"Close to airport with friendly staff."
Quick AND Easy check in. The staff was helpful and friendly with a good location.Genuine Expedia guest review
Just looking for a place where we wouldn't feel like our neighbors wouldn't have some kind of meth party. This place was clean, friendly, and situated right next to a great neighborhood (Little Italy). We'll be back!Genuine Expedia guest review
"I'll pay more for a hotel next time"
Location was near Gas Lamp District - that was convenient, although I wouldn't feel safe walking there. It was very worn and even though it seemed cleanish, it didn't feel clean. I found a bug in my luggage after I returned home.Genuine Expedia guest review
When arrived there after a month reservation ahead I was expecting a better treatment as guess. I was given room 1203 and when I went up to my room and open the door a nauseated odor came out, room was dark and ugly. I really believe someone vomited there and or a dog died there and let it be there for months. I went downstairs and Pete the receptionist […] asked me what was wrong with the room (playing dam) fortunately he gave another bedroom that didnlt have that such disgusting odor. I really think they shoudnt even show that disgusting room. It should be painted and remodeled. You guys are loosing clients for showing that ugly room! I also think that Pete offered me this room because my first name was Jose and I got the feeling that it was given to me that room because of my first name, sensing some discriminatory feeling. However Pete did change my room and I felt better in my 2 nights stay that I spend going to see my grandson that Graduated as a Marine at MCRD, San Diego. Also the "Free" breakfast is a laugh. Two small tables with coffe, orange juice and toast.... I will NOT get back there ever. Read moreGenuine Hotels.com guest review
Good for young couple or single person. Good location from little italy and airportGenuine Hotels.com guest review
"Nice Motel, dirty floors"
The room looked very well kept but we realized after being in the room for a couple hours the bottoms of our feet were black. I took a damp wash cloth and drug it across the carpet. It picked up black dirt from the carpet. It's evident that the carpet had not been been deep clean in some time. I told the desk person as I checked out and she said she […] would pull that room off the schedule and call a carpet cleaner. She seemed very concerned and I think she will make the call. The place was in good condition and I was surpirzed the carpet was that dirty, It looked clean. Read moreGenuine Expedia guest review
"A Budget Hotel - but Great Staff"
We were looking for a downtown hotel thinking we needed to avoid a daily commute by car. It is very close to town, a 5 minute walk from Little Italy (which is strangely located on INDIA street - hahaha). It will be difficult to get a quiet room because there is a railway very close. The property is dated and run-down, but VERY clean. The staff are FANTASTIC. […] It was much better than I expected for a budget motel. Thanks Pacific Inn !! Read moreGenuine Hotels.com guest review
Very unconfortable beds...can feel springs poking back Office staff rude middle age hispanic ladyGenuine Hotels.com guest review
Nice hotel. Was there 2 nights. Very close to water front, plenty if places to eatGenuine Expedia guest review
Nice staff, clean, a great value, close to gas lamp and the harbor. Breakfast was good as well, eggs, cereal, toast, OJ and fruit. I will stay again.Genuine Hotels.com guest review
"the hotel is really close to the beach"
I don't really have bad things to say there just suggestions. The television is old school, not very many channel's to scroll through. And the carpet was dirty so at night when u have the Ac on the smell got worse. So I hope they take action on those two things. If they do then I would recommend.Genuine Expedia guest review
"Worst experience in a hotel"
Dirty, cold rooms with no lighting with no towels , very rude staff, nobody was there at the reception desk for 30 minutes . I had to wait for that time to check in.Genuine Hotels.com guest review
The room was a bit small and cramped. Also there is not a lot of parking and the cleaning staff kept leaving our room window open after we asked them not to at the desk. We were on the ground floor so anyone could have gone into our room.Genuine Expedia guest review
My husband found the bed to be too hard, but it was okay with me. The room was clean. Check in and out was easy and quick.Genuine Expedia guest review
"nice budget hotel, close to many attractions"
A low-budget hotel, but don't let that put you off. It's in a good location, close to many of San Diego's attractions, walking distance to Little Italy and not far from the Gaslamp District and Downtown. The room was very clean and comfortable, it had everything we needed (incl wifi) and staff were very friendly. Beds were the best we've slept in so […] far, and the continental breakfast that was included was all we needed to get going. Would definitely stay here again. Read moreGenuine Expedia guest review
"Good Location, old hotel"
Family vacation. Disappointed in the rooms. Broken tiles on bathroom floor. Old T.V. with very few working channels. HBO wasn't working. Not enough parking.Genuine Expedia guest review
SMALL bathroom...but close to airport and clean! I just was displeased that they took a copy of my Driver's license and Visa...they shouldn't keep that on file and refulsed to give back to me upon check out even though my Visa had cleared :( I contacted my Visa and requested a new number. That was too much to have a copy.Genuine Hotels.com guest review
"Nice hotel very convenient & close to every where."
I went to Convention Center and the Petco Park I took the trolley and walking idistance from the hotel. Very convenient.Genuine Expedia guest review
"Close to waterfront attractions"
It was O.K. for the price. The room and bathroom are really small The persons behind the desk were friendlyGenuine Hotels.com guest review
"Excellent choice for a car-less San Diego vacation"
Wonderful location. You're two blocks from Little Italy, a cool area that is lively at night with interesting restaurants and serious Italian markets during the day, two blocks away from a Trolley stop, and three blocks away from the harbor waterfront (USS Midway, Coronado ferry, etc.). The area is pretty safe for central San Diego and we had no problems […] wandering around very late at night. Having the Trolley made it a snap to get to the Gaslamp, Convention Center, and Petco, and one day we even took it down to Tijuana. We also brought our bikes to cruise the waterfront and ferried over to Coronado and rode around there. The hotel is standard motel issue, but it's clean, the free parking was ample, and the staff was friendly. I'd definitely return. Read moreGenuine Hotels.com guest review
"Would stay there over and over"
Perfect service clean and queit location comfortableGenuine Expedia guest review
"good place to spend the night"
The placed we stayed was good, though the breakfast wasnt so bigGenuine Expedia guest review
It was a good deal. 90 dollars in downtown San Diego. It is not easy to beat. Rooms were clean, a bit dated but come on, it is not a 5 star hotel. the wifi worked great, the phone did not work but that didnt bother me. check out is early (11 am), but it is just a sleeping place so that was ok too. Location is great. I would stay there again without […] hesitation. Read moreGenuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for your comments, we look forward to seeing you again soon.
"Very poor hotel"
Very poor hotel and expensive rate usd 95!!! I had to take it coz i had no other choiceGenuine Expedia guest review
"Hotel/Motel located close to the San Diego airport"
Our flight was delayed and we arrived late in San Diego, picked up our rental car and drove the short distance to the Pacific Inn. Even though we had called the desk clerk was not informed yet held our room. The room was small yet the bed was comfortable. Complementary breakfast is early so do not sleep in unless you planned to eat in nearby Little […] Italy. Go to Little Italy! For the price and the location it is a deal even if the room is a bit Spartan. If you are looking for luxury then you are in the wrong place. Read moreGenuine Expedia guest review
I enjoyed my stay at this hotel. It was very clean, it was very well isolated from noise when you close windows and you turned on the AC, the bed was a little on the hard side for me but we are all diferent so it's hard to please everyone on this one. It was over all great!Genuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for taking time to post your thought. We look forward to seeing you again.
"Nice hotel in to access sea beach and airport"
the room i get is 218, the only window to North, no sun lights inside. two ice-maker machine running downstairs, noise! easily can hear ppl making L who next to you breakfast is very simple parking for free no doubt bathroom is cleanGenuine Expedia guest review
"sun and fun trip"
the hotel was about what we expected.A older property,rooms were as clean as could be,great location for getting around,mass transit station 1 blk away!Small and simple breakfast.was happy with stay! Economical,close to harbor sites!Genuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for taking time to share the great point of the Pacific Inn & Suites. We hope to see you again soon.
Even though I was past the cancellation period, because there was a miscommunication with my daughter as to what night she needed a room in San Diego and because I didn't finally get it until that same day, Pacific Inn and Suites still let us change the night of her stay. I thought that was refreshing. I get tired of customer service reps that are not […] human dealing with humans and our occasional capacity for human error. They changed their stay with no extra charge. Read moreGenuine Hotels.com guest review
Response by Pacific Inn and Suites As a hotel, we have certain policies in place, however, we understand that at times certain situations call for a change in the policy. Mistakes are made, and we would rather forgive those mistakes and accommodate you at another time, then dwell on something that is out of your control. I stay in hotels just as you do, and things like this happen so why not do the right thing and help you in any way we can.
"One night stay on a busy weekend"
The hotel served its purpose. Decent location but over-priced and the staff is not the friendliest that I've encountered.Genuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for your comments. As the general manager, it is my number one priority to ensure that each and every guests stay is as good as can be. With that being said, I would like to speak to some of the issues you encountered when staying at our hotel We are sorry that you felt that the front desk was not being very friendly which is very strange compared to the opionions of most guests.
"Ok, but not as good as the ratings say."
While the service overall was nice and friendly, it looks like the rooms haven't been updated in a while. There were few accessible wall plugs, but most weren't in convenient locations. Also, the tv's were small and not flat screen. After a long travel it would be nice to have a little more modern of a room, with more easily accessible wall or other […] plugs to be able to charge electronic devices, and since this is 2013 upgrade your tv's to flat screens. Even the smaller ones don't cost much these days. Read moreGenuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for your suggestions. The Pacific Inn & Suites will be remodeled very soon. Making this one of the best budget friendly hotels downtown San Diego.
Great hotel and location. Parking was bad, not enough for all visitorsGenuine Expedia guest review
I booked our stay in the Pacific Inn because we were flying in late and needed a room to stay in before going to the hotel we'd be staying in for most of our trip. I wasn't expecting much and nor did I care because we just needed a place to sleep. It turned out to be a pleasent surprise and would definitely stay here again but longer. The room was […] neat and clean. The bathroom was large and ours had a personal jacuzzi in it as well. Even better the AC worked wonderfully which rarely happens in most hotel rooms these days. Generally we're borderline sweating in our room but not this time. They also served a complimentary breakfast that looked nice enough but we headed out exploring the area before going to our next hotel and got breakfast out. Thats another plus your right off the bay which was walking distance from the hotel. Overall it was a really nice stay for the short time we spent there. Read moreGenuine Expedia guest review
Basic place to lay your head. Room and bed were acceptable. Breakfast is all carbs so we skipped it but there are options in walking distance. Harbor, Seaport Villiage and trolley stop within a mile. Would stay there again with no reservations. If you want fancy, this will not suit you.Genuine Hotels.com guest review
Response by Pacific Inn and Suites Dear CCE, thank you for taking the time to write this review. We are so glad to hear that our hotel was able to meet all of your needs and that you will be visiting us again in the future.
"Pre deployment leave"
My hubby and I had a GREAT time here!!!! Karl Strauss brewery/ restaurant is right up the street, and we were about a mile away from gaslamp. We had a great time here! Thank for the amazing stay!Genuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for the wonderful review. We are so happy to here that you had a great stay at our hotel. Our location is a key to having a great trip in San Diego. No thanks is needed mam we are just glad to know you had a wonderful stay.
Nothing special - the room was clean but the hotel has seen better days. Hotel needs remodeling really bad. Only stay here if you have no other options.Genuine Expedia guest review
"Average place, good service"
My husband and i stayed here and it gwas pretty average,we got a good deal. The location is good, close to the water and little italy and gaslamp. The staff was helpful. It was clean and small, but for the price its to be expected. The breakfast needs to be a little better, mostly cheap cereal and toast. The biggest complaint we have is that we didn' […] t sleep at all the first night because the guests in the room next to us were in and out and gathered right in the courtyard area for hours talking and laughing loudly until about 4 am until finally i got up and called the front desk and asked someone to quiet them, that sucked cause the entire next day we were exhausted cause of the lack of sleep, the way the vending machines and table was located right by our room we could hear everything, they should probably put some kinda sign up to let people know they should be a little respectful of noise levels late in the evening or something, but on a positive note the staff did take care of it once we called. Good, clean place to stay if you need a bed and are sightseeing and not spending much time in. Affordable Read moreGenuine Expedia guest review
Gentlemen at check in was very polite and checked me in really fast. The room was very clean and it gave me what I paid for. It's a good place to stay if you're just using it to sleep and shower, not really a luxurious place but it's clean and well furnishedGenuine Expedia guest review
"across from San Diego Harbor and attractions."
The locations was perfect for our stay. The included breakfast was for a quick snack only, so don't expect a free meal. Walking distance to most Harbor attractions and commuter trains. I would definitely stay here again, great room for the price.Genuine Hotels.com guest review
Response by Pacific Inn and Suites We are so happy to hear you had an enjoyable stay! We hope that you come to visit us again in San Diego. We hope you visit us again in Sunny San Diego. We are so glad to know that your stay was amazing and that you will be back in the future.
Nice enough. Just thin walls and the carpets needed to be cleaned.Genuine Hotels.com guest review
Response by Pacific Inn and Suites We are so happy to hear you had an enjoyable stay! We hope that you come to visit us again in San Diego. Thank you so much for your feedback and we will handle the issues you interfered with during your stay. We hope you visit us again in Sunny San Diego.
"Nice hotel for the price"
Just needed a room for the night before my flight the next morning. The hotel is right by the airport. The room was clean and had an updated bathroom. I didn't hear any of the trains that other's complained about but I was in a room at the front of the hotel. The breakfast was very limited, just some toast and cereal, so I just ate at a restaurant down […] the road. Read moreGenuine Hotels.com guest review
Response by Pacific Inn and Suites We are sorry that you found our breakfast not up to par. We are glad that you found our location helpful. We hope to see you again in the future!
I figured I'd go for a budget hotel, I'm seldom in the room at meetings so what need have I for a fancy place? This was an appealing alternative to the big meeting hotels near the Gaslamp so I figured why not? Unfortunately this hotel is right near the train station so it's not the quietest location. It's walkable but not exactly a pleasant stroll down […] to the Gaslamp and the convention center. The rooms are very spare but adequate. The biggest problems I had was that the front desk staff were slow to respond when you called down and also when you showed up in person; they seem to spend most of their time in the backroom so they are never particularly prompt. That's okay too but what sealed the deal for me was the dead cockroach in my bathroom. I noted it Monday morning and since it wasn't in my way I decided not to do anything and see if they would clean it up; well the cockroach was still there that evening so it seems that the cleaning staff don't trouble themselves too much with such things. This is a place to avoid. Read moreGenuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for your honest review! We apologize that your stay was unpleasant. We thank you for being so understanding regarding the front desk staff. It was completely unacceptable that there was a cockroach in your room. Unfortunetly this happens rarely because they crawl through the water pipes through your bathroom. We like to encourage all of our guests to let us know when problems like this occurs so that we can fix your problem immediately. Again we are very sorry for the unfortunate experience you encountered at our hotel.
"a bed, a shower, a parking space"
The breakfast was cereal, toast, juice and milk. That's it. So technically it was a free breakfast. At check-in they charged me $30 more with no explanation. I showed them the Expedia price, and he took off the $30. When asked why I was being charged an additional fee, he blamed it on Expedia and said there was nothing he could do about it. They said […] they would "look into it", but they never got back to me. I don't think they were telling the truth, but I had no way to prove it. The room was good enough, and I chose it because of the location and free parking, not because it's all that great. It is what it is. If you need something this close, and you can put up with a 2 star hotel, then go for it. Read moreGenuine Expedia guest review
Response by Pacific Inn and Suites Thank you for your honest review! As our parking is offered complementary it is on a first come first serve basis. We do apologize for the confusion between the hotel and expedia. We hope you stay with us again and we are sorry for the mix-up.
We called the Pacific Inn a few days before to see if we could store luggage was not told about a $20 holding fee unitl we were there and ready to leave. Was close to must see sights. For the price we paid we should of had a better hotel. Breakfast was a jokeGenuine Hotels.com guest review
Response by Pacific Inn and Suites Dear Carol, As a small motel with limited space, it is hard for us to store luggage, with that being said we have to charge a fee, so that we are able to accommodate our guests' luggage in a safe and secure place. For the price you paid maam we offer free breakfast, free wifi, free parking, a great location, clean rooms, and I do believe that we offer value for the price you pay.
Pacific Inn and Suites was okay as far as cleanliness, room ammenities and service. Hotels dot com staff who received my room assured me of a nonsmoking room only to find out in the hotel they were all taken. The staff at the hotel was apologetic and said she'll call if an available nonsmoking room opens up. No call was made. Their seems to be a disconnect […] of accurate information between this hotel and hotel dot com. Read moreGenuine Hotels.com guest review
Response by Pacific Inn and Suites Dear Sam, We apologize regarding the room mix-up. We do encourage all guests to book directly with us so things like this do not occur. Thank you for staying with us and we hope to see you again.
Some of the outlets didn't even work. And the layout of the outlets was poorly planned. There had to be multiple extension cords in order for the fridge and tv to even work. I literally had to move the microwave in order to plug it into an outlet. There was no information given to know certain things about the hotel like the check in/check out times […] and when breakfast was served or even where to get the continental breakfast. There was no map of the hotel. Even though it offers free parking, there are very limited spaces so most nights I had to park across the street and pay $10 for every 12 hours. Customer service was good but I would not recommend staying there if you plan to be there for more than one night. Read moreGenuine Expedia guest review
Response by Pacific Inn and Suites Your comments are duly noted. We would like to take you for taking the time out to write a review for our hotel. I do understand you experienced a few problem regarding the hotel and on behalf of my staff and myself we do apologize. We hope the next time you visit San Diego that you choose to stay with us again!
"San Diego trip"
Nice stay overall, close to everything, we love to sight see so is was a nice stay, people complain about the noise but it is located close to the airport so not much you can do,,,,,Genuine Hotels.com guest review
Response by Pacific Inn and Suites Dear Pa, Thank you for your review, we are happy to hear that your stay in San Diego was enjoyable. You are spot on, we do have minor noise from the planes and trains, but it is out of our control and it is not a huge hassle.
"A great place to stay."
Pacific Inn is a great place to stay with great customer service.Genuine Hotels.com guest review
Response by Pacific Inn and Suites Thank you for reviewing our hotel! We strive to exceed your expectations and it is awesome that our staff was able to do so.
"Heated Bathroom floor!"
Far exceeded my expectations! Close to Hornblower Ships and great restaurants. Room was very clean. Bathroom had great water pressure and the heated bathroom floor was a treat. Nice pool....no hot tub. Room equipped with larger than normal refrigerator. Hotel does not have any rooms with "connecting" doors.Genuine Hotels.com guest review
Response by Pacific Inn and Suites Dear Pat, Thank you for your kind words. It is our pleasure to serve guests like yourselves that enjoy their stay at our hotel, and have a great time in San Diego at the same time. We try our best to add to the value of our hotel, by providing continuous water pressure, and a heated bathroom floor, but it seems there are still people that seem unconvinced that they should stay with us. With that being said, thank you for your honest review, and helping future guests make the right decision.
"Segway and the USS Midway"
I stayed with you because, 1, price 2, close to the USS Midway. I was able to leave my car at the Motel and glide my Segway over to the USS Midway.You are the least expensive place to stay in your area. There was no view and the breakfast was terrible white bread and cereal yuck, I box of dounuts or a banana would be nice.Genuine Hotels.com guest review
Response by Pacific Inn and Suites We are sorry that you found our breakfast not up to par. We are glad that you found our location helpful. We hope to see you again in the future!
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