I have stayed in several Fairmonts in the US and Canada and though I love the lobby here, it is my least favorite thus far. Our room was disabbility designed so we had a big bathroom and a bit more space but our daughter's room was small and felt cramped. Lovely lobby and friendly staff but pricey for our overall satisfaction. Look for a deal!Genuine Hotels.com guest review
"Close to wineries"
Too costly for what you get; they charged for everything, including the fitness room and hot tubGenuine Hotels.com guest review
We stayed here for a wedding. Everything was great.Genuine Hotels.com guest review
"Hotel was great-Front desk at spa was horrible!!"
The hotel was great. The spa was fantastic, however the service at the front desk at the spa was not great. I was charged more than I should have been as I had a 20% discount for spa services that wasn't applied like I was told. I signed my bill for the discounted rate. I realized they didn't give me a copy of my receipt so after my treatment I requested […] one-they charged my card more and physically wrote on the invoice I signed and scratched out the original total and added a new total without my permission. I told the lady at the front desk this was inaccurate and she said you signed it. When I asked to speak to the manager she was never available as this occurred both days I used the spa. I spent a little over $700 for spa services and products (that was with the discounted rate)and was highly annoyed by the lack of professionalism and inaccuracies in charges. The lady at the front desk said this happens all the time and I told her it was unacceptable. Read moreGenuine Hotels.com guest review
"Could be better"
It is a nice old property with good "bones" The spa is nice, the holiday decorations and fireplaces are cozy. Those are the positives The hallways are drab and musty....carpeting needs to be changed out.... Like most older properties the inside areas need to be revived. The rate was a good deal but the hotels policy of charging parking fees is dumb. […] Especially at a rural hotel such as this one. I'd rather pay the higher price and not see the misc. fees. Read moreGenuine Expedia guest review
"Graet all around experience"
Excellent staff, clean, fresh rooms, wonderful dinner and helpful front desk and conciergeGenuine Expedia guest review
The Mission Suite was lovely with the fireplace and patio area. However, the open concept of thebathroom is something we did not like at all. Louvered bathroom door? Romantic? Not.Genuine Hotels.com guest review
"The only place we stay in Sonoma"
Great hotel. The only place we stay in Sonoma. Great service, beautiful without being stuffy, relaxing, great spa.Genuine Expedia guest review
"Always enjoy our stays at a Fairmont Hotel"
Friendly staff & free bottle of wine. Easy to use the Fireplace in our room. Bellhop gave us a bag filled with wood and a paper tag that you light to get the fire started & stayed burning for several hours. They charge for additional bags of wood if needed. Small balcony only had room for 1 chair which was a little unusual but we mostly stayed inside […] anyway. Read moreGenuine Expedia guest review
I wish we could have stayed a week! We had 2 dogs and even they had a wonderful time. The place was beautiful and so relaxing. We upgraded to a small suite as our first room was small. But everything was perfect. The staff was so polite and very helpful. As soon as we left I went online to figure out how to come back soon.I loved the floating pool with […] the music pumped through the water. We travel a lot and this place is just the best. Read moreGenuine Expedia guest review
"Relaxing and comfortable"
Had a standard room vs suite as we had last stay... still very nice. Fireplace is a treat. Love the spa.... will come again.Genuine Hotels.com guest review
"Wonderful place; maid service could be better"
Beautiful grounds surrounding a classic hotel in the wine country. Very relaxing place to stay. Generally the staff were wonderful and attentive. The only reason I rate the staff a '3' is that our room was not made up until after 3:00 PM. When the maid finally did show and I tried to explain what we wanted I found that she did not speak a word of English […] nor did she make any effort to find someone who could translate my requests. When I complained at the desk I was told "Well, we are a smaller property so we cannot get all the rooms done in the morning." I have no idea what that means. Also you have to ask to have the mini-bar refilled which seems odd for a high-end hotel. Read moreGenuine Expedia guest review
"Go for the upgrade."
We upgraded to a recently renovated patio room with a nice double size bathtub. It was great. The fine dining restaurant (Sante) was outstandin!Genuine Hotels.com guest review
"Long weekend get-away!"
This was an amazing and beautiful hotel, particularly for the heavily-discounted price we paid. We got a fireplace king room, which was awesome - they restocked the fire daily, the bathroom and shower was huge, and the bed was excellent to sleep in. The lobby/"living room" is a bit out dated, but still enjoyable for crashing in the afternoon on a couch […] in front of the big fire, and participating in the free wine tasting. The on-site restaurant Sante was amazing, if you're willing to spring for it. Parking is a total nuisance if you don't have a hybrid (we did), as the "self-park" is extremely limited and filled up fast every day before we returned. The neighborhood isn't nearly as touristy/swanky as you can find in Napa, which suited us great - we found lots of cute cafes within 2 miles that served breakfast until 2pm. Overall, we had an extremely relaxing stay at the Sonoma Mission Inn (and went elsewhere to save money on our spa services). Read moreGenuine Hotels.com guest review
"Extra Costs are the only downfall"
The Sonoma Mission Inn and Spa is a wonderful hotel. I did find frustrating the additional costs for everything associated with the hotel: parking, internet, etc. This would cause me to reconsider staying at Fairmont in the future.Genuine Hotels.com guest review
"Great for a quick romantic getaway."
Got the king suite with a fireplace. Very nice and spacious. Great balcony as well.Genuine Expedia guest review
Very beautiful resort - you must try the spa. Ask the front desk to join the Fairmont President Membership (FREE) in order to get waived all additional fees like internet service, spa daily use. Definitely come back and stay longerGenuine Hotels.com guest review
Our stay was exceptional from the moment we drove onto the property! We were given a complimentary room upgrade, a bottle of wine, as well as use of the mineral spa. I couldn't have been more relaxed. The gounds and suite were beautiful and very peaceful. I highly recommend this resort to couples who need a little extra TLC and relaxation. We're already […] planning our next visit to the Fairmont Resort! Read moreGenuine Expedia guest review
Beautiful resort! Would return!!Genuine Hotels.com guest review
"Big disappointment hotel"
We expected a beautiful for the high price. The room was a BIG dissapointment!The beds were very uncomfortable. There was a leaking fire sprinkler. I have stayed at mant Fairmont Hotels and I have always been very happy, but not this hotel.Genuine Expedia guest review
"staying in the hotel"
Doesn't hold up to other for the price- Needs a facelift!Genuine Expedia guest review
"Sonoma Anniversary Trip"
The concierge - Jimmy was wonderful! Best we have ever had and we have stayed in many plush hotels! noise quality was only complaint. Heard people above us... kept us up last night there.Genuine Expedia guest review
"Expensive hotel not worth the money"
Very expensive for quality of room (noise from adjacent room). Also had smokers directly outside the operable windows in our room. Recommend having better designated smoking areas on site to minimize transmission of second-hand smoke to others. Room 115 in Heritage Wing needs new bed mattress!Genuine Expedia guest review
"Not quite what we expected"
The hotel is nice, three stars at best. If you are going thinking it is like a ritzz or four seasons Go somewhere else. The rooms smell old and they are tiny. The staff is nice. The Spa is a joke. the "relaxation" room is a giant hallwall where people enter the spa. it is loud and people everywhere. When it is your turn they just yell out your name. […] Plus the worst massage we ever had. We got the couples massage and my masseuse was bill who had a hearing problem so everything he did was loud. Is was also the fastest massage every, like i was a peice of wood he was sanding, not to mention the "head massage" was a Nuggie! My advice- spend a little more and you would be happier somewhere else. OH ONe more thing- location of hotel in the middle of a bad part of town, have to drive a while to go anywhere Read moreGenuine Hotels.com guest review
"Not worth the price"
I was absolutely appalled at the audacity of this "green" hotel to charge less for hybrid parking. The type if car that I drive is none of their business and I was livid when I was told that the hybrid parking price was to encourage people to buy hybrids!!!! I thought that I lived in America not some socialist country where everyone was told what they […] could earn. People who work hard for their money should not be made to feel that they have to share with those who feel that they are entitled to other people's earnings without having to work! Keep your green, pushy attitude to yourselves. I won't be returning. Read moreGenuine Hotels.com guest review
Best hotel I've ever stayed in. Looking forward to coming back soon. They made me feel like "Pretty Woman" every detail was covered. The staff was amazing and freindly, they made us feel at home and very spoiled. We celebrated our anniversary and they made it a very special treat for us.Genuine Hotels.com guest review
Impressed with the luxury and quality. Loved the pool and spaGenuine Hotels.com guest review
"Every detail perfect"
From my 3:30 am phone call to reserve a second room at the last minute (thank you KC) to the great recommendations from the concierge (thanks Judy) our weekend stay was lovely. The grounds are beautiful. Every encounter with staff is pleasant and accommodating. I would and will return.Genuine Expedia guest review
"Just as expected - a wonderful hotel experience!"
Beautiful hotel and surroundings. I was only there for one night, but had great time. The room was wonderful - elegant and comfortable.Genuine Hotels.com guest review
The Mission suite room was exceptionally nice, the onsite-restaurant Sante was very good, and the grounds were beautiful. The staff and maintenance people were not always friendly and somewhat awkward. The hike was a fun included item, but lots of things were optional extras like internet or in-room mini-bar that could have been included given the high […] rate. I would definitely recommend this for a romatic stay for a couple. Read moreGenuine Hotels.com guest review
"Really nice grounds and rooms are lovely."
Hotel is lovely and service is very good. I wish they had free coffee in the lobby in the AM. $3.45 for a cup of so-so coffee was not impressive. Also, the hotel should serve crackers or some cheese with the wine tasting in the afternoon. Makes it more enjoyable. Location is a problem for walkers. You really need to drive into town.Genuine Hotels.com guest review
The staff is exceptional. The hotel has been updated, though keeps its charm. The problem is some of the rooms aren't very quiet. The Old Mission Inn rooms have paper thin walls and the adjoining doors let sound through as if they were screens.Genuine Expedia guest review
"Amazing spa, great staff"
Came up for a few nights with two other couples and we were not dissapointed in any aspect (as we knew it wasn't super close to downtown). Our bed was amazing and so comfortable, our room had a fire place. We took advantage of the shuttle to down town on Friday when we arrived in town, which was a huge help. The staff here really set them apart - from […] the shuttle driver to the valet to the sweet waitress scoping the lobby for drink and food orders, everyone was nice and helpful, and not at all stuffy. They are really into dogs too, which was nice to see at such a beautiful property. Would love to come back if hotels.com offers such amazing rates in the future! After a day of wine tasting we spent the next day at the bath house relaxing and recouperating after breakfast. A day in heaven! Read moreGenuine Hotels.com guest review
This was my second stay at the hotel. What stands out is the high thread count of the sheets, comfort of the bed, cleanliness, the lobby with the fireplace and the bathroom with a stand alone marble topped table that includes the sink. Everything was high quality yet comfortable. The surrounding area gets only a 4 because nothing is within walking distance. […] It is a short drive to downtown Sonoma which is a great area. Read moreGenuine Hotels.com guest review
We liked it. For us and having a very active day was great. Took advantage of a winter special. The room was overly small, but we didn’t care. We were tired from the days activities. The bed was great, service good. The grounds very nice. The spa look very nice…next time. I would recommend no more than a few c notes at best per night. I was disappointed […] to see no complimentary coffee in the lobby in the mornings, especially being a Fairmont. Over all I give a strong 4 stars. Read moreGenuine Hotels.com guest review
Great Hotel!! The heritage room is great, absolutely not necessary to upgrade to one of the more modern rooms. The pools and spa facilities are amazing!!Genuine Expedia guest review
I had the worst sleeping experience due to the loud heating system. There is no way that a Suite for the price that I paid should have a heating system that you can hear let alone not being able to sleep through.Genuine Hotels.com guest review
"Great romantic spot"
Great place to stay for a romanitic weekend getaway in wine country. I wouldn't bring my kids, but for alone time with the wife it was perfect.Genuine Expedia guest review
"Fairmont Sonoma Mission Inn"
Classic property with welcoming, attentive, and competent staff. The property is convenient to Napa and Sonoma Wine Country. Sante Restaurant in hotel was excellent. The hotel is cloistered but adjacent neighborhood is not terribly inviting.Genuine Hotels.com guest review
"Romantic Wine tasting weekend"
We stayed at one of the Mission Suites at the Fairmont, and I must say, it was the most romantic rooms i have ever stayed in. The ambiance and decor. The fireplace. The Jacuzzi in the bedroom. I plan to go again very soon.Genuine Hotels.com guest review
"Good hotel so-so neighborhood"
Hotel is upscale and a bit old. Service at check in was very pleasant and everything was ready and as expected. Rooms a bit small but comfortable. No elevators so if you are on floor 2 or 3 prepare for stairs. Lobby is small but nice. Restaurant is very good. Bar is small but nice with high prices. Hallway had a musty oder. Hotel has both valet and […] self parking. Had breakfast at Big 3 and it was very good. All in all a nice experience and recommend hotel. Read moreGenuine Expedia guest review
"Not at the Fairmont Level"
My wife and I spent a long weekend a t the Fairmont Sonoma. Initially it was not what we expected but the customer services was very good. SInce we didn't like our room, we requested a new one on a very busy weekend and they did their best to accommodate us in a different one. After the second day they made the change. We had to pay for the upgrade […] but it was worth it since we were with our dog and we needed a room with low traffic. The surrounding neighborhood is not very nice, but you can drive to downtown Sonoma or the wineries. Some rooms looked old but they try to keep the vintage look, the downside is that the walls are not very much sound proof and you can hear the next door guest whispering and some floors are old and noise. Overall the services was good, the hotel was OK, but it didn't feel much like other Fairmont hotels. Read moreGenuine Hotels.com guest review
"The Fairmont Sonoma Mission Inn & Spa"
Nice hotel, recently renovated but small rooms, many complimentary options (if member of their club): Hiking, biking, gym, etc. Did not receive welcome gift or bottle of wine (both were promised in the booking).Genuine Hotels.com guest review
"Fairmont Sonoma Mission Inn"
This is a charming hotel on a beautiful property and this was our second stay. The hotel itself is a nice getaway. It is out of the way, not in a particularly interesting neighborhood, and is several miles from downtown Sonoma, so you tend to stay onsite or drive to where you want to go. But the property itself is spacious and beautiful; the spa is […] amazing, one of the best I've ever been to. The food is also great. The only downside are the interiors, which seem "grandma - ish" rather than mission or any of the other hacienda styles. There is no elevator to the second floor, which makes for a good work-out for people like us who carry our few bags by ourselves! Make no mistake, we would return. Read moreGenuine Hotels.com guest review
Somehow we got upgraded to a Mission Suite and it was great! SMI was very dog friendly and super with our 2 y/o son, who can be a handful!Genuine Hotels.com guest review
"Great Anniversary Get Away"
The staff was great. The Spa was sublime. Attentive but not over-done. Sm room but Lg Bathroom. Super comfortable... Everyone knew exactly what to do and nobody was pretentious. Great Anniversary Get-AwayGenuine Expedia guest review
"Star In Sonoma"
This hotel is beautiful, the staff friendly and helpful. With everything else, came with a price. We're a frugal couple, to pay for parking was a bit much in addition with the cost of a room. If I chose to self park, I shouldn't be charged an addition fee. Our room overlooked the fire pit. BIG MISTAKE! A bunch of boisterous hotel guests got very loud, […] up until 11pm when the pit closes, they then moved inside where their hoots and hollering - no exageration - continued. Things settled down after 1:30 am. Seems like the hotel didn't intervene in their great time. Best breakfast in California at the Big 3! Read moreGenuine Expedia guest review
"Right in the heart of the village"
A lovely hotel with excellent staff.Genuine Hotels.com guest review
"Great hotel in Sonoma but we played in Napa"
Loved the hotel. room was nice with a fireplace. The bathroom was as big enough to throw a part in. We would stay there again.Genuine Expedia guest review
We stayed only 1 night & really didn't take in all that the resort had to offer until the next morning! We wished we had at least another day there. The pools & spa looked fabulous & will definitely plan on this place again!Genuine Expedia guest review
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