only there to sleep, but very niceGenuine Hotels.com guest review
Other than needing exterior work and some confusion about afternoon cocktail this was a great facility. Breakfast was outstanding...location was perfect for access to metro...getting in and out of town was very easy. The staff was very courteous and beyond pleasant.Genuine Hotels.com guest review
Overall I'd tell anyone stay there, the customer service was pleasant, the room was nice & worth the money, the location was perfect for what we needed. The bed was comfy and the decor was modern. We might have had the only room w this issue tho.... The only issue we had was there was a musty smell & the windows wouldn't open. We had to leave the door […] open to try to get the smell out. It didn't work, just needed the room to sleep at... it wasn't that big of a deal and it may only have been our room that had that smell. They do allow dogs there at the hotel so possibly it was someone's dog in the room before us. We didn't complain so they might have transferred us to a different room, but we were OK, just staying the one night. Read moreGenuine Hotels.com guest review
Great room, nice space, great grounds and amenities, convenient location. Customer service was great although I was witness to a woman who wasn't particularly kind while I couple was attempting to register. They shared with her that it was their wedding weekend and she made no comment. It wasn't until my friend and I wished them well that she finally […] begrudgingly made any statement to them at all. In the theme of good customer service and guest care she unfortunately missed an easy opportunity. We all have stressful days, truly, and we have to be patient with each other but it was a shame since these cute kids may only have this event once in their lives and they weren't welcomed very warmly. Other than her, all was nice! Read moreGenuine Hotels.com guest review
Near the high way, with cherry blossom and other flowers outside surrounding it, very neat, with a very nice kitchen, you can cook if you would like to. I cooked the noodles this time:)Genuine Expedia guest review
"Close to all amenities"
Brilliant as the room is very convenient because of the separate living room and kitchen. Only complaint is that we were charged twice as we already paid via Hotels.com and charge by Hyatt as well. Will be chasing for refundGenuine Hotels.com guest review
"Nice hotel, close to Metro"
Very good price and comfortable hotel.Genuine Hotels.com guest review
"worked great for our family trip to Washington DC"
We stayed here to be close to a train stop so that we could ride the Metra into DC. The hotel has a free shuttle to the train and it worked out great for us. Our first room smelled smokey but when we talked the desk clerk about it, she apologized and immediately moved us to another room. Apart from that, the rooms were spotless and clean. Also, all […] of the staff were very friendly. Read moreGenuine Expedia guest review
"Great for families!"
We loved this family-friendly stay! 2 bathrooms, 2 bedrooms, a living room, and kitchen. The breakfast was great, too. Our children were very happy to stay here.Genuine Hotels.com guest review
"Close to the metro!"
It was great! The metro is about 2 minutes away and the free shuttle saves you from spending money to park at the station during the week. The room was clean and the mattress was the most comfortable we've ever slept on. Definitely plan on making this our place to stay when we return to D.C.Genuine Hotels.com guest review
"Quiet and friendly."
Will return anytime. Very able and friendly and fast check in and out even though it was busy hours. Room cleaning ladies were very refine and cooperative. Fine and freshly made omelet for breakfast served by a smiling and pleasant lady is a real treat for the young and elders. Too bad that it was too cold to initiate the use of jacuzzi.Genuine Hotels.com guest review
"Great stay exceeding expectations!"
Our 4 day stay was comfortable in a very clean room with nice surroundings and fine service. We ate at the house and enjoyed the company of people we met there including the employees. If I could change one thing or improve it, it would be having someone to patrol the grounds or to call to patrol the grounds during the night when some residents were […] loud outdoors and woke me up over and over. On our final night it was very quiet and I took that to mean that the noisy people had checked out! We will stay here again. Read moreGenuine Hotels.com guest review
"close to everything"
The cleanliness of room, service, the amenities and location were perfect in all ways of everything.Genuine Hotels.com guest review
"Fantastic hotel - nicest staff"
I cannot recommend this hotel more. I have stayed at many high end hotels and this one competes with them all. The staff was beyond friendly.Genuine Expedia guest review
"Above expectations for the price"
Clean place, decent breakfast service, affordable price, polite employees. Only observation: Not the best location in term of must-see sights.Genuine Hotels.com guest review
Clean and convenient one bedroom suite. Great complimentary breakfast including made to order omelets, fresh fruits, french toast and many other items. Would certainly stay again when in the area.Genuine Hotels.com guest review
"What a way to stay in a Hotel"
felt like having an apartment of your ownGenuine Hotels.com guest review
Excellent hotel. Close to Rockville. Lots of room amenities vs. the completion. Nice breakfast buffet.Genuine Hotels.com guest review
"Excellent staff made the difference!"
The Hotel itself was perfectly fine, but what really made the difference was the staff. I had arrived in the early evening and was hoping to use the shuttle to the metro. Normally, they encourage you to schedule a shuttle ride, but I didn't know that and was cutting my timing close. With no hesitation, one of the staff who was done work for the day […] offered to drop me off. I made my dinner date thanks to them! Read moreGenuine Hotels.com guest review
My stay was fine. The place was adequate. There are some issues, however, a number of things have changed from what is stated online or in the guest book. There is no reception in the afternoon and make sure you check the times on everything you do. For example, breakfast ends at 9 and not at 9:30. The few breakfast staff that they have was packing […] up by 8:45. Hotel maintenance seems to be an issue as well. There were bits of the outside of the building that were deteriorating. Read moreGenuine Hotels.com guest review
Would recommend a stay here and using the Metro to commute into DC. Very friendly and helpful staff. They will send a shuttle to Shady Grove Metro to collect you if you call. Very spacious suite with good kitchen. Good cooked breakfast included in price. Recommend Burma Road, Burmese restaurant 5 minutes walk away. If you want a day out in the countryside, […] get the Metro from Shady Grove to Bethesda, then catch the 32 bus to the David Taylor Naval Research Station. The C and O canal is 5 minutes walk away. Had a lovely crisp winter walk. Read moreGenuine Hotels.com guest review
The air condition is so badGenuine Hotels.com guest review
One-bedroom suite was perfect, although the rooms could be refreshed a bit. Overall very comfortable, especially those pillow-topped mattresses!!! Almost made us late! Great breakfast as well. Recommended!Genuine Hotels.com guest review
"Great for families"
The Hyatt house was in a perfect location and had everything needed for a family. We got a 2-bedroom suite and it was great to have a separate room for the kids, along with a kitchen area where we could make food and save on going out for every single meal. The breakfasts were convenient and fresh. It was extraordinarily close to the Metro at Shady […] Grove which was a simple way for us to get in and out of DC. The rates were reasonable and we would definitely stay in the hotel again. Read moreGenuine Hotels.com guest review
"Great hotel, awesome facilities, reasonable rate!"
The experience at Hyatt House was great! The staff was friendly, helpful and efficient, and the room itself (standard suite with a king bed) was beautifully designed and cozy. All the amenities worked perfectly! I'd definitely stay here again if I had the opportunity to visit.Genuine Expedia guest review
"All around great experience"
The price was the best, no other hotel could compete. The price alone had me concerned for quality but whenever I checked in, I was impressed from start to finish. I will with out a doubt go to this hotel again and recommend it to anyone regardless of your reasons for staying. Staff was very nice, I love the way this place is set up.Genuine Hotels.com guest review
The hotel was nice and clean! Great amenities and can we say free breakfast?! The staff was great! I had to stay in one night because I wasn't feeling well and they let me order from the restaurant and delivered it to me even though they weren't supposed to! For the price we paid we were offered a lot! Would definitely recommend!Genuine Hotels.com guest review
"One of the best"
Very nice flat type of place. Will stay again for the same deal may even pay moreGenuine Hotels.com guest review
I was surprised by the hotel. I never knew a hotel was back there; I thought it was just a neighborhood. Room was great, spacious; good size kitchen, comfortable couch and very clean.Genuine Hotels.com guest review
"CLOSE TO EVERYTHING"
IT WAS GREATGenuine Hotels.com guest review
The staff was extremely nice, the rooms were very comfortable and they had everything we needed as if we were at home.Genuine Expedia guest review
Rooms look like they are being renovated, very nice. Outside though looks pretty rough, but thats OK since I slept inside.Genuine Hotels.com guest review
"Front door would not lock"
We had to take all our personal belongings with us for the day as our front door would not lock. We had an appointment and could not wait around for this issue to be taken care of. When we got back to our hotel in the evening they had installed a new lock on the door.Genuine Expedia guest review
"Great facility for a big party"
Great, big room with two separated bed and bath rooms.Genuine Expedia guest review
The hotel is under going a remodel. The exterior of the hotel looks bad, but the rooms was excellent and the breakfast bar was great. I would stay there again in a heart beat.Genuine Hotels.com guest review
Very nice and clean.Genuine Hotels.com guest review
"Home away from home"
I love set up, it felt like I was in an apartment. I will definitely be going back.Genuine Hotels.com guest review
Our room met all our needs. They accommodated a late check out for us and suite was clean. Will definitely stay with them again.Genuine Hotels.com guest review
"Great for multiple couples"
It was fantastic. Couldn't ask for anything else. LOVE this hotel because it is so hard to find hotels that offer the 2 bedroom suites. My daughter and son-in-law travel with us and it is so nice to be able to get one room with separate bedrooms for our stay. Wish this idea would get passed along to other hotels. Then on top of that it was absolutely […] beautiful, clean, very up to date with design and furnishings. A nicer kitchen and bathroom than in most people's homes. Thank you.Hyatt. Read moreGenuine Hotels.com guest review
Nice stay. Didn't wavy to leaveGenuine Hotels.com guest review
"Clean Residential Hotel"
The hotel resembles a small apartment complex, and has a workout room, tennis/basketball court, outdoor swimming pool, and patios outfitted with gas firepits. The complex was extremely clean as were the rooms. I found the breakfast to be excellent, and included a make-to-order omelet station - very unusual. The rooms are 1 bedroom apartments, complete […] with a full kitchen and living area. The bed was VERY comfortable, the staff very courteous. The location is approximately 4 blocks from the Shady Grove metro station, the last stop on the Red Line. It's approximately 40 minutes to DC Mall. I thought the rates were very good considering all the amenities. The only negatives were that the WiFi to the room was unreliable, and the hot water heater was broken my first morning. The later problem was resolved by transferring me to another room in a part of the complex which had a working water heater. Read moreGenuine Hotels.com guest review
"Like staying in your own home"
We loved the Hyatt House! The room was large and felt more like staying in a home than a hotel. It was close to everything we needed and clean as a whistle! We would stay there again anytime and will be looking for more of them as we travel!Genuine Hotels.com guest review
"Great place for accessing NIH Cancer Inst."
Very spacious rooms (separate bedroom and living room; fully equipped kitchen), great breakfast buffet included and full fridge and kitchen in the rooms. Perfect for an extended stay and for families. The hotel has gym, pool and basketball court. Sat and Sun there are lots of children running around; all nice and well behaved,Genuine Hotels.com guest review
I had a wonderful stay at the Hyatt house. The room was spacious and clean, I especially loved the kitchen where you could cook any thing you wanted. I would recommend this hotel to others.Genuine Expedia guest review
"central location to surrounding gaithersburg"
two bedroom suite was perfect for two adults traveling together but need private space. breakast was great and staff very helpful. Would recommend for families, travel sports teams and business trips.Genuine Hotels.com guest review
Breakfast was great, room was clean, staff was friendly and convenient location.Genuine Hotels.com guest review
"nice hotel with huge room"
The room is huge, have just about everything, fridge, dishwasher, microwave, range, couch, desk , 2 plasma tv. The breakfast is great, a lot of choices to pick from. The gym is small but they have a courtyard and even a basketball court. Overall i enjoyed my stay, i would stay there again if needed.Genuine Expedia guest review
"Front Desk Was Clueless"
The facility itself is great and I would definately stay there again. However, their deskstaff seems completely clueless. I checked in fairly late and they gave me a key to a room which was under construction. In fact the entire staircase to that wing was shut down. The front desk seemed completely unaware that they had any construction going on.Genuine Hotels.com guest review
"Great hotel it is like a condo"
well we got to our room and it was like staying in a condo, it had a seperate soom for the bedroom and a living room with a kitchen.setup like a one bedroom apartment.we got their late about 9:30pm we had been on the road all day. they have a nice pool and hot tub and outdoor grill you can grill your own meal if you like. well we went to the hot tub […] and pool and after a half an hour we were told to get out ! pool was closed and there were 30 some guests enjoying it.I am sorry but telling your guests to get out because it is 10pm is not very welcoming.Then later on we needed towels so I called the front guest for towels he said he was alone and could not bring me any.Well next morning we go for our free breakfast and I got my breakfast my little girl got hers and then the lady working there grabbed all the food and my wife didn't get any since she was getting her coffee first.It was like you snooze you loose.the lady knew we were getting breakfast but when 10am roles around sorry about your luck.The place is a 5 star motel with a 1 star hospitality. Read moreGenuine Expedia guest review
"great room but poor service"
Pros: The suite was very nice, with a very comfortable room and a fully stocked kitchen. The choice of tv channels was lacking, but nothing a redbox couldn't fix. Now to the bad part: The woman at the front desk when we were checking in was incredibly rude and intrusive. She gave us a hard time because our booking was through a third party site, and […] claimed to be unable to find our reservation. She then had an issue with the fact that the payment was made with a card under a different name than the reservation. I didn't appreciate her accusatory tone when we were nothing but courteous and patient. Her attitude was unnecessary and may stop us from returning to this establishment. Read moreGenuine Hotels.com guest review
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