"Nice hotel close to Duval St."
I expected more of this hotel for the amount of money was paid for it. The room was not clean at all, there were dust all over the place. The AC did not worked upstairs were the bedrooms are. The staff needs social skills to attend better customers...Genuine Expedia guest review
"Excellent service, beautiful accommodations"
I booked the Santa Maria Suites with my bf and 3 kids for a 4 day getaway. We stayed in the bi-level luxury suite. It was amazing, clean, modern, comfortable and we love having 3 bathrooms, 2 bedrooms a full chefs kitchens, washer and dryer and 3 balconies overlooking the pool. The staff was amazing, they helped us with all of our excursions, restaurant […] recommendations, maps and local hotspots. I highly recommend this hotel! Read moreGenuine Hotels.com guest review
"Amazing hotel, with amazing service"
Amazing stay, amazing service from check-in to check out. The free smoothies were great. Thank you so much for the great vacationGenuine Hotels.com guest review
Clean, comfortable and friendly. Nice location away from the madness.Genuine Expedia guest review
The Santa Maria Suites was a perfect getaway with friends! Everything about it was great!Genuine Hotels.com guest review
"Small elegant hotel with great location"
This was a bit of a splurge for us - we usually stay in simpler and less costly places. But we loves the extra care and attention we received and feel the money was well worth it. The front desk clerks were always helpful, the pool was fantastic, and the rooms were clean and cool and extremely comfortable. My 3 children loved it and especially enjoyed […] the free fruit smoothies by the pool. Read moreGenuine Expedia guest review
"Jewel hotel in Key West"
It's all about the details in this hotel. Small details that make 100% of the difference between this and other hotels in the Key. From a wonderful welcome from the front desk staff, to the dove ice cream bars in the fridge, to the magnificent turn down service, free of charge parking and internet.... The pool area is welcoming, charming, wonderful […] . Read moreGenuine Expedia guest review
"Wedding Anniversary trip in the end of May"
After reading reviews about this hotel, I booked my 5th wedding anniversary trip. To say the least our stay at this hotel was above my expectations. From check in to check out, everything was wonderful! The only negative thing that i can think of was that our room was not ready when we got there but it was well worth the wait. We stayed in a one bedroom […] suite fully equipped for 5 nights. We will definitely stay there again. Read moreGenuine Expedia guest review
"Great location, just park the car and walk"
Location is great, within walking distance to everything, rooms are very nice, some furniture in the room we had could use updating but wow what a nice kitchen. Free parking but there is a hospitality charge of 20.00 per night for little things like turn down service, chocolates on the bed, happy hour drinks etc. It's okay if you use this but I would […] prefer that it is just included in the cost of the room. It was a turn off for me to charge this fee over and above the room rate. Overall the place is very nice. We just don't spend a lot of time in a room so it was more than we needed. Great hotel for two couples as they have two bedroom suites, I would stay again. To the hotel: get rid of the hospitality fee or build it into your price, when we booked through Expedia there was no mention of the fee. Read moreGenuine Expedia guest review
We had a wonderful weekend with Santa Maria Suites. Can't think of anything that could have made it better. It was beautiful, comfortable, clean, convenient, etc.Genuine Hotels.com guest review
"All roads lead to Santa Maria suites"
The location is perfect. Evenings are serene and peaceful but the excitement in Key West is just around the corner. The bi-level suite was just the thing for friends to talk, party etc. and then to retire to absolute privacy. All of the little extras made us feel special and cared for. Ambosia was elegant but not pretentious and the food was superb. […] We can't wait to come back.S Read moreGenuine Hotels.com guest review
Everything was perfect. from the beauty and elegance of the spacious suites to the location to the staff. Everyone there is helpful and pleasant. We stayed here and waldorf astoria casa marina and santa marina was our favorite stay. We would definitely return.Genuine Expedia guest review
"The very highest level of Friendly service"
The Staff took service to a level above and beyond with their pleasant smiles and attention to our needs. The suites were wonderfully appointed and included granite counters, ice maker, TVs in each room and bedrooms that inclued en-suites. Little added touches like chocolate, Dove ice cream bars, muffins, smoothies and wine were all included in the […] price. Not sure how they make money on the price they charge when you consider the services, location and accomodations they provide. If they were a national chain, I would book them on all the trips we make to different locales. I have stayed at Ritz Carlton's and Four Seasons in the past and for the service, accomodations, and price I would choose the Santa Maria every time. Read moreGenuine Expedia guest review
"Anxious to return at the earliest possible chance"
The hotel is charming and intimate. The suites face a tropically landscaped pool with bar. The employees are all totally dedicated to customer service and are both friendly and professional. The conciege is excellent and got us reservations at all the best restaurants.Genuine Expedia guest review
Great service, wonderful concierge and terrific poolside bar host to serve complimentary smoothies all day and wine/hummus and chips at happy hour. The free muffins each morning and ice cream bars each night were a nice touch. The pool is lovely and the beach very close with free chairs and towels. Walking distance to Duval Street was great -- we never […] used the car after we arrived. Fantastic trip. Read moreGenuine Expedia guest review
I was very satisfied with all the services, and the hospitality of this hotel. When we come back to Key West I wont stay anywhere else. It was perfect!Genuine Hotels.com guest review
"Exquisite small hotel"
We and other couple just returned from a three-night stay in a two bedroom suite at Santa Maria. The hotel exceeded our expectations in service, cleanliness and comfort. We loved that it is 1/2 block to the beach and across the street from a trolley stop - very convenient! We could not have been happier there and are already planning a return trip!Genuine Hotels.com guest review
"Wonderful hotel, wish we had stayed longer!"
Modern, beautiful, comfortable, friendly and, of course, a bit pricey but worth it.Genuine Expedia guest review
"The best of West"
Overall, an excellent experience: great location, friendly staff, nice extras (i.e wine, chocolate, ice cream).Genuine Expedia guest review
"Beautiful, great location"
walking distance to most everything downtown, great sunset spot, NOT WATERFRONT! Do not be mislead by the pictures! 1 block from ocean. Extremely beautiful pool area, salt pool. Great service! We enjoyed the dove bars and local muffins daily.Genuine Hotels.com guest review
"Quiet and serene getaway"
What a sanctuary! We were thrilled with the luxurious accommodations and the friendliness of the staff. The hotel is slightly removed from the bustling Key West scene but a great walk (or a short pedicab ride) to Mallory Square. We are already planning a return trip!Genuine Hotels.com guest review
"Christmas in Key West"
The staff was very helpful, enthusiast and professional. We can't wait to go back!! So much to do in Key West. We wish we had bypassed the 3 days in Miami and stayed in Key West for the whole week. A rental car isn't really necessary. We rented scooters. Great way to get around and easier to parkGenuine Expedia guest review
"Awesome place to stay."
I stayed here with my girlfriend on 12/16/12 only for one night (unfortunately). I tried to be as honest with my ratings as possible. This hotel really and truly is that great. I interacted with two different front desk personnel, one was a gentleman probably in his 50s. The other was a younger female. I did not get names but they were both INCREDIBLY […] pleasant and helpful. The room was beautiful. We got a 1 bedroom suite. It was beautiful. The modern touches like sinks, doorknobs, twin ceiling mounted shower heads, etc make you feel like you are staying in a much more expensive resort. Everything felt like it should have cost much more per night. I would compare this resort to the Parrot Key Resort. But this one is in an awesome location. It is basically a block away from Duval at the farthest quiet end. If you dont mind walking (we dont) than the location is PERFECT. Easy to get to all the happening locations but also in a VERY VERY quiet area. It was beautiful. Also there were 3 balconies. Which was amazing. The bed was insanely comfortable. The stairwell had ambient lighting which was very cool at night. 2 people might be overkill for some folks but we like to stay in nice places. A 2-3 bedroom suite would really be a treat for a larger group. I really had a great stay. Read moreGenuine Hotels.com guest review
Hotel was beautiful. At the quiet end of Duval Street but close to all the action. The staff was nothing but helpful and friendly and the well kept tropical plants and gardens were absolutely fantastic.Genuine Expedia guest review
From allowing us an early check-in to permitting us access to the pool after check out while waiting for our transportation, we could NOT have been more pleased. Fabulous accommodations & courteous staff made our stay perfect.Genuine Expedia guest review
It was great, I will stay at Santa Maria Suites again. Very clean and beautiful decoration.Genuine Hotels.com guest review
"Great hotel for 2 couples traveling together"
This is a great place to stay! It's conveniently located with in walking distance of Duval, the beach, and many near by restaurants. It is far enough off the main strip that it is quiet. The layout of the hotel is like a small condo complex, so it feels private, cozy and more intimate than many of the large hotels near by. The service is great, and […] the facilities fantastic especially if you are looking for a 2 bedroom suite for a large family, or couples staying together for vacation. The only thing I'd like to see here is a hot tub! Since we stay in Key West in the winter it would be great, but basically none fo the hotels on the island have a real hot tub, so I wouldn't doc this hotel points for not having one. Just saying.. Read moreGenuine Expedia guest review
My Husband and I were treated like VIP's from the moment we stepped into the Santa Maria. I loved the complimentary virgin smoothies by the pool and my husband loved that the alcoholic version was only $5!! The staff was unbelievable helpful and fun to converse with. With a full kitchen, this beautiful suite was the perfect choice for our five night […] stay. We loved having the option to cook in or bring our leftovers home and warm them up without the use of a microwave (which we prefer). We would absolutely recommend this hotel and their wonderful staff (special shout out to Christina!) to anyone looking to stay on Key West - only a block or two from Duval Street! Read moreGenuine Expedia guest review
"Fantastic Couples Hotel"
We went with another couple and this was the perfect location. Great set up for two couples. Kitchen area and sitting area were great! We loved the pool area and the happy hour!Genuine Expedia guest review
Did not like additional charges. For example, extra person charges, turn down service charges, etc. which were not explained at booking and/or given option to refuse service.Genuine Hotels.com guest review
"Great hotel for couples or families."
The hotel had really nice showers and the staff was helpful.Genuine Expedia guest review
no complaints. Great Hotel!!Genuine Hotels.com guest review
staff good hotel good would stay againGenuine Hotels.com guest review
"Exceeded all expectations"
Sayed here on a last minute reservation with my wife on my 50 th birthday. I was amazed at all features of the resort. A small, high class, high end hotel at a reasonable price. I couldn't say enough about the service and kindness of the staff. Highly professional and friendly., will definitely be back.Genuine Expedia guest review
"Spectacular Second Honeymoon!"
The two floor suite we had exceeded our expectations, the pictures on the web site didn't do it justice, absolutely beautiful including the resort grounds. The suite had everything we needed including many unexpected amenities. Our room was adjacent to South Street but street noise did not bother our sleep one iota. The resort staff was extremely friendly, […] special kudos to Jenya who made us feel very welcome. We went by the other hotel that we had been considering (HH# and breathed a sigh of relief in that we had absolutely made the right choice #the other place looked like kind of a dump). This resort is well worth the money, stop looking, stay here. Suggest renting bikes to get to Mallory Square, etc. We stayed 6 nights and rented bikes three days which was fun and convenient. Its a great walking town though so we enjoyed doing that also for shopping and restaurant trolling. Read moreGenuine Expedia guest review
"Great place in Casa Marina area."
Enjoyed this hotel very much. Very friendly staff and amenities. Close to many great restaurants. Would absolutely stay here again!!Genuine Expedia guest review
"Great place for vacation"
Wonderful experience. Good location. The room is spacious. It has everything you may need for.Genuine Expedia guest review
Great place to stay! Hotel was very clean, staff super friendly and helpful. Definately will go back!Genuine Hotels.com guest review
This is our second time to this hotel and it won't be our last. Service was just as nice as last time and everything else was fantastic.Genuine Expedia guest review
"Hotel service and accommodations"
Hotel service was acceptable but service could have included a bit more of the low cost frills as seen only on first day of stay (pillow chocolates, bottled water, muffins, etc.). Was told the only blender at both hotel and adjoining restaurant was broken, therefore only canned beer and wine could be served during happy hours; clean warm pool towels […] were provided. 2nd floor bi-level accommodations were comfortable and clean, but pool-side room was very noisy in early AM, with constant slamming of 1st level pool-side patio doors commingled with loud conversations from somewhere(?). Room away from pool-side was cool, quiet, and peaceful. Website pictures are close to actual. Hotel personnel were pleasant and courteous. Restaurant serves affordable 1st rate sushi and Japanese cuisine. Beach is partnered with adjacent hotel and located a bit off-site. Read moreGenuine Hotels.com guest review
"Lovely comfortable hotel"
Highly recommended, good location, large and comfortable suite, friendly staff we enjoyed our stay, traveling with a toodler it was very nice to have washer and dryier in the roomGenuine Hotels.com guest review
Thought it was very nice staff was friendly and they remembered my name so that was a plus in my bookGenuine Hotels.com guest review
"Amazing and modern hotel"
The hotel is new and very modern with amazing kitchens. Very good location. Staff was all very nice!Genuine Expedia guest review
Great stay.Genuine Hotels.com guest review
"Gorgeous Hotel! Wonderful vacation experience!"
Very impressed by the Santa Maria Suites. The first time the description and pictures were spot on!Genuine Hotels.com guest review
We stayed for two nights with 2 adults and three kids. We all agreed--it may have been the best hotel experience we've ever had. Amazing service, beautifully appointed rooms, a stunning pool, and wonderful location for many of the best things Key West has to offer!Genuine Expedia guest review
Loved the hotel and all the ammenities it has to offer. Where else are you going to find free smoothies, wine and ice cream?! The rooms were spacious and the kitchen was fully stocked. I, and the rest of my entourage enjoyed it fully!Genuine Hotels.com guest review
Best place to say in Key West. Great location. Great service!Genuine Hotels.com guest review
"The perfect boutique hotel for adults!"
This boutique hotel experience was surprisingly perfect! Highly recommend this for an adult stay. The pool is unique and dual in design, but basically no room for jumping around kiddies. Staff is incredible and cannot go out of their way enough to make the stay so enjoyable. Thank you to everyone!Genuine Expedia guest review
"Santa Maria at Key West"
I love the hotel beautiful place. Amazing room. But we had some issues, first we ask the front desk to have a pull up sofa set it up...we left to walk around and stuff when we came back it wasn't ready, so we call the front desk and they brought me sheets to make it the bed myself..the sheets we used and dirty. So I end up using my own because my 3 […] year old child was going to sleep there. And also one day we were at the room when the maids were there for the cleanning....OMG...there were impatient and had attitute. Read moreGenuine Hotels.com guest review
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