All hotels in Gros Islet, St. Lucia
1 room, 2 adults
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Labrelotte Bay, Gros Islet, St. Lucia, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 82 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Excellent, full service resort in a great location"
Excellent service including room service, transportation, concierge. On-site restaurants provide a variety of menus at reasonable prices. Plenty of sights to explore on the island. If you're staying a week or more, we suggest renting a vehicle, Taxi service can be expensive. If you like staying put and just relaxing, the resort is quite self contained.
Genuine Expedia guest review
Other trip Sep 27, 2012
Jack
US
2.0 / 5Fair
"STINKS"
OUR ROOM WAS NEVER CLEANED THE ENTIRE STAY, WE ORDERED ROOM SERVICE FOR DINNER 1 EVENING AND THE DISHES & LEFTOVER FOOD WAS STILL THERE WHEN WE CHECKED OUT. THE STAFF AT THE RESTAURANT FOR BREAKFAST WAS NOT FRIENDLEY AT ALL. VERY VERY DISAPPOINTED IN THE ENTIRE STAY AT WINDJAMMER
Genuine Expedia guest review
Other trip Sep 20, 2012
A Traveler
US
5.0 / 5Outstanding
"Absolutely beautiful resort!"
Highly recommend staying at Windjammer!
Genuine Hotels.com guest review
5 night romance trip Aug 25, 2012
Matt
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Can't go wrong"
We had a wondefull all-inclusive stay here. The hotel staff were very welcoming and helpful. The amenities, beverages and food were great. we experienced the new spa and had a great treatment. We are definately planning on coming back to stay here.
Genuine Hotels.com guest review
1 night romance trip Jul 12, 2015
Chidi
GB
3.0 / 5Good
"Service could be a little better"
The hotel is beautiful and so is the surroundings. A bit more emphasis should be put on improving the service for instance having the room cleaned on time or as requested during the time you are not inside, check out reminder, faster room service as it's almost 45 mins. Cordial staff though.
Genuine Hotels.com guest review
4 night trip Apr 20, 2015
Roxanne
GB
5.0 / 5Outstanding
"Perfect Stay"
We have just stayed for 10 days and thoroughly enjoyed it. The setting, staff, restaurants and accommodation were all excellent. We had an Ocean View double room which was high ceilinged and spacious with a balcony/small terrace and roomy bathroom. We were on an all inc 'package' and all the restaurants were very good and the food both varied, well prepared and delicious. Everyone on the staff- from gardeners and water sports team to reception and restaurant were incredibly friend and helpful. Don't worry about the transfer time from the airport, it's like a mini tour as you cross the island! We will definitely be returning.
Genuine Expedia guest review
Other trip Feb 15, 2015
Sarahjane
GB
5.0 / 5Outstanding
"The best ever"
I had the best experience ever. The staff went out of their way to help and please guess. It was magnificent. The facilities were top notch. The bedroom was clean and beautiful. The view form my room was to die for.
Genuine Expedia guest review
Other trip Dec 4, 2014
A Traveler
AU
5.0 / 5Outstanding
"True paradise"
Having visited many of the Caribbean islands I had certain expectations of the resort. I can truly say that Windjammer and St.Lucia exceeded all of them. We were upgraded to a beautiful villa with uninterupted views of the sea and all mod cons. Service was excellent and extremely prompt in all areas of the hotel. Nothing was ever too much trouble and by the end of the week we really felt like part of the family. Being on the side of a mountain certainly works off the extra food consumption (I would highly recommend the Upper deck for dinner and Embers and Jammers for lunch!), but there are very regular shuttles that take you too and from your door if you are not feeling up to it. Lots of activities if you feel so inclined or a perfect beach with comfy loungers if that floats your boat. I really would encourage anyone to go. My husband and I never return to a place, but we have already decided to go back next year.
Genuine Hotels.com guest review
7 night trip Jan 26, 2014
A Traveler
GB
4.0 / 5Excellent
"Long way to go for uninspired resort"
Took two hours to travel by taxi from the airport. We travelled with friends who got the upgrade when the resort was overbooked for the one-bedroom villas. Our villa was pretty shabby with a bathtub that would not drain so we requested a change. The next day they gave us a two-bedroom villa, much better maintained but with a large flight of inside stairs from street level, steps up and down to the living room, and even stairs to the master bath from the bedroom! The second bedroom was another flight of stairs down from there. We are in our 70's with arthritis. Who builds a place like this? Combined with the steep terrain throughout the resort we felt we were training for the Iron Man, though they did offer on-demand shuttle service to help get around (not always convenient). The restaurants were great, though pricey. The people were awesomely helpful and friendly. The beach was popular, though swimming was restricted because of sea urchins. In the end we were just happy not to be included in the winter storms in North America. The seascape was breathtaking. Don't go to the day spa. The staff does not seem quite professional. Pedicure was terrible. Got pushed out the door with twisted tissue between my toes before the polish could set. Sanitation iffy.
Genuine Expedia guest review
Other trip Jan 30, 2014
Ellie
CA
3.0 / 5Good
"average hotel with slow staff"
The food is expensive and not very good for that price.
Genuine Expedia guest review
Other trip Dec 17, 2013
Robert
GB
5.0 / 5Outstanding
"Windjammer Landing - an excellent place to stay"
We had a fantastic week at Windjammer Landing. I recommend it to anyone and everyone. Pros: Stunning setting with beautiful buildings and facilities; staff could not be more friendly and helpful; a great range of activities (watersports, expeditions - even Creole lessons) and entertainments; 15 minute bus ride from Gros-Islet and Rodney Bay; well stocked mini-mart; nice beach; well equipped gym available 24/7 (on request); free wi-fi available throughout the site. Cons: On-site restaurants were a little pricey; it was a 1 mile walk from the resort entrance to the main road / bus stop - was a little disconcerting at night (taxis are available as an alternative); site is quite steep (but hotel provides a free shuttle to your villa on request) During our visit, my partner was stung by a stonefish (which I understand is extremely rare). A member of the hotel staff came with us to the hospital, stayed with us the entire time and arranged taxis and payment for treatment. Every member of staff thereafter politely enquired after my partner's health. The Windjammer staff were thoroughly marvellous.
Genuine Expedia guest review
Other trip Dec 15, 2013
Alex
GB
5.0 / 5Outstanding
"Greek-style village on Amalfi-style coast"
Our family of 4 (Mum, Dad and two adult children) absolutely loved this resort. Our spotless semi-detached villa was totally private and spread over three floors with all the space and convenience of a full home. The staff were very friendly and helpful, the views breath-taking and the facilities excellent. Some lovely touches such as the "hammock forest" at the opposite end of the beach to the water sports centre catered for the very active and the totally passive.
Genuine Expedia guest review
Other trip Dec 10, 2013
A Traveler
GB
5.0 / 5Outstanding
"Generally of a high standard."
Unfortunately building work was being carried out throughout our stay. On 4/5 days a breaker was being used all day which was more than just an irritation. There was no attempt to contain the disruption and the decibel levels were higher than of an acceptable nature. There was no mention of this when we booked our accommodation. Working in construction the last thing I required on an expensive holiday was the everyday continual noise of my everyday surroundings.
Genuine Expedia guest review
Other trip Dec 2, 2013
David
GB
4.0 / 5Excellent
"Beautiful resort, excellent staff"
Had a wonderful stay at the Windjammer. The staff could not have been more friendly and helpful. One situation where a timeshare saleswoman got a little over-pushy with us, but one of the other hotel staff spotted this from a distance, stepped in and dealt with the situation with minimum fuss. Very impressed that all inclusive genuinely meant all inclusive; other resorts we've stayed at have had many caveats that they don't like to show off about. We were genuinely able to eat and drink as much as we liked without worrying about our bill at the end. The excursions the hotel put on are excellent. The catamaran trip is a great day out, and the zip lining is a must; great fun. The setting for the hotel is quite beautiful. The rooms are spread out over quite a big area and some of them are quite high up the hill. But a shuttle runs 24 hours so getting to the main area of the resort is never a problem. And the views from some of the higher rooms is unbelievable. The only criticism I would have is that the food is a little disappointing. It is OK, but don't expect fine dining. Other than that, we had a wonderful stay at great value which was made all the more fantastic by the staff.
Genuine Expedia guest review
Other trip Nov 29, 2013
A Traveler
GB
3.0 / 5Good
"Windjammer"
Management were excellent (Mark Roberts) and accommodating. I did find that some of the staff seemed less co-operative. Overall a pleasant stay
Genuine Expedia guest review
Other trip Nov 1, 2013
A Traveler
GB
3.0 / 5Good
"Nice but not great service"
Its a pleasant resort and the restaurants are good, but quite expensive. The shuttle service works well so do not worry about the villas on a hill, the views are amazing and worth the walk/shuttle. The room was not quite as advertised, for example there was no DVD player and a very old TV, we did not mind as we were not there to watch TV but review your room against what you booked before unpacking. The hotel guest services are below par, they assign each room an "ambassador" which is code word for time share seller and we were woken up by ours phoning to see if everything is okay. The information contained in the guest services book was very out of date, a map without the suites by reception, out of date numbers (took us ages to find out all restaurant bookings went via reception and not the restaurants directly as the booklet advised). We reported a broken fan at reception and had to chase to get it fixed. We booked a restaurant via reception one night but the restaurant had no record of the booking. The hotel has their own taxis which is useful and we booked the day before we left to be taken to the airport but reception had no record of it when we were ready to go. They just don't seem to care enough to get things right, which is a shame as good service would make this resort excellent.
Genuine Expedia guest review
Other trip May 27, 2013
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel for all the family"
The resort was excellent and the staff helpful and friendly. We really enjoyed our stay and would definitely stay at the resort again.
Genuine Expedia guest review
Other trip May 15, 2013
A Traveler
GB
4.0 / 5Excellent
"Lovely resort for a quiet relaxing break"
Very well maintained resort. Good quality food, but not enough variety of menu across the range of restaurants. Staff very helpful especially reception/activities team. Try and get an all-inclusive deal, for best value or the charges for extras can be quite high.
Genuine Expedia guest review
Other trip Mar 4, 2013
Ann
GB
4.0 / 5Excellent
"Great hotel - Great staff"
Beautiul location. Excellent beach and watersports. Very helpful and friendly staff
Genuine Expedia guest review
Other trip Feb 23, 2013
A Traveler
GB
4.0 / 5Excellent
"Good resort with some flaws"
Overall a great stay thanks mainly to the experienced front-line staff. First night was a disappointment due to a broken lock and a broken shower - none of which got fixed while we stayed in the room. However, next day the duty manager R.C. upgraded us to a much better room for the remaining two nights of our stay in order to compensate us for the ordeal of the first night. This certainly worked and we were generally very happy with the last two nights of our stay.
Genuine Hotels.com guest review
3 night trip Feb 1, 2013
A Traveler
GB
4.0 / 5Excellent
"Disappointing marketing"
It is a good resort with lots of different activities. The staff are laid back and on the whole wanting to make your stay as pleasurable as possible. They are very focused on trying to get you to return to their island. Sadly, we have two main disappointments from our stay. Firstly, we thought we were booking the pool that was shown on the Expedia description. However, this pool is an 'infinity' pool. Most of the villas have 'plunge' pools which are actually slightly larger then hot tubs. This was a huge disappointment as we booked the two-bedroomed villa thinking we would be getting the pool shown on the Expedia advert. Secondly, the kid's club was hit and miss. Out of the whole week our son attended two sessions. Not the club we expected and certainly not what was advertised.
Genuine Expedia guest review
Other trip Nov 6, 2012
A Traveler
GB
4.0 / 5Excellent
"A good choice for a family with kids from 7-16 yrs"
A very good choice for families - we stayed in a two bed villa which we found very comfortable and spacious and the abiltiy to make simple snacks in the room for kids was great. The beach and the water sport facilities are very good and appealed to an 8 year old and 13 year old. The service ranges from excellent to being ignored and verging on rude depending on the person you are dealing with. In one instance we had to enlist the help of the genral manager just to make a reservation in one of the hotel restaurants. That said it did not spoil the trip nor the overall experience which still comes down on the positve and we may well return. I would recommend this for stays of 7-10 days.
Genuine Expedia guest review
Other trip Oct 29, 2012
Reasonable Man
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"OBS! Les dette"
Fasilitetene er helt topp. Rommene er sjarmerende. Ligner litt på San Torini. Strandområdet er veldig fint med aktiviteter etc. Men så stopper det litt opp. Service er utrolig langsom og folk som jobber her er ikke glade. Helt vanlig å vente 30 minutter på drikke til maten. Maten de serverer på restaurantene er helt medium, drikke i barene er bare sirup og vann, blandet sammen av folk som virker sure. OBS! pass på. Prisene de tar for mat og drikke er helt sinnsyke. De holder en flat vekslekurs fra lokal valuta til dollar som slår veldig galt ut nå om dagen. Vi var en familie på fire. Skulle vi spise grillbuffet på hotellet f.eks. En lite imponerende liten grill buffet, tre glass vin, flaske vann og fikk vi regning på 250 usd. Samme med frokost. 150 usd. Når dollaren nå står i nesten 9 så kan du begynne å se hva du får for dette beløpet andre steder i verden. Jeg har aldri opplevet et større sprang mellom pris og kvalitet. De har også en all inclusive pakke som ligger på 120 usd pr person pr dag pluss skatt - så det ender på ca 150 usd. Familie på fire? Dårlig mat og drikke til 600 usd pr dag? De har mistet helt bakkekontakt desverre. Det kunne vært et fint sted. Jeg ville sett på andre steder å reise enn hit om jeg var deg.
Genuine Hotels.com guest review
5 night family trip Jul 6, 2015
Lars Petter
NO
4.0 / 5Excellent
"Hotel accueillant de style méditerranéen"
Nous avons passé une nuit dans cet hôtel, et en avons été très satisfait. Très bon accueil, beaucoup de charme, grande villa (d'un confort simple mais avec unb très grand lit et tres spacieuse et lumineuse), il règne une très belle ambiance dans cet Hôtel. La plage est très agréable , le cadre du resto l'Upper Deck intimiste et très plaisant et la nourriture était bonne, le seul bémol est le resto buffet petite dejeuner, pas terrible (ni cadre intérieur ni nourriture peu de choix et 34 dollars le petit dej buffet très cher pour ce que c'est). Je recommande cet hôtel pour son cadre et son ambiance relaxante.
Genuine Expedia guest review
Other trip May 13, 2014
A Traveler
FR
4.0 / 5Excellent
"hôtel proche de la plage, agréable."
Notre séjour de 5 jrs fût agréable et comme nous l'avions imaginé (repos, détente, lecture).La cuisine était bonne et diversifiée, l'accueil chaleureux du personnel et l'attention tout au long du séjour. Bonne organisation des services (restaurants, boutiques, services)
Genuine Expedia guest review
Other trip Mar 7, 2014
jojo
FR
2.0 / 5Fair
"A ne pas aller si votre budget non extensible"
Globalement tout s'est bien déroulé hormis des tarifs exorbitants pour le "all inclusive".
Genuine Hotels.com guest review
3 night family trip Aug 2, 2013
SANDYANE
FR
4.0 / 5Excellent
"TRES BEL HOTEL"
Très beau site (la moitié face mer d'une colline). Pas éloigné de l'aéroport de Castries. Cependant, location de voiture conseillée; l'hôtel étant un peu à l'écart, mais des taxis sont disponibles. Propreté et entretien parfaits, restauration correcte.
Genuine Hotels.com guest review
2 night trip with friends Dec 14, 2012
A Traveler
FR
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night romance trip Jul 27, 2015
Patricia
US
3.0 / 5Good
Genuine Hotels.com guest review
4 night romance trip Nov 6, 2014
weinstein
US
4.0 / 5Excellent
Genuine Expedia guest review
Other trip Jan 15, 2014
A Traveler
US
5.0 / 5Outstanding
Genuine Expedia guest review
Other trip Dec 16, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Expedia guest review
Other trip Nov 25, 2013
vlad
US

TripAdvisor reviews for Windjammer Landing Villa Beach Resort

Overall rating:Based on 1932 traveler reviews

Most recent traveler reviews:

Overall Rating
"Relaxing holiday"
08/27/15 sophie s London, United Kingdom
Just went here with 3 teenage children. Friendly, relaxed atmosphere with helpful staff. Absolutely Beautiful setting but rooms and villas set up on a steep hillside so be aware if mobility is an issue. They do provide a shuttle service but sometimes it doesn't appear for 30 minutes or so after ordering and waiting in the heat can be an issue. Be aware also that some of the rooms are not mosquito proof.....gaps around doors and windows.....lots of repellent needed. The open air bathroom was also a bit of a surprise and I got to shower with some unexpected wildlife....frogs! The food was variable, sometimes very good and sometimes not so great but large variety of restaurants. Waiting for service could be a little frustrating, on the penultimate evening we waited 90 minutes for our food. Beach lovely and towel service outstanding with plenty of loungers. Mini market open early until late but expensive so bring lots of suncream and repellent with you. Would come back.
Overall Rating
"A quaint stay but so many minor issues"
08/26/15 authentikchika New York City, New York
My boyfriend and I both had a small room initially when we first arrived and it was nothing like the photos posted online. First off there were no windows. The only window was the door which had a curtain to pull across. Second, there was only a stand up shower no bathtub. The blow dryer broke instantly when I turned it on which was annoying. Then we tried to call for shuttle service but found that our phone was not working. We told the front desk and they told us they would replace it. The next day we tried the phone again and it did not work so we told them and they equipped us with a cellphone in the meantime. That same night we returned to our room from swimming and wanted to shower. To our surprise there were no fresh towels... none... and it was about 9:30PM. We addressed it to the front desk that we were upset about our room, the phone, the whole situation that we had to deal with and we've only been there for two days. The front desk was very helpful and really cared about our needs so they switched us to a new room that same night (we really loved everyone who worked at the front desk and lobby area). If you're planning to stay here spend the extra money to have a room with a kitchenette and a outdoor patio do not settle for the single room. Once we changed our room our whole experience turned right side up and was a very pleasant trip. Yes there was a few cockroaches about 1 1/2 inches in size but the villa was so big and spacious. The only other issue I would say is the service for the cleaning personnel was mediocre at best. Every time we would return back not every towel would be replaced. Either we would be missing a floor towel or another towel. There was always something missing if it wasn't a towel then the sugars and creamers weren't restocked or the toiletries weren't replenished. I feel like they need to hire more staff and be more attentive. They also hardly restocked the towels by the Papa Don restaurant pool area so we would have to walk back drenched. Windjammer definitely needs to purchase more towels because they are dealing with a towel shortage over there. Also if you want to do more of the activities most of them are in soufriere which is south of the island and pretty far so I would choose a hotel more south but if you're looking for more seclusion with better food choices then I would recommend Windjammer. I have mixed feelings if I would come back because the first two days were so dreadful but they did accommodate us after we told them about our experience which we both really appreciated.
Overall Rating
"2* Accommodation, 3* Service, 5* Beach"
08/25/15 lamptonpie Maidenhead, United Kingdom
This is a strange review in that we had a really good time at Windjammer, but there were a lot of things that we weren't happy about. I'll start with the few things we did like, namely the beach, which is beautiful and had plenty of good snorkelling opportunities just a few metres out. We also loved the all-inclusive water sports which was great to experience. The food was mostly of an excellent standard and the choice of drinks in the all-inclusive is very good. Now the bad points. The quality of our '1 bed villa' (room 110) was frankly awful. Imagine a 2 star 1980's motel and you're getting close. The doors and windows all had massive gaps around them, so we were eaten alive by bugs and there were a never ending amount of ants rampaging through the rooms. We were also met by a massive cockroach on day 2 in our bedroom which isn't the nicest thing to have in your room. The sofa bed for our 2 kids (6 & 3) was not ideal as it had lots of exposed metal on each side which they kept catching on their legs when getting in or out of it. The decor was awful, the furniture way past its best (handles falling off drawers, scratches and dents all over the place) and it gave the room a distinctly low rent feel. We also had money taken (less than £100) from my wife's purse which she left in the room one day, which is unacceptable and put us on edge for a few days - we ended up carrying all our valuables around with us each day which is not what you want... we didn't report to security as another couple we spoke to lost a day of their holiday in the police station when reporting a similar problem... no way were we giving up our precious time when nothing would be done. We were warned ahead of time that there would be some building work going on 'at the far end of the beach involving hand tools only' and received a discount ahead of our booking as a forward apology for any inconvenience. Those hand tools included a JCB, dumper truck, cement mixers and all manner of noise making machines. It started early in the morning so your breakfast was interrupted by very loud building noise right next door and occasionally the smell of sewage. Yum! The building work was slap bang in the middle of the beach where all of the shaded / umbrella areas are, so if you want shade, you have to put up with the din. Other smaller annoyances - very surly female waitresses who seemed to have the hump most of the time (save for a few nice ones), the stupid having to sign a piece of paper for every last thing you eat or drink even though you're all inclusive, the long waits for the shuttles at peak times and the dated pool areas which seem quite dangerous for small children. As I say, in spite of the above, we had a very relaxing holiday and met some lovely like-minded people. The place has so much potential, but they need to up their game in many areas to stop being a 3* (at best) resort and compete with the premium resorts on the island.
Overall Rating
"customer service needs attention in some areas"
08/24/15 141sunshine Trinidad
My husband and I stayed there for 1 week in a beautiful one- bedroom Villa in 200's. It was private and kitchen was almost fully equipped ( there were no cutting knives). There were issues with the safe and the jets and these were sorted out very promptly. The shuttle service was excellent. Kudos to John in particular who was always pleasant & helpful. He was like sunshine on a rainy day. However, the resort advised that there is an Ambassador at our service to meet our needs. She called on the the 3 rd night of our stay to introduce herself over the telephone and indicated that she will be available the next day at the Lobby in the pm and we can ask for her. If she is not there, I can ask for any other ambassador. This service is unacceptable as I am of the view that if you contacting us on the third day, at the very least, hop on a shuttle, personally introduce yourself, apologize for not meeting us earlier etc. only then I would feel that you are genuine. Secondly, I made a reservation for dinner at Upper deck, had to call twice and up to last day, I had not receive a confirmation. Of course I skipped dinner. I have the names of both individuals which I opted not to post. For the Villa I would definitely return. for the service- no way From some-one with 35 years in a service industry
Overall Rating
"Beautiful resort - but understaffed"
08/24/15 ZakBennettA New York City, New York
The resort beach is breathtaking!! The food was very expensive and only average - too much of the same! Go for the All inclusive the bars are great! We really felt bad for the employees, they work long hours day after day, we kept seeing the same servers for breakfast, lunch and dinner. We spoke to some of them about it and they all complained about the place being understaffed even though it was full house for weeks. I guessed that this was the reason for the slow kitchens all over the resort.
Overall Rating
"Nice place! Hilly! Canadian owned! "
08/24/15 mariefrancea Toronto, Ontario, CANADA
We just came back from a one-week holiday in St Lucia. This resort is a 90 min drive from the airport and it is quite a ride! Very windy roads and hills! We booked a 2 bedroom villa with a plunge pool and were pleasantly surprised by the space we had. Generally villas and estate villas are up high in the resort. The views out to the sea are breathtaking! Especially the sunsets! When we arrived, there was an error with the villa # but it was quickly rectified and we had a much needed rest from a long trip. The villa we were in was one of the first ones built when Ellis Don purchased the land and created the resort. It was well equipped with a large dining/kitchen and a nice living area with a pull-out couch. The master bedroom was off the main entrance and separated from the other bedroom, which was on a higher level off the dining area, so our kids could have their private time. There were 2 beds and a nice deck off the bedroom. They also had their own ensuite bathroom. There was a lovely deck with a table for meals and 2 lounge chairs. Below that deck was another deck with the pool and more lounge chairs. The kids loved being able to jump in anytime. Everything was very private. The people in St Lucia are very welcoming. The drivers especially work so hard, driving guests up and down 24/7 service. Our ambassador- Helen is really nice and does everything to make your stay perfect. There was construction going on behind the beach -new townhouses that will have direct beach access but this was not loud enough to disrupt my holiday. The restaurants offer wonderful food. Dragonfly offers breakfast and dinner - buffet and a la carte menus. Embers offers lunch; their pizza is really good! Papa Don's is Mediterranean good; pizza, seafood and pasta, named after the founder Canadian Don Ellis (whose construction company built the Rogers centre in Toronto). There is also Upper Deck / seafood and steak. These last 2 restaurants and Dragonfly require reservations and are always booked. Lastly, Jammers is a casual restaurant near the main pool and looks out to the beach. It is good easy good food does offers a buffet at lunchtime. We were very impressed with the quality of the good. Beautiful presentation and very good fish ! We were on an all-inclusive plan but of lot of guests - timeshare owners buy their food and cook their meals. There were shows or music every night and on Tuesday's - an owner's cocktail party but everyone goes. My husband and I were celebrating our 14th wedding anniversary so we were given a bottle of rum and a beautiful flower. Tuesday's are also when limbo dancers can't me and do fire eating in front of a crowd! The beach is nice and calm. The bottom is brownish or has seaweed -which I personally don't mind. There are small fish but fishing is allowed - all beaches in St Lucia so there are not a lot of fish to clean the coral. The visibility when snorkelling is definitely better when you go on a snorkelling trip off property. Water sports are great there! Hobie cats, windsurfing, snorkelling gear, ocean kayaks, paddle boats and paddle boards are complimentary. So is waterskiing -except for lessons. Snorkelling trips are complimentary in the morning and are 6$ U.S. in the afternoon. The guides know where to go and what to look for. Lots of fun! I went scuba diving for the first time and our instructor Mary was excellent! She made us feel very comfortable in the water and made us practice basic skills before doing our first dive. We did 2 dives and saw moral eels, water snakes, lots of fish... No octopus unfortunately on the day I went. Murray, an English diver who accompanied us took pictures of us underwater. It was a great experience! Lastly but not least, there are cats! Yes, cats, and because I am an animal lover this did not bother me. Actually I was very concerned about their health. We had 3 come to us in the morning and evening and I would always keep food for them. All in all, I really liked this resort. Great good, nice people and beautiful weather! I did not mind having to use a shuttle as much as my husband did. You could walk up but it can get quite steep. My children met some nice English friends and I never worried about their safety. The bartenders spoiled them!
Overall Rating
"Excellent Stay at Windjammer"
08/21/15 ronj81 Panama City
What can I say, was beautiful. The rooms are different because on a street. Room was nice and ordered breakfast. Waffles are recommended. Had dinner viewing the ocean. That was a great meal as well. Staff were attentive and eager to please. Great stay! Friday street party place to be!
Overall Rating
"Excellent experience but the staff let it down"
08/19/15 Oliver P
We booked a 3 bedroom villa all-inclusive which was basic but had fantastic views of the beach and Carribean sea however we found the walk up there to be very steep and in some places dangerously slippy and the shuttles took too long to call up/down. Our representative who greeted us was friendly however made not attempt to contact us and see how we were doing which we found dissapointing and we weren't informed clearly how to contact him. We booked dinner reservations months in advance which was much easier, we found the majority of restaurants to have good extensive menus, tasty food and on the whole friendly staff (our favourite however was kamel in upper deck). However we found some staff to be rude and unhelpful and service to be extremely slow in jammers at lunch time and others when busy. We also disliked how the restaurants had the same dessert selection excluding papa dons which was our personal favourite we were also dissapointed by the lack of air conditioning and in some cases we saw cockroaches. The beach was nice with floats for children in the ocean within a designated swim area free of sea urchins but the construction work was loud and at times unbearable however the only sun beds with shade were near this and the ones further away being rammed in. The beach would be much improved if portable sunshades were available and the beds being spread out. Our favourite part by far of the whole holiday was the water sports, it added a whole new dimension but still allowed people to relax if wanted. I personally learnt to sail and the availability of taking out boats for free was amazing as we came not expecting it to be an active holiday. The rest of my family learnt to water ski with practice for free! We found the water sports to be the best part along with the fabulous view but the staff (except Kamel) and beach facilities let it down. The spa was bad and the VIP suite overlooked a building site, the grounds were beautiful but stairs would be helpful, the situation of an empty fridge therefore having to order drinks for a fee was a nuisance. The main pool also let it down with few sun beds and the size of it and often a lack of beach towels. We still enjoyed the stay but some issues need to be looked upon. This holiday is what you make of it by getting up and active!
Overall Rating
"Food portions"
08/19/15 MidLevels Central
We have visited Windjammer regularly for the last 8 years. Infrastructure wise they really are making an effort to improve things. Restaurant wise things are falling apart. Cant get booked into a restaurant and if you can you find portion size has been slashed. Burgers literally half the size of previous years(prices increased) and salads that are such a mean size the staff are embarassed to serve them. More restaurants needed particularly with expansion planned and a major change to those who control the menus.
Overall Rating
"First class resort, staff and management"
08/18/15 JGPG6 Framingham, Massachusetts
Just returned from a one week, all inclusive stay at Windjammer. The vacation was truly everything we had hoped for and more. It was a family trip with our four boys ages 16 to 26. We stayed in a 4 bedroom Villa. My interaction with the resort started well before our trip. We emailed the resort through trip advisor as two of our sons have Celiac disease and we wanted to make sure the resort could accommodate their gluten free diet. Jacqueline Joseph their Guest Relations Manager responded within 24 hours with a detailed email outlining the steps she would take and assured us they could handle our dietary needs. She asked for a list of their favorite gluten free foods and set up a meeting with Chef Roger Meier upon our arrival who outlined what he and his staff could do. In the end, my boys were able to able to eat in all of the restaurants, including the buffets and had as many meal options as the rest of us. A special thank you to Jackie who worked so hard to ensure our vacation was perfect. I would recommend the Windjammer to anyone with Gluten allergies. The staff was clearly aware and knowledgeable of their dietery restrictions and went above and beyond to accommodate their requests. Chef Roger should be commended. The quality of the food and number of Gluten Free meal options available surpassed 4-star restaurants we have eaten at. The trip from the airport is a little under 1 ½ hours but was not as bad as it sounds. Our driver was like a tour guide explaining where we were going and highlighting points of interest and stopping for pictures several times along the way. We learned so much about the island from that airport transfer. Our open air Villa was within walking distance to the resort and had beautiful views of the ocean. It had several balconies where we sat with our drinks and talked as we looked out over the ocean. We kept our bedroom doors closed so they would remain cold. We were fine with the open air concept and although it was hot we were still comfortable sitting in the family room. We brought bug spray based on several previous reviews but used it only once as bugs were not an issue. The white sandy beach was big with plenty of chairs. The water was clear and generally free of rocks in the swimming area. There is construction behind the beach, and although you certainly could hear it we were not bothered and it was not loud. There were plenty of huts and palm trees to slide your chairs under for shade. The food was very good in Jammers, Dragonfly and Embers and extraordinary at Papa Dons and Upper Deck. Service was good at the restaurants and bars. Drinks were top shelf. Read reviews of people complaining of slow service but you need to remember that you are in the Caribbean where pace of life is slower and people live longer because of it. We are from the North East where the pace is always hectic and we had no problem adjusting to the slower pace. It was relaxing. The water sports kept my four boys busy. They went sailing, water skiing, paddle boarding, kayaking and snorkeling, all of which were included in the all-inclusive package. They also rented jet skies which were extra. We met Mark Ozawa the General Manager on our first day who was so friendly and spent time talking about the resort and its history and future plans. He truly takes pride in the resort. Our ambassador Daryl was fabulous. We were lucky to have him. He handled all of our dinner reservations, booked our excursions, made shopping recommendations and suggestions as to what to do off the resort and printed our boarding passes on our last day. He would always check in with us to see if we were enjoying ourselves and if there was anything we needed. He is a true asset to the resort. A final word on management. We have been to many resorts and I have never seen the presence of management throughout a resort as I did here. Mark Ozawa, Roger Meier, Jackie Joseph, Daryl and I’m sure others I didn’t know were always walking around talking to guests and asking how they were doing. It is easy to see why people come back here year after year. We will be back also.
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