The only negative I have is when I request to have my room clean they did not clean the tub.Genuine Hotels.com guest review
I have stayed at this hotel several times. It's always clean, the staff is friendly, and the room is just as I requested. Great quality for the price!Genuine Hotels.com guest review
"Very Nice Hotel"
Very nice clean hotel. Staff very helpful. Nice breakfast.Genuine Hotels.com guest review
it was a nice place except i booked thru you as non smoking when i got there she told me i had to take smoking room which as expected smelled like smoke my guest that was traviling with me has allergy to smoke so she was very uncomfortable the whole night when i asked why i had to take the smoking room they told me when i book thru you no guarantee […] on what room i would get Read moreGenuine Hotels.com guest review
"The best Staff every"
The staff was very helpful. All i can say is this is my family and i first time at a best western we do comfort inn, but tis was the best.Genuine Expedia guest review
"First time in Gadsden, AL"
The front desk staff was very polite and professional. The hotel location was convenient to a number of restaurants, from McDonalds to Mexican. There was a Super Walmart across the street. Traffic was manageable. The room itself was nice (one king bed, suite) and had a microfridge and microwave. The desk was a little small for spreading out papers but […] basically okay. The high speed wireless internet was superb - very fast. The breakfast was more than a standard 'continental', but the food was bland. I would recommend eating out. Overall stay: 4.6 out of 5. Read moreGenuine Hotels.com guest review
Very clean hotel with friendly staff. Perfect access to I59 near the Tennessee line and several options for food nearby. Free wifi and a great breakfast.Genuine Hotels.com guest review
"easy assess to hotel, close to many places to eat"
enjoyed it very much. nice ,clean and commfy. staff very nice. breakfast greatGenuine Hotels.com guest review
"Not terrible but room for improvement"
The microwave sounded like it was going to explode. When we notified the manager, her recommendation was to just use the microwave in the public area, that's it. We paid for a room with a microwave and didn't get one. And I could hear the people in the surrounding rooms. I've never been in a hotel where I could hear the guests.Genuine Hotels.com guest review
"Best property I have stayed at recently."
Very clean and comfortable room. Good WiFi speed. I'll be back.Genuine Hotels.com guest review
I was disappoited i the factm that our room was not ready when we arrived. We were a couple ofb hours early but there wasn't a single car in the parking lot. The pool had no umbrellas to block the midday sun. I felt that the staff wasn't all that concerned with the customer's comfort. We had to wait one day in the lobby while our room was torn up waiting […] for the staff to finish cleaning our room. Almost an hour while the staff was eating thr=eir lunch. I feel they should have either finished cleaning our room or waait until they had eaten their luch brfore starting on our room Read moreGenuine Hotels.com guest review
"Horrible stay in Gadsden Best Western."
I checked in at around 8pm and the a/c had not been turned on in the room and it was over 80 degrees. When I called and complained the Manager, Cecil, came up and did not appear to know what to do. I insisted that maintenance be called and they arrived and said that the a/c was doing all it could do. The room was so hot that it would take a while to […] cool off. He at least provided a fan. The bathtub would not drain and you stood in 10 inches of water during the entire shower. I deserve a full refund for this stay. The room was unbearable most of the night with the heat. When I checked out the next morning and explained the terrible night, the desk person said there was nothing she could do. That I would have to spend the night miserable because no one bothered to check the room is appalling. Absolutely horrible experience!! Read moreGenuine Expedia guest review
The room was nice, staff was very friendly and helpful. Little too chilly for swimming, but volleyball area, horseshoe pit and bbq available outside. Located close to everything.Genuine Hotels.com guest review
"A mixed bag"
Receptionist was ace, very friendly. Room had paper thin walls. Strange noises (pipes?) - intermittent, but so loud I had to get a room change.... Ray's bbq around the corner was goodGenuine Hotels.com guest review
"Can't go wrong here"
My work takes me to many different places so given the geography for where I needed to be, this stay represented one my best travel values this year. If you're looking for a very clean, well maintained hotel for a comfortable stay for an extremely fair price, I can highly recommend this Best Western Plus location and I will certainly look to stay there […] again on my next pass through this area. Read moreGenuine Hotels.com guest review
02/28/15 Matt P Albertville, United States
Didn't get check out receipts. Tried called many times today to get them and no one has answered. walls were extremely thin, i could hear everything in the next room.we were extremely disappointed with this hotel
"Thin walls ruined it"
02/18/15 Jessica D Severn, Maryland
What a wonderful hotel. The staff was friendly, the rooms were clean, the hotel is close to restaurants and highways while still quiet inside. I received free upgrades with my platinum membership, and the amenities are great. Unfortunately, the walls are so thin I could hear my neighbor clear his throat. His 2am phone alarm had me up too long with my early meeting the next morning. The noise from other rooms may prevent me from staying there in the future.
02/15/15 Bill G Jasper AL
There are two things important to me during a visit to a motel: professionalism, friendliness and appearance of staff, and cleanliness of room. This motel provides the best of both. I consider the staff tops as well as the cleanliness in the top 1% of motels I have visited. I consider this motel unique. I believe both staff training and cleanliness of rooms is indicative of a caring top level management/owner. Dee (Deconia), clerk who checked us in is one of the neatest in appearance and a caring, and professional demeanor I have encountered. I also rate room cleanliness in top 1%.
"The Royal Treatment"
02/07/15 Mark O Bryson City, United States
As soon as you walk through the front doors, you are treated like royalty. I checked in mid afternoon and three employees, one mopping, one dusting and one behind the front counter all acknowledge me and greeted with a warm welcome. Sweet! As I was walking down the first floor, then up to the second floor every housekeeping personal greeted me and smiled. There must have been 5 to 6 making me feel like Royalty. This continued the next day. That was a cool feeling. The management and staff are all outstanding!!! In fact Perfect!!!
""Bang for the buck!""
01/29/15 BOYD B Walker, Louisiana, USA
You get a lot of that here. Nice area, lots of retail stores and places to eat nearby. Modern building, we liked the green and yellow color scheme in the hall, although it made us a little dizzy walking down it. The room was clean, had a ceiling fan, the beds were comfortable, and the flat screen tv was huge! We stayed on the top floor(which has a nice view of the area) on a Friday night and got a peaceful nights sleep. The breakfast was good and the staff was friendly and helpful. And that is what makes a motel successful.
01/20/15 Cline K Jonesborough
Room and lobby recently renovated. Room was nice, clean, and quiet. Breakfast was above normal BW fare. USA Today and local paper available. Within walking distance to assorted restaurants such as Old Mexico, Cracker Barrel, Ruby Tuesday, and several fast foods. Gas stations nearby. Easy return to I-59.
01/02/15 Raymond F Windber, PA, United States
The hotel accommodations were beyond my expectations...personnel were helpful, courteous, professional and friendly......clean comfortable room and great selections for breakfast.....I would recommend this hotel to anyone and would stay here again in the future
"GOOD PLACE TO STAY"
01/01/15 Davidc4343 Augusta, Georgia
Very nice place to stay, even with a remodel going on, I got a freshly remade room. every thing was fresh and new. very quite this visit. Cant wait to return for another visit. Desk area is still in need of desk refinish.
"Keep this property in mind, especially as the remodel progresses."
12/25/14 Rt66tbird Myrtle Beach, South Carolina
I will echo the many positive remarks. We stayed twice over a two week period. First was in a remodeled upgrade unit and the second stay in a unit not yet a remodeled upgrade suite. Both were just fine and remodeling is an expected process at many hotels. As in any business, especially hospitality, it is the staff that makes the difference. GM Kristy and front agent Bridget made our stay most enjoyable per the advice that there was more to do in Gadsden at that time other than just a nights stay over. We were guided to the Falls Christmas lighting followed by an additional lake side lighting display. A dinner recommendation at the Top of the River was excellent. Thanks for adding to our Christmas trip.
12/10/14 05mwb1957 Cleveland, Ohio
I stayed at this hotel from December 2, 2014 to December 6, 2014. I came to Gadsden to play golf at the Silver Lakes golf course that is part of the Robert Trent Jones Golf Trail. I had not stayed in a Best Western in a number of years, for no other reason other than I usually found a cheaper place to stay. I read a lot of the reviews on tripadvisor for most of the hotels in the area. I had a difficult time trying to figure out which hotel was closest to the golf course, mainly due to the fact that most hotels were over 10 miles away. I ultimately settled on the Best Western due to the reviews on tripadvisor about the breakfast, and the fact that is seemed to be near 3 – 4 other major hotel chains and some restaurants. For my stay in Gadsden, I got an excellent rate directly off the Best Western web site. When I arrived at the Best Western I was not disappointed. The outside of the hotel looked new and modern. The parking lot was stripped and paved. The lobby was modern and bright. The food area was neat and clean. My room was great. It consisted of two comfortable double beds, a LG flat screen TV, refrigerator, microwave, lots of clean towels, a desk, closet with hangers, and a recliner. The bathroom was large and very clean. There were no issues with hot water. The entire room was excellent. There is also free Wi-Fi in the hotel. My stay included free breakfast every morning. The breakfast consisted of scrambled eggs, potatoes, with bacon one day and sausage the next day. There was also cereal, bread, hot coffee, fruit, milk and juice available. The food was always nicely displayed. There was not one time when they ran out of food causing you to wait while they replenished. The hotel had a nice young lady dedicated to keeping the food area stocked and clean. My entire trip was great, and I would definitely stay here again. By the way, the Silver Lakes golf course is fantastic. The hotel is about 30 minutes away, but I got use to the ride.
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