Best Western Club House Inn & Suites - Mineral Wells

Very clean staff was nice and helpful

Genuine Hotels.com guest review

Overall the hotel was fine; i'd recommed the staff be more attentive to arriving guests as it took a minute for me to waive someone down to get checked in. The room was clean and spacious however there was a broken tile in the bathroom that could be very dangerous.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

perfact for a romantic getaway

Genuine Hotels.com guest review

Everything was good. No complaints. Perfectly adequate for price. Very clean.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We could hear the neighbors cough. I'm sure the neighbors could hear us too!

Genuine Hotels.com guest review

room was not ready by 4pm on a Saturday, had to wait, but attendant eventually moved us to another room that was ready. Neither of those rooms was the one in the photograph that went with our online selection, but the attendant called the owner to approve our "upgrade" (correction). I don't choose to think it was a bait and switch, cause they 'fixed' […] it. Otherwise I would have been upset. The suite does not have as much wall between the two areas as the picture shows, but it was spacious enough to allow both parents and children to get to sleep without too much distraction. The room was clean, odorless, and the ac and hot water worked. Pillow top was soft, bed and room was large, kids slept on pull out sofa without a problem. Breakfast had danishes, cereal, juice, milk, yogurt, coffee/cocoa machine, and frozen Jimmy Dean breakfast biscuits/pancakes. Would have appreciated toppings for the bagel (was empty) or a waffle maker (to avoid the frozen/salty items). We would stay there again, making sure to reserve the room style we specifically want. Read more

Genuine Expedia guest review

I had read reviews before staying which stated a problem with smoke smell in the hallway but I felt it must have been a temporary problem. That was what I was hoping at least. We entered one of the side doors to go up to our room on the 2nd floor. The smoke smell was strong~ esp in front of the vending machines. After getting up to the room & being […] there a few moments~ I started smelling another odor. My husband didn't smell it at first but as he sat to do some paperwork on the computer ~ he noticed it also. It seemed to be coming from the air unit. It is a very musky smell. We wished that we at least had some air freshner. We are careful where we stay because I have had a lot of v serious problems with asthma & my system is sensitive to chemicals ~ smoke & etc. It was late & we had to get up early so I sprayed some of my perfume that seemed to help cover up a little. . Our son & daughter in law were also staying that night on the first floor. Before I even said anything they said something about the same strange odor. Other than that there were small thinsgs. The linens were okay ~ the pillows were sort of pitiful but ~ I always bring my own. =) There were other little things like cracked tiles in the bath~things that you don't see in a fairly new hotel. The continental breakfast was okay ~ I would have liked some form of protein such as an egg though (even boiled) ~since they were on the list of breakfast foods. But otherwise it was adequate as a continental breakfast. Read more

Genuine Expedia guest review

Comfortable beds, laundry facilities, hot breakfast, outdoor pool, close to town and close to the lake. Complimentary bottled water in room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My girls and I had a very nice quiet 3 days and 2 nights. The Only problem I found with the hotel was the smell in the lobby and hallways. Other than that the atmosphere, people, room and breakfast were wonderful. This is much more than I expected for the price.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great room, customer service very helpful.

Genuine Hotels.com guest review

Everything was exactly as I requested. Staff was nice, and room was so very comfortable. The continental breakfast was user friendly and delicious. Very impressed!

Genuine Expedia guest review

We went to Mineral Wells to attend a funeral, so it was a last-minute decision. Our room was spacious, clean, and comfortable. Easy to find, convenient parking. The front desk was welcoming and friendly at check-in and check-out. Complimentary wi-fi, with a good connection signal was very nice. We were especially appreciative of multiple wall outlets […] needed for my computer and printer, 2 cell phone chargers, and GPS charger. What a change from most hotels! Despite our stay being on New Year's Eve, it was quiet and peaceful. Some of our relatives stayed at a different hotel (which we visited), and the Best Western was much better! We will stay again, and recommend to the rest of the family as well. Read more

Genuine Expedia guest review

I checked in late in the evening. The hotel was good except my room was on the second floor and the floor in front of the elevator had a weak spot that made you feel like it would give way, the same thing in my bath room right in front of the sink, tile was cracked and coming up, put towel over it so would not cut foot. Towel had a long black hair on […] it. Wish that the shower head was more adjustable, had all the way down still sprayed almost to the back of the tub. Other than that the room was clean and comfortable. The TV channel list in their hotel info book was no good had to figure out by changing channel's. When I left was no one at front desk to tell problem's with room to. Did not eat the breakfast got up after it was over. Would stay again, but would inspect room. Read more

Genuine Expedia guest review

Stayed for the weekend. It was crowded with a family reunion, but the staff was very friendly and accommodating. Our room was very clean and the beds were very comfortable.

Genuine Hotels.com guest review

The hotel was clean, inside and out. The room was neat and the bathroom sparkling. The front desk clerk, Karen, was very helpful and nice. The pool and the hot tub are small, but meet their purpose. I liked the exercise room, because it has six different machines, a water cooler, towels and a TV.

Genuine Expedia guest review

I reserved a non-smoking room and got a smoking room. No others available even though I reserved way in advance. I almost threw up every time I walked in. There was never a person at the front desk. Their were leftover condom wrappers in the night stand drawer next to the bible. And the most disappointing thing was the locals that showed up in car loads […] and took over the pool and hot tub the entire stay. They openly talked about it, too windy for their backyard bar-b-ques, etc. We couldn;t get a couple of minutes in the hot tub because they never got out. Never will stay there again and I wouldn't recommend it for anyone!! Read more

Genuine Hotels.com guest review

The only complaint was the tv reception, which was not a big deal. We didn't come to watch tv.

Genuine Expedia guest review