"stayed to go to a ballgame"
The hotel is very nice, clean, up to date, and the staff was top notch. We would definitely stay here again. We came to go to a Cardinals game and rode the free shuttle to and from the ballpark. Only suggestion would be to give hotel guests priority loading on the shuttle. A lot of people just showed up to ride it which made it over full.Genuine Hotels.com guest review
"Very nice hotel next to the casino"
This was our first stop on a week long trip and it was great to start it here. Very friendly and clean hotel.Genuine Expedia guest review
"Good value for the price"
Good value for the price. Complimentary breakfast isn't as good as others we are getting on this trip. We had a river side facing room which gave us a nice view of St Louis. Easy access to bridge to cross the river right into downtown.Genuine Hotels.com guest review
"Better than I expected"
Pleasantly surprised with our stay. My husband was in town on business and we chose to change hotels and stay at Casino Queen our second night. They allowed me to check in early which was a life saver for me. I love you get the option of which view when booking and I chose the arch view which was amazing. I am a smoker so we got a smoking room but the […] room did not smell like smoke when we went in like other hotels. The bed was quite comfortable. In this area none of the restaurants are open until around 5 pm but they have a food vending machine which was great. They have toast, bagels and donuts as well as cereal and oatmeal for breakfast served in the Garden Room. The casino is just a walk across the parking lot. We had dinner at Seven (sports bar) at the casino which was very good, friendly staff and not packed with crazed sports fans. They have the security that to use the elevators or enter the Garden Room you have to have your key card. Read moreGenuine Expedia guest review
"Stayed in room with view of Arch. Very beautiful"
Casino restaurants were very good. Buffet was outstanding. Casino's still dislike me but like my money.Genuine Expedia guest review
"Good escape with casino"
The room was nice. Not great, but nice. The breakfast was not so nice, but this was not a priority with us.Genuine Hotels.com guest review
The hotel casino provided friendly checkin personnel, a great room, and the overall stay was worth every penny.Genuine Hotels.com guest review
"Nice hotel next to metro train"
The breakfast fell short but overall very friendly staff and clean. Great access to the metro train. Casino right next door with steak house, sports bar, and a buffet style restaurant.Genuine Expedia guest review
"Nice hotel great view of the river and the arch."
Had a good time. went the the Missouri Valley basketball tournament and the arch.Genuine Expedia guest review
Our room faced the arch and the city view of St. Louis. At night, it was beautiful. The hotel was quiet, secure and very well kept. A nice continental breakfast was available in the morning. Nice stay!Genuine Expedia guest review
"Wonderful view of the arch !"
I really enjoyed the room it was very clean and comfortable, the view from our window was amazing, we went to wizard world comicon which was 5min drive from the hotel, the temp settings we couldn't figure out and when we did the heat wasn't "warm" but it was manageable after getting under the covers, the breakfast they served for the "complimentary […] breakfast" wasn't the greatest, the cereal tasted like it was stale/Styrofoam, the bagels where tough, not really much to choose from, wish there was more healthy choices besides oranges and apples, some actual breakfast items like eggs would of been even better, the places to eat that where in the casino itself weren't so bad but the service could of been better, price was decent for the room tho Read moreGenuine Hotels.com guest review
Hotel doesn;t allow check in until 4 pm, while most hotels are 2-3pm. Check in time makes it hard to get down town in time.There was an issue / eror with one of my rooms -- service desk took care my n my guest and others in my party - Hotels.com had to help rectify the issue.I was told Hotel had shuttle service - they do - but not the weekend weekend […] we stayed - Metro though takes you with in walking distances of multiple stops. Overall very nice hotel - if you like casinos this is a great stay - Read moreGenuine Hotels.com guest review
"Great place to stay"
Clean, I like the security feature of only one entrance and having to swipe to key to ride elevator. Great location, beautiful view on River side. Very close to Metro-link for convenience. Beds were comfortable and had good water pressure (which is important to me!!). My husband and I will definitely stay here again.Genuine Expedia guest review
Clean, modern hotel. Comfy. Breakfast was the only downside. It was mainly bread, cereal, donuts, drinks & apples. Nothing hot unless you toasted your english muffin. At least they had real butter!Genuine Hotels.com guest review
"Enjoyed my stay"
Overall the stay was wonderful! I was actually impressed with the hotel! The only thing I didn't like was the room didn't have a microwave and the channel lineup was poor! The view took my breath away it was awesome, especially at sunset!! I give the casino queen 2 thumbs up and I will definitely revisit as well as recommend to others...Genuine Expedia guest review
the view....Genuine Hotels.com guest review
Being a gaming hotel, we expected a few more amenities than what they offer. Especially for handicap visitors. If it wasn't for the Casino and the buffet our stay would've been way worse.Genuine Hotels.com guest review
Excellent hotel. Great service. View was great, definitely worth the extra ten bucks for a river view. Will stay there again.Genuine Hotels.com guest review
"East Saint Louis Casino Queen"
Arrived early Friday morning after a red eye from San Diego. Was able to check into the room early and get a shower before our 8 AM meeting. A real life saver! The women at the front desk were the Best! Would rate my overall experience a 5+++Genuine Expedia guest review
Everything was great. The room was very clean and looked amazing.Genuine Hotels.com guest review
My husband (Dennis) and I came to your casino for our anniversary....We booked a room there so we would not have to drive back home after leaving the casino....Our stay there was very disappointing....There was so much noise in the hallway that evening...kept hearing people in hall and slamming of doors...kept us up that night....I took my shower in […] the morning and drain would not let water go down so needless to say I was standing in dirty water....My husband didn't even bother to take a shower cause the water was still in there from mine....It's very aggravating to think we spent over $200 for a room at your casino and it was very disappointing...I called when we returned to our home and talked to a customer service person...explained situation to her and she told me we should have stopped and voiced our concern before we left....first of all, we didn't get any sleep because of the noise in the hall way....second, we had to travel on ice to get back home, third, We were very upset about our stay......I left a voice mail. on managers machine and she did call me back on Monday morning...she apologized for our inconvience and said she was going to credit our account for our room....I told her that would be appreciated....To this day our account has not been credited Read moreGenuine Hotels.com guest review
If you book through hotels.com you room is on the parking lot side not the arch side. Room was dirty, gum wrappers on floor you could see the path where that vacuum had not gone. I had to call the front desk to have light bulbs brought to the room two lamps were missing them completely. Ate dinner at the buffet in the Casino 14.95 plus drink, dried […] up burnt food, no selection and absolutely horrid food. I had to tuck a towel under my door to keep the slamming door and drunks from waking me up. Bed looked nice but was like sleeping on bare springs. Would not recommend this hotel to anyone! Read moreGenuine Hotels.com guest review
Staff was very rude snotty and just plain lazy. Not very helpful for someone from out of town. Won't be staying with them again! !!Genuine Hotels.com guest review
"The Best View of the Arch!"
This hotel has the best view of the Arch, as it is right across the Mississippi River, and therefore has no obstructions in the way. Hotel staff was very friendly and professional. The only complaint I have about the staff is that there was an overnight power outage, due to high winds and storms in the area. The hotel did have a generator that provided […] hallway lighting, and elevator power. However, the rooms were completely dark from early evening til about 6:00 am the next day. The staff had no provisions for lights in the rooms, and could not provide candles or flashlights, or any kind of illumination for the room. Luckily the generators were able to power the access key panels on the doors, so you could at least get into your dark room. Also, no compensation for this difficulty was offered. Read moreGenuine Expedia guest review
Response by Casino Queen Hotel Thank you for staying with us. I appreciate your feedback . I am going to take your suggestions to my purchasing director so we can better meet our guests needs if this is to happen again. It was quite a storm! Do you travel to St. Louis often? We would be happy to offer you a room during your next stay in St. Louis. Please contact me personally at your convenience to discuss.
"It was ok"
My biggest complaints are the hard beds and thin pillows. Other then that, it was ok.Genuine Hotels.com guest review
Decent hotel for price. Nice view of St Louis arch. Could have had a little more on the complimentary breakfast.Genuine Expedia guest review
"Loud, bad breakfast, good customer service"
So, I will start with the good: staff was very friendly and informative. That's about it... The bad: the bed was very uncomfortable. You could hear every footstep in the hallway, every door shut, and your neighbors sneezing. And, after a terrible nights sleep due to these things we just wanted to enjoy our free continental breakfast and leave, however […] when we arrived about halfway through the scheduled breakfast hours we found the entire thing picked clean. I mean literally all that was left was two sad looking pieces of toast and some dry cereal. And there was no one around checking to see if anything needed to be refilled. All in all, you can get a way better hotel for the same amount of money. Read moreGenuine Expedia guest review
"Front desk was awesome and very professional."
The hotel was very peaceful and a great location. It's location was on point and customer service was a a+. I would recommend this establishment to some of the hardest travelers to satisfy.Genuine Expedia guest review
"Nice hotel for the price! Amazing staff!"
Nice hotel for the price! Amazing staff! Close to downtown and sports bus is a great perk. Don't bother with the casino, however.Genuine Expedia guest review
Nice place close to casino and nice view of arch. Staff was very helpful and kind. From what I've seen the indoor pool wasn't much of a pool. Fitness area was ok, enough for an ok workout. Stayed toward end of January, bed wasn't to comfortable, walls seemed thin(could hear in halls and next rooms), and we had the heat on 75-78 and it was still cold […] in our room through the night heater would be on go off then kick back on. It's still a pretty good place if your there at the casino. Casino had great bar. Read moreGenuine Expedia guest review
Fantastic room, amazing view! A little slow to get us checked in was all. Easy access to STL and the metro.Genuine Hotels.com guest review
"Very nice hotel and casino."
We were quite impressed w/ the quality of the hotel and the casino. My husband and I both did fairly well at the casino slots and tables. Their paypack percentages are better than most in the area. We also like the fact that they do not allow smoking on the casino floor. They have smoking lounges for smokers. This made for a very pleasurable, overall […] experience. We will definitely go back for more stays at this hotel/casino. Read moreGenuine Expedia guest review
Heater in room was extremely noisy when fan kicked in. Woke us several times during the night. Unable to adjust temperature of room. Remote control for tv worked intermittently.Genuine Expedia guest review
I enjoyed my stay Great Gettaway!!!!!Genuine Hotels.com guest review
Room smelled of stale smoke, and whatever they were trying to use to mask it smelled worse. Walls are thin and we could hear the conversation of the people in the next room and it was just a conversation. The staff was courteous, the view of the St. Louis Arch was to die for, and the casino steakhouse and buffet were good.Genuine Hotels.com guest review
Everythng there was clean, the staff was outstanding. The rooms were beautiful. The only think instead of two sets of towels there should be three sets. Had to look for staff to give me extra towels. Since there were three people in the room.Genuine Hotels.com guest review
"Cheap beds and loud train"
Check-in process was the worst I've had. I booked the hotel through Expedia at 3:40 pm est and arrived at approximately 9:30cst. My reservation was not entered into the system so the front desk lady had to do extra searching trying to find my reservation and the whole process took approximately 20 minutes because she was answering phones and getting […] my info entered while doing so. It was completely inconvenient. At the end of the check-in process, she asked us if it was our first time there, and when I told her it was, she said she would give us a room with the arch view. I paid extra for a room with that view, so she must not have seen that on the reservation either. It could be my mistaken assumption, but I assumed the hotel would be connected to the casino. It's not, but rather about 50 yards from the casino. Not a horrible thing, but I had an assumption that we would not have to wear coats to go to the casino.. The beds were the cheapest beds I've felt in years. I awoke to not an alarm clock, but by the train horn nearby at about 9am. We came into town to party, and when you are up all night partying, the last thing you want is a springy bed and loud train sirens in the morning. I booked for two nights and checked out after the first because I was completely dissatisfied. Read moreGenuine Expedia guest review
"our trip to chicago ,via east saint louis,ill."
this trip has been enjoyable and yes i would use expedia again. thank you very much.Genuine Expedia guest review
Nice stay large rooms great view of arch casino without smoking is a plus Sevens had great food buffet restaurant was excellent tooGenuine Hotels.com guest review
"close to the Edward Jones Dome"
Our stay was an enjoyable one. However I had called and asked for extra wash clothes and never received them. I also called for a wake up call and never got that either.Genuine Hotels.com guest review
Everything was very nice. However, continental breakfast was not very good. Not much to choose from. Would be nice if they had one hot item, even if it was waffles. Need something else besides what they had. Otherwise, accommodations were fine.Genuine Hotels.com guest review
Clean and easy access.Genuine Hotels.com guest review
"Good enough but nothing special"
Casino of course. Rooms are good and large enough. Neighborhood is industrial, but you can walk across the bridge to the Arch and Downtown. Breakfast is miserable. Standard breakfast at any motel is better. But as a cheapest lodging in walking distance from the Arch this hotel is a very good option.Genuine Hotels.com guest review
"Easy access to St. Louis"
Had a great time at the casino & hotel. Love that the Metrolink Rail stops there and it's way cheaper and less hassle than trying to deal with parking downtown. Can't wait to stay here again!Genuine Expedia guest review
Service was second to none! Continental breakfast was a little weak (and early) but will definitely consider staying here whenever I'm in the St Louis area!Genuine Hotels.com guest review
"No wifi, no taxi service"
No wifi available in rooms, and we could not get taxis to come to the hotel we alled twice and ended up waiting 2 hours for a taxi.Genuine Expedia guest review
Our stay was great! Not only did they provide a shuttle to the Scott Trade Center but the rooms were spacious and the bed was incredibly comfortable.Genuine Hotels.com guest review
"Great view of the Arch and the Mississippi River"
My stay in the hotel was great! The room was clean and neat. I will definitely stay here again!Genuine Hotels.com guest review
"The view of the St. Louis Arch is beautiful"
At check in the front desk had some trouble checking me in. She couldn't find my reservation that I made in JULY! After driving 4 hours, waiting at a front desk is not what we had in mind.Genuine Expedia guest review
"Hotel ok, breakfast a joke"
Hotel ok, breakfast a joke but they want you to buy $9 buffet at casino. Casino a joke, small and staff less than friendlyGenuine Expedia guest review
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