"recommend, lacking in some attention to detail"
Restful overnight stay, room service seemed inexperienced but the food was good and the menu plentiful on selection. Great location to walk to food & shopping. Pool/spa nice but loud as it is located next to the freeway. The central courtyard with evening communal fire pit is a special feature. Our room was facing the courtyard and had opening windows […] to enjoy the nice weather but the windows were disappointingly dirty. Read moreGenuine Hotels.com guest review
"not a good hotel to stay"
I wasn't happy w the front desk, I had room 101 right by the exiting door. I asked to be moved to a different room and they said it was all booked, I told them I wasn't going to be able to sleep since I could hear all the door slams and people talking. front desk didn't care. I paid $249 for the room. I wasn't happy. I stayed at others Hyatt before […] and the people have always been very friendly and helpful. Read moreGenuine Hotels.com guest review
"Highly recommended Hotel"
I've stayed in several different hotels in the Santa Rosa area but this was my first stay at the Hyatt. I was impressed with the quality of the room and the price. The room was large and very well appointed and the bed was very comfortable.This will definitely be my first choice of hotels on my next trip.Genuine Hotels.com guest review
We were in town with my family, parents and wife, to enjoy a couple of days in wine country.Genuine Hotels.com guest review
Nice place; inexperienced staff.Genuine Hotels.com guest review
"Good location, excellent people"
The staff is awesome, from reception to the concierge and the housekeeping. The room was excellent with Starbucks coffee and the restaurant was awesome.Genuine Hotels.com guest review
"Value and comfort"
Staff was friendly and attentive. Room was nicely appointed and clean.Genuine Hotels.com guest review
"Good customer service"
small problem with 1st room, but staff was super friendly and moved me to a new room quickly. Good customer service, friendly staff and a nice bed.Genuine Hotels.com guest review
"Close to downtown Santa rosa"
Very friendly staff. Nice room and hotel is very centrally located.Genuine Hotels.com guest review
Very nice!Genuine Hotels.com guest review
"The staff was dressed nicely"
They wanted $10 for WiFi. Only had one regular and one decaf coffee for two people who drink regular coffee. Had free glasses of water in the lobby. It cost $4 a bottle in the room. No complimentary anything else. The security was very good.Genuine Hotels.com guest review
We had a wonderful stay! We love this hotel and stay here every time we are in the Santa Rosa area. Great staff with excellent service. Love the grounds - well kept and beautifully landscaped. Fabulous spa. A perfect spot for a get away!Genuine Hotels.com guest review
We had a very pleasant stay and the hotel was beyond our expectations. The staff was cordial and responsive, the food at the brasserie was very good and the room was adequate. The one thing I would improve is to add 4 towels instead 3 in the bathroom, and also towels of better quality.Genuine Expedia guest review
The hotel can use some minor renovations but the staff, service, and location were excellent.Genuine Expedia guest review
"Nice hotel, great staff, good location"
located next to downtown Santa Rosa, it has a pool which we couldn't use since it was freezing outside but it looks good. the Gym is very small and breakfast is served in the brasserie next to the hotel. I'd skip the breakfast there and use once of the nice places within 3 minutes walkGenuine Expedia guest review
This hotel is located close to the downtown "square" area of Santa Rosa. It is acceptable. I was expecting Hyatt quality. It felt like a Best Western (and the rooms not as nice a some BW's). Paper thin, scratchy towels were the most disappointing. The room smelled moldy and stale. Part of that might have been due to all the rain while we were there....but […] not Hyatt quality. Perhaps I haven't stayed at a Hyatt lately and the quality has gone down hill. for the same money I will stay at another hotel. Read moreGenuine Expedia guest review
"Nice Hotel in the Historic Railroad District"
This was a one night stay, we were there a very brief time.Genuine Expedia guest review
"Overnight stay made pleasurable."
Perfect overnight stay. Hotel staff was great and everything was just perfect. Not a single thing to find fault with. The restaurant was very good as well.Genuine Hotels.com guest review
I lived in Santa Rosa for many years. I had my 21st birthday at the hotel. Any time I've stayed there it's been excellent. It's a quick walk to the downtown mall and has great little shops right across the street. Room service is always prompt and is very good.Genuine Expedia guest review
Was okGenuine Hotels.com guest review
"Friendly and convenient"
Always helpful and nice staff at this Hyatt. Great, convenient place to stay.Genuine Hotels.com guest review
Hotel overall was fine, room was okay. Bed was old and squeaky but not worse than they typical hotel bed. Room itself was quite roomy. Door to bathroom is barn door style so didnt allow for a ton of privacy (and it stuck so was hard to open and close). Overall its fine.Genuine Hotels.com guest review
"dirty rooms not at alas seenonline in ad for hotel"
Hyatt photos must be about ten years old, because the room we stayed in did not look anything like the rooms seen online. Carpets were visibly dirty, furniture was old, mattress had stains on it...ew! Mattress pad had holes in it, pillows were very used up and flat and stained. No vending machines in hotel, so bring your own snacks. In fact not much […] to do in area around hotel, except visit thrift shops, Chevys and Salvation Army. There is a mall down the round, if you are into malls that have not been updated since 1985. In fact the hotel room we stayed in was in the same time warp. Come on guys, if we book a pet friendly room and pay you extra cash, it does not mean we want to stay in the dirtiest room you have available and sleep like we are literally in " dog-house / Kennel"... Read moreGenuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa On behalf of my entire staff, please accept our apologies for the inconvenience you experienced. Our top priority is to ensure your total satisfaction. It is apparent from your valuable feedback that we have not only failed to meet your expectations but our own, as well. I have discussed your concerns with the appropriate staff members to constructively maintain the highest quality and standards that Hyatt Hotels are known for and to implement corrective measures.
I had booked two deluxe rooms, but when I got there I asked for connecting rooms. The staff was great and went out of their way to accommodate me. However the room they put us in was on the main floor, right next to the outside door that led to the parking lot (noisy). We couldn't open our shades because anyone on the street or parking lot would look […] in. Also there was a funny smell coming from the wall of the room closest to the bathroom. I can not blame them because I think this room was out of service and they just put it back into service because I asked for adjoining rooms. The staff was great though. I would go back for them, the location and they main lobby and pool. Read moreGenuine Hotels.com guest review
Really nice small hotelGenuine Hotels.com guest review
"room felt like a motel 6 room"
hotel was very simple i guess we were just expecting a alot more for it being a Hyatt Hotel truly our room felt like a motel 6 room.Genuine Hotels.com guest review
"Hyatt has great staff and a 5 star restaurant!!!"
It was my husbands Birthday and he works in Santa Rosa , but he needed to be at work on Friday and I work weekends , expedia got a good price on a one night surprise for my Husband, we had a great dinner and a lovely breakfast.Genuine Expedia guest review
I loved the Hotel. The attendant in the front desk was very friendly and he made us feel welcome. He answered all of our questions without seeming bothered by us. The hotel has a beautiful landscape in the back and a comfortable seating area around a fire pit. The bed was very comfortable, I mentioned to my fiancee that I had literally slept in the […] same position all night. I usually toss and turn and I am a very light sleeper. That bed was heaven! The room was very clean. It did seem pretty small especially for the price but that is totally understandable, since it was a standard room. Next time, we will definitely upgrade to a bigger room and take advantage of all of their amenities. Read moreGenuine Hotels.com guest review
"Santa Rosa gem"
Fabulous hotel to base our Sonoma wine tasting trip from... Perfect location for Russian River wineries. Breakfast was included in our room rate and very much worth it. Front desk personnel assisted with dinner reservations and wine shipping. I highly recommend this hotel.Genuine Hotels.com guest review
"Beautiful property, large rooms!"
This is a very nice 4 star hotel. The grounds are well maintained with flowers everywhere. It has a beautiful pool and fire pit area. And nice lobby lounge as well. Room was quiet large, with a huge bathroom! Very quiet room as well. Came with a nice sitting area, mini refrigerator, and comfy yet small queen size beds, they felt more like a double size. […] I enjoyed room service with very prompt good service and good food, especially breakfast. Parking is at no charge. And this hotel is in a great location in downtown Santa rosa, with many restaurants, shopping, history, all walking distance. Read moreGenuine Expedia guest review
"convenience to town and other facilities"
hotel needs to insure cooling is quiet; I was unable to sleep well because of loud mechanical noises of air conditioning.Genuine Expedia guest review
Was PerfectGenuine Hotels.com guest review
They had no good information about other destinies i asked how to go to Mendocino, CA and they didn't know there is a bus that stops every day at 2:40 pm, right in front of te hotel to go to. Mendocino.Genuine Expedia guest review
"Not worth the price"
You can tell this hotel used to be much nicer than it is now. The problem is it seems they have let it go some. Not a lot, it is still a decent place, but the carpets all seem to be worn in the common areas with stains and such. The "exercise facility" is actually a joke. It is a room smaller than our hotel room with very dirty, stained carpet and almost […] no equipment other than 5 cardio machines. Unfortunately on our stay, there were a lot of rowdy people in the halls at 3 am that no one seemed to do anything about. We felt that this hotel would have been fine at half the price. Read moreGenuine Hotels.com guest review
We only stayed one night but everything was nice. We would stay there again.Genuine Expedia guest review
Have stayed here several times and return because of great customer service and location!Genuine Hotels.com guest review
The hotel is great. Right in the heart of Sonoma Wine Country. After spending a day tasting wines, you can go back to the hotel rest up and walk to Downtown Santa Rosa for dinner. We were pleasantly surprised on what Downtown had to offer. It's a very central hotel close to the freeway with an exceptionally friendly staff. Room is very comfortable and […] clean. This was our 3rd time staying here, we will return soon hopefully! Read moreGenuine Expedia guest review
Very nice hotel, walking distance to downtown and many restaurants.Genuine Expedia guest review
"This hotel was perfect"
The room was clean and service was impeccable. We used this hotel as our starting point for our Sonoma trip. It worked out perfectly as it was perfectly situated for our needs. Truly a great value. I would recommend it to friends and family.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Vicky- Thank you for the review, we hope to see you again soon! Marco Vincenti Front Office Manager
"Disappointing for Hyatt. Terrible bed."
This was a huge disappointment, especially for a Hyatt. The bed was the worst thing I've ever slept on. It literally felt like plywood with a sheet over it. You can tell the rooms are very old, not too clean, dust everywhere, very worn. Our first experience was to get changed and go eat in what looked to be a promising restaurant. I'm not sure if it […] was because we weren't a certain demographic, but we waited 19 minutes for a glass of water, and 26 minutes for a pepsi. The steak was undercooked and had to be sent back so we did not end up eating together. The manager did tend to the problem, but after dinner was already ruined. Again, I'm not sure if it was discrimination, but it did feel like it. I wouldn't stay here again. Read moreGenuine Expedia guest review
Loved this hotel!! Everything was great! Would stay again, if I were in the area.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa stephanie- Thank you for the review. We hope to see you again when you are in wine country!
"Great location in wine country!"
We had 2 potentially problematic issues, and they were both handles very professionally and courteously by the manager on duty, Mr. Robert. The hotel was sold out of the King bed room we had booked, so they reduced the rate on the 2 Queen bed room they gave us. The iron in the room stained my pants, and Robert had it dry-cleaned, and replaced the iron […] right away. So what could have been a disastrous stay turned out to be somewhat okay. Read moreGenuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa David- Thank you for the feedback. I am happy to hear we amended for the opportunities you encountered. I will share your feedback with Robert. We hope to see you again soon!
Beautiful and well-maintained interiors, nice grounds, great pool area and courtyard, friendly service - a terrific stay.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Les-Thank you for the review, we hope to see you again soon! Marco Vincenti Front Office Manager
Staff was very helpful Private outdoor space was a nice surprise.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa I am happy to hear you enjoyed our hospitality. We hope to see you again for your next trip to wine country!
Very nice, close to excellent dining, we ate at LoCoccos an italian food place, and Omlette Express for breakfast both great.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa Thank you for the review. As you mentioned there are a lot of excellent dining choices in the area. We hope you try our restaurant on your next visit. We hope to see you again soon!
"Great hotel near wine country"
Just a great place Been here several timesGenuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Diana-thank you for the review, we hope to see you again soon!
Clean rooms, good area just off interstate. Have stayed here before and will continue to .Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Thank you for the review, we hope to see you again soon!
"Best in show"
Loved the hotel and location. Ask for a room with a patio on the first floor. It walks out to the fire pit and pool.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Joan- I am happy to hear you enjoyed your stay. Our patio rooms are very popular, especially during the summer. Book them early to ensure you get the added outdoor space that is provided. We hope to see you again!
This was a great choice! Close to Sonoma vineyards and Alexander redwood forest. Staff was excellent,and very happy. We will be back:) Loved the fire pit at night.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa donna-I am so happy to hear you enjoyed a little Sonoma county hospitality! We will see you again soon.
Great location, great service, great room with windows that open.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa mm-We hope to see you again for your next trip to beautiful Sonoma County!
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