All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here525 Legget Drive, Ottawa, ON, K2K 2W2, Canada, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 473 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.4
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    3.9

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excellent from every aspect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean specious rooms. Very nice staff. Excellent underground parking. Beautiful view. Loved it. Will stay there again for sure.
Genuine Expedia guest review
Other trip Feb 18, 2015
Ay
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a one night stay with the hubby and we enjoyed ourselves! The only con would be that the pool was unswimable due to the families and children standing in the lap pool side while the children's pool sat empty.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
CA
5.0 / 5Outstanding
"Valintines day hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Spent valintines day here and it was by far the best hotel experience I've ever had. Room was amazing, staff was wonderful, everything was perfect.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
A Traveler
CA
4.0 / 5Excellent
"Mixed feelings"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff were generally speaking professional and courteous. The hotel itself was beautiful. One thing that annoyed me was that we booked the hotel because the Pittsburgh Penguins were staying there while in Ottawa to play. The hotel staff roped off a section of the lobby for fans to stand to wait for autographs of the players. This is what we were told. Then the fans were left standing there for three hours, and no one showed up. Why was the section was roped off, and children left disappointed, when the staff knew that the players were sneaking out the back? It was cruel and unnecessary. Young children were very disappointed and lead to believe that they would be seeing their heroes. Not cool.
Genuine Hotels.com guest review
2 night romance trip Feb 11, 2015
Sandra
CA
5.0 / 5Outstanding
"Midweek Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beautiful Hotel, went to Ottawa for a couple of nights and to take in the Hockey game. Lovely facility, all our needs were taken care of, staff was friendly and helpful. Would definitely stay again!
Genuine Hotels.com guest review
2 night romance trip Feb 11, 2015
kim
CA
4.0 / 5Excellent
"A Pleasant Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice place. Clearly geared to serve the office travellers in the surrounding buildings. Only issue was that the underground parking was very humid, so when you drive in from the very cold winter, your entire car fogs up and you cannot see to park. Would definitely stay here again if travelling to the Kanata area. Good price for the quality, and definitely the nicest place in the price range for that part of the Ottawa region.
Genuine Hotels.com guest review
2 night family trip Jan 30, 2015
A Traveler
CA
4.0 / 5Excellent
"Exceptional"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Took kids to Winterlude and staff were exceptionally friendly and helpful
Genuine Hotels.com guest review
1 night family trip Jan 31, 2015
A Traveler
CA
5.0 / 5Outstanding
"All good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nothing to complain about as the facilities were top notch and the service was excellent. Morning breakfast arrived at room on time and the bed was very comfortable
Genuine Expedia guest review
Other trip Jan 29, 2015
Alex
CA
4.0 / 5Excellent
"Decent Hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was good, I got there late right before midnight so everything was pretty much shutting down.
Genuine Expedia guest review
Other trip Jan 20, 2015
M
CA
5.0 / 5Outstanding
"Close to canadian tire centre with free shuttle"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing stay ... only $25 for early check in. Staff helpful and friendly. Check out is noon. Can't get any better than that ☺ ordered room service and the food was delicious.
Genuine Expedia guest review
Other trip Jan 17, 2015
Laurie & Peter
CA
5.0 / 5Outstanding
"Spoiled Rotten"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it! Spa was excellent.
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
Tom
CA
5.0 / 5Outstanding
"Very nice hotel and friendly staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great stay, hotel was clean and quiet. Nice pool and hot tub area.
Genuine Expedia guest review
Other trip Jan 1, 2015
AG
CA
5.0 / 5Outstanding
"Chhristmas get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
a Christmas get away. a few days away from the house. Great food. lovely pool, fantastic people.
Genuine Hotels.com guest review
3 night trip Dec 24, 2014
William
CA
5.0 / 5Outstanding
"Brief stay with a family visit"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room was very clean, comfortable and well appointed, and very quiet even though we were near the elevators. . The exercise room/gym was well equipped and maintained, and the pool area provided a separate section for our young grandchildren. The only drawback was the location of the indoor pool - it had to be accessed through the gym change rooms and down a somewhat drab hallway & staircase. The food available was well prepared and while not inexpensive was available at a cost expected, given the overall nature of the hotel. Overnight parking was only available in an underground parking area for which there was an additional charge. The reception staff was most helpful in addressing our questions.
Genuine Expedia guest review
Other trip Dec 9, 2014
BJ
CA
5.0 / 5Outstanding
"Nice hotel. A bit out of the way."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice place to stay. Food good at the bar and restuarant
Genuine Expedia guest review
Other trip Dec 5, 2014
A Traveler
CA
5.0 / 5Outstanding
"Our place for fun and recharge"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We loved our stay, and Brookstreet is now "our place" when we need a break from everyday to have some fun, reconnect and recharge
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel. No complaints. But can be a bit less expensive.
Genuine Hotels.com guest review
1 night business trip Nov 20, 2014
Joe
CA
4.0 / 5Excellent
"Nice view of the water overlooking the golf course"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
were in Ottawa for a family event so we didn't spend much time in the room other than to get ready to leave and to sleep.Thus the only thing i can say is it is a fine hotel other than the time it takes for the hot water to kick in.
Genuine Expedia guest review
Other trip Nov 19, 2014
A Traveler
CA
2.0 / 5Fair
"Disappointing stay."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Although they guarantee check-in by 4 pm, we could not get into our room until after 5 pm. We were going out at 5 pm so that really messed up our plans. Luckily we didn't need to change. The hotel did give us free parking & a free glass of wine in compensation. Additionally, the bar is totally lacking in atmosphere, our sink was cracked, and we could not get our room cool enough overnight. Disappointing for such an expensive hotel with a high reputation.
Genuine Hotels.com guest review
1 night romance trip Nov 4, 2014
David
CA
4.0 / 5Excellent
"Large busy hotel good for business meetings."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our room was on the 9th floor with a good view. We could open the window for fresh air at night. The bed was super comfortable with nice bedding. The fridge did not get cold so we had to keep getting ice delivered ( complimentary) but a pain. The bathroom did not have ventilation & was dimly lit. It did have a magnifying pull out mirror ( a plus). We enjoyed the jazz group downstairs in the bar. We didn't eat at the hotel so can't comment on that. We enjoyed our 2 nights there & avoided the parking fee of $12.95 by parking outside without getting a ticket!
Genuine Expedia guest review
Other trip Oct 20, 2014
Marilyn
CA
5.0 / 5Outstanding
"Outstanding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I come back every year for business. Fantastic hotel!
Genuine Hotels.com guest review
2 night trip with friends Oct 14, 2014
Tony
CA
5.0 / 5Outstanding
"Great location for doing business in west Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Friendly staff and comfortable room with good facilities. Love the Jazz lounge!
Genuine Expedia guest review
Other trip Oct 17, 2014
Lincoln
CA
5.0 / 5Outstanding
"Relaxing Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The staff and hotel were very pet friendly and our stay was wonderful. Their location is a bit out of the downtown core but we knew this when booking and it was a perfect getaway for us.
Genuine Hotels.com guest review
1 night romance trip Oct 11, 2014
A Traveler
CA
4.0 / 5Excellent
"Recommended"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Pros: Very clean, modern rooms, friendly staff. Cons: Rooms are a little on the smaller side, hotel about 20-25minutes from city center.
Genuine Hotels.com guest review
1 night family trip Oct 11, 2014
FOUAD
CA
4.0 / 5Excellent
"Beautiful hotel, nice view, looks classy."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great stay, loved the room layout , quite comfortable. - wish the kitchen didn't close at 12. - I was misinformed over the phone that no deposit was required. Otherwise, it is a great hotel to stay!
Genuine Expedia guest review
Other trip Oct 9, 2014
ZHK
CA
5.0 / 5Outstanding
"Home away from home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the hotel and quiet location. Beds are extremely comfortable!!!!! Staff extremely helpful and polite. Will definently stay again:)
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2014
Jesse
CA
5.0 / 5Outstanding
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Not a lot of restaurants around there. But not far to get to by car. Jazz Lounge... food was really good. Very friendly & helpful staff. Will definitely be returning.
Genuine Expedia guest review
Other trip Oct 6, 2014
Cindy
CA
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent
Genuine Hotels.com guest review
1 night business trip Sep 25, 2014
Bob
CA
5.0 / 5Outstanding
"Top-rate Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The service and accommodations at the Brookstreet are first class all the way. The lounge is comfortable, dining is excellent, the beds and pillows make you feel like you are sleeping on a cloud (my wife actually said that when she woke up the first morning). The hotel is reasonably close the highway (417) so access is not bad if you are looking to stay in Kanata (Ottawa's "Silicon Valley"), If downtown is your destination, then this place is in the 'burbs and may not be your best choice. There is a golf course beside the hotel, which is great. Otherwise, there is not much within walking distance (except possibly your work/client if you here on business; location is right in the heart of the tech industry offices). Restaurants and shopping will be at least exit or two down the highway. This is probably the best-quality hotel in Kanata by a fair margin, but you will likely want a car. Parking is underground and not included in your room rate. There is a rental car location on-premise as well.
Genuine Hotels.com guest review
1 night trip Aug 31, 2014
G. Wilson
CA
1.0 / 5Poor
"It just likes an rented home but an hotel"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Arrived at 9:15 and all of stuffs are gone! we have to stay in corridor or outside if we left the key at room and room door automatically closed! fortunately we got a help from a neighbor who called the hotels owner come to open the door. we Checked out next day and was required to leave a $500 of damage deposit!
Genuine Expedia guest review
Other trip Sep 4, 2014
Joy
CA
1.0 / 5Poor
"The hotel doesn't offer any thing, pool"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Terrible, the bath has dirty tub. The guy was at check in wasn't polite with us.
Genuine Expedia guest review
Other trip Aug 31, 2014
wesley
CA
4.0 / 5Excellent
"Staff and facilties"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front office staff were great - very helpful.... Excellent jazz bar... Entertainment...
Genuine Expedia guest review
Other trip Aug 29, 2014
Steve
CA
4.0 / 5Excellent
"Staff and facilties"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front office staff were great - very helpful.... Excellent jazz bar... Entertainment...
Genuine Expedia guest review
Other trip Aug 29, 2014
Steve
CA
4.0 / 5Excellent
"Staff and facilties"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front office staff were great - very helpful.... Excellent jazz bar... Entertainment...
Genuine Expedia guest review
Other trip Aug 29, 2014
Steve
CA
4.0 / 5Excellent
"Staff and facilties"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front office staff were great - very helpful.... Excellent jazz bar... Entertainment...
Genuine Expedia guest review
Other trip Aug 29, 2014
Steve
CA
5.0 / 5Outstanding
"Very good in spite of cost to park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was very helpful to have access to handicapped parking in the underground parking area that is a few steps to the elevator. The $10 voucher for decining room service is a great idea as a 2 day stay does not require daily cleaning. The only issue that was a problem for me was the lack of a support bar in the tub, as I am one of those who need that security.Overall, I would happily stay there again!
Genuine Hotels.com guest review
2 night trip Aug 22, 2014
Bett
CA
4.0 / 5Excellent
"Staff and facilties"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front office staff were great - very helpful.... Excellent jazz bar... Entertainment...
Genuine Expedia guest review
Other trip Aug 29, 2014
Steve
CA
3.0 / 5Good
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front desk staff we're pathetic, rooms weren't ready at 4:15, no valet for luggage. Other than that great hotel.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Quick check in. Beautiful room. Great value for the price.
Genuine Expedia guest review
Other trip Aug 24, 2014
A Traveler
CA
5.0 / 5Outstanding
"Beautiful hotel if you are staying west of Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
You need to judge location for yourself, but if Brookstreet is convenient to your activity, it's a great choice. Our room was large, modern, clean, comfortable and well maintained. Staff was super friendly and helpful. We had a view from a high floor on the golf course and the Ottawa river, pleasant.
Genuine Expedia guest review
Other trip Aug 23, 2014
tlman46
CA
4.0 / 5Excellent
"Great hotel in the Kanata area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed mid-week and checked out on Saturday. My two children really enjoyed the pool facilities (although we never made it to the outdoor pool) as well as the games room. The room was nice and clean. I found the duvet covers to be uncomfortable in that they were not fastened and kept bunching up.
Genuine Expedia guest review
Other trip Aug 18, 2014
Kate
CA
5.0 / 5Outstanding
"Great amenities. Courteous staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great facility, wonderful staff. In Kanata so further away from the Ottawa core than one would want if downtown requirements are needed.
Genuine Expedia guest review
Other trip Aug 16, 2014
A Traveler
CA
5.0 / 5Outstanding
"Beautiful..just Beautiful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This has to be the most beautiful Hotel in Ottawa! Service was great, landscape is wonderful and rooms are great!
Genuine Hotels.com guest review
2 night trip with friends Aug 8, 2014
A Traveler
CA
3.0 / 5Good
"Nice hotel, terrible customer service."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was nice, clean and comfortable. The front desk staff was rude and intollerable.
Genuine Expedia guest review
Other trip Aug 14, 2014
A Traveler
CA
4.0 / 5Excellent
"Son loved the indoor/outdoor salt water pools."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Not too far from ottawa. Pleasant hotel and staff.
Genuine Expedia guest review
Other trip Aug 14, 2014
A Traveler
CA
4.0 / 5Excellent
"Classy Hotel, room for improvement"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Great accomodation, quiet hotel lots of comfort. Charging for parking is pretty lame, this bugs me. Pool was not clean yuck.
Genuine Expedia guest review
Other trip Aug 14, 2014
Mike
CA
5.0 / 5Outstanding
"Close to a family event"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great but plug for the phone should be right beside the bed, not way over on the desk.
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
BKL
CA
4.0 / 5Excellent
"Almost all good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel is very well appointed and nicely decorated. All in all a very nice place to stay. The shower would have been much nicer had it had a rounded shower rod rather than straight. Also, the parking tickets are clear on which one to use. The main flaw at the hotel is the distance of the pools to the main elevators. Surely, with this being a new hotel, they could have come up with a better design. Also, brunch way way to expensive.
Genuine Hotels.com guest review
1 night trip with friends Aug 9, 2014
A Traveler
CA
1.0 / 5Poor
"Looks are deceiving, party room is heard on top"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
I awoke in around 12 am with the bass woofer noise from the party room. I complained on the noise to the guest services. To state what they said "Sir I could move you to another room". I said, "My whole family is here and you want me move in the midnight". This guy replied, "I cannot do anything you have to bear with it till 2 am" unapologetically. We were up until the noise stopped. It had my baby wailing at-least for an hour. Not the service you expect when you pay premium price.
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"Two nights, better than expected comfort.,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
All was well, comfortable beds, pleasant ambiance, easy access roads to other parts of Kanata. The hotel building was relatively new and of noticeable architecture. We did not have the possibility to experience the restaurant. That will be for the next time.
Genuine Expedia guest review
Other trip Aug 11, 2014
Ustun
CA
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