All hotels in Vega Alta, Puerto Rico
1 room, 2 adults
You can collect Hotels.com® Rewards nights here301 Hwy 693, Dorado, Vega Alta, 00646, Puerto Rico, ‏‎866-539-8122
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4.0 / 5Excellent

Score breakdown (from 96 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    3.9
  • Neighborhood
    4.1
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Daily room cleaning was not very good.
Genuine Hotels.com guest review
5 night trip Jun 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Great family resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was awesome. The rooms, while not luxurious, were nicely furnished with comfortable beds. Even the pullout sofa eds were comfortable. The pool was awesome. With the tennis courts, basketball courts, ping pong tables, volley ballcourts and the beaches, you and the kids will never be bored. The only thing I must warn those who drive to this hotel is when the directions say make a left at the first light, what they really mean is to turn at the first intersection.
Genuine Expedia guest review
Other trip Jun 3, 2013
A Traveler
US
4.0 / 5Excellent
"Excelent"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Was great, I've a lot of fun with my family
Genuine Hotels.com guest review
2 night family trip May 17, 2013
Julio
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Really enjoyed the stay. Beautiful grounds and beach. One concern was the amount of time it took to get a drink or food at the Bohio. One evening we sat for over 10 minutes before anyone even asked if we wanted anything. The same thing happened when trying to get a drink. Maids did a great job going in and tidying up the room each day, but we had to go to desk to get more soap and shampoo. Overall, it was a great experience, just a few little things would have made it exceptional.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
5.0 / 5Outstanding
"nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
good nice close to the beach
Genuine Hotels.com guest review
4 night family trip Mar 25, 2013
clark
US
3.0 / 5Good
"needs entertainment and more restaurants"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    1.0
This hotel is far from everything so be prepared with all you need or bring a car
Genuine Hotels.com guest review
4 night trip Mar 25, 2013
A Traveler
US
1.0 / 5Poor
"45 min taxi ride from airport; front office closed"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    5.0
No hot water. Room thermostat was broken - so cold I had to leave door open all night.
Genuine Hotels.com guest review
1 night trip Mar 7, 2013
A Traveler
US
1.0 / 5Poor
"Really a dilapidated hotel.. More like a motel may"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Outdated furnishings, humid sheets, blankets with holes in it, ugly bathroom, shower that made horribly loud noises and cold water, stayed two nights and they did not make beds, rude bartender (waited 30 minutes to order a drink at the bar) if you check out early am beware check out night before because front desk not opened. Unorganized: they couldn't find the one drink we ordered at the bar to charge us at checkout, closed down hotel next to hotel, the only nice think was the beach (it was clean and water incredibly clear) btw I heard another patron complain about all the grills not working (like I said everything is old and falling apart). Pool water did not look clean so I did not use like another reviewer said to. Waste of money.. I had a better experience at the holiday inn.
Genuine Expedia guest review
Other trip Feb 25, 2013
Avid traveller
US
4.0 / 5Excellent
"somewhat laid-back, comfortable place to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Beautiful beach. Staff very helpful. Off the beaten path, but we liked it that way. Yes, there is a closed hotel next door, but no construction is taking place. Place was somewhat dated, but generally well-kept. A full-service restaurant would have been nice, but we found excellent food nearby. The kids (teens) loved it!
Genuine Hotels.com guest review
5 night family trip Feb 16, 2013
Susan
US
4.0 / 5Excellent
"Great Location & Views, Bad Staff"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The desk staff needs to be more respectful, everytime we went to ask a question the staff girls were always on the phone for long period of time. They did not even try to ask how can I help you while putting the phone on hold. Also, desk closes at 11pm, should be opened later.
Genuine Hotels.com guest review
5 night trip with friends Jan 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Go Here!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was great from the moment we arrived. The staff was the best of any hotel that I had ever stayed at. From beginning to end it was mostly magical.
Genuine Expedia guest review
Other trip Jan 14, 2013
Jon
US
4.0 / 5Excellent
"Awesome Hotel!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
`Very friendly crew. The hotel was always cleaned nicely. I loved the complimentary coffee. Overall, the experience was fantastic.
Genuine Expedia guest review
Other trip Jan 8, 2013
A Traveler
US
2.0 / 5Fair
"Not as expected"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The pictures of this hotel are not actually of this hotel. I went with high expectations but the pictures are actually of a different hotel on the property but the hotel is fenced, run down and under construction. Dissapointed is all I can say
Genuine Expedia guest review
Other trip Aug 15, 2012
Kristina
US
4.0 / 5Excellent
"Very good hotel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Pretty good hotel with beach. Very good restaurants close to the area but the local ones are the best!
Genuine Expedia guest review
Other trip Aug 11, 2012
A Traveler
US
3.0 / 5Good
"Family oriented"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Housekeeping/ maid service needs improvement. Due to the resort being on the beach sand gets transported to suites. Housekeeping does not sweep or vacuum to remove sand. This was very annoying. We also had to keep asking for face towels as housekeeping would not automatically replenish the supply in the room on a daily basis.
Genuine Expedia guest review
Other trip Jul 11, 2012
A Traveler
US
5.0 / 5Outstanding
"like the beach, pool, around hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
just excelent, nice location, love 2 bedroom condo
Genuine Expedia guest review
Other trip Jul 11, 2012
A Traveler
US
5.0 / 5Outstanding
"Spacious and comfy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms were very clean, spacious and comfortable. The staff was very nice. It was located a little far from the city, but the views and quiet of being on the water made it worth it.
Genuine Hotels.com guest review
Family trip Jun 13, 2012
A Traveler
US
4.0 / 5Excellent
"One good trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Hotel was very good for a family stay the studio room is small , that is way I upgrade into a one bedroom with the full kitchen , site seeing was wonderful , but the driving in puerto rico is hard , trafic is crazy , we got lost several times , most of the people speak spanish , very few spoke english , must see the caves the light houses and Old san juan . over all was a great experiance for me my wife and our litlle 2 years old kid.
Genuine Expedia guest review
Other trip Jun 3, 2012
george & Engie
US
5.0 / 5Outstanding
"Relax & Enjoy comfort & Sun !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was asome I would comeback view is georgeus ! I love the effect that the room , pool, bar and beach are privated and is close
Genuine Expedia guest review
Other trip May 29, 2012
Caty
US
5.0 / 5Outstanding
"EXCELLENT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
EVEN THOUGH IT WAS A SHORT STAY ,IT WAS A WONDERFUL EXPERIENCE.WE ARE LOOKING FORWARD TO VISIT AGAIN.
Genuine Expedia guest review
Other trip May 29, 2012
JOSE
US
4.0 / 5Excellent
"excellent vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was very nice would like to do again. Only thing missing is Dr peppers ; Bud Lite!!
Genuine Hotels.com guest review
Other trip May 28, 2012
Nancy
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Hyatt Hacienda del Sol"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel is out from San Juan. There are several empty buildings around the complex that used to being to it but they are fenced off and deteriorating. Good value for the price.
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2014
A Traveler
MX
3.0 / 5Good
"Good...but..."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Very good hotel....clean room..good pool....but...check in is very late(4pm) and check out is too early(10am)...ver ver bad....no time to enjoy all hotel amenities and hotel area.....cero points in this...
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
A Traveler
MX
4.0 / 5Excellent
"Beautiful Beach Holiday."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I had a very pleasant stay at this moderately priced resort. It has a very family friendly vibe and the staff cannot do enough to accommodate you.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
CA
5.0 / 5Outstanding
"Too far from the airport."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We booked this hotel for the night before a flight from San Juan. In our case it was poor value, especially with the additional resort fee. Check-in is after 4pm and check out is before 10am so we used none of the many facilities, except our room. Although just over 20 miles to the airport the density of traffic meant that we had to allow well over an hour and even then I was worried we would be late. A good hotel for a few days in that area but not recommended for the night before a flight from San Juan.
Genuine Hotels.com guest review
1 night trip Dec 12, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excelente hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lo más que disfruté de mi estadia fué la tranquilidad que pudimos experimentar durante el fin de semana. El servicio fué de primera y nuestra experiencia excelente. De seguro vamos a regresar!
Genuine Hotels.com guest review
2 night family trip Mar 7, 2014
Angel Perez
US
4.0 / 5Excellent
"Servicio front desk"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
La persona q me atendió al check in muy amable e igual al check out pero en cierto momento me atendió la supervisora de front desk lo cual fue intimidante y nada cordial ; además el café lo deben servir en taza no en desrchables es un hotel no un cafetín
Genuine Hotels.com guest review
1 night trip Jul 27, 2013
A Traveler
US
4.0 / 5Excellent
"Camas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
El hotel es excelente pero deberian tener mejores matress para las camas ya que se sienten los esprines, por lo demas estuvo excelente
Genuine Hotels.com guest review
2 night family trip Apr 26, 2013
A Traveler
VE
4.0 / 5Excellent
"Sitio bien tranquilo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
La pase bien relax era lo que estaba buscando.
Genuine Hotels.com guest review
1 night romance trip Jan 5, 2013
A Traveler
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Me encanto el lugar! El poder disfrutar de la playa (muy limpia y bien cuidada) y al mismo tiempo de la piscina, fueron experiencias maravillosas. La limpieza y las comodidades del hotel fueron excelentes. No falto de nada y todo en muy buen estado. La atecion del personal desde el front desk hasta las personas de limpieza fueron muy amables y siempre con una sonrisa, haciendonos sentir como en casa y en familia! Ya estamos planeando otras vacaciones en Hyatt Hacienda !!!!
Genuine Hotels.com guest review
Other trip Jun 5, 2012
A Traveler
MX
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Oct 11, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Jul 12, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
2 night business trip Nov 29, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night business trip Nov 23, 2013
Eric
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
5 night trip Oct 29, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night family trip Aug 2, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
5 night family trip Jun 26, 2013
Victoria
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
2 night trip May 28, 2013
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
Family trip May 19, 2013
omar
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Apr 6, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night romance trip Feb 21, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Feb 14, 2013
Carlos
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
6 night trip with friends Jan 24, 2013
Meredith
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Jul 3, 2013
Martinez
IE
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Dec 22, 2012
A Traveler
MX
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Other trip Jun 13, 2012
Luis
MX

TripAdvisor reviews for Hyatt Hacienda Del Mar

Overall rating:Based on 360 traveler reviews

Most recent traveler reviews:

Overall Rating
"Better than Expected"
05/04/15 pae1
Overall this property was beautiful! After reading many negative reviews regarding the "eyesore" (Hyatt) next door that is being demolished, I was not sure what to expect, but was surprised that the building did not take away from the Hacienda Del Mar at all. If I had not read the many negative reviews, I may not even had noticed it. Don't let that sway your decision to stay here. The staff was wonderful and very courteous and professional; they are also very knowledgable about the area (what to do, what to see and offered many suggestions). We asked for a room on the upper level and our request was granted (8th floor); beautiful view of the ocean, grounds and pool area. You will need a rental car in order to see all of the sites and tour on your own. Overall, this was a great place to stay. We had a 2 bedroom, 2 bath unit and it was perfect; no complaints. Very clean and comfortable. WiFi was available, but we had a hard time connecting except very early in the morning. Would not depend on it if you need it for business.
Overall Rating
"Hacienda del Mar"
05/03/15 Diane S
I give this place 4.5 stars. It isn't the most modern of timeshares but what it lacks in modern decor, it makes up with friendly helpful service, beautiful surroundings, a wonderful pool and nicely kept grounds. I thoroughly enjoyed our stay for the week.
Overall Rating
"maravilloso...!"
04/30/15 urple2 Hernando, Florida
We are timeshare people. What this means is that the majority of our travel is through our own timeshares or through an exchange. That said, upon entering the resort the grounds are just gorgeous. Our check-in was efficient,friendly and informative. We exchanged into a 2 bedroom,2 bath unit,even though we were just one couple. This 2 bedroom,2 bath unit is a complete lock-off unit. What this means is that there are 2 seperate doors once entering a hallway. The studio portion consists of a queen bed/bath,a small fridge,micro,sink,coffee maker,tv,sofa,etc and then the larger unit which consists the same at a larger scale(full,fridge,etc and a king bed.)This is perfect for 2 couples or the family that would like a little privacy, This place was just perfect for us... comfortable. Everything worked well(A/C,tv's,shower,etc) The pool and hot tubs area(grounds)was just over the top... gorgeous. Private oceanfront beach with chairs...wonderful. Gameroom,pingpong,tennis...restaurant/bar,gas grilles,it's all there...! Dorado is an upscale area and everything is within 2 miles of the resort. Restaurants,starbucks,market....you name it.(and they will give you a map) Its a nice quiet return after touristing in Old San Juan,etc and the craziness on those highways. This resort is currently under renovation and will only get better! We have stayed at all the name brand timeshares and Hyatt has never been a disappointment.
Overall Rating
"Nicest time at a hotel"
04/26/15 TaraOnTheGoBye Long Island, Ny
My husband and I stayed at the Hyatt Hacienda Del Mar for just the weekend before boarding our cruise ship. We really had the nicest time. The hotel is in the process of being renovated but you would have never known it, we did't hear a thing and no eyesores to speak of. The decor was a bit dated in the rooms but clearly that will be changing soon. Hotel staff was extremely friendly and helpful. The pool and hot tubs were excellent and the views from the beach will make all your friends back home jealous (mine were haha!). There was a place for families to bbq and they have a little children's play ground on site. We felt very safe with the security at the front gate. It was paradise. And it was quiet and relaxing, exactly what we were looking for. We hope to go back in the next few years with the kids. Highly recommend to couples, families and travelers going with friends.
Overall Rating
"WONDERFUL VACATION"
04/16/15 evelynmdeliz New York
I love this place, just returned and would definitely go back. This place is beautiful, large pool, outdoor Jacuzzi and beautiful private beach. The rooms are very pretty, Jacuzzi in the master bedroom, full kitchen, washer & dryer, etc. The place is very clean and the staff is very friendly and efficient. You need a car to get around, there are supermarkets nearby, restaurants and many places to visit and explore.
Overall Rating
"Crash landing, then recovery"
04/03/15 JimWB54 West Hartford, Connecticut
we had a surreal start. Cabbie from airport went to wrong hotel, then eventually found it; check in was 15 minutes, with only one guest before us; then elevator didn't work (!?), and the delay in fixing it (having been automatically shut down when someone's overcooked food in a room set off alarm) was over 20 minutes; when 35 minutes from arrival we were still standing there, we decided to go eat dinner at the Hyatt restaurant, only to see it was not suitable for a quiet nice dinner because it had radio blaring and virtually picnic atmosphere; on return to front desk, we asked for dining recommendation and a cab, only to be told (falsely) that it would be 10 minutes; 25 minutes later, cab arrives, during which time we couldn't get a sustained wifi signal; heading off in a cab after over 1 hour and 10 minutes [and not having been into our room], it was plainly neither a Hyatt experience nor an experience anyone should ever have to start a 3 day stay at any hospitality business. Having such a crash landing, we are now hoping for better luck aground, foraging for survival. Our dinner out to the Metrobol was excellent, and the low blood sugar and miserable start were behind us. The setting is very nice at the hotel and we expect that same restaurant totally unsuitable for dinner to provide a perfect breakfast spot. we are here for a wedding some friends are having at the Ritz, and we are saving ourselves hundreds of dollars a night, but we earned it on arrrival.
Overall Rating
"COME HERE IF YOU WANT PRIVACY & RELAXATION! BEAUTIFUL BEACH!!!"
04/02/15 Foodieforu68 Woodbridge, Virginia
We loved it here! The beach is private and picturesque. The resort feels very tropical and quiet. Beautiful pool area with attentive staff. Food and drinks were pretty good. We found our room to be comfortable and clean.
Overall Rating
"Quiet and Beautiful - and perfect if you just want beach!"
03/29/15 DKCampbell Rochester, Michigan
This is a timeshare that becomes available for rent when owners don't reserve. We traded in directly through our ownership with Hyatt. There are some very good and then some not so good about the resort. First the good: All rooms have a view of the pool, sea, with classic Hyatt landscaping throughout the resort. Staff is wonderful and polite - no language barriers. We asked for early check in and got it - perhaps a perk of ownership? The pool was clean, large and beautiful with a kiddie pool and 2 hot tubs. But the beach was the best - a truly private cove with fun waves, plenty of seating and service for both food and drink. Towels were easy to get/replace. Restaurant served full bar as well as breakfast, lunch and dinner with good hours. Now - the not so good: Our room was musty smelling and even with a full can of Febreeze, we could not knock down the odor. Wifi was sketchy at best - and perhaps best at the pool and terrible in the room. We were to receive trash and towel service on Tuesday - but it never happened even though the housekeeping cart was parked outside our room for over 6 hours. I finally found someone to take my trash and trade my bath towels. So - our sheets were never changed and the unit wasn't touched for the whole week. Overall - the room was in desperate need of refurbishing/redecorating. It was not to the classic Hyatt standard in any area. Perhaps the biggest surprise was how sad it was to see the abandoned hotel deteriorating next door. Some have mentioned that it is not an eyesore. I respectfully disagree. It is a behemoth - viewable from every room, the pool, walkways, the restaurant and the beach. There is an ugly green fence separating the two properties. Why this has not been torn down is a big question. I give the property four stars for all of the good reasons we listed. Our goal was sun & sand, rest and relaxation which we accomplished. Again, the staff, food, beach were all spectacular - we were willing to overlook the issues. And btw, we always ignore any review written by someone who is new to TA and has less than 10 reviews. Most of what we learned from other experienced and well traveled reviewers helped us make the good decision to go.
Overall Rating
"you can be in tune with nature"
03/27/15 Newlatitude
At night there is the sound of the coquie (tree frogs) singing all night long. The views are of the sea and Palm trees and not predominately concrete buildings. You hear the wave as you sleep if you leave your balcony door open. I love it,
Overall Rating
"Better then expected !"
03/25/15 Retired_Army_Chief
More of a relaxing hotel then anything. Very secluded and private and not much "people noise" going on.... if that's what you want. I have stayed in San Juan before on the beach and this place is the opposite. This place was for relaxing and enjoying the beautiful beach and view. No distractions... no city noise... no traffic to deal with.... It is a more of a residence type of location and one would want to stop at a local grocery store for basic food items if you wanted. The beach bar had plenty.... but if you wanted, the kitchens / kitchenettes allow one to save money. Food menu had a great variety. Don't expect 5-star service as this is a beach bar and grill at the Hyatt, but I had no problems with the food or the great drinks. Room was great - no issues. Food was great - no issues. Be prepared for about 45 minute drive from airport, but a small rental car was perfect for us. We had no issues with our rental nor the driving. One just has to be a defensive driver and all will be fine. Having a car while staying here was a benefit. One would be better getting a car at the airport then the hotel. Our stay was too short - wanted much longer.
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