From allowing us an early check-in to permitting us access to the pool after check out while waiting for our transportation, we could NOT have been more pleased. Fabulous accommodations & courteous staff made our stay perfect.Genuine Expedia guest review
It was great, I will stay at Santa Maria Suites again. Very clean and beautiful decoration.Genuine Hotels.com guest review
"Great hotel for 2 couples traveling together"
This is a great place to stay! It's conveniently located with in walking distance of Duval, the beach, and many near by restaurants. It is far enough off the main strip that it is quiet. The layout of the hotel is like a small condo complex, so it feels private, cozy and more intimate than many of the large hotels near by. The service is great, and […] the facilities fantastic especially if you are looking for a 2 bedroom suite for a large family, or couples staying together for vacation. The only thing I'd like to see here is a hot tub! Since we stay in Key West in the winter it would be great, but basically none fo the hotels on the island have a real hot tub, so I wouldn't doc this hotel points for not having one. Just saying.. Read moreGenuine Expedia guest review
My Husband and I were treated like VIP's from the moment we stepped into the Santa Maria. I loved the complimentary virgin smoothies by the pool and my husband loved that the alcoholic version was only $5!! The staff was unbelievable helpful and fun to converse with. With a full kitchen, this beautiful suite was the perfect choice for our five night […] stay. We loved having the option to cook in or bring our leftovers home and warm them up without the use of a microwave (which we prefer). We would absolutely recommend this hotel and their wonderful staff (special shout out to Christina!) to anyone looking to stay on Key West - only a block or two from Duval Street! Read moreGenuine Expedia guest review
"Fantastic Couples Hotel"
We went with another couple and this was the perfect location. Great set up for two couples. Kitchen area and sitting area were great! We loved the pool area and the happy hour!Genuine Expedia guest review
Did not like additional charges. For example, extra person charges, turn down service charges, etc. which were not explained at booking and/or given option to refuse service.Genuine Hotels.com guest review
"Great hotel for couples or families."
The hotel had really nice showers and the staff was helpful.Genuine Expedia guest review
no complaints. Great Hotel!!Genuine Hotels.com guest review
staff good hotel good would stay againGenuine Hotels.com guest review
"Exceeded all expectations"
Sayed here on a last minute reservation with my wife on my 50 th birthday. I was amazed at all features of the resort. A small, high class, high end hotel at a reasonable price. I couldn't say enough about the service and kindness of the staff. Highly professional and friendly., will definitely be back.Genuine Expedia guest review
"Spectacular Second Honeymoon!"
The two floor suite we had exceeded our expectations, the pictures on the web site didn't do it justice, absolutely beautiful including the resort grounds. The suite had everything we needed including many unexpected amenities. Our room was adjacent to South Street but street noise did not bother our sleep one iota. The resort staff was extremely friendly, […] special kudos to Jenya who made us feel very welcome. We went by the other hotel that we had been considering (HH# and breathed a sigh of relief in that we had absolutely made the right choice #the other place looked like kind of a dump). This resort is well worth the money, stop looking, stay here. Suggest renting bikes to get to Mallory Square, etc. We stayed 6 nights and rented bikes three days which was fun and convenient. Its a great walking town though so we enjoyed doing that also for shopping and restaurant trolling. Read moreGenuine Expedia guest review
"Great place in Casa Marina area."
Enjoyed this hotel very much. Very friendly staff and amenities. Close to many great restaurants. Would absolutely stay here again!!Genuine Expedia guest review
"Great place for vacation"
Wonderful experience. Good location. The room is spacious. It has everything you may need for.Genuine Expedia guest review
Great place to stay! Hotel was very clean, staff super friendly and helpful. Definately will go back!Genuine Hotels.com guest review
This is our second time to this hotel and it won't be our last. Service was just as nice as last time and everything else was fantastic.Genuine Expedia guest review
"Hotel service and accommodations"
Hotel service was acceptable but service could have included a bit more of the low cost frills as seen only on first day of stay (pillow chocolates, bottled water, muffins, etc.). Was told the only blender at both hotel and adjoining restaurant was broken, therefore only canned beer and wine could be served during happy hours; clean warm pool towels […] were provided. 2nd floor bi-level accommodations were comfortable and clean, but pool-side room was very noisy in early AM, with constant slamming of 1st level pool-side patio doors commingled with loud conversations from somewhere(?). Room away from pool-side was cool, quiet, and peaceful. Website pictures are close to actual. Hotel personnel were pleasant and courteous. Restaurant serves affordable 1st rate sushi and Japanese cuisine. Beach is partnered with adjacent hotel and located a bit off-site. Read moreGenuine Hotels.com guest review
"Lovely comfortable hotel"
Highly recommended, good location, large and comfortable suite, friendly staff we enjoyed our stay, traveling with a toodler it was very nice to have washer and dryier in the roomGenuine Hotels.com guest review
Thought it was very nice staff was friendly and they remembered my name so that was a plus in my bookGenuine Hotels.com guest review
"Amazing and modern hotel"
The hotel is new and very modern with amazing kitchens. Very good location. Staff was all very nice!Genuine Expedia guest review
Great stay.Genuine Hotels.com guest review
"Gorgeous Hotel! Wonderful vacation experience!"
Very impressed by the Santa Maria Suites. The first time the description and pictures were spot on!Genuine Hotels.com guest review
We stayed for two nights with 2 adults and three kids. We all agreed--it may have been the best hotel experience we've ever had. Amazing service, beautifully appointed rooms, a stunning pool, and wonderful location for many of the best things Key West has to offer!Genuine Expedia guest review
Loved the hotel and all the ammenities it has to offer. Where else are you going to find free smoothies, wine and ice cream?! The rooms were spacious and the kitchen was fully stocked. I, and the rest of my entourage enjoyed it fully!Genuine Hotels.com guest review
Best place to say in Key West. Great location. Great service!Genuine Hotels.com guest review
"The perfect boutique hotel for adults!"
This boutique hotel experience was surprisingly perfect! Highly recommend this for an adult stay. The pool is unique and dual in design, but basically no room for jumping around kiddies. Staff is incredible and cannot go out of their way enough to make the stay so enjoyable. Thank you to everyone!Genuine Expedia guest review
"Santa Maria at Key West"
I love the hotel beautiful place. Amazing room. But we had some issues, first we ask the front desk to have a pull up sofa set it up...we left to walk around and stuff when we came back it wasn't ready, so we call the front desk and they brought me sheets to make it the bed myself..the sheets we used and dirty. So I end up using my own because my 3 […] year old child was going to sleep there. And also one day we were at the room when the maids were there for the cleanning....OMG...there were impatient and had attitute. Read moreGenuine Hotels.com guest review
Derek, the poolside concierge was incredibly service minded. Nothing was too much trouble and he provided our teenagers with day long smoothies, towels and us with some fantastic recommendations. If you are in Key West, stay here!Genuine Hotels.com guest review
"Close to duval, beach, and fun!"
Wonderful, beautiful, and CLOSE to the best little beach!Genuine Expedia guest review
I booked a 2 BR suite. When we arrived room was ready at 12 noon. Very impressive. Room was amazing, all new state of the art appliances, very high end furniture and everything was spotless and a bottle of chilled Wine and plenty of bottled water was waiting for us. I will definitely go back at the first chance.Genuine Expedia guest review
"Great find! We will definitely be back!"
We absolutely loved the hotel. The staff was amazing! We loved them! The condition of the room was great. Our only complaint was the mattress. Not as comfortable as you would expect since everything else is so perfect! Quality appliances (fridge, etc), very clean. Free wine at happy hour, Free smoothies all day... The pools were gorgeous! Location of […] the hotel was perfect. Close to everything! We will definitely be back! Read moreGenuine Expedia guest review
"Will Definitely Stay Here Again!"
This hotel is actually a condo setting. We had the 2 bedroom, 2.5 bath arrangement. It was perfect for our family of 4 that included 2 teenagers - a girl and a boy. Each child had their own bathroom and sleeping arrangements. It is close to everything - 2 blocks from the Southernmost Point and you can walk everywhere. Mallory Square is at the opposite […] end of Duval from this hotel, but within walking distance. The staff is very accommodating and eager to help with any arrangements you need, or give you directions to restaurants, shops, attractions, whatever. They never steered us wrong! The pool is small, but perfect for unwinding and having a cocktail, which is a complimentary happy hour 4:00-5:30 for wine. Ambrosia, the sushi bar on site, is wonderful. The kitchen was appointed excellently, had everything we needed, including soap, sponge, hand towels, in addition to washing powder for the washer and dryer in the condo. Stainless steel everything. Refrigerator and freezer drawers, in lieu of a traditional upright, are the perfect size for this condo. They even have a wine refrigerator! Decor is very modern and very comfortable. Even the sofa bed was comfortable according to my son. Parking is free on site and easily accessible when you need your car. I highly recommend this place! Read moreGenuine Hotels.com guest review
"Stop looking, this is it."
Awesome hotel with resort like feel. Highly recommended by the adults and kids. Spacious rooms and a reasonably quiet location still close to some attractions and food. Room was clean and well ordered. There is nothing we found to complain about, and we looked really hard. Will definitely stay there again on our next Key West outing.Genuine Expedia guest review
Nice place. The staff goes out of the way to insure a great stay.Genuine Expedia guest review
"Front desk a little Rude!!!!"
It was ok. I just didnt like how the front desk was a little rude. I got a 2 bed room villa i was only staying one night. I went with my cousing that just got back from Iraq and he's never been to the keys and he always wanted to go, so i decided to take him as a surprise. When i got there i went to go check in. The front desk saw my cousing with is […] girl friend and just started to tell me oh i have to charge you for another gues plus tax I was like hold up i got a 2 bedroom villa why would i get a two bedroom villa for if i was coming alone. He was very rude!! I mean i just came in and he was already barking at me and i was only staying one night not even 24 hr!!! like come on!!!! they charged me $ 76 extra!!!! That sucks first time that ever happend!! its funny how people are he said rules are rules when i came back that night i told a different front desk agent what time the pool close he said 10 pm it was 1030 he said i know you guys are on vacation and that he hates that rule and told me if your quite you can go in. Thats a Good frontdesk!! Read moreGenuine Hotels.com guest review
"Perfect! Looking forward to returning!"
This hotel is great! We were as comfortable as we are at home! Great location just a few minutes from the party scene. (we wouldn't really want to be any closer) Sound proofed rooms, two pools, (one salt water) staff were so helpful and unintrusive, very comfortable beds, beautifully furnished guest suites.. Can't say enough good things about this […] place, we're really looking forward to returning, and wouldn't want to stay anywhere else to be honest. We had so much fun we need a vacation after this vacation.. :) Read moreGenuine Expedia guest review
"I will return"
I like the place. I have stayed there before and will return again. The staff is generally helpfull. There were two issues with the room, however, it smelled of smoke and there was blood on one of the chairs.Genuine Hotels.com guest review
Very nice, modern decor. Great service..Genuine Hotels.com guest review
What a gorgeous place.We rented the 2 bedroom suite and it was very nice.The pool was amazing.Very clean and neat.We will definatly stay there again.Cant wait to return.Genuine Hotels.com guest review
It eas on pf the best hotels in which ive ever stayed. I didn't care to leave the rooms.Genuine Hotels.com guest review
"It doesn't get any BETTER!"
The best experience I've had at any hotel/resort! It doesn't get better than The Santa Maria Suites. The hotel was gorgeous, the room was amazing, the location was great, and the staff was exceptional(friendly/catered to our every need)!Genuine Hotels.com guest review
"Worst hotel ever!!!"
This hotel is a joke. My college dorm was better. We stayed in the bi-level 2 bedroom pool view suite. The living room was more like a closet, bedrooms and bathrooms are very small. Trees block the pool view.The pool is loud and full of kids. The hotel is not close to a nice beach. It's a mile and half from Malloy Square. DO NOT WASTE YOUR TIME AND […] MONEY ON THIS JIP JOINT!!! Read moreGenuine Expedia guest review
"Girls getaway weekend"
We had a great time. All the little extra touches made it feel extra special.Genuine Expedia guest review
"Awesome place to stay!"
Couldn't ask for more in a suite!Genuine Hotels.com guest review
"Great destination, outstanding facilities."
Wonderful location and outstanding value for the quality of the facilities. The room had everything that you could possibly wish for. The staff were very friendly and helpful. The on-site restaurant had excellent fish/seafood/sushi....... and Australians are rarely impressed in the seafood department. I only regret that we couldn't spend more time.Genuine Expedia guest review
The staff was excellent. They had suggestions on what to see and do and were very helpful. Dereck was great. The sidewalks and pool area were mopped.Genuine Expedia guest review
All staff were very pleasant and accomadating. All was very pleasant and inviting. When we first arrived we were told to book directly with the Suites instead of using any of the ONLINE agencies because it would save us money. We ended up paying additional fees when we first checked in. They stated we made the wrong move by using ONLINE services. That […] was the ONE and only fault and of course it was upon arrival. Other than that I would highly recommend this resort. Read moreGenuine Hotels.com guest review
Great location. Well-appointed 2-bedroom, bilevel suite. We were comfortable, but it was quite expensive and our expectations were high. There were no king-suites available during our stay, but the layout of those is much better. The bilevel suites have queen-sized beds, narrow hallways and smaller kitchens in the back, away from the living area. The […] king-suites have a larger kitchen in a spacious living area. My main complaint is that the cleaning staff did not come into our room after Day 3. We asked for and received fresh towels on Day 5, but not a full cleaning. We never received fresh bedding. Read moreGenuine Expedia guest review
"Great stay and will return"
Great hotel and wonderful staff. One bedroom, bedrooms are a little small and the beds could be more up to date but overall the accomodations are extremely clean and modern. The pool area is very pleasant and Derek is very accommodating. Deserves a number one rating in Key West and we will chose this hotel when we return to the area.Genuine Expedia guest review
"We loved it!"
Great location at a very convenient spot. Very nice and helpful staff. The resort is superbly equipped and maintained at a great level. We hope to be back soon.Genuine Expedia guest review
"Impressed... But could be better"
Very nice amenities , the place was cozy especially the pool area ... The hotel and the suite very clean, the happy hour and the smoothies were a nice touch plus the dove chocolate bars ... The only two things I had issues with were that first the rooms were on the small side... With a low platform bed, it was kinda tight to maneuver around and also […] the rate listed for a two bedroom suite was good for 2 people so if there are 4 people in your group, you have to pay surcharge per person on top of the resort fee per night... That was tough for me to understand... More often than not you would would have 4 people for a two bedroom suite, surcharge would be more logical if you have more than 4.... Other than that, it was a good choice of hotel... Read moreGenuine Expedia guest review
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