"Comfy, But Bad Neighborhood for Families"
The hotel was conveniently located to the Hauptbahnhof (Main Train Station), but the surrounding neighborhood is not good for families. It was loud and rowdy, with many gambling establishments and adult entertainment establishments. The hotel itself had good service, was clean, and comfortable. Our room was very nice, but be prepared for the lack of […] air conditioning and less-than-ideal airflow meaning very high temperatures especially on upper floors during the summer. Also note that no complimentary airport shuttle is available - a miscommunication that seemed to exist around our reservation. Read moreGenuine Hotels.com guest review
This was a nice hotel, centrally located near the Dusseldorf HBF train station and about a 15-20 minute walk to the Rhein river. The neighborhood is a little sketchy, but has a good amount of bars, restaurants, and markets. Rooms were fairly clean and the bathroom was clean. Only drawback was probably due to the fact that our stay coincided with the […] World Cup - meaning rowdy younger guests who often paraded around the halls banging on other people's rooms. Otherwise, I would recommend this hotel for a quick stay in Dusseldorf. Read moreGenuine Hotels.com guest review
"nice hotel in a bad neighborhood"
Probably would not stay there again.Genuine Hotels.com guest review
Very god stayGenuine Hotels.com guest review
Hotel is small with tiny elevator. A short distance walk to the main station which is a big plus for us. I stayed in other 4-star hotels in Germany over the 2-week period we were there. This one is more like a 3-star or a 3.5 at most. For what I paid,I think this hotel is just okay.Genuine Hotels.com guest review
"Close to train station"
Standard hotel - not too many perks. Very early checkout (11:00 am). My flight left at 5:00 pm - asked to extend checkout for an hour but they requested a 15 Euro fee (usually it is of no issue @ other hotels)Genuine Hotels.com guest review
"Close the the main train station"
It was a clean room at a decent price. We only stayed here because it was in our budget and close to where we wanted to go. The public parking was close by and only 6 euro a day.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your review . We are delighted that you had a nice time in Dusseldorf. We would be glad to welcome you again soon. Faithfully Yours Madison Team
"Not clean hotel"
Very unclean hotel and unfrendley staff.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you very much for your review. We want to apologize very much for the behavior and unfriendliness of our employees. We have spoken directly with them and will make further training. Also we have spoken directly with the cleaning company and displayed the lack of cleanliness. Of course, the housekeeper will check the rooms more thoroughly in future to avoid this problem. For the inconvenience we want to apologize very much. Sincerely Yours Madison Team
"close to train station"
comfy beds - tons of space - clean!!Genuine Hotels.com guest review
"One night in Dusseldorf"
We only stayed here one night and chose it for its convenience to the train station. It was a nice experience, with a good breakfast.Genuine Hotels.com guest review
"Lost hotel reservations made through Expedia!"
Unfortunately when we arrived at the hotel our reservations had been lost even though the rooms had been paid for 3 months in advance! I did have the confirmation numbers but this was during the busiest week in Dusseldorf because of the MEDICA trade show and all the nicer hotels were booked up. My colleague had to stay one night at their "sister" hotel […] (which did not compare with the Madison in any way); he then had to check out the following morning to check into the Madison. The hotel was also undergoing renovations during our entire week there and the room phones never worked until the day we checked out. On a positive note, the hotel is very conveniently located and clean. The hotel staff through out our stay was exceptional... very courteous and as accommodating as possible and because of them I would be willing to give the Madison another try... Read moreGenuine Expedia guest review
Stay was good and breakfast was absolutely delicious!Genuine Hotels.com guest review
"biggest hotel disappointment ever w expedia rating"
I thought that I paid and booked a 4 Star hotel. At arrival they wanted to put me to another hotel w/o letting me know in advance. The other one belongs to the same chain but the room was totally worn off w a tiny old tv, first floor etc. maybe 2 Stars max so I required another booking or a room at the Madison novum. Obviously I was very upset because […] all this was very time consuming and frustrating. So they managed to get a room at the Madison. Again, worn off and first floor... Not even close to a 4 star room. The rest was well aligned to a 2 Star hotel including the web connection and the breakfast. The good was the proximity to the train station and the bed was quite ok. In my opinion expedia should re-rate this hotel or consider not to offer it at all. First time, I am very disappointed with the information on expedia! Read moreGenuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your honest words, regarding your stay in our Hotel Madison Novum. Of course the discribed problems were passed on to the responsible departement. For the inconvenience, we would like to apologize very much. With kind regards, Your Madison Team
"Great Location / Good Breakfast"
This hotel is very close to the main train station and downtown. So the main attractions in the city are within easy walking distance. The hotel staff was very helpful and speak good English. The room was nice although the rooms on the main street side are noisy with traffic all night long. As is with most hotels and rooms in Europe....there was no […] air conditioning. I would stay in this hotel again. Read moreGenuine Expedia guest review
When we got to the hotel we were told there was a mix up with our booking by the hotel and they did not have the room we had booked - an exclusive double room. The guy at the reception tried to give us another small room and tried hard to pass it to us as a suite, it was not and we refused to have it. After we waited for an hour in reception he finally […] got us a five bed room which was ok, but was very stuffy and warm, not helped by the hot weather. When we asked for a fan, he said they had none except for the one in the reception which he was using, and would let us have it after he finished his shift, which he did. There are no tea or coffee making facilities in the room, very basic. Would not go back nor would I recommend it to anyone. Hope expedia can do something about the harassment we had to go through after a long travel. Read moreGenuine Expedia guest review
"Convenient to airport"
The hotel is about four miles from the airport, which was important for our very early morning flight.Genuine Hotels.com guest review
No a/c. Area is great if you like adult shops.Genuine Hotels.com guest review
"One block away from the main train station"
Pleasant stuff, clean room and spacious bathroom. Highly recommend this hotel.Genuine Expedia guest review
"Steps from the Hauptbahnhof (central rail station)"
Steps from the Hauptbahnhof, which puts it in the neighbourhood of a few "adult-oriented" shops and the like. The wireless Internet (wifi), while working in the lobby, didn't work from the room. The room was slightly dated, but clean and quite large.Genuine Hotels.com guest review
"Madison Hotel - Kind of Scary Neighborhood!"
We selected this location in Dusseldorf at the last minute to put us close to a car we were purchasing. Unfortunately, the location/neighborhood was rather scary. It certainly didn't seem like a safe place to wander around after dark! Luckily there was a parking garage for our rental one block over. Additionally, the room was very small (not as pictured […] online) with a very hard bed. It overlooked a street that had quite a bit of traffic which included about 4-5 emergency vehicles throughout the night. Needless to say, we didn't get much sleep. Read moreGenuine Hotels.com guest review
"Good value in a central location"
The location is very good. A few steps from the main train station (with direct trains to the airport). Rooms are OK, just nothing special. Rooms to the street can be quite noisy.Genuine Hotels.com guest review
Couldn't fault this hotel and enjoyed my stay. The location, staff and cleanliness were great. Would defiantly recommend and revisit this hotel, no problem.Genuine Hotels.com guest review
Clean but basic!Genuine Hotels.com guest review
Not comfortable, was an over rated hotel, it was graded as 4 * but the standard was below 3 *. Windows had to be kept open to avoid suffocation as there was no air-conditioning and streets were very noisy...will never consider staying again at this hotel. The amenities were also not of the standard of a 4* hotel, there was not mini bar or refrigerator […] and the SO CALLED bar in the lobby area was only semi functional and not well stocked. Read moreGenuine Hotels.com guest review
It was very noisy at night and hard to sleep. It was not a 4 star hotel more like a 2 star.Genuine Hotels.com guest review
"Good value over all"
Good Hotel and Service. Only downside is that it is close to red district and we had to walk past it with our young children a couple of times.Genuine Hotels.com guest review
The hotel is located near the train station which is very convenient. I booked a queen size bed but it turned out to be two twin beds..Genuine Hotels.com guest review
"Decent hotel close to the main train station"
The best thing in this hotel was the friendly and helpful staff! Rooms were fine and clean, although in need of some TLC - i.e.my bedside lamp didn't work and the large lamp had a really stained lampshade! For some reason the safe didn't work although the staff were quick to repair/help the twice it broke but we ended up not using it. The rooms were […] nice and warm so we kept our window open during the night meaning the traffic was very loud - didn't bother me as I sleep through anything, plus the beds were really comfy but I imagine others would need earplugs to help get to sleep. Breakfast buffet was great - plenty of choice of cereals, rolls, breads,spreads and other toppings. All in all we very pleased with the hotel! Read moreGenuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear Nicola, Thank you for your review and your kind words, regarding your stay in our Hotel Madison. We have gladly passed your positive comments to our employees. We hope to welcome you again as our guest soon. Sincerely Yours Madison Team
great hotel, receptionists were awesome, helped with any queries. Had a brilliant time in dusseldorf! excellent hotel would recommend!Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear Paul, Thank you for your nice review. We are delighted that you had a nice time in Dusseldorf. We would be glad to welcome you again. Faithfully Yours Madison Team
"Near main train station"
The hotel was only a base for my trip and it served the purpose, the breakfast was good as well.Genuine Expedia guest review
This Hotel located just few steps from Düsseldorf hbf which in few minutes you can be any where in Düsseldorf or you can walk 10 mins to Kö allee and Altstadt. Rooms in good condition. Very clean and wifi at every place in hotel including the rooms. Breakfast cost extra 9, 90 Euro but i didn't booked it because with such a price you can have breakfast […] outdoor in any café outside of the hotel and there's many many just few steps from the hotel! Read moreGenuine Hotels.com guest review
"Right on the money"
I had read a few bad reviews for this place, but have to say it was absolutely fine, the staff are very friendly, even if reception is a bit understaffed. Location is fine, 3-4 min train of 20 min walk to Altstadt...all in all a decent hotel for the priceGenuine Hotels.com guest review
"Lovely Hotel for a very cheap price."
Stayed for my Stag do there with 24 lad's for 3nights. Hotel staff were superb with us. Roughly a 10/15min walk away from main strip/bars/clubs so not a noisy hotel. Rooms were cleaned daily & we brilliant for the price.Genuine Expedia guest review
"Very central location ..."
Staff were very helpful when I was unwell at one point.Genuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear Mr Iain, Thank you very much for your positive feedback. We are delighted that you had a nice stay in our Hotel Madison Novum. We would be very pleased if we can welcome you again soon. Kind regards, Madison Team
"very convenient location"
Very satisfiedGenuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear Mr Lim, Thank you very much for your positive feedback. We are delighted that you had a nice stay in our Hotel Madison Novum. We would be very pleased if we can welcome you again soon. Kind regards, Madison Team
"Massively overpriced at expo time"
Hotel, was ok, good location for the rail network, not quite as it looks on the website, I had a pokey room for the price I paid, which was I suspect around 8-10 times the standard price. But needs must.Genuine Hotels.com guest review
"Ok hotel near central station for one night."
Ok hotel for one night stop over. Used as in transit bolt hole. Used for business trip.Genuine Expedia guest review
"Perfect location for tourists on budget"
We're stayed here for 7 nights in december ,the location is wonderful -next to central railway station and close to public transport.Good breakfeast and clean rooms,so stuff was very nice and helpful . Very noisy street located on the north side of the hotel and air conditioners absence making very difficult to stay here in warm weather,but it's was […] no problem in december when all the windows was shut. Read moreGenuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your nice review on Expedia. We are delighted that you had a nice time in Dusseldorf. We would be glad to welcome you again. Faithfully Yours Madison Team
If you're being fussy, little things you could pick out - e.g. breakfast not replenished very quickly, location a bit noisy (next to tram), but overall very good stay. Room basic but all clean and comfortable, breakfast tasted good, but the best thing was the staff. All staff were extremely helpful and polite.Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your review and your kind words, regarding your stay in our Hotel Madison Novum. We have gladly passed your positive comments to our employees. We hope to welcome you again as our guest soon. Sincerely Yours Madison Team
"NOT UP TO PREVIOUS STANDARD"
We have stayed at this comfortable hotel before but this visit did not match previous visits. Our room had the smoke alarm missing, the poor quality curtains were damp from a leak in the ceiling and there were no handles or knobs on cupboards or doors. On our first morning we missed breakfast as we queued twice and there were no spaces on tables. On […] the second day there was a queue again and this time there was no plates and all the juice had gone. Every day there was no proper English tea just the flavoured variety. The hotel was clearly quite full but the hotel just couldn't cope with that number for breakfast. On the day we left there was one man sitting in the foyer eating his cereal! Read moreGenuine Expedia guest review
"Very much a budget hotel. But in good location"
I found the hotel disappointing, 2-3 star rather than 4 star. I imagine it got this rating due to the gym. It was warm and comfortable but no more than adequate.Genuine Expedia guest review
"Good for the price!"
Breakfast was a bit hit and miss but was included with the room so oh well. Room was warm.. too warm. Turned the radiators off but the bathroom kept the whole place heated. Had to keep opening the window. Better hot than cold though. Staff were lovely and spoke good English. No kettle in the room, which you would expect in the cheapest of hotels. Short […] walk to all the shops and markets. Would recommend for a short stay. Read moreGenuine Expedia guest review
"Good few days.."
The hotel is well situated near the main railway station and a tram stop, so you can travel around easily. We stayed 3 days and enjoyed it. The hotel itself was amazingly quiet considering the location. The room was well appointed, all facilities available and we found the buffet breakfast very good, staff friendly and helpful and we would stay there […] again without hesitation. Read moreGenuine Hotels.com guest review
The Hotel was in the perfect spot to explore Dusseldorf by the train station, our room was for three and was very spacious and spotlessly clean. There were no tea or coffee making facilities in the room which was disappointing and we did wake very early on the second morning and the hotel could not provide any so had to cross the road to the local cafe […] for a cup of tea. A bottle of water only was left in the room but was not complimentary, but there was no note to say this and so we were asked to pay for this on departure. Staff were very help and spoke very good English. Read moreGenuine Expedia guest review
"This is not a 4 star hotel, it is 2 or 3 at best."
I did not enjoy it. This it's totally not a 4 stars, it is 2 stars. In photos it looks nice but when you are there it's not. There are electric wires hanging in the roof of the corridors. It looks old. Then in the morning the cleaning lady knocks the door at 8am asking if there is someone there (she told me that apparently if you don't put the sign […] in your door they think the room is empty). Then, breakfast. Really bad. Everything tasted like if was in the fridge, even the coffee tasted like it was recycled. Bad service, the staff looked depressed and sick of their job. My advice, pay a few extra euros for a hotel in near to the center. A hotel from a chain if is possible so you don't get these unpleasant surprises. Read moreGenuine Hotels.com guest review
"Hotel was old and needs renovation"
Pro: The Hotel was walking distance to the train Station which was very convenient. Hotel staff were friendly and helpful. Breakfast included but no change during the 7 day stay. scrambled egg, ham, salami, bologne, cereal, tomato, cucumber, various bread, yogurt. at least sausages would be nice since this is Germany. CONS: Old hotel. carpet needs […] to be changed. Was surprised to receive an actual Key and not a card for my room. Telephone was disabled through out 7 day stay. They say its been out for months. I know people don't use it much but still. No fridge. very little Light. a light stand was available but was not plugged in. plugged the stand but had no on/off switch and had only 1 bulb out of 3. No working Desk. Shower did not drain well had water coming up above ankle. Very small shower stall. Read moreGenuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your honest words, regarding your stay in our Hotel Madison Novum. Of course the problems were passed on to our engineering department. For the inconvenience we would like to apologize. With kind regards, Madison Team
"Very good value"
Great value hotel, not in the best location in terms of nicest area, but close to main train station for convenience. Had a couple of issues - phone wasn't working, and there was no plug for the bath, but otherwise had a perfectly pleasant stayGenuine Expedia guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your positive feedback. We want to apologize very much for the inconvenience because of the broken phone and missing plug. Of course we have passed on the problems to our engineering department. We would be glad to welcome you again. Kind regards, Unique Team
Good service at front desk!Genuine Hotels.com guest review
Response by Novum Business Hotel Madison Düsseldorf Hauptbahnhof Dear guest, Thank you for your kind words, regarding your stay in our hotel Madison Novum. We have gladly passed on your positive comments to our employees and directors. We would be glad to welcome you again. Kind regards, Your Madison Team
It looks like a 2 star hotel to me but its 4 star . Dont know how they got that rating . Wifi connection was very slow .Genuine Hotels.com guest review
The hotel is supposedly 4* but i would rate it at 2* at most. There is no air conditioning, no fridge and there is a tram line right outside the hotel so it is extremely noisy, there are people making a lot of noise in the early hours outside and constant police or ambulance sirens. its is Very hard to fall asleep if your a light sleeper! the breakfast […] is continental, so dry hard bread everyday with ham and cheese or cereal. One morning there was no milk and the staff said it was because there was no milk delivery, but is it not common sense to go buy some milk from the local supermarket for your guests if your a four star hotel? Also the hotel signs on the walls or lifts are all in german, so non-german speaking people wont understand. Read moreGenuine Expedia guest review
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