Canadian Rockies Chalets - Canmore

Nice facilities too- hottub looking out at mountain top was nice. Kitchen and living area had plenty of room and lastly, a nice mattress!

Genuine Hotels.com guest review

It was convenient and comfortable stay for a week at the Canadian Rockies

Genuine Hotels.com guest review

I read the reviews about the train but I figured that it would be okay. We spoke with a businessman who said that the train goes by 10-12 times each day. The first night it went by 4 times and the second it went by twice. The room was okay. Slightly outdated but clean. There is no air conditioning but they have little fans in the rooms. They did not […] do the job. We were hot until the sun went down. Overall, I did not mind the hotel but I will not be going back. Read more

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There were 3 major problems : The place extremely close to the railway and trains pass every few hours day and night . At night they constantly wake you up . The second is that there is no airconditioning making the stay in the summer very uncomfortable . The third is that there is no washing/drying facilities in the entire complex . Other than that […] the apartment is very nice for a family . Read more

Genuine Hotels.com guest review

The room is clean and good condition. It will be better if it has laundry room.

Genuine Hotels.com guest review

Old chalet and lot of Mosquitos day and night

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Genuine Hotels.com guest review

it was clean and staff was friendly. the train was a comfortable distraction compared to the noise from the upstairs unit. Due to the type of construction, you hear everything from upstairs occupants. We had to run the dishwasher and bathroom fan at night to try to cover up the noise. Like I said, the train drowned out some noise from above. The staff […] couldn't move us b/c of no vacancies. We stayed 8 nights with 5 of the nights not sleeping till 230am (not by choice). The upstairs occupants wern't unrully just talking in normal voices and walking normal, but still able to hear everything and unable to sleep. Would not stay again due to noise. Upstairs may be better. Would have liked to have laundry facilities at least on property and a pool. Read more

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Genuine Hotels.com guest review

Would stay there again. They need to check the rooms before they rent them out - maintenance crew forgot tools...

Genuine Hotels.com guest review

We realy enjoyed our stay,and will be back again soon,the two things which we found aproblem was the toilet had to get fixed,and the floors could of been cleaner.

Genuine Hotels.com guest review

Near to National Park. Canmore is a beautiful town with mountains all around it. Bear Den room cozy. No train sound on front side of hotel. Can walk all over town.

Genuine Hotels.com guest review

The SPACE for the price was amazing. We always had plenty of room to be either together or apart, as well as to store all our ski equipment. With full kitchen facilities, we also saved a lot of money, not needing to eat out. The condo premises were quiet every night, even though the hotel was full. In terms of proximity to the railway, we were not bothered […] by the sound, even though our unit faced the tracks. Someone who sleeps lightly may be, however. The staff were extremely friendly and helpful. The only critique we had was that the floors needed a really good cleaning. That problem didn't really match the rest of how the unit was kept up. If you need a touch of luxury, this is not the place for you; but if you are looking for a comfortable, spacious place to stay that is a good buy, and that is super accessible to Banff and the slopes, we'd suggest you think about staying here. Read more

Genuine Expedia guest review

Nice location close to restaurants within walking distance. We skied at sunshine and lake Louise the chalets are located within an hour from these resorts. The hot tub was awesome after a hard day on the slopes. Only negative is the railroad is very close and the trains fly by every several hours.

Genuine Hotels.com guest review

second stay for us at the chalets,enjoyed it once again ,the location perfect for all local ameneties and the train doesnt hoot at night like it does in other resort towns so yes a thumbs up!

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Genuine Hotels.com guest review

The hotel is largely made up of suites, with a living room, kitchen area and two bedrooms in our case. One bathroom. However....only one bed in each of the bedrooms. We had four people some of whom did not wish to share a bed, so one had to sleep on the sofa....not great. There is beautiful scenery near by and the location was good. As long as people […] are aware of just what is in the suite it may be good. Read more

Genuine Hotels.com guest review

I am not really sure where to start with this hotel. First off, half of the hotel is right beside a very noisy and busy train track. On their website it warns you of this for the "Railroad Retreat" but they fail to warn you that this is also the case for half of the "Bear Den" rooms as well. As a result we were treated to a very loud train that vibrated […] the entire room every hour.. including throughout the night. Unfortunately that was not even the worst noise related complaint I have of this hotel. The noise insulation is so poor that we literally had to put up with unacceptable noise from the people above us the entire night, and worse, very early in the morning. I won't blame the people above as, or their children, quite as much as I blame the hotel. What I imagine as them dragging chairs and luggage across the floor sounded like someone playing marbles with bowling balls. Add to this the fact that the guy at the front said he had to do a $25 pre-authorized damage deposit for the room. I said fine, but when I checked out I saw the receipt clearly said $50 was charged to my credit card. When I asked the girl to explain why they pre-authorized $50 on my card when they clearly said they would charge $25 she gave me some lame excuse that we stayed 2 nights so it is $50 not $25. Personally I think that is A. complete BS and B. really really shady. I have never been to a hotel that charged me some kind of pre-authorized damage deposit, and the fact that they straight up lied about the amount is enough to make me never return (well the noise also ensured I would never be back so I guess it doesn't really matter.) But I still don't understand how 2 nights stay = double the damage deposit. Really really poor management and customer service. Lastly, the room was dirty, dark, and there was no tv in either bedroom. There was a (Dynex!) 32" flat screen in the "living room" but the small couch in front of it was small and uncomfortable.. and right beside the loudest furnac Read more

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stay was nice and this place is worth going back to! however, early check-in's should be made possible. Early check-in for us would have helped rest our unwell son on that day

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Genuine Hotels.com guest review

The noise from the trains running behind the hotel woke me up during the night.

Genuine Hotels.com guest review

Rooms were in very poor shape, plugged bathtub and toilet, walls were dirty. No outdoor furniture to sit. Very noisy location due to train tracks at back of building.

Genuine Hotels.com guest review

Really spacious suite, we had 2 adults and 4 kids, so the space and extra bathroom made a huge difference. Unfortunately the train tracks were just a stone's throw away, making it very difficult to sleep. The beds were also very uncomfortable - got up to a sore back every morning. In all I suppose it was worth it considering the price of the room. If […] given a 2nd chance, I would pick a hotel farther from the tracks. Read more

Genuine Hotels.com guest review

If two problems were addressed before we checked in, this experience would be 5 stars. Check in was friendly, efficient and informative. The room (Bear Den) was large and comfortable. The 1st problem arose with room cleanliness as the bathroom floor had dirt and hair; probably not mopped. The 2nd problem was the dark hairs that were all over the pillows. […] Ewww. Otherwise room was spotless. (But those two problems have high ICK factor.) We dealt with the problems and found solutions but we should not have to deal with such yuck. First night we arrived the staff was already gone for the night, if they were open I am confident they would have helped us out and cleaned up the joint.. We would recommend that you park your car early in the eve. if you plan to park in the hotel parking lot. Space is very limited with a full occupancy. Also, keep in mind the train may run past your bedroom windows, however, many hotels have this issue on Bow Valley Trail. They didn't run by at crazy hours and it wasn't a problem for us. All in all we loved our stay and, except for the hair, we had a great stay. Read more

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we stayed in the cougar chalet. everything was very comfortable and clean. only complaint was the train that goes by several times a night. it was a little loud but overall this place was great, especially if you are going with a larger family or group.

Genuine Hotels.com guest review

We stay here every spring, nice to see that they are trying to update things and make it more modern. Some of the upgrades are superficial, they may look ok but still need improvements. We unfortunately got a noise complaint and 10pm, even though we were just sitting and talking and laughing. We had no music or young party type people in our room. The […] walls and floors are not sound proof at all, you can hear everything going on upstairs. Read more

Genuine Hotels.com guest review

Our room was very nice and the staff were very helpful. I was concerned about the cleanliness after reading other reviews but found it very clean. We had our own water heater so had lots of hot water for showering. The only issue I had was that the furnace was very loud. It woke us up each time it started. I will bring ear plugs the next time we go […] but Will definitely stay there again. Read more

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Stayed 2 nights and LOVED that we got 3 bedrooms for the price of a regular hotel room. It was like staying at someone's home. Place could use a deep clean and some upgrades but we found the beds very clean and comfortable. Personally none of us were bothered by the trains.

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Clean. Huge. And inexpensive. My third time staying here!!!

Genuine Hotels.com guest review

I really liked the fact that I had three bedrooms for the price of one. It really is convenient to have a mini apartment for a holiday.

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Genuine Hotels.com guest review

It needs some cleaning in corners and maintenance but it is a big place and fit us all comfortably. We were a little disappointed it didn't have a pool but the new rec center will be opening up in April so that is close enough to enjoy. The hot tub was great but had to book a time, only six at a time were aloud. They do need to clean the dust off of […] the frigde and corners of all the rooms. Maybe just maintain it better and it would be awesome. The living rooms have had a bit of a make over and looks great. Updating would be nice also. But again for the price it was great place to stay, very friendly staff and helpful. Might stay there again. Read more

Genuine Hotels.com guest review

The room was very clean, so long as you didn't look too closely. Paint is peeling, dust coats the sides of the stove; there are obvious signs of neglect. In terms of noise, I was not prepared. There are three trains that roll through every night, and one more at 6:30am. And I heard them all. Every night. It even seemed that the bed was shaking, as the […] train passes no more than 12 feet from the patio door. The neighbours above could clearly be heard every morning. If you just need a place to stay, which we did, this is fine. Is it ideal? No way, I'd rather pay more and stay in Banff. Read more

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Baseboards and edges of floors were really really dirty, doors too. Floorplan was great, lots of space, good value. Would recommend but with a "not for the fussy" sidebar.

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We stayed in the 2 bedroom Bear Den with 2 couples and a 2 year old. At the time of booking, the "Railroad retreat" 3 bedroom was available but we did not book it due to concerns about the train noise. The Bear Den we stayed in was the lower level beneath the Railroad retreat condo and the bedrooms faced the train. The noise was not too bad, it did […] not wake me up, but we would have booked the larger unit had we known the Bear Den was also facing the tracks. There is only one bathroom for the Bear Den so for a larger group I would recommend the 3 bedroom units with more bathrooms. The unit was clean at first site but the floors were not vacuumed (cherioes on the carpets from the previous occupants). The beds were comfortable and clean. The kitchen was well equipped and dishwasher was a nice perk. The hotel is walking distance to town. Read more

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We stayed with 7 people in the three bedroom unit (#108) and it was very practical for us. Very good value for the money!

Genuine Hotels.com guest review

Decent place if you're looking for a home base while sPending some time in the area. Was a really nice place to come for some chill-out time after a day on the hills. My only complaint is that the reception needs to open an hour earlier, I believe 8 is too late.

Genuine Expedia guest review

Budget hotel. Not the cleanest. Not great upkeep, eg. Several burned out light bulbs. But the price was unbeatable! Great for my family, who aren't picky about details.

Genuine Expedia guest review

Hotel was roomy, clean and great for the price! Great location, staff is very friendly! We stayed in the Cougar suite, which had 3 bathrooms, 3 bedrooms, and a pullout sofa! Would definitely stay again!

Genuine Expedia guest review

way more than i expected and so close to safeway i had called the office 2 times e mailed 2 times before i got there and i called so many times to the office in there but she never get annoyed. the hot tub rocks/!!!

Genuine Expedia guest review

This was a fabulous location and price for a family vacation to the mountains. We were in a 3 bedroom suite that provided plenty of space for our large family (6 kids). The suites are clean an simple, nothing fancy but fully functional kitchen made feeding the kids very easy and the fireplace is a nice touch. The common rec room and hot tub made a great […] place to relax after a day of skiing.One thing that might be an issue for some people is that you are situated right next to the train tracks and trains come by quite regularly. We weren't particularly bothered by it but it might if you are a light sleeper. Read more

Genuine Expedia guest review

dirty floor and kitchen, not suitable for children playing on the floor

Genuine Expedia guest review

I think suites need to be deeply cleaned or renovated. In general they are OK, but in particular bathrooms are very old with some "patches" and duvets are very old too. Beds don't look tidy !!!

Genuine Expedia guest review

The Bear Den (lower floor) chalets would have been great, were it not for the fact that the people living on the floor above make it so noisy! Dogs, heavy footed occupants and, worst of all, the cleaners, made my stay a not particularly relaxing experience as I often found myself jumping out of my skin as people upstairs dropped stuff on the floor, […] clumped around in their outdoor shoes, or dragged furniture across the floor. The reception staff weren't particularly helpful about it - they just told me that it was what I should expect as the lower floor apartments were 'the cheap ones' ?! A shame, as otherwise, the apartments were very good. Read more

Genuine Expedia guest review

We spent Xmas there and we're overall very pleased however our furnace and fan ran the entire time and it was really loud. Due to being there at Xmas there was minimal staff at desk so we did not bother to complain.

Genuine Hotels.com guest review

The condo was convient close to stores and town. The three bedroom condo gives enough space for the five of us.. The beds were very comfortable en we enjoyed the hottub. There were some issues with doors not been able to close and the fridge being very noisy.

Genuine Expedia guest review

We liked the location, close to centre and stores, the downside was the noice of the train and traffic. The beds were very comfortable and we liked the look of the building In general our stay was very pleasant, we enjoyed the hottub after skiing. The price was very reasonable awe will be back

Genuine Expedia guest review

Wonderful view of the Rockies. Large beds. Really nice rooms. You feel like home. No park fees needed. Only few minutes to Banff.

Genuine Expedia guest review

Wow what a great place snuggled in the mountains.Outdoor enthusiasts adventure awaits you. Great family get away too. Jaccuzzi and shower/change area was very clean. There is a common area that you could have a pizza party in also has pool and fooseball tables. The unit is like a home away from home,full kitchen with appliances and living room with […] large T.V. (lobby has DVD's for $3.00 rentals) We were in the Bear's Den on the main floor, 2 bedroom unit, one king bed and one double very nice beds with oodles of pillows each. comfy. Traintracks are right out back but only heard it once in the night, several during the daytime tho. Want to go again Read more

Genuine Expedia guest review

no 24 hour desk

Genuine Hotels.com guest review