Nice hotel in great location. Close to everything and easy to get toGenuine Hotels.com guest review
"A friendly place, perfectly situated in Portland"
Friendly and helpful staff. Valet parking very convenient and efficiently run. Nice to find a hotel that allows dogs, though we didn't have any! Breakfast was OK, but it would have been nice if one could have chosen the full buffet or a continental breakfast. For those only wanting a cup of coffee, juice and toast, $11:75 is a lot!! On Christmas night […] the restaurant featured a special: Roast ham, with all the accompaniments. We got back from a day out to find that most of the other items on the menu were unavailable, so we said we'd have the special. What appeared on our table was not good!! A pile of soggy yam cubes, tinned, soggy asparagus in some kind of cream and a hunk of some kind of dark brown solid mass, akin to tofu, but firmer. This was supposed to be roast ham! It was not! Goodness knows what it was. The waitress apologized, however, and we were not charged, but food like that should never see the light of day. Otherwise we were very happy with the hotel. Read moreGenuine Expedia guest review
"good value for a great view"
This hotel is a little on the far end of Commercial Street but has a great view of harbor and is within walking distance to everything in town. Comfortable, big room, nice lobby with bar/ restaurant (which was great for meeting visitors).Genuine Hotels.com guest review
New building, friendly staff. The breakfast buffet was good (which is good since it was the only game in town on Christmas morning). Restaurant closed Christmas eve, but full menu available in the bar. Price fair. The only criticism is that there was only one chair in a room with two queen beds.Genuine Hotels.com guest review
Loved this hotel. Centrally located and very convenient, with firendly wonderrful service. Walking distance to everything. Must go the the STANDARD BAKERY nest doorr!!! They have a salt water pool which is phenomenal. Hey Portland loved my visitGenuine Hotels.com guest review
"Great hotel, excellent service."
This hotel was a great experience for our family. The room/hotel was very clean and the staff was extremely helpful & friendly. The location is excellent and within walking distance to many restaurants. Overall, I would highly recommend staying at The Hilton Gsrden Inn.Genuine Expedia guest review
"Hilton Portland thanksgiving weekend"
Can't beat the location, as it's right on the waterfront and next door to one of the best restaurants in Portland - Fore StreetGenuine Hotels.com guest review
"close to everything"
While this may not be not a 5-star hotel, whatever star level it is, it is great. Friendly service -- from everyone, from the valet to the reception desk to the restaurant to the housekeepers. Convenient location. Fair price.Genuine Hotels.com guest review
"just one suggestion"
just one minor complaint...the restaurant breakfast buffet is not warm enough. the food is soggy & cold.Genuine Hotels.com guest review
Easy to access highways and walk all around the Old Port. It was quiet and the beds were very comfortable. The water pressure in the shower was not great and there was no exhaust fan in the shower either. Other than that, I would stay there again.Genuine Hotels.com guest review
"Good choice for inner-city Portland!"
Our one complaint is about their parking policy that seems to be applied differently depending on how much of a fuss a guests makes about having to pay the $15/day charge.Genuine Expedia guest review
"Walking distance to everything"
The hotel was very nice, the room comfortable, well equipped, quiet, and clean. Emmie at the front desk was quite knowledgable about the local restaurant scene and directed us to some great places! The warm fireplace in the lobby was a nice touch. Overall we were very satisfied and would stay here again.Genuine Hotels.com guest review
"Great location in Portland, Maine!"
Loved the room, location, and service. Disappointed in the "spa" which we really like when we travel.Genuine Expedia guest review
"They made us feel like a part of their family!"
We loved our visit to Portland, Maine and a lot had to do with our stay at the Hilton Garden Downtown Waterfront. It was clean and quite. The staff was amazing, the food was great. It was all perfect. They made sure we were always okay and that everything was perfect. We had trouble with our heat in the room. They fixed it and they gave us two breakfast […] vouchers. Their bartender made the best margaritas! We really felt like we were part of their family. We would definately stay there again. Read moreGenuine Expedia guest review
Overall we had a lovely stay at this hotel. I asked for a wake-up call, though, which didn't happen, and could have had dire consequences if I hadn't awakened on time. That shouldn't happen at a Hilton. The staff was friendly and helpful in every other way, and the valet service was especially nice.Genuine Hotels.com guest review
"Great Hotel in Great Location"
The Hilton Garden Inn is in a great location, within easy walking distance to lots of shops, restaurants and the waterfront. It's right across the street from the ferry terminal so it's very easy to get around without a car. The staff is friendly and helpful, with the exception of one or two front desk employees who involved in personal conversations […] from time to time while we were waiting to be helped. We didn't use the pool or hot tubs, but they looked very nicely kept. This was one of the more reasonably priced hotels in Old Port and we would definitely come back. The room was very comfortable and well-kept as well. Read moreGenuine Expedia guest review
"Great location, nice hotel"
We stay in Portland a lot, and this is one of the nicer hotels we've stayed in. Staff are super helpful and friendly and rooms are very nice.Genuine Expedia guest review
"Great staff and location"
All employees of hotel were wonderful from the shuttle driver to the desk, dining and beverage staff. Super locationGenuine Hotels.com guest review
"Great for a weekend trip."
The Hilton Garden Inn is right in the middle of the downtown area of Portland, probably the best location of the city. We stayed there two nights for a wedding that was in a near by hotel right around the corner. Even though the other hotel had a discounted block rate on its rooms, the price of the hilton garden inn was cheaper so we chose to stay there. […] The rooms were relatively modern looking (except for the carpet) and WiFi reception was decent (and free!). The shower in the bathroom was great with perfect pressure and temperature and the temperature of the room was easy to control. Those are the biggest things I look for in a hotel room so as far as I was concerned, it was the perfect place to stay. Read moreGenuine Expedia guest review
"Comfortable & Great Location"
Great location right near a bunch of restaurants and shops, including a good bakery/coffee place next door, Standard Baking Company. Rooms are clean, spacious (bed, pull-out sofa & desk), and comfortable. Rooms with king-size beds offer adjustable mattresses (i.e., can adjust the firmness of the mattress), but it'd be great if the rooms advertised and […] provided instructions in how to use the dial and where to find it. I couldn't find it because I didn't think to look under the fitted sheet. The hotel has a pool and jacuzzi that's open until 11pm, which is nice. However, the pool and spa are on the first floor and has a street-level window. So, passerbys can directly look in on the pool. In the evenings, the hotel offers freshly-baked cookies at the check-in desk. In the mornings, there's a coffee/tea/hot chocolate bar. Unfortunately, even though the rooms are pricey (though comparable to other hotel rooms in that same area of Portland), the room rate does not include breakfast in the morning. Overall, it's a good hotel choice for Portland. Read moreGenuine Hotels.com guest review
"LOVED LOVED LOVED THIS HOTEL!!"
Not all Hilton Garden Inns are the same--this one was absolutely wonderful in all ways. I am shocked at the low star ratings from others because we thought this place was top notch. Location was perfect allowing us to hit the shops and easily return with bags before we headed out again. Front desk was incredibly helpful and we were thrilled at how friendly […] everyone was. Read moreGenuine Hotels.com guest review
Our whole experience was great at this hotel. The staff was friendly and helpful. The hotel was in easy walking distance to restaurants and the water.Genuine Expedia guest review
Room was very large & staff was very friendly & helpful!Genuine Hotels.com guest review
"Couple from Washington, DC"
Very nice hotel located in the heart of the harbor district. Close to all the bars, restaurtants and shopping. Staff was excellent. Our flight out of Portland wasn't until 7 PM and they allowed us to keep our car on-site (valet parking) all day after checkout for no additional charge.Genuine Expedia guest review
"Waterfront hotel with parking"
Nice hotel in a great location right on the waterfront. The staff were very pleasant and helpful and the valet parking was a nice extra.Genuine Expedia guest review
We were very satisfiedGenuine Hotels.com guest review
Friendly, helpful staff. Good breakfast. Convenient for ferries, sightseeing boats, Fore St. restaurant, Standard bakery.Genuine Hotels.com guest review
"Close to all but not very comfy"
Very friendly staff, but the room was quite small for the price. And, although we got a king-sized bed, the bed seemed very small to me (and rock hard -- although when we left my husband spotted a sign which said that king-sized beds could be adjusted for comfort). The pool was nothing more than a single lane pool. My daughter wanted out immediately. […] Yummy warm cookies at the front desk though (between 4-7 daily, I believe)! And can't beat the location! Read moreGenuine Hotels.com guest review
Great,only had one day Segway tour and of course lobster.Genuine Hotels.com guest review
"Great place to stay in Portland"
Location is the best thing about this hotel. It is walking distance to the old port and restaurants. The room was clean and spacious. There was a very comfortable ergonomic chair at the desk which was a nice touch. All the staff were very friendly and helpful. The only negative is that the price of the room was a bit high for a mostly standard hotel […] room in Portland Maine. Read moreGenuine Hotels.com guest review
Great hotel. Very neat and clean. We have five people in one room and it was FANTASTIC!!! Plenty of room, we did not feel crowded in at all. The employees were very nice and helpful. The surrounding area, pleasant. I couldn't have asked for a better place to stay while in Portland. I was so relieved to see our room when we arrived as we had just had […] a bad experience at a hotel in York Beach (not a Hilton). Overall, a great stay. Read moreGenuine Hotels.com guest review
Very friendly staff! The rooms are comfortable and we were happy with our stay. Would be happy to stay again of we're in Portland.Genuine Hotels.com guest review
Didn't spend much time in the room, such a great town! Came for Mumford concert.Genuine Hotels.com guest review
Perfect place and location.Genuine Hotels.com guest review
"Very enjoyable stay"
Very nice stay. The room and bathroom were very clean and cozy. The bed was very comfortable, I slept amazingly.Genuine Expedia guest review
"great simple and accessible"
The Hilton Garden Inn was perfectly fine in almost every way.Genuine Hotels.com guest review
"in the heart of portland"
hotel was new and clean, very efficient and helpful staff. perfect location in walking distance to all activities , marina and shopping.Genuine Hotels.com guest review
"Great hotel, with a near perfect location."
An excellent hotel, and a very professional and friendly staff. The only thing that struck me as unusual was a lack of a safe in the hotel room, but that may well be common throughout the northeast. The hotel is also in a near perfect location.Genuine Expedia guest review
"The beef critter is dead, don't kill, sandwich."
Stay at hotel was fine, but the cook needs lessons on preparing a hamburg sandwich. I did ask for my hamburger well done, but didn't expect to get a hockey puck in return, and the lettuce and onion were almost non-existent. I floss more lettuce and onion after a good sandwich.Genuine Hotels.com guest review
"Great location, great staff, great views!"
Very nice hotel, staff are very helpful very close to everything in town!Genuine Hotels.com guest review
The most customer-friendly staff that I have ever met. From the front desk personnel to the maintenance staff, everyone is a first-class professional (rare these days). We had never been to Maine before, now we plan to visit this hotel at least annually. It was my birthday but I didn't tell the staff. Somehow they found out and presented us with a complimentary […] bottle of wine. Thank you so very much for me and my wife's birthday vacation experience. Read moreGenuine Expedia guest review
We just stayed one night. The staff was very helpful, from the valet parking to the front desk. Would stay again!Genuine Hotels.com guest review
"Great town before ten."
This hotel has a great location for the town of Portland.Genuine Hotels.com guest review
"Great staff, fantastic stay!"
We thoroughly enjoyed our stay here. First and foremost, the staff were exceptionally friendly and helpful. The room was clean, a good size and the beds were very comfortable. The location is also great. Overall, a very pleasant stay and we could not want for anything more.Genuine Expedia guest review
"Room was nice, the mattress so soft..."
The room was sizable and nice. The hotel and amenities were fine. I felt manipulated and condescended to by the valet parking attendant. The front desk people, though pleasant, seemed insincere and plastic. But the room was nice except for a painfully soft mattress that made us fall to the middle if we did not toss and turn on the very edges!Genuine Hotels.com guest review
"beautiful view; walk to sights"
Very pleasant stay. We loved the view from our room and the location of the hotel. The concierge was helpful. He suggested a lovely walk that we would not have know about. The only problem was our toilet overflowed and was not fixed immediately. It was, however, repaired by the time we came back from out next excursion.Genuine Hotels.com guest review
"Great location, lots of things to like"
It was clean, comfortable, conveniently located and a good value for the money. Treadmills on first floor, complimentary coffee in lobby at times. Parking available on site and nearby...valet service. Really spacious room. We were three guys and there was a sofa bed in our room. Perfect in most every way!Genuine Hotels.com guest review
Great location, close to all the restaurants, bars, shops! Great place to be. My only complaint is the mattress was way to hard.Genuine Hotels.com guest review
"Located near the cneter of town"
We enjoyed the view form the room and the location of the hotel.Genuine Expedia guest review
"Central Location and Recommended"
I enjoyed the hotel and it has a great central location - in my opinion much better than the other hotels we were considering. We would likely stay here again. The staff was friendly and helpful and the view on the seaside was pleasant and romantic. Our only complaint is that there was a strange smell in our room - somewhat malodorous. A scented candle […] we bought took care of it but preferably it wouldn't have been there in the first place. I'm sure this was probably something unusual and it wasn't severe enough to change rooms (though again, it was enough for us to get a candle). I always have good experiences at Hilton Garden Inns and this fits in with the general trend. Read moreGenuine Hotels.com guest review
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