"Nice hotel near to lake and market"
Very good. Near to lake and market. Very clean and peaceful leaving experiance. Microwave is not in room.Genuine Expedia guest review
"Great Weekend !"
Hotel was extremely busy when we arrived. There was a special event going on. Paul, our clerk was awesome in getting us checked in to the room we had reserved. He talked to his manager, who let us park our Harleys in a secure location. Pool and Spa area was very clean. Would like to stay at the Northwoods again. Close walking distance to the villag […] e. Read moreGenuine Hotels.com guest review
"Great place to stay with kids"
Great place but was disappointed that the pool was closed.Genuine Hotels.com guest review
in the village area so easy to walk for dinner and a drink. lots of fun stuff to do.Genuine Hotels.com guest review
"Didn't meet expectations"
Booked because of hot tub which was not in service. TV very old and didn't work. Service couldn't help because of emergency in kitchen. Halls very dirty. Employee at deck indifferent.Genuine Expedia guest review
"right at the village center"
If someone like to walk around the village center, this hotel should be perfect. But if you want to be near the lake or lake front, then this is not the one to be considered. However, it was a pleasant stay, staffs are nice, room is clean and cozy with the very unique decoration as the whole hotel. We love the balcony, where we can sit and enjoy the […] view of the nature's beauty, the moon, forest surround ...., sooo beautiful, feel so relax and quiet to be away from the city life. Definitely love to come back when we have a chance. Read moreGenuine Hotels.com guest review
"Location, Location, Location!"
The hotel itself is pretty good. The only reason it gets a 4 is because you really can't beat the location. The regular trolley bus stops in the hotel parking lot and the local bus line runs out front. Both of these travel to all there is to see in Big Bear. Everything is walking distance! The only downfall was that the pool was closed past the normal […] dates than originally posted. (Gee thanks, Expedia). The staff was kind of indifferent about my inquiries which was kind of annoying. But overall great place to stay. Read moreGenuine Expedia guest review
"Good Value for the Money!"
All staff (front desk, housekeeping, restaurant & bar, & engineering) were pleasant, professional, and helpful! We were upgraded from an economy room to a room with a fireplace for the same price! We utilized the facilities' arcade room, which was not mentioned in the hotel ad, which had a pool table (& tons of candy machines), Dance Dance Revolution, […] pinballs, air hockey, & fuzeball. The fitness room was modest but spot on. The pool & jacuzzi were still non-operational, which was disappointing. The hotel offered 10% discount coupons for the restaurant, which was nice, because we ate there quite a bit! Very close to the Village (five minute walk at most) for shopping, eats, & nightlife! Would definitely stay at Northwoods Resort again! Read moreGenuine Hotels.com guest review
"You're in the movie " Hot tub time machine""
Thanks to Hotels.com for offering great deal on this hotel...This place is fine for short getaway in great location, walking distance to shops, restaurants and Big Bear Lake. 80's music plays in lobby with similar hotel look and feel from the movie "Hot tub time machine" which was fine with me, since I grew up in that time period. Bedding is top-down […] sheets, so no nasty old comforter to throw in a corner, but hard and uncomfortable. Overall,fine and safe place to stay if you don't have Ritz-Carlton budget. Read moreGenuine Hotels.com guest review
"This hotel is beautiful."
We stayed in a suite that was beautiful with lots of room. The view was spectacular. I would have given this hotel a 5 but the reason I didn't was for two reasons. Housekeeper did not leave any toilet paper and when I called the front desk I asked for two rolls but they only brought one. Maybe they were having a crises on T. P. but they were real tight […] on the paper. Second, for how big the suite was they only had a small air conditioning vent that did not work that well. They need to add about three more vents. We had to sleep with our windows open and there were no screens on them. Wouldn't have been so bad but the bugs came in since no screens were on. It was cooler outside then inside. Read moreGenuine Expedia guest review
"Nice close to shopping and lake"
Had 1 reg coffee, not enough blankets, outdated tv. Clock was not hooked upGenuine Expedia guest review
Great. :.......................... The hotel was great, but this review is a pain.Genuine Expedia guest review
We stayed here for Mother's Day for two nights. Beautiful location. When we booked in our first room had a bad smell from water damage, Our second room was hotter than a sauna. This put a bad mood on our beautiful family trip but I spoke with the manager and they were great they upgraded us to a suite and hoped they could return our mood to the heights […] it was at when we arrived, which it did. I highly recommend this place and the big bear village is beautiful. Read moreGenuine Hotels.com guest review
Rates were different than price quoted. Pool and hot tub were under consrtuction. This is understandable but we were told that there would be a jaccuzi on the property. No maid service/room was not cleaned.Genuine Expedia guest review
"Good Location, Rustic Decor"
Hotel was nice & clean, good location & the staff was courteous. I was disappointed that the Spa & Pool were closed for the winter. The Spa would have been a nice relaxing relief at the end of the day.Genuine Hotels.com guest review
"Very nice place to stay."
Very clean and the staff were very friendly. I would stay there again without even thinking about it twice. Have fun!Genuine Expedia guest review
"A comfortable hotel near Big Bear Village."
Comfortable ................................................Genuine Expedia guest review
Probably the best available in Big Bear but average at best. Good news is the location is great for exploring the Village.Genuine Hotels.com guest review
"Nice hotel close to The Village"
We stayed for three days in April 2014. The hotel was very clean and comfortable. It was walking distance the The Village and close to restaurants. Very pleased. Will stay here again and recommend it.Genuine Expedia guest review
It was a good hotel, plenty of parking and rooms were realy big an spacious, would stay again.Genuine Hotels.com guest review
"Very friendly staff"
Nice view from the hotel. All real wood furnitures. The staff of the hotel are all very friendly. Surprisingly, they remembered my name before I checked in.Genuine Expedia guest review
"Just a short stroll to The Village"
Gladly recommend this resort to anyone. Close to the village, great dining, social and shopping options very close by.Genuine Hotels.com guest review
had a great time and stillmen bar was awesomeGenuine Hotels.com guest review
Nice enough room and they allowed us to check in early. Only problem was that we were booked for a courtyard view room and ended up with a view of the parking lot in the rear,Genuine Expedia guest review
Next door to the Village (Main downtown shopping), Near lake. Really enjoyed the fire place in the room and the balcony!!!Genuine Expedia guest review
"Nice hotel, close to the village"
A quiet location, close to the Village Shops, friendly staff and nice decor.Genuine Expedia guest review
"Hot tub time machine?"
The title says it all. Straight up from 80s. From the classic ski lodge decor to 19" zenith tube TV where you have to put it on channel 3 first, hexagon sink, fake green marble veneer in elevator, 80s music in the lobby.... Hilarious. Over all it worked for the night, clean and good location.Genuine Hotels.com guest review
Me and my wife had a splendid time. Finally some down home people.Genuine Hotels.com guest review
"Nice Hotel, close to shopping"
Bummed the spa was closed for repairs, but other then that very nice hotel and close to downtown.Genuine Expedia guest review
Front desk at hotel was very disorganized and just wanted us to move on. We were not impressed at all as we just wanted a peaceful quiet stay over but the administration at the front desk were so busy that they paid absolutely NO sttention to us whatsoever. It took almost 20 minutes to check in while the man answered 5 phone calls while trying to check […] us in. We thought it was very rude! The room was very nice and clean and the location was excellent Read moreGenuine Hotels.com guest review
"Nice hotel close to Village , but restaruant slow"
Resturaunt was slow and very under staff. But Hotel was nice and clean.Genuine Expedia guest review
Hotel staff was rude at the front desk, tv was ancient and blurry, carpet was stained. There are reasons it was so cheap.Genuine Expedia guest review
"NO POOL OR SPA USE..."
If you're hoping to use the facilities you can forget it! The pool and spa have been closed for months, and not just for a couple of days as the NIGHT manager told us. The Gym (5 machines), sauna (2 to 4 people), closed around 8pm, and didn't open until after 10am... WHAT??? The arcade, restaurant and bar also closed about 8ish... so if you're thinking […] the kids will be happy... not so much. Couldn't get on to the WIFI, the Premium TV channels don't exist... (and we we're in a suite) The popcorn machine... gross!!! The place was otherwise clean though. Read moreGenuine Expedia guest review
it was great,Genuine Hotels.com guest review
My husband and I went to Big Bear to get away for the weekend. We were very pleasantly surprised to find a fireplace in our room considering the low rate we paid. Liked the log cabin décor in the room. It was a little warm with the fireplace running but once the window was opened it was very nice. Room was clean and hotel staff was very friendly. We […] did the Sunday Brunch which was wonderful. Everything tasted great and workers were very nice. Loved being able to walk to wine tasting and the village. Will definitely return for another getaway! Read moreGenuine Hotels.com guest review
We enjoyed staying at the Northwoods Resort and Conference Center due to its great in town location and clean, comfortable rustic room. The front desk managers were extremely helpful and friendly and attended to all of our needs.Genuine Hotels.com guest review
We loved this hotel. Very clean. Quiet. Best sleep in a long time. Excellent location. Walking distance to many eateries, movie theater, and lake. Trolley was great. Can board at this hotel. $5 unlimited rides for the whole weekend. But not really needed since everything is within walking distance. Already thinking about next stay!Genuine Expedia guest review
"Our worst night ever in a hotel or motel"
The hotel was okay and we have stayed there before but this time was a nightmare, literally. There was a group (it sounded like a lot of people) that came into the room next to us about 11:00 p.m. having a very wild party (in the room and also in the hallway part of the time) that went on until 5:00 a.m. and the hotel didn't do anything about it when […] we called repeatedly. They were very loud and slamming doors and banging on the walls. At one point we heard someone else, probably from across the hall yell at them but that did not do any good either. After calling the front desk several times, at about 4:00 a.m. the man at the desk finally said he would do something. The noise continued for at least another hour. The next morning when we checked out we mentioned it to the person at the desk and they said they would give us credit or something if we had booked through them but since we booked through hotels.com that was just too bad! Not good. We thought hotels.com should know about this. Read moreGenuine Hotels.com guest review
"Close to downtown, sunk in mattress"
The location couldn't be better- right on the outside of the cute little downtown area. The hotel itself was nice, the decor is hillarious- everything is made out of sticks, pretty awesome. The only downside was the beds were sunken in in the middle.Genuine Hotels.com guest review
"nice room but stuff doesn't work"
Nice clean comfortable room with woody decor that we liked. We got the mid-grade room with fireplace and fridge which both worked. The bed was comfy. Great location. Gripes include non-functional hot tub/pool "closed for maintenance" but which had obviously been closed for some time. Outer door that didn't lock, allowing anyone to get in. Coffee machine […] in room didn't work and no coffee in lobby at 6am. Room key cards that quit working, requiring a long wait in lobby in line. Read moreGenuine Hotels.com guest review
Imagine walking into a hotel that definitely expresses class and luxury for an affordable price. The decore of the hotel reminds you of a log cabin that has been broken in with newer style of our recent era. I would highly suggest this hotel to everyone but I would have to ease back so I can at least have a room for the next time I arrive in big be […] ar. Read moreGenuine Expedia guest review
There isn't much to chose from in Big Bear, and my expectations were not high, but having stayed here before, it doesn't look like much has been done to improve maintain the property since our last stay. Carpets are that much dingier, beds are that much lumpier.Genuine Expedia guest review
"nice room close to the village"
nice room close to the village. not much too it but the hotel is large and has a restaurant and bar. Pool and spa werent running unfortunately. OVerall I would stay here again as the place was cleanGenuine Expedia guest review
"First time there was a GREAT experience!"
This will be the hotel I go to everytime I visit big bear! However I did not like listening to little kids run up and down the halls above my room.Genuine Expedia guest review
We thought the hotel is very nice. When we go back up there we will stay there again.Genuine Hotels.com guest review
"Satisfactory for a large hotel"
This is probably the largest hotel in Big Bear. Location provides great access to village shops, bars and restaurants. The rooms are clean and provide comfortable accommodations. Fiberglass baths/shower with curtain. The staff is friendly and attentive. The restaurant is unappealing so we skipped it. Plenty of parking. Arcade is fun for kids. There […] was a large group of drunken college kids from NY on our floor producing frequent noise associated with drunken stupor. The front desk received several complaints but could not stop the chaos and informed us our last resort was to call the police since only guests can do so, not the hotel. I don't understand this policy. Fortunately, the front desk allowed us to move to another floor which we appreciated. Overall, somewhat fair value. Caveat: large hotels are not our style though. Most people will find the hotel satisfactory I bet. Read moreGenuine Hotels.com guest review
"Early Check in"
After an attempt to go skiing we got rained out around 9 AM with check in time at 330 PM we still went to the hotel and low and behold the staff was pleasant and our room was ready for check in. this was a blessing with two young children with us.Genuine Expedia guest review
Location good but facilities are dated. Overall we had a great time.Genuine Expedia guest review
Comfortable and easy.. I have had back surgery and the beds were most comfortable than any bed I have slept in -in Big Bear.. This hotel was close to my sons lesson& close to good food. There was good coffee at night and in morning in lobby.. no complaints.Genuine Expedia guest review
"A lovely stay!"
The hotel was in a perfect area, shopping is right around the corner and the mountain slopes for snowboarding are about a 5 min drive away. We even ate at the little restaurant and the way back from snowboarding that was very good! Loved it! Can't wait to come back!Genuine Hotels.com guest review
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