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  • Hotels
  • Mexico Hotels
  • Hermosillo Hotels
  • Hotel Colonial Hermosillo
  • All hotels in Hermosillo, Mexico
All hotels in Hermosillo, Mexico
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1 room,  2 adults 
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Room 1:

Hotel Colonial Hermosillo - Hermosillo

29.068464, -110.954802
3.5 stars
Vado Del Rio No 9, Villa de Seris, Hermosillo, 83280 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $140 $60
Price Match Guarantee
3.3 32 5

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    Hotel Colonial Hermosillo
    View Hotel Colonial Hermosillo on a map

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    Landmarks near Hotel Colonial Hermosillo

    • Hermosillo Hotels - Central Sonora 2.9 miles
    • Hermosillo, Sonora (HMO-General Ignacio Pesqueira Garcia Intl.) Hotels - Hermosillo 6.0 miles

    Nearest hotels to Hotel Colonial Hermosillo

    • City Express Hermosillo
      2.5 stars
      770 yards from Hotel Colonial Hermosillo - Hermosillo
    • Hotel Lucerna Hermosillo
      4.0 stars
      2.0 miles from Hotel Colonial Hermosillo - Hermosillo
    • PLAZA DEL SOL
      2.1 miles from Hotel Colonial Hermosillo - Hermosillo
    • Holiday Inn Hermosillo Sonora
      3.5 stars
      2.2 miles from Hotel Colonial Hermosillo - Hermosillo
    • Araiza Hermosillo
      3.0 stars
      2.3 miles from Hotel Colonial Hermosillo - Hermosillo

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      3.5 stars
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    Overview of Hotel Colonial Hermosillo - Hermosillo

    Location of Hotel Colonial Hermosillo, Mexico
    In one of northern Mexico's most important cities with significant economic and cultural development Hotel Colonial Hermosillo is immersed in the city's most important business zone; close to the main trade centers such as Gallerias Mall and Pabellon Reforma, few steps from the hotel you will find, restaurants, stores, boutiques and a Casino.
    The hotel is only 5 minutes away from The Cathedral, Expoforum, Exposhow and city center and just 15 minutes away from the airport and Industrial park.

    Hotel Features and Services
    Be productive anywhere with your equipped rooms featuring high-speed internet and Wi-Fi access in the lobby, a executive business center is also available on site.
    Enjoy a relaxing swim in the heated outdoor pool or spend the weekend at our spacious gardens with BBQ grills.
    Outdoor pool, Gym , Internet, Safety deposit box, Parking (free), 24 hour room service ($), Conference rooms, Restaurant, Wake up call service, Laundry and dry cleaning services ($), Self-service laundry, meeting rooms.

    Accommodations at Hotel Colonial Hermosillo
    Providing spacious hotel suites designed for the extended-stay traveler, our guests will be able to enjoy the most comfortable accommodations among Hermosillo hotels, featuring, coffee maker, high speed internet in every room, safety deposit box, iron and ironing board, hair dryer, air conditioner and many other great amenities.
    Rooms for guest’s special needs are available.
    Hotel Colonial Hermosillo is the perfect choice for guests who appreciate excellent and personalized service.

    Image of Hotel Colonial Hermosillo, Hermosillo
    3.3 out of 5 Good (32 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    good stay. my second time staying there in 3 weeks. Great location and nice property, the only issue I have is the hard beds. Other than that, nice... Hotel. by Hector  from Phoenix, AZ. on 03/25/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $60
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Standard double room

    Junior Suite

    Master Suite

    Standard single room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-in time starts at: 3 PM
    • Check-out time is: 1 PM
    • Pets not allowed

    Amenities

    • General
    • Garden
    • Microwave in lobby
    • Patio
    • Picnic area
    • Restaurant
    • Smoke-free property
    • Suitable for children
    • Swimming pool - outdoor
    • Swimming pool - outdoor seasonal
    • Television in lobby
    • See more facilities
      • Area shuttle (surcharge)
      • Barbecue grill(s)
      • Computer station
      • Conference center
      • Elevator/lift
      • Free guest parking during stay
      • Internet point
      • Number of meeting/conference rooms - 3
      • Rooftop terrace
      • Total number of rooms - 130
    • Rooms (all rooms include)
    • Clock radio
    • Complimentary toiletries
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Iron/ironing board
    • Rollaway/extra beds available
    • Sofa bed
    • Trouser press
    • Window opens
    • See more room details
      • Access via exterior corridors
      • Air conditioning
      • Cable TV service
      • City view
      • Coffee/tea maker
      • Complimentary bottled water
      • Dial-up Internet access (surcharge)
      • Direct-dial phone
      • Down comforter
      • Extra towels/bedding in room
      • Garden view
      • Hair dryer
      • Individually decorated
      • Individually furnished
      • Makeup/shaving mirror
      • Pool view
      • Premium bedding
      • Private bathroom
      • Separate bathtub and shower
      • Sewing kit
      • Sofa bed size double
      • Turndown service
      • Voice mail
      • Wake-up calls
    • Services
    • Express check-in
    • Free parking
    • Front desk (limited hours)
    • Health club
    • Laundry facilities
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Secure parking
    • Tour assistance
    • Wedding services
    • View more services
      • Coffee/tea in lobby
      • Concierge desk
      • Currency exchange
    • Business & Event
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Technology helpdesk
    • Technology support staff
    • Accessibility Features**
    • Accessible bathroom
    • Accessible parking
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    This beautiful hotel offers excellent dining options from gourmet dining to casual international fare; this is a pleasant space where you can immerse yourself in the aromas of the excellent regional and international dishes.
    Enjoy exquisite breakfasts and lunches while closing that important business deal at Colonial Restaurant, with a la carte international specialties. Open daily from 7:00 am to 10:00 pm.
    Room Service is available from 7:00 am to 10:30 pm

    Recreation

    Recreational amenities at the hotel include an outdoor pool and a fitness facility.
    The recreational activities listed below are available either on site or nearby; fees may apply.

    WEDDINGS:
    Celebrate this important day of your life and experience a magical wedding while our wedding coordinators create the perfect ambiance of romance and charm for your special day.


    • Swimming on site

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Hermosillo, Mexico
      of
    29.068464, -110.954802
    Hotel coordinates:

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    Nearby Activities & Points of Interest

    1.0 - 3.0 mi

    • Hermosillo - 1.0 mile

    3.0+ mi

    • Hermosillo General Ignacio Pesqueira Garcia Intl. Airport (HMO) - 6.0 miles
    All hotels in Hermosillo, Mexico
    Reviews
    • All (32)
    • Business (8)
    • Romance (0)
    • Family (4)
    • Friends (4)
    • Other (16)
    3.3 / 5
    Good

    Score breakdown (from 32 reviews)

    • 5.0
      (2)
    • 4.0
      (17)
    • 3.0
      (6)
    • 2.0
      (3)
    • 1.0
      (4)

    Average rating for:

    • Cleanliness
      3.7
    • Service
      3.6
    • Comfort
      3.3
    • Condition
      3.2

    Reviews: Overall

    Hotel Colonial Hermosillo - Hermosillo
    3.0 / 5
    Good
    "Okay for the price"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The room was clean. Service was good for the price (we paid $50/night). The whole hotel was showing some wearing but was still acceptable. The pool was okay with some nice shady areas. If you like soft mattresses you need to find another place to stay. Only one restaurant at walking distance, looking more like a cantina. Breakfast is minimal but very […] good (fresh juice and fruits) Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    US

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in Apr 2013
    A Traveller
    US

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "close to the hospital"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    it was great!!!
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    M.S
    US

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Good area close to shopping..."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    good stay. my second time staying there in 3 weeks. Great location and nice property, the only issue I have is the hard beds. Other than that, nice Hotel.
    Genuine Hotels.com guest review
    4 night business trip in Mar 2013
    Hector
    US

    Hotel Colonial Hermosillo - Hermosillo
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      4.0
    Hotel was fine, but the beds are far too stiff. It's like sleeping on a slab of concrete.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    US

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip with friends in Mar 2013
    LHP
    US

    Hotel Colonial Hermosillo - Hermosillo
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    Overall good. good location, next to nice mall and casino and approx 1 mile from downtown Hermosillo (Plaza Church and Mercado etc..).Rooms are good size (equal to US hotels), but beds are firm/hard.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    placehec
    US

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Great hotel, hard to find when driving"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Pleasant hotel, but yard to find when driving, the map on their website is hard to translate into real driving directions. Route Mexico 15 to Guaymas brings downstream from the hotel. It's imperative that the vivitr be informed to follow the OLD route 15, into the center of Hermosillo
    Genuine Expedia guest review
    Other trip
    Jan 22, 2013
    A Traveller
    US

    Hotel Colonial Hermosillo - Hermosillo
    1.0 / 5
    Poor
    "No happy at all"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    I reserved and paid for a suite. They did not have available suites. They give me the worst regular room, just below the gym.
    Genuine Hotels.com guest review
    2 night business trip in Aug 2012
    Alberto
    US

    Hotel Colonial Hermosillo - Hermosillo
    3.0 / 5
    Good
    "Just ok"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      2.0
    Hotel is just ok. Room was clean, but all is a little worn out. Hotel staff very nice/helpful.
    Genuine Expedia guest review
    Other trip
    Jun 14, 2012
    AH
    US

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Close to highway 15"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was good. Special thanks to the managment for changing our reservation date to the next day.
    Genuine Hotels.com guest review
    1 night trip in May 2012
    Henry P.
    US

    Hotel Colonial Hermosillo - Hermosillo
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      1.0
    Tubs were broken and the room were not clean. The A/C did not work.
    Genuine Hotels.com guest review
    3 night trip with friends in May 2012
    Jose
    US

    Hotel Colonial Hermosillo - Hermosillo
    5.0 / 5
    Outstanding
    "Hotel Colonial"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great stay! Great customer service. Wouls definetely recommend
    Genuine Expedia guest review
    Other trip
    May 31, 2012
    Cathy
    US

    Hotel Colonial Hermosillo - Hermosillo
    3.0 / 5
    Good
    "Not what I expected"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    In my reservation I was told that I was reserving two queen size beds, instead I had two full size beds!The phone didn't work, and that part of rooms have a very strong smell of sewer.
    Genuine Hotels.com guest review
    2 night family trip in Jul 2011
    A Traveller
    US

    Hotel Colonial Hermosillo - Hermosillo
    2.0 / 5
    Fair
    "Quick Stay"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    If you are just passing through Hermosillo and need a decent place to stay this is it. Longer than 1 night, I'm not sure I could take the rock hard beds and flat pancake pillows. Depending on what room you get the water pressure is either good or bad. Just two people get a king room, water pressure is great. Have four people, 2 queen bed room and the […] water pressure is non existent in the shower. Not sure why since the rooms where only down the hall from each other. All in all I like this hotel for the location, safety, and cleanliness. Read more
    Genuine Expedia guest review
    Other trip
    Jun 11, 2011
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night business trip in May 2013
    Henry
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night business trip in May 2013
    Henry
    MX

    Hotel Colonial Hermosillo - Hermosillo
    1.0 / 5
    Poor
    "TERRIBLE STAFF ATTITUDE"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      2.0
    TERRIBLE PLACE TO STAY IF YOU ARE ON BUSINESS WITH EARLY APPOINTMENTS OR TRAVELING WITH FAMILY. DURING MY THANK GOD ONE NIGHT ONLY STAY, A GROUP OF TEENAGERS ARRIVED SINGING AND YELLING ALL NIGHT. I MADE SEVERAL COMPLAINTS WITH THE FRONT DESK AND DID NOTHING. WHEN CHECKING OUT, THE ONLY THE THING THEY OFFERED, WAS TO FILL OUT A COMPLAINT CARD TO BE […] GIVEN TO MANAGEMENT. GREAT CUSTOMER SERVICE. UNBELIEVABLE. Read more
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    MX

    The following reviews were posted by Hotels.com guests from other countries

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "bueno"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    El hotel está en buenas condiciones y la ubicación bien solo que el desayuno se termina muy temprano.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    gilberto
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Habitacion poco viejas
    Genuine Hotels.com guest review
    2 night family trip in Apr 2013
    A Traveller
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Hermosillo"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Bien pour la ville et bien situé
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Viaje Hermosillo
    FR

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Buena ubicación"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    La limpieza y servicios del cuarto están bien, la calidad del servicio es buena, la atención del personal es buena, además que es un hotel bien ubicado y cerca de lugares de interés, volvería a hoespedarme en éste hotel.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Agradable"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    comoda
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Elizabeth
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "everything is good except there were no toothbrush"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    nice hotel,nice location which is very convenient for shopping!everything was good except there were no toothbrush or toothpaste provided.
    Genuine Hotels.com guest review
    Trip with friends
    Feb 4, 2013
    A Traveller
    MX

    Hotel Colonial Hermosillo - Hermosillo
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    mal servicio de mantenimiento en la habitación, bufette de cafetería regular, no tienen buen servicio de restaurant y la seguridad para que los huespedes de habitaciones vecinas guardan silencio es pésimo.
    Genuine Hotels.com guest review
    1 night business trip in Sep 2012
    A Traveller
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Ubicación conveniente."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Nos quedamos en el hotel por una noche solamente, sin embargo, la habitación no la tuvieron lista sino hasta pasadas las 15:00 hrs, es decir, cero early check-in. La habitación estuvo cómoda, limpia y amplia; sin embargo, el desayuno buffet, caro y sin tanta variedad, (140 pesos por persona). La alberca tenía mucho cloro. Sí lo recomendaría, tiene muy […] cerca un centro comercial nuevo, con cine y tiendas, quedaba cerca del sitio al que teníamos que acudir (Expo Fórum), a menos de 5 minutos. Read more
    Genuine Expedia guest review
    Other trip
    Sep 15, 2012
    CA
    MX

    Hotel Colonial Hermosillo - Hermosillo
    2.0 / 5
    Fair
    "Hotel...."

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    Hotel viejo, La distribucion como de hotel de paso, el cuarto olia mal, tiene alfombra la cual no estaba limpia, la comida de muy mal sabor y ademas caro. Definitivamente creo que no hay muchas opciones para hermosillo. Mas sin embarago no me parecio bueno para el precio del hotel.
    Genuine Expedia guest review
    Other trip
    Sep 12, 2012
    Alex
    MX

    Hotel Colonial Hermosillo - Hermosillo
    1.0 / 5
    Poor
    "Pesimo servicio y roban cuidado!!!!"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    Llegue a las 5 pm y no me permitieron hacer check in hasta las 11 pm en virtud de que el cuarto no estaba listo, al dia siguiente alas 6 pm todavia el cuarto seguia sucio, las habitaciones demasiado sucias y alfombras deterioradas, para cerrar con broche de oro deje dinero en la habitacion y la recamarista lo tomo a cuenta de propina. Eso si me dejo […] una nota de agradecimiento, recomiendo llegar al lucerna que esta cerca de la zona. Read more
    Genuine Hotels.com guest review
    2 night family trip in Aug 2012
    A Traveller
    MX

    Hotel Colonial Hermosillo - Hermosillo
    5.0 / 5
    Outstanding
    "Excelente estancia"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Limpieza en los cuartos, calidad en el servicio, excelente ubicacion, se tuvo un pequeno problema con la reservacion, pero fue superado inmediatamente.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Volvería al hotel..."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Muy buena ubicación y servicios, a excepción del restaurante.
    Genuine Hotels.com guest review
    4 night family trip in Jul 2012
    A Traveller
    MX

    Hotel Colonial Hermosillo - Hermosillo
    4.0 / 5
    Excellent
    "Por precio aguanta"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    por la tarde - noche hubo mucho ruido en el area de la alberca, habia estudiantes adolescentes en cantidades industriales y muy enfiestados, y siguieron haciendo ruido hasta pasadas las 10:30 pm, bueno parece que me toco mala suerte ese dia, pero por el precio aguanta el hotel.
    Genuine Expedia guest review
    Other trip
    May 21, 2012
    Daniel
    MX

    Hotel Colonial Hermosillo - Hermosillo
    2.0 / 5
    Fair
    "MUY MALA EXPERIENCIA"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    SOLICITE UN TIPO DE HABITACION, ME ASIGNARON OTRA DE MENOR CALIDAD, PEDI UNA JUNIOR SUITE Y ME ASIGNARON UNA PESIMA HABITACION EN REMODELACION A MEDIAS CON SABANAS Y TOALLAS QUE DEJABAN MUCHO QUE DESEAR. TUVE QUE DEJAR DEPOSITO POR LA HABITACION PORQUE NO ENCONTRABAN EL PAGO HECHO A TRAVES DE INTERNET. AL DIA SIGUIENTE SE TARDARON 2 HORAS EN HACER EL […] CHECK OUT, DADO A QUE NO ENCONTRABAN EL PRE-PAGO. NO PUDIERON COMUNICARSE A HOTELES.COM YO TUVE QUE COMUNICARME A ESTADOS UNIDOS DESDE MI CELULAR. Y FUE EL SERVICIO EFICIENTE DE HOTELES.COM QUIEN RESOLVIO EL PROBLEMA. I ASK FOR A ROOM TYPE, I was assigned OTHER SMALL QUALITY, I ASKED FOR a junior suite and I was assigned a bad ROOM THEY WHERE REMODELING THE ROOM. sheets and towels that left much to be desired. I HAD TO GIVE A DEPOSIT FOR THE ROOM FOR PAYMENT BECAUSE THE ONE IT WAS MADE THROUGH INTERNET THEY COULDN'T FOUND THE PAYMENT. The next day took 2 HOURS FOR CHECK OUT, THEY STILL COULD NOT FIND THE PRE-PAYMENT. THEY COULD NOT COMMUNICATE WITH HOTELS.COM I HAD TO communicate WITH HOTELES.COM @ UNITED STATES FROM MY CELL. FINALLY THE PROBLEM WAS RESOLVED THROUGH THE EFFICIENT SERVICE OF HOTELES.COM THEY WHERE THE ONES who solved the problem. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    MX

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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    Review written by a customer who has booked on Hotels.com.
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