We booked this about an hour before we arrived. It was ready, clean, and perfectly laid out for a family of four. The kids slept on the pull out sofa and the parents got the king in the bedroom.Genuine Expedia guest review
My kids loved this hotel and it's like a feel of staying at home..We really enjoyed this..Genuine Expedia guest review
"Good place to stay"
The hotel was under some remodeling while we were there but was just a minor inconvenience. The room was in good repair and well stocked and clean. The staff was helpful. The lack of elevators to the top floors w the only deficiency that would have been helpful. The exterior is in need of repair in some places, but overall we had a good stay.Genuine Expedia guest review
"Nice two bedrooms for the cost."
The hotel as been recently renovated and the room was very nice.Genuine Hotels.com guest review
"Comfortable and Convenient"
My daughter and I stayed here after she checked out of her dorm in Washington DC for the year. It had plenty of space for the two of us, had free Wi-Fi and parking, and was convenient to the freeway. Although the exterior of the hotel shows some signs of wear, the room was very clean and well kept. I plan to stay here again during our travels to DC […] . Read moreGenuine Expedia guest review
"Great Hotel Mixed Feelings on the Staff"
I stayed here for five nights while I attended training in Rockville. The suite was very spacious and had everything I needed and more. Great complimentary breakfast, although the suite has a kitchen in case you decide to cook your own food. They provide a shuttle anywhere within five miles. The metro station was fairly close so I had no problem getting […] there on the hotel shuttle. Their drivers are extremely friendly and helpful. My only complaint is one of their staff members gave me conflicting information about scheduling the shuttle. My room was prepaid through Expedia and they still charged my card the room rate on top of the incidental which was inconvenient because my bank flagged it as possible fraud and my card was temporarily blocked until I verified this was my charge. I spoke to the staff member about the large charge and she insisted it was correct. I asked to speak to a manager and he was able to resolve it and even offered to compensate me. If it wasn't for the one bad employee I would give this hotel a rating of five. Read moreGenuine Expedia guest review
"Nice location near restaurants"
I used to stay here because I loved the evening "reception" with drinks and snacks. Was disappointed they did away with that. Heard there will be a bar but right now only construction.Genuine Expedia guest review
The Hyatt House Gaithersburg was overall our favorite hotel in years. We were impressed not only by the cleanliness of our room but also by the layout and the attention to detail--it seemed our every need was anticipated and met. Great hotel!Genuine Hotels.com guest review
"A wonderful place. to. stay"
The hyatt house was an excellent place to stay we will definetly. Stay there again.Genuine Expedia guest review
"Watch out for fees!!!"
We got there at 11:00 pm, found out that 3 weeks earlier they TRIPLED the incidentals fees and that it could take 7-14 days to get the hold on my debit card released, so they were holding $$ on my checking account!! The place was under construction and the photos of the hotel show what it's "supposed" to look like, not what it DOES look like, so there […] wasn't a bar or a dining room, and they moved breakfast into a conference room...breakfast was pretty terrible all in all. I was very irritated that the hotel staff, after driving nearly 11 hours to get to the hotel, told me that they weren't under ANY obligation to tell us what the incidentals fee was on the phone, unless we actually and specifically ASK them...and she went on to tell me their fee was pretty reasonable, given SHE had stayed at another Hyatt and they charged more a night...like that was supposed to make a big difference and I was supposed to suddenly be ok with them hitting my checking account with a massive hold of funds for who knows how long. We called Corporate to complain, and I didn't get into the room until well after midnight because they refused to charge us one night's fee until the manager came in at 8:00 in the morning and we couldn't book elsewhere so were forced to give up that kind of money or sleep in our car on the street!! The room was decent, the kitchen convenient but the bathroom was insanely cramped. Read moreGenuine Expedia guest review
Very comfortable and clean. Breakfast was good.Genuine Hotels.com guest review
"Felt more like home than a hotel"
We loved it here! With a family of 6, finding a comfortable place for us all to sleep can sometimes be challenging. But I am sure we won't struggle to find a great place ever again! We loved the 2 bedrooms, the kitchen and ample room that this hotel had. Our next vacation will be booked with a Hyatt House. It felt more like a home than a hotel. I had […] to come home and check out other locations. Definitely will recommend to anyone! Read moreGenuine Expedia guest review
Lady checking me in was rude, room smelled and when I called to complain was told they would make a note of it; toilet made flushing noises all night. I will never stay there again!Genuine Hotels.com guest review
"Best Customer Service!!!"
My family and I were taking our first trip to DC, but didn't want to stay in-town because of high prices and fees for everything. This hotel offered complimentary shuttle to and from Shady Grove Metro Station, free parking, complimentary breakfast and free wifi. Upon arrival, we were greeted by Phillip, the most wonderful and helpful person. My kids […] loved him!! He showed us all the ins & outs about getting around DC and using the Metro Rail. He made lots of suggestions on which sights to see and which to miss... see the FREE stuff!! The hotel was renovating their lobby/bar area which would have been nice to have use of, but will definitely give us a reason to come back and check it out. Wonderful staff! Read moreGenuine Hotels.com guest review
"close to what we needed"
Suited for more than a 1 night stay. very clean, comfy, and more then enough room. staff was very pleasant. they offer several services except housekeeping daily.Genuine Hotels.com guest review
"Great hotel for families"
We are a family traveling with 3 boys. The size of the room made it really comfortable for us to relax. The kids could watch tv in one of the bedrooms while the rest of us enjoyed the tv in the living area. The beds and pillows were very comfortable and soft. It was nice to have a full size refrigerator. Breakfast was very filling and options changed […] each day. The Metro station was very close. The employees at the front desk were friendly and helpful. For the price of the room, I was very pleased with what we got. Enough room for bigger families to be comfortable. I would stay here again! Read moreGenuine Expedia guest review
"Nice place to stay on your DC area visit"
Nice place to stay with a family while visiting the DC area. The two bedroom suite was perfect for family with four kids and the price was reasonable. Our only compliant was the walls were a little thin. We weren't kept up at night but could sometimes here others around us.Genuine Expedia guest review
"Great value for extended stay business travel!"
Pleasantly surprised by this stay. Set up very much like condo or apartments. Inside, small efficiency kitchen with microwave, fridge, stove, even dishwasher. Sectional sofa sitting area with TV, small desk and chair. Nice natural lighting from three large windows. Separate bedroom with another TV and modern bathroom and dressing area. Really very nice […] value for the money. Oh, and coffee maker with good old fashioned Maxwell House coffee and plenty of creamers and sugar - actually good coffee not that typically weak motel room coffee. And a very nice breakfast buffet in the morning for free! Definitely would stay here again when traveling to the doll show at the Fairgrounds. Spacious enough to share a room, too! Read moreGenuine Expedia guest review
Clean, comfy rooms with all appliancies. Friendly staff. Work was being done in the front lobby/ breakfast area but this did not detract from our stay. Excellent variety of breakfast foods and also food at evening socials. Very close to the Metro and with free Shuttle service, this was a cost-saver. Also there's a shopping plaza next door (walking distance) […] that has a supermarket. There are no elevators so if you are not staying on the ground floor, you will have to take the stairs. Read moreGenuine Hotels.com guest review
Had a great time, plan on staying again.Genuine Hotels.com guest review
"Old hotel poor management"
Very bad management, they forget to makeup our room during our 2 nights stay. It appears a very old hotel just change management under HYATT house. It is NOT up to any HYATT House standard. Don't fool by the nameGenuine Hotels.com guest review
"Many pluses and a few minuses"
Location was very convenient and the room was very clean. We were upgraded when the room we booked wasn't available upon when we checkd in. Breakfast was yummy. They have Tazo tea and Starbucks coffee. One of the remotes didn't work and one of the lights didn't work, minor inconveniences. The hotel's walls are pretty thin, we could hear a dog yapping […] for about 2 hours one or two doors down and we could hear guests entering their room at about 2am like they were walking into our room. But, overall we were please with our stay. Read moreGenuine Hotels.com guest review
a quiet and cleanest place to stay. most of the worker are respectful and are willing to helpGenuine Expedia guest review
"Exceeded Expectation - Amazing Experience!"
My family and I have paid more at other hotels for less. Needless to say we will make this hotel a MUST on our next trip to Maryland. We will recommend this hotel to friends and family. It was like a home away from home. The room was clean and fully equipped we couldn'd ask for more. Our 3 year old loved it!Genuine Hotels.com guest review
"A wonderful suite for 1 night and longer stays."
This location provides the comfort and features just as is promoted beforehand. My room was clean, spacious, and comfortable. The shower was particularly luxurious for this type of overnight stay. I would definitely stay there again if I were in the Washington DC area as it is quite convenient in location for those headed to or out of the metro area […] from New York/Pennsylvania or states to the west such as Ohio. Read moreGenuine Expedia guest review
This was a great value. The price was quite right, the rooms were spacious and the beds were comfortable, the full kitchen was a great plus. What I didn't know was that the hotel is pet-friendly. Until I made the connection between night-time wheezing and coughing, I was perplexed. However, there are non-pet rooms too, one just has to ask. We didn't […] eat the breakfast, so no comments there. Read moreGenuine Hotels.com guest review
Great rooms but a little bit far away from the Metro station.Genuine Expedia guest review
Staff always goes above and beyondGenuine Hotels.com guest review
"Great place to stay."
We had a great stay over the Thanksgiving holiday. We took the Meto into DC each day. It was a short drive from the hotel. The room was very comfy and the breakfast was great. The only down side was that they only had one person covering the breakfast room and she had a hard time keeping up with all the people. It seemed that people had to wait for […] the coffee pots to be refilled each morning. Not a big deal but if you need your coffee asap you may want to have your first cup in your room just to be safe. Read moreGenuine Expedia guest review
"Nice place for a couple's weekend get away."
The luxorious king size bed was extremely comfortable. The large bath towels were soft and fluffy. Everything about the suite was wonderful. My husband and I stayed for two nights and are looking forward to returning for another visit to D.C. The morning breakfast bar was plentiful. I would suggest to provide yogurt and more fruit selections for those […] of us who do not eat carbs. But there were eggs, grapefruit sections, and red apples to fill up on. Bananas, oranges, and grapes would have been welcome choices for me. Patricia at the front desk was extremely helpful in guiding us to the directions and use of the subway into D.C. She really gave us the confidence to take the subway for the first time. Read moreGenuine Expedia guest review
It was a nice, clean and spacious room. Enjoyed our stayGenuine Expedia guest review
"Perfect for any traveler"
I only gave it four stars for the comfort factor because the bed was too soft; my husband and I prefer a firm mattress. The room was absolutely spotless which we consider most important. Plenty of room to stretch out, you could even entertain comfortably. Full kitchen, comfy tv viewing area and easy parking. What more could you ask for. Would highly […] recommend this for any traveler! Read moreGenuine Expedia guest review
Room was clean.Genuine Hotels.com guest review
breakfast could be better. needs more of a variety.Genuine Hotels.com guest review
"NICE AND QUITE PLACE"
Our stay at HYATT house was great. My family and I stayed there for 2 days. The staff people were nice, the rooms clean. The neighborhood is quite and neighborly. One recommendation- the hotel management should ensure that the stairs to the suites are clean too. Conplementary breakfast was great, and would definetely stay again.Genuine Hotels.com guest review
Greattttttttttt!!!Genuine Hotels.com guest review
"Great hotel for people reunion."
We arrived on Friday and shuttle pickup us from metro to the hotel. there is a $100 deposite for hotel stay four nights, I do not know the policy until arrival. Hotel is clean and beds are comfortable. My friends like it because we were living together. the only request is weekend pickup need to add up by hotel.Genuine Expedia guest review
This hotel is clean, well furnished, and comfortable. The breakfast was good, too. My only problem was that when I tried calling the front desk, the phone just rang and rang and nobody picked up.Genuine Hotels.com guest review
"Suite is an apartment!"
I never expected to walk into a 3 room apartment when I walked into my suite. You walk into a living room with a small full kitchen off the side. We were on the corner so we had large windows on both sides. The separate bedroom had a large comfy king sized bed with double door closure. There was a vanity outside the bathroom with a marble sink and a […] walk in closet off that area. The bathroom had a shower (no tub! for those who area looking for a tub) and toilet. The room was extremely clean and large/cozy. It's a shame that I was only there for one night because I would have liked to stay longer. The breakfast was in the lobby which was a separate building, but a minute walk from where the room was located. They had a large variety of foods, and even though they said breakfast went until 10 we got there at 9:15 and they were extremely busy and running out of many of the items. They also didn't restock everything once they ran out of it. There was eggs, potatoes, sausage, and french toast when we got there. They had other things that were empty and never restocked. That is the reason I only gave a 4 instead of 5. I also would have liked more than 2 towels in the room. That is a small amount for 2 people. Overall this place was fantastic and I wouldn't hesitate to stay here again. Read moreGenuine Expedia guest review
This was a surprise...was not expecting such a lovely and accomodating suite. On same level or nicer than Residence or Homewood with each room having own entrance. Nice evening reception and friendly staff..plus the most comfortable bed I think I have encountered.Genuine Hotels.com guest review
"Great Hotel for friends and family"
This is my favorite hotel in this area. The rooms are always clean and there's always great service. Relaxing environment.Genuine Expedia guest review
"Good place for family with kids"
It was quiet, the black-out curtains were great, and beds were comfy. It was a bit of a haul to carry all our stuff (and our 4 kids' stuff) up 2 flights of stairs, but other than that, it was a great place for us. Thanks!Genuine Hotels.com guest review
"Nice hotel but the staff could use better training"
Overall the hotel was very nice. Our room was clean and it was great to have the extra space. The breakfast was nice and filling each morning. Two negatives were that the shower leaked water out onto the floor and there was a huge puddle after every use. The second was that we misplaced our key while our family was attending an event. When we came […] back and asked for a replacement, the desk attendant just asked what room we were staying in and made me a key without asking for my name or identification. Read moreGenuine Expedia guest review
"Great Price for Room with a Kitchen"
I personally thought it was a great price for the size of the room you get with a kitchen. The only problem i had was having to walk through the bedroom to get to the bathroom-as i was sleeping in the main area on the sleep sofa. Also wish they had stored a couple of extra towels in the room. There was only two...though i'm sure i could have easily […] gotten more if i asked. So personally i would definitely stay there again if in the area. Read moreGenuine Expedia guest review
"Very nice stay"
Outside was a bit run down, but the rooms inside were beautiful.Genuine Expedia guest review
"Excellent facilities but poor service"
The major problem we had with this hotel was the noise at 3:00 AM and 5:00 AM two of our three nights. Our neighbors next to our room and above our suite came out at night to smoke and drink. We asked them to go back to their rooms and they threatened us. We called the front desk and they said that security would be on their way. Security never came! […] These people were siting on the curb outside of our room in the middle of the night smoking, drinking and using profane language .The hotel did nothing about it!!! The hotel is very nice but what good is it if you can't sleep at night. Read moreGenuine Expedia guest review
Great hotel with lots of amenities.Genuine Hotels.com guest review
"Good value for the price"
Great down time hidden away in Gaithersburg.Genuine Hotels.com guest review
"comfortable, clean, and perfect"
We had a 1 bedroom apartment. King size comfortable bed, full kitchen, livingroom with pull out bed, 2 large flat screen tvs in livingroom and bedroom., beautiful shower, breakfast buffet with good choices, nice helpful people (especially Mary), transportation provided up to 5 miles (we were driven back and forth to metro). All the comforts of home […] and more...Social hour during the week which we didn't make it back from DC in time for though. The remnants looked great which was chili, potato skins, drinks! I will definitely remember this place for future stays. Bargain priced also. Unfortunately we forgot our bathing suits but pool and hot tub are opened until 9 PM. Clean rooms, nice shampoo products, powerful hair dryer provided. About a 45 minute metro ride into DC. Read moreGenuine Hotels.com guest review
"Good value Hotel"
The suite offered plenty of space for a family to relax and still have privacy. The room was clean, close to shopping restaurants and metro. We will consider staying at the Hyatt House again.Genuine Expedia guest review
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