Very nice and clean.Genuine Hotels.com guest review
"Home away from home"
I love set up, it felt like I was in an apartment. I will definitely be going back.Genuine Hotels.com guest review
Our room met all our needs. They accommodated a late check out for us and suite was clean. Will definitely stay with them again.Genuine Hotels.com guest review
"Great for multiple couples"
It was fantastic. Couldn't ask for anything else. LOVE this hotel because it is so hard to find hotels that offer the 2 bedroom suites. My daughter and son-in-law travel with us and it is so nice to be able to get one room with separate bedrooms for our stay. Wish this idea would get passed along to other hotels. Then on top of that it was absolutely […] beautiful, clean, very up to date with design and furnishings. A nicer kitchen and bathroom than in most people's homes. Thank you.Hyatt. Read moreGenuine Hotels.com guest review
Nice stay. Didn't wavy to leaveGenuine Hotels.com guest review
"Clean Residential Hotel"
The hotel resembles a small apartment complex, and has a workout room, tennis/basketball court, outdoor swimming pool, and patios outfitted with gas firepits. The complex was extremely clean as were the rooms. I found the breakfast to be excellent, and included a make-to-order omelet station - very unusual. The rooms are 1 bedroom apartments, complete […] with a full kitchen and living area. The bed was VERY comfortable, the staff very courteous. The location is approximately 4 blocks from the Shady Grove metro station, the last stop on the Red Line. It's approximately 40 minutes to DC Mall. I thought the rates were very good considering all the amenities. The only negatives were that the WiFi to the room was unreliable, and the hot water heater was broken my first morning. The later problem was resolved by transferring me to another room in a part of the complex which had a working water heater. Read moreGenuine Hotels.com guest review
"Like staying in your own home"
We loved the Hyatt House! The room was large and felt more like staying in a home than a hotel. It was close to everything we needed and clean as a whistle! We would stay there again anytime and will be looking for more of them as we travel!Genuine Hotels.com guest review
"Great place for accessing NIH Cancer Inst."
Very spacious rooms (separate bedroom and living room; fully equipped kitchen), great breakfast buffet included and full fridge and kitchen in the rooms. Perfect for an extended stay and for families. The hotel has gym, pool and basketball court. Sat and Sun there are lots of children running around; all nice and well behaved,Genuine Hotels.com guest review
I had a wonderful stay at the Hyatt house. The room was spacious and clean, I especially loved the kitchen where you could cook any thing you wanted. I would recommend this hotel to others.Genuine Expedia guest review
"central location to surrounding gaithersburg"
two bedroom suite was perfect for two adults traveling together but need private space. breakast was great and staff very helpful. Would recommend for families, travel sports teams and business trips.Genuine Hotels.com guest review
Breakfast was great, room was clean, staff was friendly and convenient location.Genuine Hotels.com guest review
"nice hotel with huge room"
The room is huge, have just about everything, fridge, dishwasher, microwave, range, couch, desk , 2 plasma tv. The breakfast is great, a lot of choices to pick from. The gym is small but they have a courtyard and even a basketball court. Overall i enjoyed my stay, i would stay there again if needed.Genuine Expedia guest review
"Front Desk Was Clueless"
The facility itself is great and I would definately stay there again. However, their deskstaff seems completely clueless. I checked in fairly late and they gave me a key to a room which was under construction. In fact the entire staircase to that wing was shut down. The front desk seemed completely unaware that they had any construction going on.Genuine Hotels.com guest review
"Great hotel it is like a condo"
well we got to our room and it was like staying in a condo, it had a seperate soom for the bedroom and a living room with a kitchen.setup like a one bedroom apartment.we got their late about 9:30pm we had been on the road all day. they have a nice pool and hot tub and outdoor grill you can grill your own meal if you like. well we went to the hot tub […] and pool and after a half an hour we were told to get out ! pool was closed and there were 30 some guests enjoying it.I am sorry but telling your guests to get out because it is 10pm is not very welcoming.Then later on we needed towels so I called the front guest for towels he said he was alone and could not bring me any.Well next morning we go for our free breakfast and I got my breakfast my little girl got hers and then the lady working there grabbed all the food and my wife didn't get any since she was getting her coffee first.It was like you snooze you loose.the lady knew we were getting breakfast but when 10am roles around sorry about your luck.The place is a 5 star motel with a 1 star hospitality. Read moreGenuine Expedia guest review
"great room but poor service"
Pros: The suite was very nice, with a very comfortable room and a fully stocked kitchen. The choice of tv channels was lacking, but nothing a redbox couldn't fix. Now to the bad part: The woman at the front desk when we were checking in was incredibly rude and intrusive. She gave us a hard time because our booking was through a third party site, and […] claimed to be unable to find our reservation. She then had an issue with the fact that the payment was made with a card under a different name than the reservation. I didn't appreciate her accusatory tone when we were nothing but courteous and patient. Her attitude was unnecessary and may stop us from returning to this establishment. Read moreGenuine Hotels.com guest review
"Friendly, super clean hotel"
Hyatt House was a lovely stay. Clean spacious rooms/suites , huge kitchen area! that had everything you could need. Soundproof, quiet a/c - like a really nice condo. They even had a little tube of toothpaste in the bathroom for me - how did they know I always forget? Front staff and little informal restaurant/snack/bar staff were LOVELY even when I […] arrive in the evening before closing and very tired. The only negative was my room was on the third floor with quite a few steps (maybe elevator wasn't working?) which I didn't mind but someone else may not like the climb. Loved the stay. Read moreGenuine Hotels.com guest review
"Liked the breakfast"
Good place to stay if you are visiting MD/DC. The rooms are clean and comfortable, breakfast is really good too. About 30 min away from Washington, DCGenuine Hotels.com guest review
"Very nice room. Loved the outside access to it."
Hyatt House was a very nice place for us to stay during a recent equestrian competition. We were able to park right outside our room and the check in staff were very pleasant. The room was clean and spacious and the pull out sofa, according to my daughter, was quite comfortable. Our disappointments were 1) The smell of the room. I don't know what cleaning […] products they use, but the odor was not pleasant at all. 2) The lack of towels. 3)The breakfast hours. The buffet doesn't open until 7am, so we didn't get to eat breakfast because we had to leave the hotel by then for the competition. This is the first place we've stayed that breakfast didn't begin at 6 or 6:30am. I did manage to snag a muffin and some juice, but the female staff member setting up the buffet was not please with me at all and was quite rude to anyone who asked for anything. In fact, one person asked for a fork and rather than just get him one, she actually took all the silver ware containers back into the kitchen and didn't bring them back out until 7am. That really wasn't necessary. Beyond that it was a great place. We won't stay again because we simply need breakfast before we have to leave for competition, but if not for that we would. Read moreGenuine Expedia guest review
"Loved the space"
I loved almost everything about this place. It was more of a townhouse than a hotel. The rooms were big--two king beds, plus a fold-out couch, two private rooms with doors, and a full kitchen. The breakfast was great.Genuine Hotels.com guest review
"Great hotel for nice price"
I came to Gaithersburg to visit some friends who lived close to the area. We actually spent quite a bit of time with them at the hotel because it was so nice. The hotel had a pool, fire pit with seating, a bar that served beer and wine, a basketball court, workout room, and a breakfast from 7-10. The rooms were well-kept and comfortable. It was about […] a 5 min drive to the nearest metro, which was nice. Overall, my stay was pretty enjoyable at this hotel. Read moreGenuine Hotels.com guest review
"Best place for a getAway"
Very impressive place with modern facility , continental breakfast was delicious and excellent.Genuine Hotels.com guest review
The facilities and staff of the hotel make this the best stay we have had at this type of facility. We were in the area for a lacrosse tournament and all the kids and families LOVED the hotel. we will all rebook the next time we are in the area.Genuine Hotels.com guest review
"Old Hotel with World Class Staff"
My family and I checked into the Hyatt at Gaithersburg to attend a golf tournament nearby. We were treated like royalty during our stay and I can't say enough about the awesome chemistry the staff emanates on every level! We look forward to our return soon!Genuine Expedia guest review
"there for a lacrosse tournament"
I thought the staff was so accommodating and friendly. They really went out of there way for our large group.Genuine Hotels.com guest review
We stayed at this location with a large group for a lacrosse tournament. The rooms were larger than others we've stayed at, full breakfast was a plus, outdoor areas very clean and relaxing, basketball courts and outdoor pool also a plus. Laundry facilities, full kitchen and grocery store within walking distance great for traveling with kids. Staff was […] courteous and helpful, especially Philip who went out of his way to accommodate our own personal outdoor crab fest! Read moreGenuine Hotels.com guest review
"Great All Around"
Clean, good service, great outdoor area if you are there with friends. Has pool, basketball court, fire pit with comfortable seating around it, cookout area, nice!!Genuine Hotels.com guest review
LOVED ITGenuine Hotels.com guest review
We booked this about an hour before we arrived. It was ready, clean, and perfectly laid out for a family of four. The kids slept on the pull out sofa and the parents got the king in the bedroom.Genuine Expedia guest review
My kids loved this hotel and it's like a feel of staying at home..We really enjoyed this..Genuine Expedia guest review
"Good place to stay"
The hotel was under some remodeling while we were there but was just a minor inconvenience. The room was in good repair and well stocked and clean. The staff was helpful. The lack of elevators to the top floors w the only deficiency that would have been helpful. The exterior is in need of repair in some places, but overall we had a good stay.Genuine Expedia guest review
"Nice two bedrooms for the cost."
The hotel as been recently renovated and the room was very nice.Genuine Hotels.com guest review
"Comfortable and Convenient"
My daughter and I stayed here after she checked out of her dorm in Washington DC for the year. It had plenty of space for the two of us, had free Wi-Fi and parking, and was convenient to the freeway. Although the exterior of the hotel shows some signs of wear, the room was very clean and well kept. I plan to stay here again during our travels to DC […] . Read moreGenuine Expedia guest review
"Great Hotel Mixed Feelings on the Staff"
I stayed here for five nights while I attended training in Rockville. The suite was very spacious and had everything I needed and more. Great complimentary breakfast, although the suite has a kitchen in case you decide to cook your own food. They provide a shuttle anywhere within five miles. The metro station was fairly close so I had no problem getting […] there on the hotel shuttle. Their drivers are extremely friendly and helpful. My only complaint is one of their staff members gave me conflicting information about scheduling the shuttle. My room was prepaid through Expedia and they still charged my card the room rate on top of the incidental which was inconvenient because my bank flagged it as possible fraud and my card was temporarily blocked until I verified this was my charge. I spoke to the staff member about the large charge and she insisted it was correct. I asked to speak to a manager and he was able to resolve it and even offered to compensate me. If it wasn't for the one bad employee I would give this hotel a rating of five. Read moreGenuine Expedia guest review
"Nice location near restaurants"
I used to stay here because I loved the evening "reception" with drinks and snacks. Was disappointed they did away with that. Heard there will be a bar but right now only construction.Genuine Expedia guest review
The Hyatt House Gaithersburg was overall our favorite hotel in years. We were impressed not only by the cleanliness of our room but also by the layout and the attention to detail--it seemed our every need was anticipated and met. Great hotel!Genuine Hotels.com guest review
"A wonderful place. to. stay"
The hyatt house was an excellent place to stay we will definetly. Stay there again.Genuine Expedia guest review
"Watch out for fees!!!"
We got there at 11:00 pm, found out that 3 weeks earlier they TRIPLED the incidentals fees and that it could take 7-14 days to get the hold on my debit card released, so they were holding $$ on my checking account!! The place was under construction and the photos of the hotel show what it's "supposed" to look like, not what it DOES look like, so there […] wasn't a bar or a dining room, and they moved breakfast into a conference room...breakfast was pretty terrible all in all. I was very irritated that the hotel staff, after driving nearly 11 hours to get to the hotel, told me that they weren't under ANY obligation to tell us what the incidentals fee was on the phone, unless we actually and specifically ASK them...and she went on to tell me their fee was pretty reasonable, given SHE had stayed at another Hyatt and they charged more a night...like that was supposed to make a big difference and I was supposed to suddenly be ok with them hitting my checking account with a massive hold of funds for who knows how long. We called Corporate to complain, and I didn't get into the room until well after midnight because they refused to charge us one night's fee until the manager came in at 8:00 in the morning and we couldn't book elsewhere so were forced to give up that kind of money or sleep in our car on the street!! The room was decent, the kitchen convenient but the bathroom was insanely cramped. Read moreGenuine Expedia guest review
Very comfortable and clean. Breakfast was good.Genuine Hotels.com guest review
"Felt more like home than a hotel"
We loved it here! With a family of 6, finding a comfortable place for us all to sleep can sometimes be challenging. But I am sure we won't struggle to find a great place ever again! We loved the 2 bedrooms, the kitchen and ample room that this hotel had. Our next vacation will be booked with a Hyatt House. It felt more like a home than a hotel. I had […] to come home and check out other locations. Definitely will recommend to anyone! Read moreGenuine Expedia guest review
Lady checking me in was rude, room smelled and when I called to complain was told they would make a note of it; toilet made flushing noises all night. I will never stay there again!Genuine Hotels.com guest review
"Best Customer Service!!!"
My family and I were taking our first trip to DC, but didn't want to stay in-town because of high prices and fees for everything. This hotel offered complimentary shuttle to and from Shady Grove Metro Station, free parking, complimentary breakfast and free wifi. Upon arrival, we were greeted by Phillip, the most wonderful and helpful person. My kids […] loved him!! He showed us all the ins & outs about getting around DC and using the Metro Rail. He made lots of suggestions on which sights to see and which to miss... see the FREE stuff!! The hotel was renovating their lobby/bar area which would have been nice to have use of, but will definitely give us a reason to come back and check it out. Wonderful staff! Read moreGenuine Hotels.com guest review
"close to what we needed"
Suited for more than a 1 night stay. very clean, comfy, and more then enough room. staff was very pleasant. they offer several services except housekeeping daily.Genuine Hotels.com guest review
"Great hotel for families"
We are a family traveling with 3 boys. The size of the room made it really comfortable for us to relax. The kids could watch tv in one of the bedrooms while the rest of us enjoyed the tv in the living area. The beds and pillows were very comfortable and soft. It was nice to have a full size refrigerator. Breakfast was very filling and options changed […] each day. The Metro station was very close. The employees at the front desk were friendly and helpful. For the price of the room, I was very pleased with what we got. Enough room for bigger families to be comfortable. I would stay here again! Read moreGenuine Expedia guest review
"Nice place to stay on your DC area visit"
Nice place to stay with a family while visiting the DC area. The two bedroom suite was perfect for family with four kids and the price was reasonable. Our only compliant was the walls were a little thin. We weren't kept up at night but could sometimes here others around us.Genuine Expedia guest review
"Great value for extended stay business travel!"
Pleasantly surprised by this stay. Set up very much like condo or apartments. Inside, small efficiency kitchen with microwave, fridge, stove, even dishwasher. Sectional sofa sitting area with TV, small desk and chair. Nice natural lighting from three large windows. Separate bedroom with another TV and modern bathroom and dressing area. Really very nice […] value for the money. Oh, and coffee maker with good old fashioned Maxwell House coffee and plenty of creamers and sugar - actually good coffee not that typically weak motel room coffee. And a very nice breakfast buffet in the morning for free! Definitely would stay here again when traveling to the doll show at the Fairgrounds. Spacious enough to share a room, too! Read moreGenuine Expedia guest review
Clean, comfy rooms with all appliancies. Friendly staff. Work was being done in the front lobby/ breakfast area but this did not detract from our stay. Excellent variety of breakfast foods and also food at evening socials. Very close to the Metro and with free Shuttle service, this was a cost-saver. Also there's a shopping plaza next door (walking distance) […] that has a supermarket. There are no elevators so if you are not staying on the ground floor, you will have to take the stairs. Read moreGenuine Hotels.com guest review
Had a great time, plan on staying again.Genuine Hotels.com guest review
"Old hotel poor management"
Very bad management, they forget to makeup our room during our 2 nights stay. It appears a very old hotel just change management under HYATT house. It is NOT up to any HYATT House standard. Don't fool by the nameGenuine Hotels.com guest review
"Many pluses and a few minuses"
Location was very convenient and the room was very clean. We were upgraded when the room we booked wasn't available upon when we checkd in. Breakfast was yummy. They have Tazo tea and Starbucks coffee. One of the remotes didn't work and one of the lights didn't work, minor inconveniences. The hotel's walls are pretty thin, we could hear a dog yapping […] for about 2 hours one or two doors down and we could hear guests entering their room at about 2am like they were walking into our room. But, overall we were please with our stay. Read moreGenuine Hotels.com guest review
a quiet and cleanest place to stay. most of the worker are respectful and are willing to helpGenuine Expedia guest review
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