"Great location, nice hotel, too expensive"
The overall experience was good, but my wallet is way lighter now. But it was the weekend before Christmas so I guess it's to be expected. The heater has 2 settings: too hot and off. The overworked front desk advised me to open the patio door if it was too hot. Walls are paper thin. Bring earplugs. Both the pool and spa were open and heated. We didn't […] go but we saw other families enjoying themselves in the clouds of steam even though it was in the teens. Nice restaurant with a delicious buffet of tender ribs, BBQ chicken, baked beans, pasta salad, cakes and cookies. $15 adults, $5.95 children. Quiznos sub shop across the parking lot. Walking distance to lots of shopping and dining on Pine Knot Rd. Read moreGenuine Expedia guest review
The air was broken. The room was so hot. Didn't sleep all nightGenuine Expedia guest review
Severed were great but when we were there the rooms still not ready for their costomes. We waited like an hours with not satistefield. Otherwise,the heater was not working it came with cold wind.Genuine Hotels.com guest review
"Better than trusting cabin owners"
greatGenuine Hotels.com guest review
"Great location but rundown facility"
We just stayed here for 2 nights for Christmas.The location of the hotel is excellent, right in the Village walking distance of shops and restaurants. The staff at the front desk is very nice. These are the only two positives about this place. Our family had two rooms - regular double queen bed and a regular king bed room with fireplace (which worked […] perfectly).The hotel itself is very very old with some old appliances and amenities. Old smelly dark carpets all over the place that looked like they have decades of accumulated dirt in them. Both rooms pretty much had the same problems. One of the room's restroom door was a pocket door which kept getting stuck every time you tried to leave the restroom so someone else actually had to help you out from outside and push the door in for you to be able to get out, a terrible experience. TVs were old huge crt TVs. The sink to wash your hands was another catastrophe. The heater wouldn't stop running, it wasn't automatic, so it would either get way too hot in the room or you'd have to keep turning it on and off in the middle of the night. Oh also note that if you have children with you and you are going to have dinner/lunch at the hotel restaurant, there are about 5 candy/gumball machines right in front of the restaurant to entice your children, so be prepared! Thanks. -Kristine Read moreGenuine Expedia guest review
Shane at the front desk checked us in not very friendly. At 3:30 he said room was not ready and to come back check in was at 4:00. We came back around 7pm and was booked onto the 4th floor. The tv picture was rolling. When we went to call the front desk the phone was broken. My husband went downstairs to ask if we could get a new tv, or get it fixed. […] Travis at the front desk called maintenance he said the whole 4th floor had the same problems with the picture on their tv's. Travis did not seem to care at all more or less telling him we were stuck with it. My husband got upset asking if they treated all their customers this way when a woman from behind the counter very nicely offered him another room.When we checked out the next morning we had complained to about the two men we had delt with at the front desk. Thomas who was very nice offered to arrange our next reservation. We have stayed here everytime we come up to Big Bear because of it's location to the Village. It's within walking distance to the restaurants bars and shopping which is really nice and the staff at Stillwells restaurant are so friendly. However we will not be staying here again after this trip. After all there are other hotels close to the Village, it's definitely time to try somewhere new! Read moreGenuine Expedia guest review
"Great location, a little noisy"
The room was clean, although the blankets were thin/non-existent but the room was warm so we didn't ask what the deal was. We were on the bottom floor and there was a lot of shower noise through the walls from other rooms and also foot stomping from above which made it difficult to sleep comfortably. Pretty much the place was just what we expected for […] the price, but it was not unbearable. Read moreGenuine Hotels.com guest review
"Nice at first, but really not that great"
When we first walked into our room we were really impressed. I am not allergic to down pillows but something in that room kept me up all night and I only got 2 hours of sleep. Maybe there is mold or something. It was also very hot so I turned the temperature all the way to cold and the fan on high and it maybe dropped the room temp a couple of degrees. […] Further, the next morning I realized I didn't have a personal product, so I went downstairs to ask for assistance at the desk and they looked at me like I was crazy and were not helpful at all. I will not stay here again. Read moreGenuine Hotels.com guest review
"I would not recommend this hotel to anyone."
I had many complaints about this hotel and the staff did not or was unable to respond. If I had not paid Expedia and could not get refunded, I would have left after the first day. The heat in our room was unbearable (although we never turned it on) and the staff could not fix it, though they made two attempts. The toilet stopped up, the wi-fi was faulty […] and the outdoor "sauna" was set to 86 degrees...hardly even a warm bath. Read moreGenuine Expedia guest review
"Nice Lodge type rooms with in-room fireplace."
Very comfortable stay while last minute visit to Big Bear for Christmas. The hotel is next to the Village area of BB, where you can find quaint shops and restaurants. The rooms are large with very comfortable beds, but the best feature was the in-room gas fireplace which makes the atmosphere much more romantic and warm. The only issue we had was the […] timer for the fireplace was somewhat worn, and would not automatically shut off. I would need to turn the knob tighter so that the fireplace would shut off. But otherwise, my experience at the lodge was great. Read moreGenuine Expedia guest review
"Christmas in the snow"
Good things - we liked that is well Located, you can walk to the village, and the food at the hotel Restaurant was good. Bad things - old hotel, front desk has always a huge line, the Keys constantly don't work, restaurant takes forever to get food.Genuine Expedia guest review
"Very nice hotel with courteous staff"
i liked the overall stayGenuine Hotels.com guest review
"Nice hotel bad service"
I will never stay here again. Its to bad since I like the hotel and the location but this was a nightmare. We started off by getting keys to a room that was already occupied. If I was upset you can only image the person whos room I was trying to get into. Then the following day we find out that our room was not cleaned (no new towels, no trash being […] taken out). Then the key cards kept getting deactivated. When I brought this up at checkout time the guy seemed like he just wanted me to go away. Not even an I'm sorry. Read moreGenuine Expedia guest review
Nice little spot to crash out at after a long day of snowboarding. Got an excellent rate during the week. I like that it had a fireplace in the room. it's probably one of the nicer hotels up in big bear from what I've seen. Hotel has some years on it, but it felt homey and our room was clean. Don't expect a Vegas style room or luxury you're in the mountains […] people lol. I would skip the restaurant inside the hotel. Service was good, but the food was terrible in my opinion. Many food places within walking distance inside the surrounding village, which probably would have been a better choice. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Best place to stay in Big Bear Lake, CA"
Plenty of Mountain ambiance, great restaurant and bar. Pool and hot tub were under maintenance. Rooms are cute-cozy mountain style - trimmed out with logs. Room had frig & coffee pot. Great value. Within walking distance of downtown shopping, restaurants, bars! We've stayed here before and recommended it to friends who've stayed here.Genuine Hotels.com guest review
"COULD NOT use outdoor pool"
My family chose this hotel only because of outdoor heated pool. But, we can't use it because the heating system was out of order. overall system of this hotel is not on time. But so clean. the accebility of lake is not so good. I can't walk to the lake.Genuine Hotels.com guest review
"good room, great location"
I got the economy room on the top floor, definetly small with an old tv....but its the economy room so I get it. Spring for their standard room and they are better. Overall great location and good room.Genuine Hotels.com guest review
the pictures of the room online are miss leading. the heater is complicated to get the temperature in the room. The food at the hotel was better then i expected. staff was friendly. when we were sleeping there was a lot of noise coming from the hallways and the walls.Genuine Expedia guest review
The pools did not work. Each time i went to the front deck, i had to knock on the counter.Genuine Expedia guest review
"Room was small , TV broken, floor cheeked loudly"
Restaurant good. No prior indication that pool and hot tub were not operating.Genuine Expedia guest review
"Nice staff; Nice room"
Wow! The staff here was so unbelievably friendly. Nearby so many bars and fun night life. The rooms were so clean and tidy. This place is definitely underrated.Genuine Expedia guest review
Northwoods Hotel is very well located with easy access to village on foot. Staff were friendly and helpful. Room was large and beds comfortable.Genuine Hotels.com guest review
All I can say is... Now when we go to Big Bear we can't stay any where else except The Northwoods Resort!!!Genuine Hotels.com guest review
We had a single room with 2 queen size beds. The rooms were clean and the beds were comfortable. There was a basic TV (good enough for football) and a small fridge. It is a short walk to Big Bear Village and a little bit longer walk to the lake and marina. The only other place I've stayed in Big bear was Motel 6. This place is better :)Genuine Expedia guest review
"Wow, where do I start?"
To begin with the location was perfect. Check in was a breeze. The staff were so nice and helpful. The room was very nice. We decided to stay and additional night but could not stay in our original room but they put us in another room which had a fire place. The bar was quaint and cozy. The appetizer was great the drinks were very good. All in all we […] had a very memorable time at the Northwoods Resort and conference center. Thank you very much! Read moreGenuine Expedia guest review
"close to town"
Our stay was just an overnighter, and we stayed here because the reviews of the other choices scared us. It was expensive and above our budget, but we went ahead and splurged since our Son had come home for the holiday weekend and our Daughter didn't want bed bugs! The hotel itself is very nice and close to the village. The staff was nice, the room […] was nice, the pool area was nice, although we didn't indulge because it was too cold outside. The carpet on the 2nd floor needs replacing, and our pillows weren't the greatest, but other than that it was fine. The soap, shampoo and conditioner were of high quality and we enjoyed them. I was asked how our stay was and I said fine except for being woken up @ 3am by the fire alarm. They were very apologetic and I said that it was impossible to control everything so not to worry about it. I told them that I suspected the group of young men that we saw in the pool @2am They ageed. Don't think we will stay here again, only because our friends cabin is almost done and we have our own room! Read moreGenuine Hotels.com guest review
Pros: Great location. Close to Big Bear Resort and Snow Summit. Has a trolley that goes to the main spots for $5. Friendly staff. Free wifi in all rooms and lobby. The hotel is dated.Genuine Expedia guest review
"Nice hotel and close to town"
We loved the hotel. The staff was extremely friendly and accommodating. The room was very nice as well. Our only complaint was the mattress. My husband I both woke up in pain. The mattress was very firm. We felt like we slept on the floor. We would stay there again but would request a room with a softer mattress if it were available.Genuine Expedia guest review
"This is just a "so-so" hotel"
1) The pictures look better than it is. This is an older hotel... Where you will find the button for the (only) elevator broken, worn out carpet throughout, old TV with cables channel sometime works, no TV express check out .... 2) Luckily, the outdoor pool / jacuzzi did work and stay open. In this regard, we really appreciate it. 3) Location wise is […] pretty convenience. It's right at the end of the "village". Restaurant and shops are within walking distance. Read moreGenuine Expedia guest review
"Nice hotel, pleasant staff."
Floor layout confusing. Hard to get around, especially with baggage. Baggage carts well hidden.Genuine Expedia guest review
"Nice hotel. Close to shops in big bear."
Not as nice as we remembered, but still okay. It is a non-smoking hotel and a room no longer exists with a balcony and fire place. We did find a great wine and beer tasting room right across the street. The staff at the hotel was incredible and accommodating. Just remembered the rooms having a room rustic cabin feel and decor.Genuine Expedia guest review
"Loving the outdoor feel!"
Overall our family had a great time at the Northwoods Inn. My husband and I had stayed there a couple of times a few years ago. The hotel has maintained a warm and cozy atmosphere ... it was cold outside and perfect inside. We ate all of our meals at Stilwells... the quality of the food has dropped since our previous visits. That was disappointing but […] other than that we had a blast! Thanks for the memories! Read moreGenuine Hotels.com guest review
"Beautiful All Around"
wish I had more time there's so much to do and see in this particular area lots of shops and food in walking distance great for getaways or family friendly excellent service through out we went to a wedding in this hotel and it was just perfect and the waiters were fabulous as well as the front desk clerks very friendly I didn't catch there names to […] busy having a blast! cant wait to go back :) Read moreGenuine Hotels.com guest review
"Was a good stay"
The staff was excellent. Room had cool furniture and nice bed but is a little worn and tv was very old and small. No big deal though. It was nice, clean, comfortable and we had a good time. Will stay there again.Genuine Expedia guest review
My husband and I booked this as a last minute one night get away. The hotel is very nice, the staff is wonderful. They offered us an upgrade from the first floor to the 4th floor, which was nice since a fraternity/sorority was having a party on the first floor. The beds are very comfortable. The only downside was that the room was really warm - even […] without the fireplace going. We turned on the fan to cooler which seemed to make it worse. We didn't call on it since we were only staying the night. We just opened the window and that cooled the room right down. It was nice to be able to walk right over to the Village and do a little shopping and have dinner. Would definitely stay here again! Read moreGenuine Hotels.com guest review
Its close to all the shops in the village, restaurants and bars all with in walking distance.. I always stay here whenever I go to big bearGenuine Hotels.com guest review
"Resort in the Mountains"
We were looking for a place to stay overnight while spending the weekend in the mountains and this resort happen to be right where we needed. It has the heated swimming pool and a sauna. Not sure how hot the pool is, but the sauna really needs to be hotter. I find it very difficult to find a properly functioning sauna in States. Is it really so hard […] to make it work right? Everything else is more or less just fine. After all you are not going to spend all your time in the hotel while you are in the mountains. Get out and take a walk outside! The Big Bear is nice place for hiking and skiing. Read moreGenuine Hotels.com guest review
"Anniversary Trip to Big Bear"
We oved this place. The staff was friendly and personable and bent over backward to make sure we were comfortable. We'll be coming back to this hotel in the future.Genuine Expedia guest review
Problem with AC the first day meant the room was way too hotGenuine Hotels.com guest review
"Nice looking hotel, but noisy."
The room was small, but the woodsy theme was cute. Unfortunately, the room was located very near to some large fans and equipment that ran constantly outside. Local dogs were often barking and the walls are paper thin so every door sounded like it was slamming shut. The a/c system wasn't working so we couldn't run the fan for white noise. Were told […] to open a window, which just made it worse. Overall, an ok place to stay, but if you want more space to move around in without knocking into your travel companion, I suggest getting something other than the 'standard room'. If you want peace and quiet...maybe stay elsewhere. Read moreGenuine Expedia guest review
"Absolutely lovely hotel in the center of Big Bear!"
Awesome! The stay in this hotel makes the entire stay in pure nature even more intense as the hotel rooms are constructed with a lot of wood. It perfectly suits to the mountains and landscape in Big Bear Lake!Genuine Expedia guest review
"close to village"
Staff was pleasant. didn't find out spa was down until after check in. Ac unit was also under repair.Genuine Expedia guest review
Hallways and rooms were very warm. Air conditioning was not working throughout the hotel. We were told mechanics were working on it. First night had to sleep with the slider open (rather unsafe). Maids were cordial and cooperative, but front desk was rather apathetic.Genuine Expedia guest review
"Perfect location to visit the village"
Love the location of this hotel! Perfect for walking to the village and great for bar hopping, we just walked back to the hotel !! Stillwells restaurant that is located at this hotel is really good! They have a Sunday brunch that is amazing. The hotel could go for some upgrades, and new towels (they kinda felt like sand paper) but overall experience […] here was great! And everyone was really nice! We will be back for another weekend of fun and will stay at this hotel!! Read moreGenuine Hotels.com guest review
We got checked in fast got our keys went up to our room to find out that someone else was all ready checked into the same room they gave us! Really embarrassing! After all of that they got us to another room the rooms were nice hotel & surroundings were nice.Genuine Hotels.com guest review
"Big Bear weekend at Northwoods resort"
We ended up having two upgraded rooms, and we were very happy with them. The hotel was very nice, service was good, location good, and our experience was very good.Genuine Hotels.com guest review
"Great location, great staff"
Very friendly service, but the rooms were average. I was disappointed that no one let us know ahead of time that the AC was out so that we wouldn't try to use it. We did use it only to have the room get warmer... The location is also great with the village right around the corner.Genuine Hotels.com guest review
"Front Desk Personnel Was the Worst Customer Servic"
First of all, when I called to verify check in time, I was spoken so rudely by "Johnny". I asked him if we could check in early he responded with "NOPE". So I asked him again in a different manner if we had to check in @ 4pm, He replied with a "YEP". I then asked him politely if he could respond with a "Yes or No" and he hung up me!!!! So I called back […] and asked to speak to his Supervisor. That was " Thomas". When we did check in, both Johnny and Thomas were at the front desk. I told them who I was and I was there to rest and relax and I don't want any trouble. Seems the Whole Hotel knew who I was and what happened. That included, Travis, Chad and Sean, who by the way were very very nice and accommodating. Overall it was not a pleasant experience staying there. Read moreGenuine Hotels.com guest review
"Close to all the action downtown."
Location, location, location. Good place downtown in the middle of it all. has its own bar and the staff is very nice there.Genuine Expedia guest review
"Nice Hotel, walking distance to many things!"
The room was clean, bed was large King, the room was a bit small, but suitable. fireplace was nice in room, put flame was tiny, similar to a stove, but it was on a timer so no chances of it being left on. it was a nice stay, and i would definitely stay there again! Super close walking distance to multiple streets filled with many things to do.Genuine Expedia guest review
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