07/21/14 Dove Q
At the reception didn't know how a booking work, the room smelt bad, the water is very dirty and yellow and the reception said that the situation is the same in all the hotel. Never again. In the photo seems like a 4 star but in reality 1 star is too much.
"Best customer service ever !"
07/13/14 Pauline R
We stayed two nights at the Club Bamboo and it was a lovely experience. The room (Superior room) was spacious and clean with a spa bath (the view wasn't very nice but we did not stay a lot in the room), the swimming pool was great and we had a good breakfast. But which made it a great experience was the staff, they are smiling and always available for anything. 5 stars customer service for only 18€ for 2 nights.
"Nice hotel, overpriced food"
07/08/14 Harriettederbyshire Queenstown, New Zealand
Nice hotel, in a quiet area about 15 mins from the craziness that is Patong beach! My only issue is the price of the food.. My partner was ill one day so we got room service but were shocked when each sandwich we ordered was 180 baht each! Especially when it was accompanied by burnt oven chips and no salady bits like it said on the menu. My advice is to go for a walk down the road and eat in one of the little restaurants there. Much yummiest food for a better price!
"A Great Experience in a Nice Hotel"
07/04/14 jeffzky25 Singapore, Singapore
I and my wife stayed at last June 13 t0 16 at Club Bamboo and we had chosen the bungalow suite. I was amazed with their place coz its so quite out to the noise of the city relaxing coz of forest touch surroundings its private swimming pool that you can swim anytime as other hotel have its time limit. The food was great and the most of all I impressed was the EXCELLENT accommodating staff. I rated this to give credits to our wonderful stay with them and as a Housekeeping Manager by profession Its my pride to recommend this Hotel.
"Worst Place ever , Customer service really bad"
07/01/14 Moekam86 Cairo, Egypt
well recently i booked a the anatara privet villa which is suppose to be the top choice, all i knew i booked it from there site and it said its privet , when i arrived there there was construction just beside the villa and there was no sort of privacy there, so i wanted to cancel my stay which is normal specially that i booked a privet villa not a public villa which every one can see and scout me in , so the front office manager kept arguing wanting me to pay for the cancelation as it is the policy , but the thing is am suppose to have a privet villa and its not privet at all , anyways i ended up paying the first night after arguing for more than one hour she is trying to convince me to take a room instead which is ridicules cause if i want a room i would have booked it in a different location, she was very rude and just for the sake that i want to leave this place after 15 hours flight i was so tired that i just wana leave , and so when i told her i will pay u the money and this isnt ur right although that she agreed , can u imagine a front office manager telling a customer that u say bla bla bla , it felt like i want to slap her any ways i don't recommend this place at all its far and they will rip u off if they have the chance ... i swear it was the worst experience ever and what i said here is like really in brief , but guys don't choose this place is really bad
06/19/14 ECG12345678 Singapore River, Singapore
We stayed here a few weeks ago with our 2 small children. We are not fussy about accommodation have NEVER complained about anywhere we have stayed. Where to begin...leeking aircon, broken aircon, roof in room leeking when it rained, puddles of water all over the floor, dirty room which had clearly not been cleaned from previous occupants as their receipts were still in the drawers and their chocolate wrappers and crumbs were still in the fridge, very dirty brown water (which meant I was unable to bath my children), no hot water available, spare beds for our children extremely dirty, stained, ripped- which were quite honestly not suitable for animals to sleep on. Outside area stank of sewers and drains. 'Manager' was unhelpful, unsympathetic and unreasonable. She refused to refund us, saying that as our booking was 'non-refundable' when we booked online, she could offer no other consolation- other than a Bungalow- which was smaller and dirtier than our original room. When we returned to our room after being out, it had been raining heavily- my 3 year old was the first in the door, he walked into the room, slipped and fell on the huge wet patch that had been caused by the leeking roof, causing bruising down the side of his right leg. This was the final straw for me and when I reported the fall to the manager she showed no interest and did not even apologise. Needless to say we didn't stay the night, and moved to a wonderful (and cheaper) hotel next door; Sun Hill. The next day my husband went back to pursue our full refund but we were told it was the manager's day off and there was no one in charge. We left an email address and the hotel have made no attempt to contact us to follow the matter up. We have photographs of the state of the room and my little boy's bruises and we will be pursuing this further. DON'T BOOK THIS HOTEL!
"Amazing Villa - Comfortable & Clean"
06/12/14 dearchintu Mumbai (Bombay), India
The villa is amazing and suitable for 5 people. It has a private swimming pool. It is very spacious and worth the rent. The rooms could have been a little bigger but I am not complaining. The bathrooms are big. The stay was great.
06/09/14 hpopcon123 Manchester, United Kingdom
Stayed at club bamboo from the 1st - 7th of june. The staff at the hotel are so helpful, they will literally do anything to help you and are always really welcoming and friendly. Don't understand why there has been so much criticism on here, we stayed in the pent house suite and it was pretty absolutely fine. If not better than fine considering the price was £11 a night!! I would say you get more than you pay for. The hotel offers a free bus which goes down to patong at 12, 4 and 7.. which was really helpful. Just paid for a tut tut back which is only 200bhat, which is nothing. One thing I would say is that sometimes the water was a funny colour.. only on occasion and wouldn't stop me from going back again. The supervisor Aoy was amazing as well, beyond helpful! Even brought my boyfriend a birthday cake on his birthday and helped us sort out some amazing day trips at disscounted prices!! For the price you pay this hotel is a absolute gem, if I was to return to patong I would definitely stay again and recommend to Anyone I knew who was going.
05/31/14 SakshiGambhir New Delhi, India
I am quite a traveller but usually don't review hotels. I visited Thailand last week and stayed at Club Bamboo in Phuket. This resort is so amazing that I just had to write about it! It is calm, beautiful, value for money. Their staff is courteous, the restaurant/cafe food is delicious, their housekeeping is flawless, spa is to die for. I totally recommend this to anyone who ever visits Patong/ Phuket!
"Believe the reviews"
05/30/14 Walter P
After reading the reviews I thought it can't be that bad. All the bad reviews are correct. I don't know where to start with my review. One good thing is the staff they are always helpful and pleasant. The management replies are always positive but things will not changed at this hotel for some time.
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