All hotels in Madrid, Spain
1 room, 2 adults
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Calle del Galeon, 25, Madrid, Madrid, 28042, Spain, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 197 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.6
  • Condition
    3.5
  • Neighborhood
    3.3

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"20Euro taxi from airport and v poor bathroom"
We stayed in this so called Airport Hotel 2 days ago. 2 adults and 2 kids. The hotel offers a very limited shuttle service for the 9Km ride between the airport and the hotel and the taxi cost us EUR20 each way, which bumped up the cost of our stay considerably. The Hotel is situated in the middle of a residential area, and we found it to be dark and gloomy. The staff were ok on arrival. Hotel room was clean but the a/c was not working and with 4 of us, the room got stuffy very quickly and we had to sleep with the window open. The worse thing was the bathroom. It was separated from the main bedroom by a frosted panel. The door of which was also frosted and had a 5cm gap all way round, which meant it did not close properly or lock. Therefore, all occupants of the room could hear absolutely everything that was going on in the bathroom, and if you were unlucky enough to be outside the frosted door, you could see in too, because of the gap. We had no bath and the shower did not work properly. It was a head shower that also had a hand held attachment. The head shower did not work so you could only use the hand held. the bar did not open as far as we could tell. The breakfast was poor and the staff indifferent when we checked out.
Genuine Expedia guest review
Other trip Jan 5, 2015
Lisa
GB
4.0 / 5Excellent
"Good hotel for airport stays"
Very conveniently located next to the airport, and sufficiently quiet considering it's right next to the airport. Paid parking in garage was available for a reasonable price, as there was no free street parking available.
Genuine Hotels.com guest review
1 night business trip Nov 24, 2014
Monique
IE
2.0 / 5Fair
"I didn't like this hotel, no good customer service"
On arrival I asked staff at the hotel to book a hotel bus to the airport for 4.30am. Unfortunately I we advised that the 1st bus is at 6.00am which doesn't suit my request as I had flight at 6.45am. Staff didn't admit responsibility for information about bus times displayed by expedia ( no mention of exact timing). The rooms were not tidy enough as there were signs of dust and bad smell in the room
Genuine Expedia guest review
Other trip Sep 10, 2014
farid
GB
3.0 / 5Good
"Long weekend in Madrid"
Hotel is in a quiet part of Madrid but close to the airport and main tourist attractions, accessible by taxi or local transport. Staff are helpful, breakfast was okay. Bedroom was clean and update, had a hydrolic shower and laptop.
Genuine Expedia guest review
Other trip Aug 13, 2014
Carl
GB
5.0 / 5Outstanding
"Great service"
Great
Genuine Hotels.com guest review
2 night business trip Jan 22, 2014
Aca
GB
4.0 / 5Excellent
"Excellent for the explorer"
Lovely hotel, great staff and facilities. Rooms were pleasant to be in and the afternoon meals were good after a day out. it is in the middle of a apartment district but its nothing to hold against it. Staff were very helpful and spoke good english. there was only a few downsides, the exterior is a bit shabby, the pool was dirty and unuseable and the double beds are two singles next to each other, other than that brilliant bonus close to metro and free airport shuttle service,would reccomend if yyou want to explore madrid
Genuine Expedia guest review
Other trip Jun 7, 2013
Tom
GB
4.0 / 5Excellent
"Airport hotel?"
The location of the hotel is quite strange. It's pretty close to airport but you need to have a car or get a lift. There's bus shuttle from the hotel to the airport and back and it's free. The subway line close by is not very convenient as it goes to the centre of the city not to the airport. The room was clean and big enough. We were hungry when we arrived but the restaurant was closed. So we waited two hours. The food was... OK. But we felt like we were disturbing the waiter's evening. We weren't that welcomed.
Genuine Hotels.com guest review
1 night trip with friends Mar 23, 2013
Jan
IE
2.0 / 5Fair
"Great hotel shame about the beds!"
I chose this hotel for it's proximity to the airport as I was getting a connecting flight early the next morning and reasoned that it would save me taxi fares... Wrong! The Taxis at the airport charge a minimum €35 fare which no amount of arguing could change, unfortunately it was dark & I had no idea where the hotel was (1.2 km away) so had to pay, I know this has nothing to do with the hotel but thought I would warn others. The Hotel itself is a nice suprise, reasonably modern with friendly staff, so far so good. The room looks lovely really clean with a 32" lcd tv & Dell laptop for all your internet needs. But & it is a big BUT the bed is the hardest thing I have ever laid on and I have slept on concrete floors before! To say it is uncomfortable is a big understatement, I kept waking up in the night with dead limbs and a whole body ache, just perfect for my 11 hour flight the following morning! So to sum up a very attractive reasonably priced hotel. Great for visiting monks who feel that there cells are a little to comfortable.
Genuine Expedia guest review
Other trip Jan 28, 2013
Dpcoe
GB
5.0 / 5Outstanding
"Great hot winter getaway!"
We were looking for a last minute family break somewhere hot over Christmas. The resort is safe and clean with plenty to do. The pools are not warm at this time of year although there are some that are heated. The food is great and we were able to cook and eat on our patio should we wish. The room heating and cooling is good. The beds are fine and the shower and bathing facilities are super. The staff at the resort could not do enough for us and we're so pleasant. We will definitely come back again.
Genuine Expedia guest review
Other trip Dec 24, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
Almohadas demasiado blandas.
Genuine Hotels.com guest review
1 night family trip Aug 8, 2015
ALBERTO
ES
4.0 / 5Excellent
El único inconveniente fue que las almohadas eran demasiado blandas.
Genuine Hotels.com guest review
1 night family trip Aug 19, 2015
ALBERTO
ES
4.0 / 5Excellent
Vi havde booket os ind for en enkelt nat, da vi skulle flyve tidligt næste morgen. Hotellet har en bus service til og fra hotellet på udvalgte tidspunkter, men ellers tager det kun ca ti min. i taxa. Vi havde et familienværlse, da vi var to børn og to voksne. Børnene sov i køjeseng. Udemærkede senge, dog lidt mærkeligt at de havde givet os dyner i juli. Badeværelset var rent og pænt, men vi brød os ikke om, at døren var af glas og iøvrigt ikke kunne lukkes helt. hotellet har også en lille pool med livredder. Venlig service fra personalet
Genuine Hotels.com guest review
1 night family trip Jul 31, 2015
Caroline
DK
3.0 / 5Good
"Volta da Europa."
Escolhi o hotel pela localização proxima ao aeroporto. Tinha voo no dia seguinte e achei ideal evitar correrias com check in
Genuine Hotels.com guest review
1 night romance trip Jul 31, 2015
RENATO
BR
3.0 / 5Good
"NO RECOMENDABLE"
El personal es muy desatento. En dos ocasiones requerí de su ayuda dado que mi reservación no aparecía en el sistema y fueron descorteses y hasta groseros: tienen mucha demanda por lo tanto les importan poco los clientes. No tienen estacionamiento y el servicio de transporte es impuntual.
Genuine Hotels.com guest review
Response by Petit Palace Madrid Aeropuerto
Estimado Don Alfonso, Gracias por compartir su experiencia en nuestro hotel, su opinión es muy importante para mejorar nuestros servicios. Nos hemos sentido todo el equipo muy apenados al leer su clara decepción con el personal y le pido dispulpas si notó un comportamiento descortés. Créanos que el principal objetivo para todo el equipo es hacer que nuestros clientes se sientan como en casa, a través de una atención personalizada, familiar y proactiva. Lamentamos que no haya sido esta imagen la que se plasmara en su caso. Lamentamos también que el parking estuviera completo, tenemos un número limitado de plazas y en esta época del año tenemos una gran demanda; al igual que nuestro servicio de transfer se caracteriza por la puntualidad, es incierto controlar el trafico y puede haber ciertos casos imprevisibles. Atentamente, Jennifer García (Jefa de Recepción)
1 night family trip Jul 3, 2015
Alfonso
MX
3.0 / 5Good
Sin agua caliente
Genuine Hotels.com guest review
Response by Petit Palace Madrid Aeropuerto
Estimado Cliente, Gracias por compartir su experiencia tras su vistita a nuestro hotel. Lamentamos que algún tipo de disfunción mecánica no procesara agua caliente en su habitación. Para cualquier caso como este tenemos la recepción 24 horas al pendiente de nuestros clientes para poder avisar al departamento al cargo del mantenimiento y que solucione cualquier incidencia lo antes posible. Esperamos volver a verle en su próxima visita a Madrid. Saludos cordiales, Jennifer García (Jefa de Recepción)
1 night romance trip Jul 3, 2015
A Traveler
ES
4.0 / 5Excellent
"Bueno para una noche"
Muy cerca de aeropuerto pero el bus demoró una hora y media
Genuine Hotels.com guest review
1 night business trip Jun 17, 2015
patricia
CL
3.0 / 5Good
"Nerby airport"
Close to the AirPort.
Genuine Hotels.com guest review
1 night family trip Jun 30, 2015
Kenneth
NO
3.0 / 5Good
"Regular a bueno..."
Bien, aunque las instalaciones son bastante viejas y descuidadas. Nos habíamos quedado en el Petit Palace Serrano y ése hotel está excelente! Este hotel con su mobiliario no corresponde para nada a su precio!
Genuine Hotels.com guest review
1 night family trip Jun 27, 2015
A Traveler
MX
5.0 / 5Outstanding
"Buen Hotel"
Excelente todo el Servicio
Genuine Hotels.com guest review
1 night romance trip Feb 12, 2015
A Traveler
VE
3.0 / 5Good
"Hotel barato. Descuidados con el trato al huésped"
Pésimo. Esperé 90 minutos que me recoja el bus del hotel. No es la primera vez que me pasa eso con el mismo hotel. No volveré.
Genuine Hotels.com guest review
1 night business trip Jun 11, 2015
Carlos Julio
EC
5.0 / 5Outstanding
"공항과 가까운 호텔"
시내 숙박후 마지막날 아침 비행라 공항 근처로 숙소를 이동했는데 생각보다 좋았어여~ 호텔도 깔끔하고 공항으로 가는 셔틀도 있더라구여 4터미널이었는데도 셔틀로 가니 10분 내외~ 공항에서 아침 비행기로 이동한다면 또 이용하고 싶네요
Genuine Hotels.com guest review
1 night trip with friends May 30, 2015
bora
KR
2.0 / 5Fair
"Incómodo, mejorable y a reformar"
Cercano al aeropuerto, con servicio puerta a puerta, se trata de un 4 estrellas que se ha dejado de la mano. Los baños son antiguos y necesitan una reforma urgente, las camas pequeñas y no especialmente cómodas, la televisión no se veía bien, la corredera del armario costaba mucho moverla, la habitación familiar era justita. No me miraron a los ojos en el check-in, estaban más interesados en ver quien aparca en la puerta (es complicado aparcar en los alrededores...). Los ascensores son muy pequeños, lo que no deja de ser extraño en un hotel que se supone para viajeros del aeropuerto... Muy cerca hay varios hoteles más, seguramente sea mejor tomar otra opción.
Genuine Hotels.com guest review
1 night family trip May 23, 2015
A Traveler
ES
3.0 / 5Good
"Solo para viajar temprano al aeropuerto"
Lugar solo para viajar al Aeropuerto temprano
Genuine Hotels.com guest review
1 night business trip May 13, 2015
Jaime
ES
3.0 / 5Good
"Schlechter Shuttelservice"
Preis/Leistung für das Hotel war in Ordnung. Shuttel fährt nur zu vorgegebenen Zeiten und nicht sehr oft, dadurch lange Wartezeit beim Abholen. Das erste Shuttel in der Früh fuhr erst um 6:00. Wer also einen Frühflug hat darf sich erst wieder ein Taxi für ca. 10€ selbst nehmen. Das Diana Hotel nebenan bietet rund um die Uhr Shuttelservice zu etwa gleichem Preis.
Genuine Expedia guest review
Other trip Apr 14, 2015
A Traveler
DE
5.0 / 5Outstanding
"Lentokenttähotelli Madridissa"
Siisti huone ja kohtuullinen aamiainen. Ystävällinen portieeri otti passista kopion. Läheisyydessä ei hyviä ruokapaikkoja...
Genuine Hotels.com guest review
1 night romance trip Mar 31, 2015
Juha
FI
3.0 / 5Good
"Ótima opção para estar cedo em Barajas"
O hotel é uma ótima opção para quem tem que estar cedo (de madrugada) no Aeroporto, o taxi não leva 10 minutos de lá até os 3 primeiros terminais de Barajas. O transfer oferecido pelo hotel tem horários um pouco limitados, e tivemos que chegar de ônibus urbano e sair de táxi. Os funcionários são muito atenciosos e simpáticos. Os móveis que guarnecem os quartos denunciam certa idade, mas nada que comprometa a funcionalidade. A distância do centro de Madrid não recomendaria a hospedagem com outra finalidade que não seja "estar perto do aeroporto".
Genuine Hotels.com guest review
1 night romance trip Mar 25, 2015
Diogenes
BR
4.0 / 5Excellent
"Muito cômodo"
Hotel bom e próximo do aeroporto. Muito bom para quem vai viajar, pois em menos de 10 minutos de táxi é possível chegar a Barajas.
Genuine Hotels.com guest review
1 night family trip Mar 13, 2015
ANTONIO
BR
3.0 / 5Good
"空港利用なら便利なホテル"
次の日朝早い飛行機だったのでこちらを利用しました。周りには何もなく、マドリッド中心部からタクシーで20分程度です。4人だったので四人部屋を予約、ダブルベッド1つと2段ベッドです。2段ベッドの上のベッドに柵がなかったので寝相が悪い人は危ないと思いました。スーツケース4つを広げるスペースはありません。wi-fiはしっかり使えます。朝6時から約30分単位で無料送迎バスがホテルから出ているので空港利用の際には便利なホテルだと思います。
Genuine Hotels.com guest review
1 night trip with friends Feb 28, 2015
A Traveler
JP
1.0 / 5Poor
Meinem Freund haben sie aus dem Geldbeutel der im Hotelzimmer lag einen Hundert Euro Schein in eine Blühte umgetauscht. Sehr schlecht für das Hotel Image. Weil es kann nur das Personal gewesen sein.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
DE
4.0 / 5Excellent
"Muy Buen Hotel"
Muy buen hotel, la habitacion y el servicio. Recomendado
Genuine Hotels.com guest review
1 night romance trip Feb 12, 2015
Marcelo
VE
4.0 / 5Excellent
"Buen hotel para pasr una noche"
El servicio fue excelente, la habitación estaba limpia pero era muy pequeña para tener 5 camas. La ubicación es excelente, y el servicio de transporte al aeropuerto fue puntual.
Genuine Hotels.com guest review
1 night family trip Feb 9, 2015
Andres
VE
3.0 / 5Good
"Bilder"
Die Bilder täuschen
Genuine Hotels.com guest review
6 night business trip Jan 20, 2015
A Traveler
DE
2.0 / 5Fair
"Pésimo trato a los huéspedes"
El hotel es un poco viejo, pero está bien ubicado si se requiere cercanía al aeropuerto. Sin embargo, la atención fue grotesca. El recepcionista nos pidió un taxi sin nosotros haberlo solicitado y luego empezó a gritarnos diciéndonos que debíamos pagarle la carrera al taxista, además me acuso de ladrón y de no haber pagado el hotel, cuando este se pagó desde el momento en que hicimos la reserva. Cuando tratamos de hacer el check out y pagar dos botellas de agua que habíamos consumido, el recepcionista no nos recibió el dinero y simplemente nos sacó del hotel. De todos los hoteles en los que me he quedado jamás había recibido un trato tan denigrante y de mal gusto. Les recomiendo quedarse en otro de los muchos hoteles en la cercanía del aeropuerto; no vale la pena tener que pasar un mal rato por personal irrespetuoso.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Nestor
CO
3.0 / 5Good
"Buena"
Bien, sin embargo el servicio de traslado al aeropuerto no es todo el día como uno lo espera es en ciertos horarios por lo que debimos tomar taxi ya que nuestro vuelo no coincidía con el horario de servicio de bus gratis que presta el hotel, en general la estadía fue aceptable
Genuine Hotels.com guest review
1 night family trip Jan 7, 2015
Claudia
CO
3.0 / 5Good
"Assez bien"
La porte des toilettes de la chambre est transparente et ne se ferme pas, donc aucune intimité !!! Proche de l'aéroport. Wifi gratuit dans les chambres, ordinateur portable inclus, parking payant. Dommage pas de restaurant le soir pour dîner.
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
ALVINA
FR
4.0 / 5Excellent
"Comodidad para cuatro"
Práctico. Muy atentos los chicos de la recepción.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Susana
ES
3.0 / 5Good
"공항근처.."
밤에 이동이 불편했으나 공항근처에서 하루숙박으로는 추천합니다.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
haesun
KR
4.0 / 5Excellent
"Bra övernattningsalternativ"
Vi mellanlandade för att åka vidare dagen efter. Perfekt hotell för det ändamålet. Området ödsligt och dåligt med affär och restaurang. Inget att bo om man vill stanna i Madrid.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
A Traveler
SE
3.0 / 5Good
"Excellent Breakfast"
Airport hotel with excellent breakfast. Good price/value ratio.
Genuine Hotels.com guest review
1 night family trip Dec 28, 2014
A Traveler
SE
2.0 / 5Fair
"decepcionante"
instalaciones deterioradas no tiene zonas se estancia
Genuine Expedia guest review
Other trip Dec 14, 2014
pedro
ES
4.0 / 5Excellent
"comodo come base per l' areoporto"
pur essendo vicino all'areoporto è comunque necessaria la navetta messa a disposizione gratuitamente dall' hotel per raggiungere la struttura. Il servizio navetta è però disponibile fino alle ore 23:00 Per il resto la catena petit palace è una garanzia. Pulito, wifi veloce e conviene anche la prima colazione: con 6€ colazione continentale a buffet veramente ottima e ricca di portate.
Genuine Expedia guest review
Other trip Dec 9, 2014
Francesco
IT
4.0 / 5Excellent
"Una Opcion barata para dormir cerca del Aeropuerto"
En general bien , si no quieres gastar mucho es una buena opcion tiene ciertas deficiencias de mantenimiento (No funcionaban bien los apagadores , ni todas las funciones de la regadera . El buffete muy bueno y barato 6E.
Genuine Hotels.com guest review
1 night family trip Nov 30, 2014
CLAUDIA A
MX
5.0 / 5Outstanding
"Muy buena calidad-precio"
Perfecta relación calidad-precio. Autobús que te recoge y te lleva. Habitación con portátil incorporado, ducha hidromasaje y amplitud.
Genuine Hotels.com guest review
1 night romance trip Nov 13, 2014
ISMAEL
ES
3.0 / 5Good
"hotel para estancia corta"
Apariencia agradable, pero algo antiguo
Genuine Hotels.com guest review
1 night family trip Nov 8, 2014
A Traveler
ES
3.0 / 5Good
"Comodo y limpio"
Hotel confortable y limpio.
Genuine Hotels.com guest review
1 night romance trip Nov 6, 2014
PEDRO
ES
4.0 / 5Excellent
"SATISFACTION"
SATISFACTION
Genuine Hotels.com guest review
1 night family trip Nov 6, 2014
silvana
FR
5.0 / 5Outstanding
"Hotel muito bom!"
Muito bom e aconchegante! Perfeito pra que necessita ficar próximo ao aeroporto de Barajas, pois oferece serviço de transfer. Distante 400m da estação de metrô Alameda de Osuna, se precisar ir ao centro.
Genuine Hotels.com guest review
1 night family trip Oct 7, 2014
A Traveler
BR
5.0 / 5Outstanding
"Muito bom!"
Sempre que faço um tour por muitas cidades, escolho o último hotel antes da volta o mais perto possível do aeroporto. E esse é ótimo, pois além de estar do lado do aeroporto de Barajas, oferece um serviço de transfer entre o aeroporto e o hotel em diversos horários. Quarto muito confortável, perto do metrô Alameda de Osuna. Recomendo!
Genuine Hotels.com guest review
1 night family trip Oct 7, 2014
A Traveler
BR
3.0 / 5Good
"Estancia normal"
Es un hotel que para una visita de trabajo esta muy bien esta cerca del aeropuerto, tiene buena comunicación con el metro para el centro. Nos fueron a buscar al aeropuerto con el autobús gratuito, el personal del hotel es muy agradable. El único pero es que por el precio de la habitación en lugar unir dos camas hubiéramos preferido una cama de matrimonio.
Genuine Expedia guest review
Other trip Oct 4, 2014
Johanna
ES
4.0 / 5Excellent
"훌륭한 서비스"
서비스가 참 좋고, 공항이랑 가까운것이 매우 만족스러웠습니다. 안타까운 점이 있다면 와이파이가 빠른 편은 아니네요.
Genuine Hotels.com guest review
1 night trip Sep 12, 2014
유승환
KR
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