Quality Inn & Conference Center - Ellensburg

I had stayed at this property a few years ago, and was surprised to see how it has changed , for the worse. The person at the front desk was very unfreindly, obviously did not want to be there, totally un-helpfull. The room was clean, but the carpet was worn, doors were in disrepair etc. Too bad, this used to be a nice hotel.

Genuine Hotels.com guest review

We stayed on a trip between Montana and Washington. Got there around 8:30 and the restaurant had stopped serving food. We also found out the hard way the next morning by breakfast, they meant a $6 buffet at the restaurant. And it was what is usually a free continental at any other Quality hotel. Room was ok, but not in the best shape. Will probably […] try a different hotel in the area next time. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Have a great bar and restaurant also

Genuine Hotels.com guest review

The people are nice...my hotel room was cold , smelly and seemed worn out. I won't stay there again.

Genuine Hotels.com guest review

Only complaint, booked with Expedia. They put me off to the very back area. A mile walk for the bar and restraunt.

Genuine Expedia guest review

The bed and pillows were wonderfully comfortable. Sheets were pristine white but the bedspreads had seen better days. Heater worked well and bathroom was well maintained and clean.

Genuine Expedia guest review

Hotel and staff in general was fine, no problems. Room was clean but STINKY! Yuck.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This is not a 5 star hotel, however it was clean and effecient and a great place to stay for a few days at a very reasonable price.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The room was nice. It was the hallway that was the exception to our stay. Someone had been smoking out in the hallway. Each time we left our room, we had to hold our breath because it was so strong.

Genuine Hotels.com guest review

We spent one night at hotel, just a place to sleep before heading off to other activities in the Ellensburg area. Our bed sheets appeared not to have been changed prior to our arrival--lots of long and short hairs--yuck! We didn't notice this until 11 pm, when we were ready to sleep. The front desk person appeared overwhelmed with a steady stream of […] people checking in. She wasn't able to get us new sheets until about 11:30 pm. Read more

Genuine Hotels.com guest review

The room needs attention, Spurrs Bar & Grill that is in the Hotel but not run by the hotel is AMAZING OFFERS GREAT Food, Service & wine selection all at great prices. We would deffintly eat here again even if we didn't stay at the hotel. The Hotel needs to update the pictures of the restaurant & bar as they are currently outdated.

Genuine Hotels.com guest review

Swimming pool was cold. It was a super pool, just too cold for comfort. Hotel is very acceptable, rooms quiet and clean. Service in the dining room and bar was pleasant and quick.

Genuine Hotels.com guest review

I was a parent/chaperone for a HS Volleyball Tournament and we had seven rooms in all. We left at 4:30 in the morning and drove almost 200 miles to get there so our girls could play four volleyball matches. When we finally got to the hotel at about 7:15 that evening with 12 girls, 1 coach and 5 parents, all exhausted, we discovered there was NO hot […] water! A couple of girls took cold showers, but most of them just went to bed exhausted hoping there would be hot water for showers in the morning before they have to go back to the tournament! At least two rooms had no towels when we arrived so we needed to call to get them. The clock in my room was set at the wrong time and the minute button was broke so I could not set it to the right time. The bathroom ceiling was covered with brown water spots from shower steam. But the clincher for me was the spots that appeared to be blood on my shower curtain and shower stall! Obviously the housekeepers do not wipe down the shower stalls and put up clean shower curtains daily (or at least when a new guest is checking in!). And they don’t look up any higher than eye-level! I am a Choice Rewards member and have stayed at this particular Quality Inn in the past as well as many other hotels that are part of the Choice Hotels system and this is the first time I have been disappointed with the hotel. But I will say that the staff was very polite and helpful even though they could not figure out why there was no hot water! Read more

Genuine Expedia guest review

I think it would be smart to get rid of the power cords coming out of some piece of equipment hanging down to the ground. When a room hasn't been occupied for a time, someone needs to turn the heat,air conditioner on just a bit. It was cold and we needed heat in the room. When we started the heat, our face & the room was blasted with all the little […] cotton fluffs from the cottonwood trees. Read more

Genuine Hotels.com guest review

The hotel had no problem changing our room when we mentioned that we had a dog in attendance.

Genuine Hotels.com guest review

I had to buy my own extra strength Febreeze to freshen up the room. It took more than half the bottle (I did have to spray for both days of my stay), but it did help a lot. The hotel personnel were really nice though. No free breakfast, but I did have a microwave and fridge in my room, so that helped. It's also very close to resturants, historic dowtown […] area, and a Fred Meyers. Despite the terrible odor, the room served it's purpose. Read more

Genuine Hotels.com guest review

Desk/clerks were very friendly and eager to please. But with a full hotel, I think it was hard to always follow through. Fan wasn't working in bathroom, so it would get very muggy after a shower, and the mold grew quickly on the ceiing. For the price point, it was a good hotel. Good restaurant with great beers on tap.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We made a reservation to stay here as it was the only hotel with any availability on Homecoming weekend. They turned away 2 people in the checkin line in front of us since their pre-arranged reservations had been done incorrectly and they didn't have room. The brand new front desk girl was trying hard but didn't have any backup or resources. We had […] a room but there was a computer glitch that wouldn't let her check us in. We waited in the lobby for 90 minutes while she tried to figure it out. Then we finally got to the room around 10pm and there was a puddle of standing water on the bathroom floor. The same front desk girl brought us extra towels but they had no plumber, no other rooms, and there were no other hotels available. So we wore our shoes in the bathroom. The next morning they comp'd us with a free breakfast, which was good. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Old, dirty, showers don't work. Good news is that Happy Hour has stiff drinks, but that's the high point of the stay. Choose the Holiday Inn Express across the parking lot instead, better everything.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

TV did not work,no WiFi in room

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room lacked an alarm clock and you had to get a code to work the remote for the TV. What's with that??????No breakfast except coffee!!!What's with that?????Rug between beds had sticky feet to it.

Genuine Hotels.com guest review

Old hotel, had an "old odor" to it, unable to get microwave(didn't have enough), room was clean, beds not too bad, no breakfast avail, coffee and micro only in lobby, "wired" internet access in room, huge pool with decent shallow kiddy pool, would stay again for very short stay only1 maybe two nights, would recommend if looking for something clean, […] low budget, pet friendly. Read more

Genuine Hotels.com guest review

We were happy to have a clean place where we could stay with our dogs. People were nice and it was decent, certainly didn't worry about getting into the bed. Cleaner than some of the other dog friendly places where we've had to stay. Nice area too. Ellensburg is very interesting. There's a coffee shop right next door too-helpful on the morning walk […] with the dogs! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

friendly staff, conveinient location. Paid half of what our relatives paid aat anotherr location .

Genuine Hotels.com guest review

Beds were comfortable. Convenient to I 90. Front desk was friendly and helpful. The only complaint was that Expedia has a continental breakfast included on their site and there wasn't one but restraunt in hotel was good.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Under construction for renovations, restaurant closed. No fan in the bathroom. Great pool, continental breakfast had a good variey. We would definitely stay there again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was great!! The free breakfast was perfect and the rooms were very clean and comfortable. The staff was very nice and friendly.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This place had a hot breakfast made to order. It was so nice having eggs, bacon and hash browns. The locaton is close to everything and the staff was great , especially the lady cooking the breakfasts. She worked so hard I don't know how she did it.

Genuine Hotels.com guest review

The stay was OK however on check in we noted that the window latch was broken so asked for repair. It wasn't done when we returned so we had to find something to block it from opening more than 12". The key cards didn't work on two occasions we had to go to the front desk to have them reset. Room wasn't cleaned when we returned on afternoon of the second […] day but the housekeeper did it right away when we called. Good things-- quiet and accommodating in the restaurant when I didn't want the breakfast buffet. Read more

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Genuine Hotels.com guest review