Pestana Village Aparthotel - Funchal

The hotel was excellent, very luxurious with several pools and beautiful gardens. It was a good place for my husband and I to rest after a trip to Morocco. However, there were two things the hotel could do to improve: to offer free wifi in the rooms and some information about things to do on the island. The hotel had wifi in the lobby but not in the […] rooms, then sent me a letter, slipping it under the door, asking me for my email. Why should I give the hotel my email when I could only access my email from the lobby and only for a half hour for free? Next, the desk offered very little information about tours or companies offering walking or activities on the island. That would have been a nice touch. They had a hallway that offered information, but very little of it was in English.That said, the breakfast was fantastic, great service. The rest of the hotel was spotless and every single person there was helpful in every single way. As I said, it is a great place to relax and regroup. Read more

Genuine Hotels.com guest review

Its pretty dreadful. 90% of the staff were fantastic. But they were in fear for there jobs and terrified of senior management that were arrogant unhelpful and patronising to the order returning wealthy customers. staff very highly qualified, wages were very low with the constant worry of loosing there job. A catholic country with hungry families to […] feed. Next month the management had told then that there wages would be cut in half and the staff would be cut down. Although the whole world is struggling, this Island Madeira is very wealthy and like Monaco or the Channel isles. A tax haven for the very, very rich Including the owners of this chain of hotels in Just Madeira. Is very hard to navigate around, it has inadequate directions, areas are in places very uneven and dangerous. Staff cannot serve food/ drinks to You. In reception etc. The Day manager I delt with in the Garden resort was particularly aggressive and unhelpful, no despite the beauty of the place and it was fantastic, the gentle front of house staff, I was horrified by the disrespect shown to there staff. Food excellent.too but for the price it's very bad value for money, with many extras such as easy to your, lifts, bathrooms ( very poor ) flooring very dangerous when wet! Many elderly visitors were orderly and confused. Name supplied. E MICKLETHWAITE. Read more

Genuine Expedia guest review

This hotel has it all, we had a very comfortable stay..

Genuine Expedia guest review

Nice hotel, we stayed with a family of 5 there and had 2 rooms. Mainly British and German guests, nice rooms and hotel facilities, good food, friendly relaxed atmosphere. Full recommendation.

Genuine Expedia guest review

You can spend a relaxing week here, or busy yourself taking advantage of the many well organised trips and walks. They pick you up outside the reception which saves the short, steep climb on returning. I can only confirm the positve feedback other clients have already mentioned. Enjoyed the mandolin concert which takes place every Friday, and was lucky […] to be there during the annual series of organ concerts, giving the perfect opportunity to appreciate the richly decorated local churches. Did not have a bad meal there. Plenty of restaurants to choose from near the hotel, or taking the bus to venture into the old town, which has quite a different feel to it. Looking forward to a return visit. Read more

Genuine Expedia guest review

As soon as we arrived at the hotel we were very impressed by the beautiful bushes, plants and flowers which surrounded it. The gardens were a delight to wander round. The swimming pool and sunbed area was very pleasant with a nice pool-side bar. There was an excellent selection for breakfast which was served in an attractive dining room. Our hotel […] room was clean and spacious and the kitchenette was an added bonus. We would have no hesitation in recommending this hotel Read more

Genuine Expedia guest review

We enjoyed our stay very much. Our apartment exceeded expectations, being very comfortable and spacious. Our view out of it however was slightly dissapointing as we were on the ground floor. Breakfasts were of a good standard and the pool area was tidy and clean. The grounds were very attractive having lots of lovely plants and flowers in them. There […] were however a couple of negative points. The pancake/egg frying chef was grumpy(especially if you returned a fork or spatula to the wrong spot!); he needs to cheer up a bit. If you wanted to have a drink on a night you had to sit by the pool; which was ok but the seats were not particularly comfortable. Overall a nice hotel; we would definately go again in the future Read more

Genuine Expedia guest review

generally a very comfortable, clean and welcoming hotel. breakfast buffet was good quality although the same every day but plenty of choice.

Genuine Expedia guest review

Lovely hotel & grounds, big rooms, very helpful staff, good location, more suitable for "mature" people though. But would still recommend the hotel to anyone due to the location & the above.

Genuine Expedia guest review

A comfortable hotel with beautiful grounds and good facilities. Our room was generously proportioned. Breakfasts were good too.

Genuine Expedia guest review

all I can say is that we had a fabulous time at the hotel. could'nt fault a thing. the staff were all pleasant and attentive. the hotel was in good condition and kept very clean. we only had breakfast there, but could not fault the service given and the abundance of food available. thank you too all the staff at the pestana village garden resort for […] making our short break a very enjoyable time. Read more

Genuine Expedia guest review

The staff were excellent and very friendly and helpful and welcoming. We would have liked to been in a room with more sunlight but it was comfortable and generally clean. The food was good and generally the hotel was value for money. Thanks to all the Pestana staff and we appreciated the fact that they were all local or Portuguese

Genuine Hotels.com guest review

Great stay - amazing grounds, beautiful pool area, fiendly and helpful staff, great breakfast, good rooms. We had a room in the lowest price category in the main building so there wasn't anything particularly fancy about it but it was relatively newly decorated, bathroom had a powerful shower (not always a given) and a bidet, and kitchenette with big […] fridge was a bonus. Not so sure about the quality of the evening entertainment (mediocre singer at keyboard doing evergreens)... the winter garden area with bar and fountain is a nice little place though. Tried an evening meal at the hotel restaurant once and it was good but expensive. We (30ish) were one of the younger couples in the hotel but it didn't feel like we were 'too young' (have to admit though that we definitely weren't the singer's target group!). It's a good place to be. Read more

Genuine Expedia guest review

Great stay - amazing grounds, beautiful pool area, fiendly and helpful staff, great breakfast, good rooms. We had a room in the lowest price category in the main building so there wasn't anything particularly fancy about it but it was relatively newly decorated, bathroom had a powerful shower (not always a given) and a bidet, and kitchenette with big […] fridge was a bonus. Not so sure about the quality of the evening entertainment (mediocre singer at keyboard doing evergreens)... the winter garden area with bar and fountain is a nice little place though. Tried an evening meal at the hotel restaurant once and it was good but expensive. We (30ish) were one of the younger couples in the hotel but it didn't feel like we were 'too young' (have to admit though that we definitely weren't the singer's target group!). It's a good place to be. Read more

Genuine Expedia guest review

The Hotel was superb. Staff very helpful. Room was very comfortable with Sky TV Not really suitable to cook in the room( but who wants to!) but nice to have the fridge, kettle, etc in case you want just a sandwich for lunch Smashing assortment for breakfast (buffet) Lovely to have nice music in the evenings Gardens lovely. Would definetely go again. Lovely […] Island Read more

Genuine Expedia guest review

The Hotel was superb. Staff very helpful. Room was very comfortable with Sky TV Not really suitable to cook in the room( but who wants to!) but nice to have the fridge, kettle, etc in case you want just a sandwich for lunch Smashing assortment for breakfast (buffet) Lovely to have nice music in the evenings Gardens lovely. Would definetely go again. Lovely […] Island Read more

Genuine Expedia guest review

The hotel is OK overall, but, we were expecting as advertised an 'aparthotel', but the catering part only contained 2 electric rings and 1 pan, teaplates and cup/saucers. (No frying-pan, no dinner-plates, no microwave). Food preparation was limited to, more-or-less, preparing sandwiches and fruit, boiling eggs and making tea/coffee. There was no heating […] in the rooms and with outside temperature of 15 deg.C. it was too cold. The food-warmers in the dining room were not hot enough, so the food was cold (unless you happened to get a tray that had just been filled). With the standard buffet dinner at 40 Euros each, and a pint of beer at 4 euros, staying-in was too expensive over 14-days. Read more

Genuine Expedia guest review

We would highly recommend the Pestana Miramar/Village as these two aparthotels are adjoining and some facities shared. The staff were very helpful and friendly. It's a well situated hotel opposite the bus stop for local bus services and the Hop On Hop Off bus. The breakfast was lovely, plenty of cold meats and cheese,fresh fruit and a fantastic selection […] of freshly cooked rolls and bread.Also typical english breakfast provided, The room was very comfortable with an enormous bed. The kitchenette are small but with all the cutlery and ware you need. The grounds are lush very pretty. All in all a well looked after hotel, very comfortable, very nice. Read more

Genuine Expedia guest review

We would highly recommend the Pestana Miramar/Village as these two aparthotels are adjoining and some facities shared. The staff were very helpful and friendly. It's a well situated hotel opposite the bus stop for local bus services and the Hop On Hop Off bus. The breakfast was lovely, plenty of cold meats and cheese,fresh fruit and a fantastic selection […] of freshly cooked rolls and bread.Also typical english breakfast provided, The room was very comfortable with an enormous bed. The kitchenette are small but with all the cutlery and ware you need. The grounds are lush very pretty. All in all a well looked after hotel, very comfortable, very nice. Read more

Genuine Expedia guest review

The gardens at the Pestana Village Hotel are absolutely stunning--no need to visit the botanic Gardens! The hotel was clean and comfortable and we had a beautiful sea view from our balcony. Breakfasts were excellent--a great choice of foods--and staff were helpful and friendly. We didn't eat other meals in the hotel as there are so many good restaurants […] to try in Funchal where fish and seafood is plentiful and very good. This was our second visit to this hotel and we would happily return in the future. Read more

Genuine Expedia guest review

easyjet were as we expected - the usual scrum - but on time and friendly. we had quite some difficulty finding the hotel in our rented car - if we had been on the airport transfer system this wouldn't have been a problem of course. first impressions were v good - our sort of place, ie a bit more traditional than say the new pestana promenade which we […] felt was like a corporate hq. we prefer to be quite independent on holiday which is why we book thru expedia and then arrange our own tours etc. madeira was different and all we hoped. some evidence of the floods and visitor numbers quite a bit down on last year. but this is no reason not to go. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Trevlig och hjälpsam personal. Rent och snyggt med bra frukost som kunde intas vid poolen. Lugnt och bra läge med närhet till busshållplats.

Genuine Hotels.com guest review

merveilleuse semaine ensoleillée.Très bon service, très bon emplacement.Un tout petit bémol sur l'isolation phonique de la chambre.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

BRAVO POUR LE SUPERBE JARDIN ET L ENTRETIEN DES PISCINES TOUT EST IMPECCABLES ! JE REVIENDRAI AVEC PLAISIR FREDERIC

Genuine Expedia guest review

Hotellet tillsammans med gästerna, som samtliga kändes som de var 60+, var som en tillbakablick från när både den och de hade sin höjdpunkt på 90-talet. Trots att städningen var bra, personalen trevlig, rummet stort samt att det fanns tillgång till både pool, bastu, gym och havsbad så blev det lätt deprimerande med ensama gäster som åt middag eller […] satt stilla och lyssnade på en dålig synt cover musikant. Kanske var det för att vi kom dit första veckan i januari. Vi hade en fantastisk vistelse på Madeira. Read more

Genuine Expedia guest review

Das Personal war sehr hilfsbereit und freundlich. Frühstück war gut. Der Garten ist sehr schön und gepflegt

Genuine Expedia guest review

Meget fin beliggenhet i forhold til fasiliteter, vennlig betjening, fin atmosfære.

Genuine Expedia guest review

Un ottimo albergo, solo situato un poco fuori dal centro di Funchal, comunque ottimamente servito da taxi e autobus. Molto tranquillo, scarsissima animazione (lo considero un dato positivo), molto gentile e disponibile il personale. Assolutamente un giudizio generale positivo. Vorrei sottolineare l'ottimo servizio fornito dall'agenzia che si è occupata […] del transfert da e per l'aeroporto: i più professionali e puntuali che ho trovato. BRAVI! Read more

Genuine Expedia guest review

We were really happy with our hotel choice: the location was quiet and the noise of traffic not a problem, yet connections from the hotel were really good: buses went every 10 minutes and you could get a taxi right at the entrance of the hotel, and you can also reach the old town by foot reasonably quickly. The garden of the hotel was lovely and the […] breakfast great. The staff were really helpful and friendly. We were a little concerned of the lack of air condition but for no reason as we found the ceiling fan more than enough, and it was actually more comfortable than an ac system. The fan cooled the room very nicely and the possibility to adjust the power was great as during the night we found the lowest grade to be enough. All and all a wonderful hotel, which we warmly recommend! Read more

Genuine Hotels.com guest review

Bellissimo il giardino che circonda l'hotel. Colazione molto varia e abbondante. Tranquillo in quanto lontano dalla strada. Biancheria da letto e da bagno molto usata. La pulizia del bagno è un po' sommaria.

Genuine Expedia guest review

Wir fühlten uns in dieser Hotelanlage sehr wohl.- Ein wunderschöner Garten sorgte für Entspannung und Ruhe. Das Hotelpersonal war stets freundlich und immer bemüht.

Genuine Expedia guest review

Das Hotel liegt etwas oberhalb der Straße. Dadurch war auf dem gesamten Gelände kein Straßengeräusch zu hören. Der Garten war sehr groß und wurde ausgezeichnet gepflegt. Die Pflanzenvielfalt war beeindruckend. Das Frühstücksbuffet war gut. Zu "Stoßzeiten" war es dort sehr voll und dadurch auch sehr laut. Die meisten Kellner waren sehr bemüht und nett. […] Viele Mitarbeiter konnten auch gut deutsch sprechen. Die Preise an der Poolbar und an der Abendbar waren etwas zu hoch. Mit unserem Zimmer waren wir nicht so zufrieden, weil ein "Urwald" aus großen Pflanzen direkt vor dem Balkon wucherte. Dieser sollte wohl die Betonwand verdecken ,auf die wir sonst in ca. 10m Entfernung geblickt hätten. Sonst war das Zimmer (Superior Studio) groß genug und sauber. Insgesamt waren wir zufrieden. Read more

Genuine Expedia guest review

Superbe hotel. Magnifiques jardins. Très propre. Très bon service. Tout le personnel ne parle pas français, mais une grande gentillesse.

Genuine Expedia guest review

Très bel hotel bien situé avec un personnel disponible et agréable

Genuine Expedia guest review

Fantastisk trädgård! Mycket bra frukost. Rent och fint i alla utrymmen. Nära till staden. Poolen ren men kall för att bada i. Internet dyr uppkollling i foajen var dåligt.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff were excellent and very friendly and helpful and welcoming. We would have liked to been in a room with more sunlight but it was comfortable and generally clean. The food was good and generally the hotel was value for money. Thanks to all the Pestana staff and we appreciated the fact that they were all local or Portuguese

Genuine Hotels.com guest review

Pestana Village Garden Resort Aparthotel bildet mit dem Pestana Miramar einen gemeinsamen Hotelkomplex, der weitläufig auf mehrere Gebäude verteilt und durch Gartenelemente unterteilt ist. Zu der gesamten Anlage gehören gemeinsam genutzte Einrichtungen wie Außen-/Innenpools, Sauna, mehrere Restaurants und Bars, usw. Zu unserem Zimmer gehörte eine Kitchenette; […] in der Nähe befindet sich ein Spar-Supermarkt. Das Hotel liegt in relativ ruhiger Lage in fussläufiger Entfernung zwischen Stadtzentrum (ca. 15 min) und Lido (10 min), und ist gut an den Nahverkehr (Busse) angeschlossen. Es befinden sich etliche andere größere Hotels wie z.B. das renommierte Reid's Palace Hotel in der Nähe, aber fühlt man sich nicht wie in einer "Bettenburg". Ebenfalls in der Nähe sind ein paar gute Restaurants, z.B. das Tokos - man ist also nicht auf das Angebot des Hotels beschränkt. Kurzum: Ausstattung, Infrastruktur und Lage sind optimal. Es ist möglich, im Hotel neben Erholung auch zeitweise der Arbeit nachzugehen: Wireless Internet-Zugang ist erhältlich, funktionierte aber nur in der Lobby (nicht im Zimmer). Andere Gäste hatten Probleme, überhaupt einen Zugang zu bekommen. Read more

Genuine Expedia guest review

Das Pestana Village ist definitiv zu empfehlen. Es bildet zusammen mit dem benachbarten Pestana Miramar ein großen Komplex, der von den Gästen gemeinsam benutzt werden darf, so gibt es eine Villa mit Edelrestaurant, mehrere "Bettenhäuser", einen oberen und einen unteren Poolbereich, einen zusätzlichen Indoorpool & ein Spa. Das beste ist die Lage, genau […] in der Mitte zwischen Altstadt & Lidobereich / Hotelzone. Man kann in 20 Minuten bequem während eines Spaziergangs die Altstadt erreichen, die Restaurants und die Badestellen der Hotelzone sind ebenfalls in Fußnähe. Das Hotel verfügt über einen wunderschönen Garten, der einen Besuch des Botanischen Gartens fast schon überflüssig macht und die Zimmer sind ansprechend gestaltet. Einzige Kritikpunkte sind der wenig herzliche Service (besonders im Frühstücksrestaurant) und die teilweise abstrusen Preise... Das ein Hotel Gebühren von 2.- € für einen Sonnenschirm nimmt ist eine Frechheit - und die Snacks der Grillbar (belegte Toasts, Pommes etc.) bekommt man für ein Drittel des Preises und in besserer Qualität in jedem zweiten madeirischen Imbiss um die Ecke... Das Durchnschnittsalter der Gäste bewegt sich zwischen 35 bis 65, das Village & das Miramar sind keine Hotels für feiernde Teenager..! Read more

Genuine Expedia guest review

Das Hotel liegt am Anfang der sogenannten Hotelzone erhöht auf einem kleinen Hügel. Von der Straße ist die doch relativ großflächige Anlage kaum zu erkennen, da sie hinter Mauern und in einem großen, eingewachsenen Garten liegt. Funchal Zentrum ist in ca. 20 Minuten gut zu Fuß zu erreichen; lediglich der Rückweg ist durch die Hanglage ein wenig anstrengender […] (es fahren aber viele Busse, die direkt vor dem Hotel halten). Das Hotel ist trotz seiner Größe absolut ruhig. Durch Teppichboden und dicke Wände bekommt man von den anderen Gästen kaum etwas mit. Die Zimmer sind groß und gemütlich bis modern eingerichtet. Das Badezimmer ist sehr ansprechend gestaltet. Auf Sauberkeit wird in diesem Hotel großen Wert gelegt. Der Pool ist sehr groß und eignet sich hervorragend, um ausgedehnte Bahnen zu schwimmen. Das Frühstücksbuffet ist super umfangreich mit viel frischem Obst, diversen Broten und Brötchen und auch warmen Speisen. Zu der Anlage gehören einige Restaurants, ein Supermarkt, ein Blumenladen und weitere Annehmlichkeiten. Diese Shops liegen nicht unmittelbar in dem Komplex, sondern sie verteilen sich außen entlang der Hoteleinfriedigung. Parkplätze (2 € pro Tag) waren im Oktober ausreichend vorhanden; jedoch in den Sommermonaten könnte es bestimmt etwas knapp werden. Das Personal spricht perfekt deutsch und diverse weitere Sprachen. Auch deutsches Fernsehen kann empfangen werden (z.B. ARD, ZDF, RTL, Sat 1). Read more

Genuine Expedia guest review

Hotellets have er pragtfuld og dets beliggenhed tæt på centrum helt i top. Det bærer dog præg af, at være en del af en stor kæde (Pestana), så der er noget lidt "fabriks"-agtigt over systemet, der er meget orienteret mod pensionister. Med få undtagelser var personalet i øvrigt ikke just imødekommende. Selv om man smiler til alle, er det meget få, der […] smiler tilbage eller i øvrigt viser tegn på venlighed. Vi har boet flere andre steder i Funchal (både billigere og dyrere), og har hver gang følt os meget bedre behandlet end her. Der var usædvanligt varm på Madeira i den uge vi var dér - og under de forhold er det et problem, at der ikke er air condition (især om natten, hvor temperaturen var helt oppe på 25 grader). Hotellet har 4 stjerner og man forventer en højere standard end den dette hotel var i stand til at levere. Dette gælder også morgenmaden, der var ret kedelig. Read more

Genuine Hotels.com guest review

Hotel ligt dicht bij het centrum en gelukkig niet in het erg toeristische Lido deel. Er komen een aantal stadsbussen, maar de 1 1/2 km. is ook goed te lopen. Naast een zonnig zwembad is er ook een zeer mooie tuin bij het hotel. Voor een ieder is wel een leuk hoekje te vinden. Een groot voordeel is de eenvoudige kitchinette. Je kunt dus altijd zelf iets […] kouds zetten of een koude maaltijd klaarmaken. Read more

Genuine Expedia guest review

Sejour dans cet etablissement tres agreable et satisfaisant à tous niveaux. A conseiller pour un voyage à madere

Genuine Expedia guest review

We stayed 25 June 2010 to 3 July 2010 and really enjoyed our stay. First of all the staff are very friendly and helpful. Breakfast is outstanding: good variety of fresh fruit, lots of bread types (fresh bread and also prefab but overall a good selection), vegetables, cereals, yoghurt, scrambled eggs, omelets, fried eggs, bacon, sausages, salad, etc, […] etc. The hotel itself is very charming. Despite it's size it feels like a village and is very lush with flowers and green, and cosy corners. All very clean. Nice clean and luxureous rooms with plenty of (English) channels/movies on TV. Good sized swimming pools and spa, excellent pool staff. Location is perfect. Good parking at the hotel but only a 20 minute stroll to the historic town and 200 meters from the ocean (great for a walk at night to have a drink or a coffee at one of the nearby cliff front hotels). We were also positively surprised by the staff's spontaneous response to my partner's birthday which must have bleeped on a screen somewhere: 1. cooler with a big bottle of champagne waiting for us in our room when coming back from day trip 2. the next morning at breakfast (on birthday) a nice table cloth on our table with fresh rose leaves + waiter coming over after being seated with another 2 glasses of champagne, and.. when you think that' must be it...3 a lady at the hotel door in the late afternoon with a fresh birthday orchid for on the room... Excellent hotel!!! Read more

Genuine Expedia guest review