"Close the the main train station"
It was a clean room at a decent price. We only stayed here because it was in our budget and close to where we wanted to go. The public parking was close by and only 6 euro a day.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your review . We are delighted that you had a nice time in Dusseldorf. We would be glad to welcome you again soon. Faithfully Yours Madison Team
"Not clean hotel"
Very unclean hotel and unfrendley staff.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you very much for your review. We want to apologize very much for the behavior and unfriendliness of our employees. We have spoken directly with them and will make further training. Also we have spoken directly with the cleaning company and displayed the lack of cleanliness. Of course, the housekeeper will check the rooms more thoroughly in future to avoid this problem. For the inconvenience we want to apologize very much. Sincerely Yours Madison Team
"close to train station"
comfy beds - tons of space - clean!!Genuine Hotels.com guest review
"One night in Dusseldorf"
We only stayed here one night and chose it for its convenience to the train station. It was a nice experience, with a good breakfast.Genuine Hotels.com guest review
"Lost hotel reservations made through Expedia!"
Unfortunately when we arrived at the hotel our reservations had been lost even though the rooms had been paid for 3 months in advance! I did have the confirmation numbers but this was during the busiest week in Dusseldorf because of the MEDICA trade show and all the nicer hotels were booked up. My colleague had to stay one night at their "sister" hotel […] (which did not compare with the Madison in any way); he then had to check out the following morning to check into the Madison. The hotel was also undergoing renovations during our entire week there and the room phones never worked until the day we checked out. On a positive note, the hotel is very conveniently located and clean. The hotel staff through out our stay was exceptional... very courteous and as accommodating as possible and because of them I would be willing to give the Madison another try... Read moreGenuine Expedia guest review
Stay was good and breakfast was absolutely delicious!Genuine Hotels.com guest review
"biggest hotel disappointment ever w expedia rating"
I thought that I paid and booked a 4 Star hotel. At arrival they wanted to put me to another hotel w/o letting me know in advance. The other one belongs to the same chain but the room was totally worn off w a tiny old tv, first floor etc. maybe 2 Stars max so I required another booking or a room at the Madison novum. Obviously I was very upset because […] all this was very time consuming and frustrating. So they managed to get a room at the Madison. Again, worn off and first floor... Not even close to a 4 star room. The rest was well aligned to a 2 Star hotel including the web connection and the breakfast. The good was the proximity to the train station and the bed was quite ok. In my opinion expedia should re-rate this hotel or consider not to offer it at all. First time, I am very disappointed with the information on expedia! Read moreGenuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your honest words, regarding your stay in our Hotel Madison Novum. Of course the discribed problems were passed on to the responsible departement. For the inconvenience, we would like to apologize very much. With kind regards, Your Madison Team
"Great Location / Good Breakfast"
This hotel is very close to the main train station and downtown. So the main attractions in the city are within easy walking distance. The hotel staff was very helpful and speak good English. The room was nice although the rooms on the main street side are noisy with traffic all night long. As is with most hotels and rooms in Europe....there was no […] air conditioning. I would stay in this hotel again. Read moreGenuine Expedia guest review
When we got to the hotel we were told there was a mix up with our booking by the hotel and they did not have the room we had booked - an exclusive double room. The guy at the reception tried to give us another small room and tried hard to pass it to us as a suite, it was not and we refused to have it. After we waited for an hour in reception he finally […] got us a five bed room which was ok, but was very stuffy and warm, not helped by the hot weather. When we asked for a fan, he said they had none except for the one in the reception which he was using, and would let us have it after he finished his shift, which he did. There are no tea or coffee making facilities in the room, very basic. Would not go back nor would I recommend it to anyone. Hope expedia can do something about the harassment we had to go through after a long travel. Read moreGenuine Expedia guest review
"Convenient to airport"
The hotel is about four miles from the airport, which was important for our very early morning flight.Genuine Hotels.com guest review
No a/c. Area is great if you like adult shops.Genuine Hotels.com guest review
"One block away from the main train station"
Pleasant stuff, clean room and spacious bathroom. Highly recommend this hotel.Genuine Expedia guest review
"Steps from the Hauptbahnhof (central rail station)"
Steps from the Hauptbahnhof, which puts it in the neighbourhood of a few "adult-oriented" shops and the like. The wireless Internet (wifi), while working in the lobby, didn't work from the room. The room was slightly dated, but clean and quite large.Genuine Hotels.com guest review
"Madison Hotel - Kind of Scary Neighborhood!"
We selected this location in Dusseldorf at the last minute to put us close to a car we were purchasing. Unfortunately, the location/neighborhood was rather scary. It certainly didn't seem like a safe place to wander around after dark! Luckily there was a parking garage for our rental one block over. Additionally, the room was very small (not as pictured […] online) with a very hard bed. It overlooked a street that had quite a bit of traffic which included about 4-5 emergency vehicles throughout the night. Needless to say, we didn't get much sleep. Read moreGenuine Hotels.com guest review
"Good value in a central location"
The location is very good. A few steps from the main train station (with direct trains to the airport). Rooms are OK, just nothing special. Rooms to the street can be quite noisy.Genuine Hotels.com guest review
"very convenient location"
Very satisfiedGenuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear Mr Lim, Thank you very much for your positive feedback. We are delighted that you had a nice stay in our Hotel Madison Novum. We would be very pleased if we can welcome you again soon. Kind regards, Madison Team
"Massively overpriced at expo time"
Hotel, was ok, good location for the rail network, not quite as it looks on the website, I had a pokey room for the price I paid, which was I suspect around 8-10 times the standard price. But needs must.Genuine Hotels.com guest review
"Perfect location for tourists on budget"
We're stayed here for 7 nights in december ,the location is wonderful -next to central railway station and close to public transport.Good breakfeast and clean rooms,so stuff was very nice and helpful . Very noisy street located on the north side of the hotel and air conditioners absence making very difficult to stay here in warm weather,but it's was […] no problem in december when all the windows was shut. Read moreGenuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your nice review on Expedia. We are delighted that you had a nice time in Dusseldorf. We would be glad to welcome you again. Faithfully Yours Madison Team
If you're being fussy, little things you could pick out - e.g. breakfast not replenished very quickly, location a bit noisy (next to tram), but overall very good stay. Room basic but all clean and comfortable, breakfast tasted good, but the best thing was the staff. All staff were extremely helpful and polite.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your review and your kind words, regarding your stay in our Hotel Madison Novum. We have gladly passed your positive comments to our employees. We hope to welcome you again as our guest soon. Sincerely Yours Madison Team
"NOT UP TO PREVIOUS STANDARD"
We have stayed at this comfortable hotel before but this visit did not match previous visits. Our room had the smoke alarm missing, the poor quality curtains were damp from a leak in the ceiling and there were no handles or knobs on cupboards or doors. On our first morning we missed breakfast as we queued twice and there were no spaces on tables. On […] the second day there was a queue again and this time there was no plates and all the juice had gone. Every day there was no proper English tea just the flavoured variety. The hotel was clearly quite full but the hotel just couldn't cope with that number for breakfast. On the day we left there was one man sitting in the foyer eating his cereal! Read moreGenuine Expedia guest review
"Very much a budget hotel. But in good location"
I found the hotel disappointing, 2-3 star rather than 4 star. I imagine it got this rating due to the gym. It was warm and comfortable but no more than adequate.Genuine Expedia guest review
"Good for the price!"
Breakfast was a bit hit and miss but was included with the room so oh well. Room was warm.. too warm. Turned the radiators off but the bathroom kept the whole place heated. Had to keep opening the window. Better hot than cold though. Staff were lovely and spoke good English. No kettle in the room, which you would expect in the cheapest of hotels. Short […] walk to all the shops and markets. Would recommend for a short stay. Read moreGenuine Expedia guest review
"Good few days.."
The hotel is well situated near the main railway station and a tram stop, so you can travel around easily. We stayed 3 days and enjoyed it. The hotel itself was amazingly quiet considering the location. The room was well appointed, all facilities available and we found the buffet breakfast very good, staff friendly and helpful and we would stay there […] again without hesitation. Read moreGenuine Hotels.com guest review
The Hotel was in the perfect spot to explore Dusseldorf by the train station, our room was for three and was very spacious and spotlessly clean. There were no tea or coffee making facilities in the room which was disappointing and we did wake very early on the second morning and the hotel could not provide any so had to cross the road to the local cafe […] for a cup of tea. A bottle of water only was left in the room but was not complimentary, but there was no note to say this and so we were asked to pay for this on departure. Staff were very help and spoke very good English. Read moreGenuine Expedia guest review
"This is not a 4 star hotel, it is 2 or 3 at best."
I did not enjoy it. This it's totally not a 4 stars, it is 2 stars. In photos it looks nice but when you are there it's not. There are electric wires hanging in the roof of the corridors. It looks old. Then in the morning the cleaning lady knocks the door at 8am asking if there is someone there (she told me that apparently if you don't put the sign […] in your door they think the room is empty). Then, breakfast. Really bad. Everything tasted like if was in the fridge, even the coffee tasted like it was recycled. Bad service, the staff looked depressed and sick of their job. My advice, pay a few extra euros for a hotel in near to the center. A hotel from a chain if is possible so you don't get these unpleasant surprises. Read moreGenuine Hotels.com guest review
"Hotel was old and needs renovation"
Pro: The Hotel was walking distance to the train Station which was very convenient. Hotel staff were friendly and helpful. Breakfast included but no change during the 7 day stay. scrambled egg, ham, salami, bologne, cereal, tomato, cucumber, various bread, yogurt. at least sausages would be nice since this is Germany. CONS: Old hotel. carpet needs […] to be changed. Was surprised to receive an actual Key and not a card for my room. Telephone was disabled through out 7 day stay. They say its been out for months. I know people don't use it much but still. No fridge. very little Light. a light stand was available but was not plugged in. plugged the stand but had no on/off switch and had only 1 bulb out of 3. No working Desk. Shower did not drain well had water coming up above ankle. Very small shower stall. Read moreGenuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your honest words, regarding your stay in our Hotel Madison Novum. Of course the problems were passed on to our engineering department. For the inconvenience we would like to apologize. With kind regards, Madison Team
"Very good value"
Great value hotel, not in the best location in terms of nicest area, but close to main train station for convenience. Had a couple of issues - phone wasn't working, and there was no plug for the bath, but otherwise had a perfectly pleasant stayGenuine Expedia guest review
Good service at front desk!Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your kind words, regarding your stay in our hotel Madison Novum. We have gladly passed on your positive comments to our employees and directors. We would be glad to welcome you again. Kind regards, Your Madison Team
It looks like a 2 star hotel to me but its 4 star . Dont know how they got that rating . Wifi connection was very slow .Genuine Hotels.com guest review
The hotel is supposedly 4* but i would rate it at 2* at most. There is no air conditioning, no fridge and there is a tram line right outside the hotel so it is extremely noisy, there are people making a lot of noise in the early hours outside and constant police or ambulance sirens. its is Very hard to fall asleep if your a light sleeper! the breakfast […] is continental, so dry hard bread everyday with ham and cheese or cereal. One morning there was no milk and the staff said it was because there was no milk delivery, but is it not common sense to go buy some milk from the local supermarket for your guests if your a four star hotel? Also the hotel signs on the walls or lifts are all in german, so non-german speaking people wont understand. Read moreGenuine Expedia guest review
"Close to train station."
Hotel was close to train station and I walked to Altstadt and river front. Room faced the street and was incredibly noisy!! Hotel undergoing renovations so had noise from that as well. No phone is room, nor kettle for coffee or tea.Genuine Hotels.com guest review
"Overall a good stay."
Excellent Price, got the "Hot Deal" so was very good value for money. Buffet style breakfast was included. Bed was comfortable, flat screen TV with USB ports on the side (we could play English shows through our hard-drive which was great). Very close to the train station but has sound-proof windows, so you can't hear any external noise when the windows […] are closed. Tourist leaflets avaliable in lobby, and a working lift so you dont have to carry your suitcases up the stairs! Perfect for our needs, very happy. :) Read moreGenuine Hotels.com guest review
"Nice central hotel"
Good clean room well sized basic but all that was needed, was avoid central location for transport and the city nice quite hotel. Good wifi facility's. cheap and cheerfulGenuine Expedia guest review
"Very good value for money"
Very conveniently located hotel (3 min. walk from the Hauptbahnhof). Extremely difficult to get these amenities (Safe and Wi-Fi at the room, buffet breakfast) at the price of 30 Euros /night in Europe. It was definitely worth it! Staff was friendly and very helpful. Hotel does not feel like a 4-star one (probably more like a 3-star one), but you would […] not expect to stay at a "proper"4-star hotel at such a low rate in Germany. Free Wi-Fi works fine. Very good overall experience, I would be very willing to stay again there. Read moreGenuine Hotels.com guest review
"Handy for station"
Pleasant helpful reception staff. Breakfast poor and tables left uncleared. Not worth bothering with. Wifi in room. 20 min walk to altstadt.Genuine Expedia guest review
"Dresden Aug 2014"
good hotel, friendly staff, good value for money, not exactly close to the tourist sites but easy to get to via tram which runs outside the hotel.Genuine Expedia guest review
Nice hotel and very close to Dusseldorf main station.Genuine Expedia guest review
"Nice place to stay."
Convenient, good breakfast and very friendly staff. Just one issue - as it was hot during my stay, the hotel did not have air-con in the room - I had to ask for a fan to help me sleep at night.Genuine Hotels.com guest review
"Not 4* hotel - close to train station & xxx shops!"
The price was cheap but it was the worst of all of the other hotels in this price range and the only one to claim to be 4*! The hotel is just up the road from the train station and right in the middle of the red light district - not some where a young female wants to walk through at night. The room itself was clean and large. The bathroom was clean […] and a good size - but don't expect to see little bottles of shampoo on the side - its a wall dispenser. Not a bad thing but it's meant to be a 4* hotel! There was a bottle of room warmed water (no air con!) which helpfully welcomed me and informed me it would be 4 Euros to drink! (The next 3* hotel had free chilled water!) Most of this would be easy to forgive until I went to bed and found it distinctly uncomfortable - I lifted the mattress to find several slats disconnected and some missing all together. Luckily this room had 2 single beds so I just used the other bed as I really didn't want to have to kick up a fuss so late at night - so I got some sleep but not much as the non-broken bed was pretty uncomfortable as well! Breakfast was the usual continental setup but lacking any quality - warm orange juice, very cheap coffee, ran out of bread rolls and took a long time to top up, limited selection of meat/cheese and most looked a bit warm. Pastries had mostly run out and the pain au chocolat I picked up tasted revolting! The staff were busy and distracted at check out so I did not bother to raise any of the issues. Read moreGenuine Expedia guest review
"Perfect for quick business stop over"
Have been there twice now. Clean, quiet, good breakfasts!Genuine Expedia guest review
decent hotel, very near the main station, with free wifi. staff were a bit busy/flustered, and failed to point out the correct elevator resulting in confusing walk plus stairs.Genuine Hotels.com guest review
"Recommended for family the triple room"
the hotel was superb especially the breakfast. very close to the Düsseldorf central station and very cheap for a 4 star hotel. we are very pleased with the service and also the room. one thing we are a bit sad is the toilet bowl seems to stuck when we checked in but however it manages to work properly after few hours. pleasant stay in this hotel. r […] ecommended.:) Read moreGenuine Expedia guest review
"handy for public transport"
Hotel was satisfactory was next to central train station which was handyGenuine Expedia guest review
I have read complaints about the quality of the food in this hotel. Some people are never satisfied. I agree that the savoury element of breakfast is limited to scrambled or boiled eggs. Otherwise it is identical to most other hotels WiFi reception of RTÉ Radio was perfect. Reception of TV programmes was not very good. We had perfect reception of Tonight […] with Vincent Browne on one night, it was poor on another night and it was "blocked" on the third night. Read moreGenuine Expedia guest review
"Great convenient hotel"
Great walking distance from the train station with plenty of shops close by. The room was very comfortable big and plenty of space including stairs to a fifth bed. Had a safe in the room to store any valuables. A shared balcony with other rooms on the same floor, good if you want to socialise but no privacy if you wanted some. Even though the swimming […] pool was out of service was a shame but hopefully it will be up and running next time we go/ A great stay and would recommend it to anyone, couples, families and groups of mates. Read moreGenuine Expedia guest review
"half hour walk from old town"
decentGenuine Hotels.com guest review
"good value room"
a bit noisey with trams pass outside , but a clean room with new campet and furniture . Very nice at reception and helpfullGenuine Hotels.com guest review
"Not bad, but won't be back"
Location is superb with this price. The room was small. No coffee machine and fridge in the room. The key must be returned every time going outside. It's troublesome as the entrance is locked after midnight and sometimes front desk is busy in day time.Genuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, we are very sorry that you could not enjoy your stay at our centrally located hotel. Please note that we offer different categories from 12 to 30 sqm. If you prefer a larger room we could offer you an upgrade into a higher category during your stay. Due to safety reasons, the key must be returned at the reception when leaving the hotel. As well as the front door is locked at night because of safety reasons, too. Kind regards, Hotel Madison Novum Düsseldorf City Center.
It was a good hotel close to public transport clean and friendly could not have wished for better. Nice warm room to go back to after walking round Christmas market in -5Genuine Hotels.com guest review
"Nothing good to say..."
Five of us went to stay in two rooms, they put the group of three in the smaller room. The room with three of us in had three single beds, one of the three pillows provided was actually a Sofa cushion with a pillow case over it. When my friend went to ask for a pillow they said they had run out of pillows! Location is a bit dodgy (hookers on the corner, […] for example) I wouldn't walk around by myself at night. Read moreGenuine Expedia guest review
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