Very clean, friendly staff, breakfast selection was very good for buffet style. Location was ideal for other choices of places to eat with the mall practically across the street. Overall was very happy with the stay. Loved the personal notes from the housekeeping staff each day.Genuine Hotels.com guest review
Fantastic - clean, great complimentary breakfast, friendly staff, would stay again.Genuine Hotels.com guest review
Recently renovated. Very nice condition. Mattress was a bit uncomfortable is our only complaint.Genuine Expedia guest review
"close to mall and good places to eat!"
The room was really nice, comfortable beds and pillows, big bathroom with good shower. Nice hdtv with free cable and super fast wifi for your laptop or smartphone. The hot tub was really nice with a small pool next to it, connected to a shady patio with tables and chairs. Good breakfast with many different options to eat for anybody's likes. Convient […] ice and pop machine, needed a snack machine though. Don't forget to grab a cookie at the desk upon arrival! Read moreGenuine Hotels.com guest review
"Good weekend stay"
The room was quite comfortable and clean. Also enjoyed the complimentary coffee and breakfast, in the morning.Genuine Expedia guest review
"Hot Rod Power Tour stay."
The staff were all very friendly and helpful. Rooms were extremely clean at all times.Genuine Expedia guest review
Nice place. Would stay there again.Genuine Hotels.com guest review
"We would stay here again."
We stayed here one night to attend a wedding in the area. The room was clean and comfortable. The staff was friendly and helpful. The location was close to our destination and close to restaurants and shopping.Genuine Expedia guest review
"2nd Stay at this hotel - might need to rethink 3rd"
I have stayed here before and figured I would stay here again ( close to family ) but this time the room was not very clean - well the Bathroom was not very clean - there was mold on the bottom of the shower curtain and in the corner of the tub - the sink also had some sort of stains in it - not sure what they were - needless to say we were not very […] impressed this time and will need to rethink about a 3rd stay. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Please accept my deepest apologies for the disappointment that you experienced at our hotel during your recent stay. I understand that there was a cleanliness issue with the tub. I have personally spoken to the housekeepers and room inspector responsible to ensure that they are well aware of the cleanliness standards of this hotel and the Marriott brand. I would certainly like the opportunity to extend an invitation of your return to the Fairfield Inn by Marriott. I know this will not eliminate the cleanliness issues that you experienced, but hopefully upon your return, you will regain your confidence in the Fairfield Inn Muskegon .
I was a little disappointed in the size of the rooms. I have stayed in Fairfield Inn and Suites before (not this one however) where there was a separate area with a couch and tv. With 2 girls traveling with my husband and I , we were glad to be able to get a room here. The couch pulls out. We got in the room, there is no couch, the one wing chair we […] got was very uncomfortable. The 2 beds were tiny. I felt like they were smaller than a typical double. The breakfast was fine, the staff was very nice and helpful with all the questions at check in. Luckily we were only there 1 night before we biked the Hart-Montague trail so I didn't complain and try to get moved. Read moreGenuine Hotels.com guest review
"Fairfield Inn in Norton Shores"
Super nice at check in and during stay - got an up dated room ( they are doing renovations ) was a nice job on the upgrate. Right near the mall and tons of places to eat all around.Genuine Hotels.com guest review
"Close to mall and restaurants"
Great hotel. Clean, fairly new, very comfy and well laid out. Staff very pleasant. Great for a business trip; I would definitely stay here again.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Thank you for taking the time to leave this review for us, we appreciate the kind words! We hope to see you next time you are in town for business.
"Inget att klaga på. Mycket bra hotell."
Vi trivdes bra där vi var mycket nöjda med hotellet, deras träningsrum samt pool. Rummen och dess AC fungerade mycket bra. Vi var mycket nöjda med vår vistelse.Genuine Hotels.com guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Tack för svaret. Vi hoppas att se er igen nästa gång du är i stan!
Sehr gutes Hotel. In direkter Nähe zu einer Einkaufsmall. Sehr gutes Frühstück.Genuine Expedia guest review
Response by Fairfield Inn and Suites by Marriott Muskegon Norton Shores Vielen Dank für deine review, wir freuen uns das unsere Frühstück euch gut Geschmack!
09/14/14 Miss43 Michigan
The staff was very friendly, room was clean, and quiet. Great place to stay!! When we arrived there were fresh chocolate chips cookies, and a great greeting from Amanda. We felt very welcomed. The next morning at breakfast the hotel staff made sure we gotten what we needed.
"Fairfield Inn in Muskegon MI"
08/13/14 sandi e Burlington, Wisconsin
I recently had the displeasure of staying at this Fairfield Hotel. I have stayed at many Fairfield’s before and this one did not stack up to other stays at other locations. We were in attendance for a wedding and I booked 3 rooms well in advance, and asked that the rooms all be on the same floor. I contacted the hotel a few days before the event to confirm the reservations and again asked that the 3 rooms be on the same floor. Two rooms were on the same floor, but the 3rd was not. I asked if that could be corrected and was informed that there was nothing they could do. Not happy with that, but, ok, I could live with that. Upon check-in, I was disappointed that the hot tub was not running and had not been running for a while. Upon checking into the 3rd room, there were stains on one of the cushions on the couch, Of course no one wanted to sit on it so we turned the cushion over, only to discover that one was torn. I went to take a shower the next day, only to discover hair on the shower walls and in the tub. It was not one of ours as no one had taken a shower before, or even touched the shower before this. One of the other rooms smelled of dust and mildew. With the person staying in this having asthma, I was concerned about that. One of the three rooms never did get made up on Saturday. At a cost of $169.00, per night, per room, times 3 rooms, this was a costly stay. I could have rented a house in the area for the weekend for that cost. Others guests in attendance for the same wedding voiced similar issues with their rooms. When checking out, I informed the front desk of my issues and concerned and all she could say was “I’m sorry” I am in this area often to visit family and I will not stay here.
08/10/14 klreese Detroit, Mi
We traveled to Grand Haven for a wedding unknowingly during a extremely busy weekend of festivals. We booked a room at Red Roof Inn and Suits in MUSKEGON heights, as the pictures showed updated decor and a desirable room. Unfortunately we got FAR LESS then that. After complaining and getting a return we frantically called every nearby hotel. Thankfully Fairfield Inn had availability. Although it was a bit pricey, we were desperate. Shortly after booking we got a courtesy call saying they upgraded our suit because of a double book, but we were not.being charged extra. What a blessing compared to the ordeal we had encountered all day! The staff was extremely nice and we're concerned with our previous circumstances. The room was beautiful and the bed was like sleeping on a cloud!!! Highly recommend this hotel! !
"Clean newer rooms with excellent front desk reception!"
08/06/14 Sarahboh Toronto, Ontario
We are currently in this hotel as we are visiting the area for Michigan's Adventure amusement park. We got here yesterday after a 5 hour drive and was greeted by a very cheerful. She had us in our rooms quickly and provided cookies for the kids which kept them happy. We had to call down a few times concerning calls, beds, etc and the service was excellent. The downside here the rooms only have two double beds which can be tough with a family of four. As well they do not offer cots or cribs which I consider another tick against them. A family of four with two children who are 7,8 these beds are a tough fit and a cot would've allowed a bit more comfort sleeping. The rooms are very clean and spacious. It's nice to have a microwave and fridge in the room. Beds are comfortable (other than being squished) and great pillows! Bathrooms are very spacious.
"Stay here you will not be dissappointed"
07/16/14 Sandra K Detroit, Michigan
Our family had a wonderful stay at this hotel. The hotel was Clean updated and comfortable. We were lucky get several rooms without a reservation and i was glad it worked out so wonderfully wake by 9 am for a Fresh fabulous breakfast friendly knowledgeable staff helped us tremendously it was also located close to the adventure park. Great pool and near shopping
Stayed one night as we were in transit. The hotel is clean and the staff was helpful and pleasant. We found easy access to places to eat and do some casual shopping. The room itself was clean and quiet which is what I was looking for after a day of driving.
07/01/14 culinary58 Chicago, Illinois
We booked a two night stay here and loved it! The staff is amazing, we were on a short cycling tour and they allowed us to bring our bikes inside to store in one of their large storage rooms on the main floor - bonus! Easy to get to and right in between Grand Haven and Muskegon, if you're in the area I'd highly recommend it.
"Great service, close to amenities"
06/30/14 Harry E Springfield, Illinois
This Marriott property in Muskegon is close to "Generica" - shopping, restaurants and fuel. An excellent place to stop after a long day on the road! The service was excellent and every employee friendly and the room was very comfortable. The HVAC system was quiet and efficient and kept the room a comfortable temperature throughout the night. The Fairfield offers a free breakfast and it was well stocked with morning comfort food to get us on our way the next morning. WiFi was consistent and allowed me to get some work done before relaxing for the day. The Lake Michigan beach is close by and an easy trip and the sunset is beautiful this time of year - definitely recommend this if you have the time to slow down and relax a little. Bring a chair or blanket/towel as there are very few on the beach.
"Great place to stay, good location"
06/18/14 CorvettegirlAnnArbor Ann Arbor
The building is fairly new with a nice indoor pool. The double queen room was large with comfortable beds. There was a refrigerator and microwave in the room. The breakfast was very good. The hotel was located next to a mall and across the street from another strip mall. There were many chain restaurants in the area. Just minutes from Lake Michigan.
06/18/14 melkloa Greenville, South Carolina
I stayed here for one night for a wedding. The hotel was clean and the staff was friendly and helpful. The complimentary breakfast had a good selection. It's located near many restaurants and shopping.
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