All hotels in London, England, United Kingdom
1 room, 2 adults
You can collect Welcome Rewards® nights here42 Princes Square, Bayswater, London, England, W2 4AD, United Kingdom, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.8 / 5Good

Score breakdown (from 1,558 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.9
  • Comfort
    3.7
  • Condition
    3.7
  • Neighborhood
    4.3
3.0 / 5Good
"The Grand is overrated."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
Good location. One staff member, a young lady, was extremely helpful but she was the only one. The rest we found to be complacent and indifferent. The elevator was extremely slow and most times full or in use. We didn't mind the stairs most times but I would not recommend to weary travellers. The internet was down for 3 days of our 5 day stay! Absolutely terrible. Had to work at a nearby coffee shop to conduct business. Very annoying. Could not get a receipt upon check out since the attendant said that the printer was in use and would take 4 or 5 minutes. (On the way to catch a flight at 6am) Had to pay by credit card for the incidentals just to get a credit card terminal receipt otherwise he couldn't provide one if I paid cash. - Not sure about that! I have my own business and it did not sound legit. Rooms was very nice and comfortable and good location but overall, I wouldn't stay again. I wouldn't intentionally deter others especially if they find this to be a good price compared to other places. Not for me though. Thank you.
Genuine Expedia guest review
Other trip Oct 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Grand Plaza apartments are in an upscale neighborhood and which is a good starting point to many sights in London. The apartment we stayed in was very clean with comfy beds. It was nice having a kitchen. The staff were very helpful and responded quickly to requests.
Genuine Hotels.com guest review
6 night trip Oct 8, 2013
Paula
US
4.0 / 5Excellent
"Perfect base for our London family trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel seemed very good from the website, and was advertised as "luxury apartments". Well, I have a different definition of "luxury" then the hotel owners, and this is not it. However: The hotel is 5 min from Bayswater tube, nice and clean and provide you with a room or two, a clean and fresh bathroom and kitchenette (but without the advertised dishwasher). There's also a nice selection of restaurants around Bayswater Tube Station. The personnel at the hotel was very helpful and friendly, providing assistance for all our needs. The continental breakfast was as good as a continental breakfast can get, with real cappuchino, latte and other coffees being made and served by hotel personnel. All in all good value for the money, and we only spent about 2 hours in the room each day except from when we were sleeping.
Genuine Expedia guest review
Other trip Oct 16, 2013
Rune
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Friendly staff. Good location and close to the Bayswater Tube. Hotel hallways are a maze. Comfortable room and it was nice to have a small kitchen.
Genuine Hotels.com guest review
7 night trip Sep 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Ideal Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The Grand Plaza Serviced Apartments were great. We three women enjoyed our stay there and would stay there again. The staff were friendly and helpful in all ways. Rooms were clean and comfortable for the three of us. My only complaint was that I felt the room was too warm even with the air conditioning that was in the room. The hotel itself was an ideal location, very close to two tube stops, Bayswater and Queensway. Lots of places to eat and shop.
Genuine Expedia guest review
Other trip Oct 11, 2013
Nina
US
5.0 / 5Outstanding
"Great hote!!! Very clean and excellent location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We enjoyed our stay at this hotel. Close to the underground and great shopping! We loved having a kitchenette and a second Tv with a couch and table. Our room was very clean and quiet. Can't wait to come back here again!
Genuine Expedia guest review
Other trip Oct 10, 2013
Terri
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We had a great visit while in London. Would definately stay at this hotel again!
Genuine Hotels.com guest review
5 night trip Sep 25, 2013
A Traveler
US
3.0 / 5Good
"Good location"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Refridge broken entire stay. No response to requests to have it fixed. Purchased food that ended up spoiled. Expected much better service for cost.
Genuine Expedia guest review
Other trip Oct 2, 2013
susan
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The room was a very good location near Hyde park and multiple tube stations. Rooms were a good size but the bathroom ceiling was low I'm 6'3" and I had to duck in the shower. Also this alarm went off a couple of mornings which was very annoying. Other then that my girlfriend and I had a wonderful experience everything was great.
Genuine Expedia guest review
Other trip Sep 30, 2013
wyatt
US
2.0 / 5Fair
"great location but really needs a remodel!"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
This hotel is in a great location, close to 2 tube stops (Queensway and Baywater). The surrounding neighborhood was great, staff service was average. The apartment we rented had dirty carpet, was desperately in need of painting, had an old, stale smell with a very strange layout that required you to do multiple steps within the unit. The kitchen was poorly equipped with a broken hot pot and very few kitchen implements.
Genuine Hotels.com guest review
4 night trip Sep 24, 2013
James
US
4.0 / 5Excellent
"More room than usual for London"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The one bedroom apartment did have sufficient room and had everything you need, but the bed was not that comfortable, the carpet and sofa was really worn/dirty and there was no air conditioning. They did provide a "cooler" (fan that uses water), but you still could not get the room below about 76-78F (this is in September). The bathroom was good, with a regular shower and tub. There's a hostel or something next door so if you open your window at night (to get cool) you can get a ton of partying noise till late. Hotel info said you could get wine by room service, and then found out the new owners cut out all alcohol sales. The continental breakfast was OK but nothing special for the price. It is very convenient to the Underground and a lot of shops are 2 blocks away.
Genuine Expedia guest review
Other trip Sep 28, 2013
Tracy
US
1.0 / 5Poor
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
It wasn't in a great neighborhood. Our room in the hotel (and probably all the other rooms) were unlevel. The kitchen table and bed/end tables were on a slope. It was very uncomfortable. The bathroom was tiny. The staff were not friendly.
Genuine Hotels.com guest review
3 night trip Sep 15, 2013
Annette
US
5.0 / 5Outstanding
"A beautiful hotel with access to everything."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
What a great experience! With an athlete and a serviceman in the family, we travel a LOT, in the US and abroad. We were in London for Triathlon World Championships. Also happening in London was Fashion Week, so things were quite busy around town. But our hotel seemed uneffected. On our arrival we were greeted warmly and checked in quickly, even with a lobby full of other arriving athletes and guests. The hotel is a beautiful old building near the neighborhood of Notting Hill. It's quiet, and we felt quite safe walking there at night. It was close to Tube stations, shopping and restaurants, with things to do and see whichever direction you walked. And with the Tube nearby, you could visit any part of London in no time. Our room was small for 4 people, but normal by European standards, and fine for a family. It had a kitchenette, wi-fi, tv and dvd player. And comfy beds. You could also purchase great breakfasts in the breakfast room in the mornings. We slept soundly, not hearing much street noise or anything of our neighbors. Other perks were the towel warmer in our bathroom, and a launderette that would wash your first load of laundry for free. Also, housekeeping always came through without disturbing us. And you could get a map of the area from the front desk that had discounts to local restaurants. I can't say enough about how much we enjoyed our stay! Each time we came back to our room, it was like coming home. The Grand Plaza was a great place to stay!
Genuine Expedia guest review
Other trip Sep 25, 2013
Teresa
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My wife and I enjoyed our stay. The staff was always cheerfully helpful. the location of the hotel was great - convenient to Hyde Park and tube stations. also many good restaurants to choose from nearby.
Genuine Hotels.com guest review
5 night trip Sep 11, 2013
A Traveler
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our experience at this hotel was great. I found our room to be very comfortable and spacious. It is located very close to the Tube stations which made our travel around London very convenient. There are many restaurants and grocery stores within a short walk from the hotel. The staff was always very courteous.
Genuine Expedia guest review
Other trip Sep 20, 2013
Mary
US
4.0 / 5Excellent
"nice hotel close to bayswater shops"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I booked this through unpublished expedia rates and was pleasantly surprised. The room was enormous - very spacious, a really comfortable room. It would be awesome for long stays in London especially with the great kitchenette. The bathroom seemed newly renovated and overall I enjoyed the room. It was a tiny bit noisy at night with late night people walking home etc but didn't bother me too much. The hotel staff and service was okay as well.
Genuine Expedia guest review
Other trip Sep 18, 2013
Kat
US
4.0 / 5Excellent
"Would probably stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is conveniently located close to shops and pubs and is within easy walking distance to Hyde Park and Kensington Palace. Rooms are comfortable but nothing fancy, although the sleeper sofa left something to be desired. Having the mini kitchen was very nice; grocery stores are about a 5-minute walk. Staff were helpful and accommodating. They do offer laundry services, but don't put it off till the last minute -- turnaround time is about 24 hours.
Genuine Expedia guest review
Other trip Sep 16, 2013
A Traveler
US
4.0 / 5Excellent
"Nice place close to the Underground & restaurants."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Nice but expensive! It includes everything one needs and it is close to restaurants/takeaways, transportation and the Hyde Park. The rooms are of good size and the staff are helpful. The cleaning of the room apart from the bed sheet replacement was poor!!!
Genuine Expedia guest review
Other trip Sep 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Very quiet, lovely place close to transportation."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was a great place to stay and we really enjoyed having the kitchenette and private bath along with a nice comfortable bed. The hotel area was very quiet and close to local transportation (Tube station within 3 blocks), grocery stores, eateries, etc.
Genuine Expedia guest review
Other trip Sep 6, 2013
A Traveler
US
4.0 / 5Excellent
"close by Portobello market and \hyde park"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
'sCreally enjoyed the location and the environement which was very tourist friendly. With the Underground and the Big Bus tours, it is enough to understand the City of London. But there is much more to see which will require more visits
Genuine Expedia guest review
Other trip Sep 3, 2013
A Traveler
US
4.0 / 5Excellent
"Good family place"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Good place for our family of 5 We had room and comfort. However, don't go here during the Notting Hill Festival which is at end of August each year. Many people crowd streets and impossible to get a cab or subway out of the area.
Genuine Expedia guest review
Other trip Sep 2, 2013
DD
US
4.0 / 5Excellent
"Review of Grand Plaza Serviced Apartments"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect Location with close access to London underground & city buses. Nice safe neighborhood with plenty of multi-international restaurants & grocery stores within walking distance. Rooms had fully equipped Kitchen and plenty of space for a family of 4 to sleep comfortably.Staff was very friendly & extremely courteous towards all it's customers. Local phone calls made from the room were free.
Genuine Expedia guest review
Other trip Sep 2, 2013
SK
US
1.0 / 5Poor
"Bad Management"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The hotel had rented rooms above and below us to some underage Spanish teens. They started partying with foul language. When we complained the manager said they were just "kids" The drinking and shouting went on until after midnight. The second night the when we complained again. The teens started banging on the walls and ceiling to let us know they didn't like our complaining. This time the manager said he might be able to move us. Again it was late at night and we had young children in our room. Next time I will call the police
Genuine Hotels.com guest review
3 night trip Jun 26, 2013
B
US
4.0 / 5Excellent
"Clean and comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
There were 5 of us, 2 adults and 3 teens. The room was comfortable. My husband and I had a separate room. It was nice to have a kitchen area and a fridge. The bathroom was spacious. The continental breakfast which was not included in our room rate was worth the extra money. It was plentiful and had many choices. (We were even able to take stuff with us for later). The staff were helpful. All in all a good choice.
Genuine Expedia guest review
Other trip Aug 25, 2013
Ilene
US
4.0 / 5Excellent
"Good place for 3 people"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The apartment was clean and a good value for 3 people. We liked having a kitchen where we could make our own breakfasts. There was some remodeling going on so the lobby area wasn't so nice, but otherwise it was fine.
Genuine Expedia guest review
Other trip Aug 23, 2013
Jan
US
4.0 / 5Excellent
"A Nice Option"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our accommodations were a two-bedroom apartment, a small common room with kitchenette between two bedrooms. Each bedroom had its own bath. One of the bedrooms was large with a huge bathtub in the bathroom, the other very small but also with its own shower and toilet. This was perfect for my daughter and me. It is in a nice location, just north of Kensington Garden, near Notting Hill. Although the breakfast is charged separately, it is excellent and reasonably priced. There are a number of dining options within a relatively short walk. Bus and underground stations to major attractions are also in close proximity. The facilities are clean and comfortable but not luxurious. We enjoyed our stay.
Genuine Expedia guest review
Other trip Aug 21, 2013
Steve
US
4.0 / 5Excellent
"Good location and value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel. They were updating with paint and carpet. Would stay there again.
Genuine Expedia guest review
Other trip Aug 20, 2013
Dianne
US
4.0 / 5Excellent
"Nice hotel with convenient location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The room was perfect size for our family and the kitchen was a great way to save some money on meals!
Genuine Expedia guest review
Other trip Aug 17, 2013
rob
US
4.0 / 5Excellent
"Good for families"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Family apartment is comfortable for 2 adults and two young teens. Good locations with easy walk to well-connected tube stops. Stores and restaurants nearby. Neighborhood an interesting mix of residents and tourists. The staff was very nice. We enjoyed the continental breakfast. Booking thru Expedia gave us "VIP" status which meant half price for breakfast. Without that I don't think it would have been a good value The only problem we had was noise. On the ground floor we were not comfortable leaving the windows open so we needed the air conditioner, which worked well except that every few minutes it gave off a buzzing noise that made it difficult to sleep. We reported this to front desk and they said they would look at it but the problem was still there the next night. The people above us seemed to be playing basketball at times. In the morning there was a jack ER going somewhere nearby starting around 830 The pictures on the web make the place look a little snazzier than it really is. The photos are accurate, though. It's just that they put the place in the best possible light Despite the minor issues we woul stay there again and would recommend to families
Genuine Expedia guest review
Other trip Aug 14, 2013
A
US
4.0 / 5Excellent
"Nice but"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is very nice Although we need access to the lift Rooms with lift access has no air condition only they will put a small cooler I tried opening the windows but during day time it does not help Other rooms with air condition has no left So it will be hard for a push chair and lagguages to go up and down Decoration and cleanness are nice Close to the shops and hyde park 3 min walking to underground and bus stops I will stay again but not in the summer
Genuine Expedia guest review
Other trip Aug 13, 2013
ahmad
US
4.0 / 5Excellent
"Great for family"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect for our family of 5. Location was key: 2 blocks to tube. Close to eateries, sandwich shops and a mall, which had a grocery store with good selection of fresh and prepared foods. We had a family room: one queen with the one bathroom (not best for traffic!) the kids were in attached room with the kitchenette and 2 double beds, a spacious set up for Europe. Our room faced front so with our windows open, the occasional streetnoise was heard , ask for a back room, if you want quiet. No A/C but ceiling and portable fans helped. Kitchen was nicely equipped free coffee packets was a treat. Baggage storage was nice convenience. Staff seemed indifferent but room was clean/modern, location is a beautiful neighborhood, felt very safe walking back from tube at midnight.
Genuine Expedia guest review
Other trip Aug 10, 2013
Laura
US
4.0 / 5Excellent
"Perfect for a family trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
My family was traveling to London for a vacation, and this was perfect. There are many restaurants and a couple of grocery stores on Queensway Road near the hotel, so reasonably priced food was a short walk away - a big plus for a family trying to travel on a budget. The hotel was walking distance to the Portobello Road market in Notting Hill, which was a fun diversion. The room was clean and nicely appointed. My only complaint would be that one of the beds, a sofa conversion, was a little firm, but I just told my kids to tough it out.
Genuine Hotels.com guest review
6 night family trip Jul 24, 2013
Erik
US
3.0 / 5Good
"Room was small and stuffy"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
2 adults and 2 teenagers in a room with one double bed and one fold out couch. Both beds were very uncomfortable. Room was much smaller than website photos depicted. Weather was hot and room had very little ventilation. Hallways are narrow and long. Best aspect is location. Quiet and safe, lots of shops and restaurants nearby, easy access to tube stations.
Genuine Hotels.com guest review
5 night family trip Jul 27, 2013
A Traveler
US
3.0 / 5Good
"A good option for families."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
As a family of 4 we normally share a room with two double beds when travelling. However hotel rooms in London are notoriously small and we didn't fancy being cooped up in a tiny space for five days. We chose the Grand Plaza Apartments in order to get the benefit of beds in separate rooms and a kitchenette. I'll try and make this review as honest as possible. Note that the apartment offers a fruit basket gift to all those who review the hotel while they stay, but we did not do this. First impressions : The room itself was very disappointing. It certainly wasn't as modern as the room pictured on Expedia and was a very strange L-shape. Plus it was excruciatingly hot and there were only two fans in the room which did little to cool things off. The hotel promoted having just had a makeover but I'm fairly sure our room was not part of this modernisation. The carpet in particular was horrendous. The room functioned OK during our stay (just) and was cleaned adequately. It was fairly quiet except for being able to hear people walking down the corridor. Second impressions : Overall, the amount of space offered in the room made the experience bearable. However we felt our room bore no resemblance to the photos online and this needs to be addressed. To balance this, the location of the hotel and proximity to tubes is excellent, and they offer a great washing service for a small fee.
Genuine Expedia guest review
Other trip Aug 1, 2013
Sheryl
US
3.0 / 5Good
"Good value for family"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Basic rooms, but good value for a family. Close to the tube and Kensington Gardens, and more quiet than I expected despite the fact that our apartment was on the 1st floor.
Genuine Hotels.com guest review
2 night family trip Jul 27, 2013
Jonathan
US
3.0 / 5Good
"Hyde park location"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The cleanliness of our room was not what it should have been. It also needed a coat of fresh paint.
Genuine Expedia guest review
Other trip Jul 29, 2013
A Traveler
US
3.0 / 5Good
"Excellent location for budget facilities!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Situated 5 minutes from Bayswater Tube Station, this serviced apartment building suited our minimal needs. Do not expect more than 2-3 star accommodations. This place serves as a clean, safe place to sleep while being in an ideal location. The staff was very helpful in arranging airport transport. Don't bother with breakfast at the hotel........there are plenty of breakfast options along Queensway en route to the tube station.
Genuine Expedia guest review
Other trip Jul 26, 2013
John
US
4.0 / 5Excellent
"Great place for family"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a very nice experience here! Got upgraded to a two-room, three bed suite, which was perfect for a family of four (one son, one daughter). Could hold six, though. Kitchenette was great for breakfasts and evening cocktails. Both our rooms had air conditioning, although not all rooms here do. Room was cleaned every day and thoroughly cleaned (bed linens) on the third of six days. Got a complimentary load of laundry done and a complimentary fruit basket, with enough to last all week. All in all, a great stay. My only complaint would be the carpet, which needs to be replaced or at a minimum cleaned.
Genuine Expedia guest review
Other trip Jul 25, 2013
jane
US
2.0 / 5Fair
"I wouldn't do it again."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I really wanted this to work -- an apartment big enough for our family of six with a kitchen as well in a moderately good location. Unfortunately, the property was very noisy. Older children or teens played outside our first floor apartment late at night. The air conditioner made strange sounds. The real problem, though, is that the beds are extremely uncomfortable -- bad mattresses, bad pillows, bad bed linens.
Genuine Expedia guest review
Other trip Jul 23, 2013
Virgie
US
2.0 / 5Fair
"Rooms are to HOT"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    -
The room was way to hot!!! There was no a/c except a unit on the floor which only blew warm air out, when we complained they put an ice pack in it, still didnt blow out cool air, then they gave us a fan. We did not spend much time in the room because of this. One of the beds were also as hard as a rock and when we complained they gave us a matress cover, which made it a little softer but to much, still unconfortable. For the amount of money we spent here per night we feel like wee got ripped off. The only reason we did not leave is because we really didn't know where else to go. I wish I had read move reviews before staying here.
Genuine Expedia guest review
Other trip Jul 20, 2013
Debbie
US
5.0 / 5Outstanding
"Attractive and convenient spot to use the subway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
,lovely
Genuine Hotels.com guest review
2 night trip Jul 9, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
Rooms were newly refinished and in great shape. Front desk was surly but efficient. Housekeeping and laundry services were excellent. Hotel was very convenient to Tube stop. However, this may have been the noisiest hotel I have ever stayed at. It was right on the main road where there were man pubs and large crowds gathered outside after closing hours (200am) to continue their celebrations. We moved rooms but were on an open courtyard over some largre exhaust fan. I;m not sure I would go there again.
Genuine Hotels.com guest review
6 night trip Jun 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel, very pleased with our stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had the best experience at the Grand Plaza, we thought the location is great, rooms were very nice and cozy, staff was extremely helpful. If you go out of the hotel and left youll walk a couple blocks down to Queensway rd, this road has so many restaurants and shops which is very nice we ate dinner then didnt have to walk too far to the room and when we went shopping we didnt have to carry bags so far. It is also located near the Bayswater and Queensway underground stations which is extremely convenient, we took the underground EVERYWHERE it is so easy to use and so convenient. Overall, we had a great stay and were extremely pleased, the staff arranged transportation to and from the airport and train station, the room was great, and we thought the location was perfect.
Genuine Expedia guest review
Other trip Jul 10, 2013
A Traveler
US
3.0 / 5Good
"Too cramped and hot"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We were a party of three; two seniors and a grandson. The room was too small and the lack of A/C made it very difficult to sleep. I would not stay there again w/o A/C. P
Genuine Expedia guest review
Other trip Jul 10, 2013
PJ
US
4.0 / 5Excellent
"Great location. Close to tube; plenty of taxis."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great place to stay. Restaurants, supermarket and shops very close by. Was traveling with a five year old and felt safe.
Genuine Expedia guest review
Other trip Jul 9, 2013
JdeR
US
3.0 / 5Good
"Good for base for sightseeing."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This is a good hotel if you are looking for a (relatively) inexpensive hotel in London for sightseeing. Wouldn't want to hang out in the room all day but it's convenient to the Bayswater Tube stop and taxis come by with frequency.
Genuine Expedia guest review
Other trip Jul 5, 2013
A Traveler
US
3.0 / 5Good
"Great location & service, but small, hot room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel is centrally located, only a few minutes' walk from the subway station, numerous good restaurants and grocery stores, and Kensington Gardens. The building is modern and in good condition, and the staff are helpful and friendly. However, we did find the apartment rather cramped, not so much because of lacking square footage, but because of the way it was laid out. Also, it was uncomfortably hot, even with the windows open, though the temperature outside was only in the low seventies (Fahrenheit). There is no air conditioning. There were a couple of evaporative coolers in the apartment, but we weren't sure how to use them (I suppose we could have asked for help with them, but we didn't).
Genuine Hotels.com guest review
8 night family trip Jun 12, 2013
A Traveler
US
2.0 / 5Fair
"Good location but hotel needs work!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Stayed here at a recent visit to London. The "hotel" is really an old apartment building. The floors were so slanted from settling that they literally had to anchor the furniture to the walls to keep it from tipping over! There were also 2 x 4s placed in the doorways to help fill the gaps under the doors. I would not stay here again despite the decent location near Hyde Park.
Genuine Expedia guest review
Other trip Jun 27, 2013
Rob
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
We had a great time. The hotel is located very close to tube station which made it easy to travel throughout London. I would stay again.
Genuine Expedia guest review
Other trip Jun 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel location was exceptional, close to 2 underground stops which made it very convenient to get around London. Also within walking distance to food stores and restaurants. Nice to have coffee in the room while getting ready for your day. Hotel staff was friendly and very helpful with very question we asked. We were greeted very time we entered the lobby. Would recommend to all and will stay there on our next visit.
Genuine Expedia guest review
Other trip Jun 24, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews