We've stayed here a few times. Each time it is consistently clean and comfortable with very friendly service.Genuine Hotels.com guest review
""OK" stay for a last minute trip"
The location of the hotel is great...perfect walking distance to The Village, tons of places to eat and also down to the lake. The hotel itself is less than up to par. Seems to be a bit run down. Our remote in our room did not work, our shower head in the shower shot water everywhere but down, the restaraunt attached to the hotel is def. not a "seller", […] the hotel's jacuzzi was also broken. As with my title...the hotel did the job for a last minute Big Bear get-a-way, next time with more time I will look to stay elsewhere. Read moreGenuine Hotels.com guest review
"Just an ok place to stay"
The location of the hotel was excellent. Price of the hotel was reasonable for what you get.Genuine Expedia guest review
It was great except we wanted to move to the front of the hotel where the pool was and was told there were no rooms available. seemed odd considering the parking lot was empty on a Thursday arrival.Genuine Hotels.com guest review
"I request to have an equipment in the room"
I asked front desk several time that I requested to have emergency smoke alarm with light flashing just in case something happen in the room for back up but the hotel did not put in the room.Genuine Expedia guest review
"It is okay"
It is located inside of the village where are the most restaurant mainly are. But there are a lot of construction in process there and hard to find the entrance and the exit. The total condition inside of the hotel is good. The Jacuzzi is broken though.Genuine Expedia guest review
"Nice place, reasonable rates."
My son and I had a double queen room, it was clean and comfy. WiFi was simple to get into and conditions of the room were very good. Everything seemed pretty new, the location to the shops and restaurants were excellent and that is why I decided to try this hotel. I would highly recommend them to anyone looking to see Big Bear, CA. We already are planning […] to go back in a couple of years. Enjoy! Read moreGenuine Expedia guest review
"Nice Cute Rooms"
I thought the hotel was great. Only downside was the outdated television in the room and the guys in the lobby weren't too helpful.Genuine Hotels.com guest review
"Hotel seems to be neglected."
All vending machine out of order, payper view didn't work. Hotel room had a old odor. outdoor umbrellas all needed fixing before you could open. It was clean and the hotel staff was pleasant. We were up graded to a king room, but it was handicapped with no tub. I didn't request a upgrade, I had selected a Jr. King Suite. If this was a upgrade I hate […] to see the room I selected. Read moreGenuine Expedia guest review
"In the middle of it all."
Great place to stay. Great hotel.Genuine Hotels.com guest review
"Nice hotel, but...."
Being so close (walking distance) to all sorts of little boutiques was great. The access to the hotel itself was made a little tricky because of some road construction right along the main road, but nothing the hotel could do about it. What they could do though is improve the quality of the food in there attached restaurant. We only had a brunch there, […] but for $20 per person it was really lousy... I need also to mention the receptionist that practically called me stupid because I booked that hotel only a few days ahead through a travel website. She basically told me that I should of called them directly rather than use a 3rd party. I don't really want my decisions questioned after driving 4 hours straight! Other than that, the hotel was just fine for our one night romantic getaway... Read moreGenuine Hotels.com guest review
"I will definetly stay here again."
Very comfortable! Nice rooms, bar and pool. No long walks to parking area. Definietly will book a room here again no matter what the season!Genuine Hotels.com guest review
Update your ad, take off In-Room Movies and take off Welcome Gift.Their directory & your ad promised in room movies and pay-tv options, to which they said "Oh no we don't have that" when we called to say the remote didn't work. We had to ask for a bedspread & the front desk guy acted like he didn't know what that was. Their directory promised a room-service […] menu included and it was not, we could tell it had been ripped out, we didnt' bother to ask if they have room service, we figure they do not even though they advertise that they do. Your ad mentions "welcome gift upon arrival", you should take that off. Nothing was said about that. There were only 2 trash cans in the whole room, one in the bathroom & one by the fridge. A lamp was burnt out. They held $50 on the credit card for "incidentals" but I do not know why since they don't offer any incidentals. That was refunded but really, what's the point? Read moreGenuine Hotels.com guest review
Comfortable room, lovely warm outdoor pool and jacuzzi, plenty of parking, easy walk to village shopping and events. Stillwell's eatery in hotel is very nice, slightly pricey.Genuine Expedia guest review
"Great Vacation Location"
Very cozy room and quiet...Nice atmosphere. Walking distance to The Village and the American Liberty Boat. Room was cleaned and fresh towels supplied. We will definitely book at the Northwoods again.Genuine Expedia guest review
"Nice hotel. Not the best, but nice enough"
I like the hotel, for the money, on Bear Mountain Rd. that is close to our favorite resturante, the Captains Anchorage. That hotel has Old World Charm, a nice resturante and is close to the best ski resort.For being close to the village, the Northwoods Hotel is the best. Nothing else on the mountain compares. I give the Bear Mountain old world charm […] hotel a 4+ and I give NORTHWOODS A 4 GRADE, WHILE ALL OTHERS ARE FROM 1+ to 3- Read moreGenuine Hotels.com guest review
overall is ok but when i booked a room I booked it with balcony when I arrived it was not available with the balconyGenuine Expedia guest review
"Great place to stay in Big Bear"
This is our 2nd time to this hotel and we will be back again.Genuine Hotels.com guest review
"Customer Service Was Missing Here"
This was a last minute get-away for my wife and I with our 2 year old son. We were woken the first night by rather loud argument down the hall between hotel staff and one of the guest. There was no apology for waking guests at 2 a.m. The service has gone down from what it was over a few years ago. I haven't made up my mind if I will book at this location […] again. Read moreGenuine Expedia guest review
Everything was great with the one exception of air/heat. Our room was super hot and we were unable to put on the air. We simply opened the window and enjoyed the fresh air. The guests above us were quite loud as well. Next time I'll ask for the top floor.Genuine Hotels.com guest review
We had a room on the back of the hotel overlooking the parking lot. There seemed to be many empty rooms with balconies overlooking the pool. That would have been nicer.Genuine Expedia guest review
This hotel has a great location being right next the The Village shopping area in Big Bear. I went during the off-season so it was very quiet and clean. My only real complaint is that I stayed there three nights and maid service never once came to my room to clean. In fairness, I was in my room at times during the day at had the "Do Not Disturb" sign […] out and if I really wanted them to come I could have called the front desk and asked. However, I would leave my room for hours every day and was just quite surprised to come back each time and find they had not come in to clean up while I was gone. I've never experienced that at a hotel before. It was especially weird considering it was the off-season and they barely had any guests that weekend. Read moreGenuine Hotels.com guest review
"over all stay"
Very pleasant stay & satisfied with room, but pillows were flat & uncomfortable. Really enjoyed fireplace in room & very cozy. Loved the fact you had a restaurant!Genuine Hotels.com guest review
"Not what I expected"
The pictures on the internet looked much nicer than the hotel room in person. I thought we were getting a jacuzzi bath tub in room. When we checked in, we were "upgraded" to face the pool. No jacuzzi tub in room.Genuine Expedia guest review
"Wonderful Experience ! =)"
Had an awesomely relaxing and fun trip. Kids had wifi in the room. Wife and I hung out in the spa and pool both days of our stay. We went on walks to the village and surrounding areas a few times, it was very close. Place was very clean and room was very nice and spacious,. Bed was very comfortable. Everything was nice, down to the linens, blankets […] and pillows; which were all high quality. The staff was nice and gave us plenty of privacy. Did a little dancing and played pool over a few drinks at a few nice bars in the area. Overall I wouldve given our trip a 9.8 out of 10. Highly recommend Northwoods Resort. Read moreGenuine Expedia guest review
"Definitely a family hotel."
It's family friendly. From the outside, it looks like a nice hotel. The hotel needs a good spring cleaning. The carpets need to be replaced. The decor is dated. Someone please scrub the floor of the arcade.Genuine Expedia guest review
"Nice hotel affordable price"
The hotel was comfortable. It has a very rustic decor. Kind of a log cabin look and feel. if you like that kind of thing, you would like staying her. It was clean and very comfortable. The price was very reasonable.Genuine Hotels.com guest review
"Two day burner"
Rooms were clean, but needed minor maintenance. Only 1/4 of staff at front desk was polite and helpful. The Food at Stillwells was great, as was the service. Hotel was close to the village. Sauna was broken. Front desk employees need some retraining on customer courtesy, would have rather talked to an automated robot than front desk staff.Genuine Hotels.com guest review
When we checked in, the temperature outside was 60 degrees. The heat in the hotel was set at about 85-90. The heat was turned off in our room-yet the room stayed unbearably hot. We asked at front desk several times and were told it would be fine once the sun went down. Neither of us slept all night due to the heat. We complained and the complaints were […] always ignored. I would never stay there again Read moreGenuine Hotels.com guest review
We would definitely stay here again. Our son loved the pool and game room after a long day on the mountain, while we enjoyed Stillwells restaurant/bar. Service was excellent and our room was perfectly fine.Genuine Hotels.com guest review
This hotel gives me the impression of Grand schemes that didn't quite happen. The Hotel is beautiful on the outside and appears to originally be built to be a 4 or even 5 star resort. However while we were there, the air conditioning was broken , the elevator was broken...chairs in the restaurant had colored tape covering holes in the seats.....The […] food was amazing, the staff very nice , the rooms clean but again I don't think the seasonal crowd in Big Bear was enough to maintain the initial dream that the hotel had originally intended and it shows in small ways. I would stay there again. Read moreGenuine Hotels.com guest review
the only thing I was truely dissapointed in was dinner, it was extremely poor quality. I would never eat there again.Genuine Expedia guest review
"it is a 2 star hotel for family"
it was not expected as I thought based on the advertising in ExpediaGenuine Expedia guest review
We checked in early and were given an upgrade near the pool. Front Desk girl (sorry, don't remember her name), was very cordial and professional. She also allowed us to have a late check out...I would recommend this property to all my friends.Genuine Hotels.com guest review
Staff not accommodating. Came at 3pm said no rooms were ready. Off season and hotel was clearly empty. Asked to upgrade to a balcony and the said they were full. THE HOTEL WAS CLEARLY NOT FULL WHEN I CAME BACK AT 1am.Genuine Expedia guest review
"Ok if it's the cheapest option"
The air conditioning didn't work n heat was forever turned on, there were no shampoos conditioners, n there was an uncomfortable pillow just two at each bed.Genuine Expedia guest review
Everything was good, except for the beds... they were really hard.Genuine Expedia guest review
Came to the hotel in the morning around 10:00 am. They said we have to come back at 4 PM for check in and also if we want to check in earlier we need to pay.. It is O.K. Policy is policy, but the attitude of the lady was bad... Came back at 4:00 PM to check in, they said room will not be ready in 1 hour. Kidding me.. ? Waited at the lobby chairs, and […] got in to the room around 5 PM. A person next to me could not even check in till 6 PM. When we check out, they said we had to return the key, since the key is very expensive ( same lady ).. otherwise they will charge. A man behind us had 4 rooms with his relatives, he had to run to find the keys. The room was like it is good for 2 star motel. They need to seriously fire the lady ( she acted like she is part of the owner family, though ) and change the key policy and also check in time.. Will never come back. I should've chosen franchise Hotels.. Read moreGenuine Expedia guest review
"Northwoods - recommended"
Very Nice room and hotel. TV a little old. Very nice furnishings and lots of spaceGenuine Expedia guest review
"Great Hotel for Family! Excellent Location!"
Great place! Excellent location. Was a little worried because of the reviews I had read, but I was pleasantly surprised. Rooms were clean and comfortable. The heated pool and spa was fun at night. Can't beat the location!Genuine Expedia guest review
"Nice hotel and nice view"
Location is strategies. Beautiful and the employee is so nice.Genuine Hotels.com guest review
"Best accomodations in Big Bear"
We have stayed at various rooms and condos in Big Bear over many years and come to find that this hotel offers most comfort. It definitely is the best place to stay and it is very affordable. It may not be the closest to the slopes, but it is far nicer than Snow Summit Town houses that are at the bottom of Snow Summit. So we are willing to drive and […] park for the comfort of Northwoods resort. Many rooms have a fire place and fridge/micro, so you can have small meals like breakfast before heading out. Though the hotel has a restaurant where you can eat a very good breakfast as well. Read moreGenuine Expedia guest review
The hotel is a typical 3 star place, far from being a resort, more like a big 3 star place you can find anywhere in the USA. Cleanliness was sos oas in most 3 star hotels and the place is quite dated. It is ok for a 2 or 3 day stay.However what really makes you not to come back is the lack of attitude and service skills from all employees. You can really […] feel they could care less. They were not rude, simply not interested. Is like the owner has not visited his hotel in years... Read moreGenuine Hotels.com guest review
the services was very bad, the manager have no idea of relationship with customers, poor service, over chargeGenuine Expedia guest review
"Good family hotel"
This hotel has many aspects of a typical chain hotel, with a little extra flair. It was very family oriented with raucous games of Marco Polo in the swimming pool into the evening hours. But we are a family so it suited us well. It's one of the few hotels in the area that has it's own restaurant, which is nice for breakfast and room service. Nice staff, […] in our limited dealings. They were a little slow in doing some needed snow shoveling by the gates and walkways - saw a guy in a wheelchair who had to turn back and seek another route. Room was fine, but a little dark. The entire decor is kinda kitsch with pine needles and antlers everywhere, but that's par for the course at B-level resort town like Big Bear. The location is very convenient, and the well plowed parking lot was great! Overall, a good stay! Read moreGenuine Hotels.com guest review
Good size room, excellent bed, friendly staff, plenty of hot water. The only unfortunate thing was that I froze during the night, I couldn't get the heater to work.Genuine Hotels.com guest review
"It was ok..."
The room was ok but really hot. The sheets and blanket had hard all over them, pretty gross. The pillows were just big clumpy balls. This hotel needs a remodel and new lines.Genuine Hotels.com guest review
"needs desperate help"
Went for a romantic getaway, we arrived exhausted found our room only to have the door open thought because of the cleaning lady. The room looked clean the linens have been used and abused horrible quality. Then when we would leave our room we ALWAYS had a problem with our door not closing it appeared closed and all you had to do was pop it open with […] your hip. We felt as though we had no valuables in our room so we slammed it shut and left. I would never recommend this place looks nice on the outside but a disaster inside. Read moreGenuine Hotels.com guest review
Stayed 3 days here, not satisfied. With a $200+ a night, I expected at least a nice temperature controlled room with comfortable bed but didn't get it. I checked out 3 days ago, there is still a $100+ hold charge on my debit card (female up front told me the day I checked out the hold was taken off). I ordered chicken wings and was 4 chicken wings short […] of 10 (on room service menu it states u get 10 wings), order big Greek salad, only given a tee spoon of dressing, also got their "award winning" chili, it was cold when I got it, way too much white onion, pretty much a basic chili with too much salt and onion. The coffee maker in the room was broken an missing parts. Read moreGenuine Hotels.com guest review
Everything about the place was great, with the exception of the bed. It wasn't terrible, but not amazing at the same time. Great Location, friendly staff.Genuine Hotels.com guest review
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