"Would stay again if the fix the breakfast menu"
The hotel was great. Clean, close to other activities. The food from the bar was delicious. Breakfast on a scale of 1-10 was a 2. Not very good. Luke warm, juices were room temp with no ice. Didn't enjoy breakfast at all.Genuine Hotels.com guest review
"Clean room, comfortable bed; poor food"
This property seems to be well suited for short business stays. The food, however, I found to be quite pedestrian. The breakfast buffet is inexpensive and it should be--nothing more than the typical free breakfast served by competitors. The dining room was unclean, tables were left unbussed, and I was left with the sense that it was understaffed, in […] general. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the Review. I am glad to let you know that as of 12/1/14 we will be running a improved breakfast buffet from what we have provided in the past. I hope that when you are back in town you give us a 2nd chance. Thank you,
"Our second time here"
This was our second stay at this hotel. We stayed here in 2013, and when it came time to choose a hotel, we liked this one well enough to stay here again.Genuine Hotels.com guest review
"A good choice"
The hotel was nice, the rooms are clean and the beds are very comfortable. The staff was very personable and helpful. The hotel is about 11 miles outside of Grand Rapids proper but is surrounded by plenty of dining and shopping options. I would definitely stay here again.Genuine Hotels.com guest review
very dissappointed. no comp. breakfast. no tvs in lobby area. bar and restaurant hours very inconvenient for us, as we were flying out late in the p.m. with nothing to do!! lamp shade fell off lamp in room to heat or dryrot.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the review. My apologies that our hotel did not meet your expectations, Holiday Inn does not offer free breakfast, but we do offer a best4breakfast package that will included breakfast in your stay for up to 2 adults. If free breakfast is a must have I would strongly recommend a Holiday Inn Express. Every Holiday Inn Express offers free breakfast. Again my apologies that our restaurant hours were not convenient. We try and cover as many people as possible by being open for breakfast at 6am on weekdays and 7am on weekends, with the bar being open for dinner from 4pm to 11pm 7 days a week. Thank you again for the feedback,
Clean quiet room that was perfect sleeping conditions. What else can you ask for?Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the review. I am glad to hear you had a great nights sleep.
Fine Hotel, met expectations. clean and Holiday Inn comfortable. Must say, paid extra for breakfast via web, DON'T. Not worth it. We had a corner shower without tub, could be an issue for some guests.Genuine Hotels.com guest review
Nice hotel!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the great review!
"Close to a great Orchard-Robinette's for Grandkids"
Very friendly,helpful staff. Clean,comfy rooms in a nice location.Genuine Hotels.com guest review
"Noisy with the most expensive buffet in its class"
We stayed here as part of a multi-city family tour using hotels in this price range.The sound proofing here was by far the worst and the other guests by far the noisiest. All provided nearly identical breakfast buffets, ranging in price from Free to $3 to this location's $10 +tax. The $3 buffet was far superior in quality and ambience to this one which […] is grossly over-priced. There are two positives to the GRR Holiday Inn. The staff, especially Jennifer, were especially helpful. And the location relative to the Airport and Highways is good. The rooms of appropriately sized and furnished for a Quality Inn. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the feedback. My apologies about the noise in the hotel, we strive to keep the noise level of our large groups down and it appears we have missed the mark here. Thank you for the recognition of our staff and especially Jennifer. I will make sure to recognize her at our next staff meeting. Thank you again for the review,
"Great Hotel in Grand Rapids"
This is a terrific Holiday Inn. The location is convenient for everything (business, the airport, downtown, shopping and dining). We loved this place. The room was great and the staff was super nice and very helpful. Basically everything about this location was excellent. I will stay there from now on when I go to Grand Rapids.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you for your survey. I am glad you are able to quickly get out and about around town while you were here. We will see you next time!
"Nice hotel and convenient location"
Only stayed one night. We went to art prize downtown Grand Rapids and visited grandson.Genuine Expedia guest review
"paper thin walls"
could here the next rooms TV all night and anything they were sayingGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the review, we appreciate the feedback.
Room was big and clean. Doors and walls a bit thin. Also would benefit from room darkening shades. Bed was nice. I would stay again.Genuine Hotels.com guest review
The staff were very friendly and helpful. The room was very clean, comfortable, and relaxing. I will be staying here the next time I am in the area!!Genuine Expedia guest review
"Great hotel if you want to get up early."
The ride to the airport was great. The whirlpool was nice. The curtain less shower was well designed. The unwelcome 6:30am wake-up call was jolting and ruined my planned sleep time. This was followed by the cleaning crew knocking, first on my door, then on every door in the hallway at 8:30am. Brutal, because even if you have a do-not-disturb sign up […] (which I had forgotten to place) you could hear them for over 3 minutes, longer than any average alarm clock. I also mistakenly assumed, from years of visiting HI brands, that breakfast was included. All I got was room-temp coffee in the lobby. Read moreGenuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the review. My apologies about being woken up early. I have addressed this with my housekeeping manager so that no guests in the future run into this issue. I am glad you enjoyed both our European shower and whirlpool. I hope you will try us again when you return to Grand Rapids. Thank you for the feedback,
"Better than expected"
Very comfortable hotel with friendly staff. A reasonably priced Labor Day weekend option for day trips to Lake Michigan.Genuine Hotels.com guest review
"Great hotel! Great location!"
This is the nicest Holiday Inn that I have stayed in. Everything was great; from the hotel staff to the cleanliness of the room to the comfort of the bed and size of the room. Close to the Grand Rapids area Christian Colleges (Calvin and Corner Stone) and to downtown Grand Rapids. Staff was very friendly and accommodating. I asked for a late checkout […] (1 hr) and they said "No problem"! Great hotel, great location and great price! Read moreGenuine Expedia guest review
"Nice new hotel"
Very nice comfortable modern room. Friendly staff, and nice amenities.Genuine Expedia guest review
Everything was perfect and the staff was outstandingGenuine Hotels.com guest review
Just a one night stay before an early flight. Bed was comfortable, room was clean. My wife and I enjoyed the hot tub. Very convenient location for the airport. I would stay here again.Genuine Hotels.com guest review
Very nice, spotless room with great amenities such as hard wire and WiFi internet, firm and soft pillows, in house restaurant and bar... Very friendly staff, comfortable and quiet room. Very pleased and will stay again!Genuine Hotels.com guest review
The hotel room carpet was very dirty. The hair dryer shorted out and made for a very bad hair day. The hotel restaurant was very elementary. Nice grounds, big hotel. The pool area was clean but seems very small compared to the amount if guests.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the review. My apologies for the hair dryer and hotel carpet not meeting your expectations or mine. We strive to provide the cleanest and friendliest hotel in Grand Rapids. As part of that goal we do have our carpet and furniture professionally cleaned twice per year. I hope the next time you are in Grand Rapids you give us the opportunity to show how clean and friendly we can be. Thank you again for the review.
"Best Holiday Inn"
This is by far the best Holiday Inn I have ever stayed at, Hotel overall was in excellent condition and well maintained. The rooms were clean and quite. Very friendly staff.Genuine Expedia guest review
Room and beds are ok.Genuine Hotels.com guest review
"no complaints ... nice"
Nice place and people... reasonably priced room service, evenGenuine Hotels.com guest review
Went to GR for a weekend away, our stay here was quite nice. Rooms are modern, clean and accommodations were overall great. Bed was super comfy. Big fridge, which was nice. Ice cream Snacks in the lobby shop were a nice treat after a long day out. Didn't eat at the bar/restaurant but looked well attended. Location is great for shopping and chain restaurant […] eating. Close to mall and tons of shops. Further from downtown, but not a huge deal unless you plan to spend all your time there. Would absolutely stay there again! Read moreGenuine Hotels.com guest review
"Met our needs nicely!"
We enjoyed the room, pool , and hot tub. The walk -in shower was great. Everything was super except for two exterior doors that wouldn't open during our stay. That wasn't a problem, really,and the staff said that they would let someone know on Monday.Genuine Expedia guest review
"Very nice place to stay. Nice safe, quiet area."
All the nice stores in the immediate area. We really enjoyed downtown Grand Rapids and the Holiday Inn made it a great weekend. We would pick the same place the next time.Genuine Expedia guest review
"Good place to stay"
Very clean hotel. Easy to get to and a good location. Continental breakfast isn't included. Staff in dining room was overwhelmed and needed more help. In the 30 minutes I was in there, they were out of coffee, orange, and apple juice. It was never refilled.Genuine Expedia guest review
We loved the hotel, however there were a bunch of kids from baseball teams that overtook the pool area, other than that, we would stay there againGenuine Expedia guest review
The room was wonderful, big and comfortable. Only stayed for one night and wish it was longer.Genuine Hotels.com guest review
Everything was very nice, wish they had microwaves in the room though.Genuine Hotels.com guest review
Super Friendly staff, accomodations were better than expected.Genuine Expedia guest review
"surprisingly great hotel!"
The staff was very helpful and nice. The room was very comfortable and spacious. It was a quick stay and the luxury of being able to call the hotel for a ride was nice.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the feedback. I am glad you enjoyed your stay at the Holiday Inn along with your trip to Grand Rapids.
"Friendly staff and super clean"
We arrived late in the evening after an all day event and the workers were all very nice and helpful. The lobby, halls and room were all immaculate.Genuine Hotels.com guest review
"Staff was very friendly and responsive"
Great stay for the value. Comfy beds and wonderful attentive staff made you feel glad you stayed! thank you! We will stay again!Genuine Hotels.com guest review
spacious room and nice facilities. They are insisting that I add more but I think the first sentence covers it all.Genuine Expedia guest review
We checked in late. The room was very clean and the bed was very comfortable. Just want I needed after a long drive.Genuine Expedia guest review
"Close to destination"
Very nice. Would stay here again. Only downside was no complimentary breakfast included.Genuine Hotels.com guest review
"Nicest Hotel in SW/SE Grand Rapids"
My husband and I have stayed at several different hotels on or near 28th Street in Grand Rapids over the last several years. Most were fine; some were even nice. But this hotel (Holiday Inn - Airport) was the best. The room was very clean and well furnished; and the bathroom was roomy and well laid out. Really liked the walk in shower.Genuine Expedia guest review
Have stayed at this hotel several times now and the staff is always friendly, the rooms are very clean and the beds/pillows are so comfortable. It was one of the best nights sleep I've had in a while. Only criticism is that we checked in around 10pm and the patio area outside of the hotel was really messy...empty fast food bags and garbage. This was […] the first time we saw this at this hotel..but they may want to keep an eye on it. Read moreGenuine Hotels.com guest review
"Good Hotel at good location"
I have fairly satisfied with the stay.The main advantage of this Hotel is its location.There are good restaurents close by and one can have a good choice of having a morning breakfast.The room is quite good too.Though the room I had was next to parking lot and I had to cover up all the windows to have a good nigh sleep.Genuine Hotels.com guest review
"Nice place to stay for the reasonable price"
Enjoyed our stay here. It was quiet, staff were friendly, and parking was convenient. Rates were very affordable. We would stay here again.Genuine Expedia guest review
Very happy with my stay. Hotel staff pleasent, room clean, temp worked well, nice water pressure in shower, beds were comfy.Genuine Expedia guest review
"Near Grand Rapids airport"
Nice clean hotel. The employees were friendly and helpful.Genuine Hotels.com guest review
I was a welcomed guest and found everything in my room to meet or exceed my expectations. I had my dinner in the loomy and comfortable lounge and Breakfast in the dining room. MY eggs were cooked to perfecti9ons. I found the staff to be very kind and helpful. I would definetly stay again when I visit Grand Rapids.Genuine Hotels.com guest review
We were pleasantly surprised by how nice everyyhing was, and the price was good too.Genuine Hotels.com guest review
"Nice hotel 30 mins from Grand Haven"
We stayed here because it was the most affordable place that was a decent distance from Grand Haven. It was a really clean hotel, with a nice pool and hot tub. It smelled new inside. Our room was very comfortable, and the bathroom was big with a nice size shower. There is a dorm size refrigerator with a tiny freezer. The room had a decent sized flatscreen […] TV as well, no DVD player. There is a workout facility as well in the hotel. To me, the only thing that really matters is cleanliness, and this hotel definitely passed the test. The super comfortable bed was just a bonus. My ONLY beef is that there is no free continental breakfast--just coffee. However, the hotel is super close to some nice restaurants, like Macaroni Grill, etc. The other bonus was that it was 2 seconds away from Nordstrom Rack! I'd stay here again for sure. Read moreGenuine Expedia guest review
"Clean and good for an overnight stay"
Business convenient for short stay.Genuine Hotels.com guest review
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