Has a very knowledgable staff. Very helpful. Informed us at check in that the hot tub was down for the weekend.Genuine Hotels.com guest review
Very clean, friendly and helpful team, great location if you like shopping and a very nice continental breakfast.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for taking the time to leave this excellent review. We are so glad that you liked the location of the hotel, the staff and our complimentary breakfast! We invite you to return next time you are in the area!
Everything was very nice, pleasant staff, and nice continental breakfast. Unfortunately the whirlpool was down and we were unable to use it.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the great rating and review! I am so sorry that the whirlpool was down during your stay. It is currently up and running and I hope next time you are in the area you will stay with us again!
We've stayed here before and the staff is always friendly and efficient. It's close to lots of shopping and restaurants and the freeway. And they serve fresh-baked cookies in the evening! Breakfast is included with a large selection that includes some hot foods.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for leaving such a great review! I am so glad that you enjoyed the hotel and the staff! Please consider us next time you are in Muskegon!
"Very friendly staff"
The staff was very hospitable and welcoming, the hotel was very clean, the breakfast was fine, and the restaurant recommendation was good.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for leaving this great review! I am glad that you like the restaurant recommendation!
"In great location."
We have stayed here every September for the past 3 years. This is the first year I felt the bathroom looked a bit dated. Maybe some of the bathrooms have been remodeled and some haven't? Anyway, still like the hotel. The employees at the front desk and in the breakfast area are very friendly and helpful. The breakfast is great!Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for taking the time to leave this review. I am so sorry that you didn't enjoy our renovated bathrooms. I am glad, however, that you enjoyed our new breakfast! We hope to see you next time you're in Muskegon!
"Hotel was a tad disappointing"
We've stayed at a number of Fairfield Inns, as well as other hotels in the Marriott family. This hotel, in my opinion, was somewhat pricey ($169 + tax for a senior discounted room booked 3 months in advance) for its location and condition. The mattress was relatively well used, and the pillows were too thick for side sleepers. We had a 2nd floor room, […] which was also somewhat noisy, with noise from the room above and from kids running & playing in the halls. That said, my main complaint is really with the Marriott chain. The Marriott aspires "to be the global hospitality leader that demonstrates how responsible hotel management can be a positive force for the environment". Yet none of the Marriott hotels that I have stayed in recently, including the Muskegon property, recycles, despite using exclusively plastic disposables for breakfast and in the hotel rooms. The Fairfield Inn & Suites in Muskegon was even worse in terms of providing only #6 plastic cups (styrofoam) in the rooms and for coffee (#6 plastic is one of the worst possible choices, environmentally speaking). It also didn't even give us the option of reusing towels. For years, I dutifully filled out the Marriott's customer suggestion forms asking that recycling be made available and that other greener options be provided. Nothing has changed. I'm now making this request in a public forum hoping that other people concerned about the environment might also speak up. Read moreGenuine Expedia guest review
"Very pleasant experience."
This room was very clean. No lingering or unpleasant odors. They were able to accomodate an early check in for us with no delays at all. We got the first floor as we requested also. Very comfortable bed with room darkening curtains for a good nights sleep. We also enjoyed a free HOT breakfast. That was a pleasant surprise. Overall a very pleasant e […] xperience. Read moreGenuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the wonderful review! I am so glad we were able to accommodate all your requests for you and I am very happy to hear that you enjoyed our hot new breakfast. Thank you for the business and we hope to come to visit again soon!
"One of the more decent hotels in the area"
We stayed @ this hotel 3 years ago and liked it a lot. We enjoyed our stay this time as well but the hotel was not as nice as I remember. Or, maybe it was just the room we stayed in during this visit? Supposedly, the hotel was recently updated but our room was not (except maybe the carpeting-?). Closet door stuck and room needed fresh paint. Still, […] room was nicer than some of the other, older, cheaper hotels that we have stayed in during past visits to Muskegon. Read moreGenuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the review! We did just go through a renovation. We updated items including our breakfast, guest room bathrooms and suites, just to name a few things. We hope to host your family again next time you are in the area!
"Close to highway"
Friendly and professional staff. Everything went smoothly.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the fantastic review! We appreciate your business and we would love to invite you back to our hotel if you are ever in the Muskegon area again!
"Convenient and perfect for our weekend get away"
Hotel staff was friendly. Room and hotel areas were clean. Pool was small but just fine for our two preteens to burn off some energy after a three hour ride. Breakfast was good, included eggs and sausage and fruit. Hotel was easy to find and was located close to both our weekend destinations: Michigan's Adventure and Grand Haven Coast Guard fest. A […] little pricier than what we are used to on the east side of the state, but seemed to be consistent with pricing for the west side, especially during Coast Guard Fest. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the great review! I am glad that you enjoyed the breakfast, that is one of the items that we recently updated with our renovation. We would love to host your family again if you are ever in the Muskegon area.
Staff was pleasant and the room was clean. The things that I didn't particularly like were that the only option was a king bed or two doubles. We were three women traveling together so two queen beds would have been better. The hotel was in the parking lot of a mall which made it convenient for chain restaurants, but a not very appealing view. It was […] fine for an overnight stay. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for taking the time to leave this review! I am so sorry that we don't offer any queen sized beds, however, I am glad you that you enjoyed your stay with us while you were here.
"Clean, Comfortable and Family Oriented"
My family just stayed at the Fairfield Inn in Norton Shores and we were very happy with our stay! The hotel lobby, halls and rooms were clean and there were added amenities such as coffee, tea and hot water offered in lobby throughout the day and evening (a nice touch). The bell hop carts were EXTREMELY helpful as we had a lot of luggage, even for one […] night's stay. My husband and I were traveling with two small children ages 2 and 6 and this hotel is very family oriented. The pool/hot tub facilities are open until 11pm which we found to be very nice after returning from a 10 hour day at the Michigan Adventure Theme Park (about 20 minutes away). Small refrigerators in room, ice and vending on each floor, and a continental breakfast offered in the morning, although we had other plans and didn't eat breakfast at the hotel it smelled great and everything looked clean. There is a great deal of shopping and restaurants nearby and the hotel is near major freeways. The Fairfield Inn was an excellent choice for my family and we would definitely recommend and return. Marriott should be proud of this hotel as it lives up to the high quality of the Marriott name and I go out of my way to stay at Marriott hotels because of their high standards for quality. Read moreGenuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores I am so happy that you enjoyed your stay with us! We recently went through a renovation that included adding refrigerators and microwaves to each room and rolling out a brand new breakfast. Thank you so much for your business, we look forward to you and your family returning next time you are in the area!
Front desk was very helpful and prompt with all of our needs.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the review! I am so glad that you enjoyed your stay with us and that we accommodating to your needs. We hope to see you again soon!
"Check In Clerk"
The desk person on duty when my daughter checked in checked us into a room that had not been cleaned. It was obvious since the dirty towels and some clothing pieces left behind were visible. Additionally, the clerk forgot to note in the system that the rest of the party would be checking in separately the next day. When we arrived, for security reasons, […] they wouldn't let us into the room. This caused a bunch of problems. The clerk on duty when we arrived did call the clerk from the prior day and learned this. We were grateful since we were having problems reaching our daughter to confirm admittance was all right. Except for this significant hiccup, I like these Fairfield Inns. The breakfast is really significant and is maintained fully during the listed hours. The Hotel in general is well maintained and clean. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores I am so terribly sorry for the issues that you experienced during your stay with us. I can assure you that this is not a regular occurrence and I will absolutely be speaking with the front desk to ensure that problems like this do not arise again. Again, I apologize and I hope that in the future you consider our hotel for future accommodations.
"Great place to stay."
The staff was very accommodating and the lobby and room was very clean. Good breakfast and great coffee.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the great review! We are so glad that you enjoyed the hotel, the breakfast and the coffee. The staff works hard to maintain all of our promises to our guests. We hope to see you next time you're in town!
"Clean hotel, not far off highway."
We were very happy with this hotel, especially the price when compared to others in the area. Nice breakfast, too!Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the comment! We rolled out our hot new breakfast and we love receiving feedback about it! We appreciate your business and hope you come back to visit soon!
Room and common areas were really clean, and all employees were very friendly and helpful (I had never been to the area, and they helped with directions a couple times). Excellent cable channels - like satellite tv, not the normal limited offerings.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the great comment! The staff is a pleasure to work with, they work hard to know all aspects of their job, including different directions and local attractions! We appreciate your business and we look forward to your next visit!
Location good for Blue Lake Fine Arts Camp, near shopping and restaurants. Our bedding was not clean, air conditioning did not work well, and TV was not easy to get to regular channels.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores I am so sorry that you had some issues with your room and that your bedding was not clean. I hope that you reported these things to the front desk so we could take care of them right away for you. Our staff works hard to make sure each guests stay is perfect and I am sorry that we did not follow through with these expectations. We hope that you will still consider us for future accommodations!
You know it was the best. The only thing was on the last day when we got up for breakfast I was so looking forward to their wonderful hot meal and ended up with a cold meal, because of the holiday rush they apparently ran out of eggs and sausage. That was it. Otherwise, it was wonderful and perfect. I also liked the location of the hotel. It was very […] central to everything that we did for the 4 days we were there. Those who kept our room were wonderful. I was very comfortable with leaving my room in to their care. A big THANK YOU! We hope to see you all again. I know we are talking of visiting your Midland Hotel in the very near future and look forward to the same treatment. Marriott you are the BEST. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the awesome review! We are so happy to hear that you enjoyed your stay here. The staff is truely a pleasure to work with, they work hard to make the hotel spotless. I am so sorry that the eggs and sausage were not available for you, but I can assure you we will be fully stocked next time you stay! We appreciate your business and we look forward to your next visit!
The staff was very friendly and welcoming. I would definitely stay again.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the nice comment! We hope that you come to visit again soon!
"Good Location. Nice facility"
I have stayed here a couple of times on business. Its a nice hotel close to shopping and dining options. The staff is very nice.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the comment! We appreciate your continued loyalty to our hotel. The staff works very hard to accommodate all guests and they are truly a pleasure to work with! We hope to see you next time you are in town for business!
"Very nice, very clean everyone friendly place!"
Our stay at the Fairfield was amazing. From check-in to check-out the staff were extremely friendly and helpful. The reason I gave a 4 for the cleanliness of room was that we found some half eaten candy on the floor next to one of the beds. Other than that it was one of the cleanest rooms and the best hotel experience I've had in a while! Thank you […] Amanda and everyone at the Fairfield Inn Norton Shores! Read moreGenuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for taking the time to leave such a great comment! The staff here is truly a pleasure to work with. I do apologize about the issue you experienced in your room. We are glad you had a great stay and we hope to see you again in the future!
"Meets the needs of any traveler"
Clean, good pillows, nice staff. Breakfast was about normal but the scrambled eggs better than usual. Real oatmeal not packages. I like rooms where the ac/heat fan can run and give white noise and these rooms allow that. Very close to a number of decent restaurants so variety is nice.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the great comments! We just rolled out our hot new breakfast and are very excited to hear that you liked it!
It was clean, quiet, and comfortable. The staff was friendly, cheerful, and efficient. The breakfast was adequate and included eggs, bacon or sausage sandwiches, waffles, and pastry among other things. We stayed in a king whirlpool room. There was plenty of hot water in both the tub and shower. Just two negatives, we went in February, and we couldn't […] get the heat adjusted to make the room warm enough. We found it a bit difficult to sleep because of the temperature. If you have long hair, you might want to bring your own hair dryer. The one that comes with the room is wimpy, and you'd be there all day drying your hair. I find it most convenient to book a room through Expedia. Since the room is pre-paid, there is very little time spent checking in or out. The paperwork just goes so much faster this way. Read moreGenuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the great comment! I will be sure to share this information with my staff. I am so sorry that your room was chilly. If you ever experience any sort of problem please let our staff know, we would be happy to fix it for you! We hope to see you again soon!
Employees very friendly and helpful. Very clean , great breakfast area. Highly recommend.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you so much for taking time to write this review. We are so happy to hear that you enjoyed your stay with us and that you enjoyed our property. We appreciate the business and we hope to see you again soon!
"comfort and cleanliness"
overall decent hotel. clean, comfortable, spacious room.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for the comment! We hope to see you again next time you're in the area!
"Easy access to Grand Haven/Muskegon, lots to do"
Usually can't stand to stay in a hotel, but found this one clean, pleasant, and convienant to beaches and state parks, alot to do around hotel, in case of rain and cold weather. The only thing that i would say needs to be better is the loud exit doors on sides of hotels.......we were in room 101 and the first night got no sleep at all, due to constant […] slamming shut of the door. But other than that, very comfortable place to stay and a filling breakfast bar, with great attention to cleaning the eating area and keeping food refilled!!!! Pleasant lady working in the eating area as well as front desk. Read moreGenuine Hotels.com guest review
"Very clean hotel and a great value!"
Very friendly front desk staff. Very clean and comfortable hotel. Great location!Genuine Expedia guest review
"Stay at the Fairfield Inn for comfort & ease!"
My whole experience at the Fairfield was lovely! I found the two ladies who provided breakfast especially friendly and helpful.I will consider returning for future travels.Genuine Expedia guest review
Excellent variety of local food and chains nearby, no refrigerator, breakfast had no eggs or anything hot besides a waffle station.Genuine Hotels.com guest review
The breakfast was very good with the exception that the oatmeal was lukewarm. The staff is very friendly. Will stay again when we visit Muskegon.Genuine Expedia guest review
"Nice - clean comfortable rooms"
beautiful hotel. nice clean rooms - staff very friendly. My only complaint would be the noise from other guests. We could hear kids running and pounding on doors very early in the morning. Rooms could be a little more sound proof - but other than less than courteous neighbors, this hotel is great. Will be back again for next years Irish Festival and […] we will stay in this hotel. Read moreGenuine Expedia guest review
The service staff was friendly and helpfulGenuine Hotels.com guest review
"Decent lodging near Grand Haven for average price"
This is a nice facility. In general, I would say overpriced. However, for something comfortable near Grand Haven, it was acceptable. Breakfast bar was a bit congested and was pretty basic for the price of the hotel.Genuine Hotels.com guest review
Very clean, friendly staff, breakfast selection was very good for buffet style. Location was ideal for other choices of places to eat with the mall practically across the street. Overall was very happy with the stay. Loved the personal notes from the housekeeping staff each day.Genuine Hotels.com guest review
Fantastic - clean, great complimentary breakfast, friendly staff, would stay again.Genuine Hotels.com guest review
Recently renovated. Very nice condition. Mattress was a bit uncomfortable is our only complaint.Genuine Expedia guest review
"close to mall and good places to eat!"
The room was really nice, comfortable beds and pillows, big bathroom with good shower. Nice hdtv with free cable and super fast wifi for your laptop or smartphone. The hot tub was really nice with a small pool next to it, connected to a shady patio with tables and chairs. Good breakfast with many different options to eat for anybody's likes. Convient […] ice and pop machine, needed a snack machine though. Don't forget to grab a cookie at the desk upon arrival! Read moreGenuine Hotels.com guest review
"Good weekend stay"
The room was quite comfortable and clean. Also enjoyed the complimentary coffee and breakfast, in the morning.Genuine Expedia guest review
"Hot Rod Power Tour stay."
The staff were all very friendly and helpful. Rooms were extremely clean at all times.Genuine Expedia guest review
Nice place. Would stay there again.Genuine Hotels.com guest review
"We would stay here again."
We stayed here one night to attend a wedding in the area. The room was clean and comfortable. The staff was friendly and helpful. The location was close to our destination and close to restaurants and shopping.Genuine Expedia guest review
"2nd Stay at this hotel - might need to rethink 3rd"
I have stayed here before and figured I would stay here again ( close to family ) but this time the room was not very clean - well the Bathroom was not very clean - there was mold on the bottom of the shower curtain and in the corner of the tub - the sink also had some sort of stains in it - not sure what they were - needless to say we were not very […] impressed this time and will need to rethink about a 3rd stay. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Please accept my deepest apologies for the disappointment that you experienced at our hotel during your recent stay. I understand that there was a cleanliness issue with the tub. I have personally spoken to the housekeepers and room inspector responsible to ensure that they are well aware of the cleanliness standards of this hotel and the Marriott brand. I would certainly like the opportunity to extend an invitation of your return to the Fairfield Inn by Marriott. I know this will not eliminate the cleanliness issues that you experienced, but hopefully upon your return, you will regain your confidence in the Fairfield Inn Muskegon .
I was a little disappointed in the size of the rooms. I have stayed in Fairfield Inn and Suites before (not this one however) where there was a separate area with a couch and tv. With 2 girls traveling with my husband and I , we were glad to be able to get a room here. The couch pulls out. We got in the room, there is no couch, the one wing chair we […] got was very uncomfortable. The 2 beds were tiny. I felt like they were smaller than a typical double. The breakfast was fine, the staff was very nice and helpful with all the questions at check in. Luckily we were only there 1 night before we biked the Hart-Montague trail so I didn't complain and try to get moved. Read moreGenuine Hotels.com guest review
"Fairfield Inn in Norton Shores"
Super nice at check in and during stay - got an up dated room ( they are doing renovations ) was a nice job on the upgrate. Right near the mall and tons of places to eat all around.Genuine Hotels.com guest review
"Dirty, Noisy and poorly maintained"
The carpet was stained and had not been vacuumed well. Not so good when you have a crawling baby. The walls were extremely thin and the conversations could be clearly heard through them. Plenty of door slamming until midnight as well. Electrical sockets not working or hanging out of the wall, TV;s that don't work or clock radio's that randomly turn […] on every 5 minutes. The staff were great, but they try to cover up the inadequacies of the hotel. Read moreGenuine Hotels.com guest review
"Perfect weekend getaway"
This hotel was perfect for our weekend in Michigan. The staff was friendly, professional and efficient. We were very impressed with the hotel decor, grounds and especially loved the fresh baked chocolate chip cookies in the evening. The only things we could possibly complain (and even then it is not a real complaint) is the elevator is slow and the […] soaps for the shower smell like paste. So, bring your own soap and use the stairs if needed and you will enjoy your visit as much as we did! Read moreGenuine Hotels.com guest review
"Fairfield Inn, Mount Garfield, Muskegon, Mich"
Super, Super, Super, everything was absolutely GREAT. Clean room, GREAT staff, Very good breakfast. We would recommend this hotel highly. I read alot of reviews before choosing this hotel. We were very happy and we know you will be also. Lots of close restaurants and shopping. Close to M.A.Genuine Hotels.com guest review
"nice place to stay"
Staff was very friendly. Room was clean. Beds were comfortable, and breakfast had a nice variety. This is a nice hotel to stay at for business or leisure.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )