Was okGenuine Hotels.com guest review
"Friendly and convenient"
Always helpful and nice staff at this Hyatt. Great, convenient place to stay.Genuine Hotels.com guest review
Hotel overall was fine, room was okay. Bed was old and squeaky but not worse than they typical hotel bed. Room itself was quite roomy. Door to bathroom is barn door style so didnt allow for a ton of privacy (and it stuck so was hard to open and close). Overall its fine.Genuine Hotels.com guest review
"dirty rooms not at alas seenonline in ad for hotel"
Hyatt photos must be about ten years old, because the room we stayed in did not look anything like the rooms seen online. Carpets were visibly dirty, furniture was old, mattress had stains on it...ew! Mattress pad had holes in it, pillows were very used up and flat and stained. No vending machines in hotel, so bring your own snacks. In fact not much […] to do in area around hotel, except visit thrift shops, Chevys and Salvation Army. There is a mall down the round, if you are into malls that have not been updated since 1985. In fact the hotel room we stayed in was in the same time warp. Come on guys, if we book a pet friendly room and pay you extra cash, it does not mean we want to stay in the dirtiest room you have available and sleep like we are literally in " dog-house / Kennel"... Read moreGenuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa On behalf of my entire staff, please accept our apologies for the inconvenience you experienced. Our top priority is to ensure your total satisfaction. It is apparent from your valuable feedback that we have not only failed to meet your expectations but our own, as well. I have discussed your concerns with the appropriate staff members to constructively maintain the highest quality and standards that Hyatt Hotels are known for and to implement corrective measures.
I had booked two deluxe rooms, but when I got there I asked for connecting rooms. The staff was great and went out of their way to accommodate me. However the room they put us in was on the main floor, right next to the outside door that led to the parking lot (noisy). We couldn't open our shades because anyone on the street or parking lot would look […] in. Also there was a funny smell coming from the wall of the room closest to the bathroom. I can not blame them because I think this room was out of service and they just put it back into service because I asked for adjoining rooms. The staff was great though. I would go back for them, the location and they main lobby and pool. Read moreGenuine Hotels.com guest review
Really nice small hotelGenuine Hotels.com guest review
"room felt like a motel 6 room"
hotel was very simple i guess we were just expecting a alot more for it being a Hyatt Hotel truly our room felt like a motel 6 room.Genuine Hotels.com guest review
I loved the Hotel. The attendant in the front desk was very friendly and he made us feel welcome. He answered all of our questions without seeming bothered by us. The hotel has a beautiful landscape in the back and a comfortable seating area around a fire pit. The bed was very comfortable, I mentioned to my fiancee that I had literally slept in the […] same position all night. I usually toss and turn and I am a very light sleeper. That bed was heaven! The room was very clean. It did seem pretty small especially for the price but that is totally understandable, since it was a standard room. Next time, we will definitely upgrade to a bigger room and take advantage of all of their amenities. Read moreGenuine Hotels.com guest review
"Santa Rosa gem"
Fabulous hotel to base our Sonoma wine tasting trip from... Perfect location for Russian River wineries. Breakfast was included in our room rate and very much worth it. Front desk personnel assisted with dinner reservations and wine shipping. I highly recommend this hotel.Genuine Hotels.com guest review
Was PerfectGenuine Hotels.com guest review
"Not worth the price"
You can tell this hotel used to be much nicer than it is now. The problem is it seems they have let it go some. Not a lot, it is still a decent place, but the carpets all seem to be worn in the common areas with stains and such. The "exercise facility" is actually a joke. It is a room smaller than our hotel room with very dirty, stained carpet and almost […] no equipment other than 5 cardio machines. Unfortunately on our stay, there were a lot of rowdy people in the halls at 3 am that no one seemed to do anything about. We felt that this hotel would have been fine at half the price. Read moreGenuine Hotels.com guest review
We only stayed one night but everything was nice. We would stay there again.Genuine Expedia guest review
Have stayed here several times and return because of great customer service and location!Genuine Hotels.com guest review
The hotel is great. Right in the heart of Sonoma Wine Country. After spending a day tasting wines, you can go back to the hotel rest up and walk to Downtown Santa Rosa for dinner. We were pleasantly surprised on what Downtown had to offer. It's a very central hotel close to the freeway with an exceptionally friendly staff. Room is very comfortable and […] clean. This was our 3rd time staying here, we will return soon hopefully! Read moreGenuine Expedia guest review
Very nice hotel, walking distance to downtown and many restaurants.Genuine Expedia guest review
"This hotel was perfect"
The room was clean and service was impeccable. We used this hotel as our starting point for our Sonoma trip. It worked out perfectly as it was perfectly situated for our needs. Truly a great value. I would recommend it to friends and family.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Vicky- Thank you for the review, we hope to see you again soon! Marco Vincenti Front Office Manager
"Disappointing for Hyatt. Terrible bed."
This was a huge disappointment, especially for a Hyatt. The bed was the worst thing I've ever slept on. It literally felt like plywood with a sheet over it. You can tell the rooms are very old, not too clean, dust everywhere, very worn. Our first experience was to get changed and go eat in what looked to be a promising restaurant. I'm not sure if it […] was because we weren't a certain demographic, but we waited 19 minutes for a glass of water, and 26 minutes for a pepsi. The steak was undercooked and had to be sent back so we did not end up eating together. The manager did tend to the problem, but after dinner was already ruined. Again, I'm not sure if it was discrimination, but it did feel like it. I wouldn't stay here again. Read moreGenuine Expedia guest review
Loved this hotel!! Everything was great! Would stay again, if I were in the area.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa stephanie- Thank you for the review. We hope to see you again when you are in wine country!
"Great location in wine country!"
We had 2 potentially problematic issues, and they were both handles very professionally and courteously by the manager on duty, Mr. Robert. The hotel was sold out of the King bed room we had booked, so they reduced the rate on the 2 Queen bed room they gave us. The iron in the room stained my pants, and Robert had it dry-cleaned, and replaced the iron […] right away. So what could have been a disastrous stay turned out to be somewhat okay. Read moreGenuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa David- Thank you for the feedback. I am happy to hear we amended for the opportunities you encountered. I will share your feedback with Robert. We hope to see you again soon!
Beautiful and well-maintained interiors, nice grounds, great pool area and courtyard, friendly service - a terrific stay.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Les-Thank you for the review, we hope to see you again soon! Marco Vincenti Front Office Manager
Staff was very helpful Private outdoor space was a nice surprise.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa I am happy to hear you enjoyed our hospitality. We hope to see you again for your next trip to wine country!
Very nice, close to excellent dining, we ate at LoCoccos an italian food place, and Omlette Express for breakfast both great.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa Thank you for the review. As you mentioned there are a lot of excellent dining choices in the area. We hope you try our restaurant on your next visit. We hope to see you again soon!
"Great hotel near wine country"
Just a great place Been here several timesGenuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Diana-thank you for the review, we hope to see you again soon!
Clean rooms, good area just off interstate. Have stayed here before and will continue to .Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Thank you for the review, we hope to see you again soon!
"Best in show"
Loved the hotel and location. Ask for a room with a patio on the first floor. It walks out to the fire pit and pool.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Joan- I am happy to hear you enjoyed your stay. Our patio rooms are very popular, especially during the summer. Book them early to ensure you get the added outdoor space that is provided. We hope to see you again!
This was a great choice! Close to Sonoma vineyards and Alexander redwood forest. Staff was excellent,and very happy. We will be back:) Loved the fire pit at night.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa donna-I am so happy to hear you enjoyed a little Sonoma county hospitality! We will see you again soon.
Great location, great service, great room with windows that open.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa mm-We hope to see you again for your next trip to beautiful Sonoma County!
"Nice hotel. Close to Russian River brewing"
Hotel was nice, room was clean and staff was polite. Only weird thing is the toilet in our room flushed on its own a few times during the night.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa Thank you for staying with us! I am happy to hear you enjoyed your stay. I understand how a toilet flushing noise can be a little weird when it happens in the middle of the night. I will provide this information to our maintenance team so we can ensure this does not happen again. Happy Travels! Marco
"First Sonoma visit"
Hotel didn't stand out from appearances and the lack of bellmen or staff to help with room detracted from the whole experience. The lack of a wine selection from the restaurant didn't give you a wine country feel.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa edgar- Thank you for the feedback. While we do not have a dedicated bellman we are eager to assist our guest with luggage at the Front Desk. We are currently updating our wine menu in the restaurant... more to come! We hope to see you again!
"Jacuzzi fine and facility clean & newish."
Service team professional; desk, room service and maintenance included.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa Thank you for staying with us! We strive to offer excellent service in all areas of our hotel. I am happy to see you were able to experience the Hyatt touch. We hope to see you again soon.
"Great for wine tasting"
Great Concereige and breakfast with room!Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Teresa-I'm happy to hear our concierge was able to enhance your trip to Santa Rosa!
"Great value for the price"
One of the best stays we had in a while. Clean, friendly service, good location with nice restaurant and spa.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa Irene-Thank you for the kind words... until next time!
Quick overnight stay. Very nice hotel and wish I had more time to use the amenities.Genuine Expedia guest review
Very nice hotel with an equally nice staff. It is however located a little too close to the highway.Genuine Expedia guest review
"Nice hotel but"
Beautiful place but thought the room would be a bit more comfortable. For the price and location it served our purpose just expected more from the brand.Genuine Expedia guest review
"Stay at Hiatt"
Parking lot chaotic.Entrance seems hidden. No inside access to restaurant seemed odd.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa Fred- Thank you for your comments. I am happy to report the upgrade of our front drive is now complete. Our grand entrance is now reopened. I am confident this will mitigate any confusion about the location of the entrance to our hotel. Thank you for staying with us. We hope to see you again.
"Convenient and comfortable"
For a girls weekend in wine country we found the location very convenient to Healdsburg and Sonoma for wine tasting and shopping. The restaurants in Santa Rosa were very good and convenient to walk to from the hotel.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa Trish- I am happy to hear you enjoyed your girls weekend with us. We hope to see you and your girlfriends the next time you have a chance to get away!
"Good room band place but...price?"
There was some remodeling going on indoors and outside during April 2014. Room and hotel was good but the staff were pretty short with each interaction. All in all, a good place but I don't know if it would be worth more than $150/night.Genuine Expedia guest review
Response by Hyatt Vineyard Creek Hotel and Spa Traveler- Thank you for your comments. The remodel of the Front Drive is now complete. I am concerned about your comment that the staff was short during your interactions with us. We take pride in ensuring each guest has a memorable experience with us with each interaction. I am disappointed to hear we failed to meet your expectations. We hope to see you again in wine country!
"I would book again!"
The Hyatt was very nice and convenient to everything in downtown Santa Rosa. It has all the amenities that you would need and in the back area there is a place that looks like a vineyard. It was unfortunately raining during our stay so we did not get the chance to enjoy the outdoor space.Genuine Hotels.com guest review
Response by Hyatt Vineyard Creek Hotel and Spa We are very happy to hear you enjoyed your stay. As summer is quickly approaching here in Santa Rosa please come back and enjoy our expansive garden area located behind the hotel. We look forward to seeing you again soon!
"Amazing Hotel in Santa Rosa"
Hotel staff is amazing, the concierge is the best I have encountered to date. The hotel grounds are well kept and so beautiful to walk around and relax, truly a special get away place. The spa is state of the art and offers amazing services. I hope to enjoy during future visits.Genuine Expedia guest review
Location was convenient to Santa Rosa Railroad square and many wineries were within 5 to 10 miles. Staff was very helpful with local information -- ask them for deals on bike rentals and free tasting passes. They provided umbrellas on day of rain. The gardens behind the hotel are very nice. We also enjoyed the fire pit behind the lobby. The rooms were […] reasonable -- clean and convenient, as in other Hyatts or similar. Read moreGenuine Hotels.com guest review
"Hotel was great, bed was horrible"
The hotel was beautiful. The grounds were immaculate. The rooms cleanliness was beyond any I'd ever seen. The bed was horrible. By the middle of the night, I was in such pain, my wife offered to trade sides. I slept in the chairs. She tried my side for a while and she too had nasty back pain within a fairly short time. 2 in the morning is not the time […] to call down and say the bed was uncomfortable, so I just suffered. I have never had back pain in my life, so this was pretty unusual. They did comp me a movie we had watched, which was a very nice gesture. If you get a good bed, this would be a fantastic place to get away to. Read moreGenuine Hotels.com guest review
"Hyatt delivers genuine spa experience."
Great location, great room, great staff-- a pleasant view of the courtyard fire-pit, instead of the parking lot. Fantastic in-house restaurant that also provides room service-- had two delicious meals in our room and a third in the dining room itself. The spa service was very high-touch and professional-- a little pricey, but our masseurs knew their […] stuff. The pool and hot tub were warm, clean and relaxed-- they became the main focus of our stay! Sleepy Santa Rosa has much to recommend itself, including a fabulous thrift shop across the street from the hotel, and several great restaurants, all in Railroad Square, the city's "Old Town" district. Read moreGenuine Hotels.com guest review
"Nice hotel, very nice people"
Shelby was extremely helpful in making our stay very pleasant. Everything was as promised and then some.Genuine Expedia guest review
"Close to best wineries, breweries, ans food"
Overall one of the best hotels on our trip to California. Clean, great staff, within a short drive of some excellent wineries, breweries, and great food and coffee. We were slightly disappointed in the outlying neighborhood as the downtown district has some sketchy people living around it.Genuine Hotels.com guest review
"great area, excellent location"
brasserie staff need to be a little more professional. new staff who were learning were great. The bartender needs to know that putting ones finger in a glass to remove a bug is not cool and maybe change the glass and remake the cocktail. If I was her boss or health and safety she would have been sent home and re-trained.Genuine Hotels.com guest review
"Great Location - Super friendly staff"
It was wonderful - the staff was so helpful and friendly. Convenient location, very comfortable!Genuine Hotels.com guest review
"What a Gem"
From the moment we walked in we were treated with the utmost care! Each and everyone of the staff that we encountered was polite and wanted to know how they could help. Alix at the desk was fantastic. On one occasion we were offered an upgrade in our room, which was delivered promptly and another time we called down for a forgotten toiletry and it too […] was delivered promptly. We will definitely stay here again!!!! Read moreGenuine Hotels.com guest review
Even after reading some of the negative reviews of this hotel, we decided to stay at this Hyatt overnight before my husbands surgery. What a pleasant surprise! It was beautiful and clean and the staff was very friendly. I guess that it is all in the interpretation about the location and neighborhood. Located in the older part of town, close to the easy […] on and off exit of HWY 101 makes it more desirable to us when we have errands and appointments in Santa Rosa that require an over night stay. The Railroad District is a fun area to walk and shop eat and quite safe during the day and evening hours. Any city has its transients and we just negotiate our way around this . We found the Hotel to be very quiet with no noises of any kind coming in from the outside. The restaurant that is right next door with a nice bar made it even easier to stay close to the hotel for meals if one decides to. But, if you just cross 3rd street a fun time awaits. We will be staying at this Hotel on future overnight trips to Santa Rosa. Read moreGenuine Hotels.com guest review
We booked our stay for both business and leisure. It was a convenient location for both. Rooms were nice, although I was suprised that there was no fridge in the room, or wine glasses, considering the proximity to wine country. We would stay at this property again.Genuine Hotels.com guest review
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