"Close to the beach great view"
I would recommend getting an all inclusive package.Genuine Expedia guest review
Quick check in and check out , nice pools , excellent service . I highly recommend this hotel . A lot of fun at Villa del Palmar .Genuine Expedia guest review
Just got home from a great vacation at Viila Del Palmer in Cabo San Lucas. The first night our fridge sounded like a motorcycle starting every twenty minutes. The next day we changed rooms and it was wonderful. The resort itself is really nice, loved the pool area! The restaurants are very good. Would go back any tineGenuine Expedia guest review
"Nice family place"
At checking in was drama apparently, you need a Passport?? So my passport card wasnt enough at checking in! After explaning to the lady at the desk for 15 mins that it wasnt specified I needed a passport book to check in nor my CA ID was sufficient, the male next to her, noticed that we were having issues and just took my ID. ( after ahe said we needed […] a passport to get pesos from the hotel) as if one cant go to another place outside the hotel to get pesos. The rooms were clean and nice, however the bedroom bathroom had mold :/ other than that we had a pleasant stay, the pool is a little on the not so clear side, but that didnt keep us from swimming in it. The staff was friendly (except for that check in girl). There was a theme every night and activities through out the day. Read moreGenuine Expedia guest review
Loved Cabo and the views from Hotel! Great beach! Kid friendly, fun activities! Close to town! Felt safe!Genuine Expedia guest review
"The food was terrible, still had a great time."
Ok for a family resort. They really push the time share which did save us money on our excursions. Our sales guy was really friendly and knew we weren't buying, was still hospitable. We did not do the all inclusive. All the food there was really over priced and tasted terrible, except the pizza( was still over priced). We went to the market and bought […] our own food. We ate in town and got a better steak and lobster dinner for 14.95 at " The Crazy Lobster". Internet is really expensive at the hotel. My 5 year old made some friends and had a great time at the pool. Our first room over looked the parking lot and dirt field. I went down and talked to Alfonso. He was really helpful. Gave us another room with a great view, of course we had to pay for the upgrade . Know this is a family/ party hotel. Also know that you will be disappointed with the food. I will probably go there again. Had a great vacation. Read moreGenuine Expedia guest review
"Don't stay here"
Had to put down a 500.00 deposit on 2 rooms which was paid for and wasn't discussed on their website. Bar manager was terrible.Tried to overcharge on way out.Genuine Expedia guest review
"very good all-around"
This was my fourth stay at Villa Del Palmar, Cabo San Lucas and I would stay there again. On the beach. One mile from downtown: easy walk but away from the noise. On-site market. Spa. Tennis.Genuine Hotels.com guest review
"could do better next time"
Food very expensive and terrible quality..time share presentation a joke..we held out through 4 sales people and the perks offered were upped 4xs from the 1st sales person and the price droped by $8,000..don't get suckered in by the 1st sales person if you really want to buy..that bottle of champagne could cost you $10,000 or more!! Hotel staff struggled […] to be plesent. had to upgrade the room at a cost of $450.00 above what expedia set us up with to avoid staying in a dark room overlooking the parking lot. the hotel ssid it was a quiet time of the year..the place was a zoo!! constant noise a people crawling over people!! Read moreGenuine Expedia guest review
"Horrible Service, But Beautiful Rooms & View"
The resort is very beautiful, but the service is HORRIBLE!!! The place costs enough already, but they want to charge you for EVERY LITTLE THING!!! It's very Americanized and it feels NOTHING LIKE BEING IN MEXICO! No Mexican Food at all!Genuine Hotels.com guest review
"Looks Nice, but"
Beautiful hotel - but water slide under maintenance during our visit- check before you go if you have kids. Not a swimming beach. Overall - rooms very nice with kitchens. Most wait staff nice, front desk staff was not. They wanted a large fee for a late check out from 11:00 to 1:00. Stood in line 20 minutes before being told in the wrong line to check […] out. Signage needed. Usual time share selling, tempting to listen just for discounts provided - but didn't want to spend a single moment of my vacation on that. Need taxi to get to town with small kids. Read moreGenuine Hotels.com guest review
"Horrible customer service"
The hotel wasn't bad but the customer service was horrible. Unfortunately Alfonso from the front desk left a horrible impression on everybody from my group. He was extremely un helpful very rude and condescending. It really ruined my impression of the rest of the hotel. I didn't let It ruin my entire trip I still had fun and really enjoyed Cabo San […] Lucas. Read moreGenuine Expedia guest review
"Good choice for the price"
The hotel experience was great, however the service isn't the best especially the front desk man named Alfonso he's rude and has no customer service.Genuine Expedia guest review
"Not the serene experience we'd hoped for."
Our hope had been for one week of serene ocean-side rest; we got a noisy environs overloaded with nearly constant piped-in music throughout the grounds--so noisy it dominated the beautiful sounds of the sea. Quality, diversity and presentation of food with all-inclusive package was terrific! Staff was receptive and helpful. Cost ADDED for ocean-view […] room, $65 per day, shocked the wallet but view from our upper floor balcony was essential for us. If we'd been warned of the huge ground swells that prohibited most of our swimming for seven days at this beach, we would not have booked this hotel. (We learned these ocean swells are common at this particular location.) The lobby, etc. lacks the awe of the "Mexican flare factor"--seemed sterile and was not a WOW!!! experience. Extra on-sight facilities, like the market and communications station, were convenient and made our holiday easier. For families with kids, I think this hotel would be good; children seemed to be quite happy and safe there (but added a lot to the noise we did not appreciate). Read moreGenuine Expedia guest review
The hotel room was very nice and large and convenient. However, the noise level at the hotel was very loud. Every night there was an event that we could hear loudly in our room. We moved rooms once, but not again. You could hear the elevator, people walking in the hallway, the neighbors moving furniture, the people at the pool, at the events. There […] was also a lot of spring breakers who monopolize the hot tubs. We were told the upper pool was the adult pool but the lower pool had such loud music that it was very unpleasant to sit near it. And there were no signs stating any pool was adult or children. The food was not very good. The little Palmita market across the way was great. And the pizza and chicken at the hotel was good, but generally speaking not very high quality food. And the blended drinks were like sugar water. Read moreGenuine Expedia guest review
"Good hotel for families"
Villa Del Palmar is in a very good location about 5 minutes with taxi from downtown Cabo San Lucas. We were not "all inclusive" so cannot rate the food, but pizzas are good. The staff is nice, we had a concierge that was very pushy regarding "time share presentation". The insulation of the rooms are not very good, we could hear people flushing their […] toilets and overall noisy hotel. Read moreGenuine Expedia guest review
"Not worth the money."
The service was terrible. They were completely understaffed. It would take an average of 20-30minutes of standing in line to get a beverage or food. The pool was very small. They offered no variety in the buffet. There were not enough restaurant areas. One day, our room was not cleaned by 6:00pm. I went to the front desk to inform them our room was […] not cleaned that day. He assured me he would have it cleaned immediately. When I returned to the room at 9:00pm, it still was not cleaned. Many of the staff were rude/not friendly. We went to Riu, at Playa del Carmen last year. The service, accommodations, and staff were much better, and the price was cheaper. Read moreGenuine Expedia guest review
"great and close to medano beach"
excellent, friendly, clean, food I give a four. great and close to medano beach, security is super very strictGenuine Expedia guest review
"Nice family vacation"
This is our second visit to Villa Del Palmar. It is a nice resort for families. The only complaint we had was our room was a bit stuffy and the air didn't seem to cool it down. We asked maintenance to check it out, after the third time he came up and said it works. Our room was very stuffy! (didn't have this problem the first stay) The location of this […] hotel is good. You can walk to the marina if you choose or taxis are always available. The concierge are wonderful and very helpful. Read moreGenuine Expedia guest review
"Perfect 4 day trip!"
This resort exceeded my expectations. The service was terrific - everyone was friendly. Food was great for an all-inclusive. I wouldn't have minded more variety though - only 3 restaurants on site. You could dine at the sister Villas resorts restaurants but it's not part of the all-inclusive (though we were told you would get a discount). Since I was […] only there 4 days, I ate at the on-site restaurants only. No complaints aside from variety. The hotel was clean and comfy. I forgot it was college spring break during the time of my stay, which made for some interesting scenery (drunken young people and such), but the hotel did their best to keep it contained. Beach was swimmable and resort itself was close enough to the marina if you wanted to walk (maybe a 10-15 minute walk). Great little trip! Read moreGenuine Hotels.com guest review
"Great place for families and couples."
If you want to relax don"t go in March, "Springbreakers" were loud and they were everywhere, up all night and lots of partying.Genuine Expedia guest review
The entire staff, facility and service was exceptional. This is a great place for everyone.Genuine Expedia guest review
Nice resort. helpful staff. Good food for mass produced. Be mindful, all-inclusive includes the booze the bartender made in his bathtub. Top shelf is extra. You also have to sign for everything even though it's all inclusive. I mean every time you even get a drink. It's a pain in the ... As typical, be wary of the timeshare tours.Genuine Expedia guest review
"Second stay with this hotel in three years."
This is our second time staying at this hotel in the last 3 years and not much has changed. However, our first stay was in Jan. 2010 and the hotel was doing construction on one of the hot tubs and this time (Feb. 2013) they were also doing construction but this time on the Pizza Oven/Bar by the beach. This was quite a disappointment as we were looking […] forward to having pizza and were told when we got there it would be opened on Tuesday but needless to say it never opened during our stay. The hotel has a lot to offer but it would be nice if the sports bar remand open past 11 pm. The other complaint I had was around the whole "All-Inclusive" package that we purchased because we were only given access to the 2 restaurants on site but others in our group who booked directly with the hotel got to go to the other restaurants in the sister hotels but didn't have to pay anything additional. And when I asked if I could purchase an upgrade for 1 day to use all the restaurants I was told that I would have to pay $36/day/person with a 3 day minimum even though I was already "All Inclusive". In the future, I would look at going with the Villa Del Arco so I can use the amenities at both resorts. Overall, the staff worked very hard especially down at the beach. Read moreGenuine Expedia guest review
"Have your room number tattooed on your forehead"
For how much we spent on this trip, it was very disappointing. While we had all inclusive, you had to sign for everything we had, from a bottle of water to a dinner....EVERYTHING. Look at your room bill every day because we were charged for waters that the mini bar agent claimed we took from our room...NO we didn't, we get water for free at the one […] of two restaurants that were open and even went to walmart a bought a case of water for our room.. It took the whole week we were there to get that charge taken off our room bill. They will also swindle you into going to a time share presentation. Don't fall for anything, it took us 3 hours to get out of it and took up our vacation time.. It's totally not worth it. We had friends who came later and the same thing happened to them. Read moreGenuine Expedia guest review
It's not the Ritz but good value. Folks were nice. Service was ok as long as you weren't in a hurry. I would still go back.Genuine Expedia guest review
We enjoyed the convenience of the nearby grocery store and deli--ate many relatively inexpensive meals as a result. Also enjoyed the nightly entertainment. It was easy to sit nearby and enjoy it without having bought the buffet dinner. The staff was very good--one of the unexpected delights was free food samples passed around to those sitting by the […] pool. We walked into town often for dinner--only about 1 mile to the marina. Read moreGenuine Expedia guest review
"Lovely. Get rady for the sales pitch"
They tried too hard to sell us a condo. Nothing more to addGenuine Expedia guest review
"Great hotel for a family"
We loved this hotel. It has nice swimming pools with a whale slide which my kids loved it a lot. The hotel is right next to the beach and you feel a true vacation experience here.Genuine Expedia guest review
I was a little wary of the hotel based on some of the reviews I read. We had stayed previously at Villa la Estancia and absolutely loved it, but some of the reviews of Villa del Palmar had me worried. All of those worries were for naught. We arrived at the hotel early, checked in without issue, and were told we could not check in until later that afternoon. […] We were given a short speech about a time share breakfast-simply be firm that you are not interested and you will not be asked again. Yes, they will tell you how good of a deal it is and insist you try the presentation. As soon as I said that I had absolutely no interest, there were no more attempts-no phone calls, no letters, nothing. We stayed for 5 nights in January and loved it. The food was better than any other all inclusive I've been to, and the staff (minus one bartender) was friendly and attentive. The room was clean and not musty (as others have said). Yes, it is a pain that the all inclusive did not include the room bar-we simply ordered extra drinks all the time and brought drinks back with us and the staff had no issue with this. It is also a pain to sign for everything, but if you come in expecting it it wasn't an issue at all. The theme nights were good in terms of food, though the shows were a bit cheesy (but we didn't come to Cabo for the hotel shows). Overall, we loved our stay and would go back in a heartbeat. I think folks who had issues would have an issue anywhere-don't believe it. Great experience. Read moreGenuine Expedia guest review
"Not my Favorite"
Over the years my family has stayed in many hotels in Cabo San Lucas. This particular hotel is on the main beach across from the Arch - so its in the right location with all of the attendant activities on the beach out front (jetskis, parasaiing etc) The property is owned by a developer who built three separate resort properties all next to each other. […] Villa del Palmar was the first property developed. It is the oldest property of the three -- and its age shows. If you like alot of kids, noise, older rooms and dated decor then this is the property for you. To be fair, the rooms aren't awful and they are decent size with full kitchens but that's about it for the high points. Did I mention the incessant requests on the part of hotel staff to get you to attend a timeshare seminar? I would, however, highly recommend the developer's other resort projects which are next to this property. Villa Los Arcos, the newest property, is much nicer is much better kept up - it costs more but you certainly get value for the additional money spent. If you are looking for a more quiet experience in a much higher quality property try Villa Estancia, which is the third property built by this developer. Villa Estancia is a property with individually and fractionally owned condominium units (as opposed to timeshares), much higher quality construction, interior decor and amenities. This property is much much quieter - not nearly as many kids running around and generally an older crowd. Read moreGenuine Expedia guest review
"Trouble in paradise"
Chaotic check-in - nobody knew what they were doing. Hard to distinguish between the time share hustlers and hotel staff - until we realized they are all part of one happy family - everybody is looking to set up a time share tour to get their fee. Hotel room was moldy and very outdated - no way this is a four star hotel - in anybody's reasonable ra […] ting. Read moreGenuine Hotels.com guest review
"Great family facility"
The Villa group of resorts are wonderful.The Palmar is the oldest of the three in Cabo but is still a very nice facility. The family friendliest of the three. The staff is first class. Very friendly and helpful. Try to get a room with an ocean view. But beware you might get stuck with a view of the towel shack or the entertainment stage. Not good. But […] we were moved to a room with a spectacular view of the ocean once it became available. During the peak times of year better mark your chairs at the pool early in the morning cause they go fast. Read moreGenuine Expedia guest review
"NEw Year at Cabo Wabo"
Resort itself was great. I wish there was a free WiFi like any other hotels, and the thing that was unexpected was no free coffee in the room, we were there for 3 nights and the front desk told us that hotel they only give one day free. our Concierge was Teresita she was very persistent on making us go to one of their time share sales presentation to […] the point where i had to avoid seeing her in the lobby. We just wanted to relax and thats it. for sure we will not be returning in this hotel again. the last time we went, we stayed at Fiesta Americana, that was excellent all the way. We regret that we didn't stay there instead. Oh and the food was Ok nothing to be excited about. they serve they same food daily. Pizza was great though. the waiters at the sports bar was unpleasant to us. Read moreGenuine Expedia guest review
"Time Share Trap - Be AWARE!!"
There is nothing to do in the evening and the one week that the Dance Club was open for Christmas to New Years, guests were getting charged $14/all inclusive guests and $23/not all inclusive guests. A little understaffed took an hour to get tea, spoon etc (small things). The second you get there even the hotel employees try to shove the Time Share "90 […] min breakfast" down your throat. Don't believe them the breakfast took over 3 hours and the sellers are dogs who don't give up. They pass you from person to person very aggressively. The hotel employes do offer discounts on water activities and other things like airport transportation in return so that was the only benefit of this. Also the food menu doesn't change from day to day, everyday is the same thing. I would not stay there again. Room was however pleasant and the resort is kept up nice. Read moreGenuine Expedia guest review
"Mediocre all-inclusive resort"
Good rates for all inclusive. Service and staff were excellent. Evening entertainment can be better. Food quality and variety can be much improved..Genuine Expedia guest review
"EXCELLENT HOTEL, GREAT LOCATION"
FOOD IS GOOD, FOOD SERVICE IS A BIT SLOW, ROOMS ARE LARGE, CLEAN AND KEPT UP, WEATHER IS SPECTACULARGenuine Expedia guest review
"Great hotel on a swimmable beach"
This hotel was on a great swimmable beach, something you don't get at a lot of hotels in the corridor or SJdC. Our kids are 10 and 13 and spent most of the time in the water. The surf may be a little rough for really little kids. The Orca slide at the pool was really fast and fun too.They had a nice wading pool for smaller kids too. The size of the […] resort was just the right size, big enough to gives the kids some freedom but not so big that they could disappear. We enjoyed several days of all inclusive but probably would have tired of it after that. There weren't a lot of choices but the food that was served was quite good. The buffet food was often as good or better than the ala carte. Read moreGenuine Expedia guest review
"Great pools and hot tubs!"
great, quiet atmosphere. if you were looking for a hotel with a night club, this one doesn't have it. food was ok. i highly recommend the all-inclusive. there is an option to buy 1 day or all at the hotel if you want. that way, you wouldn't have to worry about how much everything costs. the buffets with drinks were $35 a person, which was a bit much […] for the quality of food. if you tipped the food/bartender staff, they seemed to remember you and get you a drink/serve you faster. we left a few tips at the beginning of the trip. beach was great, sand was a little rocky for the feet. the waves were a bit rough, and a little better closer to the marina. location is great to walk to town either on the beach or on the road. be careful of the timeshares! we were able to get some nice "free" items by sitting and listening to the villa del palmar's, and all of the excursions were a little more trustworthy than the guys at the airport. fishing, lovers beach and glass bottom boat and massages were part of the "free" deal. they really try to make you feel guilty and keep you longer than you expected. massages in town are much cheaper than at the spa at the del arco and are much better quality. i am a big skeptic when it comes to mexico, and i didn't feel "unsafe" at all. i heard a lady at the airport say that she has stayed in cabo many times at many different places and the villa del palmar was her favorite! hopefully, this helps your decision! Read moreGenuine Expedia guest review
""Better places out there""
There were many little things missed from customer service to miscommunications. Having stayed in Cabo many times before, this was the one trip where we will look at the hotel when booking, not the price. There is alot to be said about quality vs. price, the cheapest isn't always the best. Hotel Finisterra & Hotel Bahia were cheaper though & a much […] better place to stay. The staff was ok, but not very accomodating. If you are into the downtown, stay closer & the walk gets old. It is hard to describe all the little things, but when you get home and say" that trip could have been better" you know you stayed at the wrong place. Read moreGenuine Expedia guest review
"Would not stay here again"
The rooms were comfortable and clean. Location is close to town and is a 10 minuted cab ride. . However, the service in every department was not helpful or friendly. We started and ended each of our days frustrated. We loved Tacos Fiesta-small little place and definately worth a tryGenuine Hotels.com guest review
"Great hotel for families!"
This year marked our fourth family vacation to Cabo. We have four boys between 7-13 years old between our two families. The past three years we have spent a week at the Villa Del Palmar and the boys love it. We feel really comfortable letting the boys experience the resort without us hovering and the all-inclusive meal plan lets them order as many mango […] smoothies as they want. The swimmable beach is one of their greatest amenities followed by the attentiveness of the staff. They remember us each year and they take really good care of us. I would highly recommend this resort for families. Read moreGenuine Expedia guest review
"Great family fun and safe."
the people and staff were wonderful and very accomodating.Genuine Expedia guest review
"The sales person that should be inside"
My hotel experience was fantastic. Our server for breakfast by the ocean was Giovanni. He was absolutely amazing as a server. Also Victor, Restaurant Manager, was very nice and hospitable. One factor bothered us a lot and I would like the hotel to change this for other people to enjoy. We went for a vacation ONLY. We did not have any interest in purchasing […] real estate. Once at the hotel, we were lied to regarding a "gold card" that was going to be given to us free if we took a ship trip for 2 to 3 hours. (they should have disclosed that they were going to give us a presentation on buying real estate or time sharing, you name it). Nobody ever told us that, but they wanted us to get the gold card "so we could take advantage of discounts". Please do not insult our intelligence, We are not children. Also, very important. On our last breakfast at a table in front of the ocean a real estate lady was finishing her sale to a couple right next to our table, very loudly and unprofessionally, they should have gone to an office where nobody would hear them and they could not bother anybody with ther business transactions. The lady did not stop talking for a whole hour. For that reason only we will not return to your hotel. That ruins a vacation. Train your sales people to conduct their sales out of the view of tourists. If they want to sign the contract in front of the ocean having breakfast, have a table far away from the tourists so they do not bother anybody. PLEASE! Thank you. Read moreGenuine Expedia guest review
"A most pleasant experience."
What a delightful experience. We will definitely be back here and stay here. Don't miss the fabulous breakfast buffett.Genuine Expedia guest review
"Great hotel for all ages!"
Great hotel, staff and location. Although, I do wish the bar remained open later than 10:00pm.Genuine Expedia guest review
"Great location, great staff, great resort!"
This was our second visit to the Palmar and this stay was better than the first. I love the location, which is close to town, the Arch and Medano Beach. The food is very good and plentiful, even the poolside fare. But the bets of all is the service of the entire staff. Before we even arrived, i was granted an upgrade to a 2 bedroom suite with a dramatic […] view of the Arch, very nice! The enitre staff is first rate and this is now my go to place in Cabo. Read moreGenuine Expedia guest review
"Great food and lots of fun!"
The food, service and staff were great. I had never been to an all inclusive resort before and I REALLY enjoyed it.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We would like to thank you for your valuable comments, as they assist us in improving the level of service offer to our guests. We hope to welcome you soon on your next vacations. Sincerely,
"Could have been better!"
The staff is amazing very friendly! The food was not very good and there cocktails are watered down. If you tip them they will make them stronger. Our air conditioner was not working very well the room could have been a lot colder. The elevator was out for the first two days and we were on the 5 th floor. We were suppose to have a king bed and was given […] a full not even a queen. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We offer you an apology for the inconveniences you encountered and for not been able to fulfill your expectation. Hope to have the opportunity to welcome you back and to change this pas experience. Cordially,
Staff was very friendly customer service was outstanding!!! rooms are clean food was great specially pizza for kids at the pool restaurant! we had a blast!Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We thank you for your valuable comments. Do believe they will not go unnoticed. Cordially,
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