"2nd Stay at this hotel - might need to rethink 3rd"
I have stayed here before and figured I would stay here again ( close to family ) but this time the room was not very clean - well the Bathroom was not very clean - there was mold on the bottom of the shower curtain and in the corner of the tub - the sink also had some sort of stains in it - not sure what they were - needless to say we were not very […] impressed this time and will need to rethink about a 3rd stay. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Please accept my deepest apologies for the disappointment that you experienced at our hotel during your recent stay. I understand that there was a cleanliness issue with the tub. I have personally spoken to the housekeepers and room inspector responsible to ensure that they are well aware of the cleanliness standards of this hotel and the Marriott brand. I would certainly like the opportunity to extend an invitation of your return to the Fairfield Inn by Marriott. I know this will not eliminate the cleanliness issues that you experienced, but hopefully upon your return, you will regain your confidence in the Fairfield Inn Muskegon .
I was a little disappointed in the size of the rooms. I have stayed in Fairfield Inn and Suites before (not this one however) where there was a separate area with a couch and tv. With 2 girls traveling with my husband and I , we were glad to be able to get a room here. The couch pulls out. We got in the room, there is no couch, the one wing chair we […] got was very uncomfortable. The 2 beds were tiny. I felt like they were smaller than a typical double. The breakfast was fine, the staff was very nice and helpful with all the questions at check in. Luckily we were only there 1 night before we biked the Hart-Montague trail so I didn't complain and try to get moved. Read moreGenuine Hotels.com guest review
"Fairfield Inn in Norton Shores"
Super nice at check in and during stay - got an up dated room ( they are doing renovations ) was a nice job on the upgrate. Right near the mall and tons of places to eat all around.Genuine Hotels.com guest review
"Dirty, Noisy and poorly maintained"
The carpet was stained and had not been vacuumed well. Not so good when you have a crawling baby. The walls were extremely thin and the conversations could be clearly heard through them. Plenty of door slamming until midnight as well. Electrical sockets not working or hanging out of the wall, TV;s that don't work or clock radio's that randomly turn […] on every 5 minutes. The staff were great, but they try to cover up the inadequacies of the hotel. Read moreGenuine Hotels.com guest review
"Perfect weekend getaway"
This hotel was perfect for our weekend in Michigan. The staff was friendly, professional and efficient. We were very impressed with the hotel decor, grounds and especially loved the fresh baked chocolate chip cookies in the evening. The only things we could possibly complain (and even then it is not a real complaint) is the elevator is slow and the […] soaps for the shower smell like paste. So, bring your own soap and use the stairs if needed and you will enjoy your visit as much as we did! Read moreGenuine Hotels.com guest review
"Fairfield Inn, Mount Garfield, Muskegon, Mich"
Super, Super, Super, everything was absolutely GREAT. Clean room, GREAT staff, Very good breakfast. We would recommend this hotel highly. I read alot of reviews before choosing this hotel. We were very happy and we know you will be also. Lots of close restaurants and shopping. Close to M.A.Genuine Hotels.com guest review
"Close to mall and restaurants"
Great hotel. Clean, fairly new, very comfy and well laid out. Staff very pleasant. Great for a business trip; I would definitely stay here again.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for taking the time to leave this review for us, we appreciate the kind words! We hope to see you next time you are in town for business.
"Inget att klaga på. Mycket bra hotell."
Vi trivdes bra där vi var mycket nöjda med hotellet, deras träningsrum samt pool. Rummen och dess AC fungerade mycket bra. Vi var mycket nöjda med vår vistelse.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Tack för svaret. Vi hoppas att se er igen nästa gång du är i stan!
Sehr gutes Hotel. In direkter Nähe zu einer Einkaufsmall. Sehr gutes Frühstück.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Vielen Dank für deine review, wir freuen uns das unsere Frühstück euch gut Geschmack!
Stayed one night as we were in transit. The hotel is clean and the staff was helpful and pleasant. We found easy access to places to eat and do some casual shopping. The room itself was clean and quiet which is what I was looking for after a day of driving.
07/01/14 culinary58 Chicago, Illinois
We booked a two night stay here and loved it! The staff is amazing, we were on a short cycling tour and they allowed us to bring our bikes inside to store in one of their large storage rooms on the main floor - bonus! Easy to get to and right in between Grand Haven and Muskegon, if you're in the area I'd highly recommend it.
"Great service, close to amenities"
06/30/14 Harry E Springfield, Illinois
This Marriott property in Muskegon is close to "Generica" - shopping, restaurants and fuel. An excellent place to stop after a long day on the road! The service was excellent and every employee friendly and the room was very comfortable. The HVAC system was quiet and efficient and kept the room a comfortable temperature throughout the night. The Fairfield offers a free breakfast and it was well stocked with morning comfort food to get us on our way the next morning. WiFi was consistent and allowed me to get some work done before relaxing for the day. The Lake Michigan beach is close by and an easy trip and the sunset is beautiful this time of year - definitely recommend this if you have the time to slow down and relax a little. Bring a chair or blanket/towel as there are very few on the beach.
"Great place to stay, good location"
06/18/14 CorvettegirlAnnArbor Ann Arbor
The building is fairly new with a nice indoor pool. The double queen room was large with comfortable beds. There was a refrigerator and microwave in the room. The breakfast was very good. The hotel was located next to a mall and across the street from another strip mall. There were many chain restaurants in the area. Just minutes from Lake Michigan.
06/18/14 melkloa Greenville, South Carolina
I stayed here for one night for a wedding. The hotel was clean and the staff was friendly and helpful. The complimentary breakfast had a good selection. It's located near many restaurants and shopping.
"Family Friendly Near Michigan Adventure"
06/17/14 Debbie B Grapevine, Texas
Beautiful facility, much higher quality than expected. Staff was helpful and friendly, complimentary breakfasts were great, free WiFi worked without problems. Easy location with lots of places to eat nearby, plus a mall, major grocery store and big toy store within a couple miles TP meet all family needs. Swimming pool and exercise room small but very clean. Will definitely stay again when planning trip to nearby Adventure Park.
"Short Business Trip"
05/30/14 debntodd Detroit, Michigan
Had a short one night business trips. Booked online at the Marriott website. Rate was average for the area. We arrived late (11pm) and were greeted by a friendly staff member at the front desk. Check in was fast. She didn't know how to use the gift card we wanted to use, but it was no problem at check out. They used it and billed the rest of the balance to our card. Rooms were clean. Pretty basic for a Marriott property. Lots of restaurants close by and a mall was right behind us. We were able to find fast food open at midnight and there were bars open as well. Everything was very quiet. Comfy beds and mattresses with nice sheets. Plenty of towels. Wifi was fast - good connection. Air conditioning worked well. I like the room pretty icy when I am sleeping and it only took a few minutes to get the room cold. There was a decent looking breakfast going on, but did not have enough time. I don't know this area well and the GPS took us a weird route through the middle of nowhere for about 10 minutes. We were glad to see the hotel area was more populated. Back of the hotel looks over the mall. Front over the main road.
"wow... great service"
05/06/14 king_reception king_reception
Such a great team ; I would like to take a moment to thank you and your entire team for the wonderful stay. I also would like to let you know that from the moment I walked into your lobby to the moment I left, everyone I had an interactions with was just wowed the life out me. I unfortunately don’t remember their names, but; Arrival; the agent who was training Ann, your new desk agent, and Ann ( I think that was her name) . Both were very welcoming, warm and good with directions. In the evenings ; the African American female desk agent in PM shift was so friendly, warm and really good with directions as well. Overnight ; your overnight agent who offered the breakfast at 5:00 on Sunday morning while I was checking out. wow I travel 3 to 4 times a month and this is the second time I am being so impressed by a Marriott Hotels’ entire team. Thank you so much for making my first trip to Michigan a wonderful one.
"Quiet and clean"
04/16/14 Tydewi Montgomery City, Missouri
Really enjoyed our one night stay at this Fairfield Inn. Very quiet! In a great area with lots of restaurants and shopping within walking distance. Breakfast was good and service was excellent! Would recommend this very well kept property to friends and family.
"Great place to stay"
03/16/14 blakgray2003 Michigan
We stayed 2 nights in February. Excellent service, rooms very clean, updated hotel. Nice location near restaurants and shopping. Easy to get to. Adequate breakfast. Pool and fitness very well kept. Will stay there again.
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