"Weekend in NYC"
Great affordable and pleasant stay for our family NYC weekend. Convenient access to Metro North rail stations. Staff were very attentive and courteous. Breakfast buffet which was included in accommodations was great.Genuine Expedia guest review
We stayed overnight, we had tickets to the Westchester Dinner Theater and decided to make it a weekend out of it and decided to stay at SpringHill. We had never stayed there before but were happily suprised. The staff was wonderful and the room was very clean, large and comfortable. The breakfast was a plus.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Mr. and Mrs. Diaz, Thank you so much for your exceptional review of our hotel. We take great pleasure in providing our guests with an outstanding lodging experience whether it's a weekend away or business travel. Please come back to visit again soon! Warm Regards, Mary Kay Manchin, GM
"An unhappy experience"
Unfortunately many modern hotels have a noise problem; walls and especially doors are thin and noise travels. This is more serious here than most; noise from rooms all along the halls — and upstairs — traveled far too well and would pose a serious problem to a light sleeper. The elevators were too few and too slow to effectively serve the property. […] Long waits only to find a packed elevator and having to wait for the next one were common. Again, this is a problem that many modern hotels have on busy days, but it seemed even worse here than the norm. But breakfast was what really infuriated me. We waited more than 30 minutes for a waffle machine that did not work properly and some sausages so rock hard that we ended up throwing them out. Staff in the breakfast room were rude; no doubt harried by the many unhappy customers waiting to be fed. An extra waffle maker or two would not be expensive additions. I would have left and paid for breakfast somewhere else, but my daughter was quite fixated on the breakfast spread that was heavily advertised throughout the hotel. Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Rob, Thank you for your comments regarding your recent experience at our property. Such feedback gives us an opportunity to improve our operations to reduce the likelihood that others would endure the same. I am very sorry that we failed to provide you with the lodging experience you deserved. I have shared your comments with my staff and we are committed to focusing on those particular issues in order to prevent the same occurrence for others. MK Manchin, General Manager
"Close to NYC"
Decided to stay overnight in White Plains/Tarrytown for a Concert at MSG since Hotels in the city were outrageous for Easter Weekend. Found Springhill Suites off Expedia and was priced reasonably well. No complaints. Room was great, roomy and clean. Bed was comfortable and location to Train Station was great as well. Also had one of the better breakfast […] spreads we've encountered for a Free Breakfast offering. Was able to check in early, which was nice. Staff was friendly, would definitely stay here again and recommend it to anyone. Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, Thank you so much for your 5-star review of our hotel. We really appreciate that you chose to stay with us considering there are many choices available in this area. Since you were traveling to NYC, I'm sure you found our complimentary shuttle service to be convenient to get you back and forth from the train station. I am very pleased that you were able to take full advantage of our bountifully-stocked deluxe breakfast buffet. Please come back to visit us again soon! Warm Regards, MK Manchin, GM
"Very comfortable stay!"
This hotel was in a very nice area and conveniently located. The beds were very comfortable and the complimentary breakfast was surprisingly good....we were expecting a small continental breakfast and got a full blown breakfast buffet that was very good.Genuine Expedia guest review
"nice place to stay"
Everything was fine, the personnel very friendly and helpful and overall no complain. The only issue was with the breakfast, very crowded and not a lot of variety and very basic. I will stay again and recommend it.Genuine Hotels.com guest review
At first I had an issue with changing my room from a doublebed to a king size bed. But the Front Desk attendent was very professional and made it happen. So all in all. Great stay!!Genuine Hotels.com guest review
The way breakfast was serve was a little lacks, I like to be served when I'm staying at a hotel not serve myself.. But other than that, the overall experience was great.. I would definetly stay again, I just won't have breakfast there.Genuine Hotels.com guest review
The room was perfect for our needs but I would have preferred a firmer mattress on the bed. It was way too soft. Room was very spacious, though.Genuine Hotels.com guest review
"Convenient, comfortable suite!"
Had a great weekend stay here - very comfortable room! So spacious, loved the counter area w/frig/micro/sink since I brought food for lunches. Breakfast was great on Sat with healthy choices (like fresh spinach for eggs, oatmeal, fruit) - tho Sunday was kind of a zoo and they ran out of some things. Came after 10 pm on Fri nite and no prob with late […] arrival, front desk staff so friendly. Would def stay again Read moreGenuine Expedia guest review
"Next to the laundry room"
The hotel was nice and clean. Our room was right in front of the laundry room and the door of that room was constantly open. We could hear the staff very early in the morning. It was very loud. I understand spanish so I could follow the conversations. Not very pleasant. Another minus, the disposable (and highly contaminating) plates, cups and silverware […] for the breakfast buffet. Read moreGenuine Expedia guest review
Room was spacious but had a half wall separating the bed area and that made the room feel weird.Genuine Hotels.com guest review
"Great Hotel Stay"
Room was clean and exactly what we expected. Continental breakfast was more than we expected. Very conveniently located. Would highly reccomend this hotelGenuine Hotels.com guest review
"Best Hotel experience in a while!"
We stayed in this hotel on a recent trip yo NYC. The shuttle service to the train was excellent. The staff could not have been nicer. The rooms were very clean and spacious and I loved the decorating style. Very Very happy with our expereince..Genuine Expedia guest review
"Easy access off highway - nice place to stay"
Well appointed room ... very comfortable bed and pillows ... very relaxing and had a great night sleepGenuine Hotels.com guest review
"getting the rooms"
Once we made it to the hotel. There was no carts to take our luggage to our room. We asked to stay another night and they wanted to charge twice as much. So we decided to go to another hotel, down the road. They also had it on my bill when I checked out. Yes, I had it removed but I had told them NO we were going to another hotel.Genuine Hotels.com guest review
Not worth what they charge.Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott Tarrytown/Greenburgh Dear Guest, Thank you for submitting your comment. However, I am sorry to read it and would very much appreciate more information which I could use either in training my staff or to improve a situation you found to be wanting. Sincerely, Mary Kay Manchin, General Manager
Came here to get away for the weekend, but stay pretty local. Rooms were very clean, the bed and pillows were really comfortable. The breakfast was and the eating area was very clean. The staff was very attentive and polite. Would definitely come back.Genuine Hotels.com guest review
"Solid hotel for the price $$$"
Great experience. Staff was helpful in every way.Genuine Expedia guest review
no blow dryerGenuine Hotels.com guest review
Nice hotel! Staff was accommodating, rooms were clean and comfortable. Would definitely book here again!Genuine Hotels.com guest review
Will definitely use this hotel again in the future, was very impressed with everything, staff, location, service etc, etc.Genuine Hotels.com guest review
Very clean, nice and comfortableGenuine Hotels.com guest review
"Even the bed and pillows were soft!"
I stay at a lot of hotels, and usually hate the beds and/or pillows. But this one was actually comfortable. My daughter slept on the fold out sofabed, and she was comfortable, too. Thanks for a great experience!Genuine Expedia guest review
"it was ok, but..."
My room was very cold and it had a draft by the window. We only stayed overnight and had to put a towel to reduce the draft. The room was clean, but i didnt like the fact that rooms had those dividing doors with the padlock and you can hear the people next door.Genuine Hotels.com guest review
"Great staff and good breakfast; clean too!"
We stayed for 2 nights. The staff was friendly and kind. The hot & cold breakfast was outstanding compared to most other places I've stayed! The room was clean and comfortable with everything we could have needed. Shower pressure was great - water hot too. Bed comfy and pillows had a good variety (soft and firm both) so I could choose one I liked. The […] TV was good and lots of channels to choose from. Good one-cup coffee as well in room. I will definitely stay here again when I go back to visit this area. Read moreGenuine Hotels.com guest review
"Great Place to stay"
The only thing I didn't like was that the pool was closed due to maintenance but they did say they would shuttle you across the street if you wanted to use another Hotel's pool. The staff was very pleasant and the breakfast was good.Genuine Hotels.com guest review
Nice pleasant stay.Genuine Hotels.com guest review
Stayed for two nights and was very pleased with the hotel. The breakfast food was fine (eggs, bagels, fruits). The hotel also has a shuttle to take you into Tarrytown. Definitely would stay again.Genuine Hotels.com guest review
I arrived early on Christmas Eve and was happy that a room was available. However, when I got to my room there was a big blower on the floor as if the carpet was wet. I called the front desk and immediately was given another room. Everything went well the rest of my stay.Genuine Hotels.com guest review
"excellent hotel with top service"
I had an excellent stay here. The rooms are very clean and comfortable. The staff was very accomodating. I had trouble with one room having too much of a chemical smell from the cleaning sprays so they were very helpful in changing my room (I tend to be allergic to chemicals). No hesitation to recommend this hotel.Genuine Hotels.com guest review
"Weekend in New York"
We spent most of the weekend in New York City. We went to Rockerfeller Center, Bryant Park, St. Patricks Cathedral, Canal Street, Little Italy, and Grand Central Station. It is a tradition for us to visit NYC during the Christmas season.Genuine Expedia guest review
"Exactly as expected"
I'm very familiar with the area, so knew exactly what I was looking for. A clean, reasonably priced hotel that's close to the train and main highways. Just two miles off the Saw Mill Parkway and an 8-minute drive to the Tarrytown Metro North station where we could get free weekend parking an express train (35 minutes) into Grand Central. While not gourmet, […] the included breakfast was very nice to have, along with free wifi and free parking -- neither of which are easy to come by in White Plains (which is also only a 5-minute drive away). The staff was quite pleasant, and the room was small but very clean with everything we needed. We did not use the gym or pool. For the price we paid, I would absolutely stay here again. Read moreGenuine Hotels.com guest review
Very nice room. Average breakfastGenuine Hotels.com guest review
Don't stay on the second floor anywhere near the elevators, which are close to the laundry room. The maids congregate there -- in the laundry room with the door open and in the hall, and kibbutz and laugh loudly with absolutely no concern for the guests. It is an easy trip into NYC.Genuine Hotels.com guest review
Comfortable and very large suite. Breakfast was nice also.Genuine Expedia guest review
"Not what I expected"
Upon arriving I went straight to the hot tub to check the temperature. It was closed due to new ADA regulations. i was very disappointed as this was one of the reasons I stayed at this hotel. I wish they would have posted this on their website letting us know that is was not open. I attempted to use the heat in the room and the heater smelled like it […] was burning up. Breakfast was good and the location to the train station was good as well. They have a shuttle to and from the train station that stops at 10pm. Who can make it back from NYC before 10pm? Wish they extended it to 11pm. On the last night there out TV crapped out. It was 11pm at night and the night manager was pretty limited as to what he could do to fix it. He did offer to move us to a new room but who wants to move to a new room at 11pm at night? Overall I would say if you have a choice, choose a different hotel in the area. Read moreGenuine Hotels.com guest review
"Great place great location"
Everything was wonderful - great room great location & breakfast included!Genuine Hotels.com guest review
Nice hotel and breakfast for the money. Great location to enjoy the Sleepy Hollow Halloweeen activities. My daughter left her iPad in the room and they found it and mailed it back to her. Honest, friendly staff. Room was very large and clean. We were in a room with a king and pull out sofa. I would stay here again!Genuine Hotels.com guest review
"close to grandsons house"
very pleased with hotel beds were very comfy. hotel was very up to date and clean. only thing not much fruit options for breakfast but i am picky too.waffles were great and fun to make.Genuine Hotels.com guest review
"Great location to everything"
Would definitely stay there again!!Genuine Hotels.com guest review
Quiet, comfortable, clean room. Nice (free) breakfast. Staff was friendly and pleasant.Genuine Hotels.com guest review
Hotel was convenient to all things Tarrytown and easy access to major highways. Hotel was nice and the amenities were great. Staff was nice but Very busy though.Genuine Hotels.com guest review
"close to Tarrytown & Sleepy Hallow"
When we first got there they tried to give us a room by the elevators, no thanks so they did switch our room. The tv had terrible reception. The free breakfast was not good at all & a bit chaotic. the pool is small but pretty good but the spa was not available due to federal standards. wish i knew that before hand. there are no safes in the room, only […] at the front desk, not convenient at all. the bed was great. the room was very nice. the hotel was clean but needed minor repairs. for the price a night i expected better. next time I'll stay at the courtyard across the street which we did stay at before. bigger pool & balconies as well. Read moreGenuine Expedia guest review
Good location to everything.Genuine Hotels.com guest review
"Good location, all else mediocre"
My husband and I stayed for a week. First off, they didn't have a King as we reserved. They volunteered to move us the next day. Anyone doing a joint business and tourist trip knows that moving all your stuff the next day is not convenient after you've unpacked and have to work. The building was made of cardboard. If someone breathes in the room above […] you, you will hear it. If they walk, it sounds like they are dancing with clogs. If they move in their bed, you will hear the mattress creak. The images on the website of the suite layout are very misleading. It looks like you have a stylish suite with a more prominent wall dividing the living and sleeping area than is really there. The room is just a long, narrow room with one a sofa. I even called to ask if there was a table, I was told yes, but it's a desk against a wall. Great for a lap top, but not good for working with someone who both have lap tops or to have a meal, but this suite is not conducive to have a light meal. I was overall disappointed for the price. Read moreGenuine Expedia guest review
"September in Tarrytown"
My friend and I stayed at this hotel before and it was wonderful...we were on the 5th fl and it was a nice and quiet. This time we were on the 1st floor by a maintenance room that had a constant humming/buzzing sound that was really aggravating. Otherwise it was nice. Avoid the 1st fl by the mechanical room.....it buzzed/and hummed all day and night!!!! […] Sigh!!! Read moreGenuine Hotels.com guest review
Had a great time and the food was great. Thank youGenuine Hotels.com guest review
"Perfect location for touring the area"
Will stay here again !Genuine Hotels.com guest review
Needed a quick weekend getaway close to the city and decided a hotel with a pool and complimentary breakfast was the ticket. This hotel fit the bill. Pool was very small, but adequate for lounging and swimming a few short laps. We were disappointed that the whirlpool was out of service. The continental breakfast buffet was fine, ample, though crowded. […] Fresh-made waffles were a nice touch, powdered eggs were unappealing, but there were a lot of choices at least. Overall, we were very satisfied with the hotel. Read moreGenuine Expedia guest review
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