1) paper thin ceilings/floors, was woken up at 6:45 by stomping screaming children above us. 2) bizarre layout for a "suite", no privacy door for bed area, instead the one TV was on a swivel to turn it back and forth between the bed alcove and the living area. 3) toilet DIRECTLY and I mean DIRECTLY beside the tub, everything about bathroom area was […] awkward. 4) perhaps an asthetic problem only, but the 60s sliding tv-tray style table in the living area, uh, really? no coffee table? 5) one disposable plate. one. 6) no convenience kit/showercap/q-tips. 7) NO BACON at breakfast!!!! Step up your game, guys. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Traveler, I'm so sorry that you were disappointed in the suite layout. We have current photography on our websites and try very hard to represent our property accurately so that our guests are aware of what our brand offers. Many of our business travelers LOVE the marble laptop table next to the couch since it offers easy and ergonomic use of their computer while on the road. Unfortunately, we don't keep all of the amenities we offer in the the rooms but they are available at the Front Desk and we are so happy to bring extra items to our guests upon request. Finally, in order to provide variety on the breakfast buffet, we rotate our breakfast meats daily and always serve one of the following on a daily basis: turkey sausage, bacon, vegetarian sausage, Canadian bacon or skillet mix with potatoes, peppers, onions and sausage. Thank you for your comments
Good service, comfortable beds. The rooms were not new, but clean. Our bathroom had a couple of cracked tiles, but it did not effect the workings of the rooms. The hotel had a "great" continental breakfast spread. I had never seen so many breakfast options. Food was typical institutional stuff, but convenient option when we were in a hurry. They also […] offered manager's reception, free appetizers and beverages on certain nights. I think of it as the modest hotel with lots of extras. It is a bit of a distance from NYC, but a nice train ride along the Hudson. If we are ever in the area again, I would definitely stay here. Read moreGenuine Hotels.com guest review
"One of the nicest hotels in NYC"
The rooms are very modern and well kept. The light controls allows you to set the mood with a single press of the button. The mini bar in included free in the room, with the exception of alcohol.Genuine Expedia guest review
Great location: minutes from the City and highways; plenty of free parking. Excellent breakfast and amenities. Very quiet except for guest with heavy feet not use to have other people living below their room. At times employees socializing in the elevator and hallways, ignoring guest riding the elevator or in the hallways. It appears that I was on their […] way. No greetings. Overall it is an excellent place to stay if you are visiting the area or the City. Read moreGenuine Hotels.com guest review
"Good hotel in its class"
Breakfast was the low point. Very loud (controlled chaos), and no regular tea, only decaffeinated. When I asked a server about it she had no interest in my issue. On the other hand, very much enjoyed a drink at the bar and the interchange with the barkeep. Room was very nice, and quiet.Genuine Expedia guest review
"Convenient and above expectations"
Lovely stay in a clean and comfortable setting We enjoyed our stayGenuine Expedia guest review
"Overnight for Yankees Game"
My family and I spent the night here before taking in a Yankees Game. The hotel was ~1/2 hrs drive to Yankee Stadium. We chose to drive however the hotel does have a package deal where they will drop you off to the train station and you can ride into the city. The staff was very friendly and helpful. The room was clean and updated. The only thing I […] can nit pick on was that 1) carpet smelled like stinky feet and 2) the shower looked a little tired (shower head was starting to go and there was a crack in the tile that had been repaired). We stayed in a king suite and the pull out couch wasn't too bad to sleep on. The bed and pillows were fine. The package we got was a great value for our family of 3. Much better then the hotel we stayed at in Fort Lee, NJ last time. We will definitely come back. Read moreGenuine Hotels.com guest review
"Staff needs work"
Although the stay at the hotel was OK, the staff needed a bit more work on courtesy. And the cleaning staff was horrible, they put up the same towel that was dirty from the night before and rolled it up and left it as a clean one for the next day. Had I not noticed I would've been using a towel that I had used to clean the sinks! Once I called the front […] desk to let them know they treated me as if I was lying and even asked to see the towel!!! Besides that the overall layout of the room was a bit weird, the tv is in the middle between the beds and the extra space where the sofa is, so it is hard to actually watch tv from your beds. One good thing is that their free breakfast is very good for it to be hotel breakfast. Read moreGenuine Hotels.com guest review
very decent hotel. Not my first choice but would defintiely stay to save some moneyGenuine Hotels.com guest review
"good stay, Great rest"
Fine on all countsGenuine Hotels.com guest review
"Solid one-night stay"
While the layout of the room was strange, I was generally happy with my stay. Good location near I-287 and Tarrytown, good breakfast, very comfortable bed. A little on the pricy side, but the area is expensive.Genuine Hotels.com guest review
"Clean, comfortable and great staff"
Stayed here for attendance at a friend's wedding. It was convenient and the staff was great. Enjoyed the breakfast and the workout room.Genuine Hotels.com guest review
"Birthday Romance Getaway"
Hotel overall was ok. I hate the way the rooms were set up. Didnt feel cozy to me thank God my boyfriend loved the bed it felt great slept well. Hated the colors in the rooms God awhful didnt feel warm at all. I will not book here again. Breakfast was ok not great to me for that price should have been a little more for your money. And I stated when […] I booked it that it was a romantic birthday nothing was accomendate at all for our stay. Never again not worth it Doubletree Hilton much better or the actual Marriot. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, I'm so glad that you found our beds to be comfortable and had a great night's sleep! I'm very sorry you did not like the blue/green color scheme of the room, newly renovated by Marriott-approved designers in 2011. We represent ourselves with updated photography on the websites so that guests will have an accurate representation of what our guest rooms look like before they come to the hotel for the first time. I hope you will reconsider and give us another chance to provide you with a more positive lodging experience. Regards, MK Manchin, General Manager
"On site package store was a delight"
King bed suite...odd layout. TV sort of stuck between sitting area and bedroom. No way comfortable to watch tv in bed and definitely not if there had been two people. But then rather pathetic channel lineup. Friday night 40% reality shows 40% infomercials. The sports channels were all the draft. No sports. 1 movie channel. No spanish channels. The carpets […] on the lower two floors had that smell of an underlying moisture problem. Not noticeable in the rooms. The breakfast was better than a Day's Inn but not up to a Hampton. Can't say exactly what it was missing. The delightful thing was there was an onsite mini market that had beer and wine. The beer selection featured 3 examples of very local craft beers. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, We try to accurately represent our Studio Suites with photography on the website so that guests are not disappointed if it doesn't meet their needs or expectations. Our breakfast currently lives up to the SpringHill Suites brand standard and we include hot eggs, meats, waffles and 5 types of toasting breads in addition to 4 cereals, 2 juices, yogurts, fruits and oatmeal with 6 toppings. The brand is constantly updating our breakfast offerings to stay current and provide our guest with options ranging from savory to healthy. It's great that you found items to your liking in the market and appreciated our unique selections! We also offer pay movie channels on-demand in all rooms with choices that are currently in theaters for our guests' convenient entertainment. Best Regards, MK Manchin, General Manager
My Hotel stay was nice, the room was comfortable and I like that it is close to downtown White Plains.Genuine Hotels.com guest review
"Suites really rock!"
It used to be that hotel suites were always the most expensive option. It is so nice to have that extra space, even at such a reasonable price. And the service was so warm and friendly, Highly recommend for a casual stay.Genuine Hotels.com guest review
I think breakfast could be a little better. The sink was dripping water all night. Otherwise It was good.Genuine Hotels.com guest review
Hotel location was excellent and the staff were friendly. I would definitely stay here again.Genuine Expedia guest review
"very comfy and quiet"
This was a convenient place for us for a visit to family in Ossining NY. the room was a decent size and bed was comfortable - not so much the queen pullout though. Clean also. However, we went to the pool in the morning and the floor in the pool area was kind of dirty, and the jacuzzi was broken (no jets) so it kind of took away from that area. Breakfast […] was okay but it was also kind of messy though there were a LOT of people eating and kind of crowded in the morning. Read moreGenuine Hotels.com guest review
"Clean but not roomy"
I chose this hotel because of the initial ratings. I was visiting the area for a family event and travelling with my husband and two children. The room was oddly shaped and small. Maybe it was my particular room but I was disappointed with my suite.Genuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Traveler, I'm so sorry you were disappointed in the size of your room at our hotel but appreciate that you noted the cleanliness of the room. We try to ensure our guests are aware that our rooms are studio suites so they are prepared for a room that is all-inclusive of the sitting area, work space and bedroom as opposed to separate rooms. Thank you for your feedback. Best Regards, MK Manchin, General Manager
The staff was exceptional. The front desk friendly and informative, the courtesy shuttle driver friendly and knew the area. I will stay here again.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, Thank you for the awesome feedback. We try very hard for every guest in the hotel to have the same consistent experience. Come back to visit soon! Best Regards, MK Manchin, General Manager
Will not give you Marriott points if you book via ExpediaGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Thank you for your feedback which enables us to respond to our customers' issues. Unfortunately, the rules of the program are out of our hands on the property level and we cannot assign points to reservations made through 3rd party channels. Regards, MK Manchin, General Manager
I love the location in beautiful Tarrytown but close the NYC. This is our second time staying there, and both times it has been clean, friendly staff, and overall great service.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Heather, Thank you so much for the super review of our property. I'm so pleased you appreciate lovely Tarrytown and the close proximity to NYC. We look forward to seeing you again soon! Best Regards, MK Manchin, General Manager
"Do NOT meet Marriott standard"
I travel for business and leisure every month. I usually stay with the hotels by Marriott. However, this SpringHill seems far away from Marriott standard! 1/I stayed in room 629, I am not sure if there is a/c compressor right on top of our room(actually on top of the bed) or any other heavy duty machine close by...we clearly hear some kind of machine […] noise every 15 mins just like riding on the cruise & staying right next to the engine room! I talked to the front desk 11:30pm and switched to another room. 2/I understand it's Easter holidays but the breakfast area totally disappointed my entire family! The food wasn't as good as other 3 stars(not even 2.5 stars) hotels and you can't never get close to the waffle maker since the long line was there all the time! 3/The lobby coffee in Holidays Inn Express is much better than this SpringHill Marroitt. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear PC Richard, Thank you for providing us with comments regarding your recent stay and I am so sorry you experienced these issues that disappointed your family. I want to assure you that I have taken action on each item you defined and, with the help of the staff, I am working to ensure future guests do not have the same experience. Warm Regards, MK Manchin, General Manager
Everything was great from the front desk personnel to the wonderful women in housekeeping. The breakfast was fresh and plentiful! I would definitely return in the future when I need a hotel! Thank youGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Traveler, It fills us with joy to be able to post comments such as yours for the whole staff to enjoy. Thank you for your kind words and we look forward to seeing you again soon! Best Regards, MK Manchin, General Manager
"Comfortable and convenient"
The hotel is close to all highways and near enough to Empire City Casino, A number of shopping malls are within a ten mile radius.sGenuine Expedia guest review
Great hotel, full breakfast, comfy beds.Enjoyed my stay!!!Genuine Hotels.com guest review
"Our Stay at Marriott Springhill Suites"
We enjoyed our stay at your facility. Would love to book again for next month but have noticed that the price has increased within one week and since we are retired senior citizens and veterans of the Military it is out of budget range. Ice need to be available at all times in the machines also.,Genuine Expedia guest review
"Weekend in NYC"
Great affordable and pleasant stay for our family NYC weekend. Convenient access to Metro North rail stations. Staff were very attentive and courteous. Breakfast buffet which was included in accommodations was great.Genuine Expedia guest review
We stayed overnight, we had tickets to the Westchester Dinner Theater and decided to make it a weekend out of it and decided to stay at SpringHill. We had never stayed there before but were happily suprised. The staff was wonderful and the room was very clean, large and comfortable. The breakfast was a plus.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Mr. and Mrs. Diaz, Thank you so much for your exceptional review of our hotel. We take great pleasure in providing our guests with an outstanding lodging experience whether it's a weekend away or business travel. Please come back to visit again soon! Warm Regards, Mary Kay Manchin, GM
"An unhappy experience"
Unfortunately many modern hotels have a noise problem; walls and especially doors are thin and noise travels. This is more serious here than most; noise from rooms all along the halls — and upstairs — traveled far too well and would pose a serious problem to a light sleeper. The elevators were too few and too slow to effectively serve the property. […] Long waits only to find a packed elevator and having to wait for the next one were common. Again, this is a problem that many modern hotels have on busy days, but it seemed even worse here than the norm. But breakfast was what really infuriated me. We waited more than 30 minutes for a waffle machine that did not work properly and some sausages so rock hard that we ended up throwing them out. Staff in the breakfast room were rude; no doubt harried by the many unhappy customers waiting to be fed. An extra waffle maker or two would not be expensive additions. I would have left and paid for breakfast somewhere else, but my daughter was quite fixated on the breakfast spread that was heavily advertised throughout the hotel. Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Rob, Thank you for your comments regarding your recent experience at our property. Such feedback gives us an opportunity to improve our operations to reduce the likelihood that others would endure the same. I am very sorry that we failed to provide you with the lodging experience you deserved. I have shared your comments with my staff and we are committed to focusing on those particular issues in order to prevent the same occurrence for others. MK Manchin, General Manager
"Close to NYC"
Decided to stay overnight in White Plains/Tarrytown for a Concert at MSG since Hotels in the city were outrageous for Easter Weekend. Found Springhill Suites off Expedia and was priced reasonably well. No complaints. Room was great, roomy and clean. Bed was comfortable and location to Train Station was great as well. Also had one of the better breakfast […] spreads we've encountered for a Free Breakfast offering. Was able to check in early, which was nice. Staff was friendly, would definitely stay here again and recommend it to anyone. Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, Thank you so much for your 5-star review of our hotel. We really appreciate that you chose to stay with us considering there are many choices available in this area. Since you were traveling to NYC, I'm sure you found our complimentary shuttle service to be convenient to get you back and forth from the train station. I am very pleased that you were able to take full advantage of our bountifully-stocked deluxe breakfast buffet. Please come back to visit us again soon! Warm Regards, MK Manchin, GM
"Very comfortable stay!"
This hotel was in a very nice area and conveniently located. The beds were very comfortable and the complimentary breakfast was surprisingly good....we were expecting a small continental breakfast and got a full blown breakfast buffet that was very good.Genuine Expedia guest review
"nice place to stay"
Everything was fine, the personnel very friendly and helpful and overall no complain. The only issue was with the breakfast, very crowded and not a lot of variety and very basic. I will stay again and recommend it.Genuine Hotels.com guest review
At first I had an issue with changing my room from a doublebed to a king size bed. But the Front Desk attendent was very professional and made it happen. So all in all. Great stay!!Genuine Hotels.com guest review
The way breakfast was serve was a little lacks, I like to be served when I'm staying at a hotel not serve myself.. But other than that, the overall experience was great.. I would definetly stay again, I just won't have breakfast there.Genuine Hotels.com guest review
The room was perfect for our needs but I would have preferred a firmer mattress on the bed. It was way too soft. Room was very spacious, though.Genuine Hotels.com guest review
"Convenient, comfortable suite!"
Had a great weekend stay here - very comfortable room! So spacious, loved the counter area w/frig/micro/sink since I brought food for lunches. Breakfast was great on Sat with healthy choices (like fresh spinach for eggs, oatmeal, fruit) - tho Sunday was kind of a zoo and they ran out of some things. Came after 10 pm on Fri nite and no prob with late […] arrival, front desk staff so friendly. Would def stay again Read moreGenuine Expedia guest review
"Next to the laundry room"
The hotel was nice and clean. Our room was right in front of the laundry room and the door of that room was constantly open. We could hear the staff very early in the morning. It was very loud. I understand spanish so I could follow the conversations. Not very pleasant. Another minus, the disposable (and highly contaminating) plates, cups and silverware […] for the breakfast buffet. Read moreGenuine Expedia guest review
Room was spacious but had a half wall separating the bed area and that made the room feel weird.Genuine Hotels.com guest review
"Great Hotel Stay"
Room was clean and exactly what we expected. Continental breakfast was more than we expected. Very conveniently located. Would highly reccomend this hotelGenuine Hotels.com guest review
"Best Hotel experience in a while!"
We stayed in this hotel on a recent trip yo NYC. The shuttle service to the train was excellent. The staff could not have been nicer. The rooms were very clean and spacious and I loved the decorating style. Very Very happy with our expereince..Genuine Expedia guest review
"Easy access off highway - nice place to stay"
Well appointed room ... very comfortable bed and pillows ... very relaxing and had a great night sleepGenuine Hotels.com guest review
"getting the rooms"
Once we made it to the hotel. There was no carts to take our luggage to our room. We asked to stay another night and they wanted to charge twice as much. So we decided to go to another hotel, down the road. They also had it on my bill when I checked out. Yes, I had it removed but I had told them NO we were going to another hotel.Genuine Hotels.com guest review
Not worth what they charge.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, Thank you for submitting your comment. However, I am sorry to read it and would very much appreciate more information which I could use either in training my staff or to improve a situation you found to be wanting. Sincerely, Mary Kay Manchin, General Manager
Came here to get away for the weekend, but stay pretty local. Rooms were very clean, the bed and pillows were really comfortable. The breakfast was and the eating area was very clean. The staff was very attentive and polite. Would definitely come back.Genuine Hotels.com guest review
"Solid hotel for the price $$$"
Great experience. Staff was helpful in every way.Genuine Expedia guest review
no blow dryerGenuine Hotels.com guest review
Nice hotel! Staff was accommodating, rooms were clean and comfortable. Would definitely book here again!Genuine Hotels.com guest review
Will definitely use this hotel again in the future, was very impressed with everything, staff, location, service etc, etc.Genuine Hotels.com guest review
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