"bummed we couldn't change the date"
Unknown. ..was unable to cancel and lost our money due to weather conditions and changes in plansGenuine Hotels.com guest review
"Great stay. Wonderful place."
We enjoyed our stay at the Holiday Inn Express. The service staff was very friendly and helpful. We were very pleased.Genuine Hotels.com guest review
"Always A Save Bet!"
I have stayed at this hotel a few times now and have always been happy. But this last trip the staff was really GREAT!Genuine Hotels.com guest review
It was goodGenuine Hotels.com guest review
"Great place to stay."
I have stayed here a few times while traveling for work. Nice hotel and up to the standards of any Holiday Inn Express.Genuine Hotels.com guest review
"One night bliss"
Once we found the Hotel it was very nice. The lady that checked us in was quite professional and helpful when we asked for directions she even printed out a set for us. The mattress was very comfortable, I awoke quite rested. Becky, the lady that was taking care of the free breakfast, was friendly and helpful. She introduced herself and asked if there […] was anything that I needed. Everything was clean and in good condition. I am a property manager and I checked the site out completely. I saw nothing that was not up 4 star quality. Read moreGenuine Hotels.com guest review
"Great customer service from check in to check out."
Everyone and everything was fantastic! Check in was fast and easy. Our room was very nice and clean. Breakfast in the morning was wonderful! Great selection of breakfast items, much more than what I expected for a hotel breakfast! The server in the breakfast area was attentive and friendly and even passed out gifts to the children. The staff seemed […] to enjoy their jobs. I would definitely stay again! Read moreGenuine Expedia guest review
Overnite trip to tour Western Carolina University. Wound up this was the same hotel we stayed in for nephews wedding a couple years ago. Pleasantly surprised. Rooms clean and comfortable. Staff friendly and helpful. Only downside..our curtains did not close in our room. Lights from cars from gas station and parking lot kept shining in all night. Wish […] we could have closed the curtains over Read moreGenuine Hotels.com guest review
Our check in was very easy. got back on main highway and on down to Bryson City for the Polar Express with no problems.Genuine Expedia guest review
We stayed here because we were celebrating my son's 4th bday at the Polar Express train and the stay couldn't have been any better. Knowledgable staff, clean rooms, nice pool, and sufficient breakfast made for a great weekend. What pushed the trip over the edge was Becky came around and asked us if our breakfast was good and made a comment to our son […] and I said, in passing, that it was his Bday and a few minutes later she came out with a muffin and 4 candles and we sang happy bday- he was so excited. It's the little things that count..... Read moreGenuine Expedia guest review
"Clean hotel, friendly staff!"
Clean rooms, friendly staff.Genuine Hotels.com guest review
"Perfect Location for Western Carolina football."
This hotel is within minutes of Western Carolina University, excellent restaurants, and the beautiful Smoky Mountains. Our room was comfortable, clean, and very quiet. The breakfast was awesome! Wonderful staff too.Genuine Expedia guest review
"GSMR trip fall 2014"
My fiancée and I were in town for a GSMR trip. The hotel was in a perfect location (10 minutes away) and we discovered several interesting things in the area. The hotel was great and the staff was awesome, We will most definitely stay here on our next trip.Genuine Hotels.com guest review
"Very clean and nice atmosphere"
We rented 3 rooms for a night. Checking was quick and staff was freindly. We ended up needing a forth room and they easily accomedated us. The rooms were very nice and roomy. I would deffently stay at this hotel again.Genuine Hotels.com guest review
We enjoyed our stay! Very clean, great breakfast! Will stay again!Genuine Hotels.com guest review
"Quick mountain getaway"
very pleasant hotel, convenient location to various locationsGenuine Expedia guest review
"Close to family"
Nice clean comfortable hotel with an enjoyable breakfast each morning.Genuine Expedia guest review
Nice hotel very clean and quiet stay there againGenuine Hotels.com guest review
We went to visit Cherokee, NC an most hotels were packed. This was a short drive, but very cozy. Not much around this place at night...restaurants are scarce. Breakfast was awesome and the staff are very friendly. Pool and hot tub hit the spot after lots of driving. Highly recommended for the motorcyclsts...nearby Blue RIdge Parkway and a short ride […] to Deals Gap (Tail of the Dragon). A must stop for food is Granny's Restaurant near the casino...excellent food! Read moreGenuine Hotels.com guest review
"Very nice! Great view of mountains"
Staff were very pleasant. Very nice and clean hotelGenuine Expedia guest review
The room is clean and comfortable, and staffs there were very nice. I think I will go there again.Genuine Hotels.com guest review
"holiday inn express rating"
This hotel was fine for the short time we were there. It was a quick overnight stay in order to drop my daughter off at Western Carolina University. The facility was nice, clean, quiet, and everyone working was pleasant. I would stay here again!Genuine Hotels.com guest review
Very Nice and quiet kids love the indoor pool I will decently come back Close to grate locationsGenuine Expedia guest review
"Nice, clean hotel"
It's everything you expect from a HIE - clean and affordable.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
"it does not get any better than this !"
could not have been better a "perfect place to stay" while visiting this areaGenuine Hotels.com guest review
It was very nice. Everyone spoke English, and was very helpful.Genuine Hotels.com guest review
Everything was great except for the view. The scenery around the hotel is beautiful, but our room offered a view of the wall of the indoor pool building. Breakfast and service was great.Genuine Hotels.com guest review
We stayed 3 nights while my daughter was at WCU orientation. Check in was easy, the room was clean and well maintained. We had no issues what so ever so they did not have to fix anything. The staff were very helpful on things to do as well as where to eat. This was my second stay and will stay there every time we are visiting our daughter!Genuine Hotels.com guest review
"Very nice stay at your hotel"
The room was very clean and well organized, comfortable bed, and staff very professional and courteous. A very good experienceGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you, Dennis, for such a nice review of our property! We are thrilled that you enjoyed your stay, and do hope to have the opportunity to welcome you back in the near future. Have a great summer!
Great stay as always. Have stayed here several times. And it's always been a pleasant stay.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you, T Dale! It is so nice to receive reviews from a returning guest, and we do hope to welcome you back many times in the future. We appreciate your business and your lovely comments!
Very nice and comfortable rooms.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you, Tina, for your kind review of our hotel. We are so pleased that you enjoyed your stay, and do hope to see you again. Have a great summer!
A little far from noc where we had booked for zip line n rafting.. But was drivable.. 30 mins drive.. Excellent breakfast.. Comfortable beds.. Will stay again..Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Dear Guest: Thank you for taking the time to write a review of our hotel. We are very pleased that you found our hotel to be comfortable and a convenient location for enjoying our beautiful western NC mountains. We do hope to see you again!
Stayed overnight to take my daughter to a soccer camp at Western Carolina University, which was a quick and easy drive just a few miles away. Nice hotel; friendly staff; comfortable room/bed; no complaints! :)Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you, Jennifer! We are so pleased that you found our hotel to be convenient to WCU and that you enjoyed your stay. Please return to see us in the future! Have a great summer!
The hotel was great. We arrived early and they were able to let us get in our room then. Very friendly and helpful front desk staff!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you, Blake, for taking time to write a review of our hotel. We are so pleased that you enjoyed your stay, and happy that we could allow for an early check-in for you. Please come back to see us!
"nice and clean"
Hotel was very nice. This was the cleanest hotel I have stayed. Staff was very nice as well, breakfast was great.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Dear Guest: Thank you for your generous comments of our Holiday Inn Express & Suites - Dillsboro/Western Carolina. We are thrilled that you found our accommodations and service to be excellent, and do hope to have the opportunity to welcome you back. Please enjoy your summer!
"Great Service, Check your doors!"
Hotel was located in the middle of nowhere with only a gas station within walking distance. Staff was super friendly but there was an issue with my hotel door.... it wouldnt close on its own. You had to lift up on the door, then turn the handle. I, of course, didn't notice this til the next morning so imagine my surprise when my door was open when I […] woke up. So check your doors! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Dear Guest: Please accept our apologies for the maintenance issue you experienced during your stay with us. We assure you that it is not a common problem, and that the door has been fixed. We are pleased that you found our staff to be friendly, but do regret that you were not completely satisfied with the accommodations, and do hope to have the opportunity to provide a more compfortable stay next time you are in the area. Thank you for choosing to stay with us!
This hotel was perfect for us. Beds and pillows were so soft and comfortable. Wish all hotels were like this one. Great full breakfast too.Genuine Hotels.com guest review
Great hotel.Genuine Hotels.com guest review
"Great hotel staff!"
We were in town for the CIPA Championship at WCU. Everyone of the hotel staff are incredibly polite. The staff made us feel at home and very comfortable. The rooms were very clean and the breakfast was also great. Definitely will return.Genuine Hotels.com guest review
Great stay. Great location. Great staffGenuine Hotels.com guest review
"If only we hadn't gotten in so late!"
Really nice place. Exactly what you expect. We got in at 3am and had to leave at 7am. I'd have stayed another night if I could have. Helpful folks, good room. No serious negatives at all.Genuine Hotels.com guest review
"Close to WCU"
One night stay to visit western Carolina. Bit noisy in the early evening, however quiet by 10:00 PM. On par with other Holiday Inn ExpressGenuine Hotels.com guest review
"Convenient to Casino"
The hotel was great, but as any has it's pros and cons.. The pros were: Great location, great service, indoor pool, close enough to the casino, but far enough from the traffic. Cons: The breakfast was not the greatest. The cinnamon rolls needed to be cooked just a little longer. They also need to put out their breakfast on a ratio of occupants to food. […] There is never enough to go around. Also, the beds are awful. Its one of those when you first lay on it you feel like you're on a cloud, but when you wake up you can barely move because you're so stiff. Overall I would stay there again if I had no other option. My back is way too bad to handle those mattresses! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you, Julie, for taking the time to review our hotel, and for choosing to stay with us at Holiday Inn Express & Suites - Dillsboro / Western Carolina. We do appreciate all comments, as they help us to determine improvements that need to be made. Our cinnamon rolls are purchased precooked and we put them on the breakfast bar to warm; it may be that they were not heated long enough and we will work to improve on that. Also, we do know that our firm mattresses are not as soft as some prefer, and therefore, we do have mattress toppers that we can put on beds when we have a request for it. Please request a soft bed when you make reservations, and we will put one of these plus h covers on the mattress before making it. Thank you, again; and please come back to see us!
"close to Western Carolina University"
Stay was great. No complaints however, I was told that my to night stay would would be added to my IHG rewards but the points have not been added to my account.Genuine Hotels.com guest review
"Awesome for a quiet getaway"
Lovely hotel. Really enjoyed our stay here and a good location for peace and quiet yet still easy accessible to the Smokey Mountain Railway. Nice Breakfast. Pool was good, but my only quibble is that it doesn't open until 10am and when you have kids who are up at 7am this is a long time to keep them occupied until. Would definitely stay there again […] if we are up that way Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Dear Mr. Scott: Thank you for choosing to stay with our Holiday Inn Express & Suites - Dillsboro/western Carolina. We are very pleased that you enjoyed your stay, including the hot breakfast bar and indoor heated pool. We regret that we do find it necessary to wait until breakfast is over before opening the pool, due to the fact that it opens into the dining area, and wet bodies will walk through and cause a potential slip hazard for those enjoying breakfast. However, we will keep your suggestion of earlier pool opening under consideration and try to find a resolution to the issue. We much appreciate your taking the time to give your comments, and thank you again for staying with us! Please come again!
"not a great hotel"
we chose this hotel for the spa and indoor pool which were not working had not been working for a long time. Service wasn't great, breakfast was free but not good. We paid top dollar for this hotel did not get a top dollar hotel.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Dear Ronnie: We thank you for choosing to stay with us at Holiday Inn Express & Suites - Dillsboro/Western Carolina, and do appreciate that you took time to give your comments. We do regret that our hot tub was not very hot at the time you stayed with us, though the indoor pool was at the suggested temperature for indoor pools, and the room was heated, as well. Our spa heater was not working well and a part had been ordered , and once it arrived we replaced that part and got it up and running again as soon as was possible. We do apologize that you were not able to enjoy the indoor pool and spa, and do hope that you will decide to give us another try in the future. We have just completed resurfacing the pool and spa, and would love for you to check it out. Thanks again for staying with us!
"One night Stay"
My wife and I came up to the area so we could go see a show at a local casino, and didn't really want to stay at the hotel on their property. The location there in Slyva is very convenient to where were wanted to go, along with several other places. The 1st thing i noticed was how nice the staff was. We were checked in pretty quickly, and informed about […] the Pool and the breakfast in the morning. The room itself was quite nice, everything was clean, and comfortable. If i had one small issue it would be that the beds were rather hard. Other than that one small thing I liked everything about our stay, and would return if I'm up that way again. Read moreGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Stes Dillsboro-Western Carolina Thank you guest for choosing our Holiday Inn Express & Suites - Dillsboro/Western Carolina for your visit to Harrah's Cherokee Casino! We are so pleased that you enjoyed your stay, and found our staff to be helpful and our rooms clean and comfortable. We do regret that you found our beds to be rather hard, and do want you to know that we now have mattress pads that we can place on beds upon request. Some enjoy the firmness of the beds and others prefer something more plush, and we have found that offering these pads for placement on the mattress is a great way to please all. If making another reservation with us, please indicate that you want a pad placed on the bed and we will have that done before check in. We do hope to welcome you back to our hotel in the future. Thanks again!
We were unhappy with the fact that the pool doesn't open until 10:00am. My kids wanted to swim after breakfast and had to wait until 10, and check out time is 11:00. That didn't give us much time. The hotel was very clean and comfortable.Genuine Expedia guest review
Convenient to Western Carolina University and Cherokee casino. Nice clean hotel and nice breakfast.Genuine Hotels.com guest review
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