All hotels in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereCarretera Puerto Morelos KM 27.5, Puerto Morelos, QROO, 77580, Mexico, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 92 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.8
  • Comfort
    4.1
  • Condition
    4.4
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Great for couples"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everyone there was very nice and courteous, had a great time.
Genuine Expedia guest review
Other trip Sep 4, 2012
Martha
US
5.0 / 5Outstanding
"Terrific Couples Getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
All workers were extremely friendly and helpful. Food was great as well as the atmosphere.
Genuine Expedia guest review
Other trip Jul 31, 2012
A Traveler
US
5.0 / 5Outstanding
"Great resort for couples"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This resort is a fun place for those who are secure in their relationship. This was our third visit and we will return again.
Genuine Expedia guest review
Other trip Jul 30, 2012
SC & BC
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Couldn't fine any thing to complain about it. Every thing was just wonderful.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
CA
2.0 / 5Fair
"A nice beginning, a terrible ending"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We arrived at the hotel and immediately got our rooms mixed up, had to stay in another room before being moved over to our booked room the next day. during our stay we found that a lot of maintenance was being done to the hotel without us being informed either when booking or on arrival. One night we returned from a day trip to find maintenance had come into the room to work on some TV wiring and had made holes in the walls, which were left half finished with plaster all over the floor and bed!! We discussed with the hotel night manager who told us he would write a report and get back to us with some sort of compensation, after this the hotel management proceeded to ignore any request for clarification on what had happened. Also during our stay we found most guests were complaining about a lot of facilities that were closed for scheduled maintenance, no one was ever informed or offered any sort of discount on the room rates, for a 4 star hotel this seems quite lacking, it felt more like a construction site rather than a resort.
Genuine Expedia guest review
Other trip Dec 4, 2013
A Traveler
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We thought the location was beautiful, staff were excellent, and the atmosphere was great for sexy action day and night.
Genuine Hotels.com guest review
3 night romance trip Sep 26, 2013
chris
CA
4.0 / 5Excellent
"Minor imporvements to make it perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall a fantastic stay. The grounds, room, and general feel of the resort is great, clean, and inviting. We were upgraded to a room with a hot tub and small sitting area which provided us with great space. There are really three areas of improvement: - Internet is spotty at best. While free, reception is poor and slow. Highly suggest mgmt to upgrade their system - The food is the same every night and overall is OK quality. Of course, nobody comes here for the food but the resort can introduce some theme days (like Mexican, Italian etc) so there is more variety. The longer one stays the more challenging the food becomes (from being repetitive) - You know the song last night the DJ saved my life? well...on our second night the music was so bad we felt that the music was disappointing. The DJ is supposed to keep a certain beat to keep the crowd going on and on but the music type kept changing (including slow music)- we left like were in high school... Otherwise, the resort was great, fantastic personnel, and of course great guests. Highly recommended
Genuine Expedia guest review
Other trip May 21, 2013
A Traveler
CA
5.0 / 5Outstanding
"Awesome experience."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Fantastic experience for couples who want to spend some time together, in an environment that will not happen anywhere else. Great staff, great service. 100% recommended.
Genuine Expedia guest review
Other trip Jan 25, 2013
John
CA
4.0 / 5Excellent
"Stayed Sept 5-12/'12"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The service and staff were excellent, probably the best we've ever had. The grounds were well-kept, our room was very clean but somewhat dated and on the small side. Beach beds are a nice touch, beach itself is nicer than neighbouring resorts.
Genuine Expedia guest review
Other trip Sep 13, 2012
A Traveler
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Férias de tudo e todos"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fantástico! Somente para casais que tenham muita segurança em seu relacionamento.Se for ciumento não vá.
Genuine Hotels.com guest review
3 night romance trip Apr 12, 2015
MAXIMILIANO
BR
5.0 / 5Outstanding
"Lugar único no mundo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Agora eu entendo porque as avaliações deste hotel possuem linhas e mais linhas. Todos querem expressar o quanto é bom este resort. Conheço mais de 30 países, viajo a laser 160 dias por ano e este hotel mudou minha maneira de tirar férias. É simplesmente fenomenal. Porém, tem que ter a mente muito aberta. Não é para qualquer um. Pesquise bem antes de ir. O domínio do inglês será determinante para você ter maior convívio e aproveitar sua estadia.
Genuine Hotels.com guest review
6 night romance trip Apr 2, 2015
MAXIMILIANO
BR
5.0 / 5Outstanding
"Deja que la realidad supere tu imaginación"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Excelente Muy buena experiencia Deja que la realidad supere a tu imaginación Única observación, que por la playa "paseen" de hoteles vecinos y vendedores
Genuine Hotels.com guest review
2 night romance trip Mar 17, 2015
guillermo
CO
5.0 / 5Outstanding
"Experiência surpreendente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Estadia surpreendente, acima do esperado. É um hotel que apresenta surpresas agradáveis. Excelente para casais de "bem com a vida". Para que ainda não teve experiência neste tipo de hotel que vá experimentar. Sai de lá com "gostinho" de que vou voltar!
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Ary
BR
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Só tenho elogios, serviços de primeira, comida maravilhosa, lugar descontraído, pessoal bem preparado para receber os hopedes, ótimas instalações.
Genuine Hotels.com guest review
5 night romance trip Jan 30, 2015
Eduardo
BR
4.0 / 5Excellent
"Hôtel naturiste"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Objectif principal: soleil, chaleur et repos. Nous avons sélectionné le Desire pour la 3em fois pour son thème naturiste, on s'y promène nu toute la journée, il n'y a aucun problème, il est assez isolé, le personnel est trés discret et agréable.Il y a une bonne équipe d'animation essentiellement à la piscine pour ceux qui le souhaite, coté plage c'est repos au calme,sur de grands lits à baldaquin, la mer n'est pas transparente mais ça va, il y a un peu d'algues à cette époque.La nourriture est bonne, le sauna et le hamman qui sont gratuits sont trés bien, il y a aussi un énorme jaccuzi exterieur où l'eau est trés chaude pour les fins de journée et le soir. On s'habille pour les repas et la disco. Attention, un énorme hotel est cours de construction à proximité, il faudra voir si la tranquilité sera préservée.Pour cette année nous avons encore passé un excellent séjour.
Genuine Hotels.com guest review
9 night romance trip Jan 16, 2015
A Traveler
FR
4.0 / 5Excellent
"Invierno 2014"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Las instalaciones son excelentes, el ambiente es de muy buen nivel, sin embargo consideramos importante señalar que en el restaurante SAHLO, el mesero nos sirvió mantequilla en recipiente abierto y usado; también, el restaurante TENTAZIONE, fuimos objeto de discriminación, toda vez que diverso mesero nos impidió sentarnos en una mesa cercana a la barra del buffet. (Turistas de México, Distrito Federal. Estancia en el Desire Resort & Spa del 26 al 30 de diciembre de 2014).
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
MX
5.0 / 5Outstanding
"sejour enchanteur"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
super sejour a tout point de vue parfait,une remarque peu d integration pour les françaisnon anglophones
Genuine Hotels.com guest review
4 night romance trip Dec 13, 2014
ALAIN
FR
5.0 / 5Outstanding
"cancun"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
muy entretenido muy buen ambiente muy buena comida
Genuine Hotels.com guest review
4 night romance trip Oct 15, 2014
Maria de los Angeles
AR
5.0 / 5Outstanding
"Service impeccable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Pour une 2em visite, toujours satisfait, nous avions choisi une chambre vue mer et demandé a être à l'étage ce qui nous a été accordé. La chambre était calme, à l'opposé de la piscine et du bar de la réception qui sont 2 lieux d'animation et donc relativement bruyants. Aucun problème sur la propreté dans la chambre, à la piscine, au jacuzzy géant, au sauna hammam, aux restaurants.Le restaurant général au buffet est correct avec animations musicales certains soirs, le Sohlo est un peu plus gastro,service à table au menu mais trop bruyant, pas de commentaire sur le restaurant asiatique nous n'avons pas eu le temps de nous y rendre. Chaque jour il y a les animateurs de l'hôtel pour les jeux piscines et plage ainsi que des intervenants extérieurs en début de soirée.Pour effectuer des visites l'hotel est un peu loin de tout, pas de commerce à proximité, transport obligatoire et pour les promenades à pieds il y la plage sur plusieurs kilomètres. La température extérieure est appréciable à cette époque mais vers 17H30 la nuit tombe et la température baisse, pas de moustique, mais des ratons laveurs au bar de la réception la nuit, des écureuils dans les palmiers et des pélicans en bord de mer. L'essentiel des clients sont américains et canadiens.Le décalage horaire est important, pour tenir le soir il faut dormir en fin d'après midi
Genuine Hotels.com guest review
7 night romance trip Jan 18, 2014
A Traveler
FR
4.0 / 5Excellent
"Excelente ambiente a un precio caro"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
El ambiente es inmejorable, sin embargo, las habitaciones no cuestan lo que pagas por el hotel, la comida es buena, pero definitivamente deberían de considerar bajar un poco el precio, es mucho dinero por lo que ofrecen.
Genuine Hotels.com guest review
2 night trip Jan 18, 2014
Gerardo
MX
5.0 / 5Outstanding
"Incroyable !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Il faut le vivre pour le croire....
Genuine Hotels.com guest review
5 night business trip Aug 11, 2013
A Traveler
FR
5.0 / 5Outstanding
"Super hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Dit was de 9e keer dat we dit hotel bezochten dus dat zegt al genoeg. Absolute aanbeveling.Het eten is het beste wat je je kunt wensen hier. Personeel super discreet en vriendelijk.
Genuine Hotels.com guest review
4 night trip Aug 8, 2013
A Traveler
NL
5.0 / 5Outstanding
"Cancun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
La mejor calidad en servicio y alimentos excelentes instalaciones sin igual personal que te atiende
Genuine Expedia guest review
Other trip Aug 5, 2013
Nataly
MX
4.0 / 5Excellent
"Great experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
If you like this lifestyle, it is a great place to go. The selling point is lifestyle, so the room is just average, food is above average, service is excellent, but all these are not main points. The beach is great, sand is so smooth.
Genuine Hotels.com guest review
5 night trip Apr 29, 2013
lovey
HK
5.0 / 5Outstanding
"Mi mejor experiencia de vida"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fue un descubrimiento del placer que pueden tener mis sentidos al vivir una experiencia diferente a todo lo demás. Lo recomiendo ampliamente
Genuine Hotels.com guest review
2 night romance trip Apr 14, 2013
A Traveler
MX
5.0 / 5Outstanding
"excelente servicio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
perfecta
Genuine Hotels.com guest review
2 night romance trip Apr 25, 2013
A Traveler
MX
5.0 / 5Outstanding
"tolles Hotel für Paare mit Toleranz"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Lage ausgezeichnet; Strand sehr sauber, feiner Sandstrand, keine Steine. Beachbetten einfach super und einmalig. Bedienung hervorragend, sehr freundlich; excellenter Getränkeservice auch am Strand und am Pool. Essen sehr gut, von bester Qualität., dem Hotelniveau absolut entsprechend. Zimmer immer sehr sauber; Anlage sehr gepflegt, FKK-Anlage. Kleidung optional. Immer freie ungezwungene Atmosphäre. Das Niveau der Gäste als tendenziell hoch einzustufen, im allgemeinen saubere gepflegte niveauvolle Leute. S. Aktivität neben der Disco ab 22.30 Uhr möglich, am Whirlpool unter freiem Himmel bei Beachbetten ab 13 Uhr. S. Aktivität meist unter Paaren, immer niveauvoll, keine Spinner -- . Da das Hotel teilweise aus Swingerhotel betrachtet wird, ein Wort dazu: Es wurde in Einzelfällen S. zu viert beobachtet, aber immer stilvoll. Den Anteil an Swingern würde ich schätzungsweise mit 20-30% bezeichnen. Wir selber sind keine Swinger, deshalb ist folgende Beurteilung mit Vorsicht zu werten: Wer an das Hotel fährt in der Absicht, Swinger kennenzulernen, könnte enttäuscht sein, denn nach unserer Beobachtung waren im wesentlichen schon vorab bekannte Pärchen zugegen und eher keine/sehr wenige, die ggf auf Swingersuche waren.
Genuine Expedia guest review
Other trip Apr 25, 2013
margarete
DE
5.0 / 5Outstanding
"Tolles Hotel für Life Style Paare"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Die Zimmer könnten langsam mal renoviert werden, Ansonsten gab es überhaupt nichts auszusetzen. Personal sehr freundlich und hilfsbereit und zu keiner Zeit aufdringlich. Essen ausgezeichnet. Bespaßung am Pool vorhanden, wers mag, wer nicht wird in Ruhe gelassen. Musik und Unterhaltung am Abend super. Musik in der Disco könnte sich evtl. ein wenig mehr an der Altergruppe 40 - 60 J anpassen.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
DE
4.0 / 5Excellent
"Hôtel trés agréable pour vivre libre"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nous avons passez un trés bon séjour, nous avons énormément apprécié la liberté vestimentaire, but principal de notre choix. Tous le personnel (accueil, service, animation) est extremement serviable, patient et de bonne humeur, pas de demande de pourboire, pas de vol, confiance totale! Notre chambre n'était pas totalement nettoyée lorsque nous nous sommes installés, il restait les serviettes de toilette utilisées, la salle de bain n'avait pas été faite, mais après aucun problème. Seul vrai bémol les chambres du 1er étage du batiment 10 se situent sous le jacuzzi exterieur qui fonctionne de 13H à 3h00 du matin, ça fait énormément de bruit et à cause du décalage horaire nous étions généralement couchés vers 1H00, mais au final nous dormions quand meme, nous n'avons pas demandé à changer. L'hôtel est assez éloigné des autres hotels, la plage est agréable, la mer est bonne pour se baigner, il y a un peu de passage de gens extérieurs. Il y a des animations toutes la journée ainsi qu'en soirée pour ceux qui ont peur de s'ennuyer. Les clients sont majoritairement américains et canadiens. La nourriture dans les 4 restaurants est tout a fait correcte. Pour les excursions, il faut toujours avoir recours à un taxi, au mimnimum pour nous emmener à l'arret de bus, c'est un peu génant car ils sont assez chers. Au global, nous sommes trés satisfaits, dommage qu'il y ai 7h de décalage horaire.
Genuine Hotels.com guest review
7 night romance trip Jan 12, 2013
AGNES
FR
5.0 / 5Outstanding
"Amazing place, amazing staff, amazing people"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
we can warmly recommend this resort. are you into this concept, then it is the right place for you
Genuine Hotels.com guest review
7 night trip Dec 31, 2012
Martina
NO
4.0 / 5Excellent
"Para quem curte festa"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Até o momento, para este conceito (para quem sabe do que estou falando) não existe melhor.... No Reveillon, muita festa, um publico 80% maior de 45 anos... Mas muito interessante...
Genuine Hotels.com guest review
4 night romance trip Dec 28, 2012
A Traveler
BR
4.0 / 5Excellent
"hotel para parejas y diversion para adultos"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel con muy muy buen servicio,limpio, buena comida y muy variada, un poco retirado de los centros poblados pero cercano al aeropuerto. Cumple expectativas de entretencion para adultos. Excelente animaciòn y espectaculos.
Genuine Hotels.com guest review
7 night romance trip Oct 14, 2012
Maria
CL
5.0 / 5Outstanding
"espectacular"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
este es un lugar disenado solo para aquellos adultos que esten capacitados para experimentar una experiencia sexual abierta y cumplir aquellas fantacias que siempre han tenido en la pareja. todo es posible en este hotel, y el ambiente es intensamente sexual.El sexo abierto es solo permitido en el jacuzzi de el rooftop , pero se puede ver a parejas teniendo sexo discretamente en el agua de la playa como en la piscina. desde las 3 pm habre el jacuzzi donde se pude disfrutar de sexo abierto y se pueden ver infinidad de parejas disfrutando abiertamente. las areas comunales son bien discretas, claro es un hotel nudista. en la noche es muy divertido y tienen actividades muy diversas y con una atmosfera muy sexual. tanto en la discoteca como en el jacizzi y muy entrada la madrugada es muy divertido y el sexo es abiertamente practicado. yo recomiendo este hotel solo para aquellos que estan dispuestos a vivir esta experiencia, y tengan mente abierta, la regla de oro aqui es " NO ES NO" asi que no hay obligacion de hacer nada que no esten comodos haciendo
Genuine Hotels.com guest review
3 night trip Oct 1, 2012
willy
MX
5.0 / 5Outstanding
"DESIRE RIVIERA MAYA"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
El Hotel es pequeño pero muy agradable...la habitacion esta muy comoda pero la regadera es muy pequeña...la cama esta muy comoda...el servicio en el Hotel es excelente tanto en areas publicas como en restaurantes y habitacion...el ambiente es el ideal para pasar momentos muy relajados ...un hotel con una privacidad increible dada la naturaleza del mismo,asi como una sensacion de libertad inmediata...los huespedes son muy respetuosos asi como el personal del hotel...te sientes como en tu casa y para nada te agobias o te incomodas el ver a las demas parejas interactuando ...los eventos muy divertidos y eso si ,con respeto total a los que no quieren participar...repetire seguramente muy pronto,ya que el concepto es genial.
Genuine Hotels.com guest review
Romance trip Sep 17, 2012
A Traveler
MX
5.0 / 5Outstanding
"Lo mejor de Playa del Carmen"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muy amena, todo impecable, espectacular y genial, de verdad la mejor relacion precio valor y la mejor ubicacion. Es el mejor hotel Boutique
Genuine Hotels.com guest review
Other trip Jun 23, 2012
Joaquintas
VE
2.0 / 5Fair
"disapointing"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The beach was barely cleaned and the quality of the services was random. The buffet had very limited choices and always the same food. Regarding the customers (couples) it's mainly US and Canada. Do not expect to meet couples who are into sports or exercise regularly. Most of them were overweighted.
Genuine Expedia guest review
Other trip May 23, 2012
Philippe
FR
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night romance trip Dec 24, 2014
Christian
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night trip Aug 2, 2014
Javier
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
4 night romance trip Mar 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Jun 9, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night trip Feb 21, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
7 night business trip Jan 2, 2014
A Traveler
FI

TripAdvisor reviews for Desire Resort & Spa

Overall rating:Based on 607 traveler reviews

Most recent traveler reviews:

Overall Rating
"Superior service"
05/17/15 Luna5775 Buffalo, New York
Just returned from another fabulous vacation at RM and we were reminded once again how superior the service is at this resort. From the time either Luis and Gustavo greet us with a smile and take our bags we know that all the staff will go out of their way to take care of us. There was one day when we were in the pool that they paraded out all the people who take care of the resort. There may have been more of them than there were guests! Anyone considering going here and who may be afraid of going out of their comfort zone should just go. There was one day I was speaking with at couple who had been to Aruba earlier this year with friends who do not go to Desire. They told me how their friends loved Aruba and that it was indeed beautiful, but all they could think of was that they were bored and that their friends did not know what they were missing. Even if you do not swing, and most people do not, you will still have the most liberating experience in your life, meet great people and wonder if you will ever be satisfied going to a "vanilla" resort again. Do not hesitate to contact me if you have any questions.
Overall Rating
"Thought we died and had gone to heaven !"
05/12/15 Seb_Ally_35 Coastal South Carolina, South Carolina
We had such a great experience... The property itself is fairly small for an all inclusive resort which makes it feel very intimate. (approx 120-140 rooms?) Service: The service is impeccable from getting day beds at the pool to the food in all locations, bar staff and entertainment team. The property is very well maintained. Rooms: We had the cheapest room we could get and it worked great for us.. Very clean and a great mattress and linens... A bit of a small bathroom but easy to accept. It is not the most luxurious room... But we slept great and found it perfectly adequate so you cannot compare them to a Ritz Carlton or a JW Marriott.. But price and overall quality of the resort totally make up for this in my opinion. Food: Yes I have eaten better steak at some steakhouses in the US for $80 a person... I do not think that an all inclusive resort needs to compete with that ... But the quality is great... the specialty restaurants were both great and a nice break from buffet style meals..... And one day they made a paella for lunch and I actually have to say that i never had a paella that great (That could be because of the top shelve cocktails I consumed :-) ) Only con here might be that gentleman have to wear long pants and it can be hot for that... I think if you compare the men's and woman's dress code that some nice Bermuda shorts should be OK. Guests: The fact that this is a couples only resort adds so much too it ! I hope that always remains as it creates a very stress free environment with less macho behavior than some other similar resorts. We met so many nationalities and ages and all of them very open to conversation and respectful. We went for the first time in May and will be back in November ! (and planning on much more trips! )
Overall Rating
"defintely a notch below Desire Pearl"
04/27/15 Kalli3 Montreal, Canada
My husband and I spent one day only at the Desire Resort in April. We were at the Desire Pearl resort and decided to take a taxi (for $25 US) to visit the Desire Resort. Upon arrival to the resort, interestingly, there seemed to be more security at this resort than at the Desire Pearl Resort. The staff at the customer relations of the resort was very nice and made us feel welcome (even if they knew we were there for only one day). The main pool area of this resort is smaller than the pool of DPR. It took me a while to figure out who the staff was as they did not wear badges to indicate they were staff. They seemed to be very energetic and mingled with the guests. One of the things that really irritated me about the pool area was the smell of cigarettes as I tried to lay in my bed (by the pool) to watch the action of the Desire resort. The beds are so close to one another that if you happen to be next to a smoker, you can not escape the odor. Nor can you avoid hearing the conversation. The lunch area immediately next to the pool area was a buffet style and it was simply ok compared to the lunches of the DPR. I don't remember anyone saying hello to me and serving me any type of beverage as ate my lunch. And now a little about the little hot tub of Desire. It is a mini-jaccuzi and I simply did not enjoy being in this people soup. I found it too tight and people are simply too close to one another. Maybe some like this quality of the hot tub of the Desire?? Maybe it's just me?? I have heard that this resort is a much more party atmosphere and that it is really happening. Following only a few hours at the resort I can not say that it was more happening than the DPR resort during the day. Maybe I should have spent a night there to see what the night life is really like at the Desire Resort? Maybe when I go back I will taste the nightlife of the DR. If you would like to have some information regarding the DPR check out my review titled 'I had the time of my life and I owe it all to DPR'. I hope my review has been helpful and please keep in mind that I was only there for 1 day.
Overall Rating
"observations"
04/24/15 canela2727
We have been visiting Desire since 2003....it is a very unique place but our last month visit was somehow disappointing due to the following reasons: #1- The management does not understand what NO means, right after we checked in, they were pressuring us into signing for the sales pitch, we told them no, that we were NOT interested, ( since we have already gone thru this on a previous visit and wasted a whole morning listening to a salesman )..we thought they underdtood ..but no, they did not stop chasing us, we could not even come by the lobby, every time we did, they approached us with the same sales pitch...it became really very uncomfortable. #2 The entertainment has gone down in quality, it is worse than a cheap Carnival cruise.....the music is repetitive, catering exclusively to the North American clientele, rock and disco every night....the management has forgotten to cater tothe strong national, latin and Miami clientele, they should have one or two nights a week like latin or salsa night, gringos also will love it. #3 Lunch menu has improved, but dinner menu has gone down we miss LAZARO, he was the face of Desire, definetely he is missing, as repeaters, we notice the decline and for the first time in 13 years visiting that we felt dissatisfaction. It is noticeable Mr Martin Good departure... Hopefully, the new facility being built next door is going to somehow compete and put pressure on quality.
Overall Rating
"Desire Resort is the only one that we know of that offers Tantra"
04/23/15 Linda Q San Francisco, California
Desire Resort was Amazing due in large part to their special guest stars ScottieO and Melanie from Ecstatic Hearts Tantra. This 5 star resort has great food with lots of variety. The staff were all very helpful and polite. The resort was very clean and beautiful. The general entertainment was mainly a couple of bands and the disco and would have been a bit boring, except that the Tantra folks were there. They were a real joy to have there, so full of life and energy that seeing them dance and just being themselves made us smile each day. And their classes were awesome. The were the buzz and highlight of the week and the main thing everyone wanted to talk about. In fact we are so excited, that we will be flying to Texas to join their July 24th weekend workshop in Austin Texas. Tantra was both fun and helped us find new ways to expand our love life; we thought we had done everything, but these folks showed us there is a whole lot more available. It really made this vacation something special. So, I highly recommend Desire and can't wait to see what guest stars they bring next time. Linda
Overall Rating
"Great Resort with Sexiness, Tantra and Dancing"
04/23/15 SwMel69 San Antonio, Texas
Desire is beautiful. I love that we can hang out on their beautiful pool and beach beds naked all day. There was plenty of places to relax and plenty of fun to be had thru the entertainment all day. The highlight of our trip was their special event guests Scottio and Melanie who taught tantra each day. Their classes were sensual, sexy and fun and really uplifted our mood and helped us connect better with other guests. Each night they had fun entertainment and dancing at the disco and we were all dressed up in sexy costumes. We would definitely go back.
Overall Rating
"Great Improvements, Just Keeps Getting Better"
04/22/15 FairfaxBob Orange Park, Florida
Since our last visit in January, 2014, there seems to have been a change in management, and there have certainly been some very positive changes made to the facility, food and quality control. First, the new lounge beds and improved lounge chairs around the pool are great. The new swim up pool bar and completely renovated lunch grill/buffet area is a big improvement. The food has been upgraded, and it is very obvious that there is a new QA watchdog on the block. Sanitation and food safety standards are clearly being very carefully monitored and enforced. The quality of the food has also improved. Our only disappointing food experience was actually amusing. The pleasant Mexican fellow tending to the hibachi grill in the oriental restaurant was completely inept, but tried his best to put on a good show, while producing a hibachi grill that just didn't quite make the grade...but it was edible and just fun. Otherwise the food was very good to excellent. (As always, the late nite thin crust pizza at the 24 hour lobby bar was perfect.) The staff continues to provide cheerful, prompt service. The evening entertainment has been improved. There were two really good rock bands during the week we were there. The disco is annoying. The crowd is mostly 40+ with a median age that i would put at 52. We don't really want absolutely everything with a techno thumpa thumpa beat. But the DJ insists. I bet the guy can find a version of "Yesterday" with a techno beat. I have changed my mind about the rooms. I used to maintain that a garden view room was just fine. I now recommend at least a standard ocean view--preferably one on the second floor. It's worth the extra money. Plus, the bugs at night around the garden rooms are really bad. The hot tub remains the social center after around 10 for those who can't stand the techno crap in the disco, and the beds around the hot tub deck stay busy through the evening. I suggest getting Mexican Pesos from Travelex or Wells Fargo and paying your hotel balance upon arrival in cash. And have pesos for tips and local purchases. You will get a much better exchange rate that way. Upon arrival expect to be pressured into sitting through a "short presentation" of the Vacation Club. The proposition will be that you pay a large sum (I won't mention the exact sum, but it's five figures to the left of the decimal.) up front in exchange for 20 or 21 "free" nights in the future in upgraded rooms. Plus other bennies like reserved chairs and beach beds. And after you have used up your five figures worth of "free" nights, you get future discounts off the rack rate for future stays. If you don't sit through the pitch, expect to be pestered to do so throughout your stay. Annoying. Which leads to another annoyance. They really do set aside a lot of prime pool chairs, pool beds and beach beds for vacation club "Premier" members, leaving everyone else who simply paid triple the going rate for a room on the Riviera Maya with the leftovers. Leaves a bad taste. The vibe of the crowd can vary widely from week to week and within a week. It all just depends on who is there. So, go with no expectations other than that you and your significant other are going to have a great time. The crowd ranges from nudists, right up to hard core full-swap swingers. Wherever you are on that continuum is just fine, so don't worry about it. Just go and have a great time with your significant other and make a bunch of really good new friends.
Overall Rating
"Wonderful Vacation"
04/21/15 BriRose69 Ajax, Canada
We visited Desire RM in April for the first time. What a wonderful time we had. The food was excellent & the service impeccable. The Gardenview room was small but clean. Could use a bit of an update though in the bathroom - which is why I only gave 4star. The entertainment was great. Sophie, Alexs and the rest of the entertainment staff kept us in the party mode all day long. Full of energy & just fun to be around. The theme nights were great. You must participate and dress up. It's all about the experience. The Disco was rockin' and kept us dancing all night - we closed the disco every night. Lots of fun and the dj played whatever we requested, which was great! The hot tub Jacuzzi was also great & "chicken little" always had our drinks ready when he saw us coming - now that's service!! Late night pizza's and BLT's were the bomb and a welcome treat after a night of fun. The weather in April was perfect, nice and hot, sunny and no bugs. The beach was clean and the water swimmable. No problems with getting a beach bed or loungers. No problems with getting pool loungers or beds either. I would highly recommend this resort for couples who like to live it up a little & have fun. You would not be disappointed.
Overall Rating
"Desire Rocks and Tantra made it even better."
04/18/15 JohnnyTNT
My wife and I just visited the Desire Riviera Maya Resort near Cancun for the 10th year in a row and absolutely loved it. The quality of the people that come here and friends we have made is what makes this resort stand out from the rest. The staff was amazing as usual, especially the Playmaker team led by Alex. Sophie and Alexander were our two favorite entertainers/support staff from that group. But, the real surprise were a new sexy, fun couple that taught Tantra, ScottieO and Melanie, with EcstaticHearts.com out of Texas of all places. They were the highlight of our trip this time, not only from their classes, but from their dancing, their energy, and their genuine connection with us and others. We were only able to attend two of their five classes before we had to go, but just these two hours were a blast and surprisingly powerful. Not only did I laugh harder than I have in as long as I can remember, but we were really aroused and excited afterwards. We also felt deeply connected with the other 24 people that were in our class and believe it shifted the fun and freedom of the entire resort into a higher gear. We plan to book our next trip when we know they are going to teach/perform there again and recommend doing the same. Just heard from our friends, whom were able to do all of the classes, that things got even wilder and woollier after we left. The only downside of our experience was getting a bit of a tumultuous stomach, perhaps from them rinsing their dishes or washing their vegetables in tap water. Nothing too bad, but our doctor suggested we take time released Pepto Bismo next time a couple days before and during our next trip to Mexico, which will protect our stomachs from things like Montezuma's revenge. Desire is truly an experience that I recommend to any couples that are open minded. The only way you'll know is if you take the plunge. John
Overall Rating
"Another Great Trip"
04/06/15 RussJ35 brooklyn,ny
just wanted to start of by saying we couldn't have had a better time during our trip.since our last trip they added a much needed swim up bar that makes things so much easier. The grounds are very clean, the rooms are modern and very clean as well. the resort itself is on the smaller size which is great for meeting people during the day and at night. overall i would reccommend this resort to anyone whos curious or willing to try new things in life. feel free to contact me for more info about the pool and night time activities. here's a couple of things we didn't like about the resort. why can't we say we aren't interested in buying into the timeshare/apartment? no should mean no. also the food isn't the best at the buffet. breakfast was great and the Italian resturant was very good, other than that i found it diffucult to enjoy with a few exceptions.
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