Everything was great until my baby (3 years old) fell in the restroom by the banana boat bar, quit a scary moment, although the staff took a while to go after another guest went several times to front desk to inform that she was screaming and crying, we finally meet with the Front office Manager that brought me into her office and I filled out a report […] of the accident after filling out the report she asked me for my phone number which I did give to her, and she state she wanted to call me and make sure my baby was ok, but until today July 10, 2014 two days after my daughter had the accident I have NOT received a call, message or email of anyone asking me if my baby is ok. Sorry to say that I loved the place, although the entire first floor was wet... I understand the resort has water park in it, but a little of restriction for wet people not to go through the lobby would be good since the people that are checking in get the wet impression, also it is very uncomfortable to check in the line I can take, I mean its three o'clock and everyone want their room but the limited space for that line and the area is very barring as people roll away their luggage carts and run you over. Sorry to say that it is just the details specially my daughters fall makes a weekend sour. Read moreGenuine Expedia guest review
Response by Ocean Reef Resort Thank you for taking the time to let us know about your stay with us. We do hope your daughter is well and please know we did try to contact you after your stay and were unable to connect. As I was at the desk when a guest came to get us in regards to your daughter , we responded immediately, so I apologize if you felt this was not the case, but a can guarantee you it was. It is always scary when a child falls, but we do our best to alert our guests to be cautious in certain areas ( especially in an area that has frequent pool traffic) and again, hope your little girl is doing amazingly. Sincerely, Crystal V Front Office Manager
"Good Hotel On The Beach"
This hotel is located right on the beach, which is what we were looking for in a Myrtle Beach hotel. We had an oceanfront room so the view was very nice, and going to the beach was very convenient. The hotel has free parking located across the street. The parking garage is nice, because parking fills up quickly at the end of the day. This is one of […] the nicer Myrtle Beach strand hotels I've stayed in, because it is not as old or outdated as some of the other ones. However, in high season be prepared for it to be very crowded. Even though we stayed on the tenth floor, we often took the stairs because the wait time for an elevator was very long. Overall our stay here was pleasant. Read moreGenuine Hotels.com guest review
Great time, great pool area and very kid friendly. Nice beach access.Genuine Expedia guest review
Response by Ocean Reef Resort We are thrilled to hear you and your family had a great stay with us. We agree that our ocean front location and direct beach access is a must have. We are glad you were able to utilize our pool area and we certainly look forward to your return trip back! Sincerely, Crystal VanderSchans Front Office Manager
"Very disappointing with the previous rating"
The staff did not seem concerned tha people on the beach were shorting fireworks from around 9:30 pm till almost 2:30 am. I know it was the 4th of July, but it was time to get some sleep for small children. Hotel did not seem concerned for their guest. Will never stay at this resort in Myrtle Beach. I wll recommend the Hampton Suites because they have […] a better resort and security pet rolling the beach. At the subject resort, I spotted an employee making out with another party in the pool area, Read moreGenuine Expedia guest review
Response by Ocean Reef Resort Thank you for letting us know about your recent stay with us. We apologize for any inconvenience you encountered during your stay with us. Just to clear up a point, I can assure you that we take customer service extrememly serious, its our number one priority. Unfortunately, we have no control of the beach. We do not own the stretch of beach on front of the resort, this is the City of Myrtle Beach. On the contrary to not caring about our guests sleep, we repeatedly contacted the city in our efforts to help alleviate the situation. As fireworks were being set off by numerous people up a down the shoreline, the city dd its best to keep up with the calls. We do apologize you did not enjoy your time with us and if you enjoyed the rest of your stay would urge you to return, as the issue you are concerned with is only something that happens during Fourth of July. Sincerely, Crystal VanderSchans Front Office Manager
We have never had such snninecoensGenuine Hotels.com guest review
Third time staying. Rooms have been updated. Guest services where great. Location has everything close by. Love staying here.Genuine Hotels.com guest review
We will NEVER stay at another hotel other than Ocean Reef. Can't say wnought wonderful things about our stay!!!! Everything was incredible!!!!Genuine Hotels.com guest review
Our kids(4yr and 17mon) loved the place. It was busy, but plenty of room. Need to be an early riser for good seats. Our room was upgraded, so I felt more comfortable with what we paid per night. The rooms were very clean and we had no problems with the service. The size of the kiddie pool was bigger and better than Family Kingdom, and the Lazy River […] was the same size. Great for kids, we had a great time and would return if the price was right. Overall rating 4.5/5 due to questionable layout and elevator wait time. Read moreGenuine Hotels.com guest review
"Nice hotel on the beach. Excellent rates!"
I had a wonderful stay at this hotel. The breakfast buffet was excellent! Hotel was clean and nice. Rates were reasonable for this time of year.Genuine Expedia guest review
It was a nice resort. My boy enjoyed at the beginning and end. Will come back to this resort again.Genuine Hotels.com guest review
Response by Ocean Reef Resort So glad you had a great stay with us! We look forward to your next visit. Sincerely Crystal VanderSchans Front Office Manager
"No customer service skills"
Customer service is non-existent here. If that doesn't matter to you, the resort is nice enough.Genuine Expedia guest review
Very, very clean & friendlyGenuine Hotels.com guest review
"Great ocean view"
Our stay was very good. The only issue we thought was really annoying was children playing in the lazy river without tubes and running around pushing people on tubes.Genuine Hotels.com guest review
"Nice, Kid friendly Hotel."
Absolutely love the 1 ft kids pool. I was able to allow my 4 year to enjoy himself without me having to hold on to him the entire time.Genuine Expedia guest review
"nice , on the beach, good location"
Room and balcony were as expected. Beds were excellent. Small kitchenette was small, but more than adequate. A/C kept room very comfortable. Has excellent pool for children. Didn't try restaurant, or other amenities. Would stay there again with the grand child.Genuine Expedia guest review
It was wonderful with comfortable beds and a lot of activities for kids.Genuine Hotels.com guest review
"What a fun CLEAN hotel!"
This hotel was wonderful! I go to myrtle beach at least 2 times a year, and have stayed in several hotels, and Ocean Reef definitely has made it in my top 3! The splash pad for the kids is perfect. The water slide is a lot of fun too! All of the pools/hot tubs were very clean! The room was very modern, CLEAN and spacious with comfortable beds, and a […] CLEAN, spacious bathroom! The breakfast buffet is really really good and was always stocked with plenty of choices! My family and I will definitely return for another stay! Read moreGenuine Hotels.com guest review
it was pretty good. My only complaint is that there was no TV remote in the room upon arrival but the staff sent one up when I contacted the front desk and there was no pen and paper available anywhere in the room which is standard in most places I stay.Genuine Hotels.com guest review
"Fair priced hotel on the beach"
The first night that I arrived the staff was friendly and things on the right track. The hotel is starting to show its age but for the price and being beachfront it was about what you would expect. It was close to the rest of the family so it was just used for sleeping purposes. Took three times and a day and a half to get a shower curtain.Yes, a shower […] curtain that probably should have been noticed by the housekeeping crew. The room was good sized and comfortable. Read moreGenuine Expedia guest review
"Great location but a little outdated for the price"
The hotel is in a great part of MB. The hotel needs to renovated and the pool hours are horrible. The slide was only open from 11am to 7pm. Not bad but a little pricey for what you get. Will probably choose another hotel that is newer.Genuine Hotels.com guest review
"Nice family friendly hotel right on the beach"
Nice hotel lots of options. Food, games, water activities. The beach was super close. The rooms were a good size. We had the best experience with the cleaning lady she made sure we had everything we needed and even cleaned the dishes in our sink. Only thing I wish was better was the beds were very uncomfortable but that's just a personal preference […] . Read moreGenuine Expedia guest review
"Well suited for families that love the water."
We stayed here as a couple, but we could see how this would be an excellent destination for those with young children or grandchildren. Overall, we felt we got a good value for our vacation dollar. Perfect location for convenient beach and pool access. Great view of the ocean from our room. We got what we wanted, which was a relaxing and hassle-free […] stay that would allow us to unwind from our hectic life. We enjoyed the beach access so we could stroll whenever we wanted to or we could jump in the pool for a quick refresher. We did not rent a car, which would have been problematic because no attractions are within walking distance and cab service is not plentiful. A car is necessary if you want to do anything other than the hotel amenities. The hotel does not offer lunch or dinner services, other than bar food till 4:00 and the walking-distance restaurant selection is very limited. Read moreGenuine Expedia guest review
We rented the 3 bedroom condo so that our 3 yr old and 10 mo old could have separate rooms and not wake each other up. It was the perfect amount of space for us and tons to do at the hotel for the kids kept them busy and happy. Lock on the front door was broken so I called and they sent someone to fix it immediately. Rooms are not the newest or best […] kept I've ever seen but was just what we needed. I would def stay here again. Read moreGenuine Hotels.com guest review
this is not a fake review... STAY HERE!! we had a real vacation here. So clean , relaxing, family oriented. Your making a mistake if you don't stay.. THIS IS REAL!! wont go anywhere else!!Genuine Expedia guest review
There was a stain on the bedspread. Other than that the room was clean.Genuine Hotels.com guest review
I absolutely loved this place and will continue to make this our vacation spot. The only reason I posted a 4 on the cleanliness is for our room. I wrote that we needed an extra clean room for severe food allergies. My son started reacting within a few minutes of being there. I found sticky candy on the air conditioner and 2 popcorn kernels on the floor. […] I used Clorox wipes on all surfaces had a great rest of the trip. Besides that, it was AMAZING!!! I am so happy I booked this hotel. It's entertainment for all ages and still peaceful. Breakfast on the patio is a must! :) Read moreGenuine Hotels.com guest review
"Perfect for quick and/or cheap family getaway."
Overall had a really nice stay. Main floor was very nice and clean. A little cluttered with the jewelry sales in the hallway (especially when carting luggage in) and it was off-putting after I checked in and was then directed to the concierge which ended up being code word for timeshare salesperson, but well worth the stay . Rooms were clean enough […] but need an update to feel fresh again because the carpets are so old all the vacuuming in the world won't help. In saying that, I do recommend this hotel when they are having specials on room rates. The water park and pools are excellent and have a bar facing the pool/small restaurant and when the kids get bored of the pool, the beach is right there to change it up. Definitely worth the trip! Read moreGenuine Hotels.com guest review
"Good family hotel in Myrtle Beach"
We recently went to Myrtle Beach for a few days and rented a 3 bedroom condo here. The condo was very clean and had a nicely updated kitchen. The furniture was practically brand new.Genuine Expedia guest review
Pleased with everything from check in to check out!Genuine Hotels.com guest review
Very relaxing and beautiful ocean view . Staff was super nice and helped with where to eat. Loved it.Genuine Hotels.com guest review
"family loved it"
We stayed in the 3 room suite and the familyloved everything and breakfast was awesome! We will be back for a much longer stay.Genuine Hotels.com guest review
The staff is great. The place was nice. We really had a great time.Genuine Hotels.com guest review
We enjoyed getting away for a long weekend, but we are non-smokers and the mix of smokers and nonsmokers made it difficult for to enjoy our stay. We could not keep open our balcony door because smoke would come in from surrounding rooms.Genuine Hotels.com guest review
We booked this room for one night,We were already in Mrytle Beach and decided to stay another night. What a great choice this place was! Room overlooked the ocean, Had a small range,sink, and a Refrigerator! Had a pretty pool( did not use). Had a bar downstairs ( did not use) Room was of very good size as was the balcony. Would stay there again!Genuine Expedia guest review
We stayed only one night. The room was clean and had a nice view.Genuine Expedia guest review
Ocean front views. Great food. Plenty of activities for my kids. I definitely will be back.Genuine Hotels.com guest review
"Nice hotel nice ocean view"
Nice hotel.....................................................Genuine Expedia guest review
Our room was right on the ocean which was nice. Had lots of fun at the outdoor water park.Genuine Expedia guest review
"Great family hotel"
The hotel staff was very friendly and helpful. The pool and child play areas were perfect for young kids. All public areas including all pools were very clean and we'll kept!Genuine Expedia guest review
"Great Hotel, Very Clean and Friendly Staff"
This was my first time staying at this particular hotel and it was great. The only complaint I have was on the day of check out, hotel housekeeping was knocking on my door at 10 AM, although I had the Do Not Disturb Sign outside my door posted. Check out was not until 11 AM and I did not want to be disturbed. Hotel is very clean and staff are friendly. […] We also got a free room upgrade, which included a king size bed with full living room and kitchenette. Read moreGenuine Expedia guest review
Response by Ocean Reef Resort Thank you for taking the time to let us know about your resent stay with us. Please accept our apologies if our staff interrupted any part of your stay. I have let the Director of Housekeeping know of your concerns and please now we will speak with the staff in regards to our guests requests. We do look forward to your next visit. Sincerely, Crystal VanderSchans Front Office Manager
"A great getaway!"
My kids loved the water park. Rooms were clean and as pictured on the website. Staff was extremely helpful. I would recommend this hotel to couples or families. A great experience for our family!Genuine Expedia guest review
Response by Ocean Reef Resort We are thrilled to hear you had such a great stay! We look forward to your next visit! Sincerely, Crystal VanderSchans Front Office Manager
"It was a very nice place to be."
Our overnoght stay was great and very relaxing. I wish I had more time from work to have stayed much longer. The entire hotel was very clean to me. I would like to make mention that the family room single chairs need to be clean. That's not a complaint though so readers have the right understanding. I honestly look forward to returning very soon.Genuine Expedia guest review
Response by Ocean Reef Resort Thank you for taking the time to let us know about your recent stay with us. We appreciate your comments and always look to our guests recommendations when we are deciding future updates to our facility. We look forward to your next stay with us! Sincerely, Crystal VanderSchans Front Office Manager
Very friendly staff, fast check in service, ample parking, hotel very clean. Room was very clean. Restaurant staff very friendly and breakfast buffet was good.Genuine Hotels.com guest review
My only issue came about at check out time felt I was treated differently because I purchased my room thru an outside websiteGenuine Hotels.com guest review
"Great get away"
Great place for kids. Friendly, helpful staff.Genuine Hotels.com guest review
this is a very nice, friendly, and enjoyable hotel. The pools are great! Nice to be right on the ocean.Genuine Hotels.com guest review
"Great 2-night stay"
Nice room with a great view. Hotel staff was great, though there seemed to always be a line at the front desk. I suspect that can be attributed to the guest-to-employee ratio. My family has stayed at several Grand Strand motels over the years and this was one of the best. Out of season rate was just what I was looking for and the amenities were great. […] Lots of stuff in short driving distance on rainy days. Read moreGenuine Hotels.com guest review
I really enjoyed my stay at the hotel. The facilities and rooms were very clean. The ocean front view was amazing. The staff made you feel at home and welcoming. Can't wait to go back!Genuine Expedia guest review
"Great location and free perks"
The location was great with oceanfront view. The parking was challenging because it was across the street in a detached garage. Walls were a little thin. Crying baby was in the adjoining room. Kitchenette was useful. Hotel allowed us to check in one room early to accomodate us transferring from another property with food. We appreciated that greatly. […] Free unlimited DVD and super saver ticket package was another plus!!! Read moreGenuine Expedia guest review
Response by Ocean Reef Resort We are thrilled to hear you had such a great stay! We look forward to your next visit! Sincerely, Crystal VanderSchans Front Office Manager
Everything met or exceeded my expectations. The staff was businesslike and efficient but not particularly welcoming or friendly. The oceanfront room was very clean, attractive, comfortable, and well appointed. The kitchen and provided cookware and dinnerware were adequate. The parking was convenient. The on site facilities were very nice. Housekeeping […] was attentive on a daily basis. All in all it was quite a pleasant hotel. Assuming I am offered reasonable discount rates, I look forward to repeat visits. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )