Right next to the train station. Great staff. Walkable to main attractions. Lack of stuff around the area. However, the hotel is a good value. Would stay again.Genuine Hotels.com guest review
"Stay away from this hotel!"
I was shocked to arrive at such a dilapidated hotel in such a funky neighborhood. With 4 stars and over $300 per night, I expected an upscale hotel, with a nice lobby and reception area. The flat screen TV's were only in German, with no options for other languages or movie channels.Genuine Hotels.com guest review
Great Location near the train station, but that's all it has going for it. Don't go looking for a Novum Hotel, you won't find it, you need to look for Madison Hotel when you walk from the train station. Our first room had dried, hairy gum in the sheets when we went to bed. We packed up and hauled our luggage to a second room which had two separate beds, […] so we hauled our luggage again to a third room. It was not a pleasant experience! Read moreGenuine Expedia guest review
"Good for my visit"
Only complaint : only one TV channel in Engloba, all other 16 only german!!!???Genuine Expedia guest review
"Needs a makeover."
Hotel is in need of a makeover. Neighborhood is a little scary. Staff did everything to make us comfortable, but with no A/C, that is hard to do. Window had to stay open, and the street was very noisy. I would not stay at this location again.Genuine Hotels.com guest review
"Close to the Railway station"
Good hotel, close to the railway station and the city center. Friendly and helpful staff. Wifi goes on and off and doesn't work properly. But in no way is this a 4 star hotel; 2,5 stars I would say.Genuine Hotels.com guest review
"Comfy, But Bad Neighborhood for Families"
The hotel was conveniently located to the Hauptbahnhof (Main Train Station), but the surrounding neighborhood is not good for families. It was loud and rowdy, with many gambling establishments and adult entertainment establishments. The hotel itself had good service, was clean, and comfortable. Our room was very nice, but be prepared for the lack of […] air conditioning and less-than-ideal airflow meaning very high temperatures especially on upper floors during the summer. Also note that no complimentary airport shuttle is available - a miscommunication that seemed to exist around our reservation. Read moreGenuine Hotels.com guest review
This was a nice hotel, centrally located near the Dusseldorf HBF train station and about a 15-20 minute walk to the Rhein river. The neighborhood is a little sketchy, but has a good amount of bars, restaurants, and markets. Rooms were fairly clean and the bathroom was clean. Only drawback was probably due to the fact that our stay coincided with the […] World Cup - meaning rowdy younger guests who often paraded around the halls banging on other people's rooms. Otherwise, I would recommend this hotel for a quick stay in Dusseldorf. Read moreGenuine Hotels.com guest review
"nice hotel in a bad neighborhood"
Probably would not stay there again.Genuine Hotels.com guest review
Very god stayGenuine Hotels.com guest review
Hotel is small with tiny elevator. A short distance walk to the main station which is a big plus for us. I stayed in other 4-star hotels in Germany over the 2-week period we were there. This one is more like a 3-star or a 3.5 at most. For what I paid,I think this hotel is just okay.Genuine Hotels.com guest review
"Close to train station"
Standard hotel - not too many perks. Very early checkout (11:00 am). My flight left at 5:00 pm - asked to extend checkout for an hour but they requested a 15 Euro fee (usually it is of no issue @ other hotels)Genuine Hotels.com guest review
"Close the the main train station"
It was a clean room at a decent price. We only stayed here because it was in our budget and close to where we wanted to go. The public parking was close by and only 6 euro a day.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your review . We are delighted that you had a nice time in Dusseldorf. We would be glad to welcome you again soon. Faithfully Yours Madison Team
"Not clean hotel"
Very unclean hotel and unfrendley staff.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you very much for your review. We want to apologize very much for the behavior and unfriendliness of our employees. We have spoken directly with them and will make further training. Also we have spoken directly with the cleaning company and displayed the lack of cleanliness. Of course, the housekeeper will check the rooms more thoroughly in future to avoid this problem. For the inconvenience we want to apologize very much. Sincerely Yours Madison Team
"close to train station"
comfy beds - tons of space - clean!!Genuine Hotels.com guest review
"One night in Dusseldorf"
We only stayed here one night and chose it for its convenience to the train station. It was a nice experience, with a good breakfast.Genuine Hotels.com guest review
"Lost hotel reservations made through Expedia!"
Unfortunately when we arrived at the hotel our reservations had been lost even though the rooms had been paid for 3 months in advance! I did have the confirmation numbers but this was during the busiest week in Dusseldorf because of the MEDICA trade show and all the nicer hotels were booked up. My colleague had to stay one night at their "sister" hotel […] (which did not compare with the Madison in any way); he then had to check out the following morning to check into the Madison. The hotel was also undergoing renovations during our entire week there and the room phones never worked until the day we checked out. On a positive note, the hotel is very conveniently located and clean. The hotel staff through out our stay was exceptional... very courteous and as accommodating as possible and because of them I would be willing to give the Madison another try... Read moreGenuine Expedia guest review
Stay was good and breakfast was absolutely delicious!Genuine Hotels.com guest review
"biggest hotel disappointment ever w expedia rating"
I thought that I paid and booked a 4 Star hotel. At arrival they wanted to put me to another hotel w/o letting me know in advance. The other one belongs to the same chain but the room was totally worn off w a tiny old tv, first floor etc. maybe 2 Stars max so I required another booking or a room at the Madison novum. Obviously I was very upset because […] all this was very time consuming and frustrating. So they managed to get a room at the Madison. Again, worn off and first floor... Not even close to a 4 star room. The rest was well aligned to a 2 Star hotel including the web connection and the breakfast. The good was the proximity to the train station and the bed was quite ok. In my opinion expedia should re-rate this hotel or consider not to offer it at all. First time, I am very disappointed with the information on expedia! Read moreGenuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your honest words, regarding your stay in our Hotel Madison Novum. Of course the discribed problems were passed on to the responsible departement. For the inconvenience, we would like to apologize very much. With kind regards, Your Madison Team
"Great Location / Good Breakfast"
This hotel is very close to the main train station and downtown. So the main attractions in the city are within easy walking distance. The hotel staff was very helpful and speak good English. The room was nice although the rooms on the main street side are noisy with traffic all night long. As is with most hotels and rooms in Europe....there was no […] air conditioning. I would stay in this hotel again. Read moreGenuine Expedia guest review
When we got to the hotel we were told there was a mix up with our booking by the hotel and they did not have the room we had booked - an exclusive double room. The guy at the reception tried to give us another small room and tried hard to pass it to us as a suite, it was not and we refused to have it. After we waited for an hour in reception he finally […] got us a five bed room which was ok, but was very stuffy and warm, not helped by the hot weather. When we asked for a fan, he said they had none except for the one in the reception which he was using, and would let us have it after he finished his shift, which he did. There are no tea or coffee making facilities in the room, very basic. Would not go back nor would I recommend it to anyone. Hope expedia can do something about the harassment we had to go through after a long travel. Read moreGenuine Expedia guest review
"Convenient to airport"
The hotel is about four miles from the airport, which was important for our very early morning flight.Genuine Hotels.com guest review
No a/c. Area is great if you like adult shops.Genuine Hotels.com guest review
"One block away from the main train station"
Pleasant stuff, clean room and spacious bathroom. Highly recommend this hotel.Genuine Expedia guest review
"Steps from the Hauptbahnhof (central rail station)"
Steps from the Hauptbahnhof, which puts it in the neighbourhood of a few "adult-oriented" shops and the like. The wireless Internet (wifi), while working in the lobby, didn't work from the room. The room was slightly dated, but clean and quite large.Genuine Hotels.com guest review
"Madison Hotel - Kind of Scary Neighborhood!"
We selected this location in Dusseldorf at the last minute to put us close to a car we were purchasing. Unfortunately, the location/neighborhood was rather scary. It certainly didn't seem like a safe place to wander around after dark! Luckily there was a parking garage for our rental one block over. Additionally, the room was very small (not as pictured […] online) with a very hard bed. It overlooked a street that had quite a bit of traffic which included about 4-5 emergency vehicles throughout the night. Needless to say, we didn't get much sleep. Read moreGenuine Hotels.com guest review
"There is no pool or sauna"
It feels like I've gotten really cheated. In the pictures when I booked the trip, there were pictures on a luxig pool and they said it is also sauna in the hotel. When I got to the hotel so there was not pool or sauna. I chose this hotel just to be able to to swim in the mornings. I was not compensated or somehow apologized hotel for misrepresentation. […] I stayed at the hotel for 16 nights. Read moreGenuine Hotels.com guest review
"Worth a stay"
Stayed here before. Wanted to be near train station. Ideal.Genuine Hotels.com guest review
"Short stay at a lovely hotel"
We stayed for 2 nights and enjoyed our time here and would certainly recommend the hotel to others,Genuine Hotels.com guest review
"Do not stay here"
I was supposed to stay here 2 nights, but only stayed one because of the horrible conditions. Everything people have complained about here happened to me. First, I requested a room with a queen sized bed, but was given a single room with a twin bed. Because it was so small, and they are having problems with their plumbing, the room smelt like a bathroom. […] I tried to call down to reception, but the phone doesn't work, so I walked down to the front desk to ask if I could switch rooms. I explained that I had booked a room with a queen sized bed, and the manager tried to lie to me. He told me that sometimes European queen sized beds are smaller than American, and my room is actually a queen room. I'm not that stupid. All I said was, "No. It's not." And he dropped the act. The next thing he told me was they were completely booked for the night, but in the morning I could bring down all of my luggage at 11am and come back at 3pm, and maybe they might have a larger room for me. So I would be completely without a room for 4 hours and still may not be able to switch. I opted out of that option. I went back to my room, the bed was hard, and there was so much noise from the street and the hallway, also someone in the hotel was vacuuming between 4 and 5am. Both the sink and shower drains were clogged, I had water up to my ankles by the time I had finished showering. Overall, it was one of the worst hotels I've ever stayed in, I'll never go back there. Read moreGenuine Hotels.com guest review
"Close to train station. Clean but basic."
Reasonable hotel close to the main train station (not the best neighbourhood and a bit of a walk from town but good if you need quick access to the trains). Hotel is a bit of a maze so I was worried what the room would be like, but it was fine. Could benefit from having a kettle and fridge in the room.Genuine Hotels.com guest review
"Not as good as it says"
The hotel said 4 star, which is definitely not the case. I would have said 3 start at best. but my room had a leak in it, and although they were spacious it didn't feel very 4 star.Genuine Hotels.com guest review
"hotel on the doorstep"
my stay at the hotel was very nice and the train station is 2 mins walk and shops and the bars in the aldstadt were 10 mins walk awayGenuine Hotels.com guest review
Cheap by price also cheap by others means,if you look for a hotel to spend a family holiday my advise is to look for another place as the services in the hotel are really poor ,I stayed in a room with a blocked bathroom drain which wasn't that good after unblocking.The door to the room had a gap on top and we could hear all the noise through out the […] corridor.The room wasn't so clean and there was spider web hanging of the ceiling.The curtains and nets probably were there since its opening and the windows have never been cleaned.The room was cold at night as they probably turn the heating down or off or it could be because of the windows letting the cold in.... Read moreGenuine Hotels.com guest review
"Great time in Dusseldorf!"
The hotel was clean, comfortable and the staff friendly, helpful and accommodating. We walked everywhere easily with the train station, trams, and underground available within a couple of blocks if we wanted or needed a lift. We will definitely consider staying here again if we return to Dusseldorf.Genuine Hotels.com guest review
Place is OK, near rail station. Nice bathroom, soft and comfortable bed. Normal price.Genuine Hotels.com guest review
good price quality relation close to Dusseldorf Hbf and to the downtown good transport conectionsGenuine Hotels.com guest review
"Cheap and cheerful"
Cheap,comfortable and ideally located near the train stationGenuine Expedia guest review
"good hotel and location"
The room was comfortable. Internet was stable and speeds were workable especially when I was working. The staff very friendly. Location was awesome for shops and transport and stations. Breakfast was reasonably priced.Genuine Expedia guest review
"Going to football in north west Germany"
Local for the railway station and easy to get to the city centre. The staff were friendly, on departure the man on reception offered to call me a taxi.Genuine Hotels.com guest review
"Cheap by price/cheap by quality"
The hotel is quite old, also it's equipment. Wolfram bulbs, lights can be controlled only from one place. In my room was missing stopper in the sink, and my mattress were too soft for me. In time I were accommodated there were issues with WiFi - they tried to blame customers - too many ppl for some conference - this is unacceptable. We live in 21st […] century, thus data connection for mobile device should be accessible for everyone. Overall - don't expect too much, however be prepared for nice staff and decent place for stay nearby Main Train station in Duss. Read moreGenuine Hotels.com guest review
"Clean but tired looking"
Dated furnishings and a bit noisy. Reminded me of student halls. Very clean. Good location for public transport. Would recommend for budget travellers but not really up to standard for a business hotelGenuine Expedia guest review
"Great quality for price, but noise from street"
A great quality room for the price, easy location for train travellers with luggage, friendly helpful staff. Only downside is that there is quite a lot of noise from the street below if you have a room at the front. What else would you expect from a hotel 500m from the main station though?Genuine Hotels.com guest review
Clean large room bed comfortable furniture looked about 50 years old Cain chairs very uncomfortable to sit in TV at od angle.Genuine Expedia guest review
Couldn't fault this hotel and enjoyed my stay. The location, staff and cleanliness were great. Would defiantly recommend and revisit this hotel, no problem.Genuine Hotels.com guest review
"Good hotel for a short break"
Hotel is close to the main railway station, yet surprisingly quiet. The room we had was excellent, plenty of room, free Wi-Fi and very clean. The staff generally were excellent and couldn't help us enough, there were one or two exceptions, but overall we were very happy.Genuine Expedia guest review
Clean but basic!Genuine Hotels.com guest review
Not comfortable, was an over rated hotel, it was graded as 4 * but the standard was below 3 *. Windows had to be kept open to avoid suffocation as there was no air-conditioning and streets were very noisy...will never consider staying again at this hotel. The amenities were also not of the standard of a 4* hotel, there was not mini bar or refrigerator […] and the SO CALLED bar in the lobby area was only semi functional and not well stocked. Read moreGenuine Hotels.com guest review
It was very noisy at night and hard to sleep. It was not a 4 star hotel more like a 2 star.Genuine Hotels.com guest review
"Nice hotel in the city centre"
The rooms are very small but clean, no aircon. Dont leave bottles or anything worth pfand in rooms, ours were still taken by cleaning staff regardless of being well hidden. Problems with the room were fixed quickly without fuss.Genuine Expedia guest review
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