"Conveniet, clean, and nicely decorated"
I enjoyed my stay at the Holiday Inn Airport, except for the second night when noisy guests in the adjacent room prevented me from falling asleep. Finally, the polite night manager helped me move to a quiet room, and thereafter I was very pleased. In the morning the front desk receptionist was apologetic and gave me a free breakfast as a courtesy. I'd […] stay at this hotel again, and I would ask ahead for a quiet room. I thought the rates I was charged were reasonable for the quality of the hotel. Read moreGenuine Hotels.com guest review
"Very happy of my choice"
We've tried different Inns and I can easily say that the Holiday Inn by far stands on top of all of them from different perspectives: cleanness, comfort, staff, room services, and size of the room. Will definitely try it again.Genuine Hotels.com guest review
The only thing I had an issue with was the maximum occupancy of the room. I booked the room for 5 people, but when we got there, there was 2 double beds and no couch or fold out. I had to call the main desk and request a fold out. Which they told me the max occupancy for the room was 4. How could I book for 5 people for 1room, but the occupancy be only […] 4 people??? I was a bit frustrated and let them know. The manager did eventually decide that because it was a slightly larger room because of being handicap accessible, they would bring a roll away bed in. But there was a $10 charge. Which is not too much, its more the point. However, other than this one issue, that was solved with-in 5 minutes, everything else was perfect! Read moreGenuine Hotels.com guest review
The staff was very friendly and professional. The hotel was clean, updated and very inviting.Genuine Hotels.com guest review
very nice hotelGenuine Hotels.com guest review
"Close to downtown, great price, great stay!"
The hotel was close to downtown, it was very clean and the staff were very friendly. Room service was a plus in the morning!Genuine Hotels.com guest review
"I would stay again"
I booked this room through expedia, I must say when I arrived it was nice everything went well until I got to my room 1 king bed after I booked 2 double beds the front desk told me 2 beds was my prefernece, she did accomodate me with a roll away. When booking 3rd party make sure to specify what you expect.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Chris, I totally agree with your feedback to check with the hotels after booking anything threw a third party. Many sites abbreviate the room descriptions not making it clear on the type of room you are getting. Thank you again for the feedback.
Very nice rooms with a fridge. The pool and hot tub were great. The cookies were amazing. Thanks!Genuine Hotels.com guest review
I was not very happy,I was there to visit my 5 grandkids and had gotten two rooms. First the pool was cold and over crowed, then are rooms were over a room held for partys and the music was pounding till 11:00pm, I called room service they offered no discounts or anything.I don"t beleive I will use this hotel again and or suggest this to any family […] or friends.Plus the microwave was broke so I could not pop any popcorn for the kids. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you for your feedback. I recently took over this hotel as General Manager in July and your feedback has been very helpful in letting me know the areas that we need to improve upon. I hope the next time you are in Grand Rapids you will give us another chance. Thank you,
Good choice for the price.Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to offer the value that you were expecting. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
"Great place to stay. Restaurant was very useful."
The people at the desk were very helpful to us, a family group coming to attend a memorial service in Grand Rapids.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to use our hotel as a gathering point for your family's needs. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
Treated like royalty !!!Genuine Hotels.com guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to experience our world class service. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
"good hotel for the money"
Nice hotel and services. nice staff and very helpful.Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased we were able to offer you the value that you were expexting. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
Great experience, the staff was very friendly! They took us to and from dinner (saving us a cab ride) and the airport shuttle was warmed up and ready to go in the morning. Very convenient and I will definitely stay here again!!!Genuine Expedia guest review
Response by Holiday Inn Grand Rapids Airport Thank you so much for taking the time to share your experience at the Holiday Inn Grand Rapids Airport. I'm very pleased that you were able to use our hotel amenities to make your stay even more enjoyable. I look forward to being able to see you the next time your travels bring you to Grand Rapids! Warmest Regards, Brad Schmitz General Manager
"Well kept hotel"
The only thing I didn't like about the rooms was the regulated faucet on the bathroom sink. The flow was a bit too restricted and kind of irritating. Thank you for not restricting flow on the shower. Otherwise, everything was very good.Genuine Expedia guest review
We use this hotel for overnights before catching an early flight because of the park and ride offering. Surprised because there was food on the floor from previous guest. Usually the room is very clean. We have learned to bring our own pillows. The hotel pillows are very uncomfortable, more for show than comfort. Will stay again.Genuine Hotels.com guest review
The hotel was beautiful, clean, quiet, and affordable. The bed and pillows were very comfortable and the hotel staff were very friendly. We would definitely stay here again!Genuine Hotels.com guest review
I was charged $100 for room deposit even though my room was prepaid. They said it was only on hold til checkout but it has been 6 days and it has still not been credited back to my account.Genuine Hotels.com guest review
"Nice visit and we will be back."
After a late night of GVSU football, we came in after 1 and were pleasantly surprised, clean, comfortable, quiet for the well deserved sleep. We will be back. The staff was professional and understanding about the late night arrival. ThanksGenuine Hotels.com guest review
"Would stay again"
The staff was friendly, room was clean, and food was decent...no complaints!Genuine Hotels.com guest review
"Friendly and accommodating staff"
Very helpful and friendly front desk staff . They were very willing to make some changes in room assignments that I requested. The breakfast buffet was tasty and our waiter was friendly to four grandchildren. This was our 2nd year staying there for our annual swim weekend with the kids.Genuine Hotels.com guest review
"Great hotel for a realxing family weekend."
The hotel was very clean. The pool was awesome. The rooms were spacious and very relaxing. The location of the hotel was great with a lot of good restaurants within miles.Genuine Expedia guest review
"Free Breakfast would have made it perfect."
Everything was great.. the room, the ppl, the location.. but I didn't want to pay an extra $34 for us to eat the breakfast buffet.. other than that it was a great, clean hotel. Thanks!Genuine Hotels.com guest review
hotel amenities, cleanlinessGenuine Hotels.com guest review
"Very noisey but clean!"
Room was clean but wall were very thin. You could hear everything from the rooms next door (T.V., Conversation etc.). Every time you moved on the bed it would squeak. Very annoying.Genuine Expedia guest review
For the money - this was a great hotel, in a convenient spot. Would strongly recommend. Clean, great service!Genuine Expedia guest review
This Hotel is fairly new. Staff was friendly. Room was nice. Air conditioning system was a bit noisy. The Holtel location is good, lots of restaurant in the surrounding area.Genuine Hotels.com guest review
"Great family place."
Clean room. Polite service. Can't say enough good things.Genuine Expedia guest review
Alarm in empty room next door began going off at 5 A.M...called front desk said would take care of it...went off continuously for 3 hours!! Obviously did not go back to sleepGenuine Expedia guest review
"A welcome mat, to our destination."
Comfortable and secure.Genuine Hotels.com guest review
"HOME AWAY FROM HOME !!"
Hands down, the best 4 days I have ever spent in a hotel. The facility is flawless. The staff is first class. From the front desk to the maids to the maintenance man to the bar and restaurant servers, everyone was so nice, polite and attentive, we felt like part of a family. When we couldn't figure out the hot tub jets, they were there immediately. […] When we asked for directions, the answer was detailed and easy to understand. When the maid peeked in because we were "busy" and couldn't answer the door, she politely apologized and closed the door. Everything and everyone was awesome. Even our neighbors didn't complain. This hotel is so great, that it actually attracts great customers. Everyone should visit here. 5 STARS !!! Read moreGenuine Expedia guest review
"Great except for the pool & spa tub"
There were no problems with the room at all - very clean! The pool was advertised as being spacious. We were disappointed it was not bigger. Also it only went up to 4 ft. We have stayed at other hotels where the pool went to 5 ft. The spa tub jets were not working and there were no towels stocked as of 8:00 in the morning (an hour after the pool opened […] for the day). Read moreGenuine Expedia guest review
the hotel has excellent service.Genuine Hotels.com guest review
"Not bad for the price"
Mostly satisfied. The only negative comment is that my non-smoking room had a hint of smoke smell.Genuine Hotels.com guest review
Stayed last week for just one night and was given a handicap access room. While it was very roomy I was a bit befuddled when taking a shower since it was a stand up stall and there wasn't a shelf or nook to be had anywhere to put soaps, shampoos, etc... I had to put them on the floor of the shower which I wouldn't think would be too convenient for someone […] who is handicapped. The King sized bed wasn't very comfortable; I didn't sleep very well because I kept falling into a sink hole... time for a new mattress. Aside from those two issues it was all in all a decent stay and very affordable. Read moreGenuine Hotels.com guest review
"HOLIDAY INN EXPRESS-Grand Rapids-Airport"
Hotel was clean, but second floor was noisey the air condtioning system outside rumbled and was so loud i asked to be moved to another room, still could be heard but not as loud,stayed only one night.Genuine Hotels.com guest review
This was our second stay here. We had an early morning flight out of GR, and we utilized their park and ride service. The shuttles were prompt and efficient. The hotel is very well maintained, and staff is professional. Our room was very clean, and the only negatives are the pillows. There were four on our king size bed, and they were all fat and square. […] Next time I will take my own pillows. Read moreGenuine Hotels.com guest review
The overnight stay exactly met our requirements. The location was good and reception service was quick and straight forward. The room size was spacious and coffee in the room taste really amazing. There was however a minor stain on the sofa chair (wet) and I think the cleaner could have done a better job getting rid of that. Otherwise everything else […] in the room was clean. What we stay again at Holiday Inn. Definitely Yes! Read moreGenuine Hotels.com guest review
"Nice Place to stay.."
First time to this chain. Great place to stay. Staff were great expecially when asking for suggestions for good restaurants & even gave us a map to certain locations. The only disapointment was the fact that you had to buy breakfast. We expected for such a popular chain that they would supply something, even orange juice.Genuine Hotels.com guest review
"GRAND RAPIDS HOLIDAY INN MICHIGAN"
DELIGHTFUL QUICK CHECK IN - VERY PROFESSIONAL COULD BE A LITTLE LOWER PRICEDGenuine Expedia guest review
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