Very family friendly. The rooms were comfortable.Genuine Hotels.com guest review
I think it's way overpriced for what it has to offer. Location is good. Needs a lot of work done inside.Genuine Hotels.com guest review
"5th floor view"
We were on the 5th floor (ocean side) and had a nice view of the roofing and air conditioning units. Awful!! I heard others talk of the same for obviously the 6th and 7th floor until you got high enough. Other than that, it was average. Pretty pricey though for that type of hotel. Won't stay there again. Friends were close by, paid less and had a much […] nicer place. Read moreGenuine Hotels.com guest review
Hotel was very nice. Rooms were clean.Genuine Hotels.com guest review
Hotel room and bathroom could use some updating. The checkin area very crowded and not family or anybody friendly. Cars everywhere. The elevators on checkin were very crowded, long wait to get on elevator. You would think for long standing hotel they would have improved the lobby and elevators. There are a lot of floors in this hotel they should accomadate […] the influx of people. Read moreGenuine Hotels.com guest review
Our stay was good. There is plenty to do on sight. We feel our bed could have been better. Also it was very hard to get into the internet. We were not told you had to call for house keeping. Dail rom was good the girl that took care of our room was great. In all we would stay there againGenuine Hotels.com guest review
"My stay was overall good"
A suggestion would be to have papper towels in the rooms. Also the sink was leaking in the cabinet. But every thing else was great. I loved being close to the beach I loved the bristol in the middle of the autrim.Genuine Hotels.com guest review
"we"ll be back"
Very nice stay, great for kids and teens. Beach is nice and noticed a lot of the kids had fun ice skating and watching the beach movie. Food was excellent.Genuine Hotels.com guest review
We had a very nice room. There were five of us and we were very pleased with the room and bedding. The only thing that was not up to par was the indoor pool. Which did not have enough towels for everyone and it had a strong odor.Genuine Hotels.com guest review
"Wasn't what I expected for the money."
No towels by pool every time asked they would say any minute, hour later no towels. Elevators slow. Got a grand view of the parking lot, Booked this hotel because it bragged about firework over the ocean. Guess what no fireworks.Charge extra for people staying in room but give no extras for them(no extra towels, no extra chair coupons)Genuine Hotels.com guest review
The Hotel is set up for family - very busy. The elevators were slow as so many people using them - thankfully we were on the second floor and could use the stairs. The staff were friendly and helpful.The room was tired but clean. Holes in the curtains and blankets!!! but nothing to unclean. The kids loved the iceshow and ice skating and then going to […] the beach for a swim!!! Read moreGenuine Hotels.com guest review
Room was clean and the Hotel amenities and location were great.Genuine Hotels.com guest review
"Made me feel bad that I booked through Hotels.Com"
from the first phone call to the front desk to the receipt at check out, I was constantly reminded that I was a second class guest because I used " a third party provider". I cautioned them that the world of out of towners book always from web sites as they provide a search engine and reviews. Not withstanding- Carosel insures that their bad view rooms […] are filled with hotel booking internet guests- who would fill them? They also let you know that there would be a $250 charge to my CC if they thought I would smoke and $25 if the beach chairs arent returned. They didn't greet you at the dining room- persona non grada Read moreGenuine Hotels.com guest review
My husband and I took our two year old for his first beach vacation. I was very pleased with the amenities that the hotel offers for the children but I was slightly disappointed in other areas. On two separate occasions, I found hairs (not belonging to us) in the tub and in the sink. I was sickened by this. There were also few English speaking employees. […] This can be a problem when trying to communicate. Especially ordering room service. I would stay again because my son had a BLAST but they need to raise the bar on the cleanliness factor. Read moreGenuine Hotels.com guest review
The hotel itself is nice. It could use some maintenance. You could hear water flowing through pipes in the ceiling. The staff customer service was not consistent. Some members did excellent, while others were severely slacking. Location is ideal. Close to the beach. Close to local stores.Genuine Hotels.com guest review
Overall the stay was good, The rooms were overpriced for what we got. The difference from the pictures to the actual rooms were the widest I have seen. The beds are ok, the room was clean and service was good. One final thing, the TV didn't work.Genuine Hotels.com guest review
First thing, you cannot control the warmth or coolness of your room. Had to call and have the room clean (4pm help said they were done for the day) lost power in the room. Beds were very uncomfortable. Elevators could not keep up with traffic. Very noisy in your room. I will not stay there again and will not recommend the hotel to anyone. Beware of […] all comments! Read moreGenuine Hotels.com guest review
"Great Vacation Hotel!!!!"
I was very satisfied and will be planning to stay again!! Love the beach being right out the back door! Great place to relax and enjoy. Front desk personnel was fabulous. I enjoyed watching the kids ice skating. They have something for everyone. If you don't like the ocean water or being outside they have a large indoor pool. Want to go outside and […] relax but not at the ocean? They have area filled with beach chairs, and outdoor pool with live palm trees. Yes!!! Live Palm Trees in Maryland! You get the feeling over being at a tropical resort. Plus you can enjoy great food and your favorite drink. Read moreGenuine Hotels.com guest review
I booked this hotel based on location which by the way was awesome. However the condition of the room was substandard especially for the price... Carpets we're not vacuumed, the sliding door was broken, air condition blowed air as if it was on fan. The other amenities made up for it with the indoor pool, ice rink and restaurant on site. I believe if […] this hotel paid a little more attention to a few details it would be a place I would want to return to. Read moreGenuine Hotels.com guest review
"Poor Hotel service"
We booked an atrium room and were given a street-view room, and, after asking, were told no atrium rooms were available, but they could give us a roof view! No apology, just disdain for me interrupting the personal conversation. The pool and food service staff were equally annoyed that they had to stop their personal conversations to do their jobs, […] and had no information about the other parts of the hotel. The location was good and there is a lot to do with children at the hotel, just don't expect any of the staff to be helpful. Overall, I would return if the management changed. Read moreGenuine Hotels.com guest review
"Carousel needs to do a 180 degree turn"
Not so pleased with the amount of money that I spent for a room to have a broken toilet seat, hair from previous guests everywhere, no sheets or blankets for sofa bed. Dust everywhere. Amenities were okay. And the flies were terrible.Genuine Hotels.com guest review
Found mold in bathroom above shower not pleasant too see, room was a bit smallGenuine Hotels.com guest review
Very Nice stay; family loved itGenuine Hotels.com guest review
Front desk was very helpful. rooms with courtyard openings overlookng ice rink were extremely noisy. Front desk was accommodating in changing room location which was much quieter and more pleasant.Genuine Hotels.com guest review
"Not worth the money"
Location and a view is all this hotel has to offer. The room was dirty and very run down. Ice machine on our floor broken and could tell it had not worked in many months. Furniture very run down, outdated and most of all dirty. The arm on the sofa in our room had a huge tear in it. The only plus was the view which was awesome. We have stayed in other […] hotels in Ocean City and I definitely would not recommend this one. Read moreGenuine Hotels.com guest review
The staff was friendly and professional. Lots of young kids making noise all night. Rooms were great and clean.Genuine Hotels.com guest review
"Bring your own pillow. The ones provided are lump."
We enjoyed our stay. However, the air conditioning was VERY noisy and the pillows were terrible and lumpy.Genuine Hotels.com guest review
Hotel is not maintained well. Do not recommended hotel for family with small children. No party policy is hardly enforced, very loud at night. Would prefer higher rates for better quality.Genuine Hotels.com guest review
"Service was great. Room needed updating."
The service/staff was great. The room (especially the bathroom) needed updating and repair (i.e. tub fixtures were ready to fall out of the wall, baseboards pulling away from the wall, etc.) The common oceanfront area was wonderful. Overall it was a nice stay.Genuine Hotels.com guest review
"Don't come during senior week."
The accommodations were acceptable and the hotel is right on the beach and includes a pool and beach bar which we enjoyed. For some reason they have an ice skating rink as well...I don't really understand that, but the families staying there seemed to enjoy that activity. Unfortunately we were there the last weekend in May and there were many high school […] and college graduates staying in the hotel who became quite obnoxious by the end of our trip. My friend and I enjoy partying and made the obligatory pilgrimage to Seacrets both days that we were in town, but the screaming and yelling from the balconies and general immature behavior of the younger crowd drove us to check out a day early and return to the Delaware beaches where things were a bit less intense. If you're looking for somewhere cheap that's right on the beach, this hotel may be for you, however don't expect a 4 or 5 start experience. Read moreGenuine Hotels.com guest review
Overall hotel was nice. A lot of painting and maintenance, looks like updating some outdated rooms. Great beach access! Only complaint was air conditioning not being able to be adjusted. Room was pretty cold.Genuine Hotels.com guest review
"Don't get an atrium view balcony!"
When I booked the hotel and it said "Balcony" I had no idea I would be looking out to an indoor ice rink with a bunch of screaming children. Luckily I went to the front desk and they gave me a room with a front balcony. I go on vacation to relax...I'm not sure how anyone on vacation could possibly relax in that room.Genuine Hotels.com guest review
We hadn't been on a vacation alone in 6 years and that was in the Bahamas. This resort was the closest to making us feel like we were there again. Palm trees, ice skating, indoor and outdoor pools, restaurants on site, clean rooms, the balcony, etc. Just wonderful. The only thing we wished was different was the distance to the boardwalk. Overall a fabulous […] place to stay. Definitely will come back. Read moreGenuine Hotels.com guest review
TV had a blacked out spot. And screen door was off track.Genuine Hotels.com guest review
Our family loved this place. The only thing we didn't like was our shower head wouldn't change settings it was stuck on blast and the room was very cold and that wasn't good for my 10 month old baby. Other than that the staff was amazing and the rooms were very clean and bigGenuine Hotels.com guest review
"A Great Place to Stay for the Family"
This is a great hotel for a family. My son loved the ice skating, the indoor pool is quite large, the outdoor pool is nice, and the beach access is wonderful. The staff was pleasant and helpful, which was a change from other places I'd stayed in Ocean City. I highly recommend this place and my family and I will definitely be staying there again.Genuine Hotels.com guest review
Location is very good. Restaurants are near by and food lion groceries store is across the street. Hotel condition is OK but still need to update linens. My kid loves indoor pool which is nicely heated and clean. Ice rink is a bonus. The down side is heating/air conditioning system. They only have one system running at a time. You can not switch to […] cool from heat. Falls and spring visit will be very challenging. Extra blanket in the closet was stink. It seems they did not wash after previous visitors. We needed to ask for new extra blanket. Kitchenette is only partial. You will have sink, compact fridge and small microwave. They did not provide paper towel, soap or utensils. That was pretty much disappointing for us. We may not come back in summer. Read moreGenuine Hotels.com guest review
"Relaxed Location but far from main bars/boardwalk"
Everything was just fine. Nothing exceptional but nothing bad. I would certainly recommend this resort. If you are looking to spend your time in OCMD at Seacrets, this would not be the place to stay. It is far from the main bars and taxi service is terrible.Genuine Hotels.com guest review
My only complaint is I would have loved to had a view of the beach n not the skating rinkGenuine Hotels.com guest review
The hotel was a great choice for our Memorial Day weekend getaway. The rooms were very large with mini fridge and microwave. The room could use an update but it was clean and carpet looked fairly new. Pools were nice and beach bar was a god spot to grab a quick lunch. The location was a little ways from the boardwalk but we didn't mind because the beach […] wasn't as crowded. I would stay here again however next time I would pay more for an ocean view room. We had a city view and the street noise was very loud at night. There is a bar across the street that was loud too and motorcycles were racing up and down the street. Read moreGenuine Hotels.com guest review
"Needs some serious plumbing maintenance."
There was a constant noise of flushing just on the other side of our ceiling tile the hall had a leak coming through it. I seen someone replace the tile without fixing the leak just replaced the soggy tile that was then left in a bad in the hallway.Genuine Hotels.com guest review
I was pleased with everything about the hotel. We were there for the Crusin car weekend. The only thing not happy about was that our room was on atrium level and the noise is alot louder because of echo. Also our balcony was right next to beach acess door and thats were people gathered to talk and smoke. Got loud there too when trying to sleepGenuine Hotels.com guest review
"Not a great experience"
When I arrived at the hotel I realized there was a convention going on that week. I arrived at 3am and there was no parking. I went inside to speak to the front desk and security and instead of trying to find a solution they laughed in my face. As far as I'm concerned if you know a convention is taking a place and you're parking lot is going to be fully […] booked find another solution for guest who are not there for the convention a parking spot. They had large vehicles with their tractors taking up 5 spots not even parking correctly. They all pulled in the spot as if it was their own personal drive way! The hotel was not clean. It felt dirty sticky and a bad smell. I did no feel comfortable staying there and definitely won't stay there again. Read moreGenuine Hotels.com guest review
"The place to stay!"
The rooms were awesome! We loved how close the beach was to the hotel and my whole family enjoyed every day of our trip! It is absolutely amazing. We will definitely stay here again!Genuine Hotels.com guest review
its old and shows it you may say its remodel but it still looks 40 years old the one I had was remodeled you say 1 year ago,but stills has patches on walls ceiling ,stains -the noise from a/c was lound and both sinks was very slow draing. when I called you said you had a ice ring you didn't say you charged for it 1out of10 you get a 2Genuine Hotels.com guest review
"Water was off during our stay."
The room was run down. The only nice part was the flat screen tv. We couldn't use any of the amenities. The pool, restaurants and the ice rink were all closed during our stay. The worst part of the trip was the water was shut off. I really wish I would have known all of this before booking the trip. We would have stayed somewhere else. The location […] was good. Right on the beach. The housekeeper was extremely nice and accommodating. She deserves a raise. Read moreGenuine Hotels.com guest review
"Plenty of places to choose from"
Although this is on the Northern end of Ocean City, there were plenty of things to do on that end. The only drawback was the noise coming from the atrium, as we had an atrium view. Also, there was a horrid smell in the hall as we were checking out. The smell made us gag!! Other than that, we had a pleasant stay!!!Genuine Hotels.com guest review
i went for my 50th birthday on a Tuesday night to get away. the hotel seems very empty yet the hotel still placed a neighbor next to our room with crying kids all night. Spacing out would have been nice since the place was not full.Genuine Hotels.com guest review
"enjoyed our time at the hotel"
Our experience at the carousel was very nice but the hotel needs certain up keeps such as new carpeting and furniture in the lobby and also a new coat of paint would bring an elegance to an already enjoyable hotel. The ice skating rink is a big plus and very affordable. The view of the beach from our room was spectacular!Genuine Hotels.com guest review
"nice hotel for the money"
the hotel was nice. the pool, the ice rink, and beach views were all good. however the beds and pillows were so uncomfortable. definetly bring your own pillows!!! but it was very clean and the staff was very helpful and polite.Genuine Hotels.com guest review
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