Grand Plaza Serviced Apartments - London

We arrived early and were able to leave the bags. When we returned later in the day we were told that they upgraded our room, we thought that was nice. Well now we know why! We were on the grand flood facing the road...and between our two rooms was the garbage cans. It was so loud that first night, every one in the neighborhood used those garbage cans […] and then they picked up about six in the morning..........oh and the large tour buses parked there to load and unload. The beds and room were nice but if you like sleep tell them not to put you on the ground floor facing the road. Read more

Genuine Hotels.com guest review

This hotel is a hidden gem. The staff is very helpful and accommodating, the room was big (for London), cleaned daily and in a safe neighborhood. A short walk to Bayswater tube. We rented the 2-bedroom apartment for 2 adults and 2 kids. Each room had a full back and plenty of space for a week long stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The number of self-closing fire doors within our apartment was a little funky, but overall the accommodations were clean, dark at night, quiet, and adequately spacious. Unless you're planning to spend all day in the room (and who would in London), it's really ideal. A full breakfast downstairs is a reasonable value as well, for London, particularly […] given the lack of morning dining options nearby. Read more

Genuine Hotels.com guest review

Our family was very excited about our stay here and were pleasantly surprised when we arrived at our room. It had two double beds and a massive bathroom that were clean and tidy. We arrived early and stored our luggage, and when we checked in, it was brought to our room. A little something we weren't expecting! I already knew the location was excellent, […] and my parents were very pleased it was close to the tube. The front desk was helpful and friendly. Overall a great stay, and I would definitely stay again! Read more

Genuine Hotels.com guest review

My sister and I stayed here for 4 nights and were extremely pleased. Our first room was on the first floor with a big window overlooking the street and we did not feel comfortable with that and they promptly found us another delightful room. Some of the rooms are through winding corridors, but having a small kitchen and two markets a 3-5 minute walk […] away was fantastic. The Bayswater station, one stop from Paddington, was next store to the market. Lots of inexpensive gift shops and every kind of food imaginable just a block away. (and even Pizza Hut, subway, Burger King and McDonalds for those who are not adventurous) From the airport via the express train to our hotel was literally a half hour. Any request we made was handled promptly and they even do one complimentary load of laundry for you. We did not do the breakfast because it was kind of pricey and we got fresh fruit and wonderful baked goods from the market and had our breakfast in the room. The bathroom was quite modern and immaculate with full personal amenities. We were fortunate that our room had three big windows overlooking Kensington Park. I would absolutely stay here again. LOCATION LOCATION! My only complaint, some of the guests were a little noisy in the halls in the morning, but certainly that is not the hotels fault. They also were very reasonable on price. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great hotel! I spent many days in different hotels in London, but this is my favourite. Great rooms, great location, friendly staff. Expedia Elite plus member get a nice upgrade - and a great fruit basket!!!

Genuine Expedia guest review

It was OK for my purpose. not exceptionel

Genuine Hotels.com guest review

Hotel location is superb, near the common shops and restaurant. Hotel services is great and the house keeping is also superb. The interior design of the building especially the corridor is too narrow and is not convenient.

Genuine Expedia guest review

Spacious, well located. Unfortunately they have these Lower Ground Floor rooms to be avoided at all costs unless you feel like hibernating.

Genuine Expedia guest review

We enjoyed our stay very much! Never having been to London before and not knowing really what area to stay it was perfect for us. We took the Heathrow Express train from the airport to Peddington stop and got a 5 minute Taxi from the airport which only cost $5 lbs (a deal we thought) You could walk the 10 blocks or so, but we had some carry-on luggage […] and it was cold! We had missed out connection flight from Mumbai India to London and didn't arrive till the next morning ... we notified the hotel and they saved our room for us. They gave us a bigger room and a King-size bed ... truly a treat as we were exhausted from our travels. We freshened up and I took a LONGGGG hot bath which we did not have much even wArm water showers in INDIA!! WONDERFUL! We were in an area of the hotel that was just a short walk to restaurants... very reasonable! Shopping ... grocery store, pharmacy/drug stores ...as our luggage didn't arrive with us!! Needed a few things! We took the Hop-on Hop-off bus tour for that afternoon! GREAT! Again only a short few blocks to one of the stops! ALL-IN-ALL A WONDERFUL SHORT STAY! Wish we could have stayed longer!! Read more

Genuine Expedia guest review

My "apartment" was a four-person executive studio, and one person cancelled, so there were three of us, which was fortunate. Hard to believe four (adult) people could stay there, because with the sofa bed open there was no place to put suitcases. Given that, a few more hooks on the doors and walls would have been a big help for hanging towels, coats, […] etc., esp. since it was winter. Don't know where one could put a luggage rack. The beds need to be replaced, too. Noise from the next room was a minor problem. Other than those things, the place was clean, the utensils/appliances in the kitchenette were working, modern, and in good condition. Everything needed was there. The location (Bayswater) is wonderfully convenient. Read more

Genuine Expedia guest review

Was a great place for my friend and I to stay. Not sure if I would want to bring my young children, but I am sure the staff would do their best to try to accommodate them if I did.

Genuine Expedia guest review

We had a quite troublesome beginning with the hotel: they gave us an apartment in the back of the building, 2nd floor , no elevators (and we were a family of 5, with lugagge,,!!)..but the worst thing was that there was NO heat (in winter in London!) and they did not tell us anything on the check in...and when we asked (we had unpacked already..) they […] told us that tehy would provide us with portable heathers but nothing happened. The next morning I was really mad..and talked with the Hotel Manager....and to be honest, they recognized the error, and moved us to a different part of the hotel, and gave us a discount on the stay. As I always said, a good customer service is not based on not commiting mistakes, but to provide a good solution and be honest with your customers when you've failed.... Beyond that, the area is very nice (very good location) and the hotel is comfortable Read more

Genuine Expedia guest review

excellent location and perfect service. total bargain!

Genuine Expedia guest review

We were pleasantly surprised by the hotel. We found the room to be an adequate size for the 4 of us. The kitchen had all of the necessary equipment, and was very clean. The bath was a decent size with good water pressure in the shower and plenty of hot water. We found the staff to be very accommodating and helpful. The neighborhood felt safe with some […] interesting shops and restaurants nearby. The only drawbacks were the thin width of the hallways, and the loading of a truck on the street at around 11:30 at night on weeknights. We would definitely recommend the Grand Plaza Read more

Genuine Expedia guest review

Comfortable bed, clean bathroom and excellent service

Genuine Expedia guest review

The hotel was a bit old and dated, but livable and comfortable. Staff was very responsive to our concerns and questions. So a big plus there since you don't find that in a big city. Despite being a non-smoking hotel, given that the other people staying there didn't give a dam$# and would sneak smokng their cigarettes by opening the window of their room, […] and given that the hotel windows are leaky, we ended up inhaling their fumes. So if you're sensitive to that, this isn't the hotel for you. Read more

Genuine Expedia guest review

We expected more of an apartment style lodging. The main room contained two couches that converted into beds and one bedroom. Since we only had four people it worked out okay but if we had wanted to sleep six in that size "apartment" it would have been tough. The hotel tries hard but little things like no plug in the bathroom that works with hair dryers […] doesn't cut it with three women. Read more

Genuine Expedia guest review

If you are in London to be out and about this is a good hotel for you. We stayed 7 days and it suited our needs well. The room was small, but adaquate for 4. The bathroom facilities were fine with lots of hot water. The kitchen was useful and we cooked several breakfasts. If you need a decent place to sleep close to public transport and within walking […] distance of some nice spots this is ideal. Read more

Genuine Expedia guest review

Service and maid personal are great. Little confusion at front desk. Some of front desk where eager to help most were not. Do not use computer in lobby has a five minute limit and will only print six pages. It will not let you print boarding passes when printed four persons

Genuine Expedia guest review

The hotel staff was attentive to your needs and tried to remedy any concerns you had. Since the hotel was equipped with a kitchen, the fire alarm went off a few times during the night (someone probably forgot to use the exhaust fan and to open a window while cooking). Kensington Palace, shopping, and supermarkets are within walking distance from the […] hotel (which is very convenient). The rooms are cozy and the carpeting should be replaced. Read more

Genuine Expedia guest review

My husband, our adult daughter, and I enjoyed an 11-night stay in one of the Grand Plaza's “triple executive apartments” recently. We had a couple of minor problems in the apartment when we first checked in, but the service desk and the housekeeping staff quickly took care of those problems. We were very pleased with our stay. One of the main reasons […] we chose Grand Plaza was the option of preparing in-room meals. Being able to enjoy a leisurely breakfast with foods that we're accustomed to eating in the morning and then relaxing at the end of the day with an easily prepared supper was a major benefit of our accommodations. Obtaining the food we needed was easy because of a Marks & Spencer “Simply Food” store in the Whiteleys Shopping Center a block from the apartments. M&S ready-to-eat meals made supper preparation simple and delicious. The Grand Plaza also provided unexpected benefits: a free fruit basket for those who planned to write a review to one of several websites that provide information about hotels and one load of laundry done for free by the staff at their launderette. Read more

Genuine Expedia guest review

Two big problems. 1) Every night at 1-2:30 they have two service trucks pull in front of the hotel to take and deliver linens and what else I don't know. It's extremely noisy and wakes guests up. That's just crazy. 2) The front desk staff were not helpful at all. They didn't care about the noise. Not helpful with directions. Getting expensive car services […] vs. regular cabs. Read more

Genuine Hotels.com guest review

Hotel location is good, close to a day-to-day shopping area, and transportation. cleaning service is not up to the standard. Room service ladies does not treat guests well, they never return your greetings, or even smile to your face. It is a small thing but I really didnt like it.

Genuine Expedia guest review

It was only 5 minutes from the airport express train drop off, by taxi. Big bags no problem for train or taxi. The hotel was easy to find and was less then a half mile, 5 minute walk from every thing. Though it was a little farther to get out into the country side. I liked the old style rope windows and the radiator heaters. Nice Tv, electric ice box, […] shower and tub with good hot water, nice oven and stove, friendly folks in the territory and good Bible believing Gospel service nearby. And the Church was impressive. And a good gospel Tv channel at 725. The hotel is pretty peaceful, almost as if it was out in the country. Also the laundry service was good and cheap, plus same day service. The rough points are the elevator is slower then taking the stairs, they stacked baby buggies at the bottom of the stairs. They were usually so busy that you'd have to wait or ask some one else your questions. The internet was cutting out some and one of the staff was kind of hard to understand, but he's trying. No document scanner. They said the British government in the 1980s brought in cheap labor from India. The hotel set me up a ride to the Windsor Castle tour, which was pretty good, but the castle don't allow pocket knives, if they lock. And afterwards, they have you take the underground rail road home. I'd consider staying at the hotel again. Rick M Read more

Genuine Expedia guest review

Excellent, they even gave us a free basket with fresh fruit.

Genuine Expedia guest review

Grand Plaza Serviced Apartments are located in a very popular tourist area of London, central to many conveniences activities. Near by are two main Underground stops, Queensway and Baywater allowed us the ease of a short walk and a few tube stops access to nearly anywhere in the greater London area. The staff were crisp but polite, very knowledgeable […] and helpful. The rooms were clean, well-maintained, windowed, with proper heating and bathroom facilities. Our kitchen was well equipped for simple cooking and clean up. Many outlets about the room gave the four of us plenty of places to re-charge the many devices that seem to be needed these days. Lastly the cleaning staff were amazing, tiding up every day, adjusting to our needs without being prompted or reminded. My highest marks would undoubtedly go to the cleaning crew. Overall the Plaza helped make our London stay very pleasant and comfortable. Read more

Genuine Expedia guest review

The location is excellent - we were close (5 minutes walk) to 2 subway stops, walking distance to Hyde park, and some wonderful neighbourhoods. Also, one load of laundry is free! BUT: BEWARE - the pictures and descriptions are very misleading. We had booked an "Apartment" which purportedly sleeps 4 people - got there to find a tiny basement space with […] one area as a small bedroom and an uncomfortably small second room with half- kitchen and a sofa-bed, with no space to move. We pretty much took one look and had to upgrade to a 2 bedroom "apartment" - also tiny but with a second bed, for 50 pounds more per night. Our initial "room for 4" would have been barely OK if the sofa didn't need to be opened, i.e. for a couple with one child. Also, the guest book states the cleaning crew will "hoover" every day, but they zipped thru making the beds in 2 minutes every day for 4 days without even bringing a vaccum cleaner. The lobby has a tired-ish smell. The front desk tries to help but they just don't have much to offer - management obviously does not believe in repeat buisness or putting money into the property. Read more

Genuine Expedia guest review

Excellent location and excellent staff, especially the young woman (Ilvenia) who helped us secure a taxi early in the morning to make our train connection to Paris. The fruit basket was filled with delicious fruit.

Genuine Expedia guest review

Plenty of room. Well done kitchen area. Location close to everything you need. Xtremely quiet and location. We never have stayed in such a quiet place.

Genuine Expedia guest review

Great location outweighs any small setbacks that we might have had. This is not a luxurious property but a comfortable and clean tourist accomodation. Will book again on my next trip to London. Special note for the staff ... caring, courteous and attentive.

Genuine Expedia guest review

Good value, convenient location, comfortable beds....uneven floor in room and narrow halls were tough to navigate.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very nice hotel with big rooms. The only problem was the last night we were there, the fire alarm kept going off. I think it went off five times for about 15 seconds each. I'm assuming this was a rare glitch. Otherwise it was a very good experience with great housekeeping.

Genuine Expedia guest review

Rooms were great. Front desk could have been a little more helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

My three daughters and I were very pleased to receive an upgrade to a two bedroom apartment. However the carpet was nasty and worn out and the rooms were badly in need of paint. Stairs led to every room. A huge kitchen window was loose in the frame and when I lowered it, the window almost fell out,. The staff was very nice and helpful. We appreciated […] the staff person that stored out luggage before check in time so that we could explore the area. The driver that took us to our train was helpful and polite. London is beautiful! Read more

Genuine Hotels.com guest review

Rooms have all the equipment you would hope. Only negative thing was that the extra beds for kids were stonehard.

Genuine Hotels.com guest review

Very nice clean, large room. Staff helpful, luggage drop was great so that we could start sightseeing and return when our room was ready. Outside courtyard is a little confusing to navigate but overall very pleased with our stay.

Genuine Expedia guest review

Great hotel overall, only point is older & worn carpets make it look shabby, when it really has all other points are fine. They should put in tile or other durable material instead of carpets. I'd rec'd this place to everyone, really enjoyed great location & hotel.

Genuine Expedia guest review

No AIr condtioning only an AIr cooler. Very ineffective for a 4 person room Hotel was very near Transport. Good location

Genuine Expedia guest review

The room was a decent size but you could tell the overall size when 3 luggage are opened up. The shower did not have a complete door, so water gets everywhere. The hallways are extremely small, maybe a little larger than a large rolling luggage. The price is good for the area and the tunnel is within reasonable walking distance. Walk past the first […] station down to Queensway station, it makes more sense when getting around. Just south is Kensington Park and Hyde park. overall, it's a room, with a bed or two in a decent area for what can be considered a good price. I probably wouldn't stay again, unless the price was half the other hotels. Read more

Genuine Hotels.com guest review

Overall this is a great hotel to stay at while in London - spacious rooms (including a kitchenette), great service, free internet and a location that cannot be beat (5-10 min walk to 2 tube stations, a 20 min walk to major train station and near tons of restaurants offering a variety of cuisines and lots of shops/a mall). We were very happy to experience […] this part of London - more of a neighborhood feel. The lobby of the hotel is nice and they have a nice laundry service, but the hallways and rooms had an old or "food" smell to them, possibly due to what looks like old carpet. The bathrooms also do not have a curtain (tiny glass door) so we had a lot of water splash out onto the floor. Lastly, we were on the ground floor and late at night disturbed by people hanging out on the porches or sidewalks just on the outside of our room - we recommend asking for a room on a higher floor (unless you don't want to take the stairs/elevator). At the end of the day, we would definitely stay at this place again - perfect for the price and location! Read more

Genuine Hotels.com guest review

There were 3 of us and we were crammed into 1 room. There was barely enough room to walk around the room. I know that they call everything apartments in Europe but this was nowhere near what I was expecting.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The staff were friendly and the help came immediately when I asked ..the location is great .. But little problem .. Was coming from out side .. There was lots of noises all day .. But it was ok .. We get used to :) .. Rooms cleaned every day..and housekeeping were too polite.. Also the laundry service is excellent .. First clothes are free of charg […] es.. Read more

Genuine Expedia guest review

Since we had a ground floor room. Upon entering the room it was very disappointing. The room was dark, musty, hot, and very uncomfortable four the 4 of us. Since we were on the ground floor the smell of cigarette and garbage would come through the window, there was no airconditioning in the room. This is not what I was expected, it was no where near […] the photos Expedia or on the Hotel web site. Read more

Genuine Expedia guest review

A very comfortable room, clean, spacious, with a lot of natural light.

Genuine Expedia guest review