It wasn't in a great neighborhood. Our room in the hotel (and probably all the other rooms) were unlevel. The kitchen table and bed/end tables were on a slope. It was very uncomfortable. The bathroom was tiny. The staff were not friendly.Genuine Hotels.com guest review
"A beautiful hotel with access to everything."
What a great experience! With an athlete and a serviceman in the family, we travel a LOT, in the US and abroad. We were in London for Triathlon World Championships. Also happening in London was Fashion Week, so things were quite busy around town. But our hotel seemed uneffected. On our arrival we were greeted warmly and checked in quickly, even with […] a lobby full of other arriving athletes and guests. The hotel is a beautiful old building near the neighborhood of Notting Hill. It's quiet, and we felt quite safe walking there at night. It was close to Tube stations, shopping and restaurants, with things to do and see whichever direction you walked. And with the Tube nearby, you could visit any part of London in no time. Our room was small for 4 people, but normal by European standards, and fine for a family. It had a kitchenette, wi-fi, tv and dvd player. And comfy beds. You could also purchase great breakfasts in the breakfast room in the mornings. We slept soundly, not hearing much street noise or anything of our neighbors. Other perks were the towel warmer in our bathroom, and a launderette that would wash your first load of laundry for free. Also, housekeeping always came through without disturbing us. And you could get a map of the area from the front desk that had discounts to local restaurants. I can't say enough about how much we enjoyed our stay! Each time we came back to our room, it was like coming home. The Grand Plaza was a great place to stay! Read moreGenuine Expedia guest review
My wife and I enjoyed our stay. The staff was always cheerfully helpful. the location of the hotel was great - convenient to Hyde Park and tube stations. also many good restaurants to choose from nearby.Genuine Hotels.com guest review
Our experience at this hotel was great. I found our room to be very comfortable and spacious. It is located very close to the Tube stations which made our travel around London very convenient. There are many restaurants and grocery stores within a short walk from the hotel. The staff was always very courteous.Genuine Expedia guest review
"nice hotel close to bayswater shops"
I booked this through unpublished expedia rates and was pleasantly surprised. The room was enormous - very spacious, a really comfortable room. It would be awesome for long stays in London especially with the great kitchenette. The bathroom seemed newly renovated and overall I enjoyed the room. It was a tiny bit noisy at night with late night people […] walking home etc but didn't bother me too much. The hotel staff and service was okay as well. Read moreGenuine Expedia guest review
"Would probably stay again"
This hotel is conveniently located close to shops and pubs and is within easy walking distance to Hyde Park and Kensington Palace. Rooms are comfortable but nothing fancy, although the sleeper sofa left something to be desired. Having the mini kitchen was very nice; grocery stores are about a 5-minute walk. Staff were helpful and accommodating. They […] do offer laundry services, but don't put it off till the last minute -- turnaround time is about 24 hours. Read moreGenuine Expedia guest review
"Nice place close to the Underground & restaurants."
Nice but expensive! It includes everything one needs and it is close to restaurants/takeaways, transportation and the Hyde Park. The rooms are of good size and the staff are helpful. The cleaning of the room apart from the bed sheet replacement was poor!!!Genuine Expedia guest review
"Very quiet, lovely place close to transportation."
This was a great place to stay and we really enjoyed having the kitchenette and private bath along with a nice comfortable bed. The hotel area was very quiet and close to local transportation (Tube station within 3 blocks), grocery stores, eateries, etc.Genuine Expedia guest review
"close by Portobello market and \hyde park"
'sCreally enjoyed the location and the environement which was very tourist friendly. With the Underground and the Big Bus tours, it is enough to understand the City of London. But there is much more to see which will require more visitsGenuine Expedia guest review
"Good family place"
Good place for our family of 5 We had room and comfort. However, don't go here during the Notting Hill Festival which is at end of August each year. Many people crowd streets and impossible to get a cab or subway out of the area.Genuine Expedia guest review
"Review of Grand Plaza Serviced Apartments"
Perfect Location with close access to London underground & city buses. Nice safe neighborhood with plenty of multi-international restaurants & grocery stores within walking distance. Rooms had fully equipped Kitchen and plenty of space for a family of 4 to sleep comfortably.Staff was very friendly & extremely courteous towards all it's customers. Local […] phone calls made from the room were free. Read moreGenuine Expedia guest review
The hotel had rented rooms above and below us to some underage Spanish teens. They started partying with foul language. When we complained the manager said they were just "kids" The drinking and shouting went on until after midnight. The second night the when we complained again. The teens started banging on the walls and ceiling to let us know they […] didn't like our complaining. This time the manager said he might be able to move us. Again it was late at night and we had young children in our room. Next time I will call the police Read moreGenuine Hotels.com guest review
"Clean and comfortable"
There were 5 of us, 2 adults and 3 teens. The room was comfortable. My husband and I had a separate room. It was nice to have a kitchen area and a fridge. The bathroom was spacious. The continental breakfast which was not included in our room rate was worth the extra money. It was plentiful and had many choices. (We were even able to take stuff with […] us for later). The staff were helpful. All in all a good choice. Read moreGenuine Expedia guest review
"Good place for 3 people"
The apartment was clean and a good value for 3 people. We liked having a kitchen where we could make our own breakfasts. There was some remodeling going on so the lobby area wasn't so nice, but otherwise it was fine.Genuine Expedia guest review
"A Nice Option"
Our accommodations were a two-bedroom apartment, a small common room with kitchenette between two bedrooms. Each bedroom had its own bath. One of the bedrooms was large with a huge bathtub in the bathroom, the other very small but also with its own shower and toilet. This was perfect for my daughter and me. It is in a nice location, just north of Kensington […] Garden, near Notting Hill. Although the breakfast is charged separately, it is excellent and reasonably priced. There are a number of dining options within a relatively short walk. Bus and underground stations to major attractions are also in close proximity. The facilities are clean and comfortable but not luxurious. We enjoyed our stay. Read moreGenuine Expedia guest review
"Good location and value"
Nice hotel. They were updating with paint and carpet. Would stay there again.Genuine Expedia guest review
"Nice hotel with convenient location"
The room was perfect size for our family and the kitchen was a great way to save some money on meals!Genuine Expedia guest review
"Good for families"
Family apartment is comfortable for 2 adults and two young teens. Good locations with easy walk to well-connected tube stops. Stores and restaurants nearby. Neighborhood an interesting mix of residents and tourists. The staff was very nice. We enjoyed the continental breakfast. Booking thru Expedia gave us "VIP" status which meant half price for breakfast. […] Without that I don't think it would have been a good value The only problem we had was noise. On the ground floor we were not comfortable leaving the windows open so we needed the air conditioner, which worked well except that every few minutes it gave off a buzzing noise that made it difficult to sleep. We reported this to front desk and they said they would look at it but the problem was still there the next night. The people above us seemed to be playing basketball at times. In the morning there was a jack ER going somewhere nearby starting around 830 The pictures on the web make the place look a little snazzier than it really is. The photos are accurate, though. It's just that they put the place in the best possible light Despite the minor issues we woul stay there again and would recommend to families Read moreGenuine Expedia guest review
The hotel is very nice Although we need access to the lift Rooms with lift access has no air condition only they will put a small cooler I tried opening the windows but during day time it does not help Other rooms with air condition has no left So it will be hard for a push chair and lagguages to go up and down Decoration and cleanness are nice Close […] to the shops and hyde park 3 min walking to underground and bus stops I will stay again but not in the summer Read moreGenuine Expedia guest review
"Great for family"
Perfect for our family of 5. Location was key: 2 blocks to tube. Close to eateries, sandwich shops and a mall, which had a grocery store with good selection of fresh and prepared foods. We had a family room: one queen with the one bathroom (not best for traffic!) the kids were in attached room with the kitchenette and 2 double beds, a spacious set up […] for Europe. Our room faced front so with our windows open, the occasional streetnoise was heard , ask for a back room, if you want quiet. No A/C but ceiling and portable fans helped. Kitchen was nicely equipped free coffee packets was a treat. Baggage storage was nice convenience. Staff seemed indifferent but room was clean/modern, location is a beautiful neighborhood, felt very safe walking back from tube at midnight. Read moreGenuine Expedia guest review
"Perfect for a family trip"
My family was traveling to London for a vacation, and this was perfect. There are many restaurants and a couple of grocery stores on Queensway Road near the hotel, so reasonably priced food was a short walk away - a big plus for a family trying to travel on a budget. The hotel was walking distance to the Portobello Road market in Notting Hill, which […] was a fun diversion. The room was clean and nicely appointed. My only complaint would be that one of the beds, a sofa conversion, was a little firm, but I just told my kids to tough it out. Read moreGenuine Hotels.com guest review
"Room was small and stuffy"
2 adults and 2 teenagers in a room with one double bed and one fold out couch. Both beds were very uncomfortable. Room was much smaller than website photos depicted. Weather was hot and room had very little ventilation. Hallways are narrow and long. Best aspect is location. Quiet and safe, lots of shops and restaurants nearby, easy access to tube s […] tations. Read moreGenuine Hotels.com guest review
"A good option for families."
As a family of 4 we normally share a room with two double beds when travelling. However hotel rooms in London are notoriously small and we didn't fancy being cooped up in a tiny space for five days. We chose the Grand Plaza Apartments in order to get the benefit of beds in separate rooms and a kitchenette. I'll try and make this review as honest as […] possible. Note that the apartment offers a fruit basket gift to all those who review the hotel while they stay, but we did not do this. First impressions : The room itself was very disappointing. It certainly wasn't as modern as the room pictured on Expedia and was a very strange L-shape. Plus it was excruciatingly hot and there were only two fans in the room which did little to cool things off. The hotel promoted having just had a makeover but I'm fairly sure our room was not part of this modernisation. The carpet in particular was horrendous. The room functioned OK during our stay (just) and was cleaned adequately. It was fairly quiet except for being able to hear people walking down the corridor. Second impressions : Overall, the amount of space offered in the room made the experience bearable. However we felt our room bore no resemblance to the photos online and this needs to be addressed. To balance this, the location of the hotel and proximity to tubes is excellent, and they offer a great washing service for a small fee. Read moreGenuine Expedia guest review
"Good value for family"
Basic rooms, but good value for a family. Close to the tube and Kensington Gardens, and more quiet than I expected despite the fact that our apartment was on the 1st floor.Genuine Hotels.com guest review
"Hyde park location"
The cleanliness of our room was not what it should have been. It also needed a coat of fresh paint.Genuine Expedia guest review
"Excellent location for budget facilities!"
Situated 5 minutes from Bayswater Tube Station, this serviced apartment building suited our minimal needs. Do not expect more than 2-3 star accommodations. This place serves as a clean, safe place to sleep while being in an ideal location. The staff was very helpful in arranging airport transport. Don't bother with breakfast at the hotel........there […] are plenty of breakfast options along Queensway en route to the tube station. Read moreGenuine Expedia guest review
"Great place for family"
We had a very nice experience here! Got upgraded to a two-room, three bed suite, which was perfect for a family of four (one son, one daughter). Could hold six, though. Kitchenette was great for breakfasts and evening cocktails. Both our rooms had air conditioning, although not all rooms here do. Room was cleaned every day and thoroughly cleaned (bed […] linens) on the third of six days. Got a complimentary load of laundry done and a complimentary fruit basket, with enough to last all week. All in all, a great stay. My only complaint would be the carpet, which needs to be replaced or at a minimum cleaned. Read moreGenuine Expedia guest review
"I wouldn't do it again."
I really wanted this to work -- an apartment big enough for our family of six with a kitchen as well in a moderately good location. Unfortunately, the property was very noisy. Older children or teens played outside our first floor apartment late at night. The air conditioner made strange sounds. The real problem, though, is that the beds are extremely […] uncomfortable -- bad mattresses, bad pillows, bad bed linens. Read moreGenuine Expedia guest review
"Rooms are to HOT"
The room was way to hot!!! There was no a/c except a unit on the floor which only blew warm air out, when we complained they put an ice pack in it, still didnt blow out cool air, then they gave us a fan. We did not spend much time in the room because of this. One of the beds were also as hard as a rock and when we complained they gave us a matress cover, […] which made it a little softer but to much, still unconfortable. For the amount of money we spent here per night we feel like wee got ripped off. The only reason we did not leave is because we really didn't know where else to go. I wish I had read move reviews before staying here. Read moreGenuine Expedia guest review
"Attractive and convenient spot to use the subway"
,lovelyGenuine Hotels.com guest review
Rooms were newly refinished and in great shape. Front desk was surly but efficient. Housekeeping and laundry services were excellent. Hotel was very convenient to Tube stop. However, this may have been the noisiest hotel I have ever stayed at. It was right on the main road where there were man pubs and large crowds gathered outside after closing hours […] (200am) to continue their celebrations. We moved rooms but were on an open courtyard over some largre exhaust fan. I;m not sure I would go there again. Read moreGenuine Hotels.com guest review
"Great hotel, very pleased with our stay!"
We had the best experience at the Grand Plaza, we thought the location is great, rooms were very nice and cozy, staff was extremely helpful. If you go out of the hotel and left youll walk a couple blocks down to Queensway rd, this road has so many restaurants and shops which is very nice we ate dinner then didnt have to walk too far to the room and […] when we went shopping we didnt have to carry bags so far. It is also located near the Bayswater and Queensway underground stations which is extremely convenient, we took the underground EVERYWHERE it is so easy to use and so convenient. Overall, we had a great stay and were extremely pleased, the staff arranged transportation to and from the airport and train station, the room was great, and we thought the location was perfect. Read moreGenuine Expedia guest review
"Too cramped and hot"
We were a party of three; two seniors and a grandson. The room was too small and the lack of A/C made it very difficult to sleep. I would not stay there again w/o A/C. PGenuine Expedia guest review
"Great location. Close to tube; plenty of taxis."
Great place to stay. Restaurants, supermarket and shops very close by. Was traveling with a five year old and felt safe.Genuine Expedia guest review
"Good for base for sightseeing."
This is a good hotel if you are looking for a (relatively) inexpensive hotel in London for sightseeing. Wouldn't want to hang out in the room all day but it's convenient to the Bayswater Tube stop and taxis come by with frequency.Genuine Expedia guest review
"Great location & service, but small, hot room"
The hotel is centrally located, only a few minutes' walk from the subway station, numerous good restaurants and grocery stores, and Kensington Gardens. The building is modern and in good condition, and the staff are helpful and friendly. However, we did find the apartment rather cramped, not so much because of lacking square footage, but because of […] the way it was laid out. Also, it was uncomfortably hot, even with the windows open, though the temperature outside was only in the low seventies (Fahrenheit). There is no air conditioning. There were a couple of evaporative coolers in the apartment, but we weren't sure how to use them (I suppose we could have asked for help with them, but we didn't). Read moreGenuine Hotels.com guest review
"Good location but hotel needs work!"
Stayed here at a recent visit to London. The "hotel" is really an old apartment building. The floors were so slanted from settling that they literally had to anchor the furniture to the walls to keep it from tipping over! There were also 2 x 4s placed in the doorways to help fill the gaps under the doors. I would not stay here again despite the decent […] location near Hyde Park. Read moreGenuine Expedia guest review
We had a great time. The hotel is located very close to tube station which made it easy to travel throughout London. I would stay again.Genuine Expedia guest review
The hotel location was exceptional, close to 2 underground stops which made it very convenient to get around London. Also within walking distance to food stores and restaurants. Nice to have coffee in the room while getting ready for your day. Hotel staff was friendly and very helpful with very question we asked. We were greeted very time we entered […] the lobby. Would recommend to all and will stay there on our next visit. Read moreGenuine Expedia guest review
"Perfect for a family larger than four"
They have recently refurbished this hotel. I have no idea what it was like before, but we were pleasantly surprised at the roominess of this. It is difficult to find a hotel that fits our family of five and this did so easily. It is not close to the central London tourist sites, but it is close to Kensington Gardens (which was perfect for my daughter […] and I to run in), tons of restaurants, the underground stations, and the hop-on hop-off bus stop. The kitchenette made it perfect for us to do breakfast in our room, although the hotel does offer breakfast on site for an extra cost. They have laundry facilities, with my first load being free. As we were traveling for 2 weeks, this was a surprise blessing. The front desk was always friendly and helped print out our boarding passes and tickets when needed. I had read in reviews that it could be loud at nights because it is close (about 2 blocks away) to the pubs. We did notice some noise in the evenings, but my girls are all older so it didn't affect us too much. The only issue I had was our carpet did not look as if it was vacuumed when we got to the room. My husband asked the front desk to vacuum it again but gave the wrong room number, so it was our fault that it was not addressed. Read moreGenuine Expedia guest review
"Close to everything!"
We had a two bedroom apt for our family of four. Plenty of room, enjoyed having a kitchen. We bought breakfast foods a the nearby markets. So close to tube, pubs, shopping!Genuine Expedia guest review
"Convienent location in London"
Hotel is close to two subway stations and a 15 minute walk to Hyde park. With the location, we were able to access to all the major attractions within 20 minutes via subway. The hotel is located in a nice neighborhood. So an evening walk is a very safe and pleasant experience. There are many ethnic restaurants around queens way. If you like Chinese […] food, many of the famous China Town eateries have branches here too. Read moreGenuine Expedia guest review
The hotel is located in a quiet neighborhood a short distance from a street containing groceries stores, restaurants, pubs and underground and bus transportation. Our room was designed for maximum utilization of space, clean (daily serviced) and very comfortable. The staff was helpful and pleasant during our 10 day stay. We highly recommend this hotel […] for those seeking reasonable accommodations during their visit of London’s historical and entertainment sights. FWS Read moreGenuine Expedia guest review
Stayed there during the week. Good location, close to Queensway and the underground stations and the mall there, close to Hyde park. Friendly helpful staff. Clean and spacious. But no gym or other extra facilities. Wifi was free, but too slow to function. I'm very happy about my stay though.Genuine Expedia guest review
"Great hotel for a family!"
The location is excellent, staff very helpful and pleasant, furnishings as described on their website. Overall, my family and I were very, very pleased with our experience with this hotel. I would stay there again without hesitation!Genuine Expedia guest review
"Good overall but with note of caution"
We really liked the location of this hotel. Was close to restaurants, shops, and the tube station (Bayswater). Staff were friendly and helpful, . The continental breakfast each morning was excellent and breakfast staff could not have been nicer. The rooms overall were comfortable - good showers, good beds. Nice to have mini fridge in room. However: […] we were extremely disappointed in one aspect of our experience. When we arrived, front desk staff made a huge deal of having "upgraded" our room. Staff emphasized this fact several times and when we asked exactly what the upgrade was, she said our room slept 4 rather than two. We wondered why this was such a big deal since there were only two of us and we did not need to accommodate two additional people. Frankly, I was suspicious from the get-go. Turns out I was right. Our room faced a garden and was on ground level. Outside our window was a stoop. Next door to our room was a hostel that served youthful travelers who used the stoop right outside our window to congregate, smoke, drink, and talk loudly every night until well into the wee morning. We had to call the front desk several times and they called the police. We were really put out with this situation since we believe the hotel knew full well that this occurred frequently and other guests certainly had had to deal with this. We felt we were purposely put in this room under the guise of being "upgraded." Read moreGenuine Expedia guest review
Room was OK. West facing and with late British sunsets, terribly hot from early afternoon until past midnight when outside temps above 70 which was most of our 4 night stay. No fans or AC. Also when we booked for 3 people in the room at the price that was quoted for 2 there was no change and I did not notice the total was 50 per cent higher. We got […] no extra space and a hidabed for 50 per cent over charge they would have gotten if there had been just two of us. Moral is ask for an east facing room in London in the summer if they don't have AC. Read moreGenuine Expedia guest review
Upgraded to a 3 bedroom suite. Good location and helpful staff. The only problem we had was the main shower drain was clogged. We requested service but the person that showed up was a member of the cleaning staff. She said someone else would return but no one showed up. Only stayed one night so we used the other bathroom. I would stay here again..Genuine Expedia guest review
"Good hotel for tourists."
The hotel is situated in good place. It is not very comfortable, but the stay was pleasant and hassle free and the service attentive.Genuine Expedia guest review
"Relaxing place to stay"
My only disappointment was that contrary to Expedia's information there are no smoking rooms in the hotel. Also I thought continental breakfast at 9 or 10 pounds was very expensive. Although in a quiet area there is no parking for visitors.Genuine Expedia guest review
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