Staff was terrible. They were never where there where supposed to be. Always smoking with a sign posted stating "front desk" back in moment Towels were lacking even upon checking in, staff stated they were short; however even in a "clean room". Overall I would never recommend this hotel again regardless of price. Staff needs to goGenuine Hotels.com guest review
The bathtub faucet dripped all night. I couldn't take a bath because there was no plug. Otherwise the room was o.k. The staff was friendly.Genuine Hotels.com guest review
"Motel 6 - east El Paso"
The tv sat a bit high but other than that the room itself was comfortable. Check in was quick. Location wasn't that great. Too much road construction, you have to double back if coming from I-10W, no stores nearby although a quick 5 minute ride will get you to one. Great deal if you're just looking for a place to sleep.Genuine Hotels.com guest review
Quick check-in // Nice, clean room //Genuine Hotels.com guest review
"Not so good"
Wireless service never worked, the TV had no Remote Control and the image was very noisy, didn't leva the hotel because it was already to late to get another one. It seemed that they left the worst rooms for hotels.com guests, my sister in law stayed last year at the same hotel a recommended it to us.Genuine Hotels.com guest review
My stay was quiet, comfortable & convenient! I enjoyed the free coffee and exercise room quite a bit.Genuine Hotels.com guest review
Room was ok for the price, small, no microwave or frig. bathroom was small, tub did not drain fast enough. Overall okGenuine Hotels.com guest review
"Professional & Courteous Staff!"
Very accommodating, clean, friendly, courteous!Genuine Hotels.com guest review
"Rooms were terrible as well as staff service"
Bad experience staff nor very helpful bad.service bed s not very comfortable not a very good place to stay over priced roomsGenuine Expedia guest review
Just had an overnight stop here, but the hotel was comfortable and clean. We had one of the suites with a kitchenette (microwave, sink, fridge+freezer) which was nice for storing our food. It was spacious and we couldn't hear any of the other guests opening and closing doors or talking. The location was just off the highway, so it was a bit confusing […] and roundabout to get to, but the traffic noise wasn't bad. There wasn't much area for our dogs to do their business, just a strip of dirt behind the parked cars; if your dog needs grass to go, they won't find it. Read moreGenuine Hotels.com guest review
The acess road from the side is a dirt road with pot holes that a person could fall into.The place seems clean but the sheets were stained and the carpet didn't look vacuumed. The air quality wasn't good, items that were left on top of the night stand acumullated a thin layer of lint or fibers. The bead spread was old fashioned, the pillows were old […] and flat and the bed wasn't comfortable. Read moreGenuine Hotels.com guest review
"Need carpet and new bath towels"
Everything was nice except for the towels and the carpet that needs to be replaced.Genuine Hotels.com guest review
"Easy to get to."
Nice, clean, friendly courteous staff. Not many guest. plenty of parking.Genuine Hotels.com guest review
"Excellent mini-suites for little more than a room"
A little hard to find at first, although right next to I-10. Neighborhood slightly industrial, but quiet. Nice little mini-suites make stay to me much more comfortable, even though I rarely used couch or other "living room" furniture. I did make use of the extra large "mini-fridge" and kitchen sink to keep my own food and drinks cold and cups and bowls […] clean. Maintenance understaffed as each room had one problem that was not fixed, even after informing staff. They did change my room however, only to encounter another "small" problem.(running toilet, in one room, Crazy loud fan in a different suite's bathroom. Still well worth it to me. Best Value in El Paso for me. Read moreGenuine Hotels.com guest review
Great service & comfortable room. Great PriceGenuine Hotels.com guest review
Arrived late in evening and due to construction had a hard time finding the motel. Room only had one recessed ceiling light and was very dim. Bathroom toilet was constantly running. Dark hair on the floor behind the door in the bathroom. Beds were very comfortable and slept well. Will look somewhere else when I travel there again.Genuine Hotels.com guest review
It's a decent, clean motel. Its needs a t.v. update to a flat screen. But for the price I thought it was great.Genuine Hotels.com guest review
"Overall good experience!"
I stayed here for 4 nights. The first night checking in I had to move rooms twice, first room was clean, but the bed was not made. It was also a handicapped room, and I didn't want to take that room in case it was needed for someone. The 2nd room was clean and everything was good, other then the smoke alarm beeped every minute or so, so I was upgraded […] into the bigger room. The staff was very apologetic and did everything they could to make sure my stay was good. I spent minimal time in the room, but overall it was pretty good. some of the TV stations didn't come in the best, but I wasn't really bothered by that. The beds were not the most comfortable, but they were clean and it's not like I was at a super expensive hotel. I had a good experience here and would stay here again. Read moreGenuine Hotels.com guest review
me and my husband stay two night everthing was ok the room a bit small but confortable.Genuine Hotels.com guest review
"Not a good stay at all"
No breakfast included. Our beds were dirty when arrived even though they were made and when moved to a second room the shower head was broken and the room didn't have any amenities. Terrible stay overallGenuine Expedia guest review
All in all a good experience, no complaints. Every need I had was met and I was taken care of. People if you complain, just stay in a hotel in another country for the same price and then comment negatively because we have it good here in the states.Genuine Hotels.com guest review
everything terrible, DO NOT recommend this hotel to othersGenuine Expedia guest review
"Not what I expected from a Wyndham facility"
Smallest room I have ever stayed in, even at more affordable rates. Even without the current highway construction it is hard to find and get to. Towels were frayed and gray. Breakfast just barely qualified as continental compared to what the competition is offering. Definitely not one of Wyndham's shining stars.Genuine Hotels.com guest review
The location of this hotel is far away from any restaurants, stores, etc. There is also a lot of construction around at this time, so it took a while to find it. It is a fairly new hotel but its instalations are not in good conditions.Genuine Expedia guest review
Air conditioning will turn off and on automatically without the option of leaving it on continuesly. That passed me off. Internet stoped working. Elevator needs work. Shower did not function properly. The bathtub did not pour water, only the shower head worked. Extractor in restroom did not work. There were old French fries in the table below the magazines […] that the hotel provides in the rooms. Read moreGenuine Hotels.com guest review
Stayed for a weekend and it was great. Awesome customer service, clean, cold rooms and comfortable bed!!Genuine Hotels.com guest review
The service from the staff was very good. They took care of a couple of problems right away. Service from housekeeping was also very good. Check in and check out was quick. Except for the lobby, hotel could have been cleaner. The hallway outside our room needed to be cleaned. Took 3 days to do that. The TV reception was terrible. The trash cans outside […] the front entrance and in the second floor vending area were overflowing onto the ground for a day and a half. Read moreGenuine Hotels.com guest review
"Nice hotel (close to grand kid's home"
Hotel was clean and quiet breakfast ok coffee was goodGenuine Expedia guest review
Pros: free breakfast, free internet, elevator to help move to upper floors, cable TV, clean, quiet. Cons: Hotel was not able to switch me to non-smoking room and the room smelled horrible. I would return to this hotel as it is a great value but only if I could reserve a non-smoking room.Genuine Hotels.com guest review
"if you jut need a bed"
this hotel is for sleepingGenuine Hotels.com guest review
"It is what it is"
Stay was ok. Quick trip for family business. You get what you pay for. Room was not bad (for the price) and staff was ok (for the price).Genuine Hotels.com guest review
"WORST EXPERIENCE OF MY LIFE!"
We checked in at 9:30pm to the suite. The first thing I tried turning on was the AC, no luck. I called front desk they had us bring all of our stuff down for another room. She chicks the computer, guess what, no more suites available. I settled for an "upgraded" room that included 2 beds, fridge,and microwave. We stayed from Friday night through Monday, […] guess what, room service NEVER CLEANED our room once! Every single morning I had to ask for clean towels for my fiancée and 2 kids. I even told them personally our room hadn't had any attention, no change was made. We had so many dirty towels in our bathroom that on Sunday night when we returned to our room at 2:00am I had to throw them down the hallway. I called front desk at that time and asked if housekeeping was off all weekend. Of course he said no and asked why. Oh I told him alright and all he could offer was clean towels and sheets for me to pick up. WE ARE NEVER STAYING THERE AGAIN! AND I'VE ALREADY SPREAD THE WORD TO MY FRIENDS WHO HAVE STAYED THERE TOO. I know Microtel isn't going to care or call me, but they have already lost 17 customers because of this horrible service! Read moreGenuine Hotels.com guest review
"Sink was very slow/ac turn off after 12am"
The sink was clogged for all 3 nights and drained very slowly. Reported it to desk. There were no maintenance personnel on duty (Sat night and Sun) and they would have housekeeping look at it. I was in room when housekeeping came and they did not have the skills required to correct the issue. Bathroom floor mate had holes (2 large and several small), […] 2 of the 3 towels were frayed and coming apart on 2nd night of 3 nights. Hotel rate was good for the area. Restaurants were within 4 miles of the hotel. The staff did not offer to move us to another room with working sink. The comment was it would be fixed on Monday, after we checked out. Read moreGenuine Hotels.com guest review
Rooms and bathroom were really dirty. First and last time I stay at that hotelGenuine Hotels.com guest review
"Last minute stay"
The construction killed the vibe of the place and the really loud neighbors who kept slamming their doors at night.Genuine Hotels.com guest review
We came in around 11:00 pm to the hotel on friday thr 25th oF april. The front desk clerk was very helpful in helping us get settled and even drawing us directions to nearby food places. I really appreciated her. The cleanliness was good and the breakfast was good as well. They could add a waffle maker to tge breakfast. I love those things but other […] than that it was a great stay. Thanks for a comfortable night! Read moreGenuine Hotels.com guest review
"Limited shuttle service"
Place was clean, staff pleasant. However, we were disappointed to learn that the shuttle service did not start until 8 AM and there was no evening shuttle service. That was problematic for us with an early morning flight and a car we wanted to return that evening. Instead, we kept the car for an extra day and drove ourselves to the airport. Instead […] of facing the traffic once again (it's a challenge figuring out the access roads in this new section of highway) we ordered out from the one place that was recommended (by the staff). Delivery was prompt and courteous. The food was good. Eating in our room was just OK. Next time, we'll stay closer to the airport. Read moreGenuine Expedia guest review
"THE WORST.... LITERALLY"
Literally the WORST hotel I have ever stayed in my whole life. When we checked in it was just to unpack our bags and head out. Getting back that evening, I went to set the alarm for the morning and it was like there was a button stuck on it. I then went to call the front desk for a new one and there was NO PHONE. I called fro my cell, told them about […] the alarm and the phone and NO ONE resolved the problem When we were checking out the next morning I was looking around the floor for anything we may have left and the floors were disgusting. We didn't eat or drink anything in the room and there was food and stuff ALL OVER THAT FLOOR. Will never stay there again, would Never RECOMEND IT TO ANYONE!!! Staff couldn't care less. I tried to complain when I checked out, asked for a manager, she just said no. Read moreGenuine Hotels.com guest review
"Close to family"
We checked in at 11:00 p.m. The air conditioning did not work. It took 45 minutes for someone to come to the room and check it out. The hotel employee conformed that the AC dod not work and moved us to the only other available room. Unfortunately, the key did not work for the new room. The hoite employee came to the new room with a key and he could […] not get the room open. He did not have the master key because the manager had taken the master home. We had to return to the hot room and attempt to sleep. The next day we did receive a new room and the air did work for our remaining two nights. Read moreGenuine Hotels.com guest review
Dogs barkingin the middle of the night no toilet paper how to ask for it baby food all over picture frame in the living roomGenuine Expedia guest review
"Paid to much for a dirty room"
very unsatisfied rumor security carpet was dirty smells badGenuine Expedia guest review
"Fast check in super friendly staff"
Fast check in super friendly staff. Very confusing for travelers to access due to construction.Genuine Expedia guest review
I booked the wrong location. I will not come back to this location. This location did not have the amenities (microwave/fridge) as the location by El Paso International airport location for the same price. The coffee was not hot (2 different times we came down to eat breakfast) The continental breakfast was not as nice as the other location (El Paso […] International Airport) Read moreGenuine Hotels.com guest review
"Travel to Central Texas"
ComfortableGenuine Hotels.com guest review
"Nice clean motel."
My stay was short, but very nice. Stayed in standard rooms that were clean and quiet. The 2 most important things your looking for. The staff was very nice and extremely helpful. Haracio the desk clerk on duty where we stayed helped me with directions on how to get there.Genuine Expedia guest review
I was originally going to stay for two nights but my trip was cut short because of a family emergency so i had to request for a refund for my second night. The two staff members that i spoke with were very helpful and understanding and were able to get it all arranged for my refund. The room was nice and very clean. Wouldn't mind a better tv but it […] was ok. The only thing that i think is an issue is the the hotel is not very accessible from the freeway and a little confusing to get to but im sure it will be better once the construction is completed on the highways bridges. Read moreGenuine Expedia guest review
The staff was very nice and helpful, the room was very comfortable and had much counter space and areas for us to settle our things. There were 4 of us staying in a double room and it never felt crowded. The location of the hotel was nearby many restaurants and stores and the hotel did offer a place to do laundry. There were no disturbances from nearby […] guests, the wifi was great, and the breakfast they offered was good as well. Read moreGenuine Expedia guest review
"good i liked it the room walls are a little thin"
room walls are too thin i could hear every thing from the room next door... but over all i liked the motel thanks i would like to see a larger selection for bbreakfastGenuine Expedia guest review
"Maybe bad timing"
With all the construction going on with the freeway and around the location, the hotel was hard to get to.Genuine Hotels.com guest review
Poor service and room was not very clean.Genuine Hotels.com guest review
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