"Smoke smell and customer service issues"
At first, the hotel seemed nice. The lobby was clean and fresh and the check in process was fine. However, when we went up to our room on the 2nd floor we noticed a strong smoke smell through the halls. It was very noticeable. We went into our room and realized it was a smoking room, even though our reservation through this site was specified non smoking. […] We tried to call the front desk but the phone in the room didn't work so I took my young daughter down to the desk and asked to be moved as per our reservation. The clerk said that since we booked through a site rather than direct through the hotel that they did not have to honor our request. I told him that my daughter has asthma And that we couldn't stay in a smoky room. So he moved us down the hall to another room but said the hotel was booked the following night and we would have to change rooms to a smoking room for our second night. We were irritated to say the least. We contacted hotels.com and they were able to refund our money so we could go to a different hotel for the second night. The pool was nice and the breakfast was good but paying this much money to stay in a hotel that smells like smoke was not acceptable for our family. Read moreGenuine Hotels.com guest review
"great for going to a wedding"
Stayed here for a wedding. A bit pricy but saved the drive back and forth if we had stayed in amesGenuine Hotels.com guest review
Overall, our stay here was great and I would stay here again. The breakfast was very nice and plentiful. The down side is we were put in a smoking room and it smelled horrible. Also, there wasn't much for sound proofing done when they built this hotel. We could hear the people in the next room and the people above us walking back and forth for hours. […] I wanted to complain but my mom didn't so we just waited until it was all quiet before going to bed. This was pretty late and we had to get up early. I would give this hotel a higher score if it weren't for the sound problems and smelly room. Read moreGenuine Hotels.com guest review
"Great hotel for smokers who prefer no ventilation"
The lobby smelled of cigarette smoke, but then stepping off the elevator onto the 2nd floor was like walking into a smoke bomb. The first 10 rooms are smoking rooms before a traveler ever gets to the non-smoking rooms. Once inside the room, the heating and air conditioning unit did NOT work. We called the front desk about it, but no one ever came. Thank […] goodness the windows opened, but we were kept awake by a huge thunderstorm. The beds were old mattresses, lumpy and soft. We won't return. Read moreGenuine Expedia guest review
We were pleased as always with this hotel. It was neat and clean. The staff was very approachable and helpful. We have stayed in this hotel several times over the last couple of years and have never been disappointed.Genuine Hotels.com guest review
"Nice pool area"
This is a newer hotel and is in great condition. The pool area was very nice. Normally hotels of this size have dreary pool rooms. This one has lots of windows that let in lots of sunshine. The breakfast selection was not terrific but well maintained. We will stay here again when in the area.Genuine Hotels.com guest review
"Reasonble, updated, and clean"
I found this stay similar to staying at a Holiday Inn Express -- modern rooms, convenience including WIFI, and clean/comfortable beds.Genuine Hotels.com guest review
Everything was fine but the people above me must have had like twenty kids cuz that's all I could hear was running around.Genuine Hotels.com guest review
"A nice hotel"
This hotel had clean comfortable rooms, and the staff were all professional and friendly. Very close to the outlet mall and a nice antique mall, as well as several restaurants. We were very happy with our stay.Genuine Hotels.com guest review
Overall quite satisfactoryGenuine Hotels.com guest review
felt it was over priced for the age and quality of the hotel.Genuine Expedia guest review
"Downhill from our last stay here"
The sheets were paper thin they were so worn. Stains on the sheets looked as if they weren't clean. We were late getting out of our room one day, and it was never cleaned. We were disappointed. We had stayed here many times, but we are looking elsewhere for our next visit to the area.Genuine Hotels.com guest review
"Very comfortable, but not so friendly front desk"
We kinda of didnt have a lot of hotels to choose from, we needed something in Ames but every hotel was full. Its only about 15-20 mins from Ames so wasnt too bad. Theres a small mall in walking distance, and right around the corner convinece of food and gas. I was very pleased with the room and the bed was nice. We had two rooms because it only offered […] a king bed, come to find out the room had a couch with a fold out in it, so you may want to call and check about that. I was a little upset when I called before and said we needed our rooms early and they were running late and couldnt let us in the rooms for an hour. The front lady was very rude, but the next morning complelty differant. Overall it was nice we werent there that long but I enjoyed my stay. Read moreGenuine Hotels.com guest review
It was great, our granddaughter enjoyed the pool. Found nothing wrong with the hotel or the staff.Genuine Expedia guest review
"Kids Birthday Gathering"
We had a very good stay. The pool is open long hours so the kids had plenty of time to swim. We were able to have dinner (Subway, McDonalds, Casey's and Pizza Ranch close by) and birthday cake in the breakfast nook in the evening and in the morning there was plenty of kid friendly food for breakfast. We will do this again.Genuine Hotels.com guest review
This was a great place to relax and celebrate a 12 year old's birthday. The pool is open from 6am to 11pm daily!Genuine Hotels.com guest review
"Nice, comfortable stay"
I was PLEASED and SATISFIED, with the service, and it was a COMFORTABLE stay.Genuine Expedia guest review
"Best Motel in Story City!"
08/23/14 Bob W New Albany, Ohio
We (wife, daughter, son-in-law and two grandkids) stayed there for three days while visiting Story City. The staff was absolutely wonderful, they worked hard to find us two connecting rooms. The manager even offered to lend us his child monitor for our two and five year old children! The morning breakfast had waffles, bacon, sausage, and eggs, and they put out chocolate chip cookies in the late afternoon. The beds were extremely comfortable and there is a nice indoor pool. Above all, the property was clean wand well-maintained. Over the years we've stayed in the other two motels in Story City, and the Comfort Inn is far superior to them.
08/08/14 JimVH Appleton
This was a surprisingly nice hotel in the middle of all the fields. Stayed here for work and I have learned you can often tell a good property just looking at the landscaping, this one was clean outside and in! You should stay here
"One Of The Very Best!"
08/05/14 Foodwriter50459 Northwood, Iowa
I recently stayed at the Comfort Inn in Story City, IA with a group of friends who were on a quilt retreat (about 20 of us). Roy Watson, Manager, was one of the most accommodating and helpful people I have ever met at a hotel property. He went above and beyond to get us anything we need to make our retreat comfortable and fun. This included hot baked chocolate chip cookies delivered to the conference room with coffee or cold milk! The rooms are excellent, bedding is top-notch and cleanliness was wonderful. Free internet service is always a plus as is the choice of pillows on each bed. The complimentary breakfast had hot items as well as the usual fruit, yogurt, toast etc. This property does Choice Hotels proud!
"Customer Service Lives!"
07/24/14 ske32 Nashua, Iowa
If you're staying in the Ames/Story City area stop looking for hotels. This is the one! My family of six stayed here for three nights as our 'home-base' for a few days of vacation and had an excellent stay. Without going into each detail, let me just say ALL the amenities were GREAT (bkfst, pool, bed, pillows, shower, etc.)! If that wasn't enough what made this hotel stand out from the rest was the amazing customer service!!! Kind of a lost art these days, but not here. The entire staff was awesome. Amanda in the bkfst area was super-friendly and over three nights I watched the general manager go above and beyond at making people comfortable & happy! One night he bought a gas grill so extended-stay construction workers could grill their own dinner on the patio if they wanted (who else does that?)! The next night I saw him stock a meeting room with pop & chips so a softball team could hang out together (& also not disturb the rest of the hotel ;). He even brought me a chocolate chip cookie while I sat in the pool area watching my kids swim. This hotel is amazing!!! Will definitely stay here again when in the area.
"Staff went above and beyond"
07/13/14 JSW731 Clarksville, Tennessee
We went back for our nephew's high school graduation and we were lucky enough to stay at the Comfort Inn. They went above and beyond making sure everyone and took care of everyone in our party. The rooms were immaculate.
"Typical of Great Iowa Hospitality"
07/13/14 Iris M Hayesville
I drive a pilot car for oversize loads. With large amount of wind farms in Iowa, I am here a lot. With the exception of the Super 8 at this same exit, I have always been impressed with the hotels and their staff in Iowa. This comfort Inn being another great stay. Rooms are clean, modern and have great beds and linens. The staff could not have been nicer and more helpful. My only regret I couldn't stay longer, KEEP UP THE GOOD WORK. You have no idea what it means to someone who has driven for 15 hours and is dead tired, to be quickly checked in and not have issues about a room. I highly recommend this hotel and will stay here again. I have a service dog, so the girl at the desk did her best to find me a room with easy access. It is those little extras that go a very long way
"Nice hotel for overnight stay."
07/11/14 billatlake Lake of Ozarks
Stayed overnight on a family trip to Canada. Room was clean and the bedding was very nice and comfortable. The only problem was that the heater/AC unit was an older model that did not have a digital temperature control. We had to run the AC all night to keep the room cool enough to sleep under the comforter without sweating. The breakfast was average for Comfort Inns. There are not very many restaurants in this area. We tried the Royal which the desk clerk recommended and it was not very good. If you are just looking for a good place to sleep at a good value this hotel is OK.
"Friendly and Inviting!"
06/16/14 crazykfamily Ohio
We were in town for a wedding from 6/13-16th. Every staff member went out of their way to be friendly. Had a nice chat with The manager Roy and the breakfast attendant was beyond helpful sending my daughter with a to go box as we left. Room was clean and had a mini fridge and microwave. Pool and hot tub were a treat and had 2 party rooms within the pool area. There was a "seedy" outlet mall next door but we actually found great deals at VF store. Don't be afraid...check it out! Overall a great experience. You'll love This hotel.
"Probably Not Again"
06/09/14 Mikreyn Willmar, Minnesota
Stayed here for a business trip as I try to stay at places that I am program member. I was not recognized as a Choice Rewards Member which is no big deal but nice. The internet was spotty and seemed to be slow at some times. My biggest complaint with this property however was that this hotel is not completely smoke free and although I was in a smoke free room and there was not a hint of smoke in my room I did have to walk by 7 smoking rooms to get to my room and it reminded me of a casino. The other thing was that when I looked at my bill they nicked me for $1.50 safe charge. I hate that and most of the time they remove it when you complain, I would just rather find another property.
05/13/14 coloradofcn Loveland, Colorado
What a nice stay with comfy beds, quality heating, good breakfast, friendly staff and receiving the rooms you requested! This staff went out of their way to make sure we were well cared for with my 93 year old mother needing a handicapped room and connecting with ours. I would not hesitate to stay here again or to recommend it. EVERY staff member we encountered asked if there was anything they could do for us. Thank you for being so attentive.
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