"Not as expected"
The pictures of this hotel are not actually of this hotel. I went with high expectations but the pictures are actually of a different hotel on the property but the hotel is fenced, run down and under construction. Dissapointed is all I can sayGenuine Expedia guest review
"Very good hotel."
Pretty good hotel with beach. Very good restaurants close to the area but the local ones are the best!Genuine Expedia guest review
Housekeeping/ maid service needs improvement. Due to the resort being on the beach sand gets transported to suites. Housekeeping does not sweep or vacuum to remove sand. This was very annoying. We also had to keep asking for face towels as housekeeping would not automatically replenish the supply in the room on a daily basis.Genuine Expedia guest review
"like the beach, pool, around hotel"
just excelent, nice location, love 2 bedroom condoGenuine Expedia guest review
"Spacious and comfy"
The rooms were very clean, spacious and comfortable. The staff was very nice. It was located a little far from the city, but the views and quiet of being on the water made it worth it.Genuine Hotels.com guest review
"One good trip"
The Hotel was very good for a family stay the studio room is small , that is way I upgrade into a one bedroom with the full kitchen , site seeing was wonderful , but the driving in puerto rico is hard , trafic is crazy , we got lost several times , most of the people speak spanish , very few spoke english , must see the caves the light houses and Old […] san juan . over all was a great experiance for me my wife and our litlle 2 years old kid. Read moreGenuine Expedia guest review
"Relax & Enjoy comfort & Sun !"
It was asome I would comeback view is georgeus ! I love the effect that the room , pool, bar and beach are privated and is closeGenuine Expedia guest review
EVEN THOUGH IT WAS A SHORT STAY ,IT WAS A WONDERFUL EXPERIENCE.WE ARE LOOKING FORWARD TO VISIT AGAIN.Genuine Expedia guest review
It was very nice would like to do again. Only thing missing is Dr peppers ; Bud Lite!!Genuine Hotels.com guest review
"Great place to relax"
Beautiful setting! The pool and beach were superb! Be aware, though, that the hotel is really in the middle of nowhere. If you're looking for some real rest and relaxation this is the place! But, if you want to be able to walk to restaurants and shops, look in another area of Puerto Rico.Genuine Expedia guest review
"INCLUDE BREAKFAST PLEASE!"
NOT INCLUDE BREAKFAST :( ; THE CHECK INN IS TO LATE 4 PM AND CHECK OUT IS TOO EARLY 10AMGenuine Expedia guest review
"Very VERY musty rooms!"
I travel frequently (20+ weeks/year) and have only once had to return to the front desk to ask for another room. The room they put me in was SO MUSTY that I could not believe it! One could hardly breathe. They moved me to one that was VERY SLIGHTLY better. I decided to try sleeping there (I was only staying one night anyway) and kept waking up worried […] I was getting a mold infection in my lungs. Absolutely unacceptable. Read moreGenuine Expedia guest review
The only disappointment, being a coffee drinker, had to pay for any additonal coffee in your room after the first night, ($3.00) when all other Hyatts and hotels offer it free. The lobby offered free cofee, but the coffee machine was not working for 2 days. We were not offered free coffee for our room until we asked. We feel this should of been 'offered". But […] for the most part, hotel, staff and area were great! Loved being on the beach, beautiful pool area also. Less traffic than in San Juan! Would highly recommend staying in the Dorado area if you hate traffic. Read moreGenuine Expedia guest review
My family had a great time in this hotel. In the front the personal is very kind and profesional. The room was very clean and every issue i had they resolve inmmediatly. The pool and the beach very nice. Very recommended.Genuine Hotels.com guest review
"A perfect vacation at a reasonable price"
Beautiful spot. The only negative is that there is an abandoned hotel right next door that hasn't been torn down yet. It is well hidden by a high fence, but present nonetheless.Genuine Expedia guest review
"Past its Prime"
This hotel has seen better days. The only restaurant is the pool/beach hut that does not open until 9:00 AM and closes at 8:00 PM leaving no place to have a an early breakfast or late drinks/eats. Coffee machine in lobby was broken for 1/2 our stay, DVD machine in loby was broken for all of our stay. No soap in public bathrooms near pool/beach. The […] closed up resort next door is ugly and distracting. Public use computers are very slow and almost unusable. Not much to see or do in Dorado Beach so you must have a car and be prepared to sit in hours and hours of traffic. Staff was pleasant, beach and pool are nice. Read moreGenuine Hotels.com guest review
"An excellent experience."
Hyatt Hacienda del Mar used to be a part of a larger hotel (Hyatt Dorado Cerromar) that has been closed for some time now. The building used to be apartments for sale or rent or time-shares, not really sure which. We arrived on a Monday and were checked in about 10 minutes later. The front desk staff was very curteous and friendly. We stayed until Thursday […] and even got a late checkout with no hassles, and the process itself took less than 5 minutes. The room, a studio with a queen bed, was very clean. The rooms have a small kitchen area with a microwave, toaster, small fridge, and coffee machine. There are no stoves in the rooms; I don't know if you can ask them to bring up one of those small tabletop units with a burner or two on them. They do have blenders on hand to lend out, though, so that might be an option. The bathroom was very clean. It's obvious that the place is somewhat old (the fixtures look a little worn, etc) but it was still a great room. It also had a small balcony with a fantastic view of the pool area and the beach. The bed was okay (the mattress was a little uncomfortable but the sheets were clean and there were plenty of pillows on hand). One thing to point out - some people complain that the rooms are too cold and they can't control the temperature. Our room had a thermostat which worked fine, so we could turn the A/C up, down, or off. Additionally, The balcony doors are equipped with sensors that shut off the A/C if the door is opened to conserve energy. One night we actually just left it open so we could sleep with the sea breeze and the sound of the ocean rather than the A/C. The pool area is great. The pool itself is pretty large. They have a hot tub with a switch to turn the jets on or off as you see fit. Finally, they have a small wading pool (about 1 ft. deep) for the kiddies to splash around. It's worth mentioning that the pool area is open 24/7; sitting in the hot tub at night with the cool sea breeze blowing through was fantastic. In Read moreGenuine Hotels.com guest review
"a good place to stay"
Overall, an excellent experience. The mattress on the fold out couch was terrible.Genuine Expedia guest review
"Hyatt Hacienda del Sol"
Hotel is out from San Juan. There are several empty buildings around the complex that used to being to it but they are fenced off and deteriorating. Good value for the price.Genuine Hotels.com guest review
Very good hotel....clean room..good pool....but...check in is very late(4pm) and check out is too early(10am)...ver ver bad....no time to enjoy all hotel amenities and hotel area.....cero points in this...Genuine Hotels.com guest review
"Beautiful Beach Holiday."
I had a very pleasant stay at this moderately priced resort. It has a very family friendly vibe and the staff cannot do enough to accommodate you.Genuine Expedia guest review
"Too far from the airport."
We booked this hotel for the night before a flight from San Juan. In our case it was poor value, especially with the additional resort fee. Check-in is after 4pm and check out is before 10am so we used none of the many facilities, except our room. Although just over 20 miles to the airport the density of traffic meant that we had to allow well over […] an hour and even then I was worried we would be late. A good hotel for a few days in that area but not recommended for the night before a flight from San Juan. Read moreGenuine Hotels.com guest review
Lo más que disfruté de mi estadia fué la tranquilidad que pudimos experimentar durante el fin de semana. El servicio fué de primera y nuestra experiencia excelente. De seguro vamos a regresar!Genuine Hotels.com guest review
"Servicio front desk"
La persona q me atendió al check in muy amable e igual al check out pero en cierto momento me atendió la supervisora de front desk lo cual fue intimidante y nada cordial ; además el café lo deben servir en taza no en desrchables es un hotel no un cafetínGenuine Hotels.com guest review
El hotel es excelente pero deberian tener mejores matress para las camas ya que se sienten los esprines, por lo demas estuvo excelenteGenuine Hotels.com guest review
"Sitio bien tranquilo"
La pase bien relax era lo que estaba buscando.Genuine Hotels.com guest review
Me encanto el lugar! El poder disfrutar de la playa (muy limpia y bien cuidada) y al mismo tiempo de la piscina, fueron experiencias maravillosas. La limpieza y las comodidades del hotel fueron excelentes. No falto de nada y todo en muy buen estado. La atecion del personal desde el front desk hasta las personas de limpieza fueron muy amables y siempre […] con una sonrisa, haciendonos sentir como en casa y en familia! Ya estamos planeando otras vacaciones en Hyatt Hacienda !!!! Read moreGenuine Hotels.com guest review
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