All hotels in Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults
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3.8 / 5Good

Score breakdown (from 225 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.2
  • Comfort
    3.7
  • Condition
    3.4
  • Neighborhood
    4.0
1.0 / 5Poor
"NOT the same place we remember!"
This was our 8th time of going to this resort. We always loved everything about it from the service to the outstanding food and the drinks were always excellent! This time they have changed management and it was horrible! They no longer carried any sort of Canadian liquor from the cheapest to the most expensive just none! The Paradise restaurant was a 5 Star restaurant in the past and it went so far down we couldn't believe it. The new buffet the food was always cold and not appetizing. The Chief Concierge was beyond rude and degrading when I complained. We had always raved and recommended this resort to everyone we talked to, but we will never ever go back again!!
Genuine Expedia guest review
Other trip Jan 23, 2015
Bob & Connie
US
3.0 / 5Good
"Disappointing"
Buffet food was cool to cold, all the time. Nightly entertainment wasn"t suited for adults. Hot tub was far from hot. When I complained with poor results.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Lorna, Thank you for your comments. We readily welcome both positive and constructive comments as it gives us the opportunity to improve our services and facilities. We hope to have the opportunity to welcome you back. Kind regards, Katarina P
Other trip Jan 21, 2015
Lorna
US
3.0 / 5Good
"Nice hotel in need of an update"
This place needs an update which is apparently planned. We requested a king bed and got two full/queens instead (this was an inconvenience as we were on our honeymoon). The bed and pillows weren't very comfortable. Otherwise, everything else was good.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Rennie, We appreciate your feedback and regret that we were not able to completely meet your expectations. We work very hard to honor all requests as it relates to room assignments and bedding, but due to unexpected stay-over guests and other circumstances, it is not possible to guarantee a specific room request. We really appreciate your feedback and we hope that you will consider giving us another opportunity to serve you again in the future.
Other trip Jan 18, 2015
Rennie
US
4.0 / 5Excellent
"Wonderful staff and location"
Had a great time for my first time in Mexico. The staff was friendly and the food was great in the restaurants. The morning buffet was not very warm, but, we ended up getting fresh made omelettes every morning that were awesome.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Anthony, Thank you for reviewing your recent stay with us. It’s a pleasure to know you had a great time. We look forward to welcoming you back to the Golden Crown Paradise. Warm regards, Katarina P
Other trip Jan 14, 2015
Anthony
US
4.0 / 5Excellent
"Great property - in need of renovation"
Came solo for 4 days and had a great time. the room was nice and with great view of the pool and sea. the bars worked like a charm, but I personally never managed to book any space in any of the restaurants - had to eat in the buffet, which offers a rather limited choice. the buffet in the sister resort is more flexible. This is a veteran resort - need re-making (tiles in the pool are loose and missing, etc.)
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Mat, We would like to thank you for taking the time to write a review about your stay with us. We appreciate you giving us the opportunity to serve you and we are happy that you enjoyed the efficient service provided by our staff. Thank you for staying with us and we hope to have you as our guest again.
Other trip Jan 13, 2015
Mat
US
4.0 / 5Excellent
"Christmas in Mexico"
My mother and I decided to go to Mexico for Christmas. We had a great time relaxing and enjoying the sun.
Genuine Expedia guest review
Other trip Jan 3, 2015
Helena
US
3.0 / 5Good
"Beautiful Beach but Resort Facilities Lacking"
Stayed Dec. 19, 2014 - Jan. 2, 2015 The Good • Direct Air Connection to Puerto Vallarta from Kelowna, BC • Resort is close to Puerto Vallarta airport and central Puerto Vallarta • View from Room 2411 is fabulous - oceanfront and very close • Patio is decent • Proximity to Beach - very close • Beach is very nice - clean, great sand, no rocks - excellent for long walks • Ocean water very warm • Good service at resort by staff - Pretty good service at pools and on the beach • Food is OK Quality but not much selection at buffet • Several ala carte restaurants - food at ala carte restaurants is quite good quality but portions are usually quite small • Pool is a good size and well maintained • 24 hour room service • Good amount of beach and pool loungers but you need to get there early or there will be none available The Bad • I felt the price was high for the quality of the resort. • Room is very basic - no sitting area, not even a comfortable chair which appears to be present in the photos on the resort website • Had to pay 750 pesos (about $62 CDN) per week for Wi-Fi service code - then found out it could only be initiated on 2 devices and once used on any device it can't be used on another - even if you disconnect one of the other devices. So we had it on laptop and I-pad but couldn't use Kindle or phones unless you pay for additional connection codes • Room safe is an antiquated relic that uses a heavy deadbolt lock and key device • Ve
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Stash, On behalf of Golden Crown Paradise I would like to apologize for not meeting all your expectations. We strive to give each and every guest a wonderful vacation as for them to want to come back again and again. Thanks again for taking the time for posting as we want to hear all comments, good and constructive. Warm regards, Katarina P
Other trip Jan 3, 2015
Stash
US
4.0 / 5Excellent
"Christmas in Mexico!"
Hotel stay was great so was location and staff. Rooms and grounds were kept clean. Staff was very friendly and accommodating. Only thing we had issue was room service took a long time and kept brining us cold food. The food selection all around could be better, there was plenty of food for sure but their should be more of a selection. But overall good vacation.
Genuine Expedia guest review
Other trip Jan 3, 2015
V.A.
US
5.0 / 5Outstanding
"Great resort, bar service to your beach chair!"
Upon arriving we were greeted by multiple bell boys who got our bags and ran them (literally) up to our room. Room service was quick, not great food - but at midnight after a day of drinking in the sun it's perfect. Resort was beautiful and well maintained. If you're there for an extended period of time I recommend going 3 blocks or so (easy walk, taxi is 40 pesos) to the Wal-Mart and getting some bottled water - you can't drink from the faucets and the hotel provides only 2 bottles of water a day (though you can get water from any bar or restaurant all day long, it's nice/convenient to have a bottle you can carry around). Great place to stay and will definitely be going back!
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Thank you for your kind words following your recent stay with us at Golden Crown Paradise. I was really pleased to read that you enjoyed your stay with us and really liked the facilities and service we provided you with. We look forward to the pleasure of welcoming you again soon. Katarina P
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Great all inclusive resort for the price"
My girlfriend and I stayed here for 6 days over New Years. Overall I was very happy with the experience and I would stay here again in the future. The resort was in nice location, with a nice beach and pool. The staff was great, very friendly and helpful. There are lots of options for food, and for the most part it was pretty good. You will never go hungry. It was high season so they had the buffet going for every meal. Some things were great (taco and omelette station), others were so-so (most of the restaurant food). The pool snack bar was our favorite. The tacos and nachos were delicious. The drink service was awesome. There were lots of options and they never skimped on the booze. The bartenders were friendly, funny and skillful. The room we stayed in was a deluxe ocean front. It was basic but decent. The balcony was large and the view was awesome. They initially put us in a room with 2 fulls when we reserved a king, but they immediately moved us into the right one. The bed was a little uncomfortable and the pillows were hard and small. We requested better pillows and a mattress pad and they quickly delivered the upgrades and we were very happy. All of our requests were fulfilled happily and quickly. The staff is very accommodating. The crown golden is not a luxury resort, so don't expect the world, but I would recommend it to anyone looking to have a relaxing beachfront vacation.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear David, Thank you for taking the time in sharing your experience at Golden Crown Paradise. We are delighted that you appreciated our efforts in providing you with an amazing vacation, and that you found our food selection and quality to be pretty good. We hope to see you again soon. Warm regards, Katarina P
Other trip Jan 2, 2015
David
US
4.0 / 5Excellent
"Short winter getaway"
This was a 5 day getaway to escape the Chicago chill. It was our 5th trip to PVR, each time at a different hotel. This is not a luxury hotel but it was reasonably priced, clean, safe, was in a good location (in proximity to Malecon), and had a great pool area with access to the beach. The view from our balcony was nice. The food was average in comparison to other all inclusives. The menu at each restaurant (not buffet) was the same every night so it is important to not eat at the same place on consecutive days unless you saw a 2nd item that peaked your appetite. You have to get the "sexy coffee" at the Presidente restaurant. Its a great 4 minute act resulting in outstanding spiked coffee. Was the highlight of our dining experience at the resort. The selection of alcoholic beverages was less than average. Bars ran out of common items that were not replaced as quickly as one would think. The selection was also inconsistent at each bar so the 1st one doesn't have what you are in the mood for, try a different bar. Our favorite daily activity was to sit at a table at the beach bar to watch the sunset before dinner. Outstanding view. The staff was very friendly and helpful but the service we received was encouraged by tipping at the beginning of our stay. If you are looking for an economical, all inclusive getaway, I would recommend this place. If this is your once in a lifetime trip, I would spend a little more money for an upgraded resort.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Thank you for sharing your experience with us. I am glad to read that you enjoyed the hotel, and took advantage of our great location to explore the city. I hope overall you had a wonderful time and will return to visit soon. I apologize if we did not meet your expectations in certain areas as we strive to make every moment with us as enjoyable as possible. We readily welcome both positive and constructive comments as it gives us the opportunity to improve our services and facilities. We hope to see you return soon. Katarina P
Other trip Jan 2, 2015
Chicago, IL
US
3.0 / 5Good
"Golden Crown Paradise"
The location is ideal near the marina where you can get all activities within walking distance. The beach is also great. The staff is great and do go out of their way to make your stay enjoyable. That being said this was our third and last time there. The hotel is in need of an upgrade and the food quality has deteriorated over the years.
Genuine Hotels.com guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Cyril, Thank you for sharing your experience regarding your third visit to Golden Crown Paradise. We appreciate you taking the time in mentioning the good and the parts where you think we should improve as this gives us an opportunity to see from a guest’s point of view where our areas of opportunities are. I understand that the unfulfilled expectations might prevent you from coming back in the future, but truly appreciate your feedback an will use it constructively to improve on the areas we fell short. We hope to see you again in the near future. Kind regards, Katarina P
5 night romance trip Dec 23, 2014
Cyril
US
2.0 / 5Fair
"we had a nice view"
Our room overlooked the pool and the annoying thing was the music that they played all day long. Food was mediocre at best, service staff was hit or miss, and language barrier was difficult at times compared to other resorts we have stayed at in the past.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Rob, Thank you for your review of your past stay at our hotel. Hearing from our guests helps us provide the best experience possible. We’re sorry that the quality of your stay was less than satisfactory and we’ve shared your comments with our team so we can do a better job of taking care of our guests. The next time you travel to the area, we hope that you’ll be our guest again and experience improvement. Kind regards, Katarina P Community Manager
Other trip Dec 27, 2014
Rob
US
4.0 / 5Excellent
Food was good. Service good. Information desk pushed some membership stuff I did not like that. Overall I would stay again.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Thank you for sharing your experience regarding your visit to Golden Crown Paradise. We appreciate you taking the time in mentioning the good and the parts where you think we could improve as this gives us an opportunity to see from a guest’s point of view where we could improve. We hope to see you again in the near future. Sincerely, Katarina P Community Manager
Other trip Dec 24, 2014
A Traveler
US
3.0 / 5Good
Not satisfied. Our room wasn't in good condition. If you complain about samthing to the staff you wait a long time for correction.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Please accept our sincere apologies for not meeting your expectations. I wish we could’ve done something for you, possibly changed the room to another one, to make your stay with us more enjoyable. We hope to have the opportunity to make your stay truly memorable. Kind regards, Katarina P Community Manager
Other trip Dec 23, 2014
A Traveler
US
2.0 / 5Fair
This hotel is older, no air conditioning, the food isn't good at all. However, there are some staff members who are kind and attentive and the beach was well taken care of. The proximity to the marina offers a great view and it was easy to catch a cab to/from the airport and into downtown.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Kelsey, Thank you for sharing your thoughts with us, we really appreciate your feedback. Naturally I am disappointed to hear that you were not overall satisfied with your stay, but am thankful for your kind comments regarding the staff. I hope you might consider visiting us again in the future. Kind regards, Katarina P Community Manager
Other trip Dec 23, 2014
Kelsey
US
2.0 / 5Fair
"Maricruz to the rescue"
Reservations made in early July for our December stay....Well that worked out to be a complete MESS. Antonio at the front desk was terrible, said we might as well just walk in off the street than to be a repeat customer and make reservations. He was right. Numerous room problems each time he would laugh and pretend that they would be handled. Golden Crown will be under renovation next year, and it needs it. They need to reno there upper management also. Have 18yr time share friends who say no more Golden Shores, because of the Antonio treatment.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dale, Thank you for taking the time to give us your feedback and express your concerns. I was very concerned to read your review and I apologize that you were unhappy with your stay. I can assure you that we treat guest comments very seriously and take decisive action to correct any shortcomings. We are sorry that on this occasion we did not live up to your expectations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Kind regards, Katarina P Community Manager
Other trip Dec 18, 2014
Dale
US
4.0 / 5Excellent
"Nice hotel and staff"
Wonderful staff, helpful, kind, professional people. Hotel needs many updates. Looks tired. Hotel is kept very clean. Restaurants are very nice. Service is a little slow.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
We appreciate your comments and hope to have the opportunity to host you again. Warm regards, Katarina P Community Manager
Other trip Dec 18, 2014
A Traveler
US
4.0 / 5Excellent
"Good location"
Hotel is a bit "tired" but kept up well. The sister hotel that is next door appears to be a little nicer. Staying in one gets you into both for dining, etc. Staff was helpful.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Thank you for staying with us. We appreciate you sharing how convenient you found our location to be for visiting the many attractions in Puerto Vallarta. We hope to welcome you back in the near future. Warm regards, Katarina P Community Manager
Other trip Dec 17, 2014
kim
US
4.0 / 5Excellent
"repeat stay"
This was not my first stay at the Crown Paradise Golden. It was very noticeable that service staff had been cut, therefore much longer wait time for service at fine restaurants. Less choices from menus, and smaller variety of alcohol available. At one restaurant we were advised a "special menu" had been prepared for us. Not giving a choice to those that do not eat red meat. Our group vetoed that menu and was finally allowed to choose from the regular menu. Some bars/pubs out of a brand of alcohol for a day at a time. During previous stays our group spent most afternoons in the adult hot tub. That area is now a kids pool & the adult hot tub is across the complex, not convenient to the adult resort. At times the waitress at the adult pool was also the bartender, leaving us to go to the pub bar & retrieve our own drinks. The breakfast buffet near the adult pool was enjoyable and eliminated the need to eat in the Hut at the family resort, but a lunch buffet was not available daily. I do not believe our group will revisit the resort next year.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Jo, Thank you for sharing your thoughts concerning your stay with us. We are deeply disappointed that your stay wasn’t going as perfectly as we would have liked and apologize for any inconvenience you might have experienced. We truly hope that you will consider staying with us again as we would really appreciate the opportunity to turn your next stay into a great one. Warm regards, Katarina P Community Manager
Other trip Dec 16, 2014
Jo
US
4.0 / 5Excellent
"Really Good!! A few changes but we had a blast!!"
My major complaint is that the bed we slept in was hard as a rock, a very old mattress. A simple upgraded mattress and the room would have been in the top 5 hotel stays ever. This is an older business so you have to understand everything isn't perfect but the view is so beautiful it's not worth fretting the outdated linens & a chipped tile. The staff was FANTASTIC at the pool bar. Jose & Luis deserve a raise! We did tip the staff heavily but that's what we would do at home, or even if it wasn't all inclusive. Enjoyed the food at the buffet & snack bar. The women cooking at the snack bar around lunch time is wonderful & so quick!! Only bad experience with staff was at the Breeze bar, they seemed unhappy to have us, so we went back to the pub bar or sat by the pool with Luis! Front desk was helpful & pleasant, also let us get our wristbands at 1:30pm and held our bags in a "safe room" showed us to a bathroom to change into swimsuits & then helped is check in at 3pm. Great experience overall 4 of 5!!
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
KellyJean, Thank you very much for your kind words and your sincere feedback. We’re glad that you found our staff helpful and pleasant. Thanks again for taking your time to write a review about your stay, we do hope that we will see you again in the not too distant future. Warm regards, Katarina P Community Manager
Other trip Dec 16, 2014
KellyJean
US
4.0 / 5Excellent
"Nice view"
I had a great time. I've been here before. The staff is always friendly and the rooms are clean. Great beach and easy access in to town and dozens of other activities. Seems more catered to couples. Still fun and great food this time.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
We certainly appreciate you sharing your feedback and hope to continue meeting your expectations. Best, Katarina P Community Manager
Other trip Dec 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel for adults right on the beach"
We have stayed at this property 22 times and each time are even more pleased than the last. The staff does a wonderful job of making you feel like you are part of their family. From the time you check in with Antonio, the front desk manager, to hanging out at the beach bar with Jose, Paulino or Anabel, you are pampered. The signature restaurants, Salvadors and Paradise are really nice with a great selection of international cuisine. Bruno, the captain at Salvadors personally sees to your comfort, as does Pauly, the captain at Paradise. The outdoor dining area for breakfast, lunch and dinner is totally fun with the captains, Carmelo and Manuel. We have never had a meal we didn't like at any of the restaurants. Should you have a special request for an event, the Concierge, Maricruz will make sure it happens.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Kathy&Steve, Thank you for your great comments. Providing friendly and helpful service is what we’re most proud of, and we are very grateful for your recognition of our many outstanding team members who strive to exceed our guest's expectations and needs, and make them feel welcome at every opportunity. We hope to welcome you back many more times in the future. Best wishes, Katarina P Community Manager
Other trip Dec 9, 2014
Kathy & Steve
US
3.0 / 5Good
"Nice hotel on the Beach."
We have been disapointed this year in th alcohol selection (always running out of something) and in the quality of the food. Every day diffferent items were not replaced in our room. (Coffee, towels, washcloth, etc.) The Club NITRO has been a dissapointment in the service it provided. Hotel is in need of a "do-over"
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Ronnie, Thank you for staying with us. Your comments are highly appreciated as they help us find the areas of opportunity or continue our good work. Please be assured that your review will be shared with the management. We hope to have the opportunity to welcome you back. Sincerely, Katarina P Community Manager
Other trip Dec 7, 2014
Ronnie
US
3.0 / 5Good
"Close to beach, very busy"
It was during Thanksgiving week, so I think it was pretty busy. No room at the pool. Cancun like feeling. Busy at the beach. Tons of vendors very persistent. Para sailing, jet skis. If you are into that stuff, great. The rooms were clean and comfortable. The hotel was a bit worn down and needed some work. Staff was great!! Food was mediocre.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Hi Malinda, Thank you for being honest in your review in saying what had both been good about your stay and what you would like to see change. Guest feedback is incredibly important to us and we'll be sure to keep your comments in mind as we make future changes. Kind regards, Katarina P Community Manager
Other trip Dec 3, 2014
Malinda
US
2.0 / 5Fair
Rude Speciality restaurant staff, food is catered to latin people with hardly no world culture. Bartenders more interested in chatting and telling eachother stories than serving you a drink. Then they have a tip jar and serve the people that tip right away. Not a place I will be visiting in the near future.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Please accept our sincere apologies for the shortfalls during your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve. Kind regards, Katarina P Community Manager
Other trip Dec 3, 2014
A Traveler
US
2.0 / 5Fair
"Look Elsewhere."
The hotel was nice enough for the price. Our King Suite room we booked for our Honeymoon was overbooked and we didn't get the room we paid for our 1st 2 night at the resort. Internet was available for a sizeable fee and then reception was sketchy at best on the property. We had to step our on our balcony to have any decent usage. The restaurants had terribly slow service. The French Restaurant was down right awful and we nearly left after 20 minutes and we hadn't be even offered water yet. We had to continually ask for an refills on water or any drink. Although the restaurant only had approx 8 tables of people it took us over an hour to get food. The 'all inclusive' resort provided 2 bottles of water each day for your room. Anything else on top of that was $1 per bottle. Everything is closed down at 11pm, unless you make it across to Nitro (their 'club') which seemed very dirty, dark, and dated. We didn't even finish our 1 drink we waited 20 minutes to get while there were 6 people in the bar.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
I appreciate your candid review of your stay with us. I do apologize for the room assignment not meeting your expectations. We work really hard to ensure that all our guests' needs are met and regret that we fell short of offering this during your stay. We will certainly follow up with the appropriate departments. Thank you for bringing these concerns to our attention and we hope to have another chance to serve you. Kind regards, Katarina P Community Manager
Other trip Dec 1, 2014
A Traveler
US
3.0 / 5Good
"English speaking"
Very little English speaking staff, design for kids must go to kids side for the best of pools and food
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Thank you for taking the time to share your perspective. We sincerely regret any inconvenience you may have experienced and we hope to welcome you back to Golden Crown Paradise. Warm regards, Katarina P Community Manager
Other trip Nov 25, 2014
not for adults
US
4.0 / 5Excellent
"Nice hotel, super friendly staff!"
Great room view! Staff were helpful and super friendly and accommodating. Good location for watching the cruise ships come in and lots of sandy beach to enjoy!
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Lisa and Mark, Thank you so much for your wonderful comments regarding your visit. It was our pleasure to welcome you. Thank you again and we hope to welcome you back the next time you are visiting Puerto Vallarta. Warm regards, Katarina P Community Manager
Other trip Nov 24, 2014
Lisa and Mark
US
4.0 / 5Excellent
"On beach and close to port"
Good food and service. They have cut down on staff and limited the liquor brands that they use to have. Going to start some remodeling.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Connie, Thank you for your brief post. We readily welcome both positive and constructive comments as it gives us the opportunity to improve our services and facilities. We look forward to seeing you again in the near future. Warm regards, Katarina P Community Manager
Other trip Nov 23, 2014
connie
US
3.0 / 5Good
"Crown Paradise Golden PV All Inclusive Adult Only"
The hotel was nice but a little older. The Family-side of the Crown Paradise had been recently renovated with plans to do the Adult-side in the near future. No currency exchange at the hotel. We were checked in, then the woman we thought was the concierge scheduled us for a tour of the facility the next morning, which wouldn't take more than 90 minutes. Turned out this was the sales pitch, and we were never given the tour (mostly because we stated we weren't interested in buying) The 90 minute sales pitch turned into a 3 hour hard sell once we got to the upstairs office. The resort was nice, but a little quieter than what we're used to. They had Tequila Volleyball and Jungle Basketball in the pool, but that was about it for organized events. Later found out they had Karaoke in the family section, not sure of any other events. The beach was beautiful and weather was very nice for end of October. The room was comfortable and had a nice view of the ocean. Very nice buffet and Fernando took good care of us. Beach & Pool bar had a little snack stands with sandwiches, ceviche, sushi, and nachos. The chef also made special orders. Walmart, Sam's Club and Liverpool mall were within 10 minutes walking distance, the bus was a five-minute walk to the main road and boat trips were a 5 minute walk to the warf. I took an hour walk each morning and felt very safe.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Susan, Thank you for your feedback. Although we’re pleased you found your room to be comfortable and have a nice view of the ocean, our staff friendly and courteous, we regret your overall impression of the resort was less than outstanding. None the less, we appreciate you giving us a try and assure you we will use your feedback in a positive, proactive manner moving forward. Warm regards, Katarina P Community Manager
Other trip Nov 20, 2014
Susan
US
4.0 / 5Excellent
"Mayor"
Love the staff. Amazing views!! Needs a little updating! For the money it's great.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
We are glad to hear you had a great time enjoying the views and relaxing at the resort. Our friendly staff looks forward to another opportunity to serve you on your future visit to Puerto Vallarta. Kind regards, Katarina P Community Manager
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Would not go back!"
It is a shame because the hotel & beach are nice. 95% of the staff are very polite & friendly. BUT the bed was horrible & squeaked every time we moved. Housekeeping was the worst we have ever had. No coffee or wash clothes & after you have called the front desk 3 times, each time being told you will get them right away, on the 4th call you are told that they are out of coffee & wash clothes are being cleaned. Do not expect to get either for the rest of the week. You only receive those on the day you check in for show. Then there was the service in the food areas. The wait in between courses at a few of the restaurants was a half hour between & that includes your coffee. When we finally received our food it was cold & was only okay tasting. The restaurants were not even half full at the times we were there. We honestly would have been better off at the buffet.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Mary, Thank you for taking the time to post your review. We sincerely regret your stay with us did not meet your expectations and apologize for letting you down. At the same time, please be assured we value your feedback and that we’ll make every effort to utilize it in positive, proactive manner as we move forward in our on-going quest to deliver memorable vacation experiences for each and every one of our valued guests. Thank you again! Kind regards, Katarina P Community Manager
Other trip Nov 20, 2014
Mary
US
3.0 / 5Good
"My honest experience."
Food: the food was alright, but I can't really complain since it was all free in the all inclusive deal. I've eaten at a lot of great places in California. So when I ate here, I was a bit disappointed in the quality of the food. I felt like some of the cooks tried to be fancy, but the execution wasn't there. i.e they tried making "Mozzarella fingers" a part of their fine dining menu. That to me is a Red Flag. The food I liked the most was the tacos from the pool bar and the restaurant called Salvador's. Hotel: My room was right on the beach, conveniently near a bar. however my "Ocean front" view was blocked by the bar. So I was disappointed by that. When I first entered, there were no towels, no supplies, I had to call and order some. The safe locks have to be requested by the front desk. TV is a old school tube TV. The room was pretty sandy so I wore my slippers during my stay. One night, when I turned on the lights, the power went out in my room. Which was weird because my room was the only one that went out. They were able to fix it within 15 mins. Gym: Small gym, very limited weights/equipment but enough to get a decent workout in if you can work with what you got. But overall, I felt I got kind of screwed on my experience, there were a lot of things that I was expecting when I arrived. I guess its one of those places where "you get what you pay for" type of deal. I was relaxing and it did feel nice to get away while drinking UNLIMITED DRINKS.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Thank you for staying with us and your recent Expedia posting. I appreciate very much that you have taken the initiative to honestly give your opinion on the areas of the hotel that you enjoyed and those areas of which you feel that we could use improvement. I will certainly share your comments with the team and we will utilize to improve. I hope you will consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience. Kind regards, Katarina P Community Manager
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Spectacular Views"
Nice hotel and one really cool thing is the sister hotel next door you can eat at their restaurants. Very friendly staff just didn't like them asking for you to go to their presentation about joining the resort and the beach vendors on the beach bugging you every couple Minutes to buy things n the same ones ask you over and over again. It's better to hang out at the pool so you don't get bothered. They told us they were upgrading our room to the ocean front for the night then we had to go downstairs to change to a regular room which was nice but annoying we had to pack our luggage up again n go back downstairs, then they tell us we are upgrading you for the whole stay which was very nice but wish they would have told us before we packed all our stuff. Our room view was awesome! I would stay again, it's in walking distance to the marina if you want to do tours.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear American Girl, Thank you for your kind words. We’re very pleased you found our staff friendly, and thrilled to know you’ll be returning to stay with us again. Again, we appreciate the feedback and thank you for allowing us to be of service to you. Kind regards, Katarina P Community Manager
Other trip Nov 20, 2014
American Girl
US
3.0 / 5Good
"Used to be great..."
I've been visiting this hotel every year for the past eight years, and my most recent trip was disappointing. Rumor has it the owner of the property passed away and his children now run it, but whatever the reason, there was a significant decrease in the cleanliness of the property (especially the restrooms) and the quality of the food. All of which I could have forgiven, but when my cell phone and Ipod were stolen from our room, I decided it was our last stay at Golden Crown Paradise.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Shelli, Thank you for your feedback concerning your recent stay. We truly appreciate your repeat business, as well as your continued loyalty to our resort. At the same time though, while we’re glad you found the service good, we sincerely apologize for any deficiencies you’ve encountered throughout your stay. We strive to inform all of our guests upon arrival about the hotel’s policy for safekeeping of their valuables, as the hotel is not responsible for loss, damage or theft of cash, jewelry or other valuables left unattended in guest rooms. For our guest’s convenience safe deposit boxes are available for the safekeeping of these items. Again, we apologize for not living up to your previous stays with us and thank you for your invaluable feedback. Kind regards, Katarina P Community Manager
Other trip Nov 19, 2014
Shelli
US
4.0 / 5Excellent
"Nice amenities"
Hotel was really good and the staff was friendly but I didn't like the fact that the windows weren't sound proof; you could hear every activity going on at the pool or beach like you were there. Also, there were some construction going at 8am and I couldn't sleep in. If you want to eat at the restaurants, you have to make reservations between 9-2:30... If you are out exploring the city and couldn't make the reservation you are stuck eating at the buffet. Staff helped me get a reservation after hours and I really appreciate it but it's very annoying to not have the freedom to just go to the restaurant and eat. Overall I'm happy with the hotel and its staff. They were friendly and helpful and this compensates the things I didn't like.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear cfranco, Thank you for choosing Crown Paradise Golden for your vacation. I apologize if we did not meet your expectations in certain areas as we strive to make every moment with us as enjoyable as possible. We readily welcome both positive and constructive comments as it gives us the opportunity to improve our services and facilities. It is always nice to read guest comments regarding our staff being friendly and helpful. I hope overall you had a wonderful time and will return to visit soon. Warm regards, Katarina P Community Manager
Other trip Nov 14, 2014
cfranco
US
5.0 / 5Outstanding
"Great deal for an All Inclusive"
Had a short stay here so wasn't able to try all the restaurhants and activities that are inclusive in the stay but what we did have, we enjoyed. The water arobics and scheduled daily activities were a fun addition and split up the routine of laying poolside with a cocktail. The staff were all very helpful and service was excellent.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Nicole, Thank you for your recent stay at Golden Crown Paradise. We truly appreciate your feedback and are pleased to know that we provided the great experience that we strive to provide each and every guest. We hope to welcome you back to the hotel in the near future hopefully for a longer stay. Warm regards, Katarina P Community Manager
Other trip Nov 4, 2014
Nicole
US
3.0 / 5Good
Beds were extremely uncomfortable. Sliding glass door to balcony had maintenance concerns and it took several days before management moved us to new room. Views from both rooms were wonderful. Breakfast and lunch meals were good, dinners were just ok. Most of the wait staff at pool bar and breeze bar were great. Lots of vendors constantly trying to sell you stuff, while in the pool or relaxing on the beach or at the breeze bar. Overall impression of hotel was just average, don't think we'd stay there again.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Guest, Thank you for taking a moment to share your experience with us. We appreciate your feedback regarding the issues with your room, and are glad that it was resolved to your satisfaction. I am not sure if you mentioned to our front desk staff that you found the beds to be uncomfortable. We do have top mattress covers available upon request. Since bed firmness is subjective, some people love a firm mattress while others prefer a bit more cushion, we try to accommodate for all tastes. We hope to have the opportunity to welcome you back to the hotel on your next visit to Puerto Vallarta. Warm regards, Katarina P Community Manager
Other trip Nov 2, 2014
A Traveler
US
5.0 / 5Outstanding
The hotel is amazing and the people who work there is amazing too. I extremely recommend this hotel and the tours with "Vallarta Adventures"
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
We are so glad you enjoyed your visit with us and noted our attentive service. Thank you for your positive review. We hope to see you back soon. Katarina P Community Manager
Other trip Sep 4, 2014
A Traveler
US
2.0 / 5Fair
"worst food and drinks ever"
Convenient location but not worth the "all inclusive" food and drinks are HORRIBLE!! We stayed 2 nights to not spend on food and drinks outside of the hotel and ended up eating/drinking out. Do not stay here if you want to "save" you will end up paying more.
Genuine Hotels.com guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Kim, I am very sorry that your experience with us was not as positive as you would have liked, but thank you for sharing your experience with us, and we hope to one day welcome you back to the Golden Crown Paradise and provide you with a positive experience. Kind regards, Katarina P Community Manager
2 night trip Aug 30, 2014
Kim
US
4.0 / 5Excellent
It is very good time this vacation with my friend. We stayed 5 days this hotel and the restaurant Paradise had kind of coffee very tasty . It is called sexy coffee and captain Poli made for me and my friend to drink. Whoever come here you should try it. Please always give them good tip because their service is very nice and friendly.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
ann, We are so glad that you stayed at Crown Paradise Golden and it makes us really proud to know that we fulfilled your expectations! We love hearing how much you enjoyed your stay with us and we thank you for mentioning all the positive points that made your experience so memorable. Thank you for taking the time to leave us a great review. Hopefully we will see you back soon in beautiful Puerto Vallarta. Katarina P
Other trip Sep 2, 2014
ann
US
5.0 / 5Outstanding
"Beautiful, clean hotel right on the beach"
I had a fantastic experience on my first trip to Mexico staying at Crown Paradise Golden in PV! The hotel staff was wonderful from the moment I got there until the day I left. The hotel room itself was much nicer than I was expecting- it had a nice king size bed with a huge tub and a beautiful view of the pool and ocean! Absolutely breathtaking. The all-inclusive aspect is extremely convenient and is great if you plan on drinking alcohol on your trip. I suggest taking advantage of the buffet- they have so many options and it is really good! And one of the greatest things about this resort is it's adults only- no kids running around and jumping in the pool. Just other adults trying to enjoy their time in PV. I would absolutely recommend this resort to anyone who is looking for a beautiful hotel with good food and drinks and a nice pool that's right on the beach.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Thank you for taking the time to write this review, we are so happy you enjoyed all the great amenities of our hotel and had a fantastic experience. We look forward to seeing you again. Thanks for recommending us!
Other trip Aug 26, 2014
Tiana
US
4.0 / 5Excellent
"Good place to go."
Had a great time. Water wasn't clear due to nearby river. However, it was still nice for swimming. My son loved it.
Genuine Hotels.com guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear David, Thank you for reviewing your recent stay with us. It’s a pleasure to know you had a great time. We look forward to welcoming you back to the Golden Crown Paradise. Warm regards, Katarina P
4 night trip Jul 23, 2014
David
US
3.0 / 5Good
"Nice that its on the beach"
I liked the fact that we were right on the beach, and could see the mountains, beach and pool from our room. Rooms were clean, staff was not motivated at the bar or outside restaurant. Minimal restaurants and buffet was not all day like most all inclusives. It was Adults only however it was all couples so not fun at all for the single people. We also went in July apparently it was not their busy time of year for tourists, mostly local people. Overall it was fine but wouldn't stay there again.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Guest, Thank you for staying with us and telling us about your experience. We’re pleased to hear that you found our location and facilities to your liking, but regret that we didn’t make a better impression on you. Our restaurant Bellavista is open from 7:00 a.m. to 11:00 a.m, lunch from 12:00 p.m. to 5:00 p.m. and dinner from 6:00 p.m. to 11:00 p.m, also snack bar by the pool or at the beach, a la carte restaurants open for dinner and not to forget 24hr room service. We apologize if there were any services that failed to meet your expectations, and sincerely hope you’d consider staying with us again. Kind regards, Katarina P
Other trip Jul 30, 2014
A Traveler
US
3.0 / 5Good
"Ok"
Hotel is a fairly typical all-inclusive. Food is meh, drinks are flowing. There was some issues with room service (it never came) and wifi (storm knocked it out then the front desk man accused us of not knowing how to use our iPad). Rooms were decent - get an ocean view - but we were woken up one morning due to a chemical smell coming through our AC. All in all- would we stay here again? Probably not. Did it ruin our trip? Not at all. It was inexpensive and only a $65 peso cab ride to DT PV.
Genuine Hotels.com guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Kat, Thank you for sharing your impressions of our hotel. Although it seems that you enjoyed your stay and found it to be a good value, we are sorry to hear there were some services that fell short of your expectations. We apologize for any inconvenience encountered and hope to have the opportunity to be your hosts again in the future. Kind regards, Katarina P
4 night romance trip Jul 14, 2014
Kat
US
1.0 / 5Poor
"Total Lie!"
This hotel was promised to us as being a new hotel with all the amenities for an all inclusive package. When we arrived the sign for the hotel had missing letters and the staff demanded tips for any slight help they tried to provide for taking our bags out of the taxis, even though they didn't help us to our room with them which was on the 8th floor and the only 2 elevators were broken so we had to walk the 8 flights of stairs with our own luggage. The rooms were nothing like the pictures they promised us a king size bed which was wider than long so we had to sleep sideways so both mine and my 5'6" girlfriends' feet wouldn't hang off the edge! They promised us a mini-bar which they didn't have, when we asked they said it was for select rooms and timeshares. They said select rooms are the ones with the full kitchen in them which is what we had! So when asked and confronted on the subject they couldn't answer our questions and resort to you need to speak to the manager who apparently was never there over the course of our stay! This is supposed to be a tourist vacation for all over so you would expect most of the staff to speak some sort of English yet when you called the front desk from the room the person who answered couldn't speak any English so we would have to go all the way down to the front to talk to someone else. There was no ice machine! If you needed ice you had to walk all the way down to the bar and ask them for ice. The food was terrible, nothing authentic!
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Nick, We are very sorry that your review reflects such unpleasant experience. We do not promote ourselves as the new hotel, we have been long in business but nevertheless always strived to provide the best possible services to our guests. We apologize that you were not satisfied with your room, only our Junior and Honeymoon suites have the mini bar included, and sometimes due to high occupancy we assign rooms due to availability, but always trying to upgrade our guests whenever possible. I am very sorry if there was any miscommunication on our part but mini bars are available only if the certain category was initially booked or upon upgrade once at the resort. Once again our apologies for not being able to provide you with a satisfactory stay, but hope that you re-consider giving us another opportunity to improve on your experience. Thank you for posting. Kind regards, Katarina P
Other trip Jul 21, 2014
Nick
US
4.0 / 5Excellent
"Absolutely surprised by how fun this resort was!"
Let me start by saying All-Inclusives aren't normally my thing, but I decided to go to Puerto Vallarta for 3 days and try the all inclusive thing again. I was absolutely impressed. The reviews seem to be plagued with people whining about minor things, or commenting how the food isn't amazing, etc. I can honestly say I was apprehensive as to what to expect, but once I arrived, all fears were squashed. I was greeted with amazing hospitality from the first step onto the property. They upgraded my room right off the bat (Maybe Since I'm Expedia Gold Elite?)... they explained how the resort works, and I was off and on my way. I was quite surprised as to the quality and availability of food, as well as the variety of alcohol they had available. I came home with a bad sunburn but great memories of this resort. I will for sure book again next time I go to PVR on vacation. The only downside I will say is they should either include internet (wifi), or make it reasonable. It was more per day to buy wifi access than the most expensive hotel I've stayed at in NYC.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Andrew, It is such a pleasure to read such a positive review about your stay with us. We appreciate your praise and feedback, as well as your choice to stay at our hotel. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. Thank you for taking the time to share your feedback and we hope that if you return to Puerto Vallarta in the future you will come to stay with us again! Warm regards, Katarina P
Other trip Jul 10, 2014
Andrew
US
4.0 / 5Excellent
Stayed for a week, was enjoyable. Hotel staff was very friendly. Was not prepared for the sales pitch from the "information" desk. Just had to say no to the hour and a half presentation. With that being said, I would consider staying there if I traveled to that area again.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear Kris, Thank you for taking the time to provide feedback on your stay. We are glad you enjoyed it and found our staff very friendly. The representatives are here to provide the information in regards to the wonderful benefits of being a Vacation Club member, I apologize if you felt pressured to assist the presentation, as this is certainly not the goal. We appreciate your comments and look forward to welcoming you back to Crown Paradise Golden. Warm regards, Katarina P
Other trip Jul 2, 2014
Kris
US
4.0 / 5Excellent
"Nice hotel with friendly staff."
We would have like more mexican food choices and better food quality.
Genuine Expedia guest review
Response by Crown Paradise Golden Puerto Vallarta All Inclusive
Dear megan, Thank you for choosing to stay at Crown Paradise Golden while vacationing in Puerto Vallarta and for taking the time in posting. I appreciate your comments and will share them with the team. We hope you choose to visit us again in the near future. Sincerely, Katarina P
Other trip Jul 1, 2014
megan
US
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