All hotels in Florence, Italy
1 room, 2 adults
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Via XX Settembre, 80, Florence, FI, 50129, Italy, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 230 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    4.3
  • Comfort
    3.7
  • Condition
    3.8
  • Neighborhood
    3.8

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Great place."
This place is great. Staff is very helpful and rooms are pretty big and very clean. The only negative is it is a 15-20 minute walk from the city center. May have to take a cab if you don't want to walk a lot.
Genuine Hotels.com guest review
1 night trip Aug 16, 2015
A Traveler
IE
1.0 / 5Poor
"Screwed by Hotels.com"
Screwed by Hotels. com ....there is no Hotel Panama; paid Hotels. com will receive refund; stranded a night in Florence with no hotel. Was reassured by Hotels. com all was fine even though the rep was not able to confirm with the hotel. My wife and I are in our 60's, this experience was not one of the better ones we experienced.
Genuine Hotels.com guest review
2 night romance trip Apr 1, 2015
richard
IE
4.0 / 5Excellent
"Will defo book this hotel again!"
Room is clean. Very good price! Staff (owner of the hotel) is very very friendly and helpful! Good service!
Genuine Hotels.com guest review
2 night trip Dec 20, 2014
Tsz Woon
GB
4.0 / 5Excellent
"Perfect short break base"
Perfect base for a short break. Very friendly and helpful staff. Good room. Only downside was the small shower but still great value.
Genuine Hotels.com guest review
2 night romance trip Dec 9, 2014
James
GB
4.0 / 5Excellent
"Worth the price. Great Location."
The room was fantastic, and we loved having a balcony. The bed was the only low point, but that has to do more with personnel preference. I will say that I have slept on softer floors. The staff was great, and always helpful. Their were a couple of occasions when we could not locate anyone, and had to get the key to our room from behind the desk ourselves. Overall, it was worth the price of admission. The location was fantastic. You could walk to all the historical sites if you wanted, or hail a cab at reasonable fairs.
Genuine Hotels.com guest review
2 night romance trip Nov 25, 2014
Stephen
GB
5.0 / 5Outstanding
"Lovely!"
Everyone at the hotel was really helpful and it was a very pleasant and peaceful stay.
Genuine Hotels.com guest review
2 night business trip Nov 7, 2014
A Traveler
IE
3.0 / 5Good
"Hotel stay"
Hotel is about a 20 minute walk from the centre of Florence but there are lots of little shops and markets along the way which are interesting to see. The room was fine but a little dark. Breakfast is expensive for the small range on offer
Genuine Hotels.com guest review
3 night romance trip Oct 28, 2014
A Traveler
IE
3.0 / 5Good
The room ventilation was not good and humid. There were lots of killed fly traces on the walls. Bathroom was old style. Looked to be clean but lower parts of shower were broken. It did the job okay.
Genuine Hotels.com guest review
2 night trip Oct 18, 2014
A Traveler
GB
3.0 / 5Good
"adequate"
The hotel was adequate given the price. The location was convenient to Firenze Fiera for conferences, and within walking distance of the centre of Florence. The breakfast is good, coffee very nice. Unfortunately I had a problem with mosquitoes who seem to be quite plentiful and come in if you open the windows, which you have to do as there is no air conditioning.
Genuine Hotels.com guest review
2 night trip Oct 8, 2014
A Traveler
IE
4.0 / 5Excellent
"Quiet comfortable hotel in good area."
Comfortable old-style family hotel in a good area. From here it is no more than 15min. walk to the centre of Florence,with San Marco,Accademia, Duoma,Ponte Vecchio and San Croce all within easy reach.We found the staff very helpful but always unobtrusive.The owner (on reception at arrival) quickly gave us a small map and showed us how to get to the main attractions.The room was a little bit dated but had all the usual facilities, the bathroom (walk-in shower) was very small but again had all the necessary requirements including hairdryer. Our rate included daily continental breakfast which comprised choice of hot drinks,juices, toast,selection of cold meats,plain and filled croissants.Enough for a good start to the day! We stayed for four nights after three nights in Pisa.The hotel was a lot more expensive than the one in Pisa but this was to be expected due to the number of tourists visiting Florence. One excellent point about the hotel- it is situated on the No.13 bus route which for 1.20 Euros (bought from kiosk round the corner and valid for 90min.) does a circular route round the city including a trip up the hill to Piazzale Michelangiolo and San Miniato al Monte from where you get great views of the city.
Genuine Expedia guest review
Other trip Oct 15, 2014
Don
GB
4.0 / 5Excellent
"nice room, helpful staff"
room and bathroom (ensuite) good. hotel is a short walk (>20mins) from city centre, and perhaps >10mins walk from airport shuttle bus drop-off point in the city. helpful staff.
Genuine Expedia guest review
Other trip Sep 7, 2014
JD
GB
4.0 / 5Excellent
"Good Breakfast"
Despite the location that is 20 mins away by walking from the city center, we enjoyed our stay in Panama Hotel. Room was clean, staffs were friendly but wifi didn't work for sometimes. Breakfast was nice.
Genuine Hotels.com guest review
1 night romance trip Aug 15, 2014
Thia
AS
4.0 / 5Excellent
"Lovely place to stay"
Hotel Panama was a lovely hotel located 20 mins from Firenze SMN station. Breakfast was great with the best coffee I've had all trip! I would recommend this hotel to anyone who likes tourist attractions within walking distance. WiFi isn't the greatest, some nights it wasn't working but that's my only negative
Genuine Hotels.com guest review
6 night trip with friends Aug 18, 2014
LauraCJ
AU
4.0 / 5Excellent
"Centrally located and spacious room."
Nice room, helpful staff and breakfast was adequate. Surprisingly no iron which most hotels provide.
Genuine Expedia guest review
Other trip Aug 17, 2014
Clare
GB
5.0 / 5Outstanding
"Lovely little boutique hotel"
Could not fault the hotel for anything-rooms were spotless, staff friendly and helpful, facilities as advertised. The hotel is close to a local bus route and only 10 minutes from the centre of Florence. Buses ran regularly and until late at night. The surrounding area is very pleasant and quiet with a nice little park and shops nearby. Would definitely stay there again.
Genuine Expedia guest review
Other trip Aug 17, 2014
Margaret
GB
4.0 / 5Excellent
"Enjoyed the stay but needs a bit of solowork"
We enjoyed our stay at Hotel Panama. Located a bit back from the centre this was not an issue for us as we liked the ten minute stroll to the centre. The hotel needs a good paint and papering - its looking a bit jaded. The carpet on the stairs is a little tired too. However the room, bed, air con, free wifi and coffee were all excellent. We would recommend Hotel Panama.
Genuine Hotels.com guest review
5 night trip Jul 31, 2014
A Traveler
IE
4.0 / 5Excellent
"Convenient location & good value."
Hotel walking distance to centre & train station. Very good value for money. Hotel staff excellent - very helpful. Really enjoyed our stay. Bathroom was very small but cost of Hotel couldn't really grumble. Would recommend.
Genuine Expedia guest review
Other trip Jul 8, 2014
A Traveler
GB
5.0 / 5Outstanding
"Perfect location for Pitti Uomo - good price"
Great location for the trade fair, Pitti Uomo, only a ten minute walk - hotel staff are very helpful and friendly, rooms are comfortable - will stay there again
Genuine Hotels.com guest review
6 night business trip Jun 15, 2014
simong
GB
4.0 / 5Excellent
"Great place, great location, great service!"
The hotel itself was really well-located and the neighborhood was great. The double glazed windows made the room noise-free and the linen and cleanliness were outstanding. The room was bit small and if you are claustrophobic I do not advise you to stay there. I had a single room and as I am not used to single beds, I thought it was too small and made the room look even smaller. Not in a negative way. The staff were great! Really friendly, professional and full of information. The breakfast was really good as well. I would stay over there again and again whenever in Florence.
Genuine Hotels.com guest review
2 night family trip May 25, 2014
Ron
GB
4.0 / 5Excellent
Very friendly staff. Hotel was clean but needs to be updated. Buffet breakfast was good.
Genuine Hotels.com guest review
3 night trip May 18, 2014
KEITH
CA
1.0 / 5Poor
"HOTEL NEEDS REMODELING"
First of all it is a 3-star rated hotel but in Italy this standard has NO meaning. If you are claustrphobic do not go there and get a single room (it is probably 9'X6'). My room had a broken mirror in the armoir, detached shower arm with a hole in the wall, cracked toilet seating...stained and detached wall-paper, stained ceiling. Dirty carpets in the stairways. Breakfast was made of pre-made croissants, I found a hair in the cheese tray with staff not even paying attention to it and terrible, burned espresso coffee. Staff was though professional and corteous but beside this aspect this hotel was really not reflecting what www.hotels.com report. Sometimes I wonder whom www.hotels.com rely on doing its rates.
Genuine Hotels.com guest review
3 night trip May 2, 2014
Pe
IE
4.0 / 5Excellent
"Lovely friendly hotel"
I received a warm welcome after a long days travel. The owner was a real gentleman and was very helpful, providing a map and highlighting places of interest. Cappuccinos in the morning were great and the facilities were clean and perfectly adequate, although the bathroom was a bit of a squeeze!
Genuine Expedia guest review
Other trip Apr 11, 2014
Helena
GB
4.0 / 5Excellent
"Nice hotel"
This hotel was comfortable and just right for our stay in Florence. It is walking distance from the station and also the Duomo (about 25 minutes each). The breakfast was basic but adequate. We were glad we took our own tea and coffee making items as they were not provided in our room, however there was a fridge in which we could keep fresh milk rather than using the uht sachets that we had taken with us. The guy on the front desk who welcomed us when we arrived was very knowledgeable about Florence and gave us a local map and marked on it the top 5 must see sights. That was very useful and appreciated. We would happily stay here again in the future.
Genuine Hotels.com guest review
4 night family trip Apr 1, 2014
Sue5062
GB
5.0 / 5Outstanding
"Excellent stay, but beware air-conditioning!"
Had a lovely stay here. The room was excellent value, the breakfast was as expected, the staff were lovely. Got a nice double room which having stayed in a hostel in Rome, was a nice change. The only down-side of my stay was the air-conditioning, according to the website there was going to be air-conditioning in the room. When I got there, I asked why it wasnt working and was told that it "wasn't the season yet". For me, if they say there is air-con, there should be air-con. But apart from that, would recommend this hotel highly.
Genuine Hotels.com guest review
2 night trip Apr 6, 2014
John S
IE
5.0 / 5Outstanding
"Close to the sighs"
Excellent hotel very comfortable and close to the sights. The only problem was the insanely expensive parking which aside from the hotel rate includes city fees , so the parking alone was almost half of the price of total stay . We were not informed of this , so it was a big shock for us at the end . Heads up!
Genuine Hotels.com guest review
4 night trip Jan 1, 2014
A Traveler
IE
4.0 / 5Excellent
"nice hotel with expensive perking fees"
There is no free parking. Hotel parking costs 18 EU per day.
Genuine Hotels.com guest review
3 night trip Nov 22, 2013
zvi
IE
5.0 / 5Outstanding
"Excellent"
Hotel was very pleasant to stay in for the duration of Florence Marathon. When we asked the hotel receptionist about the area, he gave us detailed information and drew everything out on a map. When we asked if he knew anything about the history of Florence, we wondered if there was anything he didn't know. We were very well looked after in this establishement.
Genuine Hotels.com guest review
4 night trip Nov 22, 2013
A Traveler
IE
2.0 / 5Fair
"Disappointing"
We stayed here for four nights and left disappointed. The room was noisy, with mopeds passing in front of the window through the night, and the en suite bathroom cramped. Our biggest disappointment was that we were presented with a bill when checking out for breakfasts that we had thought included in the price. The manager had most certainly conveyed the impression that breakfast was included when we arrived, and was rude about the matter when we challenged him about it. The breakfast buffet bar was not restocked and so if, like us, you don’t go to breakfast until 9 o’clock you may find most of the items already gone for the day (which only makes the charge more galling). We requested that the hotel turned on the centrally-controlled towel drying rack in the bathroom (to help dry rain-sodden clothes) but they refused to do this in October and said that the racks could only be turned on in winter. The location is okay, but there are comparable hotels closer to the centre of Florence.
Genuine Expedia guest review
Other trip Nov 6, 2013
Paul
GB
5.0 / 5Outstanding
"Clean and Comfortable"
This is a wonderful hotel. It is charming and very clean and the hotel staff were very helpful and attentive. Close to the train station, it made for convenient connections. The hotel is a little far from the main attractions of Florence but then I am speaking as an older person with arthritis and so walking too far can be difficult. They are, however, on a main bus route and therefore it is easy to get around Florence from the hotel. Overall, we certainly enjoyed our stay and were very impressed by this wonderful hotel.
Genuine Hotels.com guest review
3 night trip Oct 5, 2013
David
CA
4.0 / 5Excellent
"Modest hotel within walking distance of centre"
Hotel was fine and only complaint was that our room faced on to a very busy road. We did not complain as the room was a good price and it was possible to watch the world go by from our window. In the summer we felt it may become very hot (although there was an air conditioning unit) if you had to have the windows closed all the time to keep the noise down. Breakfast was fine, usual Italian stuff. You have to cross several busy roads to get into the centre of Florence.
Genuine Expedia guest review
Other trip Oct 19, 2013
jill
GB
5.0 / 5Outstanding
"Friendly hotel in quiet location"
Lovely area. Staff very helpful. Good breakfast and they serve till 10am which is unusual. Near several restaurants serving authentic Tuscan food. Bar not open when we stayed (Oct 2013)
Genuine Expedia guest review
Other trip Oct 7, 2013
Sara
GB
4.0 / 5Excellent
"Nice hotel bit far out"
The room we had was at the front of the hotel which was on the main road so was very noisy, The room was tidy but in need of some redecoration,the shower was a bit on the small side with a shelf which made it even smaller,in retrospect we should have asked for another room. But having said that the staff were helpful and always smiling.the breakfast room doubled as the lounge and bar and.cafe.
Genuine Expedia guest review
Other trip Oct 3, 2013
smithie
GB
4.0 / 5Excellent
"Great hotel and friendly, helpful staff."
Stayed here during the Cycling World Champs. Continental breakfast was included. Staff were extremely friendly and helpful. Very pleasant stay.
Genuine Expedia guest review
Other trip Oct 1, 2013
Cycling Fan
GB
2.0 / 5Fair
"Not quite the view I was hoping for"
To expensive to stay much longer speacaly with car staff are very friendly rooms need to be more modern
Genuine Expedia guest review
Other trip Sep 21, 2013
A Traveler
GB
4.0 / 5Excellent
"well situated for getting around florence"
Staff were excellent and friendly and helpful for information regarding things about Florence. They spoke good english.
Genuine Expedia guest review
Other trip Aug 29, 2013
A Traveler
GB
4.0 / 5Excellent
"A trek from the main city but lovely staff/hotel"
I stayed for two nights and it was a very good experience. The staff were helpful and informative offering advice on where to and where to not go. The room was in the annex, very quiet, the single bed was a bit small but the room was huge with walk in wet room too. If you don't mind a fifteen minute walk into the city its perfect for you. Breakfast also good.
Genuine Expedia guest review
Other trip Aug 25, 2013
Tom
GB
5.0 / 5Outstanding
"Great service"
The family that run this hotel could not have been more helpful. The hotel is well run, properly decorated, comfortable and welcoming. A good solid place to return to after a hard day's holidaying
Genuine Hotels.com guest review
2 night trip Jul 1, 2013
Tony B
GB
5.0 / 5Outstanding
"Perfect for short site seeing trip."
Absolutely ideal three star hotel for a short visit to Florence. Friendly and helpful English speaking staff including the charming owner Mr Rossi. Simple but adequate breakfast, lovely courtyard seat and eat area. Free bike hire if you've got the nerve in this busy city. Comfortable room, cool tiled floor, double bed, french windows, anti mozi plug-in, loads of bathroom accessories including hair dryer.
Genuine Expedia guest review
Other trip Jun 10, 2013
A Traveler
GB
4.0 / 5Excellent
"Great value for money"
Very good value for money. Balcony etc! Good, clean, very friendly hotel. Were very helpful when we needed help re: maps/printing boarding passes/extra cutlery! A short walk into the centre - away from the hustle-bustle. Wasn't an issue as v good value for money - but if it had been rainy, walk may have been an issue - bus route 13 and C1 takes you from hotel to centre though. Would stay again here though. Breakfast was simple but nice. Wifi connection was v good. V friendly front desk.
Genuine Expedia guest review
Other trip Jun 1, 2013
A Traveler
GB
5.0 / 5Outstanding
"Brilliant on all accounts"
Supremely kind staff, every single one of them, and they are genuinely fluent in all the languages they advertise. A really characterful place but absolutely spotless with it, usually with hotels you have to pick one or the other. Brilliantly located, a slightly longer walk than many others to the main attractions, but as a result you get much better value for money, well worth the extra 5-10 mins stroll; this is Florence after all, walking here is a pleasure, failing that you can buy reduced rate public transport tickets at reception (who'll give you the correct bus number/ time for your journey). The complementary map is also as good as many one's you'd end up buying from a kiosk. Word to the wise, the street outside is one way, and Florentine scooter riders are prone to use the pavement when they want to head in the opposite direction, nearly got clipped twice in five days. Italian drivers really don't do much to alter their national stereotype Couldn't pick a single fault with my stay, this place is as good as three star hotels get, it really is.
Genuine Expedia guest review
Other trip Mar 21, 2013
Jon
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Meravigliosa Firenze"
L'albergo è una vera chicca (piccolo ma carino) si trova in una zona non al centro ma comunque vicino alla stazione di S. M. Novella. Silenzioso ed il personale molto cortese e sempre disponibile.
Genuine Hotels.com guest review
3 night trip with friends Jan 1, 2016
Vincenzo
IT
4.0 / 5Excellent
"Consigliato"
Davvero un bell'hotel...molto gentili e disponibili!non molto distante dal centro ma in una zona tranquilla.
Genuine Hotels.com guest review
2 night trip with friends Dec 11, 2015
Valeria
IT
2.0 / 5Fair
"Inconvenienti spiacevoli"
Ho soggiornato una notte per maratona. Il giorno della mia partenza, domenica mattina ho lasciato in custodia il mio bagaglio, a sera nel momento del ritiro ho riscontrato l'assenza di un caricabatterie per cellulare e il giorno dopo ho ravvisato l'assenza di denaro per una somma pari a quella pagata per la camera. Non sono stato assolutamente risarcito per lo spiacevole inconveniente capitatomi.
Genuine Venere guest review
1 night trip Nov 28, 2015
Marco
IT
4.0 / 5Excellent
"Very good hotel"
A very good hotel, but unfortunately not so well located, since the bus services seem to ignore that area and are not "made for tourists".
Genuine Expedia guest review
Other trip Nov 4, 2015
Laura
FR
4.0 / 5Excellent
"tres bon hôtel"
personnel présent 24h/24 avec plein de bons conseils et astuces (et en plus très agréable!), sinon, hôtel qui a quelques années mais avec tout le confort (très bonne literie!). Le seul point négatif, c'est l'éloignement (15 bonnes minutes à pied) du centre de Florence mais avec de bonnes baskets...
Genuine Expedia guest review
Other trip Oct 31, 2015
fanny
FR
4.0 / 5Excellent
"Razoalvel"
Estadia razoável, sem maiores acrescimos
Genuine Hotels.com guest review
2 night family trip Oct 12, 2015
FRANCISCO JACINES
BR
4.0 / 5Excellent
Meget fin service og imødekommenhed. I det hele taget en god oplevelse. Badeværelset var dog lidt trangt.
Genuine Hotels.com guest review
5 night family trip Oct 6, 2015
per niels
DK
1.0 / 5Poor
"kein besonders angenehmer Aufenthalt"
Wir waren 2 Nächte im Hotel Panama. Das Zimmer lag direkt an der Straße, das Fenster konnte nicht richtig geschlossen werden, von Schallschutz also keine Rede. In der Steckdose steckte ein Lufterfrischer, der auf Maximum gestellt war und einen penetranten künstlichen Geruch versprühte. Als wir diesen ausgesteckt hatten, wurde uns bald klar, dass dieser den aus dem Luftschacht kommenden Klogeruch überdecken sollte. Die Dusche war winzig, ebenso das gesamte Bad. Das Frühstück war nicht sehr umfangreich, aber ok. Für den Parkplatz muss man 18 Euro pro Tag zahlen. Die Einfahrt zum Parkplatz ist extrem eng.
Genuine Expedia guest review
Other trip Oct 16, 2015
A Traveler
DE
3.0 / 5Good
"Robaron parte del equipaje"
Llegamos temprano para hacer el check in entonces nos dijo el joven de recepción que podían resguardar nuestras maletas por lo que accedimos para poder ir a pasear y no andarlas cargando ya que solo estaríamos un día. Llegamos en la noche y todo bien. Sin embargo en la mañana al revisar una de las maletas le habían sacado la mitad de la ropa, faltaban camisas y pantalones de mi novio. Ya no pudimos hacer nada porque nuestro tren salía muy temprano. El hotel esta decente, limpio, el baño es diminuto, y la cama nada cómoda. Tengan cuidado, lo único realmente bueno es la ubicación, puedes llegar caminando de la estación de tren y el centro.
Genuine Hotels.com guest review
1 night romance trip Oct 7, 2015
A Traveler
MX
5.0 / 5Outstanding
"Rolig hotell i Firenze"
Hotellet var en positiv opplevelse. Rolige omgivelser på passe avstand fra sentrum, hyggelig betjening, overraskende stort rom,
Genuine Hotels.com guest review
3 night family trip Oct 4, 2015
Anna
NO
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