"Beware of black mold in rooms..."
Upon arriving to the hotel after a long day of traveling, we couldn't wait to get settled in our room and down to the pool. However, one step inside of our room, and we couldn't stand the smell...think of a musty, old basement. After a look around we spotted tons of black mold growing on the walls. We then asked to be moved, and the staff wanted us […] to sign a waiver of all future liability before upgrading us to an ocean view room as an apology. We didn't feel right about signing any legal contract, as all we wanted was a mold-free room! When we refused to sign the waiver, the upgrade was taken back and we were moved to a room with double beds instead of the queen we originally had. Three moves later, and we could start enjoying out trip. Based on the staff's reaction to a serious health concern, I wouldn't stay here again. Great pool and location though. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas On behalf of Villa Del Palmar we offer you our most sincere apologies for the unfortunate inconvenience you encountered with your room and for the lack of service you received from the staff. Rest assured that we do not take matter lightly and we will be working in correcting any service issue in order to offer our valuable guests with the quality and service level they deserve. Cordially, Jorge Herrán General Manager
"Great Hotel...Right on the Beach"
We were so impressed from the minute we arrived. Great ambiance, delight staff, rooms were lovely even without ocean view! Food & activities were fun & enjoyed every event. In Town experience was delightful...restaurants, shops, etc. We felt valued & accepted. Thanks to all.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are pleased to know that you enjoyed your stay with us and that the staff provided you with exceptional service. We hope to have the opportunity to welcome you once again on your next visit to Cabo. Cordially, Jorge Herrán General Manager
"Nice Ocean View but beware"
Our whole experience from when we landed in Cabo started off horrible. Right when you arrive (even at the airport) the timeshare people start to bug you. They try and get you to buy "2 for 1" excursions but the catch is you have to go to a timeshare presentation that will take up your WHOLE day. These timeshare people are EVERYWHERE and bug you EVERYWHERE […] throughout Cabo. I found out after the trip that Cabo is like 80% timeshare, so everyone living there seems to be in the business. As for the hotel, We did the All Inclusive package, which wasn't so "all-inclusive" You we're limited to what you could get. I would say it was more geared for families, as there were ALOT of kids running around and splashing pool water in your drinks. There is only one bar at the pool with only one bartender working and the lines are LONG! There's a sports bar in the hotel, but that's too far from the pool. There is only one restaurant at the hotel to go to and the lines for breakfast are LONG! Rooms were decent, but dated. One day the maid didn't come and service our room. I'll just conclude with saying, I will not be coming back to Cabo. I'd rather fly the extra hours and go to Cancun (Riviera Maya) or the Caribbean. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We offer our sincere apologies for the inconveniences you encountered with the Time Share Salesman, your all inclusive package and the maid service. Do believe your review has been shared with the involved managers in order to correct any service issue and offer our guests the relaxing stay they have come to expect. We truly hope that in the future you would give the opportunity to change this past experience. Respectfully, Jorge Herrán General Manager
"Awesome service!!! (not exaggerating)"
From the minute my family and I arrived at Villa del Palmar, all of the staff were very welcoming and attentive. They helped us with questions we had, whether it was about the internet service or directions of how to get to places, the staff at Villa del Palmar always led us into the right direction. They were very willing to guide us and always had […] good recommendations. My family and I are very happy with the service and are considering another visit in the near future. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are delighted to know that your stay at Villa Del Palmar was a memorable experience. It is also a pleasure to know that the staff provided you and your family the quality and service you expect and deserve. We look forward to welcoming you soon. Sincerely, Jorge Herrán General Manager
"Very Nice Hotel, Great Location"
My wife and I really enjoyed our stay. The location was excellent, food was great, service was very good.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas It is a pleasure for us to know that you enjoyed your stay at us and that the staff provided you with the level of service you had come to expect. We hope that in the future you would give us the opportunity to welcome you once again on your next vacations. Respectfully, Jorge Herrán General Manager
Very nice, stayed there before always pleasant nice staff, no complaints love it planning again next yearGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas On behalf of Villa Del Palmar team we thank you for your kind review. We are pleased to know you enjoyed your stay with us. We are looking forward to hosting you once again and making your stay a memorable experience. Cordially, Jorge Herrán General Manager
piI would not stay there again. not close to food choices, you can eat at the hotel, but expensive. The pool pictures are deceiving, the pictures are from their sister hotel, Villa Arco. You can not swim there. Taxi rides to Walmart $14.00 round trip, downtown $20.00 r/t. Marina $24.00 r/t. Ocean is not really swimmable, very dangerous. Long walk on […] beach to eat at restuarants. No free WIFI, $12.00 a day. Would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Nice resort, close to the beach...language barrier"
The resort facilities were very nice. The one thing that bothered me during the trip was hotel staff speaking mostly Spanish due to the fact that I traveled with a Mexican family. It was very frustrating and annoying not to understand what was being said, especially since I am the one that booked the trip.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We would like to offer you our sincere apologies for the inconvenience you encountered with the staff during your visit. Do believe action will be taken to avoid similar incidents and offer you the level of service you deserve. We hope to have the opportunity to welcome you back on your next vacations. Cordially, Jorge Herrán General Manager
"Very nice location. Too crowded."
Bad things: The most annoying thing for me was the procedure they have after every meal. You have to sign and fill up the receipt with your name and room#. I have been many all inclusive resorts. I have never seen this in any AI resort. Only two main restaurants to eat. The food was OK but you get tired after couple of days. The resort was too small […] and too crowded. We went to the sister resort "ARCO" [next door] and there were hardly any people in the pool. In our resort there was hardly any space to get into the pool, unless you go very early in the morning. You have to pay for Wifi. I guess this is normal for many Mexican resorts. Good things. Location. Location. Location. The beach. Was very wavy when we were there so we could not swim. But you can take a boat taxi to lovers beach. It is only a 5 minutes ride. Pizza. They have a big stone oven in the middle of the restaurant. You can order a fresh baked pizza any time. Breakfast was good. The SPA. It is at the ARCO. Very nice facilities. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We offer you our sincere apologies for any inconveniences caused to you regarding the all inclusive procedure and at the pool area. Do believe your remarks will not go unnoticed. We hope that in the future you would give us the opportunity to welcome you back. Cordially, Jorge Herrán General Manager
"My Stay at Cabo"
I recommend this Hotel for families especially with small children.Genuine Expedia guest review
"Decent hotel on the beach"
Hotel is fair. The employees are friendly and great security. I was disappointed they do not offer free wifi and charge 12 dollars per day for it . The pool area does not have a swim up bar which is a must in MexicoGenuine Expedia guest review
"Wonderful Hotel on the Beach!"
We stayed 5 days with all-inclusive. All-inclusive is the way to go!! If you would like to relax without the hustle of going into town for a meal... THIS IS THE WAY TO GO! Activities are just along the beach... no need to travel. Really enjoyed the whale shaped slide at the pool area! Fun for all ages! Loved the pizza and the breakfast buffet! Having […] to stop at the 'activities desk' should not be part a mandatory portion of the check-in process. It was inappropriate to discuss 'timeshare presentations' with the promise of free activities in exchange for attending the 'free breakfast" presentation. I felt as if I were tricked into believing it was only to hear about activities. Read moreGenuine Expedia guest review
Overcrowded Food horrible and expensive Timeshare hell SmellyGenuine Expedia guest review
Annoying timeshare sales people all over. Hard to enjoy when being bothered constantly about buying their timeshare!Genuine Expedia guest review
"Nice resort, close to downtown and beach"
Very pleasant, nice resort, i would recommend the all inclusive package.Genuine Expedia guest review
"Good value, good location, moldy rooms."
I was there 10 days with an all inclusive plan. Overall is a good place to stay, reasonably priced, may get a little packed. My kids (6 and 8) had a great time. The room smelled moldy, and they really push the timeshare. Besides that, all my comments are positive. Nice food, nice beach, great servers, loved the entertainment. I also hired a babysitter […] at the hotel, and she was super! I spent most of the days at the hotel. took a couple of field trips, highly reccomend the mountain biking tour and the city tour with Grey Line. Overall is a good place and great value, if you don't mind the moldy smell. Read moreGenuine Expedia guest review
"Nice hotel.....not perfect, but nice."
We had a fine stay at the Villa del Palomar. Wish it was two queen beds instead of two full beds. A little small for two adults to sleep comfortably. The all-inclusive was the way to go, and was truly all-inclusive. We had a GREAT "cabana boy", Angel. Oceanside food & beverage service was outstanding. Had no hot water in our room for the last two days […] which was a little frustrating. Be prepared for HEAT and HUMIDITY and nowhere in that resort does the air work WELL. We will go back, but we'll know how to "work it" better next time! Read moreGenuine Expedia guest review
"Great vacation resort for a special getaway."
We were only there for 6 days and that was not enough time to enjoy all the luxuries of the city. We made the most of it for the time that we were there and just enjoying the scenery was worth the price of the vacation cost. Could not get enough of the views.Genuine Expedia guest review
"Great Cabo Getaway"
I recently stayed at Del Palmar when I traveled solo to Cabo. I went with the all-inclusive option and glad I did. It was convenient and more cost-effective. You do have to sign a receipt at the end of every meal/drink order as a formality, but it's not a hassle. You can ask for the check whenever you're ready and they're pretty quick. The Italian restaurant, […] Bella, overlooking the ocean, was my favorite for dinner. All the servers were fantastic. The room accommodations exceeded my expectations as far as size and decor. Nice, open floor design with kitchen area, room, lounge/dining area, and balcony with dining area. Swimming on the beach was good. The key is to swim past the initial break and you're set. Another perk I enjoyed about the resort was the ease of booking activities and excursions in Cabo. I particularly enjoyed zip lining, the camel safari and parasailing. The company picks you up/drops you back off at the hotel. it's a great way to meet other families and people staying in Cabo. Read moreGenuine Expedia guest review
I have vacationed in Cabo many times. I have stayed in lots of hotels. This was one of the best. Friendly staff, great location, beautiful room. Pool area left a little to be desired but all in all it was a GREAT family trip!Genuine Expedia guest review
"Hotel needs refurbishing"
There is a strong musty smell permeating the hotel and rooms. Rooms felt "humid" even with air conditioning. Air conditioning not adequate. Rooms need updating. Staff tries to sell you time shares. Sister hotels- La Estancia and Arco much more pleasant and quiet. We did not do "all inclusive" and found restaurants just ok...do not like buffets. We were […] charged to print boarding passes. Taxis and shuttles were easy to get. Read moreGenuine Expedia guest review
"Easy Mexico getaway"
We traveled to Cabo without my husband this year and it was very easy to get around and we felt very safe. My Kids are excellent swimmers so they were able to enjoy body surfing in front of the hotel everyday.Eating and drinking at the hotel /pool was very pricey so we went to the Walmart and bought our own food. The kitchen in our room was well maintained […] and had everything I needed to cook and store our food. There were plenty of activities to do, we went on a snorkeling trip to Chillena Bay,took a glass bottom boat ride out to Los Arcos and our favorite was the ATV tour we took out to the Pacific Ocean. We loved it and the weather was great!! Cant wait until next year, we plan ongoing back for sure!! Read moreGenuine Expedia guest review
The hotel was great you just have to keep avoiding the time share repsGenuine Hotels.com guest review
"fun, family atmosphere"
Very close to everything. Great food (their pizza is brick oven fired and delicious). Beautiful lush surroundings and the whale water slide is the reason my 6 year old loved this hotel.Genuine Expedia guest review
"Average 3.5 out of 5 stars"
A little loud when trying to sleep at night with neighboring doors slamming in and out through the night. I order some food at the late diner but cancel my order once I saw the lady cooking my without any gloves on. And, she was touching the meat and cheese with her bare hands. I did not want to catch anything!Genuine Expedia guest review
"Pools for all ages :)"
It has a pool for children, a pool with a whale slide for kids, and big pool for adults :)Genuine Expedia guest review
"Not a hotel for luxury and it was very loud."
Hello, Upon my arrival it looked majestic. But, the noise level was highest I had ever been around. I travel a lot, and so, like most, we go to rest and soak the sun. I really love the sound of children, but the grown up were load. I tried going to the pool, where I could see the Pacific, and an older group of about 10, all older adults were shouting, […] applauding people on the beach. It embarrassed me, because I am American. I could only stay for about 3 min. I turned in my towel and went back to my room. The red flag was out, but there were people In the ocean. I would suggest putting a larger red flag, where everyone can see it and have a body guard there to stop them. The under tow is mostly always too dangerous in this part of Cabo. It is a wonderful place to be, but there should be signs up regarding the noise control. Read moreGenuine Hotels.com guest review
Check in was frustrating. The room we thought we were gong to get was ocean view and upon check in we were notified that it was mountain view which was not what we had booked. After almost an hour of being insistent/pesistant we were given a partial ocean view. The staff (especialy the staff outside were very attentive and helpful securing transportation […] needs) Read moreGenuine Expedia guest review
Had a great time downtown city Cabo was 20 minutes walking Walmart was about 10 minutes from hotel the hotel has his own store will expensive but very convenient people were very friendly I would go back to it againGenuine Expedia guest review
"Ok hotel, not worth more than 3 stars"
The hotel was fine, but every nice feature had a drawback. The pool area was large, BUT most guests were rude and put their towels on chairs early in the morning even when they did not sit on them for hours. The hotel should put clear signs that chairs unattended for 15+ minutes will have their towels removed. It is absolutely ridiculous to think in […] 5 days my wife and I were not once able to find chairs in the shade! The all inclusive package has a few different options for food and drinks, BUT the hotel requires you to sign a receipt each time you order anything! It is rather annoying to need to sign a bill each time you order a bottle of water. Also, the restaurants should be clearly marked with their hours and each guest should receive a printout stating the restaurants and their hours upon check-in. The hotel is probably worth 3 stars, but I marked it down to neutralize other travelers warped opinions. Read moreGenuine Hotels.com guest review
"Best deal on the beach"
We stayed 5 nights in June. The purpose of our trip was to rest and visit with friends who were also in town. We wanted an affordable couple of days in a nice resort with good amenities located on the beach.The resort amenities are great for the money. The gym is perfect and well staffed. There is a nice and comfortable hospitality suite for late flights […] and early arrivals. Both are in a newer detached building.There is a market on site. We used the laundry facility within this building, as well. The internet cafe is next to the fitness facility. They charge $1 to print boarding passes are are very helpful and accommodating. I know the resort also has staff to help with car rentals and excursions. We enjoyed a wonderful meal at the beachfront restaurant. We laughed at ourselves as we waited for the sun to set over the ocean. We are from the Pacific Northwest! We loved the quiet pool on the other side of the restaurant. The beach was great, also. We sunned on the beach and swam in the sea. The vendors are plentiful but they didn't bother us. We did not attend a time share talk. We saw many guests that did. However, we overheard owners who were unhappy so that did not encourage us. Read moreGenuine Expedia guest review
"the only thing i didn't like is the staff is poor"
I have a wounderfull good time with my family at Cabos. Villa del palmar is a wounderfull resort for families and also the town was so close to the resort we like that. The rooms are nice and clean and the beds are so comfotables. I had a great vacation with my family we were 11 of us that we are planning to go back again next year.Genuine Expedia guest review
"Pleasant, clean. good beach & town access"
Stayed as part of large family group celebrating 50th wedding anniversary - most of group at Arco - trolley service between hotels is excellent. Hotel very clean and staff pleasant - good beach and town accessibility. Liked having tennis courts so close by and having market/deli right on site. We enjoyed our stay.Genuine Expedia guest review
"Fabulous room - worst pool etiquette of all time"
The hotel itself is beautiful and very secure. We felt very safe letting our 10 & 8 yr old run around with only loose supervision. We went with the European plan and stayed in a one bedroom suite which fit our family of 4 with no problem. The bedroom is separated by a long hallway so you actually have some privacy. The kitchen is well equipped and there […] is a Wal-Mart just a $6 cab ride away. You have to do the time-share meeting if you want the $100 in drink coupons and 15% all purchases in the resort. It is a 3 hr full court press, but once you add airfare and everything you spend at the resort its cheaper to just do the all-inclusive deal. The beach is NOT kid friendly and you can get sucked out pretty easily. The views, however, are spectacular. The pool is also incredible for kids, but was also the main downer of the trip. It, by far, has the worst chair saving I have ever witnessed. Essentially every chair is claimed by 8 AM, but no one shows up until 10. During at least 2 of the 4 days we couldn't even find a place to sit in the whole resort. Read moreGenuine Expedia guest review
"great place, close to the beach and downtown area"
We had a great time visiting Cabo San Lucas. The hotel was great and the staff very helpful.Genuine Expedia guest review
"Close to the beach great view"
I would recommend getting an all inclusive package.Genuine Expedia guest review
Quick check in and check out , nice pools , excellent service . I highly recommend this hotel . A lot of fun at Villa del Palmar .Genuine Expedia guest review
Just got home from a great vacation at Viila Del Palmer in Cabo San Lucas. The first night our fridge sounded like a motorcycle starting every twenty minutes. The next day we changed rooms and it was wonderful. The resort itself is really nice, loved the pool area! The restaurants are very good. Would go back any tineGenuine Expedia guest review
"Nice family place"
At checking in was drama apparently, you need a Passport?? So my passport card wasnt enough at checking in! After explaning to the lady at the desk for 15 mins that it wasnt specified I needed a passport book to check in nor my CA ID was sufficient, the male next to her, noticed that we were having issues and just took my ID. ( after ahe said we needed […] a passport to get pesos from the hotel) as if one cant go to another place outside the hotel to get pesos. The rooms were clean and nice, however the bedroom bathroom had mold :/ other than that we had a pleasant stay, the pool is a little on the not so clear side, but that didnt keep us from swimming in it. The staff was friendly (except for that check in girl). There was a theme every night and activities through out the day. Read moreGenuine Expedia guest review
Loved Cabo and the views from Hotel! Great beach! Kid friendly, fun activities! Close to town! Felt safe!Genuine Expedia guest review
"The food was terrible, still had a great time."
Ok for a family resort. They really push the time share which did save us money on our excursions. Our sales guy was really friendly and knew we weren't buying, was still hospitable. We did not do the all inclusive. All the food there was really over priced and tasted terrible, except the pizza( was still over priced). We went to the market and bought […] our own food. We ate in town and got a better steak and lobster dinner for 14.95 at " The Crazy Lobster". Internet is really expensive at the hotel. My 5 year old made some friends and had a great time at the pool. Our first room over looked the parking lot and dirt field. I went down and talked to Alfonso. He was really helpful. Gave us another room with a great view, of course we had to pay for the upgrade . Know this is a family/ party hotel. Also know that you will be disappointed with the food. I will probably go there again. Had a great vacation. Read moreGenuine Expedia guest review
"Don't stay here"
Had to put down a 500.00 deposit on 2 rooms which was paid for and wasn't discussed on their website. Bar manager was terrible.Tried to overcharge on way out.Genuine Expedia guest review
"very good all-around"
This was my fourth stay at Villa Del Palmar, Cabo San Lucas and I would stay there again. On the beach. One mile from downtown: easy walk but away from the noise. On-site market. Spa. Tennis.Genuine Hotels.com guest review
"could do better next time"
Food very expensive and terrible quality..time share presentation a joke..we held out through 4 sales people and the perks offered were upped 4xs from the 1st sales person and the price droped by $8,000..don't get suckered in by the 1st sales person if you really want to buy..that bottle of champagne could cost you $10,000 or more!! Hotel staff struggled […] to be plesent. had to upgrade the room at a cost of $450.00 above what expedia set us up with to avoid staying in a dark room overlooking the parking lot. the hotel ssid it was a quiet time of the year..the place was a zoo!! constant noise a people crawling over people!! Read moreGenuine Expedia guest review
"Horrible Service, But Beautiful Rooms & View"
The resort is very beautiful, but the service is HORRIBLE!!! The place costs enough already, but they want to charge you for EVERY LITTLE THING!!! It's very Americanized and it feels NOTHING LIKE BEING IN MEXICO! No Mexican Food at all!Genuine Hotels.com guest review
"Looks Nice, but"
Beautiful hotel - but water slide under maintenance during our visit- check before you go if you have kids. Not a swimming beach. Overall - rooms very nice with kitchens. Most wait staff nice, front desk staff was not. They wanted a large fee for a late check out from 11:00 to 1:00. Stood in line 20 minutes before being told in the wrong line to check […] out. Signage needed. Usual time share selling, tempting to listen just for discounts provided - but didn't want to spend a single moment of my vacation on that. Need taxi to get to town with small kids. Read moreGenuine Hotels.com guest review
"Horrible customer service"
The hotel wasn't bad but the customer service was horrible. Unfortunately Alfonso from the front desk left a horrible impression on everybody from my group. He was extremely un helpful very rude and condescending. It really ruined my impression of the rest of the hotel. I didn't let It ruin my entire trip I still had fun and really enjoyed Cabo San […] Lucas. Read moreGenuine Expedia guest review
"Good choice for the price"
The hotel experience was great, however the service isn't the best especially the front desk man named Alfonso he's rude and has no customer service.Genuine Expedia guest review
"Not the serene experience we'd hoped for."
Our hope had been for one week of serene ocean-side rest; we got a noisy environs overloaded with nearly constant piped-in music throughout the grounds--so noisy it dominated the beautiful sounds of the sea. Quality, diversity and presentation of food with all-inclusive package was terrific! Staff was receptive and helpful. Cost ADDED for ocean-view […] room, $65 per day, shocked the wallet but view from our upper floor balcony was essential for us. If we'd been warned of the huge ground swells that prohibited most of our swimming for seven days at this beach, we would not have booked this hotel. (We learned these ocean swells are common at this particular location.) The lobby, etc. lacks the awe of the "Mexican flare factor"--seemed sterile and was not a WOW!!! experience. Extra on-sight facilities, like the market and communications station, were convenient and made our holiday easier. For families with kids, I think this hotel would be good; children seemed to be quite happy and safe there (but added a lot to the noise we did not appreciate). Read moreGenuine Expedia guest review
The hotel room was very nice and large and convenient. However, the noise level at the hotel was very loud. Every night there was an event that we could hear loudly in our room. We moved rooms once, but not again. You could hear the elevator, people walking in the hallway, the neighbors moving furniture, the people at the pool, at the events. There […] was also a lot of spring breakers who monopolize the hot tubs. We were told the upper pool was the adult pool but the lower pool had such loud music that it was very unpleasant to sit near it. And there were no signs stating any pool was adult or children. The food was not very good. The little Palmita market across the way was great. And the pizza and chicken at the hotel was good, but generally speaking not very high quality food. And the blended drinks were like sugar water. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )