hotel amenities, cleanlinessGenuine Hotels.com guest review
"Very noisey but clean!"
Room was clean but wall were very thin. You could hear everything from the rooms next door (T.V., Conversation etc.). Every time you moved on the bed it would squeak. Very annoying.Genuine Expedia guest review
For the money - this was a great hotel, in a convenient spot. Would strongly recommend. Clean, great service!Genuine Expedia guest review
This Hotel is fairly new. Staff was friendly. Room was nice. Air conditioning system was a bit noisy. The Holtel location is good, lots of restaurant in the surrounding area.Genuine Hotels.com guest review
"Great family place."
Clean room. Polite service. Can't say enough good things.Genuine Expedia guest review
Alarm in empty room next door began going off at 5 A.M...called front desk said would take care of it...went off continuously for 3 hours!! Obviously did not go back to sleepGenuine Expedia guest review
"A welcome mat, to our destination."
Comfortable and secure.Genuine Hotels.com guest review
"HOME AWAY FROM HOME !!"
Hands down, the best 4 days I have ever spent in a hotel. The facility is flawless. The staff is first class. From the front desk to the maids to the maintenance man to the bar and restaurant servers, everyone was so nice, polite and attentive, we felt like part of a family. When we couldn't figure out the hot tub jets, they were there immediately. […] When we asked for directions, the answer was detailed and easy to understand. When the maid peeked in because we were "busy" and couldn't answer the door, she politely apologized and closed the door. Everything and everyone was awesome. Even our neighbors didn't complain. This hotel is so great, that it actually attracts great customers. Everyone should visit here. 5 STARS !!! Read moreGenuine Expedia guest review
"Great except for the pool & spa tub"
There were no problems with the room at all - very clean! The pool was advertised as being spacious. We were disappointed it was not bigger. Also it only went up to 4 ft. We have stayed at other hotels where the pool went to 5 ft. The spa tub jets were not working and there were no towels stocked as of 8:00 in the morning (an hour after the pool opened […] for the day). Read moreGenuine Expedia guest review
the hotel has excellent service.Genuine Hotels.com guest review
"Not bad for the price"
Mostly satisfied. The only negative comment is that my non-smoking room had a hint of smoke smell.Genuine Hotels.com guest review
Stayed last week for just one night and was given a handicap access room. While it was very roomy I was a bit befuddled when taking a shower since it was a stand up stall and there wasn't a shelf or nook to be had anywhere to put soaps, shampoos, etc... I had to put them on the floor of the shower which I wouldn't think would be too convenient for someone […] who is handicapped. The King sized bed wasn't very comfortable; I didn't sleep very well because I kept falling into a sink hole... time for a new mattress. Aside from those two issues it was all in all a decent stay and very affordable. Read moreGenuine Hotels.com guest review
"HOLIDAY INN EXPRESS-Grand Rapids-Airport"
Hotel was clean, but second floor was noisey the air condtioning system outside rumbled and was so loud i asked to be moved to another room, still could be heard but not as loud,stayed only one night.Genuine Hotels.com guest review
This was our second stay here. We had an early morning flight out of GR, and we utilized their park and ride service. The shuttles were prompt and efficient. The hotel is very well maintained, and staff is professional. Our room was very clean, and the only negatives are the pillows. There were four on our king size bed, and they were all fat and square. […] Next time I will take my own pillows. Read moreGenuine Hotels.com guest review
"A perfect place to stay!"
My husband and I have stayed here at least four or five times in the last five years and we love it! Aways clean and the hotel staff very helpful at all times. We are close to everything resteraunts and shopping! We love the pool, hottub and fitness room.Genuine Expedia guest review
"Good Location great polite staff"
Nice comfortable place, good workout equipment, staff is quick to fill your needs. Clean, quietGenuine Hotels.com guest review
"most helpful desk clerk ever"
the desk clerk at this hotel was amazing. he went way beyond just being helpful to call a couple of restaurants, and get information for us and give good directions.Genuine Expedia guest review
This hotel not only looked clean.....It was clean! I have awful allergies to dust mites and I always end up with sick after a hotel stay. However, this hotel was so clean that I felt great the next morning! The staff was very friendly. I would stay at this hotel again. The only thing that I noticed was they stated that it was pillow top matteress and […] the room that we were in was not pillow top. However, it was still comfortable. Read moreGenuine Expedia guest review
"We'll be back"
Overall a great stay. Friendly, helpful staff. There was a problem with no hot water in the sink, but it was promptly fixed, even on Thanksgiving.Genuine Expedia guest review
"Nice hotel with nicfe bar and restaurant."
Enjoyed our stay and will stay there again if we can get the same rate of (2 digits) @ night,Genuine Expedia guest review
"Holiday Inn Grand Rapids."
Fantastic stay. Great people and I totally recomend this hotel.Genuine Hotels.com guest review
"Last stop before heading home"
Hotel was very clean, accomodating, the pool, hot tub were great and clean. Bed was very comfy........and although it was a little ways from downtown-- it worked for what we were looking for.Genuine Hotels.com guest review
"Great hotel, terrible mattresses"
It's really too bad the mattresses were so awful in this hotel, because otherwise it was perfect. Super clean and well-kept, friendly staff, pool area was great, and the location was perfect for what we needed. We have to be in that area again a few more times and would LOVE to stay there each time, but those mattresses were so uncomfortable we couldn't […] sleep well at all. I will find out if other rooms might have different mattresses, but if not, I just can't do it. Sad. :o( Read moreGenuine Hotels.com guest review
"Good value for the rate paid"
Several good restarants in the immediate area.Genuine Expedia guest review
"GRAND RAPIDS HOLIDAY INN MICHIGAN"
DELIGHTFUL QUICK CHECK IN - VERY PROFESSIONAL COULD BE A LITTLE LOWER PRICEDGenuine Expedia guest review
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