"If only we hadn't gotten in so late!"
Really nice place. Exactly what you expect. We got in at 3am and had to leave at 7am. I'd have stayed another night if I could have. Helpful folks, good room. No serious negatives at all.Genuine Hotels.com guest review
"Close to WCU"
One night stay to visit western Carolina. Bit noisy in the early evening, however quiet by 10:00 PM. On par with other Holiday Inn ExpressGenuine Hotels.com guest review
"Convenient to Casino"
The hotel was great, but as any has it's pros and cons.. The pros were: Great location, great service, indoor pool, close enough to the casino, but far enough from the traffic. Cons: The breakfast was not the greatest. The cinnamon rolls needed to be cooked just a little longer. They also need to put out their breakfast on a ratio of occupants to food. […] There is never enough to go around. Also, the beds are awful. Its one of those when you first lay on it you feel like you're on a cloud, but when you wake up you can barely move because you're so stiff. Overall I would stay there again if I had no other option. My back is way too bad to handle those mattresses! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you, Julie, for taking the time to review our hotel, and for choosing to stay with us at Holiday Inn Express & Suites - Dillsboro / Western Carolina. We do appreciate all comments, as they help us to determine improvements that need to be made. Our cinnamon rolls are purchased precooked and we put them on the breakfast bar to warm; it may be that they were not heated long enough and we will work to improve on that. Also, we do know that our firm mattresses are not as soft as some prefer, and therefore, we do have mattress toppers that we can put on beds when we have a request for it. Please request a soft bed when you make reservations, and we will put one of these plus h covers on the mattress before making it. Thank you, again; and please come back to see us!
"close to Western Carolina University"
Stay was great. No complaints however, I was told that my to night stay would would be added to my IHG rewards but the points have not been added to my account.Genuine Hotels.com guest review
"Awesome for a quiet getaway"
Lovely hotel. Really enjoyed our stay here and a good location for peace and quiet yet still easy accessible to the Smokey Mountain Railway. Nice Breakfast. Pool was good, but my only quibble is that it doesn't open until 10am and when you have kids who are up at 7am this is a long time to keep them occupied until. Would definitely stay there again […] if we are up that way Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Dear Mr. Scott: Thank you for choosing to stay with our Holiday Inn Express & Suites - Dillsboro/western Carolina. We are very pleased that you enjoyed your stay, including the hot breakfast bar and indoor heated pool. We regret that we do find it necessary to wait until breakfast is over before opening the pool, due to the fact that it opens into the dining area, and wet bodies will walk through and cause a potential slip hazard for those enjoying breakfast. However, we will keep your suggestion of earlier pool opening under consideration and try to find a resolution to the issue. We much appreciate your taking the time to give your comments, and thank you again for staying with us! Please come again!
"not a great hotel"
we chose this hotel for the spa and indoor pool which were not working had not been working for a long time. Service wasn't great, breakfast was free but not good. We paid top dollar for this hotel did not get a top dollar hotel.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Dear Ronnie: We thank you for choosing to stay with us at Holiday Inn Express & Suites - Dillsboro/Western Carolina, and do appreciate that you took time to give your comments. We do regret that our hot tub was not very hot at the time you stayed with us, though the indoor pool was at the suggested temperature for indoor pools, and the room was heated, as well. Our spa heater was not working well and a part had been ordered , and once it arrived we replaced that part and got it up and running again as soon as was possible. We do apologize that you were not able to enjoy the indoor pool and spa, and do hope that you will decide to give us another try in the future. We have just completed resurfacing the pool and spa, and would love for you to check it out. Thanks again for staying with us!
"One night Stay"
My wife and I came up to the area so we could go see a show at a local casino, and didn't really want to stay at the hotel on their property. The location there in Slyva is very convenient to where were wanted to go, along with several other places. The 1st thing i noticed was how nice the staff was. We were checked in pretty quickly, and informed about […] the Pool and the breakfast in the morning. The room itself was quite nice, everything was clean, and comfortable. If i had one small issue it would be that the beds were rather hard. Other than that one small thing I liked everything about our stay, and would return if I'm up that way again. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you guest for choosing our Holiday Inn Express & Suites - Dillsboro/Western Carolina for your visit to Harrah's Cherokee Casino! We are so pleased that you enjoyed your stay, and found our staff to be helpful and our rooms clean and comfortable. We do regret that you found our beds to be rather hard, and do want you to know that we now have mattress pads that we can place on beds upon request. Some enjoy the firmness of the beds and others prefer something more plush, and we have found that offering these pads for placement on the mattress is a great way to please all. If making another reservation with us, please indicate that you want a pad placed on the bed and we will have that done before check in. We do hope to welcome you back to our hotel in the future. Thanks again!
We were unhappy with the fact that the pool doesn't open until 10:00am. My kids wanted to swim after breakfast and had to wait until 10, and check out time is 11:00. That didn't give us much time. The hotel was very clean and comfortable.Genuine Expedia guest review
Convenient to Western Carolina University and Cherokee casino. Nice clean hotel and nice breakfast.Genuine Hotels.com guest review
Friendly, helpful staff. Nice clean indoor pool. Great breakfast buffet. Would definitely recommend it to others and stay there on my next trip.Genuine Expedia guest review
"Convenient location and quiet."
Front desk person very helpful. Clean, quiet and nice for the area.Genuine Hotels.com guest review
Great service. They are strict with the no smoking policy, which I greatly appreciate; however my room had a light odor of stale cigarette smoke.Genuine Hotels.com guest review
"NIcest Hotel in the Area!"
We travel to the area throughout the year to visit our daughter at WCU and this is by far the best hotel we've found. It is only a short drive to the University, the rooms are modern, the beds comfortable, the breakfast fresh, and the service friendly. For a quick weekend stay, look no further. It may be a few dollars more than the competition in the […] area, but you get what you pay for. Read moreGenuine Hotels.com guest review
"Best spot near WCU!"
I was working at WCU and was worried about hotels because there aren't many options in the area. I usually try to stay at a hi or hi express, but they often vary in quality. This was one of the nicest ones I've had the pleasure to stay at. The staff was friendly and helpful, and the room was nice and clean. The mattress was a little firm, but that is […] probably better on my back anyway. Read moreGenuine Hotels.com guest review
"Holiday Inn Express Dillsboro"
Overall, the hotel was fine. The only negative I have is the check in time. 4:00 is unreasonable.Genuine Expedia guest review
"Second stay, not so great"
First time we stayed it was very pleasant. The next time it was very busy do to move in weekend at the local university. Breakfast was great, soda machines broken and out of bottled water. I don't believe the sheets had been changed between stays, as popcorn was falling out of the sheets.Genuine Hotels.com guest review
Enjoyed our stay, amenities were great. Location was tucked away in the NC mountains. Friendly, helpful staff.Genuine Expedia guest review
"Very worth the 15 minute drive."
I've stayed at most of the hotels in Cherokee. Now that I've stayed at this HIE, if the casino is booked solid I'll be making the short drive to Dillsboro.Genuine Hotels.com guest review
"Staff not good with directions"
Hotel was nice and the breakfast in the morning was wonderful. However, I asked about directions to Western Carolina University from the evening staff when I checked in and again with the morning staff before we left and they both gave the same directions which were totally wrong and we ended up getting lost and being late for our appointment at the […] college! Read moreGenuine Expedia guest review
"Good Clean Hotel"
This is a good clean hotel. I stay at many in this price range throughout the year. There is a lot to do in the area and hotels closer to Cherokee or Bryson City tend to be a bit over priced and/or run down. This hotel's location gives you access to all that the area has to offer.Genuine Hotels.com guest review
went on college tour trip - Western Carolina Good location to get to WCU. Normal quality H I Express, recently renovated by appearance. Pleasant safe stay.Genuine Hotels.com guest review
"Never a worry when I stay here"
The staff were very friendly and accommodating. The room was very comfortable and clean.Genuine Hotels.com guest review
"Right 0n US 74"
Stay was ok, the bed was kind of hard and we only got a view of the roof, but overall very niceGenuine Hotels.com guest review
"Nice and comfortable stay"
The stay was great. Sorry about the water on the bathroom floor, the shower needs a small ridge to hold the water into the shower area instead of running all over the bathroom floor or a drain in the far corner of the room where it all ran.Genuine Hotels.com guest review
Enjoyed the convenience to WCU. The staff was very friendly and the complimentary breakfast was exceptional. Service in the eating area was genuine, friendly and helpful. The room was very clean and comfortable. Will definitely recommend and stay there again!Genuine Hotels.com guest review
"Western Carolina parents"
We forgot that our college-bound son was staying with us the first night before orientation. The front desk clerk graciously upgraded our room to a King Suite so that he could sleep on the sofa bed. We had originally booked a King room. The room was spacious and clean. We appreciated the free breakfast. It was centrally located to the college campu […] s. Read moreGenuine Hotels.com guest review
Hotel was convenient . About 15 minutes from the college. Free breakfast was nice. Plenty to choose from. I will stay here again when I come up to visit.Genuine Hotels.com guest review
I was on a business trip and required a location that was close to my meetings and clean. It was that plus more.Genuine Expedia guest review
"Great place to stay between Cherokee and Highlands"
The room was very clean and looked like a new hotel. The staff was very friendly and accommodating. We called down for extra pillows and received them within 3 minutes of the call. The breakfast bar was good and the kitchen staff even came out to check on us. I highly recommend staying if you are passing through to Cherokee as it is only about 15 minutes […] and the rates are very responsible, plus the hotel seems much newer than any we saw in Cherokee. Read moreGenuine Hotels.com guest review
This hotel was fantastic...spacious...clean...only problem I see it that the bathrooms (or at least the 1 we were in) do not have an exhaust fan nor deodorizers for those, how shall I put it delicately...unmentionable uses. Other than that, I would highly recommend them. There continental breakfasts are superb and the breakfast staff is cheerful and […] very courteous. I would visit them again. Read moreGenuine Expedia guest review
Staff very courteous and helpful, went out of their way to meet needs. Clean and nice room and bath. Excellent breakfast.Genuine Hotels.com guest review
"visiting family in area"
would have rated 4 except sleeping on the mattress was impossible ..felt like I was sleeping on cement! slept very little and stiff the next day. If not for that I would have been very pleased.Genuine Hotels.com guest review
"Best kept secret in Dillboro"
I would say this Motel is one of the best kept secrets in the Dillsboro area. Convienient to everything, clean, friendly and very comfortable beds.Genuine Expedia guest review
"near Sylva and Cullowhee"
Wonderful stay. This is second time we have stayed there with no problems!!!!Genuine Hotels.com guest review
I loved staying at this hotel. The rooms were very nice. The free breakfast was great. I will definitely be staying there again.Genuine Hotels.com guest review
"Solid Hotel around Western Carolina University"
Staff was excellent. Attended to all my needs and made me feel very welcome. Coffee available was good, and hotel lobby area was nice and available for use. Continental breakfast was above average and it was nice to have hotel staff working the room not just the buffet. I will definitely stay at this hotel again.Genuine Hotels.com guest review
"great hotel for people with pets"
absolutely outstanding I will definitely go back...Genuine Expedia guest review
"Great stay. Convenient for parents visiting WCU"
very clean, efficient, comfortable, and the pool was warm and jacuzzi hot. Enjoyed our stay will definintely visit again.Genuine Expedia guest review
Hotel is VERY nice. Updated rooms look fantastic. 8-9 miles from Harrahs Casino. So not far at all. Breakfast was great.no complaints whatsoever. The free Wi-fi was great for my iPad.Genuine Hotels.com guest review
"Good Hotel, but No Cancellation Policy"
Clean, comfortable, just beware, for some reason they don't accept cancellations. I don't know why.Genuine Expedia guest review
"Meets Holiday Inn Express standard."
Very nice staff. No thrill. Just what you would expect from a Holiday Inn Express.Genuine Expedia guest review
Super friendly staff.The hotel was very clean and welcoming. I would definitely return if in the area.Genuine Expedia guest review
It met my purposes and met all my needs for the nights I was there. The dinning area was nice, and well stocked with food. The servers were nice and help with all my needs.Genuine Hotels.com guest review
Always a nice place to stay. people are nice and friendly. Becky, who does the breakfast is awesone.Genuine Hotels.com guest review
"Great Hotel for Family"
Nice staff, nice suite, close to WCU, and the indoor pool and hot tub rocked! Even though facility was booked to capacity, we never felt crowded. Breakfast buffet was very nice. Will be staying here again.Genuine Expedia guest review
"Clean, friendly, basic hotel"
Staff was friendly and polite. This is a basic hotel with neat, clean, well kept rooms. Exactly what you expect for a holiday inn express. Nothing fancy, but very respectableGenuine Hotels.com guest review
"Good place for the night"
The stay was very nice, though i only used it as a place of rest after a long day of activities and exploring.Genuine Hotels.com guest review
"Convenient to Sylva"
Close to where we needed to be.Genuine Hotels.com guest review
"WCU Open House"
The hotel was great! It was clean and the staff was very friendly especially the ladies who were in charge of breakfast. The were a great example of "Southern Hospitality!" We will stay there again.Genuine Hotels.com guest review
"Would highly recommend."
Great room, comfortable beds, free breakfast, easy parking. Close to WCU.Genuine Expedia guest review
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