All hotels in El Paso, Texas, United States of America
1 room, 2 adults
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12211 Gateway W, El Paso, TX, 79936, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.3 / 5Good

Score breakdown (from 262 reviews)

  • Location
    Great location
  • Cleanliness
    Clean
  • Pool
    Ordinary pool
  • Room
    Room is not nice
  • Service
    Service is poor
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5.0 / 5Outstanding
Very nice, clean !
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Irene Finley General Manager
1 night romance trip Dec 25, 2015
A Traveler
US
2.0 / 5Fair
"Terrible rest."
Dogs barked all night. Children ran down the halls without the desk clerk doing nothing even after asked.
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Irene Finley General Manager.
1 night business trip Dec 27, 2015
A Traveler
US
1.0 / 5Poor
"Not very good"
Noisy guests!! Couldn't sleep! Comforter on the bed was NOT comfortable at all! Elevator was ghetto and scary like it had problems with it! I asked the front desk for a fork...she said you didn't have any. And there was no microwave in the room.
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Irene Finley General Manager.
1 night family trip Dec 26, 2015
Cassie
US
3.0 / 5Good
"stay"
motel was hard to find and the room was nice but very small
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Lee: Thank you for taking the time for sharing your comments regarding your recent stay at Motel6. We hope your next visit will be even better. Sincerely,
1 night family trip Dec 1, 2015
lee
US
3.0 / 5Good
"Great Price"
The motel was decent enough. It's no Hilton. But the front desk agent was very kind and helpful. The area looks a bit sketchy. The room was clean, but we requested and received a non smoking room, however the room still smelled of smoke. The best thing about Motel 6 is that they are pet friendly and pets stay free. They kept the towels stocked so that was good. We were only able to exit on the side doors, not enter. Would have been a lot easier to have them operate correctly to avoid walking through the lobby. But overall the stay was good and great for the price.
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Jennifer: Thank you very much for taking the time to share your comments concernng your stay at Motel 6 El Paso . We strive to deliver an excellent gues experience and we happy to hear we did just that during your recent stay. We look forword to your next stay with us at Motel6. Sincerely,
1 night trip Oct 25, 2015
A Traveler
US
1.0 / 5Poor
"Not happy with my stay"
Very dissatisfied
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear guest: Thank you for taking the time to tell us about your experience at Motel6 . Your feedback is very important to us. At Motel 6, we strive to provide a superior guest experience, and I'am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to adress the problem and prevent future occurrence. We appreciate your shering your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely,
1 night romance trip Oct 24, 2015
Emily
US
5.0 / 5Outstanding
"One way in"
The hotel was excellent in safety & cleanliness. A little breakfast foods would have been nice. Alas, the nearby burger joints sufficed. Only thing is that you have to drive miles on the freeway in order to get back to the hotel. No bueno!!
Genuine Expedia guest review
Response by Motel 6 El Paso - Southeast
Dear V, We appreciate you recognizing our excellent service and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department at 1-855-787-9864 to share your experience. We hope to see you again soon. Safe Travels.
Other trip Sep 23, 2015
v
US
1.0 / 5Poor
"Step up your quality"
The room had a greasy film over everything and the tv barely worked
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Richard: Thank you for taking the time to tell us about your experience at the Motel 6, your feedback is very important to us. At Motel 6 we strive to provide a superior guest experience and I'm sorry yours did not meet expectations. Rest assured appropriate measures are being taken to adress the problem and prevent future occurrence. We appreciate your sharing and concerns and hope you will give us an opportunity to better serve you in the near future, Sincerely, Irene Finley General Manager
1 night romance trip Sep 19, 2015
Richard
US
1.0 / 5Poor
"Uncomfortable Atmosphere."
The staff was incredibly rude. I stayed at this hotel Sep. 5-7 and it was very uncomfortable. I called ahead to make sure my room was still available because I was coming in a little late from Houston and they still cancelled my reservation. I couldn't even get clean towels because they were "all being washed." Like really, staff ruined the stay for me...
Genuine Expedia guest review
Response by Motel 6 El Paso - Southeast
Thank you for taking the time to tell us about your experience, your feedback is very important to us.At Motel 6 we strive to provide a superior guest experience and I'm sorry we did not meet yours.Rest assured appropriate measures are being taken to adress the problem and prevent future occurrence.
Other trip Sep 15, 2015
A Traveler
US
1.0 / 5Poor
"Badnight in wannabe pornoland"
Was horrible all I heard was someone getting it on, being loud and pounding the walls allnight and upto checkout at 11am..and then somehow my bankcard info got ran all over el paso when the only pla e I pulled it out was at this hotel...
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Blaine: Thank you for taking the time to tell us about your experience , we strive to provide a superior guest experience, and I am yours did not meet expectations. rest assured appropriate measures are being taken to adress the problem and prevent future occurrence. We aprpreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the future. Sincerely, Irene Finley General Manager Motel 6
1 night business trip Aug 30, 2015
blaine
US
5.0 / 5Outstanding
I was quite impressed with our entire stay!! Everyone was extremely kind, the room was clean, the entire hotel was clean and the staff went out of their way to ensure we had a great stay!
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear Amy: Thank you very much for taking the time to share your comments concerning your stay at Motel6 . Your feedback will be shared with the team to serve as recognition . We look forward to your next stay with us. Sincerely, Irene Finley General Manager
4 night family trip Aug 17, 2015
Amy
US
3.0 / 5Good
The bed was very comfortable but the hotel, on the whole, was not as clean as we expected. The bathroom faucets had mold all around the fixtures.
Genuine Hotels.com guest review
Response by Motel 6 El Paso - Southeast
Dear guest: Thank you for taking the time to tell us about your experience at Motel 6, we strive to provide a superior guest experience, and I'am sorry yours did not meet expectation. Measures are being taken to adress the problem and prevent future occurrence. We hope you will give us an opportunity to better serve you in the next visit to El Paso,Tx. Sincerely, Irene Finley General Manager
1 night family trip Aug 7, 2015
A Traveler
US
2.0 / 5Fair
"Bad hotel"
Got to the hotel around 5 and got to the room. Had no bedding or nothing. Had to wait 1 hour for them to get it ready... bad hotel
Genuine Expedia guest review
Response by Motel 6 El Paso - Southeast
Dear Guest: Thank you for taking the time to tell us about your experience at Motel 6, we strive to provide a superior guest experience, and I'am sorry yours did not meet expectation. Measures are being taken to adress the problem and prevent future occurrence.
Other trip Aug 3, 2015
A Traveler
US
4.0 / 5Excellent
"Comfy just surprised!"
I was surprised to find that the beds only had fitted sheets and not flat sheets underneath the comforter which happened to be dirty..We were able to get some flat sheets from the front desk..I was just very surprised by this! The front desk clerk was apologetic and seemed a little surprised herself..
Genuine Hotels.com guest review
1 night family trip Jun 27, 2015
Martin
US
4.0 / 5Excellent
We stopped in our way to Las Vegas, it was clean, and no problems checking in or out. It was clean, not super pretty but it's a motel.
Genuine Expedia guest review
Other trip Jun 28, 2015
Elizabeth
US
4.0 / 5Excellent
"Frequent Stayer at Motel 6's"
Reasonable room at a reasonable price. Nothing fancy or modern with worn carpets in the halls and cracked tiles in the elevator, but everything worked, and it was quiet.
Genuine Hotels.com guest review
2 night trip Jun 16, 2015
Joseph
US
4.0 / 5Excellent
"Bad location"
not a good location.
Genuine Hotels.com guest review
1 night romance trip Jun 12, 2015
Edgar
US
2.0 / 5Fair
"Not so clean"
Slept on top of the covers because when i pulled back the sheets i noticed two different stains that looked like dried blood.
Genuine Expedia guest review
Other trip Jun 13, 2015
Jess
US
3.0 / 5Good
"Good for price"
Shower faucet leaked constantly & couldnt be stopped and tub was rusted by the drain... Nothing fancy
Genuine Hotels.com guest review
1 night romance trip Jun 5, 2015
Evelyn
US
2.0 / 5Fair
"my stay"
hall was dirty,and bed was too hard
Genuine Hotels.com guest review
3 night family trip May 29, 2015
Tonya
US
4.0 / 5Excellent
"Quality of service"
They need to improve they're service...
Genuine Hotels.com guest review
3 night family trip May 22, 2015
Eduardo
US
1.0 / 5Poor
"No hot water. Didn't let me shower in another room"
Full of the local nationality. Like staying at a motel 6 was a vacation for Juan and Maria and their kid paco. I was leaving to get something to eat and walked past a dog taking a crap in the lobby on the carpet. Then I noticed other pet stains throughout. The best part was the handicap room I was put in had no hot water. I told the front desk and all they did was say they had no other rooms. So I took a cold shower that night after driving 12 hours from Las Vegas. Then took another cold shower for the 11 hour drive to Houston. The hotel was dirty with nasty sheets. I guess if you're like me and take a spontaneous trip, you at least know what you're gonna get.
Genuine Expedia guest review
Other trip May 24, 2015
mason
US
2.0 / 5Fair
"No heat at night"
front desk clerk was unprofessional
Genuine Hotels.com guest review
1 night business trip May 21, 2015
A Traveler
US
4.0 / 5Excellent
"Good for the Price"
Hotel is nice. Price is good. Only complaint is that there were no towels and it took the employee about 20 minutes to bring some. Overall, it was a good stay.
Genuine Hotels.com guest review
1 night romance trip May 16, 2015
Eddie
US
2.0 / 5Fair
"you get what you pay for"
at the time of my stay I checked in pretty late I was tired when I decided to go to bed I tried to call the lobby for them to give me a wake up call had trouble phone would not work then I decided to turn light on next to phone laid my head back on the pillow looked over top of me at lighting those two condoms looking right at me that had been used my imagination went crazy all I could see was them dripping in my face wrapped in a grab my phone and called lobby the response was pretty fast they gave me a sweet but the air conditioner wasn't even working properly then I just went to sleep next day I upgraded to La QuintaI wasn't all that pleased but I felt more comfortable
Genuine Hotels.com guest review
1 night business trip May 4, 2015
jacunto
US
4.0 / 5Excellent
"Nice place to stay."
Nice, clean room. The lady at the front desk, Elsa, was very friendly, helpful and knowledgeable.
Genuine Hotels.com guest review
1 night trip with friends Apr 25, 2015
marcos
US
4.0 / 5Excellent
"Comfotable"
Easy check in. Clean common areas and friendly staff..
Genuine Expedia guest review
Other trip Apr 27, 2015
A Traveler
US
3.0 / 5Good
"Cleanliness In the sheets department."
The she sheets in both rooms we were placed in were dirty. The first room and 1 bed, and a flat screen tv... the second room had two beds with a box tv, and no remote. but over all the attendant at the front counter tried her hardest.. and at the end of the night she's the reason i didn't pack up and find somewhere else.
Genuine Hotels.com guest review
1 night romance trip Apr 17, 2015
Jonathan
US
5.0 / 5Outstanding
"El Paso"
It was nice but the room needed more towels..
Genuine Hotels.com guest review
1 night business trip Apr 6, 2015
glenda
US
4.0 / 5Excellent
"value at a price"
They had construction on there entrance by gateway. No there fault but entrance available dirt round not conducive for car. Really bumpy and in bad condition.
Genuine Hotels.com guest review
1 night romance trip Mar 22, 2015
gilbert
US
4.0 / 5Excellent
"Comfortable friendly overnight stay."
Liked it and will use them again. Need some minor maintenance done like sink plugging and bathroom lock replaced. But they are super friendly and the beds are clean and comfortable.
Genuine Expedia guest review
Other trip Mar 25, 2015
~ yvette
US
3.0 / 5Good
"Basic"
No amenities whatsoever, if you need a room to simply rest overnight this will be perfect.
Genuine Hotels.com guest review
1 night romance trip Feb 5, 2015
Victor
US
1.0 / 5Poor
"Do not stay here"
The hotel is off the highway near some kind of power plant type thing. You must drive your car over a lot of rocks to enter onto the property. I have a mild respiratory condition. They gave me a smoke filled room when I specifically asked for NON smoking, due to my condition. The smoke was so thick I could barely breathe, it was all in my throat. To top it off, they said they had no other rooms to switch to, and...their elevator was broken. Do not stay here.
Genuine Hotels.com guest review
1 night business trip Mar 13, 2015
Toya
US
4.0 / 5Excellent
"week end get away"
Hard to get to. Really quiet an pet friendly, will be staying there again.
Genuine Hotels.com guest review
2 night family trip Mar 6, 2015
A Traveler
US
5.0 / 5Outstanding
"I stay at Motel 6 because Of my short stays."
The hot water could have been hotter for a good hot shower. Free WiFi was turned off at night.
Genuine Hotels.com guest review
1 night trip Feb 25, 2015
Karen
US
1.0 / 5Poor
"spend your money somewhere else"
broken elevator, rude front desk, fuzzy tv
Genuine Hotels.com guest review
1 night business trip Feb 23, 2015
A Traveler
US
2.0 / 5Fair
"Never again"
Staff was terrible. They were never where there where supposed to be. Always smoking with a sign posted stating "front desk" back in moment Towels were lacking even upon checking in, staff stated they were short; however even in a "clean room". Overall I would never recommend this hotel again regardless of price. Staff needs to go
Genuine Hotels.com guest review
3 night family trip Feb 13, 2015
Eduardo
US
3.0 / 5Good
"Dripping faucet"
The bathtub faucet dripped all night. I couldn't take a bath because there was no plug. Otherwise the room was o.k. The staff was friendly.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
A Traveler
US
2.0 / 5Fair
"Interesting"
First let me say the staff was pleasant and extremely friendly. They were the best part of this motel. It was difficult to get to the hotel, and that was partially due to the construction going on. The elevator smelled terrible and so did the hallway. I was placed in a handicap room, though I'm not handicap. The room was spacious but the laundry did not look clean. The towels had wholes in them, and the sheets and pillowcases did not seem very clean. I'm glad it was only for one night and sort of a last minute thing.you know you get what you pay for. Unfortunately this time it did not work out that well for me.
Genuine Expedia guest review
Other trip Feb 12, 2015
Newbie Texas
US
4.0 / 5Excellent
"Motel 6 - east El Paso"
The tv sat a bit high but other than that the room itself was comfortable. Check in was quick. Location wasn't that great. Too much road construction, you have to double back if coming from I-10W, no stores nearby although a quick 5 minute ride will get you to one. Great deal if you're just looking for a place to sleep.
Genuine Hotels.com guest review
4 night family trip Jan 13, 2015
Mark
US
1.0 / 5Poor
"Very BAD stay"
I would never stay at this hotel again. The maintenance of this hotel 6 were very bad elevator was out of order. Heat unit in other room were very laud all night. Got very little sleep. Room could be much cleaner floor needed to be vacuum bath had used dental floss on sink area. TV not work well maybe had 3-4 channels and the wifi was on and off.
Genuine Hotels.com guest review
1 night trip Dec 27, 2014
Leslie
US
4.0 / 5Excellent
"Comfortable hotel; pet frendly"
This hotel has nice sectopns for pets; it is aside of freway I-10 and close to some main streets. It has good instalations.
Genuine Expedia guest review
Other trip Dec 28, 2014
Beto
US
4.0 / 5Excellent
"Good room"
Quick check-in // Nice, clean room //
Genuine Hotels.com guest review
1 night business trip Dec 13, 2014
A Traveler
US
2.0 / 5Fair
"Not so good"
Wireless service never worked, the TV had no Remote Control and the image was very noisy, didn't leva the hotel because it was already to late to get another one. It seemed that they left the worst rooms for hotels.com guests, my sister in law stayed last year at the same hotel a recommended it to us.
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2014
Donovan
US
5.0 / 5Outstanding
"Quiet Convenience!"
My stay was quiet, comfortable & convenient! I enjoyed the free coffee and exercise room quite a bit.
Genuine Hotels.com guest review
1 night business trip Nov 17, 2014
Luekbra
US
3.0 / 5Good
"New Job"
Room was ok for the price, small, no microwave or frig. bathroom was small, tub did not drain fast enough. Overall ok
Genuine Hotels.com guest review
1 night business trip Nov 18, 2014
Thomas
US
5.0 / 5Outstanding
"Professional & Courteous Staff!"
Very accommodating, clean, friendly, courteous!
Genuine Hotels.com guest review
1 night business trip Nov 15, 2014
A Traveler
US
1.0 / 5Poor
"Rooms were terrible as well as staff service"
Bad experience staff nor very helpful bad.service bed s not very comfortable not a very good place to stay over priced rooms
Genuine Expedia guest review
Other trip Nov 20, 2014
sergio
US
4.0 / 5Excellent
"Affordable Stay"
Just had an overnight stop here, but the hotel was comfortable and clean. We had one of the suites with a kitchenette (microwave, sink, fridge+freezer) which was nice for storing our food. It was spacious and we couldn't hear any of the other guests opening and closing doors or talking. The location was just off the highway, so it was a bit confusing and roundabout to get to, but the traffic noise wasn't bad. There wasn't much area for our dogs to do their business, just a strip of dirt behind the parked cars; if your dog needs grass to go, they won't find it.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
A Traveler
US
1.0 / 5Poor
"short stay"
The acess road from the side is a dirt road with pot holes that a person could fall into.The place seems clean but the sheets were stained and the carpet didn't look vacuumed. The air quality wasn't good, items that were left on top of the night stand acumullated a thin layer of lint or fibers. The bead spread was old fashioned, the pillows were old and flat and the bed wasn't comfortable.
Genuine Hotels.com guest review
1 night trip with friends Nov 15, 2014
Claudia
US
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