Nice hotel if a bit off our usual track. Rooms were actually one bed room suites with full kitchen. Quiet, clean and nice selection at a full breakfast. Would easily use again.Genuine Hotels.com guest review
very comfortable, and as described on web site. Would stay there again. BobGenuine Hotels.com guest review
My wife,niece and I were visting my wife's family in the Bronx for the weekend.This was the first time staying in a hotel so I really didnt know what to expect. When we arrived for check in, the lady at the front desk was very pleasant and it didnt take her 5 min to give us the card keys and give us information we needed about the hotel.We stayed in […] a Suite with two seperate bedrooms each with king size bed, Tv and a bathroom. Everything was clean and in place. There was a living room with a Tv and the couches was very comfortable.The kitchen was nice as well. The breakfast was good the only thing is best to arrive as soon as they opened. Thanks for the wife for bringing in food and making us breakfast. I would definetly book a room here and recommened this hotel to my family and friends. Read moreGenuine Expedia guest review
"Hotel has great potential but ....."
The staff was nice and the room looked modern - very spacious. Unfortunately, something was biting me all night, every night!Genuine Expedia guest review
The stay was great. The staff was very friendly and helpful. Several places to go to within a close distance. Def will stay again!Genuine Hotels.com guest review
"Will stay here again"
I love the hyatt house it was very clean and all that I expected, I will stay there with my family again whenever I visit New YorkGenuine Hotels.com guest review
"This hotel was an unexpected gem! 4 1/2 Stars!"
When my daughter and I arrived at the Hyatt House in White Plains, we were pleasantly surprised at how nice our room was -- it was really more like a studio apartment. The kitchen area was beautifully updated (full kitchen, complete with stove and a stainless sink and fridge!) in our room, and it was nice to have the separate sitting/sleeping area for […] my daughter (complete with her own TV, so that she could watch her shows!). We were also impressed with the fitness center - it was large, clean, modern and well-kept. The hotel staff was also super-nice and very helpful. It snowed unexpectedly while we were there, and our rental car was not equipped with an ice scraper. The hotel concierge not only went to the effort of locating an extra ice scraper for me to borrow -- he even cleaned the snow off my car for me -- above and beyond the call of duty. The breakfast area was very pleasant, however the breakfasts themselves were the only thing that my daughter and I found lacking -- the food was very institutional, tasteless, and sort of cold. If you like toast/bagels/english muffins or cereal, rather than the hot fare (like the pancakes, eggs, etc.) they offer, you will probably be okay. If they improved that one small detail, Hyatt House White Plains would be a 5-star experience! Read moreGenuine Expedia guest review
Stayed for one night and appreciated the appetizer hour and an upgraded suite which was clean and very functional. Most importantly: quiet and clean. Really enjoyed it.Genuine Expedia guest review
"booking agency was the problem"
charged for and Paid for a King size bed thru Hotels .com and recieved a queen bed that was in a suite. After talking to management they blamed that on the booking agency and said that there was nothing that they could do other that that is was a nice room. plus there is no ice machine in the hotelGenuine Hotels.com guest review
Needed remodeling It had a lot of old fixtures. Night staff members not friendly Hotel not worth the moneyGenuine Expedia guest review
"Quiet and Peaceful"
The location of the hotel is serene and peaceful. Check in was a breeze. Staff was friendly and professional. The room was exquisite. My husband and I truly enjoyed our stay and would recommend staying here for business or leisure. We will definitely stay here again. And the price is also reasonable.Genuine Hotels.com guest review
"Loved it... But..."
I would stay here again. My only too is that if your gonna stay long that you buy your own food and cook it, also buy your own laundry detergent from the supermarket. One pod of soap is $2 when it should be $.25. Think that's not a lot but when you need more than one pod you will feel my pain. Stay away from the expensive snack room. Other than that […] breakfast was delicious every morning and they had a variety which is rare at many hotels. Read moreGenuine Expedia guest review
"Always enjoy staying here."
Staff is always pleasant and helpfull. The rooms are always well kept.Genuine Expedia guest review
"I will stayagain when visiting my son at Purchase."
My overall rating is more on the lines of a 4.5 because of a minor issue of bathromm cleanliness.Genuine Expedia guest review
"Very clean, very modern, very nice"
Nice hotel with great staff and great rooms. Room was ready for early check in (3:00pm) and staff was very curious and helpful.Genuine Expedia guest review
"Very nice hotel"
Great staff , Very heplfull . Very good breakfast. Rooms are spacious and well equipped.Genuine Expedia guest review
"Friendly staff, comfortable suites"
Wonderful place to stay. Met all our needs. Staff went out of its way to accommodate my husband, who is disabled.Genuine Hotels.com guest review
"4 pm check-in a pain!"
When I made the reservation, I didn't notice the 4 pm check-in time. I called and was told to call the morning of our stay and we would get a confirmed early check-in. That morning I called and was told there was no guarantee. When we arrived, I was given a room with a huge conference table in it. After a 30 minute wait and a change of personal at the […] front desk, we were upgraded to a very nice room. All this drama by the first person made the stay difficult since we were due at a wedding, 30 minutes after we finally settled in our room. Read moreGenuine Expedia guest review
"What a pleasant surprise!"
From the first time we arrived, everything was beyond our expectations. Room was big, clean and comfortable. The evening social hour was fun with great food and drink. Finally, breakfast was excellent and the coffee exceptional. I will go back in a heartbeat.Genuine Expedia guest review
"A Good Choice In Westchester"
This converted Summerfield Suites has a bit of a dormitory feel to it, with long hallways and bland common areas, but it is rather clean and pleasant. Check in (prepaid via Expedia) was quick and easy, and good information was provided. The regular ("deluxe") suite is fairly large with a furnished kitchen and separate bedroom through double doors, but […] suffers a bit from over-furnishing and an awkward layout. The work-desk and chair are in the line of entry, making ingress or egress tricky, especially with luggage. But otherwise, lighting, climate control, window treatments, kitchen, two TVs, couch & bed comfort, and bathroom furnishings are good. Our bathroom fan did make some horrible noises at first. This is a good choice for an extended stay. The free breakfast is extensive and delicious, and there are various drinks, snacks, and small quick meals available at a little store next to the front desk. The outdoor pool was OK, packed with noisy children though, and the jacuzzi was tepid. Lots of towels provided. The hotel has great access to several main arteries. It seems to be in a relatively safe area in an office park just west of exit 9 off 287. Bottom line, this is a very nice choice for visiting the Westchester area. The accomodations are comfortable, staff seems mostly competent and friendly, and you get a big full breakfast. Plus there are free drinks and hot snacks in the late afternoon Mon-Thurs. Booked via Expedia and saved $38 off AAA rate. Read moreGenuine Expedia guest review
My stay was great, overall with the room, staff was really curious only one complaint I had overall I traveled with 3 children everyone brought their apple devices the WiFi was horrible only my daughters laptop was working.Genuine Hotels.com guest review
"Great room, great service, but"
The suit was fantastic, the staff is wonderful! Here's the "but" - the pool opens at 10am and closes before 9 pm. I was beyond disappointed at that. Adult hours after 9 pm would have been great, being denied access to the pool after a long (long) hot day and major drive was seriously irritating. trying to get a swim in before checking out for my conference […] was stressful not relaxing. The same hours are set for the BBQ area but are not enforced, a group was enjoying that area until well after 1am (not an issue, other than the conflict of that vs the pool access.). Read moreGenuine Hotels.com guest review
Great hotel, clean room great breakfast and close to city and mallGenuine Expedia guest review
"Our second stay"
You get a lot of value for your money. Staff is very friendly. Spacious suite. Very clean and modern look. Well stocked kitchen for glasses, etc. Great complementary breakfast both hot and cold. We would stay there again. Offers complementary evening social hours during the week - we weren't there then but it sounds like a unique hotel experience for […] travelers. Read moreGenuine Hotels.com guest review
"Another Pleasant Stay"
The title says it all... This is about the 4th or 5th time staying at the Hyatt House and another great weekend. The only complaint I have is that the clerk at the front desk did not let my fiance check in because the reservation was under my name. We didn't think it'd be an issue because she used her credit card to book the room, but they didn't let […] her check in until I got there. Other than that, it was a quiet, comfy stay. Read moreGenuine Hotels.com guest review
"couldn't get nicer than this"
my husband, twin 1 year olds and i stayed here for the weekend since we were visiting family for the weekend. we got a 2 suite room and it was beyond beautiful and spacious. i was able to request 2 pack and plays without any problems or having to fork over extra money. i never had a better night's sleep than here. i wanted to take the bed and pillows […] home with me lol. i didn't get to use any of their amenities but the pool and gym looked nice. breakfast was ok. there was cheese and ham scrambled eggs, regular scrambled eggs, donuts, danishes, sausage, bread, bagels, fruit, cereals, coffee, juice and teas. the only thing i felt was edible was the bagels, coffee and the fruit was fresh and delicious. however my husband did enjoy the eggs and juice. and it's free, so it's not like i can complain too much. i was really impressed by how nice the staff was. i mean like everyone working there was welcoming, helpful and nice. also the convenience store in the lobby has a nice selection of things, the sodas weren't crazy priced, surprisingly but the beers were. overall, really fantastic stay. this is our official hotel whenever we have to visit new york Read moreGenuine Hotels.com guest review
"Best travel experience in years!!!"
This place blew away my expectations. I stayed for one night and they offered everything anyone could ask for. Great service, meals, beverages, comfort. Awesome!!!Genuine Expedia guest review
I highly reccomend this hotel. Amenities are beyond expectation. Free breakfast buffet, free dinner, free shuttle around town, pool, basketball courts..the list goes on. We has a 1 bedroom suite...very modern. Granite countertops, kitchen with stove and refrigerator, flat screen TV's in living room and bedroom. You can't go wrong. About a 5-7 minute […] from the heart of town with all the good shopping and resturants. Read moreGenuine Expedia guest review
We got a free upgrade to the 2 BR suite for 3 nights, didn't even ask for the upgrade. Will definitely stay here again when we return to White Plains.Genuine Hotels.com guest review
Hotel was really comfortable. staff was very polite and breakfast was really nice. Would stay next time tooGenuine Hotels.com guest review
"Don't forget to pack everything when you check out"
I loved everything about the hotel....especially the upgrade. However, upon leaving, I neglected to pack a pair of shoes....worn once, by the way. These shoes were never to be seen again. Were they thrown out with the trash? I doubt that was the case.Genuine Hotels.com guest review
"Great deal for a huge room"
Reserved a jr. suite and was given a 2 bedroom suite. Both rooms had bathrooms and there's a nice sitting room between them. The free breakfast and wi-fi makes the difference in rates for other hotels. Lots of entrances from parking lots so you don't have to walk outside for a long time.Genuine Hotels.com guest review
"Love this place!"
I've stayed here before, and this time was no different. When I got to my room, I sort of got this uncomfortable cigarette smell. I called the front desk to see if I could get another room and Steven (I believe that was the gentleman's name at the front desk on Friday, March 15th) was able to do so with no issues what so ever. He was very kind and considerate […] and I appreciate all his help. I stayed at Hyatt for two nights and didn't have any issues at all. One of the best hotels I've visited hands down. Keep up the good work guys! Read moreGenuine Hotels.com guest review
room was very nice. Breakfast was goodGenuine Hotels.com guest review
"Very happy with my stay"
I was in town for the bar exam (bleh) and the last thing I needed was to stress about my hotel. This hotel was definitely accommodating and comfortable. I got a 2 room suite, which I didn't need but appreciated nonetheless. The suite was clean and cozy. There was free breakfast, which was great, and on weekdays, there is a complimentary mini dinner. […] The gym is kinda small but clean and adequate. The service was impeccable as people were super friendly and it felt genuine. I would definitely recommend this place. Read moreGenuine Hotels.com guest review
"Very roomy and comfortable"
We have been traveling around the country for dance auditions and so having a comfortable place to stay is important. We only stayed one night, but wished we were staying in this kind of hotel everywhere we went.Genuine Hotels.com guest review
"good place for family but you need to have a car"
good room, clean and spacious. Good service and a nice breakfast as well as dinner for social.Genuine Hotels.com guest review
We were very happy with this hotelGenuine Hotels.com guest review
Me and wife had the best time there this was nice quiet and restful time for bringing in the New Year. The staff was very helpful.Genuine Hotels.com guest review
"Great family hotel"
Amazing hotel. Stayed here 11 years ago. The service is still the same.Genuine Expedia guest review
"Best I've found in White Plains"
Spacious rooms, extensive breakfast bar and nice light evening meals.Genuine Hotels.com guest review
Great room, great hotel. Two minor drawbacks: 1) minuscule pillows 2) no ice machine - you have to ask reception for ice or wait for the in-room freezer to make some, which overnight only produced 7 cubes.Genuine Hotels.com guest review
great hotel, with awesome service. very clean rooms nice amount of space in the 2 bedroom suiteGenuine Expedia guest review
We chose the Hyatt because it was about half-way between our son and grandchildren in PA and our home in Boston. Two-bedroom suites were ideal for our purpose. The hotel is clean, the rooms are large and the service was excellent.Genuine Hotels.com guest review
Lovely suite, large parking lot, wonderful experience. I will definitely consider going back there if I'm planning to go to New York again.Genuine Expedia guest review
"Very comfortable for family or business traveller."
Very pleasant experience, and pleasant surprise. Very comfortable, and good compliementary breakfast.Genuine Expedia guest review
"Travwl guidemce needs improvement"
Quiet and accommodating. It was a pleasure to have something to eat in the AM. Talked to some nice people at the next large tableGenuine Hotels.com guest review
"A parent pick for Pace Law School"
Very convenient to Pace Law School and the train station. The breakfast was excellent.Genuine Expedia guest review
"Nice comfortable hotel"
I was in Westchester for a High School Reunion and the Hyatt was a great choice for lodging. Pleasant staff, very clean and big room, an good pricing, all in all, great. I'd come back for sure.Genuine Hotels.com guest review
"A little out of the way"
Very nice hotel. Right off the highway. There were no restaurants onsite or nearby.Genuine Hotels.com guest review
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