"Beautiful resort, excellent staff"
Had a wonderful stay at the Windjammer. The staff could not have been more friendly and helpful. One situation where a timeshare saleswoman got a little over-pushy with us, but one of the other hotel staff spotted this from a distance, stepped in and dealt with the situation with minimum fuss. Very impressed that all inclusive genuinely meant all inclusive; […] other resorts we've stayed at have had many caveats that they don't like to show off about. We were genuinely able to eat and drink as much as we liked without worrying about our bill at the end. The excursions the hotel put on are excellent. The catamaran trip is a great day out, and the zip lining is a must; great fun. The setting for the hotel is quite beautiful. The rooms are spread out over quite a big area and some of them are quite high up the hill. But a shuttle runs 24 hours so getting to the main area of the resort is never a problem. And the views from some of the higher rooms is unbelievable. The only criticism I would have is that the food is a little disappointing. It is OK, but don't expect fine dining. Other than that, we had a wonderful stay at great value which was made all the more fantastic by the staff. Read moreGenuine Expedia guest review
Management were excellent (Mark Roberts) and accommodating. I did find that some of the staff seemed less co-operative. Overall a pleasant stayGenuine Expedia guest review
"Nice but not great service"
Its a pleasant resort and the restaurants are good, but quite expensive. The shuttle service works well so do not worry about the villas on a hill, the views are amazing and worth the walk/shuttle. The room was not quite as advertised, for example there was no DVD player and a very old TV, we did not mind as we were not there to watch TV but review […] your room against what you booked before unpacking. The hotel guest services are below par, they assign each room an "ambassador" which is code word for time share seller and we were woken up by ours phoning to see if everything is okay. The information contained in the guest services book was very out of date, a map without the suites by reception, out of date numbers (took us ages to find out all restaurant bookings went via reception and not the restaurants directly as the booklet advised). We reported a broken fan at reception and had to chase to get it fixed. We booked a restaurant via reception one night but the restaurant had no record of the booking. The hotel has their own taxis which is useful and we booked the day before we left to be taken to the airport but reception had no record of it when we were ready to go. They just don't seem to care enough to get things right, which is a shame as good service would make this resort excellent. Read moreGenuine Expedia guest review
"Great Hotel for all the family"
The resort was excellent and the staff helpful and friendly. We really enjoyed our stay and would definitely stay at the resort again.Genuine Expedia guest review
"Lovely resort for a quiet relaxing break"
Very well maintained resort. Good quality food, but not enough variety of menu across the range of restaurants. Staff very helpful especially reception/activities team. Try and get an all-inclusive deal, for best value or the charges for extras can be quite high.Genuine Expedia guest review
"Great hotel - Great staff"
Beautiul location. Excellent beach and watersports. Very helpful and friendly staffGenuine Expedia guest review
"Good resort with some flaws"
Overall a great stay thanks mainly to the experienced front-line staff. First night was a disappointment due to a broken lock and a broken shower - none of which got fixed while we stayed in the room. However, next day the duty manager R.C. upgraded us to a much better room for the remaining two nights of our stay in order to compensate us for the ordeal […] of the first night. This certainly worked and we were generally very happy with the last two nights of our stay. Read moreGenuine Hotels.com guest review
It is a good resort with lots of different activities. The staff are laid back and on the whole wanting to make your stay as pleasurable as possible. They are very focused on trying to get you to return to their island. Sadly, we have two main disappointments from our stay. Firstly, we thought we were booking the pool that was shown on the Expedia description. […] However, this pool is an 'infinity' pool. Most of the villas have 'plunge' pools which are actually slightly larger then hot tubs. This was a huge disappointment as we booked the two-bedroomed villa thinking we would be getting the pool shown on the Expedia advert. Secondly, the kid's club was hit and miss. Out of the whole week our son attended two sessions. Not the club we expected and certainly not what was advertised. Read moreGenuine Expedia guest review
"A good choice for a family with kids from 7-16 yrs"
A very good choice for families - we stayed in a two bed villa which we found very comfortable and spacious and the abiltiy to make simple snacks in the room for kids was great. The beach and the water sport facilities are very good and appealed to an 8 year old and 13 year old. The service ranges from excellent to being ignored and verging on rude […] depending on the person you are dealing with. In one instance we had to enlist the help of the genral manager just to make a reservation in one of the hotel restaurants. That said it did not spoil the trip nor the overall experience which still comes down on the positve and we may well return. I would recommend this for stays of 7-10 days. Read moreGenuine Expedia guest review
The hotel was in a lovely location but the amount of trees/planting meant that the mosquitos were really bad and, despite promises to do it 3 times a week, we only saw the fogger once. The villas were well presented and equipped and there was plenty of choice in restaurants but the prevalence of regular time-share guests can make you feel a bit out […] on a limb as lots of other guests know each other and it's a bit cliquey. Lots of time sharers seemed to eat in their villas too so the restaurants lacked atmosphere a lot of the time. I know the beaches are all public property in St Lucia but, of all the many places we've stayed in the Caribbean, Windjammer's beach was the worst kept and presented. It wouldn't have taken much work to bring it up to a better standard and it would have been a much nicer place to spend time. Read moreGenuine Expedia guest review
"Beautiful and comfortable but WAY too manyproblems"
The resort is gorgeous. The room was unique and bed was super comfortable. However we couldn't get into our room each time we tried. We had over 6 key cards, maintenance came after hours of trying to get them to fix the door. No wifi which we were needing to use and were told we had in the room. And the shower had no hot water. Not warm enough for my […] baby or my 3 year old to shower. My husband had to shower as he was the best man in the wedding we were there for. It was a very frustrating overall experience. Our friends who got married there had a great experience. They had problems but were fixed fairly quickly and received room upgrades etc. We had difficulties getting help. And when we complained they didnt care or apologize. So unless you are getting married there or staying for more than one night they don't seem to care about you. Read moreGenuine Hotels.com guest review
"hôtel proche de la plage, agréable."
Notre séjour de 5 jrs fût agréable et comme nous l'avions imaginé (repos, détente, lecture).La cuisine était bonne et diversifiée, l'accueil chaleureux du personnel et l'attention tout au long du séjour. Bonne organisation des services (restaurants, boutiques, services)Genuine Expedia guest review
"A ne pas aller si votre budget non extensible"
Globalement tout s'est bien déroulé hormis des tarifs exorbitants pour le "all inclusive".Genuine Hotels.com guest review
"TRES BEL HOTEL"
Très beau site (la moitié face mer d'une colline). Pas éloigné de l'aéroport de Castries. Cependant, location de voiture conseillée; l'hôtel étant un peu à l'écart, mais des taxis sont disponibles. Propreté et entretien parfaits, restauration correcte.Genuine Hotels.com guest review
"Halte à reserver pour le prochain passage à Ste L"
tres bonne etape, accueil professionnel et soigné cadre tres agreableGenuine Expedia guest review
"windjammer Ste Lucie"
Très bon accueil. Excellente prise en charge des clients. Très beau site bien entretenu. Excellente vue sur mer. J'Y ai passé un bon moment. Dommage, je n'ai pas eu le temps d'accéder au SPA mais... je reviendrai !! MireilleGenuine Hotels.com guest review
"beau voyage de noce"
Très bel hotel avec vue magnifique. Beaucoup d'activités et restaurants proposant des repas variés et pas trop onéreux. Personnel aux petits soins. Nous avons eu un trè beau voyage de noceGenuine Expedia guest review
Omalla ranta-alueella oleva hotellikeskus, jossa hyvät palvelut. Tosin taksilla piti kulkea, jos halusi muuhun kauppaan kuin omaan minimarketiin. Huoneisto oli erittäin tilava kahdelle. Palvelu oli hyvää, mutta lomakeskus ei sovi liikuntarajoitteisille monien rappusten ja korkeuserojen vuoksi. Jatkoimme lomaamme samassa keskuksessa isommassa villassa, […] joten yövyimme vain yhden yön "hotellin" puolella. Read moreGenuine Hotels.com guest review
"hotel windjammer landing beach resort à sainte luc"
très beau site, acceuillant; pas de necessité de sortir de l'hôtel (4 restaurants, plusieurs piscines, boutique, superette...) très bien pour des vacances farniente!!!!!Genuine Hotels.com guest review
"Ok but a bit disappointing if you've made a long trip"
07/12/14 StephenandKaren Chichester, United Kingdom
The culmination of a Big Trip for a special Birthday celebration. Great setting, with its own beachfront and free non motorised watersports. Need a car or taxi to get off resort so you are a little isolated. Came here via New York and only a 4 hour flight but we felt that it wouldn't be worth an 8.5hour flight from the UK. Could get the same or better standard of accommodation, facilities and sunshine for a lot less money and without the jet lag! Around 40 hotel rooms and 140 villas. Had booked a Premium Ocean View room but arrived to find we'd been 'upgraded' to a villa. All sounded good but the villa was rustic and nothing like the standard of the room we had tried to book. Asked to be re-instated and waited 3 hours to get the stipulated room. All handled so badly, with no apologies at the time but later rectified. Our POV room was exactly as the brochure had portrayed - why we couldn't have had that to start with is beyond me. Chocolates and bubbly by way of an apology but the Manager didn't seek us out to say sorry in person. Poor. That said other staff who experienced our poor start were overly keen to right the wrong. Housekeeping very very good, nothing too much trouble. Coffee machine in room was excellent. Extra toiletries brought on request. Room safe invaluable. Windows wouldn't shut, as frames distorted. Curtains unlined so you're awake once the sun's up. Take an eye mask! Fogging done weekly to keep mosquito activity at bay and it worked! Resort is very hilly so wheelchair users would struggle. Shuttle buses do take the slog out of the uphill walk and they will also collect upon request. Resort is akin to a Greek Island in terms of look and feel and hence why we felt half the journey from the UK could achieve the same thing for a lot less cash. Probably worth visiting if closer to the Caribbean or en route to/from South America. Perhaps we've been spoiled by better hotels for less cash and maybe we under estimated what you get in St Lucia. Beach is clean and safe for swimming. Free beach towels.
"This property is outstanding"
07/09/14 Tony B Vancouver, Canada
I chose this resort over the potential of going to Mexico , and have to admit, it was the best choice I could have possibly made. The setting of the the property is absolutely outstanding , as is the quality of the rooms,to the high levels of housekeeping , all the way to the culinary expertise that is, in my opinion ,extremely exceptional. ( and I used to be a chef at one of the best hotels in Vancouver, as well as a director of food and beverage in some of the best hotels in the world) . My wife compares this resort as a close 2nd to the Fijian resort that we had lived at for two years , and I couldn't agree with her more. The water activity crew were superb as, on taking out a catamaran , had turned it over, only to have the crew, almost immediately, come to our aid with the ski boat. I felt that this was exceptional as, being a sufferer of Parkinson's disease ( although nobody within the crew were aware of my condition ) had possibly over stepped the mark by taking out the catamaran in the first place. The other department I should like to praise is the sales department in particular , a lady by the name of Nicole , who did an extraordinary job of up selling their time share program. All in all, a superb property and one that we will most certainly be returning to !
"Poor quality villas and rooms"
07/09/14 Hayleys68 chester
I visited this resort in February 2014 . We were so disappointed the standards of the villas were more like 1 or 2 star , very basic , poor decor , poor quality fixtures and 1 inch gaps on the windows and doors . We had a villa with an open staircase to the downstairs villa , no door to shut at the top end , if we had children then that would have been a real hazard . The balcony was very drab dirty basic , the balcony never had the sun , the furniture dirty and definitely needs updating , certainly not a place to relax . Be prepared to walk steep hills , if it rains then it's slippy everywhere , they do have mini buses to run you around everywhere but sometimes you may just want to walk exercise etc . The beach area is a good size however you cannot swim in much of it as it's got reef and rocks so it's about 20ft area for you to swim . The water sport area was very good and good choices and the staff were really helpful . The beach beds are just cheap nasty white plastic ones . The buffet breakfast is very basic same thing each day , the waiting staff are not very friendly or helpful . The other restaurants are ok the food was excellent and the staff working here were very good , think one or 2 ladies stood out , June especially in Papa Dons , the beach restaurant the food was good and the bar staff were nice . We did decided to leave the resort on day 2 , we complained to the hotel and they moved us to Hibicus suite , this was much better , the room was very nice with good views , however it still didn't change are point of view on the resort , in MY opinion it was tacky and in desperate need of updating . It's not a quiet peaceful resort there's always something going on and it's full of kids . I've posted some pictures of the first villa we stayed at . You have been warned if you book this hotel it most definitely doesn't warrant 4 star !!!
"Always a fantastic experience at the Windjammer!"
07/08/14 Smyrnian New York
We liked the Windjammer Landing so much on a visit about 7 years ago that we bought a timeshare. Three years ago we upgraded our timeshare to a 2 bedroom villa. Best thing we ever did. Every year we count down the days to our Windjammer St. Lucia vacation. Always fabulous! Thank you Windjammer and all your wonderful staff!
"A FANTASTIC resort - especially for families"
07/08/14 Steve M Houston, Texas
We just returned from St Lucia (it was a multi-generation family trip). May parents, my wife & kids, and my sister'f familiy with kids). All of the kids ranged from 12-18. Our group's interests differed greatly with MANY different desires & priorities (ie: Activities vs. lounging, fine dining vs quick options, pool vs beach, etc.). The Windjammer satisfied all of us, with a huge array of options. Upon arrival, the Windjammer assigns an "Ambassador" to each guest/group. We had Essie - she was awesome! This ambassador's responsibility is to make sure that the guests have everything they need while at the Windjammer. We had a few instances in which the cleaning crew forgot to give us towels in our room - but Essie made sure we received them promptly upon out phone call. Every resort has is pros & cons - the Windjammer's pros outweighed the cons. PROS: - Incredibly friendly staff - EVERYONE was nice, from the groundskeepers to Management. - Family Friendly - Though there is a bar scene at night at the Windjammer, it was not rowdy to the extent of needed to censor it from our kids. - On-grounds activities - This place has it all (pools, beaches, waterskiing, wakeboarding, snorkeling, tubing, etc.) - If you take the All-Inclusive option, these are ALL included in your rate). - Beautiful Layout - This place is pearched up on a hill, and all of their units have a wonderful view of the ocean, with well maintaing gardening throughout the complex. The beach is huge & has swim activities for the kids that inlude inflatables). - Great Food - We had some pretty elite diners in our group, and all were pleased with the food quality - the chefs at the Windjammer are incredible. (there are 5 restaurants on the grounds to choose from). - Wonderful Rooms - our villa had a private hot tub, VERY comfortable beds, full kitchen, washer dryer, etc.). Bathroom were very nice, and furniture was very nice. CONS: The Watersport Activity Center is a 5 minute walk from the main grounds, which is a little inconvenient, but not the end of the world - BUT they will NOT let you sign up for activities any sooner than 15-30 minutes before the actual activity starts - They are VERY inflexibly about this - they made me wait 10 minutes to sign up for an activity that was going to start less than an hour away. I didnt want to walk back to the main groundss just to have to walk back again, to sign up, and then walk back to the main grounds and then walk back for the activity - There is a LOT of walking back & forth to this "displace" watersport center because of this silly policy. So be ready to walk back & forth if you are going to use their watersport activities. - Pool Towels - You better wake up & get one early, or you wont have one for the day - they have shortage on pool towels & seemed to only stock them in the morning. - Proximity to off-grounds Excursions - If you plan to do activities off site (ie: Gros Piton Hike, Ziplining, Rainforest Bike Riding, Kayaking, etc.) be prepared for a LONG car ride. We did the Gros Piton Hike, were is in the car for 2 hours each way on a windy narrow road. BUT the location of this resort & what makes is such a beautiful beach option (resorts that are closer to these activities do not have the beach amenities that this place has - so there is a HUGE PRO associated with this con). In summary - If I go back to St Lucia, I would definitely go back to the Windjammer. You need to decide what is most important to you and go with the best options. Our group had so many different desires, and it is pretty incredible how the Windjammer satisfied most of our wishlist.
"No Worries...No Problems"
07/07/14 Debra R
We arrived at the Windjammer after a 2 hour delay on the part of the infamous LIAT airlines. (That's another review for another time.) We were tired and hungry after almost 24 hours of travel from California. Before we completed the check-in process, the resort staff had us seated at a table for dinner because the restaurants were going to close soon. The shuttle bus to our villa was an absolute must! There was absolutely no way we could have gotten our luggage to our room without it. The villa--a one bedroom unit--was wonderful; the ocean view breathtaking and a wonderful site to behold in the morning and evening. Probably the most difficult or problematic element of life was the mosquitoes. Still, the environment more than compensated for it. We were not on the all-inclusive plan, and the restaurants were indeed expensive. To leave the resort at all required a taxi, and the going rate was $14.00 (one way) to get to Rodney Bay the closest town to the resort and $30.00 to get to Castries. Our greatest expensive was transportation and food. Restaurants were a greater expense than we'd planned for, but with resort restaurants being so pricey, we decided we'd rather experience the more noteworthy establishments for dinner, and made breakfast in our room. Everything that could be provided for your environment was provided including a wonderful Sunset Cruise on our last night.
"Elegance and more"
07/05/14 Silverladysanta Santa Fe, NM
Our glorious stay at Windjammer did not begin on day one. We had booked a suite, and prior to arrival I phoned the resort to insure that it could be equipped with two beds. My friend and I are a platonic couple traveling together, and have never experienced a problem requesting two beds. This was pretty unheard of at Windjammer, and first we were offered a downgraded room, with no kitchen (even though our confirmation clearly stated we would have a full kitchen.) Then we were offered a roll away bed, which seemed a little too "college days" for us. Eventually we were equipped with a real single bed in addition to the king in the bedroom. While the sofa bed in the living room could have been considered a bed, the rolling, open-lattice wall concept would have left the sofa bed sleeper exposed to mosquitos and no air conditioning. If you have separate bed requirements, make clear negotiations first! As others have mentioned, check-in could be done better. I hated wasting these hours. Once the bed madness was solved, we settled in to enjoy the beauty and service Windjammer does so well. This huge resort is well run and pays close attention to details. Many perks are offered to guest including daily snorkel trips, kayaks, paddleboats, fitness classes, and games to name a few. Do expect many well behaved cats in all the restaurants, and birds in the dining rooms and in your kitchen and living room, and the many big frogs might keep you hopping too! The resort did a very intimidating bug fogging three times a week, which kept the biting bugs in check, but if you are sensitive, like I am, come prepared with your own sprays and coils. The villas was gorgeous, spacious and overall in good repair. It gave much more of an apartment feel than an average hotel room. There was a lovely patio with an unbeatable view, a dining table, as well as a sofa, chairs and barstools, full kitchen and refrigerator. The open air concept in the bathroom was fun, but helped the mosquitos find their pesky way into the bedroom! The bedroom provided an air conditioner which was most welcome throughout the day. The friendly staff is always ready to offer services and are quite helpful. A couple of times our dinner reservations (which were required for some of the restaurants) were lost and while we were "seated anyway," it was kind of odd...maybe confirmation cards could be issued when reservations are made; I felt like we were trying to sneak into dinner, even though we were on the all inclusive plan, and had made reservations. I also really thought it would be helpful to have open and closing times of the restaurants and shops, along with menus in the rooms. I loved our villa and so many other things about Windjammer Landing, I would not hesitate to return. So much was perfect about our stay, the minuses fade quickly. It is was a treat.
"Excellent once again!"
07/05/14 Kathy V Apopka, Florida, United States
We are a time share owner in Villa 407 for many years and each time we visit it's like coming home. We love the staff, they are so accommodating to your every need! When dining on property the selection, quality and service is outstanding. Always something to do, whether it's water sports, nightly entertainment or enjoyng the gym and water aerobics with Stacey and Manasa. I highly recommend Windjammer Landing for your next get-away!
"Bring your own food"
07/05/14 Omar M Toronto, Canada
My wife and I visited windjammers for our honeymoon in March, and it was a decent experience. First off the entire island is expensive, including the hotel. The views are majestic and really made up for the food. We stayed in the Hibiscus suite and it was quite comfortable, but the older suites higher up on the mountain (and spa) are quite musty, and are in dire need of a renovation, so avoid the latter if you value comfort. The food on the entire island was a terrible. Everything is imported and stale, turnover is low, small portions, restaurant hours are horrible, unfortunately this includes this resort. Papa Dons is the best restaurant, but nothing to write home about being for people with real taste buds. We spent $150 on dinner on our first night, but we were still hungry, the portions were ridiculous. The staff were very professional, welcoming, and helpful and this also made up for the bad food. Overall it was a nice experience minus the food, and the expensive nature of the country. I would not visit that island again, but I would recommend windjammers as it is the best hotel on the island. For $450-$600/night I would say it is severely overpriced as is the entire island.
07/05/14 Gary W Newport, United Kingdom
We had a one bed villa which was lovely. It was decorated in a rustic style and it also had its own sun patio. The view from our room was fab! We were on a room only basis but found the 5 restaurants on site expensive and the menus repetitive. Drinks were also expensive. We enjoyed getting off the site and going into Rodney Bay where the prices were much lower and the quality of restaurants very good. All in all this is a very nice site and the staff were very warm and friendly. For example our air con was fixed immediately and nothing seemed too much trouble. The minus point would be its location which is off the beaten track a bit and will add to the cost of your holiday in taxi fares. If you are not into all inclusive and like to go off and explore you would be better off getting a hotel in Rodney Bay which has everything you need and is the most exclusive part of St Lucia. If we come back to St Lucia that's what we would do..
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