In our room, the refrigerator didn't work, the television was broken, the toilet ran all night and the sink dripped. When we called the front desk to ask for help their response was "thanks for letting us know, we'll fix it tomorrow morning". I them spoke with the manager about the same issues and was told "we know about the issues and will fix them […] after you leave, thank you for bringing them to our attention". I DO NOT recommend this hotel. Read moreGenuine Hotels.com guest review
"Convenient hotel close to all key McKinney spots"
Clean, good breakfast, walking distance from Towne Lake Recreation area, and also from very pedestrian-friendly downtown McKinney. Five-minute drive from Country Club and from high-end shopping centers, in spite of current construction on highway 121.Genuine Expedia guest review
"fits the bill"
Good place to spend the night. Clean and comfortable.Genuine Expedia guest review
I was in town to attend my grandson's baseball game so I didn't need a great place to stay. This BW is fine for that. The layout is good and the furniture is pretty, staff was friendly. They serve an ok breakfast. Our room had torn carpet and a broken light but that's not really an issue. Saw some wear several places in the hotel but nothing big. The […] pool was good but the hot tub was not fit for anybody or anything...totally gross. It might have been broken so they aren't trying to keep it up. I didn't need it so I didn't ask. Pool chairs really need to be replaces, some were broken. Hotel is close to several restaurants and fast food places and some shopping, several withing walking distance. Read moreGenuine Expedia guest review
"Close to everything"
Staff very nice. Clean room, I liked the "Hard Bed." Breakfast not too good, but to be expected at the amenity level. Close to everything.Coffee weak but hey, can't complain.Genuine Hotels.com guest review
My biggest complaint is there was a church service in a room in our hotel that had a band that started playing loudly at 9am. Unfortunately, the walls were rattling and we had been at a wedding the evening before where we didn't get home until late and had hoped to sleep in. If we had known we would have booked a hotel elsewhere.Genuine Hotels.com guest review
"conveniently near Hwy 75"
a very nice hotel. modest but clean and quiet. the best thing is the size of the room, it's huge.Genuine Hotels.com guest review
"Expectations were low but apparently not low enou"
Hotel room had broken refrigerator and top lock. Bathroom door had a jammed lock so it would lock itself if door was closed. Ice machine on 3rd floor was broken. Breakfast was being put up before the 10am cutoff,Genuine Hotels.com guest review
I thought that the rooom was very clean. The only problems that I had was that the faucet for the bathtub was dripping all night and the bed was very hard. The room was comfortable, but the bed was notGenuine Hotels.com guest review
I had a wonderful stay. It needs more tv channels, like TCM- Turner Classic Movies.Genuine Hotels.com guest review
"Excellent Hotel Very Pleased!"
No complaints...room and breakfast were excellent!Genuine Hotels.com guest review
"Close to family"
Find this hotel staff to be very friendly and the hotel to be a very clean hotel.Genuine Hotels.com guest review
My stay was pretty good. Breakfast could have been better, but overall good.Genuine Hotels.com guest review
"Nice overnight accommodations."
staff was very welcoming, had a nice recommendation for dinner, room was neat and clean, bed could have been a bit comfier, bathroom showed some age and water damage near shower... For my overnight stay it was fine.Genuine Expedia guest review
This property gives outstanding value for the money.Genuine Expedia guest review
"Close to relatives"
Great. One issue. Why do they keep main areas so warm??Genuine Hotels.com guest review
"Impeccably clean -- strange people stuff"
I wish I could answer conditionally to your first question --- whether I'd recommend to a friend. There were just some odd things. Two guys hung out in the lobby, watching the tv, sitting on the couch texting. Never really knew why they were there -- friends of the employees? They were there all four nights. Couldn't figure that out. We also had a […] REALLY drunk couple fighting in the room next door. Not the hotel's concern, I know. But I found it strange that they put people in rooms side by side when the hotel clearly wasn't full. Would have been much more pleasant to have had some distance. The manager and most of his staff were very accommodating and friendly. Read moreGenuine Expedia guest review
"McKinney Best Western"
perfect location, close to the art show, clean and comfortableGenuine Hotels.com guest review
"Don;t Stay here if you want to sleep"
The hotel and staff were very nice and clean but the bed was HORRIBLE Very hard and lumpy Stay here for the cleanliness and not for sleeping!!!!Genuine Hotels.com guest review
"A good stay"
My son and I were staying at this hotel to attend a wedding, the hotel was very close to wedding venue. The only problem we had, was that we had requested two double beds and the room we got had a single king bed. We made do because it was only for one night, I'm sure that if we had complained there would have been no problem changing rooms. The room […] was clean, the refridgerator and microwave worked well, the TV worked well, though I would have preferred it to be on a swivel so I could see it from the desk, and the free wi-fi was great. Read moreGenuine Hotels.com guest review
Cody at the front desk was great. He was very professional.Genuine Hotels.com guest review
The room was clean and was close to where we needed to be. They did double charge me for the nights but took care of that once informed about mistake. I would stay there again.Genuine Hotels.com guest review
It would have been great if they just cleaned and made the beds once in a 3 night stay!Genuine Hotels.com guest review
The hot tub and pool were dirty. The room had a noisy AC unit.Genuine Expedia guest review
great place for the price and locationGenuine Hotels.com guest review
Very nice and clean. Nice pool for the kids. Near a lot of places.Genuine Expedia guest review
Starting with the gentleman who greated us at the front desk, to the lady who cleaned our room we were impressed with the professionalism. The breakfast was very good, the workout room was sufficient and it was fairly quiet at all times. We did not use the pool but it looked pretty clean. Location was very good with access to highways. Only bad thing […] was that it was very hard to convey something to some of the staff because they did not understand English. Read moreGenuine Expedia guest review
I was happy with this hotel. It was clean, seemed well kept,and the staff was friendly. I didn't have many choices in this area, and I got a good rate, so I figured it was worth a shot. I only stayed one night, so I'm not sure how their housekeeping service is. I did move the night table to plug in my phone charger, and noticed that it was clean back […] there, which means they are probably pretty thorough. Overall, I was pleased and would stay here again. Read moreGenuine Expedia guest review
"Pretty much satisfied"
The stay was actually great! I had an issue with the room we were in and they took care of it right away! It was very clean and comfortable.. The breakfast was pretty darn good also :-)Genuine Hotels.com guest review
Overall it was great. Everything was clean. Would have liked a couple more choices for breakfast (greater variety of cereals, better bananas.Genuine Hotels.com guest review
"mckinney soccer games"
really enjoyed my stay,staff was friendly, room was excellent,pool was refreshing, and breakfast was hot and fresh..Genuine Expedia guest review
"Good hotel for family."
Always good. Breakfast good. Room comfortable and spacious. Clean, good staff. Check in and check out always easy.Genuine Expedia guest review
"BW stay in McKinney"
I enjoyed my stay at the Best Western in McKinney, TX. The room was very clean and the beds were so comfortable. I would definitely stay there again.Genuine Hotels.com guest review
Overall it was good, except a couple of things. The first one was that I did not have a very good sleep because the mattress was too hard. I felt like sleeping on the floor!. The second thing I did not like was the breakfast. It was totally bad! The orange juice tasted like water with some drops of orange juice. The eggs were not appealing at all. I […] was looking for some bagels with cream cheese and there wasn't anything like that. There was not yougurt either. Why the milk, orange juice, apple juice were in jars? why not serving these items from original containers? The front desk service was excellent and the toiletries were good. Towels and sheets were clean. Overall it is a good hotel. Thank you. Read moreGenuine Hotels.com guest review
"close to family home we had to visit in McKinney"
Hotel was great..Cody..at the Hotel reservation Desk was great..great personality, very pleasant, very helpful. service was great,Room was nice and very clean..except that the air conditioner at night keep waking us up..it keep making a awful noise..we mentioned to Cody next morning and he said he would have someone look at it. ..he said they had been […] having trouble with it and they had already fixed before ,he offered to move us to another room later that day as soon as they had another clean room to availible or , he said next time we stay there he would us a discount on the first night stay...we desided to saty in the same roon..as we were very busy through out the day...everyone was great..I would recommand this Hotel .Loacation was great..for us..we had to visit a sick family member that lives in McKinney...Great Location ..easy excess to everything we needed. Read moreGenuine Hotels.com guest review
"Super Great Staff"
Staff is outstanding; super helpful and friendly. Thanks James, Cody and Mina! Rooms could use a little updating, but clean and beds are VERY comfortable - excellent matress. Microwave and minifrig in all rooms is a plus. Only complaint is that the lighting level in the bathroom is low and makes getting ready in the morning a little bit of a challenge. […] Overall a good stay. Read moreGenuine Expedia guest review
Stayed for 4 days. Hotel was very clean and staff were friendly. Breakfast was the same every morning, and not healthy, but edible.Genuine Expedia guest review
It was fine. ALL staff were very friendly and helpful.Genuine Expedia guest review
We hebben het hotel gebruikt als tussenstop. Ontbijt is simpel maar verder goed. Omgeving niet om langer te verblijven.Genuine Expedia guest review
Chambre immense, propre. Nous l avions choisi pour la proximité par rapport aux Outlets. Bon petit déjeuner. L environnement n'est pas intéressant en soi. Malheureusement, notre voisin a dû s'endormir avec la TV allumée avec le son à fond. Il faudrait brider le son des TV ou mieux isoler phoniquement les chambres.Genuine Hotels.com guest review
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