Great staff and th3e view is nice. The hotel ios showing its age. The first thing to be addressed would be the beds. They are as hard as can be. The food was decnt and the drinks were great. Juan the bartender has been their ten years and does a great job. If you like Bloody Mary's have Carlos make you one. You will not be disappointed. We had room […] 408 and the view is very nice. Our second year there. Not sure if we will be back. Nothing to do with the hotel, just want to keep seeing different parts of mexico. Read moreGenuine Expedia guest review
This is the very nice hotel, I was in many hotels in many contries, some of them was very luxury.But this hotel is absolutely outstanding of all. It is not in glance luxury style. It is have a cosy home style, Good service, very good and friendly staff, nice atmosfere, cosy rooms with greate ocean views , even that rooms finishing is not luxury, but […] it's "1950 Old Hasienda style" with handmade furniture and raw finishing are very sunny and . Beach is very good too.May be this hotel is 4 stars but As for me It is "6 comfortable hearts" level. Read moreGenuine Expedia guest review
"Charm amid the glitz"
This charming older hotel was a breath of fresh air amid the ostentatious glitz of many Cancun establishments. We were able to get a family room that accomodated our family of five (including three tall teenaged boys), and looked out onto a beautiful beach and a lovely pool as well. The vibrant color scheme and beautiful Mexican tile throughout the […] place are enchanting. Dinner service was a bit slow and expensive, but the food was tasty. The small taco stand just in front of the hotel offered a delicious and extrememely economical alternative. Read moreGenuine Hotels.com guest review
"Avalon Baccara Cancun"
Very nice. Charming, quaint hotel - not like the huge monstrosities up and down the beach. Not far from the airport, right on the bus route (which is very economical-good way to go). Staff was very accomodating and eager to please. Restaurant on site was excellent and provided indoor or patio dining overlooking the ocean.Genuine Hotels.com guest review
"Feel at home at the Avalon Baccara Hotel"
My husband and I recently stayed at this hotel and although from the outside it's maybe not so appealing, you step inside and it's a whole different story. It's almost like staying at a house rather than a hotel. There are many gorgeous hotels on the "Zona Hotelera" but here you get one on one customer service that is superb!!! The staff went above […] and beyond to help you out and I am really glad for that because our Travel agent never showed up and just by going off of what the hotel staff told me I was able to travel around Cancun and Yucatan very, very well. Please, just go there and everyone will take care of you. I would book all my stays here at this hotel. Read moreGenuine Expedia guest review
"Best Value. Great Service. Authentic Mexico Resort"
We were equally :at home in two very spacious 1-bedroom suites overlooking a beautiful beach while also immersed in the historic architecture of this place. It was a true joy to stay in one of the earliest hotels to be built in the hotel zone. The food and service here is excellent. The rooms are clean and quiet. It's also an added pleasure to stay […] in a smaller hotel with great, personalized service where you can get to know the staff and they can get to know you. This is an ideal place for couples and families - quiet and laid back, yet conveniently located within the Hotel Zone. The Flamingo mall is right across the street. The experience is truly unique. The balconies are huge and are a great place to watch the sunrise or to soak in the hot tub after a long day. Using the kitchen in the suite, our daughter cooked a delicious breakfast with groceries we bought at the market. The facility does show its age in some areas, which could use some updating. In fact, some areas were being painted while we were there. Hot water can be a little tricky. We had two rooms and the hot/cold in the showers were plumbed opposite. So, if you think you don't have hot water, try the other knob. Also, you need to be patient - leave it on for maybe a few minutes and not just 30 seconds. But, I would take the character of this place over any of the ultra-modern resorts in which you would feel like you never left the US. If you are the type who would not be happy unless every square inch of the place appeared as if it were brand-new, and if you feel as if it would be a great compromise to live without an elevator for a few days, then, please, stay somewhere else because you would not appreciate this gem. Read moreGenuine Hotels.com guest review
"Great hotel for the independent traveler"
I stayed here with my boyfriend for 10 days over New Years. In general, we loved the hotel. The grounds were very clean, it is right on the beach, the pool area is bright and colorful, and the hotel bar and restaurant were reasonably priced by American standards (M40/$3 for a beer, M70/$5 for a margarita). However, I would not recommend this hotel to […] some travelers for several reasons: 1. Much of the hotel staff did not speak very good English (two main desk attendants did), which wasn't a problem for me because I speak Spanish but people who have a hard time understanding accents may get their patience tested. 2. The kitchen in our studio had tiny bugs on the counter tops. They were very small and didn't have much interest in us, our belongings or our food so we didn't mind them. I also noticed them on my menu the one time I ate in the restaurant. 3. The hotel staff was not helpful to us in making plans. When I asked about snorkeling, for example, they casually told me (in Spanish) that I could catch the city bus, ask around about a ferry ride to Cozumel, and find a guide once I am there to take us out in a boat. Again, since I speak Spanish, am confident navigating city buses, and my boyfriend and I are used to that sort of DIY-tourism, this was fine for us. For the travelers who want things arranged for them, it would be best to go somewhere else. Read moreGenuine Expedia guest review
The suite was comfortable, had the best view to the beach, the service was courteous and prompt, the manager was ever present and amiable.Genuine Hotels.com guest review
"Charming but uncomfortable"
This hotel is not very comfortable by layout or amenities for a one week stay. It is charming and has helpful staff though not fluent in English. The location on the beach is nice and relatively quiet with a pharmacy and convenience store across the street. I don't know if I would stay here again. It was expensive for being somewhat uncomfortable (bed, […] pool chairs, room arrangement, poor tv reception on old tvs, people always using the 1 pool table, hard concrete floors, hard to get right A/C, no free wifi). If I stayed again, I'd pay more for a room with an ocean view. Read moreGenuine Expedia guest review
"The Perfect Getaway"
My 2yr old son and I stayed this past weekend with the lovely staff at Avalon. The hotel was spotless, warm, and family friendly. To my surprise as an Italian, the food was fantastic and the prices exceptional. It is my pleasure to recommend this hotel for families, singles, or couples.Genuine Hotels.com guest review
"Budget hotel service quality"
Overall, the look and feel of the hotel is pretty decent (average about 3 stars) but do not, I repeat, do not stay at the 'Standard Room'. They are are done up in cheap taste and are rather depressing. The only rooms worth staying at are the Ocean Facing ones (which we upgraded to the next day)... they come with a nice kitchennette, dining and sitting […] area and a huge terrace overlooking the blue waters of Mexico. Unfortunately, the service was quite a bummer - the swim up bar was empty (not even a bartender there), the food was disappointing, there were no waiters to take your order at the beach.... any additional services such as the spa required you to go to the sister hotel (Avalon Grand)... The only saving grace was the front desk staff - they were quite helpful in providing recommendations on restauarants and things to do nearby etc... I probably would not stay there again - I guess Cancun is one place where its better to stay in a all-inclusive hotel but for those with leaner pockets, its a decent bargain! Read moreGenuine Hotels.com guest review
"Pool was the only good part"
I chose this place based on reviews seen on this site. I was pretty disappointed once I got in the room. First thing I noticed was the air conditioner didn't work. Luckly that was fixed with a call down to the desk. I believe this is controled by the front desk since no one came up. I also found ants everywhere although everything was clean in the room. […] Our view from the room was air conditioners for all the other rooms. If it wasn't for the pool, this stay would have been a royal flop. The frustrating thing is if they put a little money into the hotel and brought things up to the moderen day, this place could easily get a much higher rating and probably an extra 100 a night! Read moreGenuine Expedia guest review
"terrific place - very interesting layout!"
this is a very unique place to the Cancun area. you really get the feeling of an old Mexican hacienda ! after a couple of days, i never really did get used to layout. i always had to think about where the room was. our room had a jacuzzi tub overlooking flamingo plaza. yes there are stairs, but you are going to need the exercise..... right at the base […] of this hotel is the tripadvisor number 2 restaurant, Habaneros taco place, and right across the street is the tripadvisor number 10 place "La Panza Es Primero" (the panch is back). both places are excellent (ate at both several times). dont try to decide between the two. just eat at both. so pack an extra stomach - you will need it. Read moreGenuine Hotels.com guest review
"The ONLY place to stay in Cancun!!!"
Our stay at Avalon Bacarra could not have been better. It was everything we expected and more. We chose this hotel because it is a smaller, more personable hotel. We prefer this type of place rather than the huge, resort-style hotels that have 500+ rooms. The location was great. The service, including front desk area, bar and restaurant area, housekeeping, […] and overall service was great. The pool was awesome, especially the swim-up bar. My next trip to Cancun would also be at the Avalon Bacarra. It was perfect for myself, my 2 children (ages 18 and 21). We booked the 2 BR/2BA , which was perfect for us. Read moreGenuine Expedia guest review
Very nice hotel that was a home at one time. The owner bought furniture and artwork from the Bellagio hotel in Las Vagas for the rooms. The pool has great drinks and good food (ask for the tango mango). It is right on the beach and some rooms have hot tubes and kitchenettes. Humberto at the front desk is GREAT he has been there for over 20 years.Genuine Expedia guest review
"Just What We Were Looking For"
Our stay at the Baccara was all that we were looking for and more. Staff were very friendly and accomidating. If you are looking for a fancy all inclusive, the Baccara is not for you. But if you want a relaxed quite retreat you have found it in the Baccara. The advantage of utilizing the facilities at the sister hotels was a nice bonus.Genuine Expedia guest review
"Perfect location, close to all best sites.."
When I go again, Im statying there again. 27 rooms only. Across the street you the small mall with ease of access to everything, you are walking distance to the main malls.. The place is one of the first built in Cancun, but weel kept and the people are very helpful and courteous..Genuine Hotels.com guest review
This Hotel totally exceeded our expectations. I fell in love with the Moroccan theme. The only downside (not really tho) is that the water takes a little long to heat up in the shower. But other than that. I recomend this place if you are looking for a cozy, quiet, cute, hotel.Genuine Hotels.com guest review
"Heaven on Earth!!"
I am so happy I selected this hotel for my last two days in Cancun. Location is fantastic, staff is very accommodating and friendly, food and drink excellent, AND.... it is so "Mexicano"! You actually feel like you are in Mexico; unlike so many high rises with marble floors and modern furnishings... We were at the Grand Mayan in Playa del Carmen for […] a time share week and I actually called the Avalon to see if they could accommodate me one day earlier for an extra night. Humberto, the manager, was able to get me the same room as my reservation, discounted rate, AND....we were able to check in at 10:00 in the morning!! LOVE THIS PLACE and WILL DEFINITELY RETURN AND RECOMMEND!! Read moreGenuine Hotels.com guest review
"Great hotel, friendly staff... only compliments"
Great hotel, great staff, great service. The room was spacious as well as the bathroom area that contained a walk-in closet. A balcony with a jacuzzi was included for my surprise.. Excelent hotel for those who want to relax and stay away from the often crowded flag-resorts. Highly recomended.Genuine Expedia guest review
"beautiful, serene surroundings"
This was our first time at the Baccara and we stayed on the tail end of a two week vacation. What a lovely hotel! So serene! The beach was gorgeous, the pool inviting, but best of all were our room accommodations. We had our own apartment, balcony with Jacuzzi. The view was spectacular from each window. I loved the balcony. It was our own private paradise. […] We will return to this hotel without any doubt! Read moreGenuine Expedia guest review
We were so happy with this hotel. Our room was spectacular (Honeymoon Suite). I was so happy that we chose to stay at this small hotel rather than at the monstrosities nearby. Our experience was cozy and personal. This hotel offered everything that we needed. I recommend renting a scooter for getting around town. The traffic was reasonable and it was […] easy to find parking. Read moreGenuine Hotels.com guest review
"Planning a return trip."
This is a great place to stay if you do not want the feel of a big hotel. The staff is small but very nice. The room was old but very clean and had a great view of the ocean from every room. We enjoyed our trip very much and are planning another trip back.Genuine Expedia guest review
Avalon Bacarra continues to be our favorite vacation spot.. This year makes the third year in a row and it won't be our last. If your looking for a quiet, peaceful "adult" spot (Avalon Grand better choice for families with children) where you can relax and enjoy what feels like your own beach from sun up to sun down. The hotel was extremely clean and […] the staff was at your beck and call whenever you needed them. Shout outs to Gabriel (receptionist) and Luis (bartender) who were always eager to assist you.The food was excellent, but if you want to venture out there is a fantastic restaurant walking distance from the hotel called "Natural" it was located directly across the street from Senior Frogs. Two thumbs up for the Avalon Bacarra see you next year. Read moreGenuine Expedia guest review
"Rude staff, stay away!"
Unpleasant stay with rude staff. Many other hotels in this area that I would rather stay at.Genuine Hotels.com guest review
"Avalon Baccara--Do Not Recommend"
Pros: -Location: close to convenience stores and restaurants. However, it does make it kind of loud. If you want more of a relaxing atmosphere, this might not be the best place to stay. -Easy beach access -Free parking (however, I realized most hotels in this area offer this...even 4/5 star hotels) Cons: -Staff at front desk is rude. I almost felt […] like I was doing them a favor by staying here. -Internet didn't work, so I asked them about it (politely), but was given short answers. I picked this hotel b/c it stated wireless access from hotel lobby. DON'T expect this. -Hard beds and pillows. Mattresses were mounted on concrete beds! I ended up staying at the Marriott Casa Magna for the rest of my stay (for a cheaper price!) and it was much more pleasant (clean, comfortable, good water pressure, nice staff, etc). So in comparing my two experiences in Cancun, I highly DO NOT recommend this hotel. Read moreGenuine Hotels.com guest review
My husband and I stayed at this hotel for two nights. The service was great, wonderful atmosphere, and comfortable bed. We got the "honeymoon suite" and absolutely loved the room with the two balconies. I usually avoid Cancun, but I had such a pleasant experience that we will definitely spend two or three nights here again when we are back in the Yucatan. […] The restaurant is pricey but the food is delicious. Read moreGenuine Hotels.com guest review
"AMAING!!! STAY HERE!"
I can't tell you how much I enjoyed the stay! What a cozy, darling hotel! You honestly can't beat this place! Great room, great friendly staff, clean to the max and safe hotel! Plus they don't nickle and dime you the whole time. No charge for beach chairs, umbrellas or those cozy beach beds. On my next trip to Cancun I will for sure be staying here! […] You can't beat the location (right on the beach, right by the bus stops, tons of places to eat and shop within walking distance) While you are here for SURE treat yourself to the taco shop underneath the hotel. Delicious tacos for 10 pesos. And be sure to eat at the restraunt across the street called La Panza es Primero. They had this amazing cilantro chicken and the BEST chips I have ever had. STAY AT THIS HOTEL, you will be so glad you did! Read moreGenuine Hotels.com guest review
"Hotel service is 5 star"
The hotel service is 5 star!!! Juan Carlos is extremely helpful & staff are top shelf!!! Street is noisy but it was only spring breakers having a lot of fun. Beautiful beach & pool area, rooms are very charming.Genuine Hotels.com guest review
"Great location, friendly, clean & fab sea views"
Staff were very friendly, but only a few could speak/understand English. Breakfasts were good but staying there for 12 days was abit repetitive. It's a small hotel which we loved as so many are high rising. Close to shops and great eating places. Weather was perfect in January. Apparently too hot from March - August. Sea views from hotel was fantastic. […] No lifts but was fine as 4th floor wasn't a problem. Highly recommended hotel and for the price too. Read moreGenuine Hotels.com guest review
Hotel is very old. Only wifi in the lobby.Genuine Hotels.com guest review
"A boutique hotel not to be missed!"
Very small and very Mexico! Beautiful pool area, close to downtown amenities, great beach.Genuine Expedia guest review
Great hotel with a great staff! Only complaint is that the bed was really hard - a bit uncomfortable. Otherwise an amazing place!!Genuine Expedia guest review
"Two thumbs down for Avalon Baccara"
I booked this hotel online only to discover its a time share property that needs a serious overhaul and attention to service. They have 27 suites, and not enough beach chairs when the hotel is only half full! Because its a timeshare owners have priority over ocean view rooms so good luck trying to book one. In fact there is no way to book an oceanview […] room oonline! If I were you I would spend my money elsewhere! Read moreGenuine Expedia guest review
"Character hotel with old world charm"
Very authentic mexican hotel. Rustic room and very spacious. Confusion with the breakfast as we thought it was included in the price especially when they put a bracelet on everyone when we checked in. Staff were extremely polite and courteous especially the person who handled our baggage. We would definitely stay here again, it has alot of characte […] r. Read moreGenuine Expedia guest review
"A refreshing and delightful change."
We would definitely return to this hotel. The staff were friendly and efficient and the hotel was a refreshing and delightful change from the American-type, larger hotels and it is right on the beach. It felt a bit like old-world Mexico with lots of Mexican tile and much more intimate and close to downtown via inexpensive city buses.Genuine Hotels.com guest review
"Exceptional small boutique hotel"
Can't say enough good things about this hotel. The staff were amazing, very friendly and so helpful. This small hotel doesn't look like much from the street, but inside it is so warm and comforting. Looking from the beach you would think you were staying in this wonderful old style mansion. Smaller pool but definitely adequate for cooling off in. We […] had probably one of the smallest rooms (by choice) with a king bed. Room was so quaint, very comfortable, small fridge in room, lots of room. The hotel is right across the street from a small shopping mall with lots of smaller stores. Only a ten minute walk in either direction to more stores and restaurants. We only had breakfast at this hotel and it was really good. Absolutely would stay at this hotel again!!! Read moreGenuine Hotels.com guest review
"value for money"
staff friendly and very helpful. Wonderful position, right on the beachfront. Wonderful for those looking for budget accommodation and a rustic atmosphere. There is a bus just outside the door that will take you into the centre of town and a convenience store across the road.Genuine Hotels.com guest review
"Would like to return ASAP"
This is a really great find! Reception staff and bell man were helpful, efficient and professional throughout the stay. I stayed with my adult daughter; it felt like a very safe, convenient location. It would be fine for a single female traveller, too. Food service staff is another story: definitely a "Fawlty Towers" kind of experience for the one breakfast […] we ate there. The continental breakfast described on the menu outlined a breakfast or coffee or tea, juice, toast or pastries and a plate of fruit, pretty standard, right? We had to haggle with the waiter to get the fruit (after searching for him upstairs in the lobby, outside on the deck, etc.); he insisted that once we'd had our toast, that was it, despite "AND" in both English and Spanish versions between the toast and fruit. The service was almost unbelievably slow, the waiter's shirt was filthy, he was not only sullen but appeared to have very pressing commitments elsewhere since he would disappear from the dining area for long periods. Luckily, next door is Tajun Mexican Food, a streetside eatery with excellent food, real Mexican prices (e.g., best quesadilla I've ever eaten for 30 pesos). For real. Also very good margaritas, friendly, caring service. Leisurely eating experience unless you let them know you're in a hurry, in which case it is really stepped up: a full delicious lunch for 2 including margaritas and time for farewell photos with our host Elio inside of 30 minutes! Food to go is available, too. Read moreGenuine Expedia guest review
"nice little hotel"
Everything was good but the guy at the front desk "Alex" he is completely useless, we asked him to book a trip to xel ha for us, he had us waiting for an hour, saying nothing, he was on the phone calling i dont know who, very rude guy, we gave up and left. The day after a new guy at the front desk got us the trip in 5 minutes. I didnt complain about […] alex, but watch out guys, he should not work at the front desk. Read moreGenuine Hotels.com guest review
"Just gorgeous - colourful and close to all needs"
Thank goodness there is at least one decent sized hotel in Cancun. And with such character. No high rise here. Gorgeous position - beautiful beach with the pool overlooking the brilliant white sands and the bar alongside, and only a 10 minute walk to a massive shopping centre. Great shopping across the road for essentials, and the best tacos I tried […] right next door. I loved it. Shame all these hotels seem to think that a firm mattress is a hard mattress! But still a lovely room, albeit on the roadside - ask for beach view. Read moreGenuine Expedia guest review
"The nicest, intimiate, quaint hotel in the zone!"
I can't say enough bout this hotel and the staff! It's location is great, the beach is lovely. The staff and manager go out of their way to make you're stay very inviting and comfortable. The hotel is LOVELY! Small and quaint, clean, beautiful suites, wonderful pool and great food! I would recommend this hotel without a doubt to everyone! Loved it, […] just loved it! Would go back for sure! Read moreGenuine Expedia guest review
I really enjoyed my stay at Avalon Baccara. The hotel is small (which is nice in comparison to all-inclusive resorts where you don´t really feel like you´re in Mexico) and very clean. Juan Carlos was really helpful, he told us about good restaurants and what to do in Cancún. There´s also a small restaurant just beside the hotel called Tacún that offers […] good food at a more realistic price. Overall, we had a really good time! Read moreGenuine Hotels.com guest review
We were treated like royalty & the staff is amazing especially the Captain & JuanGenuine Hotels.com guest review
"Perfect if wanting to avoid all-inclusive"
Great hotel - the perfect size for us as we wanted something smaller and more intimate. It is styled according to a Mexican theme, so you actually feel like you are in Mexico! We splurged and took the honeymoon suite which we didn't regret - huge room with living area, kitchen, 2 x balconies with amazing view. No problem with noise, comfortable bed. […] Great food in the restaurant. Definitely a hotel for couples/adults rather than for families. Read moreGenuine Expedia guest review
"Romantic get away in Cancun"
We had stayed in the Mayan, but never Cancun so booked 2 nights in the Honeymoon suite - very spacious and large and very clean. Bed was great. Amazing view of beach and also of downtown. (Great Sunset and sunrise). Well situated across from shopping mall. Less than 1 Km to 2nd larger mall and 2 km other direction to central Hotel Zone area. Jacuzzi […] took a long time to fill and we couldn't get the jets to work, but was nice to soak under the stars with surf crashing below. Had a kitchenette with fridge, toaster, mic and stove top but no dishes. No elevator to 4th floor, but the exercise was great. Free wifi in the lobby for guests. Older hotel, but staff were friendly and helpful. Read moreGenuine Hotels.com guest review
"Great hotel, great location"
This hotel is a borderline 4* place in my opinion, and has the advantage of being smaller and more intimate, with access to all of the other services at their sister hotel. Big room, immaculate, perfect provate beach and pool with swim up bar. Excellent value for money.Genuine Hotels.com guest review
"Relaxation is available in Cancun"
Just got back from the Hotel Avalon Baccara and I want to go back already. The hotel offered us a two bed suite with two bathrooms, large lounge, dining area, kitchen and balcony with a sunken spa tub. It was blissful. Had a massive bed in the main b/r which was very comfy. The staff were wonderful. Very accomodating, helpful and friendly. It has a […] rustic charm that the big hotel chains do not offer. Only 27 rooms in the entire hotel and is ideal if you want peace, relaxation and an amazing view. It was fantastic. Thanks Avalon Baccara for a fab holiday. Going to miss you. Read moreGenuine Expedia guest review
"Excelente ubicación y personal cordial"
Mía Cancun es tiene un a relación precio-calidad excelente, la uñicacion es muy buena para salir a la noche a pasear caminando, y si solo quieres comer tienes un restaurante de comida tipica mejicana justo al lado del hotel a precios super razonables aunque en efectivo ya que no tienen tarjeta. Las playas del hotel son muy amplias y el personal es muy […] servicial. En las políticas del hotel permiten llevar comída y bebidas de supermercado a la habitación y a nosotros nos toco una con heladera y microondas. Fue fantástico. Contratamos con desayuno incluido y estuvo. Muy bueno ya que era americano y fue muy abundante. La alberca/piscinaGpileta de hote sobre la playa, lo que permitía alternar rápidamente entre la playa y la pileta, con un solarium sobre el mar con suficiente lugar para cuantos quisieran permanecer allí. Como pinto negativo puedo decir que el hotel es un poco viejo y a pesar de que sus nuevos dueños se ve que han hecho un esfuerzo para restaurarlo (le han puesto jacuzzi a las habitaciones, estaba limpio, las paredes pintadas y las camas eran nuevas) aunaun deben seguir invirtiendo. En resumen, cubrió totalmente nuestras. expectativas y mas. Read moreGenuine Hotels.com guest review
"Muy bonito el hotel"
Excelente el hotel es muy bonito su estilo antiguo sus habitaciones son Muy amplias la vista al mar es muy bella y esta muy cerca de plazas para comprar y comer lo recomiendo para cuando van grupos y familiaGenuine Hotels.com guest review
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