"Nice but not great service"
Its a pleasant resort and the restaurants are good, but quite expensive. The shuttle service works well so do not worry about the villas on a hill, the views are amazing and worth the walk/shuttle. The room was not quite as advertised, for example there was no DVD player and a very old TV, we did not mind as we were not there to watch TV but review […] your room against what you booked before unpacking. The hotel guest services are below par, they assign each room an "ambassador" which is code word for time share seller and we were woken up by ours phoning to see if everything is okay. The information contained in the guest services book was very out of date, a map without the suites by reception, out of date numbers (took us ages to find out all restaurant bookings went via reception and not the restaurants directly as the booklet advised). We reported a broken fan at reception and had to chase to get it fixed. We booked a restaurant via reception one night but the restaurant had no record of the booking. The hotel has their own taxis which is useful and we booked the day before we left to be taken to the airport but reception had no record of it when we were ready to go. They just don't seem to care enough to get things right, which is a shame as good service would make this resort excellent. Read moreGenuine Expedia guest review
"Great Hotel for all the family"
The resort was excellent and the staff helpful and friendly. We really enjoyed our stay and would definitely stay at the resort again.Genuine Expedia guest review
"Lovely resort for a quiet relaxing break"
Very well maintained resort. Good quality food, but not enough variety of menu across the range of restaurants. Staff very helpful especially reception/activities team. Try and get an all-inclusive deal, for best value or the charges for extras can be quite high.Genuine Expedia guest review
"Great hotel - Great staff"
Beautiul location. Excellent beach and watersports. Very helpful and friendly staffGenuine Expedia guest review
"Good resort with some flaws"
Overall a great stay thanks mainly to the experienced front-line staff. First night was a disappointment due to a broken lock and a broken shower - none of which got fixed while we stayed in the room. However, next day the duty manager R.C. upgraded us to a much better room for the remaining two nights of our stay in order to compensate us for the ordeal […] of the first night. This certainly worked and we were generally very happy with the last two nights of our stay. Read moreGenuine Hotels.com guest review
It is a good resort with lots of different activities. The staff are laid back and on the whole wanting to make your stay as pleasurable as possible. They are very focused on trying to get you to return to their island. Sadly, we have two main disappointments from our stay. Firstly, we thought we were booking the pool that was shown on the Expedia description. […] However, this pool is an 'infinity' pool. Most of the villas have 'plunge' pools which are actually slightly larger then hot tubs. This was a huge disappointment as we booked the two-bedroomed villa thinking we would be getting the pool shown on the Expedia advert. Secondly, the kid's club was hit and miss. Out of the whole week our son attended two sessions. Not the club we expected and certainly not what was advertised. Read moreGenuine Expedia guest review
"A good choice for a family with kids from 7-16 yrs"
A very good choice for families - we stayed in a two bed villa which we found very comfortable and spacious and the abiltiy to make simple snacks in the room for kids was great. The beach and the water sport facilities are very good and appealed to an 8 year old and 13 year old. The service ranges from excellent to being ignored and verging on rude […] depending on the person you are dealing with. In one instance we had to enlist the help of the genral manager just to make a reservation in one of the hotel restaurants. That said it did not spoil the trip nor the overall experience which still comes down on the positve and we may well return. I would recommend this for stays of 7-10 days. Read moreGenuine Expedia guest review
"Hotel accueillant de style méditerranéen"
Nous avons passé une nuit dans cet hôtel, et en avons été très satisfait. Très bon accueil, beaucoup de charme, grande villa (d'un confort simple mais avec unb très grand lit et tres spacieuse et lumineuse), il règne une très belle ambiance dans cet Hôtel. La plage est très agréable , le cadre du resto l'Upper Deck intimiste et très plaisant et la nourriture […] était bonne, le seul bémol est le resto buffet petite dejeuner, pas terrible (ni cadre intérieur ni nourriture peu de choix et 34 dollars le petit dej buffet très cher pour ce que c'est). Je recommande cet hôtel pour son cadre et son ambiance relaxante. Read moreGenuine Expedia guest review
"hôtel proche de la plage, agréable."
Notre séjour de 5 jrs fût agréable et comme nous l'avions imaginé (repos, détente, lecture).La cuisine était bonne et diversifiée, l'accueil chaleureux du personnel et l'attention tout au long du séjour. Bonne organisation des services (restaurants, boutiques, services)Genuine Expedia guest review
"A ne pas aller si votre budget non extensible"
Globalement tout s'est bien déroulé hormis des tarifs exorbitants pour le "all inclusive".Genuine Hotels.com guest review
"TRES BEL HOTEL"
Très beau site (la moitié face mer d'une colline). Pas éloigné de l'aéroport de Castries. Cependant, location de voiture conseillée; l'hôtel étant un peu à l'écart, mais des taxis sont disponibles. Propreté et entretien parfaits, restauration correcte.Genuine Hotels.com guest review
"Halte à reserver pour le prochain passage à Ste L"
tres bonne etape, accueil professionnel et soigné cadre tres agreableGenuine Expedia guest review
Let's start with the villas. They are awesome! Our villa had two bedrooms and bathrooms with a large kitchen and living room. There were multiple veranda's and we had a plunge pool to cool off. The views were spectacular! The drawback is you have to take a shuttle to go to the lobby and restaurants. Unless you book the lower villas, but then you sacrifice the views. The restaurants were not the best that I have ever eaten but they were good. The best is the Upper Deck. It had good steaks and seafood. My second favorite was Jammers. It had a variety of dishes. Papa Don's was good but not great. The food lacked flavour. The breakfast buffet didn't have a big variety but was good because you had what was needed. I can't rate the Dragonfly because we didn't eat dinner there. The beach is very nice. Eventhough the water is not clear it is very clean. The beach is sandy with ample space. The beach bar (96 degrees) has great drinks that are not watered down. In conclusion it's a very good resort and the staff is great.
"Wonderful relaxing holiday experience"
03/04/15 teresaj133 London, United Kingdom
We have just returned from a wonderful holiday in this fantastic resort. It was our first visit to St Lucia and we loved the resort and the island. Our all-inclusive package was excellent value for money and we enjoyed the high quality food in all 5 restaurants for breakfast, lunch and dinner. The staff were friendly and the service in Papa Dons and Upper Deck made these our favourites. The beach was never crowded and made a great place to relax. We always had sunbeds and shade if needed. The supply of cool towels during the day was an added bonus. The convenient bar on the beach was great or there was waiter service. The staff keep the resort well presented and clean and there are lots of different types of accomodation spread across the hillside with excellent views of the sea. A truly wonderful place.
"Fantastic FAmily Holiday for all ages"
03/04/15 hlwJersey jersey
This hotel is fantastic for all ages, the resort has a great feel and the fact that so many people return year after year should be proof enough that something works. The watersports team are fantastic lead this year by Winston, their catch phrase of "whats the plan?" really makes you feel at home. They are really accommodating putting on extra boats for the overfull daily snorkel trip and making sure no one is disappointed in the late afternoon doughnut rides. The bar staff are fab Travis was a favourite as was Barry of course. All in all a fab holiday again thank you to everyone at Windjammer xxx
"More than we hoped for!"
03/04/15 trish a washago, on
We left Ontario, Canada in -29C and arrived in St. Lucia to +29C. The drive from the airport was lovely, a great chance to see the Atlantic and the rainforest. We had a warm welcome at Windjammer Landing and a spectacular room with a view to start this great vacation. The resort is very well put together, clean and secure. The beach was welcoming, as were the staff! It is rather expensive but even with a full kitchen we were drawn out to the beach and restaurants each day. My husband and myself each had one disappointing meal, but all the rest were very satisfactory. The Friday night Sunset Cruise was a blast. Actually, our experience at Windjammer began long before we left with Judy making our reservation so easy and connecting us to her team so that we knew all our options before we left. Kudos to Darrel for answering a thousand questions, discussing the tours we were interested in and always smiling. Speaking of smiling, Essie brought a smile to our faces each day! The majority of staff were cheerful and helpful, however there were a few that seemed a little stressed. And yes, it is quite a walk uphill to get to the rooms, but who cares when you're in paradise? We would definitely return to be part of the Windjammer Family again!!
03/03/15 Nicky M Farnham, England, United Kingdom
Where do I start? Don't be put off by the 1 1/2 hr transfer from the airport to start with...its well worth it. The minute you drive through the barrier to the resort, the weight is lifted! It is paradise! Lovely manicured gardens, very friendly staff and amazing views. Forget the usual check-in - take a seat whilst your assigned ambassador checks you in with rum cocktails! Our kids (6 and 4) jumped in the sea fully clothed! It was so inviting. So much to do....loved the daily timetable on display at reception and took advantage of the inclusive water sports, kids club (which was brill!!!) and restaurants. Cuisine and cocktail of the day was excellent every time - never a duff meal and we are real foodies. This place is the best. The staff can never do enough for you. Water hammocks were a real treat but the real gem of this place is the attention to detail which was evident everywhere. Lots of thought given to what was our best experience of a holiday yet. 2 weeks next year!!
"A great place to eat, drink & be merry"
03/01/15 Sherman S
My wife & I, from Greater Boston, traveled to St. Lucia via a Cheap Caribbean package in late January/early February 2014. We got off on bad footing when we arrived at the American Airlines desk at 5A only to be told that my passport, which was valid for 1-2 months, was 5-6 months short of what was needed to fly to St. Lucia (& other Caribbean nations as well it turned out). Wish Cheap Caribbean or American had posted that prominently when we booked out tickets. Not much of a hassle, since the American clerk was a sweetheart & grabbed us 2 seats for the next day on a capacity flight. She also told us how to get an expedited, new US passport for me, but it ended up "killing" a day when we'd had little sleep to begin with. But a blizzard htting eastern Mass. on the day of our return pushed our departure back a day (for free) & everything worked out. What I enjoyed most about the stay The great meals, the extensive selection of premium liquors & the personable bartenders at the resort's main bar, the small quaint setup of the villas overlooking the beach & bay, the many activities (snorkeling trips, using sailboats, paddle boards, etc.) that are free through resort services, the hands-on presence of the resort manager & his wife, & the offsite daylong catamaran trip to the Pitons. High marks for the resort & the repeat visitors, many Brits, who gave the place a cordial, "welcome back" feel. What I enjoyed least about the stay Getting kicked by my wife's horse "Calm" during an offsite horseback riding surfside adventure. The guide was just trying to be nice & to set us up for a photo when her horse objected to mine being so close. I felt sorry for the ride organizers & didn't even ask for a gratis excursion or free T-shirt. Afterall, got a free horseshoe tattoo on my shin. The 1:20 van ride from the international airport in the island southeast corner, over the 5,000-foot-high mountain range to the resort area on the island's northwest corner. That we came a bit early in the season; by mid-February or later, the ocean water would have been great. It was a bit brisk in late January. Also, the 2-legged flight was a bit much. My wife & I have decided that if an airline don't fly there direct, we ain't going there.
"Had a great time but could have been better"
02/26/15 John S Newport Beach, California
I will preface this review by saying I had a wonderful stay at the Windjammer and enjoyed my time there. This being said, I had to really lower my expectations from day one in order to enjoy my time otherwise I would have been very frustrated being there over a week. The good: The property is beautiful on a steep hillside overlooking the ocean. The villas are all very open and airy and many have beautiful views of the water. There are small kitchens which allow you to cook your own food which helps you not to spend a small fortune at the resort. The beach was pleasant. The water sports hut offered snorkeling, tubing, water skiing and sailing complimentary and the staff were all very nice and accommodating. There are several pools on the property and the other travelers are mostly couples and families so it was a very friendly/relaxing resort opposed to a party scene which was what myself and my wife were looking for. The not so good: The taxi from the airport to Windjammer is 1.5 hours around windy mountain roads and coasts $85 US each way. The other side of open air villas are BUGS! My villa had a ton of ants around the kitchen which was kind of unsettling. I dealt with it by keeping all my food in the refrigerator otherwise all my food would have been infested with ants. I get the impression ants are a big problem here. The staff at the front desk and elsewhere around the resort were a mixed bag. Some were very friendly and some were downright rude and unhelpful. The service at this resort is lacking so if you are used to Four Season/Ritz type of service you will not find anything near that here. Everything at this hotel is a huge rip off. The food is mediocre but will set you back at least $120 US for a single meal. To add insult to injury they add a 10% service fee to this and 10 %VAT tax. So not only are they overcharging you for everything at the resort but they then mark it up by 10% and you have to pay a 10% tax. For example, a bottled water from the bar will cost you about $7 US. If you decide to venture to town for dinner because you want better food or cheaper food prepare for more disappointment. The taxi industry in St. Lucia is exploitative. You will be charged $20-40US each way to "Rodney Bay" (a fake tourist trap area with more overpriced meals and local hustlers trying to make a dime off you) or to restaurants like the Coal Pot which was good but not great. The WindJammer is not within walking distance of anything except Laurels which I ate at and was nice but overpriced. There are shuttles from the lobby of the hotel up to the rooms but if you walk you better be in excellent shape. Your room will likely be a half to 3/4 mile uphill at a 70 degree angle the entire way. Every time you turn around at this resort you are being charged for something it seemed. The all inclusive is about $180pp per day so is ridiculously expensive and not worth it IMO. I ate at the restaurant once and had terrible service and the food took over an hour to get there. Excursions: I did the catamaran trip to Sourfrie and it was only OK. The boat ride was fun. The volcano was kind of lame and the cacao farm was boring and buffet was gross. We went snorkeling in Anse Conchon on this trip which was so crowded it wasn't relaxing or fun.. I literally was swimming into other snorkelers the entire time and there were boats zooming in all directions. The best thing I did on this trip (and the cheapest) was Scuba Steve's snorkeling trip. It was $55ppUS and was a full day snorkeling trip which went to Anse Chastent which is the best snorkeling on the island. My advice is book this before you come as I wanted to do it again and couldnt because they were all booked up. In conclusion I had a really great time at the Windjammer and would recommend it for young families or couples in good physical shape if you can get a good price. I recommend stopping at the Super J grocery in Castries before you get to the hotel and buying food for your stay and not doing the all inclusive. Avoid Rodney Bay and try some restaurants around town for dinner at night but be prepared for the cab fees. Bring plenty of cash as there is no ATM at the Windjammer, they only allow you to do cash advances up to $50US which they charge you a 10% fee for (what a racket). This hotel experience could be improved if they didn't do things like this which just feel like you are being exploited... for God sake put an ATM in that charges a nominal fee and allows you to get a few hundred dollars out.
02/24/15 DiHeun Boston, Massachusetts
This was our first trip to Windjammer Resort and St. Lucia and the week surpassed our expectations. We are a family of four with a 15-year old son and 9-year old daughter and both enjoyed the resort, activities and dining. We had a 2-bedroom villa with full kitchen, dining room, living room and 2.5 baths so plenty of space. Full deck with outdoor eating area and a full pool just for us. The resort is hilly and we were high up but often times walked to and from the beach and restaurants; shuttles are readily available. An added surprise on our trip was that we decided to do a 15-year vow renewal ceremony. Melanie and Lynn from Windjammer's Wedding and Events department were incredible to work with. They handled every detail for us; provided plenty of options and ideas and the day of the renewal ceremony was flawless. We renewed our vows in a perfect area on the beach; standing in a flower shaped heart with an engaging officiant and photographer capturing every moment. We then had a private dinner in a gazebo on the beach which was decorated beautifully. There were several other weddings that week with various settings for their cocktail reception; rehearsal dinner, etc. While we had a small and intimate renewal, others had much larger weddings and there was plenty of room to accommodate guests on the beach and other areas. I would highly recommend Windjammer for a wedding or vow renewal ceremony. The beach setting is spectacular and special. We also enjoyed all the restaurants as well as off-site excusions (snuba, ziplining etc.). A wonderful vacation week for the entire family!
"Quiet, peaceful and beautiful"
02/24/15 Maddydilski Toronto
We stayed at the Windjammer Landing Villas for 6 nights. As a couple without children we value our peace and quiet and we are always on the hunt for hotels or villas that can afford us this perk. The villa set up is amazing with spacious rooms that include kitchen, bathroom, living room, bedroom and even a walk in closet. The best part was the very private terrace with lie down sunbeds and view of 3 bays. The villas are laid out amazing and the privacy and quiet is truly unbelievable. The beach was fantastic offering both quiet and more active areas. The food at the Jammie restaurant was fantastic for both lunches and dinner and did not disappoint. Dragonfly has a great breakfast and yummy lattes.
"Rooms & Shade"
02/24/15 MJCTraveller UK
We were booked for two weeks on a sea view room - it felt like being in the Flintstones, badly lit, minimum storage space (there was only one bedside cabinet- my stuff was on the floor!). Not a luxury resort. We upgraded (paid, quite a bit) to a Hibiscus room - total transformation - just wonderful. There is a real shortage of umbrellas around both the pools and on the beach- the staff acknowledge that they get complaints everyday) It leads to the ridiculous routine of being up early and "reserving" sunbeds with an umbrella, by putting towels out. (I thought I had left all that behind!!) This would stop us going again. The restaurants were good, but very expensive for what you get, on a like-for-like basis compared to the UK, about double. (We were spending a £100+ a night on two-course meals with 4 glasses of wine,) The public areas are nice, there is entertainment every night, the staff were really pleasant and helpful, the water sports are fun. Overall we enjoyed it.
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