All hotels in Santa Ana, Costa Rica
1 room, 2 adults
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Autopista Prospero Fernandez, Costado Este de Forum, Santa Ana, San Jose, Costa Rica, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 57 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.5
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.3
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3.0 / 5Good
"San Jose"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
we stayed at this hotel because it was an add on to a Caravan trip and this was their last hotel. I would not book this hotel for any other reason.
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Ranita
US
5.0 / 5Outstanding
"reasonably close to SJO"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Our trip home had two legs that required an overnight stay (2 travel days). We arrived before noon and were able to access a room within a short period of time. This freed us to deposit bags, freshen up, and enjoy a little shopping on our last day in Costa Rica.
Genuine Expedia guest review
Other trip Feb 28, 2015
Don
US
5.0 / 5Outstanding
"Home away from home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We thoroughly enjoyed our stay. Staff was very friendly and helpful. the hotel is in a very convenient location, right off the freeway.
Genuine Hotels.com guest review
4 night romance trip Dec 8, 2014
John
US
5.0 / 5Outstanding
"Great value - awesome breakfast buffet included."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Noon chk out is nice ... Great staff! Great location for shopping (short drive). Breakfast made my stay a great value at $89/nite
Genuine Expedia guest review
Other trip Oct 27, 2014
Murray
US
4.0 / 5Excellent
"Not Bad for the Price, but isolated"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Nice clean hotel, reasonable rates, but need a cab to get anywhere. There are no or few sidewalks on the main street, and not safe. Little to see otherwise in the vicinity. Pool was nice, gym needs some repair on the equipment but overall nice. Breakfast was excellent. Very near a Pizza Hut if you get tired of rice and beans.
Genuine Hotels.com guest review
5 night family trip Sep 13, 2014
Nathine
US
4.0 / 5Excellent
"Consistent Lodging in Santa Ana"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
A good jumping off point for exploring CR. Lots of great dinning options in the area. Close access to highway south to beaches.
Genuine Expedia guest review
Other trip May 10, 2014
Rob
US
4.0 / 5Excellent
"Quality Hotel Real San Jose"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Average hotel for the price. Good thing the breakfast bar is free, even though the food is so so. Because all the other food in the restaurant is highly overpriced. Four dollars for a bottle of water! Are you serious! Hotel was clean and the staff was courteous.
Genuine Expedia guest review
Other trip Apr 27, 2014
Kelvin
US
5.0 / 5Outstanding
"Very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good service, room, parking. Family felt very happy with the service.
Genuine Expedia guest review
Other trip Apr 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Good Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good service. Reasonable confort. Need to improve the breakfast
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Relaxing end to country tour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
After an 8 day Caravan tour we stayed an extra day to catch a better flight. The hotel was clean and comfortable with a good breakfast of omelets, coffee, and more. The morning allowed a pleasant walk with pedestrian bridge over highway to the Santa Anna mall. The afternoon by the pool included additional bird watching and guanabana sours. The Pizza Hut is only 200 feet away and provided a taste of home with staff working hard to help us with the language barrier.
Genuine Expedia guest review
Other trip Apr 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Very pleasant"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, very friendly staff and fantastic food! I would recommend it and would stay here again. It isn't close to much to see and do, but cabs are always nearby. The pool was beautiful and the dining room was nice and large. Even the meeting rooms were quite nice. Overall, exactly what you would expect from this type of hotel.
Genuine Hotels.com guest review
1 night family trip Mar 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Good hotel, the location is excelent. food great."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
good I will recomend this hotel to a freind. the location is good and the breakfast is excelent, the cleanes and the personel, overall is very good.
Genuine Expedia guest review
Other trip Mar 18, 2014
Fernando
US
5.0 / 5Outstanding
"Really nice place to stay...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay...from the greeting of the desk staff, to the courtesy of the dining staff, it was lovely! Our room was really clean, well appropriated and comfortable. We stay there every time we come to Costa Rica...
Genuine Hotels.com guest review
1 night trip Feb 27, 2014
BT
US
5.0 / 5Outstanding
"We were impressed by the service and accommodation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay. Restruant was really good. The staff was just the best ever.
Genuine Expedia guest review
Other trip Feb 21, 2014
A Traveler
US
3.0 / 5Good
"Not for tourists"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel is ok. but not tourist friendly. 6-7 miles from San Jose by taxi or bus ($.75). But the hotel could not provide a city map and not helpful with information.
Genuine Hotels.com guest review
1 night trip Feb 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed here our first night after arriving from Atlanta and before we drove up to Arenal. Friendly staff, clean and well appointed rooms and facilities, We were very impressed with the food. Our dinner was great and the breakfast was outstanding. It was close not only to the airport, and car rental but right next to the highway we needed to drive to Arenal. Great location, would highly recommend.
Genuine Hotels.com guest review
1 night trip Feb 8, 2014
MARYANN
US
5.0 / 5Outstanding
"On tour with Caravan"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Stay was pretty good. We stayed 2 days and took buses around town. But, this place really isn't anywhere but close to the end of the Caravan tour, and sort of close to SJO.
Genuine Hotels.com guest review
1 night trip Jan 18, 2014
Charlie
US
5.0 / 5Outstanding
"Great Customer Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Can't say enough about how good the customer service was. Couldn't believe that the front desk could call me by name after speaking 2 times. Clean rooms, great a/c, near the airport, pool, restaurant on site.
Genuine Hotels.com guest review
1 night trip Dec 13, 2013
Donna K
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
great stay but was really not able to walk around but we did get to stores with a taxie. Very good place to saty. Thank you
Genuine Hotels.com guest review
1 night trip Dec 1, 2013
Gary Wolf
US
5.0 / 5Outstanding
"Great Hotel for Business Travelers"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The space of the room is very comfortable. The Bed was ok. Safe box in working Order. Bathroom faucet in bad condition Air conditioner a little bit noisy. TV lack of US programing Iron Board and Iron at room very convenient. Desktop for PC was ok, but chair is not the appropriated. There is no wired network connection at the room but wireless is descent and stable. People staff is ok, but need to improve. Breakfast is just fine. Pool is small but clean. Gym is good enough for warming up, but not an amazing thing. Overall the Hotel was very good for the kinds of need that I needed.
Genuine Expedia guest review
Other trip Sep 9, 2013
Jorge
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice hotel near Escazú - Santa Ana. The room was very clean and confortable, the breakfast great. The room service its more than fine if you want to stay inside and rest.
Genuine Expedia guest review
Other trip Sep 1, 2013
Javier
US
5.0 / 5Outstanding
"This was exactly what we were looking for."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This was the perfect accommodation for what we were looking for in the "city" of Costa Rica. Very comfortable with great staff. We were extremely pleased with our stay there.
Genuine Expedia guest review
Other trip Aug 12, 2013
Steph
US
4.0 / 5Excellent
"Nice clean hotel, pet friendly"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is nice, clean and pet friendly. The breakfast has a very good variety. Good value for the price.
Genuine Expedia guest review
Other trip Aug 10, 2013
Cinzia
US
5.0 / 5Outstanding
"Beautiful hotel, close to the airport."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed an extra day after our tour. This hotel was excellent for relaxing and resting. the rooms were beautiful, clean and made our stay wonderful. the pool area was beautiful and the food was excellent. The hotel staff helped us relax and language was not a barrier. I would recommend this hotel to our friends and family.
Genuine Expedia guest review
Other trip May 28, 2013
Jodie
US
3.0 / 5Good
"Convenient hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed at the hotel the last night of a tour and it was convenient and a known quantity, so I rebooked for the last night we were in Costa Rica. I might have been able to do better but it worked out okay. The place was clean and the shower was good which was important after being in the wilds of CR for a week. Also they stored two bags for us for the week we were away.
Genuine Expedia guest review
Other trip Apr 4, 2013
Nana
US
4.0 / 5Excellent
"great service but no shuttle bus"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was very nice but quite a distance from the airport. location on a very busy street. Staff were very professional and friendly
Genuine Hotels.com guest review
1 night trip Feb 15, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely meals for Tour customers and friendly service. Quiet and comfortable.
Genuine Expedia guest review
Other trip Feb 28, 2015
A Traveler
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff were excellent in helping us with getting around San Jose by printing off maps and telling us about things to do.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
CA
4.0 / 5Excellent
"Restaurant, close to airport..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
good hotel, great staff and close to airport. Stayed after a tour and everything was great. Not much around but city and great mall within a 10 dollar taxi ride.....
Genuine Expedia guest review
Other trip Jan 18, 2015
Jeff
CA
3.0 / 5Good
"great staff but hotel needs some improvement"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The staff were more than accommodating. The room was clean and quite adequate. The location was a bit noisy because of the surrounding traffic which also confined us to limited space to walk. We recommend eating your meals elsewhere as our 1 evening meal was much below the standards of our other restaurants on our trip and the layout of the restaurant could be much improved. The swimming pool was cold and no one was swimming. Our air conditioner was difficult to regulate
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
CA
5.0 / 5Outstanding
"Very nice stay but with a few concerns."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff excellent, food excellent,rooms & hotel very clean, pool & surrounding area - very well maintained - beautiful setting.. Unfortunately one of the elevators wasn't working for a few days & one day neither of them were working. When turning on the shower the water still ran from the tap as well as the shower head. No air conditioning in the upper hallways & air conditioner in room very noisy.
Genuine Expedia guest review
Other trip Apr 11, 2013
Fran & John
CA

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Mucho apio en la comida"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No hay servicio a la piscina! El desayuno es apio con arroz y fríjoles. Demasiado apio le ponen a los alimentos La atención es muy buena muy serviciales, el hotel es muy bueno
Genuine Hotels.com guest review
1 night family trip Mar 21, 2015
Monica
CR
4.0 / 5Excellent
"Excelente pero..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Todo muy bueno! Solo dos puntos: 1-le ponen DEMASIADO apio a la comida. 2-en la pisicina el servicio es lento.
Genuine Hotels.com guest review
1 night family trip Mar 20, 2015
Monica
CR
4.0 / 5Excellent
"Bien, solo bien."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bien, pero no es la gran cosa, realmente esperaba mas.El desayuno estuvo bien.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
A Traveler
CR
4.0 / 5Excellent
"Buena opcion siempre que consigas tarifa baja"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Decidimos aprovechar dos noches a favor antes de que vencieran sin salir de la ciudad. A la llegada nos recibieron muy cordialmente advirtiendonos de una vez que el hotel estaba casi que en su maxima ocupacion y que por tal razon nos toco la habitacion a la par de donde estacionan todoa los carritos de limpieza de habitaciones en el primer piso y frente a los dos ascensores. La habitacion normal dos camas, baño , television, wifi y coffee maker. Las camas muy bien pero las almohadas necesitan seriamente cambiarlas ya que no son buenas. El aire acondicionado en la habitacion hace mucho ruido y enfria poco.Fuimos a la piscina a leer y tomar un poco de sol muy bien todo. El desayuno incluido es muy completo y el area de restaurante comoda. Puede realmente llenarse en la mañana los fines de semana por lo que hay que tener eso en cuenta.
Genuine Hotels.com guest review
2 night family trip Jan 23, 2015
David
CR
5.0 / 5Outstanding
"Perfecto"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente, todo estuvo perfecto
Genuine Hotels.com guest review
1 night trip with friends Jan 8, 2015
maria
CO
5.0 / 5Outstanding
"Excelente Ubicacion"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
El fin de semana estuvimos de visita en Santa Ana. Visitamos el Quality Hotel Real en familia. Excelente ubicación. Desayuno muy variado y de buen gusto. La cercanía con lugares de interés, compras y atracciones turísticas. Muy recomendado. Nuestro siguiente viaje a San José lo visitaremos.
Genuine Hotels.com guest review
2 night business trip Aug 8, 2014
A Traveler
CR
1.0 / 5Poor
"Nos cambiaron de habitación en la madrugada"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Veníamos cansados de noche, utilizamos la tina en la madrugada y nos llegaron a tocar la puerta y llamaron para entrar a revisar una fuga de agua a las 2am, nos hecho a perder la noche, la comida es buena.
Genuine Hotels.com guest review
1 night business trip Mar 1, 2014
Jose
CR
3.0 / 5Good
"Mediocre food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel, employers and location is great. But the food is not good at all, we tried the meat but its cutting was awful, too old or too fresh.... And the dessert had brownies that I buy in Price Smart. So, the value of the food is really poor.
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2014
Alonso
CR
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muy buena Atencion
Genuine Hotels.com guest review
1 night family trip Sep 17, 2013
Andrés
CR
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Gracias por todo
Genuine Hotels.com guest review
1 night trip Sep 10, 2013
Andrés
CR
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muy buen servicio, muy satisfecho
Genuine Hotels.com guest review
1 night trip Sep 15, 2013
Andrés
CR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Por el precio esta bueno
Genuine Hotels.com guest review
1 night business trip Aug 3, 2013
federico
CR
4.0 / 5Excellent
"limpio"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
buena
Genuine Hotels.com guest review
6 night business trip Jun 15, 2013
A Traveler
MX
4.0 / 5Excellent
"Quality Hotel Real San Jose"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Sauberes Zimmer, nettes Personal. Lage nur mit Auto gut, sonst zu weit von allem. Gutes Frühstück.
Genuine Hotels.com guest review
1 night trip Dec 28, 2012
A Traveler
CH
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Yo habia reservado dos habitaciones con dos camas matrimoniales cada una y cuando llegamos a hacer el check- in en la madrugada del 15 de julio, el muchacho de la recepcion nos ubicó en habitaciones con una sola cama grande. De esto nos dimos cuenta al llegar a las habitaciones 139 y 142. Como era de madrugada y estabamos con mucho sueño no hice reclamo alguno. Pero no nos gustó el fallo. Luego a la mañana siguiente, domingo, eran las 10:15 am y fuimos por el desayuno de cortesía. El muchacho del comedor viendo que estabamos sirviendonos, se puso a recoger la comida, las frutas, etc. y parecía que no iba a dejar que nos sirviéramos tranquilos. Me parece que no hay necesidad de actuar de esa manera cuando casi no había ya clientes en el comedor y aun no había terminado la hora ofrecida para desayunar (fines de semana 10:30 am).
Genuine Hotels.com guest review
1 night trip Jul 14, 2012
A Traveler
CR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Nov 16, 2014
Dennis
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night trip Jan 22, 2014
Ted Kafka
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Jan 27, 2014
A Traveler
US
4.0 / 5Excellent
"Very Nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Nov 11, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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