The stay was alright but for the money you paid for the room for a week. It was poorly painted, the carpet had a large stains on it. When you closed the curtains there were large stains on them. The decor was extremely outdated and all the doors were warped.THe room we rented had two queen beds and one of them was broken. The pools were nice and the […] ice skating show was fun to watch. The outside cafe was over priced but it had a great outside space with firepits and had was very convient access to the beach. Although the outside restrooms were disguesting. Read moreGenuine Hotels.com guest review
Family friendly. Right on beach. Good location.Genuine Hotels.com guest review
Our bathroom smelled of vomit. The back of the bathroom door had liquid splashed on it (looked like urine). The towels weren't all clean. Under the bed was not vaccummed. Housekeeping was so bad that there was a hair clip from a previous guest left on the headboard. The pool and ice skating rink were fun. When we ate outside and the service was extremely […] slow. Read moreGenuine Hotels.com guest review
"great place to stay"
This hotel is a great place to stay! It is especially nice if you have children ad there is an ice rink, moon bounce, indoor and outdoor pool, and other things for kids. My only criticism is the noise in the rooms. music from the ice rink is extremely loud-not good for napping or early sleeping. Otherwise the place is awesome!Genuine Hotels.com guest review
"Ok hotel but room smelled"
The check in, front desk staff, maintenance guys were all great. But the rooms smelled horrible when the a/c was on so we kept the windows open. Needs maintenance. Housekeeping was satisfactory. Would not recommend only because of the room smell.Genuine Hotels.com guest review
"First and last visit"
I didn't like the hotel IT ALL!it was a nightmare to get on elevators. My kids had to take the stairs because it was impossible to use the elevator with all the people that was waiting. The bathroom were not very clean. The room was ok. The ice skating show was very good.Genuine Hotels.com guest review
Needs updating. Beach is very crowded. Outdoor pool is very crowded. Guests are allowed to 'save' beach chairs all day even if they are not at the pool, often leaving no place to sit or put down your belongings. Elevator service needs improvement. If you have a luggage or beach cart you need extra time to get an elevator. Front desk service friendly […] and knowledgeable. Outside bar and grille is a bonus. Wait staff is friendly. Read moreGenuine Hotels.com guest review
Our first night in a suite on forth floor not so nice...ceiling a mess ,paint chipping off woodwork and bathroom so tiny you could barely get in.We then moved to third floor and much nicer.Genuine Hotels.com guest review
I expected a bit more as far as cleaning of room . Never had to ask before to have room swept or counter tops wiped off. Didn't run sweeper or damp mop the floor either. I m sure the tub wasn't scrubbed either and we left good tips each day, the hotel was fun as far as things to do.Genuine Hotels.com guest review
"average room on the street side of the Carousel"
used to take my kids to the Carousel over 12 years ago, and since my son wanted to revisted his youth ( they are now 16- 17 ) so we went for 5 week days in july. all is still the same so some updates are needed, the ice rink needs to be replaced by a large indoor pool, and a large outdoor pool would also be nice instead of fighting for a chair each […] day. Read moreGenuine Hotels.com guest review
The Carousel is a older hotel, but is in considerable good condition. It's great to have easy access to the beach from the hotel. The dinner meals were delicious. Outdoor pool area is small yet nice, indoor pool is large, pool bar is accommodating, & rooms are clean.Genuine Hotels.com guest review
Staff very good. Room ok, but very loud around room. Elevator and banging pipe noise. Beach location, outside Bar and grill, inside pool, outside pool, ice rink, very good. Too far from boardwalk if you wanted to go there.Genuine Hotels.com guest review
"Average at best"
Location was good for beach access but rooms were not cleanGenuine Hotels.com guest review
"Avoid skating rink view"
Room was noisy (courtyard). Buffet was expensive for limited selection and lack of refills on drinks. Location is good, Some decor seemed dated. Long wait for elevators at times.Genuine Hotels.com guest review
"Plenty to do!"
We were there for a romantic getaway, and found the proximity to fine restaurants perfect for us. And the relaxing afternoons at the outdoor lounge were the perfect way to end beach time! Friendly staff, and fun to have a real ice show in the evening! Clean rooms, easy bus access, not "fancy" but just right!Genuine Hotels.com guest review
"won't go back again"
I did not enjoy it at all. The room had a loud noise in it coming from the AC unit and it kept us up for days. I had complained about it and they tried to fix it. My husband slept on the balcony and I slept in the lobby and my son slept with earplugs. The bathroom was not clean. The bedspread was old and it looked like it needed a good wash. The unit […] we stayed in was right by the band outside the bar and it was loud during the afternoon. The kiddie pool was right below us and the kids screaming didn't help either. I will not stay there again. Read moreGenuine Hotels.com guest review
Very family friendly. The rooms were comfortable.Genuine Hotels.com guest review
I think it's way overpriced for what it has to offer. Location is good. Needs a lot of work done inside.Genuine Hotels.com guest review
"5th floor view"
We were on the 5th floor (ocean side) and had a nice view of the roofing and air conditioning units. Awful!! I heard others talk of the same for obviously the 6th and 7th floor until you got high enough. Other than that, it was average. Pretty pricey though for that type of hotel. Won't stay there again. Friends were close by, paid less and had a much […] nicer place. Read moreGenuine Hotels.com guest review
Hotel was very nice. Rooms were clean.Genuine Hotels.com guest review
Hotel room and bathroom could use some updating. The checkin area very crowded and not family or anybody friendly. Cars everywhere. The elevators on checkin were very crowded, long wait to get on elevator. You would think for long standing hotel they would have improved the lobby and elevators. There are a lot of floors in this hotel they should accomadate […] the influx of people. Read moreGenuine Hotels.com guest review
Our stay was good. There is plenty to do on sight. We feel our bed could have been better. Also it was very hard to get into the internet. We were not told you had to call for house keeping. Dail rom was good the girl that took care of our room was great. In all we would stay there againGenuine Hotels.com guest review
"My stay was overall good"
A suggestion would be to have papper towels in the rooms. Also the sink was leaking in the cabinet. But every thing else was great. I loved being close to the beach I loved the bristol in the middle of the autrim.Genuine Hotels.com guest review
"we"ll be back"
Very nice stay, great for kids and teens. Beach is nice and noticed a lot of the kids had fun ice skating and watching the beach movie. Food was excellent.Genuine Hotels.com guest review
We had a very nice room. There were five of us and we were very pleased with the room and bedding. The only thing that was not up to par was the indoor pool. Which did not have enough towels for everyone and it had a strong odor.Genuine Hotels.com guest review
"Wasn't what I expected for the money."
No towels by pool every time asked they would say any minute, hour later no towels. Elevators slow. Got a grand view of the parking lot, Booked this hotel because it bragged about firework over the ocean. Guess what no fireworks.Charge extra for people staying in room but give no extras for them(no extra towels, no extra chair coupons)Genuine Hotels.com guest review
The Hotel is set up for family - very busy. The elevators were slow as so many people using them - thankfully we were on the second floor and could use the stairs. The staff were friendly and helpful.The room was tired but clean. Holes in the curtains and blankets!!! but nothing to unclean. The kids loved the iceshow and ice skating and then going to […] the beach for a swim!!! Read moreGenuine Hotels.com guest review
Room was clean and the Hotel amenities and location were great.Genuine Hotels.com guest review
"Made me feel bad that I booked through Hotels.Com"
from the first phone call to the front desk to the receipt at check out, I was constantly reminded that I was a second class guest because I used " a third party provider". I cautioned them that the world of out of towners book always from web sites as they provide a search engine and reviews. Not withstanding- Carosel insures that their bad view rooms […] are filled with hotel booking internet guests- who would fill them? They also let you know that there would be a $250 charge to my CC if they thought I would smoke and $25 if the beach chairs arent returned. They didn't greet you at the dining room- persona non grada Read moreGenuine Hotels.com guest review
My husband and I took our two year old for his first beach vacation. I was very pleased with the amenities that the hotel offers for the children but I was slightly disappointed in other areas. On two separate occasions, I found hairs (not belonging to us) in the tub and in the sink. I was sickened by this. There were also few English speaking employees. […] This can be a problem when trying to communicate. Especially ordering room service. I would stay again because my son had a BLAST but they need to raise the bar on the cleanliness factor. Read moreGenuine Hotels.com guest review
The hotel itself is nice. It could use some maintenance. You could hear water flowing through pipes in the ceiling. The staff customer service was not consistent. Some members did excellent, while others were severely slacking. Location is ideal. Close to the beach. Close to local stores.Genuine Hotels.com guest review
Overall the stay was good, The rooms were overpriced for what we got. The difference from the pictures to the actual rooms were the widest I have seen. The beds are ok, the room was clean and service was good. One final thing, the TV didn't work.Genuine Hotels.com guest review
First thing, you cannot control the warmth or coolness of your room. Had to call and have the room clean (4pm help said they were done for the day) lost power in the room. Beds were very uncomfortable. Elevators could not keep up with traffic. Very noisy in your room. I will not stay there again and will not recommend the hotel to anyone. Beware of […] all comments! Read moreGenuine Hotels.com guest review
"Great Vacation Hotel!!!!"
I was very satisfied and will be planning to stay again!! Love the beach being right out the back door! Great place to relax and enjoy. Front desk personnel was fabulous. I enjoyed watching the kids ice skating. They have something for everyone. If you don't like the ocean water or being outside they have a large indoor pool. Want to go outside and […] relax but not at the ocean? They have area filled with beach chairs, and outdoor pool with live palm trees. Yes!!! Live Palm Trees in Maryland! You get the feeling over being at a tropical resort. Plus you can enjoy great food and your favorite drink. Read moreGenuine Hotels.com guest review
I booked this hotel based on location which by the way was awesome. However the condition of the room was substandard especially for the price... Carpets we're not vacuumed, the sliding door was broken, air condition blowed air as if it was on fan. The other amenities made up for it with the indoor pool, ice rink and restaurant on site. I believe if […] this hotel paid a little more attention to a few details it would be a place I would want to return to. Read moreGenuine Hotels.com guest review
"Poor Hotel service"
We booked an atrium room and were given a street-view room, and, after asking, were told no atrium rooms were available, but they could give us a roof view! No apology, just disdain for me interrupting the personal conversation. The pool and food service staff were equally annoyed that they had to stop their personal conversations to do their jobs, […] and had no information about the other parts of the hotel. The location was good and there is a lot to do with children at the hotel, just don't expect any of the staff to be helpful. Overall, I would return if the management changed. Read moreGenuine Hotels.com guest review
"Carousel needs to do a 180 degree turn"
Not so pleased with the amount of money that I spent for a room to have a broken toilet seat, hair from previous guests everywhere, no sheets or blankets for sofa bed. Dust everywhere. Amenities were okay. And the flies were terrible.Genuine Hotels.com guest review
Found mold in bathroom above shower not pleasant too see, room was a bit smallGenuine Hotels.com guest review
Very Nice stay; family loved itGenuine Hotels.com guest review
Front desk was very helpful. rooms with courtyard openings overlookng ice rink were extremely noisy. Front desk was accommodating in changing room location which was much quieter and more pleasant.Genuine Hotels.com guest review
"Not worth the money"
Location and a view is all this hotel has to offer. The room was dirty and very run down. Ice machine on our floor broken and could tell it had not worked in many months. Furniture very run down, outdated and most of all dirty. The arm on the sofa in our room had a huge tear in it. The only plus was the view which was awesome. We have stayed in other […] hotels in Ocean City and I definitely would not recommend this one. Read moreGenuine Hotels.com guest review
The staff was friendly and professional. Lots of young kids making noise all night. Rooms were great and clean.Genuine Hotels.com guest review
"Bring your own pillow. The ones provided are lump."
We enjoyed our stay. However, the air conditioning was VERY noisy and the pillows were terrible and lumpy.Genuine Hotels.com guest review
Hotel is not maintained well. Do not recommended hotel for family with small children. No party policy is hardly enforced, very loud at night. Would prefer higher rates for better quality.Genuine Hotels.com guest review
"Service was great. Room needed updating."
The service/staff was great. The room (especially the bathroom) needed updating and repair (i.e. tub fixtures were ready to fall out of the wall, baseboards pulling away from the wall, etc.) The common oceanfront area was wonderful. Overall it was a nice stay.Genuine Hotels.com guest review
"Don't come during senior week."
The accommodations were acceptable and the hotel is right on the beach and includes a pool and beach bar which we enjoyed. For some reason they have an ice skating rink as well...I don't really understand that, but the families staying there seemed to enjoy that activity. Unfortunately we were there the last weekend in May and there were many high school […] and college graduates staying in the hotel who became quite obnoxious by the end of our trip. My friend and I enjoy partying and made the obligatory pilgrimage to Seacrets both days that we were in town, but the screaming and yelling from the balconies and general immature behavior of the younger crowd drove us to check out a day early and return to the Delaware beaches where things were a bit less intense. If you're looking for somewhere cheap that's right on the beach, this hotel may be for you, however don't expect a 4 or 5 start experience. Read moreGenuine Hotels.com guest review
Overall hotel was nice. A lot of painting and maintenance, looks like updating some outdated rooms. Great beach access! Only complaint was air conditioning not being able to be adjusted. Room was pretty cold.Genuine Hotels.com guest review
"Don't get an atrium view balcony!"
When I booked the hotel and it said "Balcony" I had no idea I would be looking out to an indoor ice rink with a bunch of screaming children. Luckily I went to the front desk and they gave me a room with a front balcony. I go on vacation to relax...I'm not sure how anyone on vacation could possibly relax in that room.Genuine Hotels.com guest review
We hadn't been on a vacation alone in 6 years and that was in the Bahamas. This resort was the closest to making us feel like we were there again. Palm trees, ice skating, indoor and outdoor pools, restaurants on site, clean rooms, the balcony, etc. Just wonderful. The only thing we wished was different was the distance to the boardwalk. Overall a fabulous […] place to stay. Definitely will come back. Read moreGenuine Hotels.com guest review
TV had a blacked out spot. And screen door was off track.Genuine Hotels.com guest review
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