"surprisingly great hotel!"
The staff was very helpful and nice. The room was very comfortable and spacious. It was a quick stay and the luxury of being able to call the hotel for a ride was nice.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for the feedback. I am glad you enjoyed your stay at the Holiday Inn along with your trip to Grand Rapids.
"Friendly staff and super clean"
We arrived late in the evening after an all day event and the workers were all very nice and helpful. The lobby, halls and room were all immaculate.Genuine Hotels.com guest review
"Staff was very friendly and responsive"
Great stay for the value. Comfy beds and wonderful attentive staff made you feel glad you stayed! thank you! We will stay again!Genuine Hotels.com guest review
"Close to destination"
Very nice. Would stay here again. Only downside was no complimentary breakfast included.Genuine Hotels.com guest review
Have stayed at this hotel several times now and the staff is always friendly, the rooms are very clean and the beds/pillows are so comfortable. It was one of the best nights sleep I've had in a while. Only criticism is that we checked in around 10pm and the patio area outside of the hotel was really messy...empty fast food bags and garbage. This was […] the first time we saw this at this hotel..but they may want to keep an eye on it. Read moreGenuine Hotels.com guest review
"Good Hotel at good location"
I have fairly satisfied with the stay.The main advantage of this Hotel is its location.There are good restaurents close by and one can have a good choice of having a morning breakfast.The room is quite good too.Though the room I had was next to parking lot and I had to cover up all the windows to have a good nigh sleep.Genuine Hotels.com guest review
Very happy with my stay. Hotel staff pleasent, room clean, temp worked well, nice water pressure in shower, beds were comfy.Genuine Expedia guest review
"Near Grand Rapids airport"
Nice clean hotel. The employees were friendly and helpful.Genuine Hotels.com guest review
I was a welcomed guest and found everything in my room to meet or exceed my expectations. I had my dinner in the loomy and comfortable lounge and Breakfast in the dining room. MY eggs were cooked to perfecti9ons. I found the staff to be very kind and helpful. I would definetly stay again when I visit Grand Rapids.Genuine Hotels.com guest review
We were pleasantly surprised by how nice everyyhing was, and the price was good too.Genuine Hotels.com guest review
"Nice hotel 30 mins from Grand Haven"
We stayed here because it was the most affordable place that was a decent distance from Grand Haven. It was a really clean hotel, with a nice pool and hot tub. It smelled new inside. Our room was very comfortable, and the bathroom was big with a nice size shower. There is a dorm size refrigerator with a tiny freezer. The room had a decent sized flatscreen […] TV as well, no DVD player. There is a workout facility as well in the hotel. To me, the only thing that really matters is cleanliness, and this hotel definitely passed the test. The super comfortable bed was just a bonus. My ONLY beef is that there is no free continental breakfast--just coffee. However, the hotel is super close to some nice restaurants, like Macaroni Grill, etc. The other bonus was that it was 2 seconds away from Nordstrom Rack! I'd stay here again for sure. Read moreGenuine Expedia guest review
"Clean and good for an overnight stay"
Business convenient for short stay.Genuine Hotels.com guest review
"Quality and value."
The hotel and staff made my family's stay comfortable. The hotel itself was quality, it's location to expressways and stores, having a restaurant/bar on site, everything my family needed while on vacation was provided.Genuine Expedia guest review
I wish hotels would have an option for 3 women/men to sleep in the same room in 3 separate beds. You would think you could have at least one room in your hotel with 3 single beds.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Chris, Thank you for the feedback. Most Holiday Inns and Holiday Inn Express hotels do not have the type of room you are looking for. I would recommend a Staybridge Suites. Staybridge Suites are another IHG brand that has 2 and sometimes 3 bedroom suites. Hopefully this information helps you out when booking your next stay with Holiday Inn. Thank you again Chris,
"In town for Business"
I was in town for business for a couple of days and stayed here. I had a great stay the bed was very comfortable and the staff was friendly. Not to mention I had not slept very much from traveling and when I was at the hotel I finally had a good nights slept thanks to the quiet atmosphere.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Dear Samantha: Thank you for staying with the Holiday Inn GR Airport. I am glad to hear you enjoyed our brand new mattresses! We look forward to serving you again soon. Andrea Johnston Operations Manager
Decent enough hotel in an excellent neighborhood. Close to the airport and within a mile of good restaurants and stores.Genuine Hotels.com guest review
Overall not a bad experience. We had reserved a room through hotels.com and we knew the room was not guaranteed two beds, but we called the hotel twice to confirm that there was a note for us to have two beds. When we got there, we were given a king and had to get a rollaway bed. I'm disappointed that even when we talked to the hotel directly and asked […] about two beds beforehand, we were told that everything was ok. When I spoke to the manager afterwards about it, she was polite and apologetic, but did not seem to want to make it up to us. The room was comfortable and the pool and hot tub looked nice. We could hear a lot from the hallways and next door neighbors so the walls seem to be very thin and the door is not insulated well. The bathroom is set up well for group since the toilet can be blocked off from the sink and the shower is configured to be a separate area from the toilet and sink. The workout room was well equipped with a bike and several treadmills. The location is off of 28th street which makes it convenient, but not in the midst of traffic. It was about 10-15 min drive to downtown and east Grand Rapids and a 10 min drive to the Meijer gardens. Overall in a decent location, but not many bars in the area that you can walk to. We had a good time despite the number of beds issue, and we got a good value for what we paid. Read moreGenuine Hotels.com guest review
"Conveniet, clean, and nicely decorated"
I enjoyed my stay at the Holiday Inn Airport, except for the second night when noisy guests in the adjacent room prevented me from falling asleep. Finally, the polite night manager helped me move to a quiet room, and thereafter I was very pleased. In the morning the front desk receptionist was apologetic and gave me a free breakfast as a courtesy. I'd […] stay at this hotel again, and I would ask ahead for a quiet room. I thought the rates I was charged were reasonable for the quality of the hotel. Read moreGenuine Hotels.com guest review
"Very happy of my choice"
We've tried different Inns and I can easily say that the Holiday Inn by far stands on top of all of them from different perspectives: cleanness, comfort, staff, room services, and size of the room. Will definitely try it again.Genuine Hotels.com guest review
The only thing I had an issue with was the maximum occupancy of the room. I booked the room for 5 people, but when we got there, there was 2 double beds and no couch or fold out. I had to call the main desk and request a fold out. Which they told me the max occupancy for the room was 4. How could I book for 5 people for 1room, but the occupancy be only […] 4 people??? I was a bit frustrated and let them know. The manager did eventually decide that because it was a slightly larger room because of being handicap accessible, they would bring a roll away bed in. But there was a $10 charge. Which is not too much, its more the point. However, other than this one issue, that was solved with-in 5 minutes, everything else was perfect! Read moreGenuine Hotels.com guest review
The staff was very friendly and professional. The hotel was clean, updated and very inviting.Genuine Hotels.com guest review
very nice hotelGenuine Hotels.com guest review
"Close to downtown, great price, great stay!"
The hotel was close to downtown, it was very clean and the staff were very friendly. Room service was a plus in the morning!Genuine Hotels.com guest review
"I would stay again"
I booked this room through expedia, I must say when I arrived it was nice everything went well until I got to my room 1 king bed after I booked 2 double beds the front desk told me 2 beds was my prefernece, she did accomodate me with a roll away. When booking 3rd party make sure to specify what you expect.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Chris, I totally agree with your feedback to check with the hotels after booking anything threw a third party. Many sites abbreviate the room descriptions not making it clear on the type of room you are getting. Thank you again for the feedback.
Very nice rooms with a fridge. The pool and hot tub were great. The cookies were amazing. Thanks!Genuine Hotels.com guest review
I was not very happy,I was there to visit my 5 grandkids and had gotten two rooms. First the pool was cold and over crowed, then are rooms were over a room held for partys and the music was pounding till 11:00pm, I called room service they offered no discounts or anything.I don"t beleive I will use this hotel again and or suggest this to any family […] or friends.Plus the microwave was broke so I could not pop any popcorn for the kids. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for your feedback. I recently took over this hotel as General Manager in July and your feedback has been very helpful in letting me know the areas that we need to improve upon. I hope the next time you are in Grand Rapids you will give us another chance. Thank you,
Good choice for the price.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to offer the value that you were expecting. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
"Great place to stay. Restaurant was very useful."
The people at the desk were very helpful to us, a family group coming to attend a memorial service in Grand Rapids.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to use our hotel as a gathering point for your family's needs. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
Treated like royalty !!!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to experience our world class service. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
"good hotel for the money"
Nice hotel and services. nice staff and very helpful.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased we were able to offer you the value that you were expexting. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
Great experience, the staff was very friendly! They took us to and from dinner (saving us a cab ride) and the airport shuttle was warmed up and ready to go in the morning. Very convenient and I will definitely stay here again!!!Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to use our hotel amenities to make your stay even more enjoyable. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
"Well kept hotel"
The only thing I didn't like about the rooms was the regulated faucet on the bathroom sink. The flow was a bit too restricted and kind of irritating. Thank you for not restricting flow on the shower. Otherwise, everything was very good.Genuine Expedia guest review
We use this hotel for overnights before catching an early flight because of the park and ride offering. Surprised because there was food on the floor from previous guest. Usually the room is very clean. We have learned to bring our own pillows. The hotel pillows are very uncomfortable, more for show than comfort. Will stay again.Genuine Hotels.com guest review
The hotel was beautiful, clean, quiet, and affordable. The bed and pillows were very comfortable and the hotel staff were very friendly. We would definitely stay here again!Genuine Hotels.com guest review
I was charged $100 for room deposit even though my room was prepaid. They said it was only on hold til checkout but it has been 6 days and it has still not been credited back to my account.Genuine Hotels.com guest review
"Nice visit and we will be back."
After a late night of GVSU football, we came in after 1 and were pleasantly surprised, clean, comfortable, quiet for the well deserved sleep. We will be back. The staff was professional and understanding about the late night arrival. ThanksGenuine Hotels.com guest review
"Would stay again"
The staff was friendly, room was clean, and food was decent...no complaints!Genuine Hotels.com guest review
"Friendly and accommodating staff"
Very helpful and friendly front desk staff . They were very willing to make some changes in room assignments that I requested. The breakfast buffet was tasty and our waiter was friendly to four grandchildren. This was our 2nd year staying there for our annual swim weekend with the kids.Genuine Hotels.com guest review
"Great hotel for a realxing family weekend."
The hotel was very clean. The pool was awesome. The rooms were spacious and very relaxing. The location of the hotel was great with a lot of good restaurants within miles.Genuine Expedia guest review
"Free Breakfast would have made it perfect."
Everything was great.. the room, the ppl, the location.. but I didn't want to pay an extra $34 for us to eat the breakfast buffet.. other than that it was a great, clean hotel. Thanks!Genuine Hotels.com guest review
hotel amenities, cleanlinessGenuine Hotels.com guest review
"Very noisey but clean!"
Room was clean but wall were very thin. You could hear everything from the rooms next door (T.V., Conversation etc.). Every time you moved on the bed it would squeak. Very annoying.Genuine Expedia guest review
For the money - this was a great hotel, in a convenient spot. Would strongly recommend. Clean, great service!Genuine Expedia guest review
This Hotel is fairly new. Staff was friendly. Room was nice. Air conditioning system was a bit noisy. The Holtel location is good, lots of restaurant in the surrounding area.Genuine Hotels.com guest review
"Great family place."
Clean room. Polite service. Can't say enough good things.Genuine Expedia guest review
Alarm in empty room next door began going off at 5 A.M...called front desk said would take care of it...went off continuously for 3 hours!! Obviously did not go back to sleepGenuine Expedia guest review
"A welcome mat, to our destination."
Comfortable and secure.Genuine Hotels.com guest review
"HOME AWAY FROM HOME !!"
Hands down, the best 4 days I have ever spent in a hotel. The facility is flawless. The staff is first class. From the front desk to the maids to the maintenance man to the bar and restaurant servers, everyone was so nice, polite and attentive, we felt like part of a family. When we couldn't figure out the hot tub jets, they were there immediately. […] When we asked for directions, the answer was detailed and easy to understand. When the maid peeked in because we were "busy" and couldn't answer the door, she politely apologized and closed the door. Everything and everyone was awesome. Even our neighbors didn't complain. This hotel is so great, that it actually attracts great customers. Everyone should visit here. 5 STARS !!! Read moreGenuine Expedia guest review
"Great except for the pool & spa tub"
There were no problems with the room at all - very clean! The pool was advertised as being spacious. We were disappointed it was not bigger. Also it only went up to 4 ft. We have stayed at other hotels where the pool went to 5 ft. The spa tub jets were not working and there were no towels stocked as of 8:00 in the morning (an hour after the pool opened […] for the day). Read moreGenuine Expedia guest review
the hotel has excellent service.Genuine Hotels.com guest review
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