"Great hotel but don't rely on them for tour plans"
The hotel is very well situated with excellent views. We reserved a room for 3 people but found it was only set up for two when we arrived. We had to request the extra bed, bedding, towels, etc and had to wait until the next morning before all items were provided. We also found that the hotel works with only one local tour company. We used them the […] first day and found their services below standard. The hotel would not provide us with names of alternate companies for our remaining days. Read moreGenuine Expedia guest review
"Exceeded Expectations on Quality of Hotel"
excellentGenuine Hotels.com guest review
Beautiful. Elegant. Well located. Excellent view. I recomend it 100%. Very cheap for what You got.Genuine Expedia guest review
"Not what I was expecting!"
Not what I was expecting from a Hotel in Hong Kong, the only good part was the bus that takes every 30 minutes to the Peninsula!Genuine Expedia guest review
Customer service just fine. Everything is by the rule. I won't stay there anymoreGenuine Expedia guest review
"Week End at the Harbour Grand Kowloon"
This is a very clean and modern hotel. In general the staff was very helpful. I staid on the Club floor and one of the receptionists was very condisending towards us when askinbf for simple directions. Hotel is located some distance from the main areas of Hong Kong and Kowloon. You must take either a taxi or shuttle bus to get to the main areas.Genuine Hotels.com guest review
"Family Hotel and more"
The views and services were perfect, but the extra bed was not very comfortable. The space and the amenities were good. Nice gym, nice swimming pool and very good breakfast.Genuine Expedia guest review
"Harbor Grand in Kowloon - Excellent view"
Hotel lobby is impressive, with full window curtain wall facing the Victoria Harbor. Building is new and very cleanly executed. Hotel is 5 minutes walk from one of the best eatery center at Wong Puo. Hotel rooms are clean, and some have a great view of the harbor. Decoration and finishing are good but not quite top notch.Genuine Hotels.com guest review
"Peaceful refuge on the water"
We spent 3 nights at this hotel and enjoyed it very much. A strong plus for us was its location on the harborfront, i.e. a peaceful refuge away from the busy shopping district along Nathan Road and elsewhere in Kowloon. The hotel provides a shuttle to the shopping district every 30 minutes which facilitates getting around. It is a "destination" hotel […] for wedding parties which only adds to its alure. We would note that one downside for us were the dinners we had at the Hoi Yat Heen and Harbour Grill restaurants in the hotel. Both were very expensive, but did not measure up in flavor to dinners we have had elsewhere. We would not go back to those two restaurants. In contrast, the Promenade was great for breakfast. Throughout the hotel and in the restaurants, staff were always helpful and pleasant. In all it was a great experience and place to stay. Read moreGenuine Expedia guest review
Overall, not an unpleasant stay. The Club level room I stayed in was a bit disappointing, however--small, with few amenities beyond the normal. The Club Lounge was not worth visiting. Dismal atmosphere. The rooftop pool and vista worth a visit though didn't get to use it as it was wintertime. A bit too distant from the main areas in Kowloon, though […] taxis were generally not difficult to catch. Read moreGenuine Expedia guest review
"A Grand Stay indeed!"
Loved our stay. Friendly and efficient staff. The WOW factor though was the wonderful harbourview view from our room. The swimming pool on the 21st floor also offers wonderful panoramic views of Hong Kong Island as well as a great place to swim and sunbathe.Genuine Hotels.com guest review
"Comfortable & luxurious"
Went for the upgraded harbour view room with breakfast. Got a great deal, 3 nights for price of 2 so really delighted. Also included VIP checking in & out, free after noon tea and soft drinks other times of day in VIP lounge. Free wifi appreciated.Genuine Hotels.com guest review
The overall impression is good, but the service to visitors of guests in the Club Lounge can be improved.Genuine Hotels.com guest review
Response by Harbour Grand Kowloon Dear David, Thank you for your valuable comments on our services. We will certainly review our services at the Club Lounge and hope to exceed your expectation in your next visit. Please do not hesitate to bring to our attention and we shall do our very best to ensure you have a pleasant stay with us in the future. Again, thank you and hope to seeing you soon.
"Great hotel, ok location"
The hotel is very nice and in very good condition, rooms are very quiet, the harbor views are good (doesnt look at the "famous" bit of victoria harbor but nice anyway), location is ok. 45min -1 hr walking, 10 minutes in a taxi or 10-15 in the hotel bus which runs every 30 minutes to star ferry terminal. The dinner buffet is a tat expensive but very […] nice Read moreGenuine Hotels.com guest review
"perfect as all ways"
This was our 3rd stay at the harbour grand and was perfect as always.this time we stayed on the 19th floor with comp breakfast afternoon tea and evening drinks what more can i say.Genuine Hotels.com guest review
Response by Harbour Grand Kowloon Dear A reilly, Thank you so much for your continuous support to our hotel and trusted you've had a pleasant stay as always. It is always a great pleasure to have you staying with us every time you are in town. On behalf of the hotel, we thank you once again and certainly hope to seeing you in your next visit!
"Great Place to Stay"
We chose a harbour view room with harbour club facilities. The view from our room was breath taking. The room was very comfortable and clean and extremely quiet. Staff are gentle, courteous and offer a high level of service. The habour club we used every day. Breakfast, afternoon tea, light snack and pre dinner drinks. Well worth the extra to use this […] facility. The bus transport which left on each 1/2 hr to Tsim Sha Tsui and return to the hotel we took advantage of every day. With the use of the bus, the hotel location was not an inconvenience, infact it's location was beautiful being right on the harbour front. On entrance to the hotel lobby you are met with the glorious view. The hotel came highly recommended to us - so we chose to stay and so now, we also highly recommend the hotel. Read moreGenuine Hotels.com guest review
Response by Harbour Grand Kowloon Dear guest, Thank you so much for your excellent review and recommendation to our visitors. I hope you've had as much joy shopping and travelling around the city too! It is a pleasure, knowing that you've been taken care of during your stay with us and enjoyed your journey in all aspect. Again, on behalf of all of our staff, we appreciate your support and look forward to seeing you soon.
"Good location but service needs improving"
Good quality hotel in a convenient location, spacious rooms and excellent facilities. Staff, however, were not very friendly or welcoming and their level of English poor, particularly in the restaurant. The dinner buffet was disappointing and very expensive.Genuine Hotels.com guest review
"Great Hotel stayed 3 times in last few years"
Will always stay at this hotel. Book the Harbour view and you will feel like you are on a very nice boat. Great great views. Service was great and easy to get a cab anywhere close to shops if you prefer to walk.Genuine Expedia guest review
"Staff very helpful and hotel meets a 5 star rating"
From the check and all services provided it was a good experience. Hotel away from main part of town however free bus service very reliable and easy to get arround HK and Kowloon. Hotel in a great position right on the habour front. Shoping arround the area was very good with large department store and outlets in the Whampoa Garden district. Would recomend […] people have a look arround here before shoping in well known shoping markets. We found it realy good value and quality. Food is also very good and cheap. Read moreGenuine Expedia guest review
Had a great time there lots to see and do great location good service and every thing else to make your stay a memorable one . we will returnGenuine Hotels.com guest review
"Nice hotel and have water view."
Nice hotel, room is comfortable, staffs are nice, but the swimming pool is too small.Genuine Expedia guest review
"Nice staff, Very clean, Overall great"
We use the hotel as a family vacation. Didn't have any problems what so ever. Pleasant stay and very happy. We had our 15mth old baby and they did every thing they could for her. The pool is very nice with uninterrupted views of the water/harbour. It was just far enough away for the hustle of the town centre and the courtesy bus runs to and from town […] every 30 minutes making it very easy to get to. Or you can catch a cab which is only $40hk ($5aus) max Read moreGenuine Expedia guest review
After an arduous flight from Europe and looking forward to a good rest before another long-haul flight back home it was a delight to find that we had been upgraded to a 'superior' room (Presidential Suite - no less!) We felt like royalty and we were treated like royalty by the staff of this beautiful hotel. Would recommend it to anyone in a heartbeat. […] SUPERB. Read moreGenuine Expedia guest review
We have now stayed the Harbour Grand Kowloon three times. This latest experience was amazing. We were lucky enough to be upgraded to a suite. It was pure luxury. Our suite was large, very clean and comfortable. The suite had a magnificent view of Hong Kong harbour which added to the feeling of pure indulgence. The stall were very friendly - service […] with a smile at all times!! Read moreGenuine Hotels.com guest review
"Lovely hotel overlooking the Harbour"
We stayed for 7 nights at this lovely hotel overlooking the Harbour with great views and could not fault it. The staff were excellent taking care of our every need. Our check-in was efficient and courteous (we were very tired after a long flight) and the bonus of having interconnecting rooms for our teenage daughters was very much appreciated. From […] the doormen who were always welcoming with a smile to our lovely lady who took care of our room each day, we couldn't ask for more. Yes the hotel is a little bit out of the way, but that is really nice after a busy day of sight seeing and the hustle bustle of things. It is only a short taxi ride to Hung Hom MTR and from there you could go anywhere incredibly cheaply. Great pool with beautiful views of the Harbour. Would we return again, absolutely! Read moreGenuine Expedia guest review
"It was very good"
It was very good because I went away for business and they made my stay easy and relaxing when I was at hotel. Arranging taxi's etc for me.Genuine Expedia guest review
Away from all the hustle and bustle of the city looking out over the harbour. The hotel shuttle bus provides a great service in and out of the centre of Hong Kong. Great pool, staff go out of their way to help with anything you need. Would definitely recommend paying for the upgrade to the harbour club lounge.Genuine Expedia guest review
We stayed here for a few nights at the end of our holiday. We previously stayed more central earlier in our stay in Kowloon and this hotel was far superior. Hotel - very large and very busy. Lovely setting with a large business like feel about it. Right on the harbour front and about 25 mins walk to the star ferry. They offer a free bus however it […] was usually full 10 mins prior to deleting everytime we wanted to use it so we mainly walked or took a taxi. The food was excellent if a little high on price. The pool offers a great view over the harbour however it's a shame that it shuts early at 8pm as it's cool swimming with the backdrop of the harbour. Room - very large for Hong Kong, clean and very comfortable however did stink of smoke (was supposed to be a non smoking room). A large shower and we had a harbour view which was brilliant to wake up to each day. Location - as mentioned, you can get to the main tourist areas by walking however it is a tough walk in the heat however the taxi is cheap enough. The immediate area is good with a few restaurants and shops very close. It is close to Hung Hom underground however it's a tricky walk. The free airport bus (k1) from kowloon train station stops in the lobby which is great. Generally a solid option for Hong Kong. Seemed to attract a lot of Chinese visitors and business travellers mainly. It felt very busy but staff were good at making you confortable. Read moreGenuine Hotels.com guest review
"Exceeded expectations in almost every respect"
We were hesitant about staying in a hotel in the east of Kowloon but were encouraged by the good reviews. This is a grand hotel and deserves it's stars. When we left the hotel we were told by the taxi driver that the officials from China stay at the hotel when visiting HK which indicates how good it is. Note the free WiFi only applies to 2 devices, […] but it is fairly fast and reliable. We took advice from previous reviewers and got a taxi from the airport - a 45 min ride. The taxis are cheap well regulated and efficiently controlled at the airport. You are given a small card by the taxi controllers advising you to ask the taxi driver for a printed receipt - which presumably ensures the fare is correct. The shuttle bus from the hotel to the centre of Kowloon runs like clockwork every half hour and leaves you a short walk from the ferry to Hong Kong island. We got a Big Bus Deluxe Tour which was valid for 48h and included a train ride up to Victoria summit, rides on 3 open top bus routes around HK and Kowloon, a trip on a Sampan and a ferry boat tour of Hong Kong harbour - well worth the money. Some have commented that the hotel staff were unhelpful - we found quite the opposite and were impressed by their attention to detail and patience with our requests. Perhaps those complaining don't understand the Chinese character. They are polite and direct and to us this was more welcome than the false joviality we have found in some US hotels Read moreGenuine Expedia guest review
"Great hotel in Kowloon"
Excellent hotel (recommended by daughter in law ) we stayed 4 nights at the end of a 5 week round world trip and could not fault the hotel . Staff very helpful and friendly, appreciated doors being opened for us as we came inside out of humidity. Good options for eating, seafood buffet wonderful,busy lobby but plenty of room. Shuttle bus great for getting […] into downtown or Houston centre area .Could have paid extra for harbour view ,maybe next time ! Read moreGenuine Expedia guest review
"Good location on the water and free bus service."
Staff friendly and helpful. Not much nearby so you have to catch bus into the main area which worked out reasonably well.Genuine Expedia guest review
Had a great time service and staff excellentGenuine Hotels.com guest review
It's very hard to fault this hotel. Our club class room was spacious and extremely comfortable. The harbour view from our bedroom was wonderful. My only disappointment would be that the club lounge does not benefit from this view. The hotel is a little remote from the action in Kowloon but the shuttle buses are regular making getting around pretty […] simple. Read moreGenuine Expedia guest review
The break, which was for several nights before continuing the journey, was a great way to get over jet-lag, relax totally, enjoy the views and experience the local culture. The service was excellent, and the staff were professional, polite, helpful, yet warm. The downside was the limited availability of spa treatments at the time.Genuine Hotels.com guest review
"Excellent hotel but not for first timers to HK"
First things first - this is a magnificent hotel, excellent quality, friendly and helpful staff and a stunning location on the Harbour Front at Hung Hom. Room comfort brilliant and overall the hotel is very luxurious. However I would sound a note of caution to first time travellers to HK who are thinking of booking this hotel. It is not near any of […] the major tourist attractions and travellers rely on taxis (fine if you can afford them), the Hotel Shuttle Bus (which is excellent and efficient but which takes around 15 minutes to get to Hankow Road at Tsim Sha Tsui) and local buses (which may be too 'ambitious' for some travellers as other than the number and the destination on the front, nothing is in English and knowing where to get on and get off is tricky). This was our 5th trip to HK and we felt comfortable using the local buses and didn't feel 'out on a limb'; however we may have felt differently had it been our first or second trip. However it is in the modern Whampoa District and there are lots of shops and restaurants within walking distance to suit everybody, including the Ship which has been turned into a Shopping Mall. But you must think about it's position in relation to the major tourist attractions; getting to The Victoria Peak/Stanley Market or anything on Hong Kong Island would be quite time consuming and need planning ahead, as would other attractions like the Temple Street Market/Night Market/Star Ferry. Read moreGenuine Expedia guest review
"Great hotel close to everything."
Loved the fact you could walk around the area, catch the shuttle bus into the main areas, watch the harbour view, it was all excellent value.Genuine Expedia guest review
Great hotel with elegent foyer and great staff. Shuttle bus to city very efficient. Great value. Construction work around at the moment but that is Hong Kong!Genuine Expedia guest review
"Great hotel with great views"
We had a fantastic experience at Grand Harbour Kowloon and the staff were very helpful. The shuttle bus into the city centre was really helpful and always ran on time!Genuine Expedia guest review
"We had 6x nights here at the Kowloon Harbour Grand"
Hotel appearance and reception area is very nice. Staff were friendly. We were very disappointed with the room size for a [5* hotel]. First room had 2x single beds pushed together, we then had to re pack to move to another room, but this room had a shower over the bath rather than a seperate shower. Room 3 had the the double bed [as requested] and a […] seperate bath, but room size was more 3*. Location was actually quite nice. Wampoa had plenty of alternative cafe/restaurants/shops. Shuttle bus service was good and view of harbour was nice although it was of the harbour entrance. Read moreGenuine Expedia guest review
A great place to stay, maybe a little bit out of the action, but the shuttle service works well. The pool is great,with beaut views of the city. It seems like a business hotel, as we were invited to a free breakfast with the manager so we could discuss their corporate program and our needs. As we were just on holidays we passed it up! A downside for […] us was the cost of hotel food. We thought it was expensive, so we didn't eat there. I'm sure the quality was good and probably ok if you have a corporate expense account! Read moreGenuine Expedia guest review
"Very nice hotel"
People were lovely and service was good. There wasn't much variety of food for breakfast which was a bit dissapointing.Genuine Expedia guest review
On arrival we were supposed to have a non smoking club executive room on a non smoking floor,but on exiting the lift we could smell smoke, and going into the room again smelt of stale smoke.We complained straight away and we told sorry but they would give us another room,however we would have to wait about an hour as it was just being cleaned,and we […] could have a temporary room or wait in the club room and have a coffee etc,we chose to wait and after an hour or so were given another room which the receptionist said I guarantee it has been cleaned! On entering after a short while we could again smell smoke,and there was no bath robes which we asked to be sent to the room. After 2 hours the smell was so noticeable,and the robes had not turned up. We went and complained to the duty manager,who apoligised profusely,and then offerred us a suite with full harbour view for our 2 night stay at no cost to us.Yes we took it,and it was great for the rest of our stay,BUTwhen you pay good money for accommodation in non smoking rooms on non smoking floors,you expect that is what you should get! This was a highly dissappointing start to our stay here! Read moreGenuine Expedia guest review
Awesome hotel with great staff and beautiful location.Genuine Expedia guest review
"Nice Hotel but excessive internet charges"
I booked a harbour view room and stayed for 4 nites. The room is very clean but the view is average. What really annoyed me is that the free internet is only applied to 2 devices and you will need to pay 130 HK per day if you have more than 2. Moreover, you need to log in everyday to the hotel website with your room no. and date of birth to gain access […] which is rather inconvenient. yr room no and in order to Read moreGenuine Expedia guest review
On entry sardar Ji was very nice person .. I forgot his name , I suppose paramjeet. Rest no issues. Beautiful view. Nice rooms. Good jogging track and swimming pool.Genuine Hotels.com guest review
"Sleep but not eat"
By any standard this is a wonderful hotel but just because you can afford to sleep there doesn't mean you can afford to eat there. A cappuccino in the cafe is HKD$70.... This is Kowloon not St Marks Square Venice! Luckily there are cafés within easy walking distance.Genuine Hotels.com guest review
"NICE HOTEL WITH EVERYTHING CLOSED BY"
HOTEL SITUATED AT SEASIDE, BUT CLOSED TO RESIDENTIAL AREA. EVERYTHING IS NEAR BY, BUT THERE IS REASONABLE DISTANT TO KEEP A GOOD PRIVACY STILL, HAVE A GREAT BANQUET HALL AND MARBLE STAIRS FOR ACTIVITIES, STAFFS KNOW WHO TO PICK AND OFFER THEIR SERVICE.Genuine Expedia guest review
"Great Hotel, good location"
We stayed five nights in late April 2014, had 2 Oceanview rooms well worth it. Service was first class, rooms excellent and a fair price for Hong Kong. Very good size rooms, very clean and the staff were terrific nothing was a problem. Easy area to get around to the city, courtesy bus, taxi's always waiting and a good area for dining and shopping particularly […] for take away drinks very cheap in huge Shopping centre just up the road. Great Hotel in a great location. Read moreGenuine Hotels.com guest review
"Nice and clean"
Very satisfiedGenuine Hotels.com guest review
"Nice and clean"
Very satisfiedGenuine Hotels.com guest review
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