Excelsior Hilton Palermo - Palermo

One "big thing" that we were disappoined in, was the air condition does not get turned on till the months of May or June. We found that to be very uncomfortable. Never have we been in a place, where if we felt warm, we could turn air conditioning on. We found it to be pretty stuffy and warm. Was surprised that Hilton was not up to the times.

Genuine Hotels.com guest review

We would stay here again.

Genuine Hotels.com guest review

The hotel was well-maintained and good location. Near good restaurants & 15min from the center. As far as the rooms are concerned, it is a true 4 star hotel (US standards). However, the staff was unfriendly and unhelpful. When we arrived they told us parking was offsite, which is common in Italy. They informed us that it was 20 per day, cash only. They […] took our car key and waved us away without any valet receipt. My husband was uncomfortable and asked them for a copy of the valet paper. The reception girl (I wish I could recall her name!) seemed shocked anyone would ask for a receipt. The eve before we left, we asked them to have the car ready at 8AM so we could head to the airport. The next morning, we check out and ask for the car. The same girl that checked us in 2 nights before, asked if we parked with them. She said it would take 20 min to get the car and it was 50 euros. We told her that we requested the night before for the car to be available by 8AM, her coworker found the written request but obviously, no one had called the garage. They scrambled to get in touch with the garage (no one was answering the phone) and then told us that it was better if we took a cab to the garage. We paid them the 50 and we head out to the garage to find our car. It was 8:30AM, the garage was about 15-20min away. By the time we got our car, it was almost 9AM and we were running late for our flight. Later we noticed in the receipt from the garage that parking cost was 40 euro not 50! Read more

Genuine Hotels.com guest review

Regretably, we only stayed one night at the end of a 4 week Italian summer vacation. The cleanliness and helpfulness of the staff was wonderful. Great shopping, restaurants, cafes and gelaterias close by on foot. The hotel standards was as good as any North American Hilton in which we've stayed. Although there was a restaurant we never had a chance […] to try it. Read more

Genuine Hotels.com guest review

This hotel is very well located and has all the characteristics to make it a wonderful place. However, it is missing the homy touch, which I realize, not everybody is looking for. If one is looking for convenience, good quality for the dollar, and a good location, this is the place. If one is looking for a more authentic "a la italiana" experience, […] then look elsewhere. Read more

Genuine Expedia guest review

Excellent location in the modern center of town with many shops are restaurants around, while old city is not too far away. We found the hotel to be quiet and a good value for the price. Palermo lacks high end hotels, so this one was adequate. Downside: no free wifi, and bath amenities very basic.

Genuine Expedia guest review

Short walk to main town centre and shopping. Found hilton hotels around Italy very reliable and consistent. Good service

Genuine Hotels.com guest review

This hotel is a reminder of a bygone age. Rooms are old fashioned but homely with super large comfortable beds. The surrounding area felt safe and there are several good, reasonably priced restaurants within a short walk and the main historical centre can be reached on foot in about 20 minutes.. The beach transport and hire of sun beds was well worth […] the 10euros per person. Hotel breakfast is plentiful and offers lots of choices including freshly squeezed orange juice, smoked salmon etc. Read more

Genuine Hotels.com guest review

the hotel is located on a main street in a nice residential area with a nearby supermarket and plenty of restaurants and bars. There is also major shopping along via della Liberta'. It is about a 10 minute walk from the center. I enjoyed the walk and the neighborhood is safe and clean. The hotel is okay. It is clean, but located in an old building that […] can be charming. It has all the basic ameneties you expect from it. It was quiet and that is one thing I always look for in hotels. The clients, mainly business men and japanese tourists. I would recommend it, even if expensive and with no breakfast included. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Recommend

Genuine Expedia guest review

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Genuine Hotels.com guest review

Beautiful old and distinguished building with a good location. Close to shopping, restaurants and sightseeing. However, very noicy from heavy trafic.

Genuine Hotels.com guest review

We stayed in room 206 from the 29th of April until the 7th of May,we enjoyed our stay,staff were very nice ,and polite,Valeria kept our room very clean,breakfast was good with plenty of choice,Ive been to Palermo so many times, the location is very central,If I could make a suggestion it would be to replace the bedroom carpets it would improve it g […] reatly. Read more

Genuine Hotels.com guest review

This hotel is in a perfect location, just out of the centre and next to two lovely parks. However the hotel itself doesn't make the most of its location. The rooms are a good size but decor is a bit tired for a hotel that was recently refurbished, the communal space (bars. lounge etc.) is very limited and the service somewhat invisible. There are better […] options in Palermo. Read more

Genuine Hotels.com guest review

Perfect location to explore the city. No parking on site but they arrange parking and for a small car it costs £20, which we thought was fine. Very helpful staff and definitely 4 star standard.

Genuine Expedia guest review

1) I was sold a 24 hour internet connection in my room when I arrived - I was working as well as looking around Palermo. They didn't tell me I could buy a week. 2) I then bought a week when the 24-hour ran out, because it still worked out cheaper for the remaining 5 days there 3) The internet does not always work 4) The breakfast eggs are beyond awful […] and the breakfast way over-priced 5) Never, and I mean never, order food in your room - they charge an extra 9 Euros to deliver it. Yes, that's 9 Euros to push a troller into a lift and wheel it down a corridor. 6) The gym temperature was anywhere between very hot and impossible to use, irritating as having a gym was the reason I chose the Hilton in the first place 7) Check the prices of the taxis from the airport - I was charged an incredible 55 Euros from the airport on arrival, and 40 Euros on my return to the airport, I really don't like being ripped off within seconds of getting to Sicily - the driver hid the meter in his car by putting a bag over it 8) When I asked the receptionist how much a taxi should be, she didn't know - fairly basic information I would think, given the taxi rank outside the hotel 9) Dinner in the hotel is an experience, one night I ordered fish and received steak. When asked to sign the bill it included a diet Coke I ordered but never received, but was told she'd give it to me anyway to take to my room so she didn't have to alter the bill 10) This hotel does nothing for the reputation of the Hilton. Read more

Genuine Hotels.com guest review

everything was spot on. no problems with anything. very good location. staff was wery helpful.

Genuine Expedia guest review

Great hotel in a great area. Great breakfast!

Genuine Hotels.com guest review

A lovely hotel with nice period features and very comfortable room - excellent bed. Staff were friendly and helpful and spoke good English. Hotel bar very expensive (but to be expected) and a pool would really make a difference. Location of hotel was good but not great. If you want to visit the beach make sure you take advantage of the hotel's offer […] of booking access - we didn't and were unable to access the beach at all as it was full - very frustrating. Read more

Genuine Expedia guest review

Very nice hotel, close to all the main amenities of the city. We would definitely recommend this Hotel to anyone staying for a few days in palermo. The bus to the airport and all the buses to the city centre and Mondello (Palermo's beach) stop very close to the hotel.

Genuine Expedia guest review

Hotel was nice and clean. The prices were disgusting in the hotel they take advantage of there guests. 200 grams of fresh fruit and vegtable 44 euros. 25 euros to park your car and they wanted over 140 euros to wash one load of laundry. The put 22% tip on everything. The hotel is nice so only go in your company is paying for it because they are the […] most expensive service ever. Read more

Genuine Hotels.com guest review

Great find in Palermo. The hotel has great character, it met my idea of an Italian hotel. The Breakfast was great, shuttle bus to Mondello Beach very helpful, short walk into centre of town and the port area. The staff were good, spoke English very well, and the room was very comfortable. Looking forward to visiting Palermo again and will definitely […] be staying here again. Read more

Genuine Hotels.com guest review

Perhaps understandable in the context of Palermo in August. It was as if the person in charge of housekeeping was on holiday. The room was cleaned well but the public areas were a mess.

Genuine Expedia guest review

Perhaps understandable in the context of Palermo in August. It was as if the person in charge of housekeeping was on holiday. The room was cleaned well but the public areas were a mess.

Genuine Expedia guest review

it was a very pleasant stay. the reception was able to give any information you want in detail and explain all that you need to know. the room was very comfortable and we had a suite for 3 adults. excellant stay and we definitely will recommend it.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed for 2 nights in the Excelsior Palermo. While it is a decent hotel it is not what I expected from a Hilton. The rooms are old and stuffy. We turned the aircon on all night but the room remained very hot and stuffy. You can't really open the windows as the hotel is on a busy street. On the positive side, it is relatively central and in an OK […] neighbourhood. Read more

Genuine Hotels.com guest review

The hotel Excelsior is situated in a really good area of Palermo. This is really critical as some of the areas in Palermo are really bad. The hotel staff went above and beyond in terms of providing really excellent service. They were extremely helpful and assisted us in everything we asked of them. In fact they were brilliant. Note that the internet […] here is E7 per hour - really expensive. The hotel faces a really busy road - so try and request the quiet side of the hotel. If you get the road - they do have double glazing - so this eliminates the sound. I would recommend them. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

旧市街の観光には、交通機関の利用が必要ですが、空港からも近く、新市街の真ん中にあるので、食事や買い物には大変便利でした。部屋は広くはありませんが、清潔で快適に過ごすことができました。レストランも美味しくリーズナブルでした。

Genuine Expedia guest review

La posizione è perfetta, via libertà verso il Teatro Politeama, permette di muoversi a piedi sia di giorno che di sera. La pulizia delle camere è buona, nel complesso è molto elegante anche se l'arredamento e i servizi sono un po' vecchi, il bagno è molto piccolo, la vasca ha il tubo flessibile per farsi la doccia e l'acqua non esce bene. La colazione […] era extra e abbiamo deciso di non usufruirne, visto le pasticcerie molto buone nei dintorni. Read more

Genuine Hotels.com guest review

Hotel da favola, dotato distanze (come le King Deluxe Room) spaziosissime e con ogni comfort. Personale disponibile, professionale e privo della “freddezza” che di solito caratterizza questi tipi di hotel. Da segnalare la colazione davvero abbondante e varia. Ottima la posizione sia per la centralità, sia per la disponibilità di ampi parcheggi

Genuine Expedia guest review

Prima colazione con prodotti gluten free! Peccato la doccia che perdeva acqua e bagnava il pavimento.

Genuine Expedia guest review

Ho prenotato con largo anticipo, quindi ho goduto di un prezzo veramente vantaggioso. Ci siamo trovati bene, personale molto professionale alle camere: menzione d'onore per la signora Valeria. Molto asciutto, un po' imbronciato e sbrigativo alla reception, si vede che non avevano voglia di sorridere ai clienti e più in generale alla vita. La camera […] affacciava all'interno, cosa per noi poco importante. La colazione era esclusa e sarebbe costata ben 15 Euro, se non fosse che era in atto una promozione a 7,5 Euro a persona. La colazione non vale più di quella cifra, molta varietà ad una discreta qualità. Pecca galattica la spremuta "finta" di arance, con tutte le arance che ci sono in Sicilia ..... complessivamente consiglio questo hotel grazie a Hotels.com che mi ha consentito di prenotare ad un prezzo vantaggioso Read more

Genuine Hotels.com guest review

La pulizia della camera lasciava a desiderare

Genuine Hotels.com guest review

市街地の喧騒からは程よく距離のある場所にあり快適に過ごせた。朝食が豪華でびっくりした。１１時まで利用できるのも寝坊助にはGOOD。ただ、ロケーション的に窓からの眺望などは期待するところではないです。

Genuine Expedia guest review

Sulla base della mia esperienza in altri Hilton, posso affermare che questo hotel non è all'altezza degli altri della stessa catena. Il Personale alla Reception mi ha trattato con sufficienza. In stanza al mio arrivo ho trovato pezzi di carta per terra. Nei corridoi ho visto piante secche. Non c'è parking ed il servizio con valletto costa 20€/notte

Genuine Expedia guest review

Veramente un ottimo Hotel come base per visitare Palermo. Molto accogliente, arredato in modo impeccabile, da consigliare senz'altro agli amici.

Genuine Expedia guest review

Hôtesse d accueil déplorable

Genuine Hotels.com guest review

En general, ha sido bastante buena

Genuine Hotels.com guest review

Albergo in posizione centrale ma tranquilla permette rapidi e comodi spostamenti sia di lavoro che turistici. Buona la professionalita' degli addetti alla reception che dimostrano anche particolare disponibilita'. Qualche carenza al bar ed al ristorante, in quest,ultimo anche per la qualità' del cibo.

Genuine Expedia guest review

Ottima posizione, accoglienza dello staff (gentilissime le ragazze della reception ed il loro responsabile), belle le camere (avrei gradito una finestra da aprire!! ma i lucernari comunque fanno la loro bella figura), buon set di cortesia. Il fiore all'occhiello di questa struttura è senz'altro la colazione e soprattutto l'angolo dedicato alle specialità […] locali, che potenzierei di più...bravi. Unica pecca la lentezza nel servizio per quanto riguarda il bar (caffè, cappuccio ecc), praticamente abbiamo fatto il doppio giro di colazione prima che arrivassero i nostri caffè....ma vista la qualità di tutto abbiamo sorvolato....consigliato! Read more

Genuine Hotels.com guest review

Ho prenotato una camera ad un prezzo promozionale (molto inferiore agli hotel della stessa categoria) e ci hanno dato una camera che sembrava una suite con 2 stanze e bagno molto grande, con vasca e doccia! Ottima posizione perchè vicino al centro monumentale(raggiungibile a piedi) e comodo per raggiungere l'aeroporto in bus, inoltre il quartiere è […] molto elegante. Sicuramente da consigliare! Read more

Genuine Hotels.com guest review

Rolige omgivelser til tross for meget sentral beliggenhet, god service, rent og pent.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Una estancia muy agradable en un ambiente confortable y acogedor.

Genuine Hotels.com guest review

Wir hatten ein günstiges Angebot für dieses Hotel und haben unseren Aufenthalt sehr genossen. Gute Lage (Bus hält vor dem Hotel an der Straße sowohl in die Stadt als auch zum Flughafen). Große, sehr saubere Zimmer, schönes Frühstück. Das Hotel ist insgesamt etwas in die Jahre gekommen, daher vlt. auch die guten Angebote.

Genuine Expedia guest review