"Perfect for a family trip"
My family was traveling to London for a vacation, and this was perfect. There are many restaurants and a couple of grocery stores on Queensway Road near the hotel, so reasonably priced food was a short walk away - a big plus for a family trying to travel on a budget. The hotel was walking distance to the Portobello Road market in Notting Hill, which […] was a fun diversion. The room was clean and nicely appointed. My only complaint would be that one of the beds, a sofa conversion, was a little firm, but I just told my kids to tough it out. Read moreGenuine Hotels.com guest review
"Room was small and stuffy"
2 adults and 2 teenagers in a room with one double bed and one fold out couch. Both beds were very uncomfortable. Room was much smaller than website photos depicted. Weather was hot and room had very little ventilation. Hallways are narrow and long. Best aspect is location. Quiet and safe, lots of shops and restaurants nearby, easy access to tube s […] tations. Read moreGenuine Hotels.com guest review
"A good option for families."
As a family of 4 we normally share a room with two double beds when travelling. However hotel rooms in London are notoriously small and we didn't fancy being cooped up in a tiny space for five days. We chose the Grand Plaza Apartments in order to get the benefit of beds in separate rooms and a kitchenette. I'll try and make this review as honest as […] possible. Note that the apartment offers a fruit basket gift to all those who review the hotel while they stay, but we did not do this. First impressions : The room itself was very disappointing. It certainly wasn't as modern as the room pictured on Expedia and was a very strange L-shape. Plus it was excruciatingly hot and there were only two fans in the room which did little to cool things off. The hotel promoted having just had a makeover but I'm fairly sure our room was not part of this modernisation. The carpet in particular was horrendous. The room functioned OK during our stay (just) and was cleaned adequately. It was fairly quiet except for being able to hear people walking down the corridor. Second impressions : Overall, the amount of space offered in the room made the experience bearable. However we felt our room bore no resemblance to the photos online and this needs to be addressed. To balance this, the location of the hotel and proximity to tubes is excellent, and they offer a great washing service for a small fee. Read moreGenuine Expedia guest review
"Good value for family"
Basic rooms, but good value for a family. Close to the tube and Kensington Gardens, and more quiet than I expected despite the fact that our apartment was on the 1st floor.Genuine Hotels.com guest review
"Hyde park location"
The cleanliness of our room was not what it should have been. It also needed a coat of fresh paint.Genuine Expedia guest review
"Excellent location for budget facilities!"
Situated 5 minutes from Bayswater Tube Station, this serviced apartment building suited our minimal needs. Do not expect more than 2-3 star accommodations. This place serves as a clean, safe place to sleep while being in an ideal location. The staff was very helpful in arranging airport transport. Don't bother with breakfast at the hotel........there […] are plenty of breakfast options along Queensway en route to the tube station. Read moreGenuine Expedia guest review
"Great place for family"
We had a very nice experience here! Got upgraded to a two-room, three bed suite, which was perfect for a family of four (one son, one daughter). Could hold six, though. Kitchenette was great for breakfasts and evening cocktails. Both our rooms had air conditioning, although not all rooms here do. Room was cleaned every day and thoroughly cleaned (bed […] linens) on the third of six days. Got a complimentary load of laundry done and a complimentary fruit basket, with enough to last all week. All in all, a great stay. My only complaint would be the carpet, which needs to be replaced or at a minimum cleaned. Read moreGenuine Expedia guest review
"I wouldn't do it again."
I really wanted this to work -- an apartment big enough for our family of six with a kitchen as well in a moderately good location. Unfortunately, the property was very noisy. Older children or teens played outside our first floor apartment late at night. The air conditioner made strange sounds. The real problem, though, is that the beds are extremely […] uncomfortable -- bad mattresses, bad pillows, bad bed linens. Read moreGenuine Expedia guest review
"Rooms are to HOT"
The room was way to hot!!! There was no a/c except a unit on the floor which only blew warm air out, when we complained they put an ice pack in it, still didnt blow out cool air, then they gave us a fan. We did not spend much time in the room because of this. One of the beds were also as hard as a rock and when we complained they gave us a matress cover, […] which made it a little softer but to much, still unconfortable. For the amount of money we spent here per night we feel like wee got ripped off. The only reason we did not leave is because we really didn't know where else to go. I wish I had read move reviews before staying here. Read moreGenuine Expedia guest review
"Attractive and convenient spot to use the subway"
,lovelyGenuine Hotels.com guest review
Rooms were newly refinished and in great shape. Front desk was surly but efficient. Housekeeping and laundry services were excellent. Hotel was very convenient to Tube stop. However, this may have been the noisiest hotel I have ever stayed at. It was right on the main road where there were man pubs and large crowds gathered outside after closing hours […] (200am) to continue their celebrations. We moved rooms but were on an open courtyard over some largre exhaust fan. I;m not sure I would go there again. Read moreGenuine Hotels.com guest review
"Great hotel, very pleased with our stay!"
We had the best experience at the Grand Plaza, we thought the location is great, rooms were very nice and cozy, staff was extremely helpful. If you go out of the hotel and left youll walk a couple blocks down to Queensway rd, this road has so many restaurants and shops which is very nice we ate dinner then didnt have to walk too far to the room and […] when we went shopping we didnt have to carry bags so far. It is also located near the Bayswater and Queensway underground stations which is extremely convenient, we took the underground EVERYWHERE it is so easy to use and so convenient. Overall, we had a great stay and were extremely pleased, the staff arranged transportation to and from the airport and train station, the room was great, and we thought the location was perfect. Read moreGenuine Expedia guest review
"Too cramped and hot"
We were a party of three; two seniors and a grandson. The room was too small and the lack of A/C made it very difficult to sleep. I would not stay there again w/o A/C. PGenuine Expedia guest review
"Great location. Close to tube; plenty of taxis."
Great place to stay. Restaurants, supermarket and shops very close by. Was traveling with a five year old and felt safe.Genuine Expedia guest review
"Good for base for sightseeing."
This is a good hotel if you are looking for a (relatively) inexpensive hotel in London for sightseeing. Wouldn't want to hang out in the room all day but it's convenient to the Bayswater Tube stop and taxis come by with frequency.Genuine Expedia guest review
"Great location & service, but small, hot room"
The hotel is centrally located, only a few minutes' walk from the subway station, numerous good restaurants and grocery stores, and Kensington Gardens. The building is modern and in good condition, and the staff are helpful and friendly. However, we did find the apartment rather cramped, not so much because of lacking square footage, but because of […] the way it was laid out. Also, it was uncomfortably hot, even with the windows open, though the temperature outside was only in the low seventies (Fahrenheit). There is no air conditioning. There were a couple of evaporative coolers in the apartment, but we weren't sure how to use them (I suppose we could have asked for help with them, but we didn't). Read moreGenuine Hotels.com guest review
"Good location but hotel needs work!"
Stayed here at a recent visit to London. The "hotel" is really an old apartment building. The floors were so slanted from settling that they literally had to anchor the furniture to the walls to keep it from tipping over! There were also 2 x 4s placed in the doorways to help fill the gaps under the doors. I would not stay here again despite the decent […] location near Hyde Park. Read moreGenuine Expedia guest review
We had a great time. The hotel is located very close to tube station which made it easy to travel throughout London. I would stay again.Genuine Expedia guest review
The hotel location was exceptional, close to 2 underground stops which made it very convenient to get around London. Also within walking distance to food stores and restaurants. Nice to have coffee in the room while getting ready for your day. Hotel staff was friendly and very helpful with very question we asked. We were greeted very time we entered […] the lobby. Would recommend to all and will stay there on our next visit. Read moreGenuine Expedia guest review
"Perfect for a family larger than four"
They have recently refurbished this hotel. I have no idea what it was like before, but we were pleasantly surprised at the roominess of this. It is difficult to find a hotel that fits our family of five and this did so easily. It is not close to the central London tourist sites, but it is close to Kensington Gardens (which was perfect for my daughter […] and I to run in), tons of restaurants, the underground stations, and the hop-on hop-off bus stop. The kitchenette made it perfect for us to do breakfast in our room, although the hotel does offer breakfast on site for an extra cost. They have laundry facilities, with my first load being free. As we were traveling for 2 weeks, this was a surprise blessing. The front desk was always friendly and helped print out our boarding passes and tickets when needed. I had read in reviews that it could be loud at nights because it is close (about 2 blocks away) to the pubs. We did notice some noise in the evenings, but my girls are all older so it didn't affect us too much. The only issue I had was our carpet did not look as if it was vacuumed when we got to the room. My husband asked the front desk to vacuum it again but gave the wrong room number, so it was our fault that it was not addressed. Read moreGenuine Expedia guest review
"Close to everything!"
We had a two bedroom apt for our family of four. Plenty of room, enjoyed having a kitchen. We bought breakfast foods a the nearby markets. So close to tube, pubs, shopping!Genuine Expedia guest review
"Convienent location in London"
Hotel is close to two subway stations and a 15 minute walk to Hyde park. With the location, we were able to access to all the major attractions within 20 minutes via subway. The hotel is located in a nice neighborhood. So an evening walk is a very safe and pleasant experience. There are many ethnic restaurants around queens way. If you like Chinese […] food, many of the famous China Town eateries have branches here too. Read moreGenuine Expedia guest review
The hotel is located in a quiet neighborhood a short distance from a street containing groceries stores, restaurants, pubs and underground and bus transportation. Our room was designed for maximum utilization of space, clean (daily serviced) and very comfortable. The staff was helpful and pleasant during our 10 day stay. We highly recommend this hotel […] for those seeking reasonable accommodations during their visit of London’s historical and entertainment sights. FWS Read moreGenuine Expedia guest review
Stayed there during the week. Good location, close to Queensway and the underground stations and the mall there, close to Hyde park. Friendly helpful staff. Clean and spacious. But no gym or other extra facilities. Wifi was free, but too slow to function. I'm very happy about my stay though.Genuine Expedia guest review
"Great hotel for a family!"
The location is excellent, staff very helpful and pleasant, furnishings as described on their website. Overall, my family and I were very, very pleased with our experience with this hotel. I would stay there again without hesitation!Genuine Expedia guest review
"Good overall but with note of caution"
We really liked the location of this hotel. Was close to restaurants, shops, and the tube station (Bayswater). Staff were friendly and helpful, . The continental breakfast each morning was excellent and breakfast staff could not have been nicer. The rooms overall were comfortable - good showers, good beds. Nice to have mini fridge in room. However: […] we were extremely disappointed in one aspect of our experience. When we arrived, front desk staff made a huge deal of having "upgraded" our room. Staff emphasized this fact several times and when we asked exactly what the upgrade was, she said our room slept 4 rather than two. We wondered why this was such a big deal since there were only two of us and we did not need to accommodate two additional people. Frankly, I was suspicious from the get-go. Turns out I was right. Our room faced a garden and was on ground level. Outside our window was a stoop. Next door to our room was a hostel that served youthful travelers who used the stoop right outside our window to congregate, smoke, drink, and talk loudly every night until well into the wee morning. We had to call the front desk several times and they called the police. We were really put out with this situation since we believe the hotel knew full well that this occurred frequently and other guests certainly had had to deal with this. We felt we were purposely put in this room under the guise of being "upgraded." Read moreGenuine Expedia guest review
Room was OK. West facing and with late British sunsets, terribly hot from early afternoon until past midnight when outside temps above 70 which was most of our 4 night stay. No fans or AC. Also when we booked for 3 people in the room at the price that was quoted for 2 there was no change and I did not notice the total was 50 per cent higher. We got […] no extra space and a hidabed for 50 per cent over charge they would have gotten if there had been just two of us. Moral is ask for an east facing room in London in the summer if they don't have AC. Read moreGenuine Expedia guest review
Upgraded to a 3 bedroom suite. Good location and helpful staff. The only problem we had was the main shower drain was clogged. We requested service but the person that showed up was a member of the cleaning staff. She said someone else would return but no one showed up. Only stayed one night so we used the other bathroom. I would stay here again..Genuine Expedia guest review
"Good hotel for tourists."
The hotel is situated in good place. It is not very comfortable, but the stay was pleasant and hassle free and the service attentive.Genuine Expedia guest review
"Relaxing place to stay"
My only disappointment was that contrary to Expedia's information there are no smoking rooms in the hotel. Also I thought continental breakfast at 9 or 10 pounds was very expensive. Although in a quiet area there is no parking for visitors.Genuine Expedia guest review
Good hotel, friendly staff the location Not so good but is near underground stationGenuine Expedia guest review
"Passable Accomodations, but nothing spectacular"
Upon arrival, entered room to find that the staff had fully opened both windows. Not usually a bad thing, but it was 40 degrees out and raining. So both the couch and one side of the bed were wet. They continued to open the windows every day even though it was below 50 and raining the entire week I was in London. The TV was VERY small. (19") The bed […] was horrible, felt like it was a firm cardboard box wrapped in a sheet. Got more sleep on the futon. The service staff did not do a good job tending to the room. One day I got back from work to find no sheets on the bed. Another day they stocked the room with only hand-towels. The microwave controls were beyond comprehension and not in English. Finally, the continental breakfast was significantly overpriced and not very good at all. In the end, I was able to adapt as needed, but for the price I would have expected better accommodations. Read moreGenuine Expedia guest review
"Friendly hotel ,excellent location"
We stayed in a triple executive apart., one room with table and chairs on the upper floor, one room and bathroom downstairs. Well furnished, confortable, a little too small. Excellent breakfast, nice staff, near to Bayswater tube station.Genuine Expedia guest review
"Fantastic Hotel in a great place"
The hotel resides on a nice street in a calm and green place. Near to shops, underground (tube), restaurants, parks, etc. I've been with family in a really big room with kitchen. Really, I loved the place and enjoyed the stay.Genuine Expedia guest review
"Nice hotel good location"
We arrived early and were able to leave the bags. When we returned later in the day we were told that they upgraded our room, we thought that was nice. Well now we know why! We were on the grand flood facing the road...and between our two rooms was the garbage cans. It was so loud that first night, every one in the neighborhood used those garbage cans […] and then they picked up about six in the morning..........oh and the large tour buses parked there to load and unload. The beds and room were nice but if you like sleep tell them not to put you on the ground floor facing the road. Read moreGenuine Hotels.com guest review
"GREAT VACATION! WONDERFUL STAFF!"
It was the best vacation I ever had! The wonderful staff was very helpful. I do have to especially thank Elvira, she was wonderful. She helped plan a wonderful day trip with Premium Tours. This is a great tour. We rode the Eurostar to Paris. We took a tour by bus of Paris. Had a wonderful lunch on the first floor of the Eiffel Tower. We had an excellent […] breakfast at the hotel. A choice of many fresh fruits, different kinds of cereal, toast and jelly, yogurt, warm buns with chocolate chips in them, cold cuts and different cheeses.A friendly young lady met you at the door to the dinning room and took your order what you wanted to drink. She prepared the most wonderful hot chocolate. The apartments were on a quiet street but only a few blocks to a mall and some great shops. We took walks to Hyde Park and enjoyed the beautiful weather. The only thing I could say about the hotel was the carper looked bad but the location and the helpful staff made up for it. This apartment is great for families or any ages. Love! Love the Grand Plaza! Looking forward to bringing my Grandchildren here. Janice Read moreGenuine Expedia guest review
This hotel is a hidden gem. The staff is very helpful and accommodating, the room was big (for London), cleaned daily and in a safe neighborhood. A short walk to Bayswater tube. We rented the 2-bedroom apartment for 2 adults and 2 kids. Each room had a full back and plenty of space for a week long stay.Genuine Hotels.com guest review
"Great hotel for a family"
The room was small -- but large by English standards. Very conveniently located and very helpful staff. I recommend it highly!Genuine Expedia guest review
Helpful staff. Good location. Quiet. Comfortable. RecommnededGenuine Expedia guest review
"Great hotel for a family long stay in Bayswater"
Nice upgrade if you got the VIP pass, great location in Bayswater London; in a walking distance to the Bayswater tube station and lot of restaurants-ThanksGenuine Expedia guest review
"We Had A Good Experience At This Hotel"
I booked 6 consecutive days. The taxi driver had a hard time finding the address. I found the neighborhood a little "if-y" but came to appreciate it for its proximity to a variety of restaurants and convenient location to the rest of the city. We were in a suite on the top floor whose first best attribute was the newer, modern bathroom. I so appreciated […] having a good shower to wash off the airline "yuck" that first night and the towel warmer went the extra mile as far as I was concerned. We slept like babies in the large, warm, well appointed bed that had a tv at the foot for weather reports first thing in the morning. The kitchenette was clean and perfectly functional for our stay. Everything was easy to find/use. Don't buy dish detergent or a scrubber! We did and then found it was provided. We were basically out all day so spent less time in the room then I expected but the living area was roomy enough for two to hang out in which was the advantage I was looking for over a traditional hotel room. The other best attribute about this hotel was the staff. I had very little cause to engage them but found them extremely professional at check in and generous with other things like helping to haul our bags, helping me to print out a boarding pass. This place was our "home" for 6 days and this staff made it a friendly one. Others in our family will be visiting this year and I am suggesting this hotel to them because of my positive experience Read moreGenuine Expedia guest review
"Great value and terrific hotel for families"
Didn't know quite what to expect, but when we arrived we were quite pleased with the accommodations. Good location, two blocks to tube station and lots of restaurant variety within walking distance. We were given two bedrooms, each with its own bath and a living room/kitchenette area. Everything was clean and in working order. The housekeeping staff […] washed our dishes and tidied up everyday. Staff was friendly and if we had any requests, they were met very quickly. It is a great hotel for families, but be sure to get the two bedroom suite as the rooms are small (to be expected in a European hotel). I would definitely stay here again and recommend the hotel to others. Read moreGenuine Expedia guest review
"Good Location and Great for families"
Small rooms, good location near to tube station, bus stops, and restaurants. Morning breakfast was good and timings were wide open. Staff was very helpful and pleasant. While expedia messed up our booking, the hotel management went above and beyond to accomodate our request. I would definitely come back.Genuine Expedia guest review
"A very good choice for a family"
The number of self-closing fire doors within our apartment was a little funky, but overall the accommodations were clean, dark at night, quiet, and adequately spacious. Unless you're planning to spend all day in the room (and who would in London), it's really ideal. A full breakfast downstairs is a reasonable value as well, for London, particularly […] given the lack of morning dining options nearby. Read moreGenuine Hotels.com guest review
"Great hotel/studio apartment"
My husband and I traveled to London for 6 days last week and were extremely satisfied with the Grand Plaza Serviced Apartments. Location - within walking distance of the Underground and basic shopping needs. Easy to get to all London attractions within about a 30 minute train ride. Services - we were able to save a substantial amount of money by preparing […] our own breakfast and lunch and utilizing the kitchenette provided. The room was clean, quiet and just right for 2 of us. The hotel is old, but rooms have been updated and were kept clean and neat. The staff was extremely friendly and we especially enjoyed Youseff at the front desk. Since we travel light, we utilized the computer in the reception area for a reasonable fee in order to connect with family and friends stateside. Thank you Expedia for helping us to find such an excellent location! Read moreGenuine Expedia guest review
"Great place to stay"
It was quite comfortable. It was hard to find a room to fit 3 adults but this worked just fine. The beds were real comfortable but the sofa bed was just okay . Good enough for 5 nights. Bayswater was pretty centrally located and not far at all from the tube. Ate at an American pizza place down the street that was real good. The majority of the staff […] at the front desk went above and beyond to help in any way. I would definitely stay here again but maybe with a room with more light to let in and more of a view although we really weren't there much of the day anyway. I am not sure why but you must bring your own wash cloths to any european hotel. Read moreGenuine Expedia guest review
Our family was very excited about our stay here and were pleasantly surprised when we arrived at our room. It had two double beds and a massive bathroom that were clean and tidy. We arrived early and stored our luggage, and when we checked in, it was brought to our room. A little something we weren't expecting! I already knew the location was excellent, […] and my parents were very pleased it was close to the tube. The front desk was helpful and friendly. Overall a great stay, and I would definitely stay again! Read moreGenuine Hotels.com guest review
"Perfectly adequate respite close to everything"
Lovely, residential neighborhood so you feel like your are "living" there. Quiet, safe streets. Close to the underground Bayswater Station and many shops, eateries, pubs, supermarkets. Quite hotel. OK kitchenette (we made most of our meals here.) Water hot, TV new, comfortable beds. Perfectly adequate respite. probably not high on the honeymooners list, […] but great place to stay if all you are looking for is a convenient, clean, dry, quiet, warm, workable space. Very reasonable rates. Read moreGenuine Expedia guest review
"Good location and comfortable place"
I like the place, staff and furniture. I have a great family vacation and the price was fairGenuine Expedia guest review
Overall, we were pleased with our stay. Everything was clean and the staff was pleasant. Finding the way to our room was, at first, quite daunting, as the corridors are labyrinthine; but there are lots of directions posted to assist. The breakfast is highly touted, but I thought the price somewhat high, so we did not eat there. However, there are many […] eateries very close by. The location is wonderful. I always try to stay in this area. Everything is within walking distance, and I am no walker!! A small mall, dozens of restaurants, pubs etc., two tube stations .... all within five minutes. I will certainly stay at the Grand Plaza Apartments again. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )