"Cute, cozy hotel. Located in the village area."
Grew up going to Big Bear b/c my grandparents owned a cabin up there when I was younger. Now I bring my husband and our family up there. We stay in different hotels or cabins. This was our first stay at this hotel and the stay was great. Although this trip was just an overnight stay, everything was clean, cozy, alittle rustic charm and the staff was […] very friendly. Perfect location in Village area for walking around the shops and to restaurants. Read moreGenuine Expedia guest review
Great location in town. But really really really horrible internet connection. Also, inside the room, it smells like some animal is dying there.Genuine Expedia guest review
What a great location. Centrally located. Walking distance to everything.Genuine Hotels.com guest review
"Just ok... Wouldn't go back."
Check in was easy. Hotel restaurant was closed during our 2 day stay. Very hard to find dining choices since it seemed like it was definitely the start of off season. Room was adequate. For the price I paid we could have stayed in a cabin on the lake. Day 2 we left our room around 10:00am and returned around 3pm. No maid service came to our room. Overall, […] our stay was just ok. Would not return again. Read moreGenuine Expedia guest review
"Overall Good Stay, Especially for the price."
Overall the hotel was nice. We upgraded to a Suite with Jacuzzi Tub, however there was no view. All rooms with the exception of the suites have balconies. I was disappointed that the Suite had no balcony and the windows it did have I could not even see out of. Saturday morning, the blow drier would not work when I called the front desk the gentleman […] told me I had 2 choices I could either go to another room to use a blow dryer or wait because he was alone and could not bring one. I even offered to go down andget it and was told no. Crazy! The rest of the staff was nice for the most part. Restaurant is very good and reasonable prices. Beautiful surroundings. Read moreGenuine Hotels.com guest review
"Service could be better"
The young staff kept changing at the front desk and no messages were passed along. We were not offered any help with our luggage and we had to park a fair distance from our room because of construction at the hotel. We were told that we could find luggage trolleys but there were none to be seen so we had to lug the suitcases ourselves.Genuine Hotels.com guest review
Live in Big Bear. Know this hotel. Staff is great food is very good. Stayed while doing escrow paperworkGenuine Expedia guest review
Not sure i would recommend this hotel, there was a wedding the evening we stayed here and the hotel let the weddding party outside in the pool area until midnight. Needless to say we didn't get much sleep. This should not happen as not everyone staying in the hotel was a pary of the wedding.Genuine Expedia guest review
"Not worth the money!"
We chose this hotel because it was located right next to the Village. It wasn't worth the $200 we spent to stay there. The bathroom door was broken and didn't close all the way. There was not a blow dryer in the room, and the carpet was stained. We could hear the man snoring in the room above us!Genuine Expedia guest review
Good overall hotel. Room clean. Close to village. Close to lake. Heated pool.Genuine Expedia guest review
"Great hotel near Village"
Had a great experience at Northwoods. Room was spacious and led right out to the pool and nice patio. Friendly staff and good food at the restaurant inside. Huge plus was it was right in the Village. Walking distance to food and the lake.Genuine Expedia guest review
"Lodge near mountains and hiking trails"
The hotel is outdated and staff is not helpful. The towels were ripped and stained. For the price, the room was tiny. The TV didn't work consistently, so we called maintenance. The maintenance man said there was nothing he could do. Also the TV was not HD. The wi fi was unreliable.Genuine Expedia guest review
The hotel was perfect much nicer than expected. The staff was so friendly and helpful. They went out of their way. And were very knowledgeable. We will stay here again.Genuine Expedia guest review
"The Village at Big Bear"
Nice hotel right at the beginning of The Village at Big Bear. We checked in to a nice clean room. Very quiet even though we were right by the elevator and vending machines.Genuine Expedia guest review
"Comfortable room & Good Location"
Overall, the room was very adequate: large with a comfortable bed! Hotel employees were very nice and accommodating; there is a restaurant & game room in the hotel and it is located in a great part of town, right by everything. I was concerned that the room might be too hot, but it was actually COLD and I had to turn down the air conditioning!! On the […] downside, the rooms REALLY need upgrading. The faucets are the older kind…The TV is small and NOT a flat screen…the couch in the room seemed older and the cushions seemed worn but other than that, it was a very nice room. Read moreGenuine Hotels.com guest review
"Anniversary get away."
A perfect hotel in Big Bear Ca right next to all the excitement.Genuine Expedia guest review
"Nice place to stay"
Rooms are clean staff is courteous. Hotel is 5 minute walk to the village, restaurants and shopping. Perfect for affordable weekend getaway.Genuine Expedia guest review
Great location always stay here. Can walk to the lake and Pine Knot Ave. The pool is a added plus for the kids.Genuine Hotels.com guest review
We booked at the very last minute and we're pleasantly surprised! Very quaint, easily accessible, staff was friendly and helpful, and the hotel was adorably rustic! Would totally come here again!Genuine Expedia guest review
Original 2 rooms were small or had no window. Only book an upgraded room here, otherwise a real disappointment. Hotel needs to do some maintenance and upgrading overall. Location on edge of "The Village" is great. Easy access to many restaurants.Genuine Expedia guest review
The beds were old and very uncomfortable. For how much they want to stay here you think you would get a nice bed. This place sucks. The hotel is nice with everything but the sleep is not good.Genuine Expedia guest review
"Convenient & Cozy"
My significant other and I stayed at the Northwoods Resort for a romantic getaway to Big Bear Lake. The location was very convenient and the hotel services was very professional and clean. The room did not have a good view whatsoever, but it made up for it in proximity to shops and restaurants.Genuine Hotels.com guest review
We come up every summer and stay at the Northwoods Resort. Excellent hotel, service and location. There was 4 families in our group this's time with 4 diffrent rooms. Love this place!Genuine Expedia guest review
This is the third time we stay here and the stay is always pleasant. A block away from the village and just minutes from the lake and summits.Genuine Expedia guest review
"Run Down & Need of Remodeling"
The hotel staff was very pleasant but the hotel itself was in major need to repair & cleaning. The carpets were dirty and the beds lumpy.Genuine Expedia guest review
"Not what I expected"
I was not pleased with the accomodations.Genuine Hotels.com guest review
The clock radio, fireplace broken. They did come and fix the t.v. Then on check out overcharged us.Genuine Expedia guest review
"Underwhelmed for a "resort""
No info or real welcome provided at check-in, shower never got hot enough, jacuzzi out of order, elevator out of order, vending machines out of order, uncomfortable bed, kids screaming and running up and down the halls at night, Fireplace flame was barely visible when turned on... Nothing worth getting upset over, it seemed clean and safe, but I've […] stayed in much nicer hostels for a heck of a lot less money. The term resort is used loosely here. Read moreGenuine Expedia guest review
nice hotel --- great location close to village -- clubs, restaurants, etc pool small but ok -- jacuzzi broken at time room large and comfortable -- wash sink outside of bathroom and shower staff great -- very helpful lots of fun hanging out near pool -- good restaurants in town -- the Pines is new, lakeside and really good and moderate in price hotel's […] restaurant only ok hiking, boating and horseback riding nearby area busy on weekends, even in summer Read moreGenuine Expedia guest review
"Dont expect too much"
Hard to believe I paid this much for so little. Poor check in, elevator broken, bed wa sterrible. Got 1/2 hr of sleep all night. Should have slept in my car.Genuine Expedia guest review
It was nice. At check in you could tell there was not an option for a room with a view bc of booking thru a secondary booking agency.Genuine Expedia guest review
"Very nice hotel !"
Rooms were good and clean along with the shower. The front table staff girls and the maintenance men were great and very nice people . Overall I would definitely recommend ..Genuine Expedia guest review
"Could have been a much better experience..."
We were in town for a wedding AND this was our first trip ever to Big Bear - the experience with this hotel nearly ruined both events! While making our reservation, we were not told that a Dune Buggy Club would also be at the hotel for the entire weekend - nor were we told by the front desk while checking in. Had I not happened to look down and see […] a small 8 x 11 sheet of paper telling us that we would need to park in the BACK of the hotel because of this Club, I would have never known. The ENTIRE parking lot was taken up by the Club for the entire weekend. This includes the rear parking that was supposed to be for the guests. These spaces were taken up by large trucks AND trailers - There was no place to park and no foreword that this would happen. The situation was so poorly handled by the staff and management that they nearly ruined what should have been an amazing weekend. During the entire weekend, dune buggy motors were being revved through the night (and early morning), children were running around unattended through the hallways. All of the exterior doorways were left open to allow ANYONE (non-guests included) to access the hotel during the Club event. People attending the Dune Buggy Event (again, non-guests included) had full access to all amenities, including the pool area! Fair warning: make sure to ask of any events that may be happening during your stay! The staff WILL NOT inform you otherwise and a beautiful weekend will be ruined! Read moreGenuine Hotels.com guest review
"Not the best"
We had ants in our room and we were told don't worry they don't go in the bed since food is not there. Also never had hot water. Worst stay ever for us.Genuine Hotels.com guest review
"Perfect location near most of places"
Was pleaantly surprised at wat we got .. The interior gives a log cabin like view .. Nothing very facny but above the typical hotel rooms .. Hav good parking space n its free .. Is at walking distance from point knott drive which has most of the eating and shoppig places .. Perfect place to stay if u r going in summer .. Not sure about winter coz i […] havnt been to this place in winter .. So dont knw how far / close its from ski slopes.. But if u r lookking for a summer vaca this is a good place at resonable rate .. Read moreGenuine Expedia guest review
"Great Location, Less than Comfortable"
This is within walking distance of the village, but the beds are very hard, the water isn't hot enough, and the a/c doesn't work well enough in the summer. You pay for the location, and prices will vary widely. I'm not fond of the woodsy decor, and the pool is very basic.Genuine Hotels.com guest review
Our stay was ruined by a 4 year old and lax parents in the next room. At 2 am, the 4 year old decided let out a horror movie quality scream. Her next performance was at 7:30 am and lasted until 8:15, intermittently shrieking throughout. The parents did nothing. Terrible experience.Genuine Hotels.com guest review
"Smells like smoke"
It was pretty okay. Nice short walk to village and water. Smells like cigarette smoke in the halls and not all the doors open and shut properly to the building. Nice bed though and kept clean.Genuine Hotels.com guest review
"Ok hotel-close to village"
Room wasn't ready when we tried to check in. TV was old & no pay per view movie channels. Room very hot even with door open & 50 degree nite.Genuine Expedia guest review
"It's not a luxurious hotel but it was clean and ki"
Terrific location if you want to be close to the town and within walking distance to the lake. I'm sure there are many beautiful houses or condos to rent but for a hotel this is fine.Genuine Expedia guest review
Love this hotel as it was my wedding venue, so when we needed a place in big bear for the night thid was it. Always a good stay.Genuine Hotels.com guest review
"Big Bear town & lake visit"
Big Bear is a fun little mountain retreat town for summer & winter activities. Use of winter ski runs for summer trek bikes is very popular. Lifts take riders and their bikes to top of mountain and they ride prepared bike trails down.Genuine Expedia guest review
The hotel was very nice and in a great area next to the village shoppes and restaurants , the weather was wonderful always helps we were on 4th floor did not like the room next time insist on first 3 floors as 4th is attic , no balcony just high windowGenuine Hotels.com guest review
Everything at this hotel was great with the exception of the showerhead in the bathroom. The holes in the showerhead were almost completely clogged up and sprayed out minimal water, therefore making it very challenging to take a shower in a reasonable amount of time. The water did not get very hot either, no matter how long the water ran.Genuine Expedia guest review
"Was supposed to be a 3 1/2 star hotel"
This hotel is definately not 3 1/2 star as rated by expedia. Its more like a 2 1/2 star rated hotel. 3 /2 star hotels don't have as many problems that this hotel has. We were moved once for due to a window that had no latch, only to find out after we got settled in the new room, that the latch on that window wouldn't lock the window. We were again offered […] a conomy room on the 4th floor, that was much smaller, but we declined. Other tings that we didn't like were really worn carpet in the hallways and a lack of cleaning in those hallways Read moreGenuine Expedia guest review
"First time stay"
It was our first time in Big Bear and our 1st stay at the Northwoods Resort. Our time was awesome!Genuine Expedia guest review
Not gooGenuine Hotels.com guest review
"Nice hotel, friendly town"
The hotel was nice. I liked that it had a mini fridge in the room. The town was beautiful and everyone was so nice. I would highly recommend staying at big bear.Genuine Expedia guest review
The hotel was very nice but the television did not work properly, (Low Sound), so we had to call maintenance. The got us a replacement butof the same make and model. TV was an old one, replacements were new flatscreens, 42" models. They did not give us one of those. A lot of noise was also the problem with a convention going on. It was ok, we will probably […] visit it again. Read moreGenuine Hotels.com guest review
"Ask if there is an event there before you reserve!"
We would have probably had a great time at this hotel had we gone on any other weekend...but this weekend there happened to be a religious retreat happening at the hotel and this meant a couple of hundred people chanting and singing on a microphone in the courtyard of the hotel until 2am. We let the front desk know and the response was "Sorry, this […] is a sales department sanctioned event." Not only did the very loud singing and chanting go on until the middle of the night (literally outside our room), there were about 100 screaming children running around and taking up the entire swimming pool/Jacuzzi for the entire weekend. We left exhausted and grumpy. I will say that they gave us a discount after we complained, but seriously they should have given us our stay for free. Other than that...it's a nice, clean place with a decent restaurant. The Sunday brunch buffet was really good and the waitress was very sweet. Read moreGenuine Hotels.com guest review
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