It was the worst stay my family and I have ever had. Hotel staff was rude dirty towels in my room. They actually left towels in my room that someone used to blow their nose. So gross will never stay there again!!!!!!Genuine Hotels.com guest review
Great place to stay!Genuine Hotels.com guest review
We headed down to the ocean since kids had off school for Presidents' Day. The ice rink was fun. A little crowded and they don't resurface the ice throughout the day. Indoor pool are was really clean and nice, but water was cold. Oceanfront room had a great view, but the beds were extremely uncomfortable. Onsite restaurant was great, and food was great. […] Granted, we only had breakfast, but we were pleased. Overall, I would give this place an average rating. Read moreGenuine Hotels.com guest review
Clean and comfortable. good location. nice stay.Genuine Hotels.com guest review
"I love the Carousel!"
I love this hotel! I feel safe for myself and my children while we are having a wonderful time enjoying all the hotels amenities.Genuine Hotels.com guest review
The hotel does not offer individual heat or cooling to the room. You have to request extra blankets and a heater if the room is too cold and a box fan if it's too hot.Genuine Hotels.com guest review
"Oceanside with amenities."
A great venue for younger families! Beachfront property with an ice skating rink! The rooms are not well insulated from the hallway noise of playing children, but it's a happy sound. Beachfront rooms offer a tremendous view. Desk staff are very helpful. I'd stay here again.Genuine Hotels.com guest review
"Nice winter getaway"
We only stayed a night, but the room was clean, the check in service was polite & quick. Loved the indoor pool and skating rink. Nice place to stay in the winterGenuine Hotels.com guest review
"Last minute weekend getaway"
Staff was awesome! Helpful and genuinely friendly, every one. Easy access to the beach and bus. Big, clean pool and hot tub. Flooring around pool was slippery though if you got off the mats. Ice skating was neat but cost $6 to do and rent skates, and have to pay again if you leave for more than 20 minutes. Enjoyed sitting on the balcony and watching […] the atrium activity. Restaurant was not good. Overpriced and not very good. Either upgrade the food to meet the fancy decor, or make it more fun and lower the prices to meet the food quality. Overall good weekend and definitely would stay here again. Did I mention the staff was awesome? Read moreGenuine Hotels.com guest review
"Perefec for Kids, not for Adults"
Had a horrible time with the kids running down the hallway. It is a great place for a family with small kids,not for young adults trying to have a relaxing weekend.Genuine Hotels.com guest review
The Hotel was very nice, the only problem we had, was the beds were very uncomfortable! I noticed this was an issue for others as well, and I thought it wouldn't be that bad, but, honestly it was.Genuine Hotels.com guest review
"Lot of bang for your buck!!"
Great hotel with many amenities. Pool was great, skating rink, close to the beach, nice shops, really no big complaint. Only thing that was a little bothersome was the fact that there was only one elevator for our section of the hotel which you can imagine, filled up quickly at certain times of the day. Other than that, can't beat the price, we had […] a great time and will definitely be staying there again. Read moreGenuine Hotels.com guest review
I like this hotel with the exception of the beds, not so comfy. This weekend was extremely loud, there was a cheer/dance competition in town and the people were very loud, stomping and yelling banging on the walls all hours of the night. Housekeeper never took dirty towels off of floor?!Genuine Hotels.com guest review
"Bed for night"
Lamp broken. Loud neighbors. Toilet issues. Nice sized room. Clean enough.Genuine Hotels.com guest review
The staff was amazing and the lady at the front desk made us feel like family coming in for Christmas. The rooms felt a bit outdated but they were clean and the kitchenette made our stay a bit easier.Genuine Hotels.com guest review
Stay was good! Place really needs an update. Restaurant wa terrible.Genuine Hotels.com guest review
"Ocean, Ice Skating, and Memories!"
Just a quick one-night stay, but the good ol' Carousel did not disappoint! Having stayed here years ago, when my wife was still alive, this trip back brought back many happy memories. The ice skating rink is still in the center of the hotel, and it felt great to get out there and skate around with the kids again for a while. The room was warm and inviting […] (this was a late November visit). Check-in and checkout were quick and easy, and I really enjoyed my (short) stay. Read moreGenuine Expedia guest review
"Good family Hotel"
The accommodations were average. Beds were hard as a rock not good if you have back problems. The hotel had nice amenities such as ice skating,pool,hot tub,sauna,and game room. The resteraunt had a bit pricy menu but food was good. I go to Ocean City every year and I would not rule this one out but will be looking for a place with more comfortable room […] accommodations . Read moreGenuine Hotels.com guest review
"Nice hotel close to the beach"
Very nice. When I booked, the only thing available from expedia was "city view" but when we checked in they had us in an oceanfront room. Nice surprise!Genuine Expedia guest review
it was goodGenuine Hotels.com guest review
Great hotel, i really enjoyed it. My fiance and i stayed there for the weekend. It wasnt exactly what we imagined our anniversary weekend to be as this hotel is geared more towards families. They have an ice rink and a nice size game room as well as a pool. Overall it was a good experiance though.Genuine Hotels.com guest review
I stayed at the Carousel for one night, it wasn't 5 stars but it was just fine for my friend and her one year old! The pool was big, and the hot tub was nice, the pool attendant let us take the one year old in it so that was really nice. We really enjoyed our balcony view to the ocean. I would stay again!Genuine Hotels.com guest review
"Fabulous Food, ice rink, Beachfront Hotel."
Lovely room, a little outdated has everything you need though and comfortable, a flat screen tv, microwave, sink mini refridgerater everything you need in the rooms. A little short on power outlets to charge phones. Awesome view of the Bayside. Food was AMAZING!! in their ocean front restaurant, and considering the kitchen was slammed with a 200 guest […] wedding also being hosted that evening. We are returning again for our daughters wedding next september, and this time we plan on renting one of the 3 bedroom condo's. Ice rink in the centre of the auditorium is an added all year round bonus.Postioned right on the beach front no busy footraffic at all way past the boardwalk aread. Very peaceful. Read moreGenuine Hotels.com guest review
"Enjoyed my stay."
Main problem was NO HEAT. Arrived inmid-October and HEAT was not an opton. My room was 60 degrees. They did bri g a small heater into the room.Genuine Expedia guest review
"Potential for future visits"
Chose Carousel on a whim with Hotels.com pricing helping our decision. Room was clean, bathroom a bit small, "kitchen" less than expected - no means to wash coffee mugs if we chose to make coffee, no burners to heat any meals just Small microwave with no plates or utensils provided. Sink was deep enough to use but no detergent available. Did not readily […] see a place for beach towel availability. Staff at front desk was friendly. The ramp up to the glass elevator was tight to negotiate with the baggage cart. Ocean view was great. Read moreGenuine Hotels.com guest review
"good choice hotel"
Came to spend the weekend with my boyfriend and some friends. Really enjoyed the parking garage for our cars. Hotel staff was very nice. We were very impressed with our rooms. Normally we stay at cheaper hotels but decided to spend a little more and we were very happy with the decision. Great location as well!Genuine Hotels.com guest review
Used the undisclosed discount rates on Expedia, after booking was told it was the Carousel Hotel. This was stated as a 3 star hotel. I was not given a choice to choose the bed or room view on this site. When we arrived I liked it, until I went to our room. The view was the 2nd floor roof and the other part of the hotel was in front of that with No view […] at all. The room size was nice but had two double beds, My choice would have been a King. The bedspread was from 1979 and one of the beds mattress was so soft and old, it to was from 1979. The other bed was better and newer. They had good pillows for both beds and three a piece on each bed. Nice big screen TV, Refrigerator, microwave was nice. The bathroom was very small. Read moreGenuine Expedia guest review
"Friendly staff, just ok hotel"
Ocean view = Atlantic ocean view; bay view = parking lot, main highway, commercial buildings, houses, then the Bay! Despite reservations made months in advance for an oceanfront view, we still got the "bay view but 'recently renovated'" rooms. We got two rooms, with the "bay view". The rooms appeared not recently renovated, maybe in the last 3 years […] it was. One lamp was not working, there were no laundry bags, carpets in the rooms and corridor were not vacuumed well. The noise from the street was horrendous, we could hear traffic go by all night. The staff though was friendly. We paid around $280 per room per night. It was not worth it. Read moreGenuine Expedia guest review
"Liked this place!"
Great one night stay at Carousel. Found plenty of things to do despite the rainy day outside.Genuine Hotels.com guest review
"In desperate need of updating"
If you want to be transported back in time stay here. This hotel is in dyer need of updating. Simple things like bed skirt didn't fit and was puddled on the floor. Low ceilings, peeling wallpaper.Genuine Expedia guest review
"Second time staying here."
Loved the amenities...ie pool, skating rink. Our room was with atrium view which I didn't like...room seemed very stuffy. I would stay here again with different view.Genuine Expedia guest review
"Off season weekend stay"
My kids and i were in town for a family reunion and stayed one night. The hotel price was perfect and they didnt have a two night minimum - definite bomus. The hotel has great amenities - indoor pool and ice skating rink. We only had time for the pool which was clean and warn! The omly real complaint i have is the hotel could use a major "freshing" […] up. Decor seems dated. I also dont believe a drop ceiling is the best idea in the room bathroom. I noticed mold along some of the ceiling tiles. For a one night stay in the off season it was fine. We really enjoyed the pool. Read moreGenuine Hotels.com guest review
I grew up going to OCMD and wanted my husband to experience some of my childhood. For our 1 year anniversary we decided to go to OCMD; a close drive and inexpensive during off season. I found this hotel at Hotels.com and saw a virtual tour of the balcony rooms. I booked the hotel; and let me tell you; the virtual tour was nothing like the room we had. […] I opted for the bay view based on the video. Once we got there and checked in, the "bay view" was literally a slice of the bay. But oh well I went to unpack and hair was lining the drawers; disgusting. So we just got a wet towel and wiped them out. The beds were extremely uncomfortable, the toilet made an odd noise and the screen to the balcony had a huge slit in it so we couldn't even leave it open. I called down to the concierge to inquire about the liquor stores on a Sunday. Her response "Maryland liquor laws, I am not sure?" Seriously, we are in Maryland isn't that your job as a concierge. They couldn't tell me where to eat breakfast other than Denny's and their restaurant. The restaurant was okay; although we had to track down someone twice to seat us. I will say that Fresco's was delicious, The Little House of Pancakes was equally as good. It was at The Little House that the waitress told us about Liquid Assets. Amazing. Great atmosphere and the food was delicious. Read moreGenuine Hotels.com guest review
The stay was great and the food was outstandingGenuine Hotels.com guest review
Absolutely no complaints about this hotel. We did not have even one bad interaction with the staff.Genuine Expedia guest review
Good location and good amenities. Paint peeling and stains on ceiling, screen door to balcony was ripped, but room was comfortable otherwise. Price was great for midweek stay.Genuine Hotels.com guest review
Some of the appliances weren't workingGenuine Hotels.com guest review
"Nice Hotel on the beach"
The hotel was very nice, but as one previous reviewer stated, if you book on-line and not directly through them, they make a big deal about it at the front desk on check-in. And while our room was supposed to have a furnished balcony, we got one of the 8 or so rooms without one. Only a tiny little window to open, so not much in the way of ocean breezes […] and sounds. Read moreGenuine Hotels.com guest review
"What happened to customer service?"
When we arrived to check in the front desk was busy. An additional lady was brought to the front to help out and wasn't friendly. When we questioned handicap parking since we were traveling with my elderly grandmother, she was annoyed and let us know she doesn't work at the desk, she is just helping out. The room was clean, but the beds were terrible […] - hard, old and the pillows were lumpy and uncomfortable. The following morning before we headed out for the boardwalk my mom stop to ask if it would be possible to get some different pillows in out room and explained the condition of the current ones. The man at the desk was short in his reply and said they are all the same. I tried to help out by offering a smile and said would you be able to check into it since the are quite uncomfortable. He again seemed annoyed and said he would have new pillows in our room. When we returned later that day, the pillow weren't exchanged and I don't think he even place the request for us. The hotel has nice amenities like an ice skating rink and a nice pool, but the beds and poor customer service do not justify $170/night. I would not recommend this hotel. Read moreGenuine Hotels.com guest review
When we arrived to check-in, and they noticed we had a special needs child they upgraded our room for free. The pools and atrium areas were nice and well kept. The only issue was that that the room did not have any operational phones.Genuine Hotels.com guest review
Nice place a little dated, rooms on the small side. I always ask myself would i stay their again, and I would say yes...Genuine Hotels.com guest review
"Convenient beech trip"
Great weekend getaway! Facility offers comfortable surroundings for everyone. We will definitely stay again. It was especially nice for the off season. We extended our stay for an additional night without any difficulty. Pools were clean, ice rink enjoyable.Genuine Expedia guest review
"Music speakers in Atrium Rooms until 9:30 p.m."
The atrium rooms have loud speakers blasting ice skating music throughout the atrium area until 9:30 p.m. You had to turn the TV loud to drown out the Atrium music from entering the room. The location of the speakers needs to not blast the hotel rooms. Otherwise, the hotel was average quality with average personnel who were just happy to have a job. […] Not my first choice for Ocean City. Read moreGenuine Hotels.com guest review
"Very pleasantly surprised."
Room was quite spacious, very clean, and comfortable. Only issue, which was not really an issue, was bathroom was a little small but certainly adequate.Genuine Expedia guest review
"False advertising. Said Bayview was parking lol"
Ok for amenities. Give it 3 stars. Outdated but niceGenuine Expedia guest review
Good choice for a vacation with one exception. The room was located in a building that was not yet set for heat and at times, the room was too cool. The ice skating rink was neat and fun to watch the skaters, especially the efforts of the children.Genuine Hotels.com guest review
We upgrade our room because when book we were given false information. THE Room We were advised would not be in atrium was actually atrium. The customer service representative was the most helpful or patient and I work in customer service. Other than that we had a good time.Genuine Hotels.com guest review
"OC Bike week"
Located right on beach. Nice clean rooms. Atrium music playing 60s music all day was not our style. Best part was just 2 blocks down from Crabcake factory - a gotta eat there.Genuine Hotels.com guest review
"Great Weekend Getaway"
I had a wonderful time. I have stayed there a few times and will be back again soon.Genuine Hotels.com guest review
Given that we booked this trip during Bike Week, I was very happy that the location of the Hotel was a little distant from all the madness and blaring of engines due to Bike Week. The Hotel was very clean, staff attentive to our needs, and the restaurant saved us from having to venture out too much and get caught in the traffic jam's from the Motorcyclists […] visiting the area.. Great Location.. Read moreGenuine Hotels.com guest review
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