There are things that can be better, BUT you can tell they did a lot of renovating, so it will be even better............that being said, they had about all you could ask for and all of the furniture and decor seemed new, so you would be picky to complain. My picky point then would be that I wish they had more in the workout room..........It was a LOT […] cheaper than the hotels my friends got for our large group trip without them getting much more in return. The service was awesome as well, and we liked the breakfast offered. I would definitely stay there again the next time I visit. Read moreGenuine Hotels.com guest review
it was horrible i had to wait an hour and a half for breakfast and hear other people complain about the waiting of the food the indoor pool was ice cold i stayed at another hotel last year and they were alot better and cheaperGenuine Hotels.com guest review
Everything was nice and clean. Reall. enjoy the breakfast. Well come again.Genuine Hotels.com guest review
"Off season comforts"
We really enjoyed our visit. We used room service and it was very quick, very tasty and quite a lot of food to work thru. All the staff we were in touch with were very nice and helpful. We definitely would return to this hotel. Our room overlooked the Fishing Pier and it was very scenic from the balcony. It was very nice having both a microwave and […] fridge in the room, and the TV was quite large for a hotel room. Read moreGenuine Hotels.com guest review
"great hotel, terrific views"
Hotel has been significantly renovated. Room was great, best view along the board walk. Staff was friendly and helpful. Breakfast was great too. Highly recommended!Genuine Hotels.com guest review
Great hotel at a great price!Genuine Hotels.com guest review
Very comfortable and nice locationGenuine Hotels.com guest review
The view is fantastic and the hotel is convenient. Great morning walk on the Boardwalk. The inclusive breakfast buffet was a nice surprise.Genuine Expedia guest review
"Wonderful Stay !"
We were allowed to check in early and all the desk clerks we encountered were helpful, pleasant and friendly. The rooms and lobby were beautiful. We especially enjoyed the fireplace and free juice and coffee in the lobby. Only negative was that all the heaters in the indoor pool not working so the water was a little cold.Genuine Expedia guest review
"Great for everyone! Can't say anything bad"
My parents went to this hotel and were very happy. When we and our 4-1/2 year went to go visit my brother we decided to stay here as well. The hotel is getting remodeled and once they are done it will be even nicer. The entire staff was exceptionally nice. The entire hotel experience was awesome. The breakfast buffet was probably one of the best we […] ever had at a hotel. We will be back again. Read moreGenuine Expedia guest review
"Weekend Get Away"
The location was perfect! Very convenient to everything. The hotel staff was very helpful. Would stay here again.Genuine Hotels.com guest review
recently renovated, good size rooms, bathroom counter a little small.... great full buffet breakfast at restaurant downstairs. Nice staff.Genuine Hotels.com guest review
Loved it, will be back. Not crazy about the breakfast. We actually paid to earn somewhere else the second morning.Genuine Hotels.com guest review
Older hotel being renovated - nice renovations but the room was a little on the small side. It was OK for just my husband and me, but I think it's too small for more than 2 people. I did like the oceanfront private balcony. The breakfast buffet that was included with the stay was not that great. We are planning a family vacation in VA Beach this summer, […] but we will stay at a different hotel - mainly because of room size. Read moreGenuine Expedia guest review
"What a wonderful surprise"
My family and I was wonderfully surprise at this little jewel of a hotel on the beach.It was very quiet and peaceful It was just what we needed for a quick get away.The atmostphere and hospitality was excellent.Yes,I will recommend .The Sandcastle hotel to my family and friendsGenuine Hotels.com guest review
the hotel service was poor we had to keep asking for housekeeping to come in and clean and bring toilet paper they were working on rooms there and we had to be woken up every morning by 7 am to banging drilling paint fume and swearing from there maintenance i will never stay there againGenuine Hotels.com guest review
We loved the stay at the hotel but were a little disappointed with the construction. The pool was not complete, there was no hot tub, and no arcase. But the room was clean and spacious and in a FANTASTIC location. We'd stay there again, just will call and make sure the construction is finished.Genuine Hotels.com guest review
My husband and I booked at this hotel due to price for their ocean front room. It was nice, the rooms are relatively small but I really liked the fact that we were on the 4th floor and their parking deck goes up to the 4th floor. Which means were not that far from our car. Due to us going in October, it was not crowded and parking was excellent. They […] did serve breakfast buffet but we did not care for it because it did not have a lot on the buffet that was so appealing but it is free. The staff was really friendly and helpful. They also gave us a 10% off coupon for the next time we stayed! Overall I would stay again. Read moreGenuine Hotels.com guest review
"Is near all the places we wanted to go"
Enjoyed our stay. Staff was very helpful.Genuine Hotels.com guest review
"On it's way to being great!"
Great value for the price paid. Hotel is in the middle of a renovation so some areas are very nice and other areas are still in need of repair. It will be a beautiful hotel when finished. Easy parking and great location.Genuine Expedia guest review
We stayed for 6 nights, and it was a great view from our room of the ocean and the boardwalk. they are still renovating so there are alot of construction workers, but they are kind and friendly.. there is always someone sweeping the lobby floors and he alway's say's hello.. the beds were very comfortable, and there were a few day's we weren't ready […] for the room to be cleaned but the maid asked if there was anything she could leave us meantime.. we never ran out of towels..they offer free breakfast buffet to guest staying there, it was good and hot.. most generally the same thing every morning but hey it is free and good, not the normal continental breakfast, this had different variety of eggs each morning, bacon, sausage, biscuts and gravy etc.. would deffinatly stay there again if in the area Read moreGenuine Expedia guest review
"great place to stay"
We had a great stay! The location and room were both wonderful! The continental breakfast was the best we have ever had. It had such a variety. This saved us at least $20 a day for breakfast.Genuine Expedia guest review
I'll book rooms at this hotel again. The room was clean and had all required amenities. Great ocean view. The staff was helpful and pleasant. Room came with breakfast buffet vouchers.Convenient secure parking. Down side was no room service and noisy repair of fire door in progress.Genuine Hotels.com guest review
Stay was fine, some construction work still going on and the jet fly overs were a little annoying.Genuine Hotels.com guest review
It was a nice hotel stay. I would have prefered a room that was not right above the boiler room. The staff did offer to move my room, and they were very attentive to our needs. I felt comfortable at Sandcastle.Genuine Hotels.com guest review
"Clean, comfortable, & perfect for families w/kids"
I was skeptical at time of booking but when we arrived I was VERY PLEASED. Beds were very comfortable, sheets clean, non-smoking room that did not smell like smoke, ocean front view was spectacular! Everything was very clean EXCEPT..the bathroom door. Services were great and the room included free breakfast, not just fruits, cereal, and donuts but also […] included french toast, corn beef hash, pancakes, eggs and so forth. Everything was so close. This hotel is ideal for families with children as there are 2 theme parks with 2 minutes walking distance and right on the beach. Read moreGenuine Expedia guest review
"Only place we'll stay down there!"
This was one of many recent stays there, & the remodel just keeps getting better!Genuine Hotels.com guest review
"Great hotel for a family"
I loved everything about my stay at Sandcastle Oceanfront Resort. My room was wonderful. I had an awesome view of the ocean. The staff was friendly and the janitorial service was on the ball. One of my favorite things was the indoor swimming pool. Very clean. I also enjoyed the treadmill in the mornings.Genuine Expedia guest review
"Wonderful service, wonderful views"
The renovations they are doing are great! The room, the decor, the colors, etc.. all looked great. Their staff always smiled and said, "hello", even just passing the hallways. The staff would see ways to help and were proactive before I even asked for a hand. Any request I made was instantly dealt with in a positive manner. I loved the view from the […] balcony. We look forward to our stay to see the Christmas lights at Virginia Beach. Read moreGenuine Expedia guest review
"Great hotel for a couple"
The staff are very pleasant and always greet you when you pass by. The garage parking is very convenient for getting to and from your car and for loading and unloading your belongings. The rooms aren't overly roomy but it is a hotel room. Bed mattress was a little hard for my taste but others may enjoy the firmness. Great ocean view from the balcony. Conveniently […] located near stores and restaurants. The Raven is a very nice restaurant and only two blocks walking from the hotel. The free breakfast is a real treat. It was listed as a continental breakfast but there was hot pancakes, french toast, scrambled eggs, bacon, sausage and grils. Also hot strawberry topping for your french toast or pancakes plus hot maple syrup. There are juices, cereal and fruit also. After the first morning there, our waitress remembered what we drank for breakfast. A very very friendly staff at breakfast. Read moreGenuine Expedia guest review
"Great Family Hotel!"
Very nice hotel. Newly renovated, clean rooms. Close to the middle of the Boardwalk, plenty to do in walking distance. Great family hotel!!Genuine Expedia guest review
"great view of the ocean, but still needs work"
We couldn't keep a key working to get us into our room. and the parking deck is very crowded to get into and out of. the upper floors are not locked so anyone can come and go as the please. and the front desk could care less about any problems you have. They are still doing constrution on the hotel. The elevator is very slow and sounds like it is going […] to fall apart at any time. Read moreGenuine Hotels.com guest review
Overall I was very pleased. There is "wear and tear" signs, but also alot of activity that shows it's being addressed. The biggest plus is the staff. Always kind and professional......and a GREAT breakfast and staff there too.Genuine Hotels.com guest review
"Colse to Board walk"
Overall the quality of service was good after we got the room key's. Checkpin time was 3 pm, how ever room was not ready until 3:45pm, our kid was kid of tired after drive, so we just walked out of hotel @3 :45 to distract him & back @ 4:30 pm, luckily room was ready by the time we came back to hotel.Genuine Hotels.com guest review
"Right on the beach"
Comp Breakfast was subpar - nothing healthy on the buffet at all, not even a bowl of fresh fruit! Rooms were narrow but the view of the beach and peer made up for it.Genuine Hotels.com guest review
"Great family hotel!"
Friendly staff and nice ocean view plus close to things to do with the kids. Complimentary breakfast was good and very convenient. It would be nice if the elevators were a bit quicker but a little excersise never hurt anyone! We had a really good time.Genuine Expedia guest review
Enjoyed our stay at Sandcastle. The upgrades to the hotel are beautiful. The staff was professional and friendly. The room was very comfortable but a little dark. The granite in the bathroom was impressive and the shower had lots of pressure which is a big plus over other hotels I've stayed in. The soap and shampoo dispensers are very handy and offer […] a quality product.The complimentary coffee/juice in the lobby was a welcome treat each evening and the hot breakfast was yummy before we started our busy day. It was a wonderful weekend. Read moreGenuine Hotels.com guest review
Breakfast is pretty good, staff was friendly, it is going under refurbishing so some areas were messy, needs new hallway floors etc.Genuine Expedia guest review
Overall it a decent hotel in a good location and was resonably priced. I'd stay there again with out complaint.Genuine Hotels.com guest review
"good but a litle cramped."
Staff was super friendly and helpful. Location of the hotel was perfect. Room was a little n the cramped side as there really wasnt any room to sit anywhere but on the beds.Genuine Expedia guest review
"Great Hotel for family"
Breakfast was very good. Lots to choose from. Staff was very friendly and courteous.Genuine Expedia guest review
"The renovations are great!"
We stayed at Sandcastle 3 years ago. They have been renovating since then and what an improvement. Didn't even recognize the foyer! And the full breakfast buffet was a welcomed plus. I thought I had read that the pool had been renovated but it hasn't - so still probably not a good place for small children as the pool starts out at 3 foot and goes to […] 6 foot - which is directly besides what is called a baby pool but looks more like a hot tub. And I still like the parking deck - although a bit dark makes it so easy to un pack and pack. Most hotels don't have this and you end up having to park 2 blocks away. Renovations are still going on and while we didn't hear anything on the 5th floor a boy on the elevator who was on the 9th floor did mention about hearing banging all day. Good location and more on the quiet end of VA Beach which we like. We will be back! Read moreGenuine Hotels.com guest review
Good location and excellent breakfast selection. The pool was not heated and it was suppose to be. There was construction outside the pool area so it couldn't be utilized. With beach front location it was not a big deal. We would stay there again.Genuine Hotels.com guest review
"Pay a little more for a better hotel!!"
First impression was fine, it's a pretty decent hotel, we got there a later than check-in, got inP the room and liked the view, the room was clean and standard, no comments about it, the view was nice even if we're on the second floor. The only problem in our room was the safety deposit box that was not working, we had to call the front-desk to have […] the maintenance fix it and it took at least an hour or two not to be able to leave the room. We went to the indoor pool and needed some towels, no towels, went to the front-desk and they said they're out of towels! ok we have to go back to the room and get one. Enjoyed the whole day and got to the room at midnight with my 10 year old boy, so tired, tried to open our room and key wasn't working, it took us 15 minutes to figure it out and gave up, so I made a trip to the lobby again and asked them for help, the lady on the front-desk was not really willing to help and had a frown on her face all the time we were walking on the way to the room..then it turned out the door lock had a problem, she told us we just have to play with the knob until it opens, are you kidding me?! I've never have that problem in any hotels I've stayed so the next day I asked them kindly if we could stay at least an hour later since we had a lot of issue and it delayed us from enjoying the area and they said they can't, so I said that was it, this hotel would never have any penny from me or my extended family again..Never Again! Read moreGenuine Expedia guest review
"Great location. Awesome breakfast buffet included."
Hotel is under renovation painting remodeling etc. The room was awesome! Big flat screen TV ,microwave , refrigerator,safe, breakfast buffet included,Genuine Expedia guest review
"Definitely will recommend this hotel!"
Totally enjoyed our visit. Only complaint would be the wait on the elevators, but I took advantage and used the stairs. After an all-you-can-eat-breakfast, I definitely needed the added exercise! Housekeepers actknowledged us in passing, very polite especially Ronald, the maintence man. I will and already have started to recommend this hotel!!!Genuine Expedia guest review
Stay was ok.Genuine Hotels.com guest review
"Great hotel for the price. Nice location."
Hotel is located close to the pier for fishing and close to the free entertainment on beech street. The hotel was still being remodeled but was not an inconvenience. Parking was always available in the garage. We would go back.Genuine Expedia guest review
"Not worth the money!"
I question the legitimacy of the previously reviews for the Sandcastle Hotel.. When we arrived the Front Desk Staff seemed annoyed that we booked through Hotel's.com ( as they call it a "third party booking." ) We were actually scolded for not booking with the hotel directly. There was a young brunette lady who was quite rude. We were asked to wait […] in the Lobby with two young children because they claim our reservation had not yet been confirmed by Hotel's.com. When we arrived to our room it was cramp and musty. The beds had crumbs in between the sheets. We were only given two towels for a family of four and we were electronically locked out of our room before check-out time. We do a lot of traveling and this was by far the worse hotel we have ever stayed in! Extremely poor customer service! Read moreGenuine Hotels.com guest review
"PLACE FOR FAMILY, FRIENDS AND INDIVIADUALS"
great enjoyed the ocean view. the breakfast was nice, except that there were no fruits (fresh). The staff was willing to go extra mile in their service particularly the waitresses. Front desk staff was also very courteous. Hotel is close to most of the evening events/activities but it is not part of the action WHICH IS GREAT!!!Genuine Expedia guest review
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