We showed up checked in the front desk girl was very friendly and helpful with all of our questions!!! The air conditioning in our room wasn't cooling very well I called the front desk and she upgraded our room I have NOTHING but positive thing to say about our visit!!! Great place to stay!!!Genuine Expedia guest review
Good breakfast, nice hotel, beautiful lobby and breakfast room, but carpeting in rooms, hallways, and elevators needs serious shampooing or replacement.Genuine Expedia guest review
"Closeable drapes, please."
Room needed closeable heavy drapes. Only closeable sheer curtains were at the window. Outside lighting from the surrounding area reflected a tremendous amount of light into the room. Otherwise very clean, comfortable and reasonable priced room.Genuine Hotels.com guest review
Great place to stay with happy peopleGenuine Hotels.com guest review
"These suites are actually suites!"
The hotel was fantastic. My 3yo loved the indoor pool & spa. The breakfast was pretty good, though we've had better... but it's nothing to complain about. The BIGGEST PLUS that we found, after calling 5 or 6 hotels that called their rooms suites (not really suites), was that the Ashmore's SUITES ARE ACTUALLY SUITES! They have a living room that is separated […] from the bedroom BY AN ACTUAL DOOR. For us, this is a must with a 3yo that has an 8 o'clock bedtime. WE WILL ABSOLUTELY STAY HERE AGAIN!!! Read moreGenuine Hotels.com guest review
"Not what we expected"
Long story short- we didn't end up staying. They checked in second else with our paperwork. We got to the hotel and someone was in our room. They couldn't provide us with a room with two beds so we left. It was a crazy situation that wasn't handled properly but I'm not going to write a novel about it.Genuine Expedia guest review
This hotel was extremely clean. The bed was very comfortable. All staff we came across was very friendly.Genuine Expedia guest review
"Service was lacking"
the hotel was fine, good breakfast, clean, a little dated but no complaints there. when we got there their systems were down and they were manually checking in a large line of people. we were at the back of the line and watched them apologize to the people in front of us-mostly irritated older couples-we are a young family with 3 small kids one was […] a few weeks old and they were all very well behaved while waiting in line. All the people ahead of us were offered "extras" to make sure they were satisfied, When we got up to the counter they were very short with although we were the first smiling, trying to understand face they had seen, and didn't offer us anything extra at all. (don't really care but we watched them offer everyone else something because they were crabby.) the light in our bathroom was burnt out and we called for a replacement bulb and waited 40 minutes and finally just went down and got one from the front desk as our kids needed a bath before bed. Read moreGenuine Hotels.com guest review
"Good to poor"
Out our window was a/c's & blank wall...very poor location of room! Will NEVER stay there again!Genuine Hotels.com guest review
"Nice Hotel, Clean and quiet"
Nice clean hotel at a affordable rate. My only complaint would be the continental breakfast. Fake, nuked, round egg product not very tasty,Genuine Hotels.com guest review
"Very good deal on a decent budget hotel"
Hotel is a little dated, but good two room suites, good for families with kids. Got a great last inute rate on Expedia. Our only complaint is they have very limited rollaway beds and extra pillows/linens.Genuine Expedia guest review
Easy access to I 40 but set back from freewayGenuine Hotels.com guest review
The price I got on hotels.com was half the price the hotel was asking. It's a good place for families with small children due to the happy hour where kids can have soft drinks while parents relax. The pool was indoor and another good point for kids. We were without children, and got there as happy hour was over. The room was very basic and the bed wasn't […] great at all. We were next to the freeway, so it wasn't for us. Thankfully, we didn't spend too much for the room, or we would have been very dissatisfied. By the way, check in was unpleasant because there was one person checking in and even though we were next in line it took about 20 minutes… unacceptable! Read moreGenuine Hotels.com guest review
Bad experience for me. Woken up at 5am on the first night with water pouring in my room from a clogged drain somewhere. Moved to a new room, which was better overall, but also had a small water leak at the toilet. Things do happen, but this hotel is well past it's prime and in need of a serious update. It was inexpensive and convenient, but won't be […] an option for me on my next visit to Amarillo. Read moreGenuine Hotels.com guest review
"Comfortable and very clean hotel."
Excellent bang for your bucks. Hotel employees were all very nice and helpful. Good location. Indoor pool and jacuzzi was super plus. Food was a bit above average for this type of hotel. Overall experience was great.Genuine Expedia guest review
"Clean, spacious, and comfortable"
This was great for a relaxing night on my way home. It was clean, spacious, and comfortable. The only negative was that the air conditioning wasn´t easily adjustable.Genuine Hotels.com guest review
People in 411 with two spoiled children kept me awake most of the first night. Second night with them gone I slept.Genuine Expedia guest review
We stayed on our way back to Little Rock. It was very clean, very nice, and breakfast was ok.Genuine Hotels.com guest review
It was a very good stay, our only problem with it was that our bed was made up with the bottom sheet turned inside out and crossways so we had to unmake it and remake the bed ourselves so that the fitted sheet wouldn't come off the mattress in the middle of the night..Genuine Hotels.com guest review
"Too Expensive for what you get"
We stayed there on our way to Colorado for a family vacation. Relative to the price, we found the hotel to be a bit dirty, unclean and understaffed. When we called down to get an extra pillow and blanket for the pullout couch, they didn't have one extra to bring up. The room did not smell clean and the pullout couch was bent out of shape. All in all, […] we will be staying at our normal Amarillo hotel that ususally runs about 20 dollars more and is well worth it. Read moreGenuine Expedia guest review
The bed was really hard and the carpet in the room had some staining but the employees were really nice and it was affordable.Genuine Hotels.com guest review
"WATCH WHERE YOU PARK!"
Our car was broken in to in the hotel parking lot. Our departure was delayed 6 hours while we waited to have two windows replaced. The hotel was accommodating with a late check out but beyond that offered no further assistance. According to local law enforcement this is an ongoing problem and the hotel will not install security cameras in the back parking […] lot. Be mindful of where you park! Read moreGenuine Hotels.com guest review
Comfortable rooms. Nice food. Friendly staff. Would stay there again.Genuine Expedia guest review
Beds were uncomfortable and hotel seemed to be short staffed.Genuine Hotels.com guest review
It was fine...Genuine Hotels.com guest review
"Great clean and quite place!"
Really enjoyed our stay. Staff was really friendly. Will stay anytime we are in Amarillo. Breakfast was wonderful and our room was really nice, clean and comfortable.Genuine Hotels.com guest review
"Expected better for the price"
AC in room did poorly in keeping room cool. Also Front desk said it had no extra towels at the time but would bring towels to room when available. They never showed up.Genuine Expedia guest review
"Nice hotel.....close to the interstate"
We came into town late....tired....you know....just ready to get into bed and wind down. I was pleasantly surprised to see the hotel just as we were getting into town and easy to access from the interstate. Check-in was easy; our room was waiting for us. The beds were perfect, as were the rest of the amenities. I would stay there again if given the […] chance and will highly recommend it to anyone. Read moreGenuine Expedia guest review
"Nice for the price"
Needing a place for a night on our trip to and from Colorado, The Ashmore more than fit our needs. The rooms were spacious and the staff was nice and most importantly, the cost was more than reasonable. On our trip back, there were a few small maintenance issues. One of our blankets had a sizable hole in it and the shower drain was extremely slow. […] But all-in-all, I would stay there again if I needed another one-night stay. Read moreGenuine Hotels.com guest review
Nice stay. Ran out of towels for pool, but worked to rectify it.Genuine Expedia guest review
TV remote did not work, except to turn the TV on/off and change channels. No CC available.Genuine Hotels.com guest review
I originally booked two rooms, each with two double beds. I called early in the day to request connecting rooms, the individual we spoke to said no problem and that he would have to change one of the rooms to a queen bed so we can get the connecting rooms. All set, right? Wrong, we go to check in and we have one queen room on one floor, and a two double […] room two floors down. Not what we requested. Talk about splitting up a family with kids. All the front desk clerk could say was, not my fault. Nothing I can do, the individual who changed your reservation is not here and you'll have to talk to him and he will not be in until tomorrow morning. Read moreGenuine Expedia guest review
"Not as nice as the picture"
The check-in clerk was not even going to fake pretending to welcome us. Real curt and acted like we were in her way. The worst part, by far, was the smell coming from the old carpeting in the hallways. Horrible. No other place we have stayed in was even close. Oddly, the room smelled fine and other areas like the eating area seemed to have new carpet […] so they were fine. The place could be made as nice as any other just by investing in some new carpet. Read moreGenuine Expedia guest review
"Comfortable but unimpressive"
Based on previous reviews I expected more. The room was clean and comfortable but the rest of the hotel was not as impressive. Breakfast was unimpressive, especially the "egg patties." I was also disturbed by the way they photocopied my credit card and driver's license and wrote the CCV for incidentals. I've never seen another hotel do it that way and […] it was not at all secure. When I asked for the photocopy back the next morning it was left in a file on the counter that was accessible to everyone. Read moreGenuine Hotels.com guest review
The staff was great, the hotel was easy to find, the room was very comfortable.Genuine Hotels.com guest review
"Clean, Safe, no-frills hotel with nice staff"
Great hotel for a quick stop overnight while on the road. Would stay again. Great value for the price.Genuine Hotels.com guest review
"Would probably stay again"
This is a clean and fairly well run hotel but the big negatives were the sink drain was not working properly and though we reported it, did not get fixed during our stay. Also, it makes no sense that during checkout a guest can NOT get a copy of the bill/invoice. If a customer only wants an internet copy, fine but we should have also been offered a […] printed copy during checkout. DON't like that part. Otherwise, good stay, recommend nice place for the price. Read moreGenuine Hotels.com guest review
Very nice place for the price. Mostly families and quiet. Highly recommend it for others.Genuine Hotels.com guest review
"Clean, affordable, perfectly adequate."
Everything was clean, and it looked like the bathroom had been updated fairly recently. Beds and pillows were quite comfortable, neither too hard nor too soft. The only downside was a faint smell of old smoke, as if the carpet predates the end of smoking in hotels, but it wasn't overpowering. I was pleased overall and would stay here again without […] hesitation. Read moreGenuine Expedia guest review
"Very Busy but Helpful Clerk"
The clerk got us a room and we had a problem with the fold out sofa bed and she got us a better room at the same price. I would recommend this hotel to my family and friends.Genuine Hotels.com guest review
"Nice, clean hotel in convenient location"
Good experience for short trip. Blaaaah, blaaah, blaah, yadda, yadda, yadda.Genuine Expedia guest review
"A great place to rest"
The staff was kind and ready to help us out. The hotel advertised for help wanted and we could tell, there were less resources available to keep the hotel top shape. Overall the food was good in the morning, the room was quiet and clean. I would stay there again if I was passing through for a night.Genuine Hotels.com guest review
Very good value for the vacation travelerGenuine Hotels.com guest review
"Nice place in Amarillo"
We found this family owned place and we were so pleased with the room and the breakfast. We will definitely stay again!Genuine Expedia guest review
"Nice Stay, Nice breakfast."
Hot breakfast was good with real bacon and sausages and fruits, yogurt, milk, cereal, tea, and make-yourself waffles. Coffee was a bit watery. Other than that I would say the breakfast was very good!Genuine Expedia guest review
Dirty towels. No shower curtain. Not able to close the window curtains.Genuine Hotels.com guest review
Nice room for low price was a good value compared to other hotels in the area.Genuine Expedia guest review
The staff was friendly, the pool was really nice and it wasnt full when we went, the rooms were at the perfect temperature, bed was super comfortable and just overall relaxing.Genuine Expedia guest review
"Enjoyed very much"
Staff was super helpful, room was clean, fresh smelling and bed was comfortable, great place to stay.Genuine Expedia guest review
Our room was clean and comfortable. The morning breakfast was a typical complimentary breakfast, and the food was good. Staff were friendly and pleasant to talk to. Location is easy to access and close to several restaurants.Genuine Hotels.com guest review
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