"Great hotel-- except"
When my husband and I walked through the lobby every member of the staff would say " good morning sir" to my husband, and ignore me. i found this very rude.Genuine Hotels.com guest review
"A true 5 star hotel"
This hotel is top notch, and the service is superb. Only complaint is that their restaurant prices were ridiculously high when we were there 12/23, and 12/24.Genuine Expedia guest review
"Beautiful hotel with good customer service"
The hotel is beautiful, I will love to stay again.Genuine Expedia guest review
"great hotel for Kowloon"
this was an Expedia crap-shoot- it was a 'get 40% off of a 4-star hotel' option on the web-site. The catch is you don't know what the hotel is going to be. I was pleasantly surprised when I got tot he Grand Harbour Kowloon. Really nice place.Genuine Expedia guest review
This hotel always has a merry atmosphere in it, as we see there're weddings taking place every day during our 8-night stay. However, considering how much we'd paid for, we should have received free wifi in it. Food is too high-priced, but you can walk down the street (less than 5 minutes) for less than HKD 30 for a full breakfast.Genuine Expedia guest review
One of the more affordable hotels in HK but with incredible views and convenience to everything Hong Kong. Would highly recommend!Genuine Expedia guest review
"Go to the top of mountain for the view"
The hotel was excellent. The staff and service was great. Being part of the Grand Kowloon club was well worth it. Enjoyed all the amenities. The hotel location was not ideal- a little too far from the action, requiring use of the shuttle bus. And the bus was filled on a couple of occasions, making us wait for the next one. The outdoor restaurant was […] not extraordinary and a bit pricey. Read moreGenuine Hotels.com guest review
"Not worth the price"
It used to be great, four season's type of room, now is sad, the room are small as usual in Hong Kong, but the room looks not clean and cheap, not as before. The restaurant (Promenade) use to be great specially on sunday brunch, now is poor and cheap. Even the doormen, they look so much cheaper now, it is sad to see prices has gone up so bad and service […] went down rock bottom. Read moreGenuine Expedia guest review
Rooms and overall hotel was outdated but clean. Morning buffet was great and priced ok. Beautiful view of harbor from the dinning room. Pool area did not have enough pool chairs. Very outdated but great view of the harbor. Staff was friendly.Genuine Hotels.com guest review
"Great hotel but don't rely on them for tour plans"
The hotel is very well situated with excellent views. We reserved a room for 3 people but found it was only set up for two when we arrived. We had to request the extra bed, bedding, towels, etc and had to wait until the next morning before all items were provided. We also found that the hotel works with only one local tour company. We used them the […] first day and found their services below standard. The hotel would not provide us with names of alternate companies for our remaining days. Read moreGenuine Expedia guest review
"Exceeded Expectations on Quality of Hotel"
excellentGenuine Hotels.com guest review
Beautiful. Elegant. Well located. Excellent view. I recomend it 100%. Very cheap for what You got.Genuine Expedia guest review
"Not what I was expecting!"
Not what I was expecting from a Hotel in Hong Kong, the only good part was the bus that takes every 30 minutes to the Peninsula!Genuine Expedia guest review
Customer service just fine. Everything is by the rule. I won't stay there anymoreGenuine Expedia guest review
"Week End at the Harbour Grand Kowloon"
This is a very clean and modern hotel. In general the staff was very helpful. I staid on the Club floor and one of the receptionists was very condisending towards us when askinbf for simple directions. Hotel is located some distance from the main areas of Hong Kong and Kowloon. You must take either a taxi or shuttle bus to get to the main areas.Genuine Hotels.com guest review
"Family Hotel and more"
The views and services were perfect, but the extra bed was not very comfortable. The space and the amenities were good. Nice gym, nice swimming pool and very good breakfast.Genuine Expedia guest review
Excellent Service by staff, a little way out from town so complimentary courtesy bus provided though this could be oversubscribed at peak times so arrive early.Genuine Hotels.com guest review
Adequate if you do not mind being outside the main tourist areas of kowloon or hong kong. the hotel shuttle this time was not as effective. but taxi into tst is only about $3-4 US.Genuine Hotels.com guest review
"Look for other Options"
This is a Hotel that you need to make sure of what you want from your stay in HK. Its location if you are on a shopping trip is not that great. You have to rely on the a shuttle bus to get you to major Shopping centers or MRT services.although the hotels service is good it adds a lot of time to your day . For Business the hotel location is OK. The rooms […] for a supposed 5 star are lacking and dated , mine had significant mold growing in the shower !!!!. However the shower pressure was excellent. The bed in the room was not that great but passable .Health Spa was again lacking , they could do so much more with the facility ( as in range of services) massages are done in a converted Hotel Room ???? If you are determined on staying at this Hotel strongly recommend paying extra for the Club levels. The most redeeming factor for this Hotel , the staff are very good, friendly and only too happy to help Read moreGenuine Hotels.com guest review
"Great location and great hotel"
Fabulous stay in the Club level with great views over the harbour from the room and even more special views from the rooftop pool. Complimentary food an wine every evening in the Club lounge and great place to meet and chat with fellow travellers. The only picky points I'd make were the design of the bathroom could be better as well as the condition […] - bit tired. And there was smoking allowed on our level which was unpleasant in the hallways. Read moreGenuine Hotels.com guest review
"Family of five gives high fives here!!!"
Great stay Would do it again and recommend to others We were a family of five in two adjoining room and the exec lounge for for breakfast and cocktails were greatGenuine Hotels.com guest review
"Just stay here!"
This is a fantastic hotel, with excellent service. From the time we alighted from the courtesy bus, we were met with helpful, friendly and very efficient service. In fact, we were blown away with the service from everyone who works in this hotel. Best I have experienced in a long time. The views from our room were spectacular, and the rooftop pool […] is a great plus. No hesitation in recommending this hotel to anyone. One travel tip - get the Metro from the airport to Kowloon station, then get the K1 bus (courtesy service) to the hotel and then use taxis to get around. This is better and cheaper than getting an Octopus card as the hotel is not that close to a station. Only one slight gripe - the buffet dinner is quite pricey in relation to eating out elsewhere in Hong Kong, but that is probably to be expected, and the service, choice of food and the ambiance make up for it. Breakfast buffet was excellent. Read moreGenuine Hotels.com guest review
The room is quite small. Overall it was a nice place to celebrate countdownGenuine Hotels.com guest review
Top qualityGenuine Hotels.com guest review
"A Grand Stay indeed!"
Loved our stay. Friendly and efficient staff. The WOW factor though was the wonderful harbourview view from our room. The swimming pool on the 21st floor also offers wonderful panoramic views of Hong Kong Island as well as a great place to swim and sunbathe.Genuine Hotels.com guest review
Response by Harbour Grand Kowloon Dear Ms. Amrita, Thank you for your wonderful review! We hope you've had a great journey in Hong Kong with the harbourview here. It is our pleasure to have you staying with us and we look forward to seeing you next time!
"Fantastic setting beside the harbour"
This hotel really treats their guests as first priority. The staff were all very pleasant and helpful and made us very welcome. We arrived at 9am and check-in is listed as 2pm but the hotel staff were able to have a room ready for us by 11.30am. It was on a non-smoking floor as requested, but there had obviously been a smoker in the room and we were […] immediately given another room, an upgrade, with larger room and harbour view. Loved the room but we couldn't adjust the air-conditioning. We reported it next day and it was attended to immediately but still a problem the next night. We were asked if we would like to change rooms and were offered another lovely room which we accepted. Read moreGenuine Expedia guest review
Response by Harbour Grand Kowloon Dear Fabi, Thank you for staying with us and your valuable comments. We always seek to provide a flawless and memorable stay to our every guest. We hope it didn't cause you much inconvenient on the room changes. We have noted your preference from this visit and shall ensure the room for your next visit will be well arranged. Hope to seeing you soon!
"First time to Hong kong"
Not too much in the near neighbourhood but nice walk along the promenade. Upgraded to Club and worth it.Genuine Expedia guest review
Response by Harbour Grand Kowloon Dear guest, Thank you for staying with us. Hope you've enjoyed the environment and the breezing promenade outside the hotel. Perhaps we can suggest some local restaurants to you around the hotel on your next visit to further enhance your staying experience!
This hotel is in a great location for the view of Hong Kong Island. Food and service just great. Courtesy bus and concierge the best ever.Genuine Expedia guest review
Response by Harbour Grand Kowloon Dear guest, Thank you for your lovely review. Great to learn you've enjoyed in all these aspect and look forward to seeing you next time!
"Lovely hotel - plus free shuttle bus"
Had a Harbour Club room - if you time things right it really helps make your money go further. Breakfast, afternoon tea and then early evening drinks (wine by the bottle is expensive in Hong Kong) together with tea/coffee and soft drinks throughout the day and free wifi - well worth the extra paid. Breakfasted once downstairs in the main breakfast restaurant […] and, although a little more choice of breakfast items, preferred the 19th floor Harbour Club. Read moreGenuine Expedia guest review
Response by Harbour Grand Kowloon Dear guest, Thank you for your review and highlighting the value of the Harbour Club. Hope you've enjoyed our Harbour Club services and look forward to seeing you soon!
"Comfortable & luxurious"
Went for the upgraded harbour view room with breakfast. Got a great deal, 3 nights for price of 2 so really delighted. Also included VIP checking in & out, free after noon tea and soft drinks other times of day in VIP lounge. Free wifi appreciated.Genuine Hotels.com guest review
"A good quality hotel in a quieter area of the city"
Great views of the harbour if you take a harbour view room.You need the hotel mini bus to get to the centre of the city as it is a half hour walk away otherwise. The area around the hotel is ok but not blessed with any really good restaurants. Hotel staff very friendly and helpful. Good in house restaurants and a good fitness centre.Genuine Expedia guest review
Been going to hongkong for the last 5 years 1st time stayed here the experience was greatGenuine Expedia guest review
"Room with a view."
I have to say. They say that Hong Kong have very tight hotel rooms. This hotel stands out all on its own. The room was 1000 sq ft. Wow. The rooftop pool was amazing. The gym the restaurant. I could live in this hotel. And its a short cab ride to the central square. You will not be disappointed.Genuine Expedia guest review
Response by Harbour Grand Kowloon Dear K, Thank you very much for your wonderful review and recommendation. Yes, Harbour Grand Kowloon has been well-known for the room size versus most same grading hotels in town. I believed the room you've experienced was one of the higher category suite. Trusted you've enjoyed as much as our rooftop swimming pool, gym and restaurants. We look forward to seeing you again soon!
The overall impression is good, but the service to visitors of guests in the Club Lounge can be improved.Genuine Hotels.com guest review
Response by Harbour Grand Kowloon Dear David, Thank you for your valuable comments on our services. We will certainly review our services at the Club Lounge and hope to exceed your expectation in your next visit. Please do not hesitate to bring to our attention and we shall do our very best to ensure you have a pleasant stay with us in the future. Again, thank you and hope to seeing you soon.
"Best hotel of our trip"
This hotel is well worth the money! We booked for a harbour view room and so glad we did as the view was amazing. Staff were so friendly and attentive, the pool was amazing and we had the best time here! If we go back to Hong Kong we will definatley stay here again. This hotel was the last on a list of about 7 we stayed at on our trip to Europe (this […] was our stop over on way home) and I can easily say it was the most enjoyable, cleanest, best facilities and service. Book here you will not regret it! Read moreGenuine Expedia guest review
Response by Harbour Grand Kowloon Dear Libby, Thank you very much for your wonderful and lovely review. Indeed, the harbour view room is THE most popular room type here at the hotel. It has undoubtedly one of the best angles overseeing the famous Victoria Harbour of Hong Kong. We hope you've had an amazing journey, not just at the hotel, but also at other destinations! Once again, it is our pleasure to have you staying with us and look forward to welcoming you in the nearest future.
"Lovely hotel with wonderful views."
A beautiful scent greets one on entry to hotel lobby. Wonderful rooms, clean, great views, awesome breakfast, nice setting.Genuine Expedia guest review
Response by Harbour Grand Kowloon Dear Natalie, Thank you for your wonderful review. We are glad to have you staying with us and hope you've had a pleasant journey to Hong Kong. We very much look forward to seeing you again.
"Great hotel, ok location"
The hotel is very nice and in very good condition, rooms are very quiet, the harbor views are good (doesnt look at the "famous" bit of victoria harbor but nice anyway), location is ok. 45min -1 hr walking, 10 minutes in a taxi or 10-15 in the hotel bus which runs every 30 minutes to star ferry terminal. The dinner buffet is a tat expensive but very […] nice Read moreGenuine Hotels.com guest review
"perfect as all ways"
This was our 3rd stay at the harbour grand and was perfect as always.this time we stayed on the 19th floor with comp breakfast afternoon tea and evening drinks what more can i say.Genuine Hotels.com guest review
Response by Harbour Grand Kowloon Dear A reilly, Thank you so much for your continuous support to our hotel and trusted you've had a pleasant stay as always. It is always a great pleasure to have you staying with us every time you are in town. On behalf of the hotel, we thank you once again and certainly hope to seeing you in your next visit!
"Great Place to Stay"
We chose a harbour view room with harbour club facilities. The view from our room was breath taking. The room was very comfortable and clean and extremely quiet. Staff are gentle, courteous and offer a high level of service. The habour club we used every day. Breakfast, afternoon tea, light snack and pre dinner drinks. Well worth the extra to use this […] facility. The bus transport which left on each 1/2 hr to Tsim Sha Tsui and return to the hotel we took advantage of every day. With the use of the bus, the hotel location was not an inconvenience, infact it's location was beautiful being right on the harbour front. On entrance to the hotel lobby you are met with the glorious view. The hotel came highly recommended to us - so we chose to stay and so now, we also highly recommend the hotel. Read moreGenuine Hotels.com guest review
Response by Harbour Grand Kowloon Dear guest, Thank you so much for your excellent review and recommendation to our visitors. I hope you've had as much joy shopping and travelling around the city too! It is a pleasure, knowing that you've been taken care of during your stay with us and enjoyed your journey in all aspect. Again, on behalf of all of our staff, we appreciate your support and look forward to seeing you soon.
"Enormous hotel, reasonable location, does the job"
This hotel is enormous and is buzzing with people all the time. It's a nice place with a rooftop pool which has fantastic views. The rooms are nice, comfortable and clean and the staff are efficient and helpful. Nothing bad to report from our entire stay, though it wasn't particularly inspirational and I'd probably try somewhere different next time […] . Read moreGenuine Expedia guest review
"By the sea yet away from the crowds"
lovely large room, amazing smorgasboard at night. Great being picked up from Airport Express train at Kowloon Station by free hotels shuttle bus.Genuine Expedia guest review
Response by Harbour Grand Kowloon Dear fabi, Thank you for your valuable review. Great to learn you've had a comfortable stay and enjoy the buffet dinner at the hotel. It's also good to know you've found it convenient to get to our hotel with the free shuttle bus provided by the Airport Express Line. Again, thank you and we look forward to seeing you in the nearest future.
"Good location but service needs improving"
Good quality hotel in a convenient location, spacious rooms and excellent facilities. Staff, however, were not very friendly or welcoming and their level of English poor, particularly in the restaurant. The dinner buffet was disappointing and very expensive.Genuine Hotels.com guest review
"Excellent hotel, walking distance everywhere"
Upgraded to junior suite on arrival , quietly on the corner of Kowloon , You can sit at the waterfront cafe and watch the boats and the joggers go by, go for a rooftop swim or hustle your way to Bathan road . Perfect location, great staffGenuine Expedia guest review
Response by Harbour Grand Kowloon Dear uk, Thank you for your 5-star review. We are glad to learn you've had a pleasant stay and enjoyed the atmosphere at the Waterfront Bar & Terrace and our rooftop swimming pool. Once again, thank you so much for your support and we look forward to seeing you in the hotel soon.
"Great hotel by the waterfront"
We thoroughly enjoyed our time at the hotel. The hotel bus to the centre of Kowloon and MTR (every 30 mins) was very useful and only took about 5 mins. The hotel pool was lovely and a great view! Although the pool changing rooms weren't that clean when we used them on our last day. The rooms were serviced to a very high standard twice a day and the […] staff were really friendly. Read moreGenuine Expedia guest review
"Great Hotel stayed 3 times in last few years"
Will always stay at this hotel. Book the Harbour view and you will feel like you are on a very nice boat. Great great views. Service was great and easy to get a cab anywhere close to shops if you prefer to walk.Genuine Expedia guest review
"Staff very helpful and hotel meets a 5 star rating"
From the check and all services provided it was a good experience. Hotel away from main part of town however free bus service very reliable and easy to get arround HK and Kowloon. Hotel in a great position right on the habour front. Shoping arround the area was very good with large department store and outlets in the Whampoa Garden district. Would recomend […] people have a look arround here before shoping in well known shoping markets. We found it realy good value and quality. Food is also very good and cheap. Read moreGenuine Expedia guest review
Had a great time there lots to see and do great location good service and every thing else to make your stay a memorable one . we will returnGenuine Hotels.com guest review
"Nice hotel and have water view."
Nice hotel, room is comfortable, staffs are nice, but the swimming pool is too small.Genuine Expedia guest review
"Nice staff, Very clean, Overall great"
We use the hotel as a family vacation. Didn't have any problems what so ever. Pleasant stay and very happy. We had our 15mth old baby and they did every thing they could for her. The pool is very nice with uninterrupted views of the water/harbour. It was just far enough away for the hustle of the town centre and the courtesy bus runs to and from town […] every 30 minutes making it very easy to get to. Or you can catch a cab which is only $40hk ($5aus) max Read moreGenuine Expedia guest review
After an arduous flight from Europe and looking forward to a good rest before another long-haul flight back home it was a delight to find that we had been upgraded to a 'superior' room (Presidential Suite - no less!) We felt like royalty and we were treated like royalty by the staff of this beautiful hotel. Would recommend it to anyone in a heartbeat. […] SUPERB. Read moreGenuine Expedia guest review
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