"Not what I expected from a Wyndham facility"
Smallest room I have ever stayed in, even at more affordable rates. Even without the current highway construction it is hard to find and get to. Towels were frayed and gray. Breakfast just barely qualified as continental compared to what the competition is offering. Definitely not one of Wyndham's shining stars.Genuine Hotels.com guest review
Air conditioning will turn off and on automatically without the option of leaving it on continuesly. That passed me off. Internet stoped working. Elevator needs work. Shower did not function properly. The bathtub did not pour water, only the shower head worked. Extractor in restroom did not work. There were old French fries in the table below the magazines […] that the hotel provides in the rooms. Read moreGenuine Hotels.com guest review
Stayed for a weekend and it was great. Awesome customer service, clean, cold rooms and comfortable bed!!Genuine Hotels.com guest review
The service from the staff was very good. They took care of a couple of problems right away. Service from housekeeping was also very good. Check in and check out was quick. Except for the lobby, hotel could have been cleaner. The hallway outside our room needed to be cleaned. Took 3 days to do that. The TV reception was terrible. The trash cans outside […] the front entrance and in the second floor vending area were overflowing onto the ground for a day and a half. Read moreGenuine Hotels.com guest review
"Nice hotel (close to grand kid's home"
Hotel was clean and quiet breakfast ok coffee was goodGenuine Expedia guest review
Pros: free breakfast, free internet, elevator to help move to upper floors, cable TV, clean, quiet. Cons: Hotel was not able to switch me to non-smoking room and the room smelled horrible. I would return to this hotel as it is a great value but only if I could reserve a non-smoking room.Genuine Hotels.com guest review
"if you jut need a bed"
this hotel is for sleepingGenuine Hotels.com guest review
"It is what it is"
Stay was ok. Quick trip for family business. You get what you pay for. Room was not bad (for the price) and staff was ok (for the price).Genuine Hotels.com guest review
"WORST EXPERIENCE OF MY LIFE!"
We checked in at 9:30pm to the suite. The first thing I tried turning on was the AC, no luck. I called front desk they had us bring all of our stuff down for another room. She chicks the computer, guess what, no more suites available. I settled for an "upgraded" room that included 2 beds, fridge,and microwave. We stayed from Friday night through Monday, […] guess what, room service NEVER CLEANED our room once! Every single morning I had to ask for clean towels for my fiancée and 2 kids. I even told them personally our room hadn't had any attention, no change was made. We had so many dirty towels in our bathroom that on Sunday night when we returned to our room at 2:00am I had to throw them down the hallway. I called front desk at that time and asked if housekeeping was off all weekend. Of course he said no and asked why. Oh I told him alright and all he could offer was clean towels and sheets for me to pick up. WE ARE NEVER STAYING THERE AGAIN! AND I'VE ALREADY SPREAD THE WORD TO MY FRIENDS WHO HAVE STAYED THERE TOO. I know Microtel isn't going to care or call me, but they have already lost 17 customers because of this horrible service! Read moreGenuine Hotels.com guest review
"Sink was very slow/ac turn off after 12am"
The sink was clogged for all 3 nights and drained very slowly. Reported it to desk. There were no maintenance personnel on duty (Sat night and Sun) and they would have housekeeping look at it. I was in room when housekeeping came and they did not have the skills required to correct the issue. Bathroom floor mate had holes (2 large and several small), […] 2 of the 3 towels were frayed and coming apart on 2nd night of 3 nights. Hotel rate was good for the area. Restaurants were within 4 miles of the hotel. The staff did not offer to move us to another room with working sink. The comment was it would be fixed on Monday, after we checked out. Read moreGenuine Hotels.com guest review
Rooms and bathroom were really dirty. First and last time I stay at that hotelGenuine Hotels.com guest review
"Last minute stay"
The construction killed the vibe of the place and the really loud neighbors who kept slamming their doors at night.Genuine Hotels.com guest review
We came in around 11:00 pm to the hotel on friday thr 25th oF april. The front desk clerk was very helpful in helping us get settled and even drawing us directions to nearby food places. I really appreciated her. The cleanliness was good and the breakfast was good as well. They could add a waffle maker to tge breakfast. I love those things but other […] than that it was a great stay. Thanks for a comfortable night! Read moreGenuine Hotels.com guest review
"Limited shuttle service"
Place was clean, staff pleasant. However, we were disappointed to learn that the shuttle service did not start until 8 AM and there was no evening shuttle service. That was problematic for us with an early morning flight and a car we wanted to return that evening. Instead, we kept the car for an extra day and drove ourselves to the airport. Instead […] of facing the traffic once again (it's a challenge figuring out the access roads in this new section of highway) we ordered out from the one place that was recommended (by the staff). Delivery was prompt and courteous. The food was good. Eating in our room was just OK. Next time, we'll stay closer to the airport. Read moreGenuine Expedia guest review
"THE WORST.... LITERALLY"
Literally the WORST hotel I have ever stayed in my whole life. When we checked in it was just to unpack our bags and head out. Getting back that evening, I went to set the alarm for the morning and it was like there was a button stuck on it. I then went to call the front desk for a new one and there was NO PHONE. I called fro my cell, told them about […] the alarm and the phone and NO ONE resolved the problem When we were checking out the next morning I was looking around the floor for anything we may have left and the floors were disgusting. We didn't eat or drink anything in the room and there was food and stuff ALL OVER THAT FLOOR. Will never stay there again, would Never RECOMEND IT TO ANYONE!!! Staff couldn't care less. I tried to complain when I checked out, asked for a manager, she just said no. Read moreGenuine Hotels.com guest review
"Close to family"
We checked in at 11:00 p.m. The air conditioning did not work. It took 45 minutes for someone to come to the room and check it out. The hotel employee conformed that the AC dod not work and moved us to the only other available room. Unfortunately, the key did not work for the new room. The hoite employee came to the new room with a key and he could […] not get the room open. He did not have the master key because the manager had taken the master home. We had to return to the hot room and attempt to sleep. The next day we did receive a new room and the air did work for our remaining two nights. Read moreGenuine Hotels.com guest review
Dogs barkingin the middle of the night no toilet paper how to ask for it baby food all over picture frame in the living roomGenuine Expedia guest review
"Paid to much for a dirty room"
very unsatisfied rumor security carpet was dirty smells badGenuine Expedia guest review
"Fast check in super friendly staff"
Fast check in super friendly staff. Very confusing for travelers to access due to construction.Genuine Expedia guest review
I booked the wrong location. I will not come back to this location. This location did not have the amenities (microwave/fridge) as the location by El Paso International airport location for the same price. The coffee was not hot (2 different times we came down to eat breakfast) The continental breakfast was not as nice as the other location (El Paso […] International Airport) Read moreGenuine Hotels.com guest review
"Travel to Central Texas"
ComfortableGenuine Hotels.com guest review
"Nice clean motel."
My stay was short, but very nice. Stayed in standard rooms that were clean and quiet. The 2 most important things your looking for. The staff was very nice and extremely helpful. Haracio the desk clerk on duty where we stayed helped me with directions on how to get there.Genuine Expedia guest review
I was originally going to stay for two nights but my trip was cut short because of a family emergency so i had to request for a refund for my second night. The two staff members that i spoke with were very helpful and understanding and were able to get it all arranged for my refund. The room was nice and very clean. Wouldn't mind a better tv but it […] was ok. The only thing that i think is an issue is the the hotel is not very accessible from the freeway and a little confusing to get to but im sure it will be better once the construction is completed on the highways bridges. Read moreGenuine Expedia guest review
The staff was very nice and helpful, the room was very comfortable and had much counter space and areas for us to settle our things. There were 4 of us staying in a double room and it never felt crowded. The location of the hotel was nearby many restaurants and stores and the hotel did offer a place to do laundry. There were no disturbances from nearby […] guests, the wifi was great, and the breakfast they offered was good as well. Read moreGenuine Expedia guest review
"good i liked it the room walls are a little thin"
room walls are too thin i could hear every thing from the room next door... but over all i liked the motel thanks i would like to see a larger selection for bbreakfastGenuine Expedia guest review
"Maybe bad timing"
With all the construction going on with the freeway and around the location, the hotel was hard to get to.Genuine Hotels.com guest review
Poor service and room was not very clean.Genuine Hotels.com guest review
"GREAT FOR A WEEKEND STAY"
VERY ENJOYABLE MEET WITH MY NEEDS. THANK YOUGenuine Hotels.com guest review
The staff was very nice and accommodating including allowing me to use the computer and printer in the lobby to print my boarding passes. The room was clean and offered free wifi. Nice hotel and would definitely use again.Genuine Hotels.com guest review
"It is what it is"
Pros : - price - location - good for 1-2 night stay Cons: - poor Internet - poor cable tv reception - thin walls, can be noisy at times I've stayed hear a few times, overall a good Hotel. Keep in mind they charge your credit card in advance. Clean rooms, no-thrills breakfast, coffee acceptable. If you do have high expectations then you'll be pleasantly […] surprised. Read moreGenuine Hotels.com guest review
"Convenient and affordable"
Our stay was fine. It was near our business site. The price was excellent when other facilities had tripled their rates, yours were honest. Thank you. You are in the process of upgrading your facility but that did not keep you from offering a very clean and decent facility.Genuine Hotels.com guest review
"worst el paso hotel."
i requested a non smoking room and they gave me a smoking room because that was all they had. terrible room. extremely little, cold, bathroom was awful. this is the last time i stay here. do not waste your money. front desk person really nice though.Genuine Expedia guest review
They placed me in a handicap room! Very frustrating!Genuine Expedia guest review
"Not too happy"
With my husbands work we travel at least every other month. We try to budget,and this budget was very disappointing . In most hotels there is usually a coffee maker ( with coffee and tea) also a microwave and mini fridge. So if your used to those things, I d k ...........Genuine Expedia guest review
"not very kept up"
Sheets and towels had holes in them from wear. Hair in for ERS of shower and bathroom floor. Small room, limited TV channels. The A/C had an odor to it.Genuine Hotels.com guest review
"Clean and Simple"
Stayed here while visiting friends. I was in small room single queen. very simple. It didn't have micro or small fridge which i found to be odd. Its great if your are just looking for a place to sleep. but if you want a nice room to hang out in or even a decent continental breakfast. I would not recommend it.Genuine Hotels.com guest review
"Thin walls and spotty internet service"
Second time I have stayed here and both times I was subjected to the sounds of love making above or next door. They must have no insulation in the walls. Wireless service was very sporadic.Genuine Hotels.com guest review
our first room had a sink faucet with very little flow and the shower did not work (water flowed out of the tub spigot where it abuts the wall vice coming out of the shower head). They reassigned us to another room and the shower/tub would not completely turn off (dripped all night). We closed the bathroom door vice attempting to get reassigned aga […] in. Read moreGenuine Hotels.com guest review
"Disappointed with Microtel Wyndham"
When we arrived at this hotel the front counter staff was somewhat friendly. The lobby was clean and well organized. As we got in the elevator to go up to our room, the door kept opening and made strange noices; plus it was dirty. Eventually the door closed and the elevator went up, but it was a scary experience as it made so many noices we thought […] it was going to get stuck. The room is the smallest room I have ever been in at any hotel. The towels looked old and dirty. The room above me shreeked at every movement the guests made, especially their bed, kept me up most of the night. The TV had extremely poor reception, maybe three channels were clear. My guess is that during the night something happened to the ceiling by the coffee and juice area for there was some of the ceiling stucco, or whatever is used on the ceiling, all over the coffee and juice machines and on the floor. I figured it would be cleaned immediately but it was not. This mess was there the next morning...totally unacceptable. I expected more from a Wyndham brand! Read moreGenuine Expedia guest review
Our stay was just for overnight during a road trip, so we weren't looking for a luxury hotel. If you want a relatively inexpensive place to sleep this would work, but I would still consider other options. Don't know when this hotel was last refurbished, but it could use an update. Minus 1 star for very uncomfortable beds. Minus 1 star for cramped quarters. […] Minus 1 star for the 'breakfast'. Minus 1/2 star for horrible cigarette smoke smell on the 3rd floor hallway. Thankfully our room did not suffer from it or we would have left. Plus 1/2 star back for the staff's quick response to the dreadful room they had us in at first. Plus 1 star back for being right on interstate 10 with easy off and on. Read moreGenuine Expedia guest review
Bathroom sink would drain slow. Remote to old television not working.Genuine Hotels.com guest review
Staff wasnt at the hotel when i came to check in. So i went away. And came a few hour later and then staff was back already.Genuine Expedia guest review
"easy access to the freeway and near by resturants."
Spent five nights in the area visiting relatives and friends. Location to resturants was a nice way to meet and greet.Genuine Expedia guest review
Good price // nice and clean // good air conditoning and heating //Genuine Hotels.com guest review
"Best hotel bed ever"
I stayed 5 days in microtel east in El Paso and the bed was the best ever. The staff was very helpful and polite. More importantly, I feel like the cost was a steal. I will stay there again when ibn El Paso.Genuine Hotels.com guest review
"Close to freeway"
Nice and clean rooms. Staff was friendly and location was perfect as it was off of the freeway. Restaurants were about a mile or so drive away. Breakfast was basic continental breakfast, nothing fancy. Coffee was a bit weak, but kids liked the juice and bagels. It met our needs driving across country.Genuine Hotels.com guest review
The staff was friendly and the room was clean.Genuine Hotels.com guest review
"Very hard to find"
Location is terrible. Very hard to find do to constructions around that area.Genuine Hotels.com guest review
Was a great value and a great stay! Can recommend it it you are looking cheap but in very good conditions.Genuine Expedia guest review
sent a reply on the email. No towels in bathroom, no pillow cases, no ice bucket, carpet was dirty, no coffee at breakfast, very few food items set out, heard at least two customers complain about their experience as well. Improvement in management needed. Housekeeping employees really dropped the ball this time around.Genuine Hotels.com guest review
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