"Hotel was great, bed was horrible"
The hotel was beautiful. The grounds were immaculate. The rooms cleanliness was beyond any I'd ever seen. The bed was horrible. By the middle of the night, I was in such pain, my wife offered to trade sides. I slept in the chairs. She tried my side for a while and she too had nasty back pain within a fairly short time. 2 in the morning is not the time […] to call down and say the bed was uncomfortable, so I just suffered. I have never had back pain in my life, so this was pretty unusual. They did comp me a movie we had watched, which was a very nice gesture. If you get a good bed, this would be a fantastic place to get away to. Read moreGenuine Hotels.com guest review
"Hyatt delivers genuine spa experience."
Great location, great room, great staff-- a pleasant view of the courtyard fire-pit, instead of the parking lot. Fantastic in-house restaurant that also provides room service-- had two delicious meals in our room and a third in the dining room itself. The spa service was very high-touch and professional-- a little pricey, but our masseurs knew their […] stuff. The pool and hot tub were warm, clean and relaxed-- they became the main focus of our stay! Sleepy Santa Rosa has much to recommend itself, including a fabulous thrift shop across the street from the hotel, and several great restaurants, all in Railroad Square, the city's "Old Town" district. Read moreGenuine Hotels.com guest review
"Nice hotel, very nice people"
Shelby was extremely helpful in making our stay very pleasant. Everything was as promised and then some.Genuine Expedia guest review
"Close to best wineries, breweries, ans food"
Overall one of the best hotels on our trip to California. Clean, great staff, within a short drive of some excellent wineries, breweries, and great food and coffee. We were slightly disappointed in the outlying neighborhood as the downtown district has some sketchy people living around it.Genuine Hotels.com guest review
"great area, excellent location"
brasserie staff need to be a little more professional. new staff who were learning were great. The bartender needs to know that putting ones finger in a glass to remove a bug is not cool and maybe change the glass and remake the cocktail. If I was her boss or health and safety she would have been sent home and re-trained.Genuine Hotels.com guest review
"Great Location - Super friendly staff"
It was wonderful - the staff was so helpful and friendly. Convenient location, very comfortable!Genuine Hotels.com guest review
"What a Gem"
From the moment we walked in we were treated with the utmost care! Each and everyone of the staff that we encountered was polite and wanted to know how they could help. Alix at the desk was fantastic. On one occasion we were offered an upgrade in our room, which was delivered promptly and another time we called down for a forgotten toiletry and it too […] was delivered promptly. We will definitely stay here again!!!! Read moreGenuine Hotels.com guest review
Even after reading some of the negative reviews of this hotel, we decided to stay at this Hyatt overnight before my husbands surgery. What a pleasant surprise! It was beautiful and clean and the staff was very friendly. I guess that it is all in the interpretation about the location and neighborhood. Located in the older part of town, close to the easy […] on and off exit of HWY 101 makes it more desirable to us when we have errands and appointments in Santa Rosa that require an over night stay. The Railroad District is a fun area to walk and shop eat and quite safe during the day and evening hours. Any city has its transients and we just negotiate our way around this . We found the Hotel to be very quiet with no noises of any kind coming in from the outside. The restaurant that is right next door with a nice bar made it even easier to stay close to the hotel for meals if one decides to. But, if you just cross 3rd street a fun time awaits. We will be staying at this Hotel on future overnight trips to Santa Rosa. Read moreGenuine Hotels.com guest review
We booked our stay for both business and leisure. It was a convenient location for both. Rooms were nice, although I was suprised that there was no fridge in the room, or wine glasses, considering the proximity to wine country. We would stay at this property again.Genuine Hotels.com guest review
"Unstable key card reader"
Got a bad key card, couldn't activate the elevator. Had to go back to the front desk and request another one. Walked back to the elevator but that one didn't work either. Third time I got a working keycard. Seems like their equipment is of poor quality. Everything else was good.Genuine Hotels.com guest review
"Good stop on the way to wine country!"
We arrived at the hotel and we're greeted by friendly staff. The room was a good size with a comfortable bed. The hotel has a bar and bistro on site but in order to access them it involved walking out of the hotel and back in through another entrance. As we picked a time to visit the area on one of the infrequent occasions when it was pouring with rain,this […] made it an unpleasant experience.The bar was nice serving a good selection of local wines but the food in the bistro was disappointing. Read moreGenuine Expedia guest review
"Sleep the best night sleep in months!!"
I'm an A type before i work and we decided to be closer this time. So very glad we did. Everything was stellar. The best news ... after watching a movie in bed with a hot lemon water and a very cozy bed, I slept like I haven't in a very long time. Quess I just need to move there!! thanks Hyatt.Genuine Hotels.com guest review
An excellent hotel with a great restaurant. Would stay there again when I visit Santa Rosa.Genuine Hotels.com guest review
The hotel is in a great location, nice amenities, restaurant is okay, drinks are good, but portions are a bit small for lunch. The staff in the restaurant and the hotel are extremely friendly. I would definitely come back to this hotel, however our shower head was very hard and piercing. I would just make sure I got another room with a softer shower […] head. Read moreGenuine Hotels.com guest review
"The best stay in Santa Rosa"
This is a good hotel. I should underline that it is clean, which is always an important factor, lately lesser and lesser could find this quality of housekeeper work. The staff are truly friendly, and helpful much more than most places. In request they put a refrigerator to your room. The WiFi is working over 50 Mpbs. Good for work. The only thing I […] would change is the TV channels availability. Lousy selection here. The location is very good notable good (!) restaurants nearby. such as an authentic Italian (Lo Coco's Cucina Rustica) and a French (La Gare) in walking distance. Read moreGenuine Hotels.com guest review
very nice overall but wish the room had a refrigerator.Genuine Hotels.com guest review
"close to downtown"
Hotel was clean and comfortable. Landscaped nicely with a walking path behind the property. Walkable neighborhood in the older revitalized part of the city, although there were some panhandlers. Hotel is right next to the freeway.Genuine Hotels.com guest review
It was fine. However, the door of the bathroom, though I like barn yard doors, could not close all the way through. Didnt provide me the privacy I needed.Genuine Hotels.com guest review
As we prepared ourselves for dinner, the front door opens and a couple using the identical room key as ours commences to walk in !!! . . . . . . . . I called the front desk and proceeded to RAISE ____ !!! Was this the result of Hyatt's inefficient reservation system or personnel? . . . . . . .Later, the front desk called back with sincere apologies, […] and tried to appease our feelings with a bottle of wine and a full breakfast of our choice in the hotel restaurant which turned out to be a 100 ft hike outside in the frigid 34 degree winter temp. . . . . . . . . . So, I just checked my credit card activity only TO FIND THAT HYATT DID NOT GIVE US A COMP BKFT - THERE IT IS: $43.00 CHARGE. ANOTHER COMPUTER GLITCH !?!?! Read moreGenuine Hotels.com guest review
"It was okay"
The people at the hotel were very nice, and the place itself looks great, but the bathroom door in our room didn't close at all because of the sliding doors they had installed (imagine a 2" gap) and there was a window in one wall that had been papered over for some reason. Weird.Genuine Hotels.com guest review
"Nice Hotel close to everything."
Overall our stay was ok. We did run into a problem on the first night, but I believe the staff did a good job at making up for it. Tired and weary from traveling all day, we checked in our fist night. Room was apparently clean. When we checked the bed and sheets, there was a small stain on the sheets. My wife pointed it out and said that it smelled […] of feces. I smelled it myself and it did in fact smell of feces. I got on the phone immediately with the front desk and they sent someone up quickly to change the sheets. At the time of sheet switching I received word that the front desk manager, Richard (if i remember his name correctly), would be giving us a complimentary breakfast. I took this to be a token of their apology and said thank you. Richard also made sure to call our room and leave us a message asking if there was anything he could do for us. Needless to say, this was a huge inconvenience and very off-putting. Anyhow, being the optimists we strive to be, we did not let that snag hinder our ability to have a great time on our vacation days. Besides that mishap, all else went quite well. I would recommend ear plugs to sleep as you can sometimes hear people in the halls. Our experience with Hyatt has always been a good one. This is the first time we have encountered issues with room cleanliness. I will say that, had it not been for such a kind and helpful staff, we would have been very upset with our stay. Read moreGenuine Expedia guest review
Was not impressed. Nice exterior but interior needs some work. In our room the carpet had stains and the room needs to be updated. Didn't have relaxing atmosphere that we were looking for.Genuine Hotels.com guest review
Fantastic! Maybe one of the best stays I've had. Staff was amazingly helpful and friendly, room was spotless and the bed was so comfortable I wanted to take it home.Genuine Hotels.com guest review
"Nice hotel. Comfortable bed, clean room."
Hotel staff was warm, friendly and helpful. Room was very nice. Hotel was close to food, shops and freeway.Genuine Expedia guest review
"Such a Nice Surprise!"
Downtown Santa Rosa was actually really fun! Walking distance to excellent food, coffee, shopping & antique stores. We enjoyed the wine tasting in the area and Up & Away Ballooning was fabulous!Genuine Expedia guest review
"Excellent hotel - Great price"
Could find anything close for the price ,, many thanks to hotels.comGenuine Hotels.com guest review
"Nice Facility - lumpy bed"
Nice facility would not stay there again though due to how bed is uncomfortable - terrible - shower confusing to use and room temperature was not regulated.Genuine Expedia guest review
"Could have been better"
We stayed here last year before my daughter's gymnastics meet and had a great time. This time we had a fire alarm go off after she was asleep due to someone's inability to pop popcorn and house keeping had missed a few things in the bath. Upon checkout, the desk person was very sorry and comped our room service tab to make up for the lapses.Genuine Hotels.com guest review
Nice quite Hotel We will definitely return.Genuine Expedia guest review
WiFi was free in the lobby but spotty in the rooms unless you pay for it on T-Mobile. No refrig in room. Amenities in room were average. The outside grounds were nice but a block away there were quite a few rough looking homeless people which made for walking around uncomfortable. The food was good.Genuine Expedia guest review
Nice, clean and good service except missed wake-up callGenuine Hotels.com guest review
"NEXT TIME STAY AT THE COURTYARD BY MARRIOTT"
THERE SEEMED TO BE A DISCONNECT BETWEEN THE FRONT DESK AND THE STAFF!! EXAMPLE: WE REQUESTED A HOTEL BOOK THREE TIMES!! FINALLY HAD TO GET ONE FROM ANOTHER ROOM OUR SELVES!! WE REQUESTED A NEWS PAPER FOR MORNING DELIVERY NEVER GOT IT!! WANTED TO WATCH MONDAY NITE FOOTBALL ON ESPN, NO SOUND!! IT ALMOST SEEMED THAT WE WERE SECOND CLASS CITIZENS BECAUSE […] WE USED HOTEL.COM!! Read moreGenuine Hotels.com guest review
All staff were excellent, friendly, resourceful....As many questions as we had, they always were polite and provided us with suggestions on what to do on our Santa Rosa getaway. The accomodations were very nice as well...including the closeness to the Railroad District and the creek. The complimentary wine on Friday evening certainly didn't hurt.Genuine Expedia guest review
I marked down the room comfort because of the mattress. It was too soft for my wife and me. But the rest of the room was fine.Genuine Expedia guest review
Ryan, the concierge, was very helpful with planning a day trip.Genuine Hotels.com guest review
We were vey pleased overall with this Hotel and location. The staff was extremely helpful and accommodating. The room was clean, comfortable and affordable. The onsite restaurant/bar was a plus and had great food. We will book again at this location.Genuine Hotels.com guest review
"nice hotel in old downtown."
excellent staff,very friendly and accommodating, nice hotel, very nice location.Genuine Expedia guest review
never again. i will never again stay at hyatt hotelGenuine Expedia guest review
"A super nice and convinient place to stay at"
Staying at the Hyatt was a pleasure. The location is excellent and the accommodations very nice and comfortable. A great Value!Genuine Hotels.com guest review
"Close to restaurants"
Very niceGenuine Hotels.com guest review
Sparkling clean, nice bar, decent restaurant, great coffee (room service), nice pool, perfect weather.Genuine Hotels.com guest review
Very nice hotel.Genuine Hotels.com guest review
Great staff made my overnighter here wonderful. Arrived a few hours before check in, around 11am. As expected, room wasn't ready. They offered me a pool key and changing facilities. Took my number and called me about 45 min later when the room was ready. Delivered my key poolside shortly after that (and good on them for checking id before handing over […] the key). Only minor concern I had was there wasn't a lot of shower pressure. I was on the 3rd floor. It was sufficient. But, missing that "hotel high-pressure" I've gotten used to. Read moreGenuine Hotels.com guest review
"Wonderful, warm reception and stay"
Will be planning to stay there again next year. Our every need was met. Very accommodating staff. We will recommend the Hotel happily.Genuine Hotels.com guest review
Rooms were clean, well stocked and spacious. Location is close (2-3 blocks) to historic Railroad Square where there is a variety of restaurants, cafes, and shops. The hotel grounds were well maintained. Although the hotel was almost full based on the parking lot, it was quiet. The only inconvenience was that there was no in room refrigerator to keep […] water/drinks cold. Other than that everything else was supplied. Beds were a bit firmer than we prefer but were still comfortable. It would have been nice if they had free wifi in the room but it was available for free in the lobby area (there was a charge for in-room wifi). Also there was no information provided in the room about hotel policies such as check-out time or complementary things (it wasn't until we checked out that we noticed coffee was available in the lobby in the morning). Other than that it was an enjoyable stay and we would return. Read moreGenuine Hotels.com guest review
"Nice Hotel, not great."
The hotel staff was excellent- and a picturesque facility. If it was $30/night cheaper- it'd be excellent. Internet was not free, nor was there a mini-fridge to preserve our food for a couple of days. We ended up having to eat out more that we like to as food wouldn't keep. It all lent to an experience that made us feel like we were spending a lot of […] money. We agreed that the Holiday Inn Express we stayed in the next night was just as nice a room for a considerably less cost. Cool courtyard and pool area, average workout facilities. Read moreGenuine Expedia guest review
"Loved Santa Rosa"
We needed more time to really enjoy all that was available to us. We really loved the Charles Schulz Museum.Genuine Hotels.com guest review
"Great Fire Pit in Center Courtyard"
Fire Pit in the center courtyard was excellent for sitting around at night. Blackout curtains did their job so well that you'll need to set an alarm to wake up. Location was such that we walked across the street for dinner, pubs, and breakfast. Elevator is at the back of the hotel and very slow (only 1), which makes it difficult to get to the other […] floors of the hotel. Read moreGenuine Hotels.com guest review
very nice accommodations, in downtown area, not close to many restaurantsGenuine Hotels.com guest review
"great for vineyard tours"
Lovely hotel and grounds with every ammenity. Friendly helpful staff. Right off the freeway so easy to travel to sites in the area. We would definitely stay here again and highly recommend the hotel.Genuine Hotels.com guest review
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