All hotels in Vega Alta, Puerto Rico
1 room, 2 adults
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301 Hwy 693, Dorado, Vega Alta, 00646, Puerto Rico, ‏‎866-539-8122
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 101 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    3.9
  • Condition
    3.9
  • Neighborhood
    4.1
2.0 / 5Fair
"Hyatt Should Be Ashamed"
Geez, I don't know where to start. Took me over an hour to check in because they couldn't find the associate who checked in after hours arrivals. Was told I would need to come back the following day to check in. I ended up searching the hotel myself until I found the employee that was walking the grounds at 11:30pm. Room had a bad moldy smell to it. A/C didn't chill the room. Almost like it wasn't working but the fan was turned on. It rained very heavily one night causing some flooding from their main road to the exit of the hotel. They didn't put any warning signs out so another guest got stuck and I assisted her. No hotel employees in site. When I mentioned my experience to the hotel manager, he informed me that it's not how it usually happens there and that they're making changes to improve things. He said he would credit me a one night stay complimentary. Never got that refunded but they did charge me an extra $20 or so for a "resort fee" after I checked out. Good luck
Genuine Hotels.com guest review
3 night business trip Dec 10, 2013
Michael C
US
5.0 / 5Outstanding
"Hyatt"
Everything was great, although when we arrived they said will call us to notify when the room was ready for check in, they didn't and we have to go to the desk to ask for it after waiting three hours.
Genuine Hotels.com guest review
2 night trip with friends Nov 28, 2013
Joadelis Quinones
US
5.0 / 5Outstanding
"Wonderful resort"
I will return. The room was great, the staff was very attentive to all our needs. I thought the pool area was beautiful and the beach had chairs and tables ready to be occupied. I loved the food at the restaurant, it was a great place to eat right off the beach.
Genuine Expedia guest review
Other trip Nov 24, 2013
Ginagigi
US
5.0 / 5Outstanding
Is a beautiful hotel.
Genuine Hotels.com guest review
2 night family trip Aug 31, 2013
A Traveler
US
4.0 / 5Excellent
"Nice rooms"
The pool was very dirty every day.... and you cant go in the beach is to strong....The rooms are perfect and the staff were great.
Genuine Expedia guest review
Other trip Aug 19, 2013
A Traveler
US
4.0 / 5Excellent
"NICE HOTEL FOR THE ENTIRE FAMILY W POOL, AND ETC.."
GOOD FOOD, SWIMMING POOL WARM, SECURITY EXCELLENT, STAFF VERY HELPFULL.
Genuine Expedia guest review
Other trip Aug 13, 2013
DEE
US
3.0 / 5Good
"Great hotel for the budget concious"
Beachfront hotel with very nice pool area.No bar, no restaurant the only place to eat is the pool shack.The personnel in general is very nice but the housekeeping department gives really poor service. we ran out of cofee , toilet paper and had to ask for in on reception.
Genuine Expedia guest review
Other trip Aug 13, 2013
Am
US
4.0 / 5Excellent
"GREAT trip"
Best trip ever. Staff was great. We purchased a foam topper for the sofabed, as it was pretty uncomfortable, but it's a sofabed....that's what one would expect. The pool was awesome and the ocean just a few steps away. Food and drinks at the outside cafe were delicioso!! Again, staff helped us with activity planning, they were all just great. We will be back!!!!
Genuine Hotels.com guest review
4 night trip Aug 2, 2013
Heidib
US
4.0 / 5Excellent
"Beautiful pool and beach"
It was beautiful the beach was only steps away and the pool was humongous but the only bad thing was it was sooo far away from resturants and you only had free cofee and no complimentary breakfast another thing is it had an ugly view of the hotel next door.
Genuine Expedia guest review
Other trip Jul 26, 2013
lesley
US
4.0 / 5Excellent
"Great place for families"
Perfect for all ages of children ...our group ranged from 3 to 17...pool and beach perfect! Staff were terrific on all counts. Highly recommend!
Genuine Hotels.com guest review
1 night family trip Jul 19, 2013
MB
US
3.0 / 5Good
"Monthly traveler"
PRO's - Hotel is super clean, Beach is beautiful, Food (when available) is good, front desk go beyond your needs. CON's - the nearest restaurant is 10 to 15 minutes away, Beach bar kicthen closes at 9, bar at 10 or 11 depending. YOU MUST but water, and snacks prior to arriving or you will regret it, also, everytime there is a storm, there internet goes down, huge problem if you work from the hotel like I have too! Other than that it's a good hotel, will come back.
Genuine Hotels.com guest review
2 night business trip Jul 8, 2013
Lou
US
5.0 / 5Outstanding
Very good stay
Genuine Hotels.com guest review
3 night trip Jul 4, 2013
Gladys
US
2.0 / 5Fair
"over priced"
Wi-Fi connections - horrible. of the six days stay only two were ok. got partial refund for use. room cleaning horrible after the second day, no sweeping of floors, no toilet paper.
Genuine Expedia guest review
Other trip Jun 16, 2013
A Traveler
US
4.0 / 5Excellent
Daily room cleaning was not very good.
Genuine Hotels.com guest review
5 night trip Jun 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Great family resort"
This hotel was awesome. The rooms, while not luxurious, were nicely furnished with comfortable beds. Even the pullout sofa eds were comfortable. The pool was awesome. With the tennis courts, basketball courts, ping pong tables, volley ballcourts and the beaches, you and the kids will never be bored. The only thing I must warn those who drive to this hotel is when the directions say make a left at the first light, what they really mean is to turn at the first intersection.
Genuine Expedia guest review
Other trip Jun 3, 2013
A Traveler
US
4.0 / 5Excellent
"Excelent"
Was great, I've a lot of fun with my family
Genuine Hotels.com guest review
2 night family trip May 17, 2013
Julio
US
4.0 / 5Excellent
"Great stay"
Really enjoyed the stay. Beautiful grounds and beach. One concern was the amount of time it took to get a drink or food at the Bohio. One evening we sat for over 10 minutes before anyone even asked if we wanted anything. The same thing happened when trying to get a drink. Maids did a great job going in and tidying up the room each day, but we had to go to desk to get more soap and shampoo. Overall, it was a great experience, just a few little things would have made it exceptional.
Genuine Expedia guest review
Other trip Apr 2, 2013
A Traveler
US
5.0 / 5Outstanding
"nice place"
good nice close to the beach
Genuine Hotels.com guest review
4 night family trip Mar 25, 2013
clark
US
3.0 / 5Good
"needs entertainment and more restaurants"
This hotel is far from everything so be prepared with all you need or bring a car
Genuine Hotels.com guest review
4 night trip Mar 25, 2013
A Traveler
US
1.0 / 5Poor
"45 min taxi ride from airport; front office closed"
No hot water. Room thermostat was broken - so cold I had to leave door open all night.
Genuine Hotels.com guest review
1 night trip Mar 7, 2013
A Traveler
US
1.0 / 5Poor
"Really a dilapidated hotel.. More like a motel may"
Outdated furnishings, humid sheets, blankets with holes in it, ugly bathroom, shower that made horribly loud noises and cold water, stayed two nights and they did not make beds, rude bartender (waited 30 minutes to order a drink at the bar) if you check out early am beware check out night before because front desk not opened. Unorganized: they couldn't find the one drink we ordered at the bar to charge us at checkout, closed down hotel next to hotel, the only nice think was the beach (it was clean and water incredibly clear) btw I heard another patron complain about all the grills not working (like I said everything is old and falling apart). Pool water did not look clean so I did not use like another reviewer said to. Waste of money.. I had a better experience at the holiday inn.
Genuine Expedia guest review
Other trip Feb 25, 2013
Avid traveller
US
4.0 / 5Excellent
"somewhat laid-back, comfortable place to stay"
Beautiful beach. Staff very helpful. Off the beaten path, but we liked it that way. Yes, there is a closed hotel next door, but no construction is taking place. Place was somewhat dated, but generally well-kept. A full-service restaurant would have been nice, but we found excellent food nearby. The kids (teens) loved it!
Genuine Hotels.com guest review
5 night family trip Feb 16, 2013
Susan
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Weekend 4th July."
Was a very nice stay on last weekend. Love the pool!
Genuine Hotels.com guest review
2 night family trip Jul 3, 2015
Isamarie
MX
5.0 / 5Outstanding
"Hyatt Hacienda del Sol"
Hotel is out from San Juan. There are several empty buildings around the complex that used to being to it but they are fenced off and deteriorating. Good value for the price.
Genuine Hotels.com guest review
2 night romance trip Dec 5, 2014
A Traveler
MX
3.0 / 5Good
"Good...but..."
Very good hotel....clean room..good pool....but...check in is very late(4pm) and check out is too early(10am)...ver ver bad....no time to enjoy all hotel amenities and hotel area.....cero points in this...
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
A Traveler
MX
4.0 / 5Excellent
"Beautiful Beach Holiday."
I had a very pleasant stay at this moderately priced resort. It has a very family friendly vibe and the staff cannot do enough to accommodate you.
Genuine Expedia guest review
Other trip Apr 8, 2013
A Traveler
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Familiar"
Muchos deportees
Genuine Hotels.com guest review
1 night family trip Jul 31, 2015
kathye
ES
5.0 / 5Outstanding
"vacaciones fabulosas"
Exelente
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
antonio
MX
4.0 / 5Excellent
"Excelente"
Lo mas que me gusto fue la amabilidad con la que el personal nos trato. La comida estuvo rica. La pasamos super bien. Y esperamos volver.
Genuine Hotels.com guest review
2 night romance trip May 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Excelente hotel"
Lo más que disfruté de mi estadia fué la tranquilidad que pudimos experimentar durante el fin de semana. El servicio fué de primera y nuestra experiencia excelente. De seguro vamos a regresar!
Genuine Hotels.com guest review
2 night family trip Mar 7, 2014
Angel Perez
US
4.0 / 5Excellent
"Servicio front desk"
La persona q me atendió al check in muy amable e igual al check out pero en cierto momento me atendió la supervisora de front desk lo cual fue intimidante y nada cordial ; además el café lo deben servir en taza no en desrchables es un hotel no un cafetín
Genuine Hotels.com guest review
1 night trip Jul 27, 2013
A Traveler
US
4.0 / 5Excellent
"Camas"
El hotel es excelente pero deberian tener mejores matress para las camas ya que se sienten los esprines, por lo demas estuvo excelente
Genuine Hotels.com guest review
2 night family trip Apr 26, 2013
A Traveler
VE
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night family trip Nov 6, 2015
Zulma
US
4.0 / 5Excellent
Genuine Hotels.com guest review
4 night business trip Aug 5, 2015
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night family trip Jul 17, 2015
Josue Ismael
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night family trip Jul 16, 2015
William
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Oct 11, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip Jul 12, 2014
A Traveler
US
4.0 / 5Excellent
Genuine Venere guest review
Other trip Mar 16, 2014
A Traveler
US
1.0 / 5Poor
Genuine Hotels.com guest review
2 night business trip Nov 29, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Nov 23, 2013
Eric
US
4.0 / 5Excellent
Genuine Hotels.com guest review
5 night trip Oct 29, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night family trip Aug 2, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
5 night family trip Jun 26, 2013
Victoria
US
2.0 / 5Fair
Genuine Hotels.com guest review
2 night trip May 28, 2013
A Traveler
US
1.0 / 5Poor
Genuine Hotels.com guest review
Family trip May 19, 2013
omar
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip Apr 6, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night romance trip Feb 21, 2013
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Feb 14, 2013
Carlos
US
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Jul 3, 2013
Martinez
IE
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