"Very nice hotel on the beach."
We stayed for a week and had a very good experience. Fun at the pools with water volleyball, bingo and buy 1 get 1 drinks in the afternoon. Very friendly and capable staff. Good buffet breakfast, Sports café had excellent food and poolside food was also very good.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are pleased to know that your stay was pleasant and that the staff provided you with the level of service you deserve. We hope to have the opportunity to welcome you once again on your future vacations. Cordially, Jorge Herrán General Manager
"Expect to be harassed"
Like any other high-priced resort in Mexico resort towns, expect to be harassed by the "concierge" on a daily basis about attending high-pressure time-share sales presentations in exchange for menial savings on activities. The room was old but had been updated and was certainly clean and comfortable.Genuine Expedia guest review
"A great experience overall"
When we arrived at Villa Del Palmar, it was a pleasant welcoming. We not only enjoyed a number of free perks but we were at a hotel that had great value for the price we paid. It's probably the best value I've seen on the beech. It's not far from the city, and you have access to soooo much.Genuine Expedia guest review
"hotel was not acceptable -staff was very nice"
Firstly the staff was great-particularly Ivan the Bellhop. He was wonderful,professional and informative.The time share presentation was not the promised 75 mins(but then again they are never truthful) The main thing i wanted to write about was the condition of the hotel.We have stayed at their location in nuevo vallarta several times and it is a beautiful […] location and property. We expected the same here-it is not. Its dirty. looks like there was mold in our rooms. Tiles missing in the bathroom with black stuff around it-was honestly scared to look closer.The room certainly smelled musty and moldy. Our room was refurbished- we did get a peak at an unrefurbished room and ours was redone. The beds are comfy and there is every appliance you could use. The negative is the building itself , its about 30 years old. We could literally hear everything from the rooms around us-everything! Upstairs-either side-hallway etc. We could hear every time they used the bathroom-could tell what they were doing in there , could here them unload groceries and the crumpling of the plastic grocery bags-really we could. I don't want to go into everything we hear cause frankly its gross.Also pools were quite small for such a big hotel. We were thankful or room didn't face the pool.Please trust when i say we heard absolutely everything.I would choose a completely different hotel when visiting cabo because this just doesn't cut it. Read moreGenuine Hotels.com guest review
"Good food for all inclusive option"
We stayed in jan 2014 with a toddler and 4 couples. We have stayed at all inclusive resorts in Rivera Miya before-never Cabo and felt the food here was far better than anything we had experienced before. There were less options than some large resorts we have stayed at but there was enough options to satisfy a large multi generational family. The breakfast […] and dinner buffets were high quality and tasty. For lunch (and dinner if you wish) you can order off restaurant menus and there it might get old if you stay longer than a week. A few of us had a few disappointments with items but most were really good. Rooms were clean and pleasant and they give you a full size fridge and stove top for preparing your own if you don't do all inclusive. Beds and bedding were comfy but most were only full size beds. Staff was great and really enjoyed entertainment crew. Kiddie pool was great especially for little ones but set too far away from other pools and plagued on some days by seagulls who pooped around it. It did keep the older kids out even though one section was four feet deep. The other section ranged from 2 inches up to a foot and half and was great for babies and toddlers. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are pleased to know that you enjoyed your visit. We hope to have the opportunity to welcome you once again on your next visit to Cabos. Sincerely, Jorge Herrán General Manager
"Service is Slow & Always Trying to Sell You"
Ever since we stepped foot on the hotel grounds we were sold something. It was very disappointing and we would never go back there again.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We offer you our most sincere apologies for any inconvenience we caused to you and for not providing the level of service you deserve. Do believe your remarks will, not go unnoticed. Cordially, Jorge Herrán General Manager
Over all a good stay. Staff was helpful when needed. Andres, Alejandro, Maria, and Margarita, all helpful with their expertise.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We thank you for your valuable observations and suggestions. Please be sure they will not go unnoticed. We hope that on your next vacations you would give us the opportunity to welcome you once again and make your stay a memorable experience. Cordially, Jorge Herrán General Manager
"Meh...and NO Wi-fi"
There's nothing very special here. We had to change our room because it was so loud in building two the first night that we didn't sleep. The service was not so great. The waiters out by the pool would disappear for a half hour after we placed our order - every time! The "Concierge" was actually a hard-sell timeshare sales person. The restaurant had […] so-so food. We discovered their sister property down the beach (Villa del Arco) and spent the rest of our time in their pool. The service was way better, as was the food and we could still charge everything to our room. Villa del Arco had a fabulous spa and I got the best message of my life (seriously) there. I would hesitate to call Palmar either a "resort" or a "spa". And, if you have any need for wifi, you're out of luck. My husband had emails, etc. to respond to and paid for the service for our room. You guessed it; it didn't work. At all. It took two days to get a refund. The business center has wifi but the kicker is that you have to sit through a two hour time-share presentation to acquire the code. Another guest that had sat through the 2 hour presentation was nice enough to share the code with us. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We offer you our sincere apologies for not providing you with the quality and service you deserve. Rest assured your comments will not go unnoticed and action will be taken in order to improve our service levels. Sincerely, Jorge Herrán General Manager
"Good Experience at a reasonable p rice."
The hotel is everything we expected it to be. Not a four star property but a property that is well kept, and caters to all. We went for a long weekend. Good gym facilities, close to downtown (15 minute walk) food as with many resorts are a little pricey. Didn't care for the extended sales pitch to buy a timeshare on the property. We were told that it […] was a 90 minute presentation, well it ended up being 3 hours. No means no, I told my partner I felt like I was buying a car, because when you told your rep, no, they would send you to a manager, then you would tell the manager no, they would send in another manager. Just remember no means no. So other than the used car sales tactics to buy timeshares we liked the hotel and would stay again. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are sorry to learn of the unfortunate experience you encountered with the time share staff. However we are glad to know that aside from this you enjoyed your stay. We look forward to hosting you once again on your next vacation. Sincerely, Jorge Herrán General Manager
"beautiful surroundings and the staff great"
I had an accident in town and needed medical care. they have a great physician on staff who took care of me and even drove me to the hospital herself. They were on top of things when I needed a wheel chair and crutches! Great facilities, clean, and I would love to go again.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas It is always a pleasure to know that our guests have enjoyed their visit and that the staff provided the exceptional service they deserve. We look forward to welcoming you once again on your future vacations. Cordially, Jorge Herrán General Manager
"Not as Advertised"
The "all inclusive" is NOT all inclusive. At check in, they gave us a list of things that werent included in our all inclusive package. It would have been much easier (and shorter) to just give us a list of what WAS included. Of course they waited until AFTER we had signed and paid, to show us that. After a long trip to get there, we were just wanting […] to get to our room and unpack. But they ushered us over to a "services concierge" who was supposed to give us an overview of the hotel and amenities, restaurants, etc. It turned out to be a sales pitch for their time shares. Once the girl could see we werent interested, she was done talking to us. No overview was provided. We waited at our room for over an hour for our luggage. By that time, we decided to leave. We called the RIU, another all inclusive in Cabo that we had stayed at before, who really has an ALL INCLUSIVE package. They got us set up at the last minute, for less than HALF of what Villa was charging us. We went downstairs and got our bag, and told them why we were leaving. They refused to give us ANY type of refund or credit!! We had to do a chargeback on our credit card. What a hassle. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas On behalf of Villa Del Palmar we offer you our sincere apologies for not been able to provide you with the quality of service you deserve. Do believe your comments assist us in our effort to improve our quality and service level. We truly hope that on your next vacation you would give us the opportunity to welcome you one again and change this past experience. We can assure you, you will see a change for good when coming back. Respectfully, Jorge Herrán General Manager
"close to town"
Our family had a great time at the Villa Del Palmar. The only negative we experienced was the fact that we had to sign for all of our food and drinks because we did the all inclusive plan. That was a bit of a hassle and made the service slow.Genuine Hotels.com guest review
"Excellent hotel. Very hard working staff."
Beach front. Smaller than the Super All inclusives. You don't need a shuttle to get to the beach from your room. Beach is 5 min stroll from your room. No reserving of lounge chairs allowed. So if you don't like waking up at 5 am to reserve a spot, this is an advantage. Fewer guests, so no shortage of lounge chairs. Rooms are very very nice. Very clean. […] Suites have 2 bathrooms. Living room has Murphy beds, so 2 older kids can be easily accomodated. The master bedroom is a little separate, so lots of privacy for parents. Food was very good. Every evening a new event and show. The staff works very very hard to please you. This was the biggest differentiator compared to other supersized All- inclusives. 7$ ride to downtown. You can walk it in 20min, but don't bother. We have stayed in many All - inclusives all over Mexico, this was the best experience ever. Congrats to their staff for quality of service Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We would like to that you for your kind review. We are pleased to know that you enjoyed your visit. We hope to have the opportunity to welcome you once again on your next visit to Cabo. Cordially, Jorge Herrán General Manager
"Great beach, close to town"
This is the 2nd year my husband and i have stayed at villa del palmar. It is their "marketing" hotel out of the 3 in the group so uou know they will keep it up very well. Pool is great and hot tub is immediately next to the pool bar. There are kids allowed, but usually stick to the pool area. Drinks are good! Go all inclusive, it's worth it if you plan […] to eat 3 times and have a ccp of drinks every day Read moreGenuine Expedia guest review
Was not expecting the harassment to attend timeshare tour/briefing. Hotel should change their timeshare demographic to married couples - not friends who are having a girls getaway. Also it was credit card or charge to the room only service for all dining facilities - no cash. Coffee was provided for the room for the first day only - after that, you […] provide your own or go to the deli to buy coffee (which will take cash along with the market). Since there wasn't much of a price break - timeshare stuff caught me off guard. Did like beach and the adult-only pool. Read moreGenuine Hotels.com guest review
Our room was pretty smelly, and the overall condition of hotel was just ok. I did expect it though, because the hotel is kind of old and in need of upgrading. But th staff was great and friendly, service was good.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We would like to thank you for your valuable comments as they assist us in our effort to improve our quality and service level. We truly hope to have the opportunity to welcome you once again on your future vacations. Cordially, Jorge Herrán General Manager
"Nice hotel, close to beach."
Hotel accommodations were very nice with a beautiful view of the ocean and Land's End Arch. There were 2 multi-level pools and a slide. There were a couple of hot tubs, one overlooking the beach and the Land's End Rocks. We had a town-mountain view junior suite with a balcony and kitchen. Spa services were great! Outdoor bar and pool food and beverage […] service. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We appreciate the time taken to share your comments regarding your stay with us. We hope to have the opportunity to welcome you once again on your future vacations and offer you the level of service you deserve. Cordially, Jorge Herrán General Manager
"Clean hotel, great location"
The hotel exceeded our expectations, it looked the same, if not nicer than the pictures on the website. Super friendly staff, timeshare sales were not pushy and I definitely thought the all inclusive package was a deal. The location was perfect for us, we wanted to be able to walk into town but still have the feeling of being away from it all. All of […] the staff members we encountered were great, especially Alma and Cesar. Look for them, you won't be disappointed. Our room was larger then anticipated and very clean. I've never bothered submitting a review before, but our experience at this resort made me want to. I mean, I've been raving to everyone I know about how great this place is, now I get to put it in writing! Read moreGenuine Expedia guest review
Excellent hotel with a helpful staff. All of the ammenities of a nice Cabo hotel: great pool, restaurants, coffee shop, small market and access to the beach. You can swim in front of the hotel, but it seems slightly rougher than just down the way at Medano. There are fewer vendors pushing their trinkets, but no real nearby places for drinks or food […] other than the hotel. Therein lies the only real drawback for me: i prefer to be closer to the bustle of Medano beach where you can choose from several pIaces right on the beach. The walk to get to the busier areas (from Palmar) is too much to do more than once a day. Expect $7 cab rides. I would advise visitors to skip by the gal who offers the "welcome package" immediately following your check in. It's a time share pitch. All in all a great place that I would stay in again, but only if I didn't want to spend much time anywhere else. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are glad to know that you enjoyed your stay with us. We thank you for your good comments about the staff. We hope to have the opportunity to welcome you once again on your next vacations. Sincerely, Jorge Herrán General Manager
"Very Disappointing...Would not recommend."
1. Took over 45 minutes to check in. Counter people move at a snails pace. 2. Bunch of sales people in the lobby trying to sign you up for tours and timeshares. 3. Charged $12 a day for WiFi that doesn't work consistently. 4. Only one elevator working to my floor during my whole stay. Ended up using the stairs most of the time. 5. While watching TV […] in room we would lose signal and the screen would be blank for several minutes. 6. Found out you can't pay cash while eating in the sports bar there. You have to use a credit card or charge back to your room. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We offer you our deepest apologies for the several incidents you encountered during your visit. Your comments are valuable to us as they let us know how we are doing and where we need to make improvements. Do believe your remarks will not go unnoticed. On the other hand we truly hope that in the future you would give us the opportunity to welcome you back on your next vacations and offer you the level of service you deserve. Respectfully, Jorge Herrán General Manager
"Beware of black mold in rooms..."
Upon arriving to the hotel after a long day of traveling, we couldn't wait to get settled in our room and down to the pool. However, one step inside of our room, and we couldn't stand the smell...think of a musty, old basement. After a look around we spotted tons of black mold growing on the walls. We then asked to be moved, and the staff wanted us […] to sign a waiver of all future liability before upgrading us to an ocean view room as an apology. We didn't feel right about signing any legal contract, as all we wanted was a mold-free room! When we refused to sign the waiver, the upgrade was taken back and we were moved to a room with double beds instead of the queen we originally had. Three moves later, and we could start enjoying out trip. Based on the staff's reaction to a serious health concern, I wouldn't stay here again. Great pool and location though. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas On behalf of Villa Del Palmar we offer you our most sincere apologies for the unfortunate inconvenience you encountered with your room and for the lack of service you received from the staff. Rest assured that we do not take matter lightly and we will be working in correcting any service issue in order to offer our valuable guests with the quality and service level they deserve. Cordially, Jorge Herrán General Manager
"Great Hotel...Right on the Beach"
We were so impressed from the minute we arrived. Great ambiance, delight staff, rooms were lovely even without ocean view! Food & activities were fun & enjoyed every event. In Town experience was delightful...restaurants, shops, etc. We felt valued & accepted. Thanks to all.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are pleased to know that you enjoyed your stay with us and that the staff provided you with exceptional service. We hope to have the opportunity to welcome you once again on your next visit to Cabo. Cordially, Jorge Herrán General Manager
"Nice Ocean View but beware"
Our whole experience from when we landed in Cabo started off horrible. Right when you arrive (even at the airport) the timeshare people start to bug you. They try and get you to buy "2 for 1" excursions but the catch is you have to go to a timeshare presentation that will take up your WHOLE day. These timeshare people are EVERYWHERE and bug you EVERYWHERE […] throughout Cabo. I found out after the trip that Cabo is like 80% timeshare, so everyone living there seems to be in the business. As for the hotel, We did the All Inclusive package, which wasn't so "all-inclusive" You we're limited to what you could get. I would say it was more geared for families, as there were ALOT of kids running around and splashing pool water in your drinks. There is only one bar at the pool with only one bartender working and the lines are LONG! There's a sports bar in the hotel, but that's too far from the pool. There is only one restaurant at the hotel to go to and the lines for breakfast are LONG! Rooms were decent, but dated. One day the maid didn't come and service our room. I'll just conclude with saying, I will not be coming back to Cabo. I'd rather fly the extra hours and go to Cancun (Riviera Maya) or the Caribbean. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We offer our sincere apologies for the inconveniences you encountered with the Time Share Salesman, your all inclusive package and the maid service. Do believe your review has been shared with the involved managers in order to correct any service issue and offer our guests the relaxing stay they have come to expect. We truly hope that in the future you would give the opportunity to change this past experience. Respectfully, Jorge Herrán General Manager
"Awesome service!!! (not exaggerating)"
From the minute my family and I arrived at Villa del Palmar, all of the staff were very welcoming and attentive. They helped us with questions we had, whether it was about the internet service or directions of how to get to places, the staff at Villa del Palmar always led us into the right direction. They were very willing to guide us and always had […] good recommendations. My family and I are very happy with the service and are considering another visit in the near future. Read moreGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We are delighted to know that your stay at Villa Del Palmar was a memorable experience. It is also a pleasure to know that the staff provided you and your family the quality and service you expect and deserve. We look forward to welcoming you soon. Sincerely, Jorge Herrán General Manager
"Very Nice Hotel, Great Location"
My wife and I really enjoyed our stay. The location was excellent, food was great, service was very good.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas It is a pleasure for us to know that you enjoyed your stay at us and that the staff provided you with the level of service you had come to expect. We hope that in the future you would give us the opportunity to welcome you once again on your next vacations. Respectfully, Jorge Herrán General Manager
Very nice, stayed there before always pleasant nice staff, no complaints love it planning again next yearGenuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas On behalf of Villa Del Palmar team we thank you for your kind review. We are pleased to know you enjoyed your stay with us. We are looking forward to hosting you once again and making your stay a memorable experience. Cordially, Jorge Herrán General Manager
piI would not stay there again. not close to food choices, you can eat at the hotel, but expensive. The pool pictures are deceiving, the pictures are from their sister hotel, Villa Arco. You can not swim there. Taxi rides to Walmart $14.00 round trip, downtown $20.00 r/t. Marina $24.00 r/t. Ocean is not really swimmable, very dangerous. Long walk on […] beach to eat at restuarants. No free WIFI, $12.00 a day. Would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Nice resort, close to the beach...language barrier"
The resort facilities were very nice. The one thing that bothered me during the trip was hotel staff speaking mostly Spanish due to the fact that I traveled with a Mexican family. It was very frustrating and annoying not to understand what was being said, especially since I am the one that booked the trip.Genuine Expedia guest review
Response by Villa Del Palmar Beach Resort & Spa Cabo San Lucas We would like to offer you our sincere apologies for the inconvenience you encountered with the staff during your visit. Do believe action will be taken to avoid similar incidents and offer you the level of service you deserve. We hope to have the opportunity to welcome you back on your next vacations. Cordially, Jorge Herrán General Manager
"Very nice location. Too crowded."
Bad things: The most annoying thing for me was the procedure they have after every meal. You have to sign and fill up the receipt with your name and room#. I have been many all inclusive resorts. I have never seen this in any AI resort. Only two main restaurants to eat. The food was OK but you get tired after couple of days. The resort was too small […] and too crowded. We went to the sister resort "ARCO" [next door] and there were hardly any people in the pool. In our resort there was hardly any space to get into the pool, unless you go very early in the morning. You have to pay for Wifi. I guess this is normal for many Mexican resorts. Good things. Location. Location. Location. The beach. Was very wavy when we were there so we could not swim. But you can take a boat taxi to lovers beach. It is only a 5 minutes ride. Pizza. They have a big stone oven in the middle of the restaurant. You can order a fresh baked pizza any time. Breakfast was good. The SPA. It is at the ARCO. Very nice facilities. Read moreGenuine Expedia guest review
"My Stay at Cabo"
I recommend this Hotel for families especially with small children.Genuine Expedia guest review
"Decent hotel on the beach"
Hotel is fair. The employees are friendly and great security. I was disappointed they do not offer free wifi and charge 12 dollars per day for it . The pool area does not have a swim up bar which is a must in MexicoGenuine Expedia guest review
"Wonderful Hotel on the Beach!"
We stayed 5 days with all-inclusive. All-inclusive is the way to go!! If you would like to relax without the hustle of going into town for a meal... THIS IS THE WAY TO GO! Activities are just along the beach... no need to travel. Really enjoyed the whale shaped slide at the pool area! Fun for all ages! Loved the pizza and the breakfast buffet! Having […] to stop at the 'activities desk' should not be part a mandatory portion of the check-in process. It was inappropriate to discuss 'timeshare presentations' with the promise of free activities in exchange for attending the 'free breakfast" presentation. I felt as if I were tricked into believing it was only to hear about activities. Read moreGenuine Expedia guest review
Overcrowded Food horrible and expensive Timeshare hell SmellyGenuine Expedia guest review
Annoying timeshare sales people all over. Hard to enjoy when being bothered constantly about buying their timeshare!Genuine Expedia guest review
"Nice resort, close to downtown and beach"
Very pleasant, nice resort, i would recommend the all inclusive package.Genuine Expedia guest review
"Good value, good location, moldy rooms."
I was there 10 days with an all inclusive plan. Overall is a good place to stay, reasonably priced, may get a little packed. My kids (6 and 8) had a great time. The room smelled moldy, and they really push the timeshare. Besides that, all my comments are positive. Nice food, nice beach, great servers, loved the entertainment. I also hired a babysitter […] at the hotel, and she was super! I spent most of the days at the hotel. took a couple of field trips, highly reccomend the mountain biking tour and the city tour with Grey Line. Overall is a good place and great value, if you don't mind the moldy smell. Read moreGenuine Expedia guest review
"Nice hotel.....not perfect, but nice."
We had a fine stay at the Villa del Palomar. Wish it was two queen beds instead of two full beds. A little small for two adults to sleep comfortably. The all-inclusive was the way to go, and was truly all-inclusive. We had a GREAT "cabana boy", Angel. Oceanside food & beverage service was outstanding. Had no hot water in our room for the last two days […] which was a little frustrating. Be prepared for HEAT and HUMIDITY and nowhere in that resort does the air work WELL. We will go back, but we'll know how to "work it" better next time! Read moreGenuine Expedia guest review
"Great vacation resort for a special getaway."
We were only there for 6 days and that was not enough time to enjoy all the luxuries of the city. We made the most of it for the time that we were there and just enjoying the scenery was worth the price of the vacation cost. Could not get enough of the views.Genuine Expedia guest review
"Great Cabo Getaway"
I recently stayed at Del Palmar when I traveled solo to Cabo. I went with the all-inclusive option and glad I did. It was convenient and more cost-effective. You do have to sign a receipt at the end of every meal/drink order as a formality, but it's not a hassle. You can ask for the check whenever you're ready and they're pretty quick. The Italian restaurant, […] Bella, overlooking the ocean, was my favorite for dinner. All the servers were fantastic. The room accommodations exceeded my expectations as far as size and decor. Nice, open floor design with kitchen area, room, lounge/dining area, and balcony with dining area. Swimming on the beach was good. The key is to swim past the initial break and you're set. Another perk I enjoyed about the resort was the ease of booking activities and excursions in Cabo. I particularly enjoyed zip lining, the camel safari and parasailing. The company picks you up/drops you back off at the hotel. it's a great way to meet other families and people staying in Cabo. Read moreGenuine Expedia guest review
I have vacationed in Cabo many times. I have stayed in lots of hotels. This was one of the best. Friendly staff, great location, beautiful room. Pool area left a little to be desired but all in all it was a GREAT family trip!Genuine Expedia guest review
"Hotel needs refurbishing"
There is a strong musty smell permeating the hotel and rooms. Rooms felt "humid" even with air conditioning. Air conditioning not adequate. Rooms need updating. Staff tries to sell you time shares. Sister hotels- La Estancia and Arco much more pleasant and quiet. We did not do "all inclusive" and found restaurants just ok...do not like buffets. We were […] charged to print boarding passes. Taxis and shuttles were easy to get. Read moreGenuine Expedia guest review
"Easy Mexico getaway"
We traveled to Cabo without my husband this year and it was very easy to get around and we felt very safe. My Kids are excellent swimmers so they were able to enjoy body surfing in front of the hotel everyday.Eating and drinking at the hotel /pool was very pricey so we went to the Walmart and bought our own food. The kitchen in our room was well maintained […] and had everything I needed to cook and store our food. There were plenty of activities to do, we went on a snorkeling trip to Chillena Bay,took a glass bottom boat ride out to Los Arcos and our favorite was the ATV tour we took out to the Pacific Ocean. We loved it and the weather was great!! Cant wait until next year, we plan ongoing back for sure!! Read moreGenuine Expedia guest review
The hotel was great you just have to keep avoiding the time share repsGenuine Hotels.com guest review
"fun, family atmosphere"
Very close to everything. Great food (their pizza is brick oven fired and delicious). Beautiful lush surroundings and the whale water slide is the reason my 6 year old loved this hotel.Genuine Expedia guest review
"Average 3.5 out of 5 stars"
A little loud when trying to sleep at night with neighboring doors slamming in and out through the night. I order some food at the late diner but cancel my order once I saw the lady cooking my without any gloves on. And, she was touching the meat and cheese with her bare hands. I did not want to catch anything!Genuine Expedia guest review
"Pools for all ages :)"
It has a pool for children, a pool with a whale slide for kids, and big pool for adults :)Genuine Expedia guest review
"Not a hotel for luxury and it was very loud."
Hello, Upon my arrival it looked majestic. But, the noise level was highest I had ever been around. I travel a lot, and so, like most, we go to rest and soak the sun. I really love the sound of children, but the grown up were load. I tried going to the pool, where I could see the Pacific, and an older group of about 10, all older adults were shouting, […] applauding people on the beach. It embarrassed me, because I am American. I could only stay for about 3 min. I turned in my towel and went back to my room. The red flag was out, but there were people In the ocean. I would suggest putting a larger red flag, where everyone can see it and have a body guard there to stop them. The under tow is mostly always too dangerous in this part of Cabo. It is a wonderful place to be, but there should be signs up regarding the noise control. Read moreGenuine Hotels.com guest review
Check in was frustrating. The room we thought we were gong to get was ocean view and upon check in we were notified that it was mountain view which was not what we had booked. After almost an hour of being insistent/pesistant we were given a partial ocean view. The staff (especialy the staff outside were very attentive and helpful securing transportation […] needs) Read moreGenuine Expedia guest review
Had a great time downtown city Cabo was 20 minutes walking Walmart was about 10 minutes from hotel the hotel has his own store will expensive but very convenient people were very friendly I would go back to it againGenuine Expedia guest review
"Ok hotel, not worth more than 3 stars"
The hotel was fine, but every nice feature had a drawback. The pool area was large, BUT most guests were rude and put their towels on chairs early in the morning even when they did not sit on them for hours. The hotel should put clear signs that chairs unattended for 15+ minutes will have their towels removed. It is absolutely ridiculous to think in […] 5 days my wife and I were not once able to find chairs in the shade! The all inclusive package has a few different options for food and drinks, BUT the hotel requires you to sign a receipt each time you order anything! It is rather annoying to need to sign a bill each time you order a bottle of water. Also, the restaurants should be clearly marked with their hours and each guest should receive a printout stating the restaurants and their hours upon check-in. The hotel is probably worth 3 stars, but I marked it down to neutralize other travelers warped opinions. Read moreGenuine Hotels.com guest review
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