All hotels in Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults
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Av. de las Garzas #3Puerto VallartaJAL48333Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.5 / 5Good

Score breakdown (from 300 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Food
    Food is all right
  • Breakfast
    Breakfast is average
  • Comfort
    Uncomfortable
3.0 / 5Good
"Eh"
Room was outdated, needed some work for sure. We were "upgraded" to an ocean front room, and the room was pretty bad. I've never slept on such an uncomfortable bed in my life.. This was by far so uncomfortable. It had a huge dip in the middle. Seemed like the only time we got bit by Mosquitos was in the room. All the hotel staff seemed to not want to be there. Can't say anyone had a smile on their face. Food was terrible. Apparently room service wasn't included in the cost even though it was all inclusive according to the room service staff. Nothing to do at night, so we stayed in and watched movies most nights... Stay away.
Genuine Expedia guest review
Other trip May 30, 2015
rocio
US
4.0 / 5Excellent
"Graduation trip"
We spent 5 days at the resort and were a little disappointed with all of the remodeling under way but, the amenities at the sister resort made up for it. The staff was very friendly!!
Genuine Expedia guest review
Other trip May 25, 2015
Angie
US
4.0 / 5Excellent
"Vacation"
The hotel is being remodeled thus causing some inconveniences. however the staff and management has really gone out of their way to make everyone very happy. The food is great and the people are friendly.
Genuine Expedia guest review
Other trip May 22, 2015
A Traveler
US
2.0 / 5Fair
"Hotel near beach"
This has been my worst experience in all inclusive hotel. I would not recommend this hotel to anyone. It was under construction and no one took the time to mention this until we arrived. Construction went on at all hours of the day and night so even when trying to sleep we could hear them working outside. There was a bunch of little ant looking like animals all over our room even when housekeeping came and cleaned. Food was horrible everywhere we tried it.
Genuine Expedia guest review
Other trip May 20, 2015
Travel
US
3.0 / 5Good
"Jackhammer"
We did not know that the hotel was under construction half the dinner was closed and jackhammer until 8:00 pm every night.
Genuine Expedia guest review
Other trip May 18, 2015
Donald
US
3.0 / 5Good
"My next stay will be elsewhere."
the hotel is in need of various upgrades(rooms, pool, weight rm, lobby, etc), , the restaurant situation was confusing(having to make reservations and dress codes), I wasn't aware I could go to the hotel next door that was a sister hotel and still get the same all inclusive deal, the hot tub was supposedly open till 10 however it was cold by 9:30. People would leave towels on canopy beds at 7am to reserve them for all day....should be limits!!! Entertainment was lacking!!!!!!
Genuine Hotels.com guest review
7 night romance trip Apr 27, 2015
Dan
US
3.0 / 5Good
"Internet service & Customer service"
Purchased internet service for entire stay (7 days) for US$ 80.- Quality of service very bad. Speed not acceptable for making any telephone conversation (Magic-Jack). Use of Skype was impossible for most of day and night. I use Oakley speed test and result was devastating (download between 200kB to 1MB, upload between 20kB to 300kB). Complain to front desk did not help to much, got connected to US based company, after 40min on hold and short conversation with tech support I got promised to get better speed, what actually happened, but did not last more than 12 hours, than back to slow speed again.
Genuine Expedia guest review
Other trip May 5, 2015
Peter
US
4.0 / 5Excellent
"Nice hotel"
The hotel has good beach,very friendly service and nice location.
Genuine Expedia guest review
Other trip May 4, 2015
Pavlo
US
1.0 / 5Poor
"If you want to loose weight come here!"
Food was terrible, drinks were awful. Grounds were bad.... no flowers anywhere. Rooms dirty, musty, never restocked even after writing a note and calling front desk. Pool chairs uncomfortable. Pool snack area was unsanitary. No utensils for nachos. Everyone using their hands! Gross!!! Sushi had ham and cheese. I don't even know what to say about that. I was hungry the entire time. I had to spend money to get food elsewhere for an all inclusive. Over priced! Very disappointed!
Genuine Expedia guest review
Other trip May 4, 2015
A Traveler
US
2.0 / 5Fair
We had a large group that stayed for a wedding. Quite a few of us had lost luggage. The staff was not helpful AT ALL in helping us track down our luggage. There's no free wi-fi, so we wanted to try calling the 1-800 numbers for the airlines when our luggage still hadn't arrived by the next day. Depending on who answered the phone at the front desk, we were told there was a $3-$5 per minute charge to call a 1-800 number. When we went to talk to the manager, he suggested we go out on the street and use the pay phone. The directions on the tattered and broken pay phone were in Spanish. We could not get it to work. The manager finally let us make the call from his phone when we went back and pitched a fit. Some of us in the wedding, including the bride and groom, had cut our all-inclusive bracelets off for the ceremony and pictures. They threatened to charge us $100 if we didn't turn in our old bracelets when we went to ask for new ones. The groom actually threw his out because he was not told to keep it when he was given permission to cut it off. The restaurants were lackluster and outdated. Even though we were at an all-inclusive, if we wanted any wine other than house wine, we had to buy a bottle. The front desk staff was extremely rude, condescending and not helpful with our issues, i.e., lost luggage and bracelet incidents. Would have expected a lot better treatment considering the bride and groom brought in about 20 people to the resort for their wedding.
Genuine Expedia guest review
Other trip Apr 30, 2015
A Traveler
US
3.0 / 5Good
Room conditions are okay, nothing fancy. No free Wifi. Food at the resturants is a disappointment. Pool doesn't have a swim up bar, there is service but not good so you have to go to the bar yourself to get drinks. "24 hour room service" is a lie. You can free room service during the day but have to pay at night, and the room service menu sucks. Don't recommend staying here, but if you are just looking for a place to crash then it'd good for that.
Genuine Expedia guest review
Other trip Apr 27, 2015
A Traveler
US
2.0 / 5Fair
"Disappointing"
I'll try to make this short. My husband and I visited the adults-only resort during spring break. The staff was helpful (that is as positive as it gets) Specially, Paulino, Noemi, Jose, Antonia, and a few other waiters and bartenders; they carry the resort. If it weren't for them I'd rate the resort a 1. Yes, the resort needs upkeep (definitely)!!! The bed literally was composed of 2 sink holes that we struggled to get out of. Housekeeping will clean your room but it might not be till 4 pm (Yadira- 3rd floor). In the entire week there wasn't one adults-only event, for example comedy or show. The "nightclub" was dirty and outdated but worse of all only open on weekends. The food was good but there was not variety whether you were in the buffet or the restaurants. Very disappointing. Overall, we love Puerto Vallarta but will not be staying in Crown Paradise Golden- adults only.
Genuine Expedia guest review
Other trip Apr 27, 2015
Tania
US
4.0 / 5Excellent
"PVR 4/2015"
We have been here 10+ and overheard other people who got upgrades better than us who have only been back once. They are remodeling the rooms
Genuine Expedia guest review
Other trip Apr 23, 2015
A Traveler
US
5.0 / 5Outstanding
"We enjoyed our stay here"
We enjoyed the laid back comfortable hotel needs some up dates but it worked perfect for us and we would come back:)
Genuine Expedia guest review
Other trip Apr 23, 2015
A Traveler
US
3.0 / 5Good
"good loction! but needs a upgrade"
nice loction but need upgrade! didnt like the rooms but beach was nice and pool was nice
Genuine Expedia guest review
Other trip Apr 20, 2015
stef
US
4.0 / 5Excellent
"Great beach access, and wonderful staff"
All-inclusive is the way to go! The only negatives were about the room. It had an oder of old wet towels, it may have been the smell of the drains in the shower, as those were not sealed. Although with the beach, bars and weather, we didn't spend much time in the room anyway.
Genuine Expedia guest review
Other trip Apr 20, 2015
Michele
US
2.0 / 5Fair
"Would not stay here again"
Was not what I expected. To many peddlers bothering you on the beach and around the property. Food was not very good and it was hard to get a resvervation at any of the restaurants. Charged you for extra bottled water and a lot of the areas on the prorerty smelled like a sewer
Genuine Expedia guest review
Other trip Apr 18, 2015
Peggy
US
4.0 / 5Excellent
Great staff and food...no complaints! weather was perfect ! See Charlie at the front desk and he will help you with your tours and Grey line shuttle was on time and no pressure from time share people at airport !
Genuine Expedia guest review
Other trip Apr 16, 2015
A Traveler
US
4.0 / 5Excellent
"Great stay for price"
Clean facilities, pleasant staff, food good at breakfast buffet, great hamburger at pool bar. Good surf and turf at Salvadors, everything yummy at Los Gallos. Our second time here, would come back for the right price. Rooms need an upgrade, supposedly happening this year. No complaint, everything met our expectations
Genuine Expedia guest review
Other trip Apr 15, 2015
JanieMae
US
4.0 / 5Excellent
"Love OVR Luv PVR"
Great weather, great loca, food delish, staff fun. Rooms in need I'd minor updates. Air conditioning needs upgrade. Would go back!!
Genuine Expedia guest review
Other trip Apr 11, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel but could use some updating."
We enjoyed our stay there. The staff was friendly and helpful. The food at every restaurant we went to was great. The service was exceptional.
Genuine Expedia guest review
Other trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
Our second time staying here and we enjoyed it just as much as the first time. The staff are ridiculously friendly and accommodating, the food, for an all-inclusive, is excellent, especially the reservation-required restaurants and the drinks do not stop coming! The only drawback would be the too hard pillows...other than that we both love this place and the people
Genuine Expedia guest review
Other trip Apr 5, 2015
A Traveler
US
4.0 / 5Excellent
Took 4 days to get refrigerator fixed. air conditioner made noise all the time.
Genuine Expedia guest review
Other trip Apr 3, 2015
chris
US
5.0 / 5Outstanding
"We had a great vacation!"
I would recommend this resort. Staff was nice and friendly. Food and drinks very good. Close to the beach. Excellent restorants! Just perfect
Genuine Expedia guest review
Other trip Mar 29, 2015
Tetyana
US
4.0 / 5Excellent
"Good price for overall experience"
We stayed here with four, thirty-something couples and had a good experience. I recommend this property for an adult getaway, a large group or anyone looking for a lower-cost vacation than the islands or higher end resorts. This is not a spot for travelers who are picky about aesthetics. The resort is being renovated this year and does need the facelift. We do not spend a lot of time in the room so this was not a large issue for us. The hotel did move us after a night of no air conditioning and we were pleased with amenities thereafter. The ocean view room on a higher floor give a fabulous sunset view. Visit the sister property next door. The Japanese and Italian restaurants there were our culinary highlights. Their breakfast and lunch offerings were consistently better.
Genuine Expedia guest review
Other trip Mar 23, 2015
Ashley
US
3.0 / 5Good
"Spring get away"
The resort needed major updates to most everything. Service want pleasant and friendly. Food was good for the most part. Better in the reservation only restaurants. Only one restaurant didn't require a reservation which was a bit disappointing. Good location, great views and convientently located. We wouldn't chose to stay here again unless it was remodeled.
Genuine Expedia guest review
Other trip Mar 23, 2015
Laura
US
4.0 / 5Excellent
"nice hotel nice beach"
This was a nice place to stay but no swim up bar and minimal day activity's very boring for our group of 10 music by the pool put ya to sleep not up beat at all
Genuine Expedia guest review
Other trip Mar 23, 2015
Bruce
US
5.0 / 5Outstanding
We celebrated our honeymoon at the hotel and had a great room. Thank you
Genuine Expedia guest review
Other trip Mar 22, 2015
A Traveler
US
2.0 / 5Fair
"Hotel has gone downhill from previous visits"
This was the 4th time we stayed here & it will be the last. The location is good, close to town & a nice beach. The staff was not friendly, service at the restaurants was only fair. The buffets are pitiful, you have to practically beg for bacon in the morning. Very limited selection. The tub area in the bathroom is quite elevated & difficult to get in. My husband is 6' tall & his head almost hit the ceiling when in the tub. There was a leak from the bottom of the toilet so the bathroom floor was always wet. We didn't get maid service two days because they didn't come until so late in the day. Also felt we got ripped off my the cab drivers. The rate into town or the airport doubled from previous trips, the last trip was Oct 2014 so how could the same trip double in price? There also were several areas around the property that smelled like sewage.
Genuine Expedia guest review
Other trip Mar 20, 2015
irene
US
4.0 / 5Excellent
"Excellent location"
We contacted the concierge a week in advance and she handled our room and specialty dining requests and exceeded our expectations. We hd a top floor tankard room and it was very comfortable and pleasant. The view was amazing and housekeeping was so responsive and kept the room spotless throughout our stay. This is a smaller resort and we did not expect a extensive facilities. It's right on a beautiful beach and only a five minute walk to the marina where we booked various tours. The food was so-so but plentiful and well-prepared but we didn't expect or want gourmet cuisine. The staff is very polite and helpful and we always felt welcome. The sister resort next door is much more extensive and we were allowed to use their facilities as well, although the desk did not tell us this (we knew this from past reviews). Our room had a mini fridge and the new safe so I think they are starting to renovate. Overall we were quite satisfied and we paid a very reasonable price. If you are expecting a big, fancy resort, this isn't it. We have done that before and chose this because it is smaller and friendlier.
Genuine Expedia guest review
Other trip Mar 15, 2015
Cindy
US
4.0 / 5Excellent
"Great hotel. Close to beach, airport and downtown"
Staff were great. Meals were amazing. Wished we would have been greeted with umbrella drinks but that is really the only slightly negative comment.
Genuine Expedia guest review
Other trip Mar 14, 2015
A Traveler
US
3.0 / 5Good
"Great resort except for the room"
We stayed at this room six years and it was great. The only real turnoff was the room. Looks like they only cleaned the floors in the traffic area. The rest of the floor looked like it hadn't been mopped in six years. The food was great! Hard to recommend this resort with the condion of the room.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
US
5.0 / 5Outstanding
"It's Mexico"
It's nothing fancy but that's what I like !! The food was good , clean room every day and a Beautiful view of the ocean.. The staff is what made my stay a great trip .Just to name a few people Javi an his crew with the activities was always good . The bartenders,waiters, an waitresses , Carlos (2), Apollo , Jose, Anabella ,Wendy and many more , great people. All the people there were Great!!!!!
Genuine Expedia guest review
Other trip Mar 13, 2015
paul
US
2.0 / 5Fair
Hotel is very dated. Food was good, waiters weren't organized. Overal okay.
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Very nice location and staff was great"
it was a great location and the hotel staff was great! We had good food and rooms were comfortable and clean. We were concerned after reading a few bad reviews but we're very happy and didn't have any problems. The hotel does need to set a time for putting towels out for chairs they changed it every day and we had to get our stuff at the front desk a couple times. They need more chairs so it isn't such a problem to get chairs and everyone is up early to get their towels out. Other then that an amazing vacation and met great people.
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
US
4.0 / 5Excellent
"Nice, older all inclusive resort."
Staff very friendly, always willing to help and provide recommendations of things to do and good restaurants in town. Older resort very clean, however, in need of updates that appear to be in progress. Breakfast buffet very good. Found food at the evening buffet to be of better quality than on-site restaurants that take reservations.
Genuine Expedia guest review
Other trip Mar 8, 2015
A Traveler
US
4.0 / 5Excellent
"big enough, on the beach and nice pool. good food"
We enjoyed our 2 week stay. it was comfortable, and every meal we had were very tasty. we always had dinner later at 9pm. never a problem for reservations. many no shows at that time so only a few tables being waited on which to me meant the staff in the kitchen had more time to prepare our food. I also enjoyed the 12pm water aerobics..Sayjury and Diego made it more fun with their sense of humor. Volleyball was fun to watch also. I would love to see more chairs around the pool. We called it the towel game, get your towel on a chair early morning, and then you have a chair for the day. Our second week we never went to the pool till 2pm and then some chairs would open up from the early tanners. I hope in future visits, that the hotel would put in a self serve filtered water faucet. I hated bothering the bartenders just to get me water. they are busy enough with guests and wait staff to wait on.. So on that note don't forget to bring a large insulated mug. keeps water cold and also cocktails and beer. We are repeat guest and will be back. Look forward to the new improvements to the hotel. Sister hotel Club looks awesome.
Genuine Expedia guest review
Other trip Mar 8, 2015
Ann
US
2.0 / 5Fair
Food not the greatest. Smelly rooms. Warm beer, weak drinks
Genuine Expedia guest review
Other trip Mar 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Wow!"
My wife and I loved our week at the Crown Paradise Golden! Excellent staff and food. Wonderful location on the beach. View from our room was spectacular. What more could you ask for? If you go you need to realise that you can go to the adjoining hotel that they own that allows children. This is very nice as they have 3 or 4 more restaurants to choose from to add to the ones on your side.
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
2.0 / 5Fair
"Tired hotel, Not-amazing service, Below Average"
Overall, a moderately disappointing experience. Still had a good time, don't get me wrong, but I regretted saving a few bones by choosing the Crown Paradise promo over its competitors. Note, the gf and I are in our late 20s, which certainly made us the youngest hotel guests (>70% 50+) Cons: run down hotel (to be 'remodeled' mid 2015) and disappointing rooms. not enough pool chairs and not enough tables/seating for breakfast. the chair saving game with towels is out of control. Impossible to get a chair if you didn't 'claim' 1 before 9:00am (while most stay uninhabited). Lunch options consist of burgers, [very bad] pizza, or nachos as other restros are closed. Had a terrible Wifi experience (below). Constant loud music / MC-ing at pool gets old. Getting drinking water is a pain. They have no refilling stations - must go to bar. Pros: The servers are good if tipped occasionally. food above expectations (minus the 'Mexican' restro) Wifi:. I purchased a 3 day pass for Wifi. It didn't wok on my 2nd day. Asked for a new code from the front desk. They relented simply giving me a new code 'because they'd be charged for it'. I stayed polite as had no 'real' time constraints. They made me spend >1 hour talking to customer service on a phone (wifi comes from a 3rd party vendor) and re-explaining my situation to mgmt several times. Still no solution. Finally gave me a new code (duh!!!) ...Very, very poor service. Give me a code and figure it out later
Genuine Expedia guest review
Other trip Mar 4, 2015
Nick
US
3.0 / 5Good
"Very Pretty"
The only complaint I had was that it was supposed to have all tips included per the website and if you didn't tip you had bad service. It was nothing like Jamaica. Hotel was pretty and clean and food was good. Just spent more than I had planned for tips.
Genuine Expedia guest review
Other trip Mar 3, 2015
A Traveler
US
4.0 / 5Excellent
Great location. Hotel needs some updates. Restaurants are very good.
Genuine Expedia guest review
Other trip Mar 3, 2015
Dave
US
5.0 / 5Outstanding
"Relax and enjoy the view."
The hotel was located on the most beautiful stretch of beach just south of the cruise ship Marina. It was an easy walk to shopping, an affordable spa which did $30 1 hour massages and a casino. The hotel staff was wonderful and friendly, which made the glitches with our hotel door easier to accept. The pool area was convenient and beach vendors very well stocked for everything I wanted to purchase. Loved it!!!!
Genuine Expedia guest review
Other trip Feb 27, 2015
Mindy
US
3.0 / 5Good
"Repeat stay after 10 years."
We enjoyed our stay two years in a row ten years ago and we love PV, so thought we would return. We actually emailed the hotel and asked for a similar room on the same floor as we had before, and they had it ready for us. The pluses. Nice warm pool. Italian restaurant and Salvadors are good, the others not so much. Waited an hour for our food in the Paradise Restaurant. Breakfasts are always good. Down side, drawers were broken and water in shower only came half way out. People save their chairs by the pool in the middle of the night and many times don't show up to use them. The pop in the drinks tastes horrible and is too sweet, even the diet. Last of all, horrible pillows. Bed was comfortable though. Wifi costs $65.00 per week. We did hear that a complete renovation will be done before next years season. Not saying we would never go back, but changes need to be made.
Genuine Expedia guest review
Other trip Feb 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Can NOT believe the bad reviews, We LOVED it"
Had a Great Stay. Staff was amazing. Pool was nice. Beach was nice as well. Would be nice to have free WiFi. Needs some update but was that is expected for the price. Food was Good. LOVED the Japanese restaurant at sister resort. We plan on returning! Would of liked to have a king bed instead of 2 twins.Wish they would do something about the people saving chairs. Its not that they dont have enough, they have plenty.Some people would save spots for days.
Genuine Expedia guest review
Other trip Feb 25, 2015
Tim
US
1.0 / 5Poor
"Overall Experience"
We have been coming to Puerta Vallarta for the last 10 years and this resort was very disappointing. The resort was a lot smaller than it was sold on line There were not enough pool/beach chairs or shade and everyone was fighting to get those shaded seats. You should not have to come out in the middle of the night to get your chairs. And the music at the pool was so loud that it was hard to relax. And the staff gave different information for the same question. We are not coming back.
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
US
4.0 / 5Excellent
"Not Bad"
The buffet kinda sucked but the Dinner restaurants were good. If you stay at the Golden you can use the sister resort next door (Club) for dinner and the pools and such. Friendly staff, everything is very clean, 4 pools, 2 tennis courts, volleyball courts. Entertainment wasn't very good. Good drinks.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
3.0 / 5Good
"Excellent value but have realistic expectations"
If you are looking for luxury facilities and food then look elsewhere, otherwise for the money paid this hotel offers excellent value in terms of its location (excellent beach front and room view - in the right rooms), staff service (always friendly, helpful and gracious), food (definitely plentiful but don't expect five stars quality) and drinks (very good, free flowing and generously poured). The information desk was helpful in suggesting activities to do, I would high recommend this hotel for first time travelers to mexico as it was great value for money and pretty stress free with no hidden surprises. Thumbs up.
Genuine Expedia guest review
Other trip Feb 22, 2015
Will
US
4.0 / 5Excellent
Overall nice experience. Rooms need updating and would like refrigerator in room.
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent first time experience."
Great time and weather at this resort , we will be back. Staff always polite and helpful. Rooms small but nice and clean.
Genuine Expedia guest review
Other trip Feb 19, 2015
Dave
US
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