Room smelled like smoke, especially in the bathroom and pool was filthy! in the shallow end of the pool, you could not even see the bottom of the pool and hair was everywhere. It was simply digusting! Reaction of the receptionist at the time of complaint was only: "ok, I will tell my manager". No compassion or offering o take care of either complaint. […] Overall a big disappointment and at that condition totally overpriced. Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh I am so sorry for your disappointing experience at our hotel. I am appalled that someone on my staff would react to your complaints in that manner and not jump into action to alleviate the issues immediately. We will use this comment for training our new Guest Service Representatives to ensure another guest does not experience the same disappointing service. Thank you for your comment.
very professionalGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Thanks for your great comment about our staff. We consider hospitality to be one of the most important reasons that guests return to our hotel!
"No towels in fitness center"
Complimentary coffee, water, apples in lobby were quite not enough to make up for filthy fitness center absent of towels, and staff un willing to wash and replenish towels.Genuine Hotels.com guest review
Other than the fact that the hotel sign was a bit obscured from the road, our party of six really enjoyed our stay. The rooms were comfortable and clean. The breakfast was good. The hotel was located near a business park but it is a just short drive to downtown Tarrytown and other towns close by. There is also a grocery store and strip mall nearby. […] Very easy access to I-87. It is about 30-40 minutes from LaGuardia Airport. Should we be in the area again, I will book again. Read moreGenuine Hotels.com guest review
"Convenient location for Tappan Zee bridge access"
Our expectations were met and exceeded. The staff was very helpful and courteous. Quality of the breakfast was higher than anticipated. My children were very pleased to find a pool. Above all, the location was very convenient to the Tappan Zee Bridge. We had to visit locations on both sides.Genuine Hotels.com guest review
"Perfect location for our travel plans"
At first sight, I thought the exterior was a little worn (carpets leading to the entrance were torn and the hallway going to our room had some clutter), yet our room was large and clean and we loved the view from the window of nothing but trees and greenery. We were given an excellent list of restaurants by the desk clerk with detailed instructions […] how to get to them. Most were very close. We chose The Red Hat on the River which was wonderful. (The hotel is minutes fr the Hudson on a wide boulevard.) We had a quiet sleep and had an excellent breakfast buffet with friendly and helpful servers. Even other guests were friendly. It was a happy experience for my wife and me. (The hotel, by the way, is built on a hill so that our room, in the 200's was down on the elevator!) Read moreGenuine Expedia guest review
Spent the night, after my birthday celebration at a nearby restaurant. Very comfortable room. Bed was comfy. Generally, the sleeping area was a tad tight, but that really didn't matter. We were just there to rest up, after a social evening. Breakfast was quite generous, with several hot DYI options. Would have preferred pork sausages (which are sometimes […] on the menu) to the turkey variety. The taste was acceptable, but, visually, they weren't that appealing -- very graaaay. The layout of the breakfast area, which is a bar/lounge, later in the day, was a bit awkward. Nevertheless, we managed. I would return. Read moreGenuine Hotels.com guest review
"2 nights for a wedding at the Castle"
Everything was as advertised. Room was clean and comfortable. Staff was pleasant and efficientGenuine Expedia guest review
"comfortable, clean, spacious room for family"
Very much enjoyed one-night stay in this hotel. Hotel was clean, beds comfortable, plenty of space for family with the sitting/couch area, desk, and microwave, frig, and wet-bar style sink. Free breakfast selection was very good, with plenty of seating area. Would readily stay here again, and for multiple nights.Genuine Hotels.com guest review
Staff was very friendly. Hotel was clean. Breakfast was very good.Genuine Hotels.com guest review
"We'll be back"
Very practical hotel. The fridge, microwave, & coffee maker in the room are useful. The bed was quite comfortable & I slept well. I really enjoy the egg breakfast. There are many other selections for breakfast, as well. The room is clean & I particularly like the private wooded view from our window. My husband enjoyed the pool. The hotel is close to […] a Stop & Shop, very convenient for grocery shopping. The hotel is also close to the Hudson Rive Walk in Tarrytown. Beautiful views of the river & Tappen Zee + Lick's Ice Cream shop! Delicious gelato. This was our 2nd stay. If we return to Tarrytown, we will be back. Read moreGenuine Hotels.com guest review
"Nice room in a convenient location"
I've never stayed at a SpringHill Suites, although I find Marriott brands to be fairly reliable in terms of cleanliness and the room was actually nicer than some of the larger Marriott-branded hotels I've stayed in. The décor was contemporary, and the color palette, in pale gray and white, combined with the view of a wooded area behind the hotel, was […] calming and serene. Although the room was directly off the lobby, it was surprisingly quiet. It was also clean and comfortable, and offered a mini fridge, microwave, sink and coffeemaker. A desk and free Wi-Fi and a pull-out sofa were also provided. The large, flat-screen tv swiveled and could be watched from either the sofa or the bed, but the remote didn't work. The staff was friendly and accommodating, allowing me to check in early. I can't comment on the breakfast offered because I didn't avail myself, but there was free lemonade and coffee/tea in the lobby and a room full of vending machines off the lobby. The only real disappointment was the pool area--too small, in a poor location overlooking a parking lot, and in need of some cleaning and maintenance. I didn't use the fitness room, but it looked ok. Overall, I would say that the location of this hotel to White Plains and Tarrytown is very convenient, the rooms are nice, and the staff is pleasant, but if a pool is important to you, then go a half mile up the street and stay at the larger Marriott hotel. Read moreGenuine Hotels.com guest review
2nd time staying and was just as satisfied as the 1st timeGenuine Hotels.com guest review
The staff is always friendly and willing to accommodate us.Genuine Hotels.com guest review
"Great Price, Services, Location & CLEAN !"
Our family finally took a long anticipated vacation to New York & other cities, and traveling with a five and three year old to places like Manhattan & surrounding areas was enough to make me want to wait a few year. Thankfully, our stay at the Spring Hill Suites made our trip an absolute joy and a huge relief. For us, this hotel made staying EASY. […] A luggage cart was immediately available for me to load all our luggage while my wife checked us in and we were in the room 3 minutes later. Parking was free and plentiful - if not on the first level, sheltered on the second - that came in handy when storms threatened on the last night of our stay. The most important aspect of a stay for us, other than safety is CLEANLINESS -in the room, it's bathroom, the furniture, corners, crevices, the appliances and the smell when the A/C is off. Our room passed with flying colors and while enjoying the free breakfast, we observed that the staff frequently attended the food and cleaned the dining tables. The food was always fresh, plentiful and varied. I particularly appreciated nice touches like free tea and coffee available 24 hrs and the convenience of very reasonable laundry facilities on property. The location (& our GPS unit) made for an easy 30 min. drive into Manhattan. The lovely city of White Plains was just 15 min. away and had everything! BTW there was a 24hr CVS just 3 mins. down the road. The hotel is in a very quiet wooded area less than 5 mins. from major highways. Read moreGenuine Expedia guest review
"Nice and Noisy"
Noisy and it was difficult to stay asleep due to weird generator like sound.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, I'm so sorry you experienced a noise problem with the HVAC unit near your room. We are currently in the process of evaluating each of the units and working on a solution for those causing noise. We are always happy to move any guest to another room if they are not pleased with their location; however, I know that can be inconvenient for many. I hope you will stop by again if your travels bring you near Tarrytown and give us another opportunity to provide you with a more positive lodging experience.
VERY PLEASANT VERY EASY BKFAST COULD BE A BIT MORE INTERESTING. OVERALL VERY GOOD VERY SMALL POOLGenuine Expedia guest review
"great place for the new york city area."
the hotel is in a clean, safe area. It is not immediately near shopping, but that is ok because the hotel has free shuttle service within a 4 mile radius. It is a good choice for the money. They also provide breakfast buffet included.Genuine Hotels.com guest review
The room was tiny and oddly laid out. A woman at the front desk told me that when you make a reservation, no one tells you that you are getting a "STUDIO suite", not a regular sized suite. The TV faced a wall jut-out between the king bed and the fold-out sofa (which my son said had springs poking into his back all night), so no one could watch TV in […] any comfort. The swimming pool was tiny too, good for kids but no room for an adult to take a good swim. SPEND THE MONEY AND GET A NAME-BRAND SUITE HOTEL! Read moreGenuine Hotels.com guest review
No complaints ! Loved it ! Will stay again for sure if ever in this area .Genuine Hotels.com guest review
Consistently comfortable and clean hotel in nice town.Genuine Expedia guest review
Rooms were clean and orderly. Check in/out was a breeze. There's a T.G.I. Friday's very close by. Was a little hard to find hotel itself.Genuine Hotels.com guest review
1) paper thin ceilings/floors, was woken up at 6:45 by stomping screaming children above us. 2) bizarre layout for a "suite", no privacy door for bed area, instead the one TV was on a swivel to turn it back and forth between the bed alcove and the living area. 3) toilet DIRECTLY and I mean DIRECTLY beside the tub, everything about bathroom area was […] awkward. 4) perhaps an asthetic problem only, but the 60s sliding tv-tray style table in the living area, uh, really? no coffee table? 5) one disposable plate. one. 6) no convenience kit/showercap/q-tips. 7) NO BACON at breakfast!!!! Step up your game, guys. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Traveler, I'm so sorry that you were disappointed in the suite layout. We have current photography on our websites and try very hard to represent our property accurately so that our guests are aware of what our brand offers. Many of our business travelers LOVE the marble laptop table next to the couch since it offers easy and ergonomic use of their computer while on the road. Unfortunately, we don't keep all of the amenities we offer in the the rooms but they are available at the Front Desk and we are so happy to bring extra items to our guests upon request. Finally, in order to provide variety on the breakfast buffet, we rotate our breakfast meats daily and always serve one of the following on a daily basis: turkey sausage, bacon, vegetarian sausage, Canadian bacon or skillet mix with potatoes, peppers, onions and sausage. Thank you for your comments
Good service, comfortable beds. The rooms were not new, but clean. Our bathroom had a couple of cracked tiles, but it did not effect the workings of the rooms. The hotel had a "great" continental breakfast spread. I had never seen so many breakfast options. Food was typical institutional stuff, but convenient option when we were in a hurry. They also […] offered manager's reception, free appetizers and beverages on certain nights. I think of it as the modest hotel with lots of extras. It is a bit of a distance from NYC, but a nice train ride along the Hudson. If we are ever in the area again, I would definitely stay here. Read moreGenuine Hotels.com guest review
"One of the nicest hotels in NYC"
The rooms are very modern and well kept. The light controls allows you to set the mood with a single press of the button. The mini bar in included free in the room, with the exception of alcohol.Genuine Expedia guest review
Great location: minutes from the City and highways; plenty of free parking. Excellent breakfast and amenities. Very quiet except for guest with heavy feet not use to have other people living below their room. At times employees socializing in the elevator and hallways, ignoring guest riding the elevator or in the hallways. It appears that I was on their […] way. No greetings. Overall it is an excellent place to stay if you are visiting the area or the City. Read moreGenuine Hotels.com guest review
"Good hotel in its class"
Breakfast was the low point. Very loud (controlled chaos), and no regular tea, only decaffeinated. When I asked a server about it she had no interest in my issue. On the other hand, very much enjoyed a drink at the bar and the interchange with the barkeep. Room was very nice, and quiet.Genuine Expedia guest review
"Convenient and above expectations"
Lovely stay in a clean and comfortable setting We enjoyed our stayGenuine Expedia guest review
"Overnight for Yankees Game"
My family and I spent the night here before taking in a Yankees Game. The hotel was ~1/2 hrs drive to Yankee Stadium. We chose to drive however the hotel does have a package deal where they will drop you off to the train station and you can ride into the city. The staff was very friendly and helpful. The room was clean and updated. The only thing I […] can nit pick on was that 1) carpet smelled like stinky feet and 2) the shower looked a little tired (shower head was starting to go and there was a crack in the tile that had been repaired). We stayed in a king suite and the pull out couch wasn't too bad to sleep on. The bed and pillows were fine. The package we got was a great value for our family of 3. Much better then the hotel we stayed at in Fort Lee, NJ last time. We will definitely come back. Read moreGenuine Hotels.com guest review
"Staff needs work"
Although the stay at the hotel was OK, the staff needed a bit more work on courtesy. And the cleaning staff was horrible, they put up the same towel that was dirty from the night before and rolled it up and left it as a clean one for the next day. Had I not noticed I would've been using a towel that I had used to clean the sinks! Once I called the front […] desk to let them know they treated me as if I was lying and even asked to see the towel!!! Besides that the overall layout of the room was a bit weird, the tv is in the middle between the beds and the extra space where the sofa is, so it is hard to actually watch tv from your beds. One good thing is that their free breakfast is very good for it to be hotel breakfast. Read moreGenuine Hotels.com guest review
very decent hotel. Not my first choice but would defintiely stay to save some moneyGenuine Hotels.com guest review
"good stay, Great rest"
Fine on all countsGenuine Hotels.com guest review
"Solid one-night stay"
While the layout of the room was strange, I was generally happy with my stay. Good location near I-287 and Tarrytown, good breakfast, very comfortable bed. A little on the pricy side, but the area is expensive.Genuine Hotels.com guest review
"Clean, comfortable and great staff"
Stayed here for attendance at a friend's wedding. It was convenient and the staff was great. Enjoyed the breakfast and the workout room.Genuine Hotels.com guest review
"Birthday Romance Getaway"
Hotel overall was ok. I hate the way the rooms were set up. Didnt feel cozy to me thank God my boyfriend loved the bed it felt great slept well. Hated the colors in the rooms God awhful didnt feel warm at all. I will not book here again. Breakfast was ok not great to me for that price should have been a little more for your money. And I stated when […] I booked it that it was a romantic birthday nothing was accomendate at all for our stay. Never again not worth it Doubletree Hilton much better or the actual Marriot. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, I'm so glad that you found our beds to be comfortable and had a great night's sleep! I'm very sorry you did not like the blue/green color scheme of the room, newly renovated by Marriott-approved designers in 2011. We represent ourselves with updated photography on the websites so that guests will have an accurate representation of what our guest rooms look like before they come to the hotel for the first time. I hope you will reconsider and give us another chance to provide you with a more positive lodging experience. Regards, MK Manchin, General Manager
"On site package store was a delight"
King bed suite...odd layout. TV sort of stuck between sitting area and bedroom. No way comfortable to watch tv in bed and definitely not if there had been two people. But then rather pathetic channel lineup. Friday night 40% reality shows 40% infomercials. The sports channels were all the draft. No sports. 1 movie channel. No spanish channels. The carpets […] on the lower two floors had that smell of an underlying moisture problem. Not noticeable in the rooms. The breakfast was better than a Day's Inn but not up to a Hampton. Can't say exactly what it was missing. The delightful thing was there was an onsite mini market that had beer and wine. The beer selection featured 3 examples of very local craft beers. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, We try to accurately represent our Studio Suites with photography on the website so that guests are not disappointed if it doesn't meet their needs or expectations. Our breakfast currently lives up to the SpringHill Suites brand standard and we include hot eggs, meats, waffles and 5 types of toasting breads in addition to 4 cereals, 2 juices, yogurts, fruits and oatmeal with 6 toppings. The brand is constantly updating our breakfast offerings to stay current and provide our guest with options ranging from savory to healthy. It's great that you found items to your liking in the market and appreciated our unique selections! We also offer pay movie channels on-demand in all rooms with choices that are currently in theaters for our guests' convenient entertainment. Best Regards, MK Manchin, General Manager
My Hotel stay was nice, the room was comfortable and I like that it is close to downtown White Plains.Genuine Hotels.com guest review
"Suites really rock!"
It used to be that hotel suites were always the most expensive option. It is so nice to have that extra space, even at such a reasonable price. And the service was so warm and friendly, Highly recommend for a casual stay.Genuine Hotels.com guest review
I think breakfast could be a little better. The sink was dripping water all night. Otherwise It was good.Genuine Hotels.com guest review
Hotel location was excellent and the staff were friendly. I would definitely stay here again.Genuine Expedia guest review
"very comfy and quiet"
This was a convenient place for us for a visit to family in Ossining NY. the room was a decent size and bed was comfortable - not so much the queen pullout though. Clean also. However, we went to the pool in the morning and the floor in the pool area was kind of dirty, and the jacuzzi was broken (no jets) so it kind of took away from that area. Breakfast […] was okay but it was also kind of messy though there were a LOT of people eating and kind of crowded in the morning. Read moreGenuine Hotels.com guest review
"Clean but not roomy"
I chose this hotel because of the initial ratings. I was visiting the area for a family event and travelling with my husband and two children. The room was oddly shaped and small. Maybe it was my particular room but I was disappointed with my suite.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Traveler, I'm so sorry you were disappointed in the size of your room at our hotel but appreciate that you noted the cleanliness of the room. We try to ensure our guests are aware that our rooms are studio suites so they are prepared for a room that is all-inclusive of the sitting area, work space and bedroom as opposed to separate rooms. Thank you for your feedback. Best Regards, MK Manchin, General Manager
The staff was exceptional. The front desk friendly and informative, the courtesy shuttle driver friendly and knew the area. I will stay here again.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, Thank you for the awesome feedback. We try very hard for every guest in the hotel to have the same consistent experience. Come back to visit soon! Best Regards, MK Manchin, General Manager
Will not give you Marriott points if you book via ExpediaGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Thank you for your feedback which enables us to respond to our customers' issues. Unfortunately, the rules of the program are out of our hands on the property level and we cannot assign points to reservations made through 3rd party channels. Regards, MK Manchin, General Manager
I love the location in beautiful Tarrytown but close the NYC. This is our second time staying there, and both times it has been clean, friendly staff, and overall great service.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Heather, Thank you so much for the super review of our property. I'm so pleased you appreciate lovely Tarrytown and the close proximity to NYC. We look forward to seeing you again soon! Best Regards, MK Manchin, General Manager
"Do NOT meet Marriott standard"
I travel for business and leisure every month. I usually stay with the hotels by Marriott. However, this SpringHill seems far away from Marriott standard! 1/I stayed in room 629, I am not sure if there is a/c compressor right on top of our room(actually on top of the bed) or any other heavy duty machine close by...we clearly hear some kind of machine […] noise every 15 mins just like riding on the cruise & staying right next to the engine room! I talked to the front desk 11:30pm and switched to another room. 2/I understand it's Easter holidays but the breakfast area totally disappointed my entire family! The food wasn't as good as other 3 stars(not even 2.5 stars) hotels and you can't never get close to the waffle maker since the long line was there all the time! 3/The lobby coffee in Holidays Inn Express is much better than this SpringHill Marroitt. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear PC Richard, Thank you for providing us with comments regarding your recent stay and I am so sorry you experienced these issues that disappointed your family. I want to assure you that I have taken action on each item you defined and, with the help of the staff, I am working to ensure future guests do not have the same experience. Warm Regards, MK Manchin, General Manager
Everything was great from the front desk personnel to the wonderful women in housekeeping. The breakfast was fresh and plentiful! I would definitely return in the future when I need a hotel! Thank youGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Traveler, It fills us with joy to be able to post comments such as yours for the whole staff to enjoy. Thank you for your kind words and we look forward to seeing you again soon! Best Regards, MK Manchin, General Manager
"Comfortable and convenient"
The hotel is close to all highways and near enough to Empire City Casino, A number of shopping malls are within a ten mile radius.sGenuine Expedia guest review
Great hotel, full breakfast, comfy beds.Enjoyed my stay!!!Genuine Hotels.com guest review
"Our Stay at Marriott Springhill Suites"
We enjoyed our stay at your facility. Would love to book again for next month but have noticed that the price has increased within one week and since we are retired senior citizens and veterans of the Military it is out of budget range. Ice need to be available at all times in the machines also.,Genuine Expedia guest review
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