Stayed in the suites. Nicely appointed. Staff was very helpful. Avoid an outside room as there are regular concerts until wee hours of the morning. Those facing the inner circle are much better and quiet.Genuine Hotels.com guest review
Response by Melia Brasil 21 Dear Melina, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We apologize for not fully meet your expectations with the noise. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager
"Close to an event that was held at a nearby church"
Outstanding!Genuine Hotels.com guest review
"Do not try to check-in early!"
They are strict about not letting you check-in before 2pm. For those who want to try to get in their room a few hours in advice be prepared to be charged a ridiculous fee of R200. Overall, the staff was rather cold and detached. Also, the Superior rooms do NOT have a balcony despite the description on Hotels.com. Only the Brasilia rooms have a balcony […] and they are more expensive than the Superior rooms. Read moreGenuine Hotels.com guest review
"World Cup Brasilia"
Very accommodating and great customer service. They have complimentary baggage storage in case you have a late flight and want to explore the city. Would definitely stay again and great value too.Genuine Hotels.com guest review
"Perfect location for the world cup events."
Everyone at the hotel was very polite and helpful, we really enjoy staying there and strongly recommend it.Genuine Hotels.com guest review
"Make sure you get a room that is cleaned"
We arrived from overseas around 11pm and got a room in tower B on the 2nd floor facing the main street "via S1 Eixo Monumental" Very noisy and you can hear all the traffic. We then asked to be moved off the street so we could just get a good night sleep, where they placed us in a smoking room on the 8th floor, (even though we had reserved a non-smoking […] rm). The room was musty, smelled of smoke, mildew in the showers, bread crumbs all over the carpet and in the microwave and sink did not drain. Honestly there were so many stains on the carpet, we did not feel comfortable walking barefoot. We were so tired that we just slept in the room and the next day we did not even shower in there. Went to the lobby again asked for a clean, non-smoking room and showed them pics of the previous room. They immediately moved us to 13th floor. There was still mildew in the showers (although to a lesser extent) but it did not stink like smoke - so an improvement over the two previous rooms. The sink still did not drain. If you stay in tower B please realize there is no concierge service, you will have to go to tower C, where the concierge is also sporatic with 2-3 hour lunch breaks. So if you get there hoping to get some advice on what to do in Brasilia, good luck. You will have plan ahead on your own. Lastly, this is supposed to be one of the newest and best hotels in Brasilia, which is scary. This is at best a 3 star hotel and most of the staff do not speak any English at all. Read moreGenuine Hotels.com guest review
The hotel is very nice and the personal is very attentive. The area around the hotel is nice but there is not much to do. The breakfast was very good. The only suggestion we can make to the hotel is to improve the available touristical information about stuff to do in Brasilia.Genuine Hotels.com guest review
"Just Perfect Location and almost spotless, almost"
Though it was a busy week during the world cup, with more than 35k fellow Colombians flooding the city, the hotel never looked nor seemed cramped. As part of the Melia family, you’d expect it to be just what it is; a great hotel, with English speaking staff, nice and big, spacious suites, fully equipped. The bedroom was great and had separate kitchen, […] living room with TV set, great view on both parts of the suite, very comfortable bedroom, though expected a king size bed to be honest. The bathroom big and very well equipped, as the rest of the room. Among the best things I encountered: •Great room service (though had to ask them not to charge me a small bucket of ice I ordered! Though it wasn’t much, charging for it was a bit too much. They did change it and nothing else to say about that. •The food I ordered almost every night was quite good and rightly priced •The breakfast, just above par, but the plates were a bit small to serve it. •Excellent facilities all-around •Location!!! Simply the best and in our case, just across the Stadium, which meant… walking distance. In other words… recommend it if within your budget range. Read moreGenuine Hotels.com guest review
"Beautiful hotel located in a really nice area"
Nice and spacious rooms where you can have a comfortable stay. Nice staff and good food.Genuine Hotels.com guest review
"Great Location for World Cup"
This hotel was within walking distance of the National Stadium and made it very easy to get to/from matches at the World Cup. Great value for the price as well.Genuine Hotels.com guest review
The room was good but the curtain was falling off and when I told the cleaning lady she said I had to call maintenance! This is just before the World Cup, I told her it would be better if she reported it.Genuine Expedia guest review
"Perfect for work travel"
I choose this hotel always by one night because it is near to the airport. Excellent servicesGenuine Expedia guest review
Be very careful when you book this hotel. Melia has 3 hotels in the same complex and they are from different categories. Although the pictures on the website show the better one depending on the tower that you book you will be accommodated either on Melia Comfort or Melia Suites which are 3 star category.Genuine Hotels.com guest review
very goodGenuine Hotels.com guest review
"Nice hotel in the center of Brasilia"
It is a good facility . The rooms are comfortable, the breakfast is complete and the attention is very good.Genuine Expedia guest review
"Great rooms, stay and food!"
I enjoyed my stay here! People very friendly. Room service great! Rooms are great!Genuine Hotels.com guest review
"Nice facilities but needs updating"
The beds were clean and rooms big but the wall paper was peeking off the wall and the walls were dirty.Genuine Expedia guest review
"very nice hotel at very affordable price"
I did not expect to find such a great hotel at such a great price, $150 / per night (including the upgrade to higher floor and better room)Genuine Expedia guest review
"Very comfortable accomodations"
The Melia provides very large and comfortable rooms. It's located in a large complex with many shops and restaurants, and a shopping center within walking distance. The staff was very helpful and friendly.Genuine Expedia guest review
"Close to business area and integrated shopping"
Fantastic! Very relaxing! Staff was helpful when information was needed, suggesting restaurants, areas to visit and general demeanor was outstanding.Genuine Expedia guest review
"Good, not great"
Overall good, room needs renewal. One toal was dirty so asked for replacement which was done right away. Wi fi and breakfast was included and was goodGenuine Hotels.com guest review
"My sliding glass door didn't lock - yikes!"
The room was spacious...but no kleenex or robes to use. My minibar wasn't restocked and I was charged for it all when I left (they did reverse the charges). The worst part was the sliding glass door to the balcony didn't lock which made me feel unsafe. The staff is very friendly and helpful and the location is good.Genuine Expedia guest review
WAS GREATGenuine Hotels.com guest review
"Suite at fabulous price!"
I had a corner room and the space was ideal for my business purposes. I was able to conduct meetings and sit outside on the balcony after. Space is crucial when you have several meetings and was on the go. The hotel compound provided all the services I required, including the usage of a bicycle for up to 3 hours - at no charge! The entire hotel was […] clean, services provided were excellent, breakfast was good, especially when free. WiFi connection was overall good, but again, it was provided "free" of charge. I will be back each month to not only conduct my businesses there, but I will also bring my family one day soon. Read moreGenuine Expedia guest review
Great hotel.Genuine Hotels.com guest review
"Hotel is close to all gvt. offices."
Staff is friendly, hotel is safe and secure, rooms were clean. Wireless was a challenge, but was fine overall. Probably the best hotel in the area and for the price & location is what you'd expect in this area.Genuine Expedia guest review
Good location and good service. Room simple but comfortable. Good breakfast.Genuine Expedia guest review
"Good for the price great location"
We enjoyed our stay were disapointed that the windows did not shut totally due to early noise (the black screens got the light but not the sounds) The hotel is in a good area with a great restruant called Salads two blocks awayGenuine Hotels.com guest review
"Great - except for a few hiccups"
Good experience overall. Good people and facilities. Food wasn't bad either. But for some reason, although my room was non-smoking there was a smoke smell coming from somewhere and I could't figure out where. I was there for a night so it was't big enough for me to complain. I recommend the hotel nonetheless.Genuine Hotels.com guest review
"Not a bad option..."
The other reviews proved to be correct. The room we had was very comfortable, with two TVs with CNN and several other English channels. We had been traveling for a month, so it was nice to see some familiar faces. The gym is not very usable, and the pool is very small, but it and does have a nice view of the city park. The best way to get to the hotel […] is to take the Executive Bus, which leaves about every half hour. You can catch it by turning right when you exit the terminal, it's past the flower shop. I think it's 9 R$, and the Melia 21 is one of the last hotels on their schedule (the good news is that you are the last to be picked up so it's a quick ride back to the airport. You catch it across the street from the hotel entrance, there is a covered stand. Also, you can get all your questions answered, in English, and get a free map of Brasilia, at the helpful tourism office, just turn left when you exit the terminal. Unfortunately, brasilia is not a friendly city for people who like to walk, so you probably have to rely on taxis, which are not expensive, but three of the drivers claimed to be clueless about major locations in their city. Most the museums were closed during our visit, but we did spend some nice time looking at the interesting architecture. Don't expect much from the "City Museum" it has several quotes about the building of the city, and one old picture of some of the men who actually built it. Read moreGenuine Expedia guest review
"Great hotel for business traveler"
I have stayed at other hotels in Brasilia and many are "old" and "tired." highly recommend this suite of towers at the Melia 21. Great proximity to some nice restaurants and shopping. Hotel staff very helpful and breakfast was fabulous.Genuine Expedia guest review
"Nice location - one block from Brasilia tower."
Very large room with wooden floor and two balconies. We loved our stay. The only glitch was that we were late 5 minutes to the breakfast and we weren't granted not even a fruit or yoghurt to take to our room...Genuine Hotels.com guest review
"I had a very good time there"
It was a great experience to book with Expedia in Brasilia. I came exhausted from Rio and Sao Paulo, just for a couple of days to Brazilia, because I had a one day meeting. I really needed to rest , It was like being in paradise after a very hectic work week.Genuine Expedia guest review
"Not good for business travelers who need internet"
Forget this hotel for a business trip, the internet never works especially on the higher floors and cell phone reception is awful. The menu is limited and room service takes forever. The staff is unhelpful and don;t really care if the hotel is working out for you or not. The fitness center is 2 treadmills.Genuine Expedia guest review
"Great hotel especially for business travelers"
I have been going to Brasilia for many years and this hotel was a pleasant surprise. It is part of a business complex and conveniently located. The only cumbersome part was finding the right tower since the complex holds 3 hotels that belong to the same chain. I stayed at the F Tower (or "Residences") in a 1BR/living room arrangement. Everything was […] clean, modern and working properly. It provided me more options, better accommodations and a better price than a slightly higher end hotel where I usually stay in Sao Paulo. Free WiFi, 24/7 room service and a convenience store. Read moreGenuine Expedia guest review
"An excellent location, and a modern hotel"
Melia 21 is a group of three hotels in the same block. We stayed in the Tower. The location is excellent, a short distance from the TV Tower and the reconstructed Garincha soccer stadium, and very close to the Patio Brasil shopping center. Unlike many Brasilia hotels, Melia 21 is very modern. Accommodations were extremely clean, and our small suite […] met all our requirements. The free breakfast was one of the best you could find anywhere. We took the Brasilia city tour directly from the hotel, which was convenient and excellent. Front desk service was very polite and efficient, as was maid service. Read moreGenuine Hotels.com guest review
"Great hotel for all"
I had a double veranda suite with a wanderful view on Brasilia .... space inside was simply great... check for rooms "06" at the 17, 18, 19 floor ... but not when I plan to go there again... :)Genuine Expedia guest review
"Best Hotel I have stayed in Brasilia"
Finding an A1 hotel in Brasilia is quite hard. This hotel is just simply grand.Genuine Hotels.com guest review
"All-around perfect business traveller's hotel"
Centrally located, reasonably priced, exceptionally helpful, multi-lingual staff and very quick to provide an early check-in after arrival from overseas.Genuine Expedia guest review
Check in complicated, reservation not found at once. Room was clean, comfortable and functional, but very noisy. Air conditioning did not work properly, Breakfast buffet very good. Dinner at Restaurant in the other tower was excelent. There are three different hotels with different stars in the same complex, caution recommended when making a reservation. Nice […] hotel. Read moreGenuine Expedia guest review
Pro - breakfast in the hotel resturant was excellent, probably the biggest buffet continental breakfast I've ever seen. Great staff, always very helpful. Con- Great rooms, but not much in the way of TV unless you are brazilian, needed to have CNN at least! needed to have a few more english translations of ammenitiesGenuine Expedia guest review
Shampoo and other elements were used. First time in may life that happens to me in a hotel. I had to go down twice to the front desk bacause the key didn´t work.Genuine Expedia guest review
"Possibly among the best in Brasilia."
Even though it is on the expensive side, the Melia has a nice pool, and breakfast is very good. My apartment was very clean and spacious. Staff is courteous and efficient.Genuine Expedia guest review
"Melia 21 Brasilia"
We travel to Brasilia several times a year from our home in the USA, for over a week each time. Melia Brasil 21 is our home away from home. The hotel is modern, well-appointed, and meticulously clean. The biggest problem we've had in our many visits is the very slow and spotty internet connection, which is surprising for this type and quality of hotel. Big […] pluses are the attentive and polite personnel, many of whom speak excellent English, and the clean and tasteful decor and ambience. Melia Brasil 21 is a business hotel, comparable to a Westin or JW Marriott in the US. The food at breakfast (included with the room) and in the restaurants and bars is good--not incredibly fabulous, but quite good. Be aware that because it's a business hotel, it's pretty quiet Friday evening through Monday morning. The bar, Churchill's, is closed on Sundays and holidays. The neighborhood, while safe, does not include a lot of food and drink options within easy walking distance, other than Fogo de Chao (very expensive steakhouse) and the Patio Brasil shopping mall. Read moreGenuine Hotels.com guest review
"good location, good hotel."
hotel is in good condition, room is good, and hotel has a good service.Genuine Expedia guest review
Well located in hotel district, with very spacious rooms and excellent breakfast. Only gripe is that gym/pool were very small.Genuine Hotels.com guest review
If it were not for the pillows, it would be top. Best hotel I stayed in Brasilia.Genuine Hotels.com guest review
"Very nice hotel in a good location"
The hotel is modern and the rooms are clean, large and comfortable. The shower was very powerful and the internet was perfectly fast enough for me and free in the room. The Fogo de Chao Churrascaria is just across the road and is great. Would happily stay here again.Genuine Hotels.com guest review
We stayed here as a stop over. The hotel was spacious, clean and honest. I had lost my watch during my stay and they found it! The staff was courteous and friendly. The room was spacious and the bed was very comfortable. Would stay there again. Highly recommended.Genuine Hotels.com guest review
"Melia 21 Brasilia highly recommended"
Breakfast in Hotel is excellent! Friendly staff! Nice spacious rooms! The (free) WiFi-internet is allowed at only one device at a time! However it is free and decently fast! Only real negative: at check-out I noticed that they had added to my mini-bar bill; water and chewing gum, which I hadn't used/taken !!! However upon mentioning it was removed from […] my bill! Read moreGenuine Hotels.com guest review
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