Wish I could have stayed longerGenuine Hotels.com guest review
This was an amazing place to stay!! The hotel offered everything we needed and was located in the heart of all kinds of outdoor activities. We were away from the city but there was a shuttle that ran regularly to town and it was an easy, short drive. Just far enough away to make you feel "away". Staff was amazing, food was great, fabulous vacation.Genuine Hotels.com guest review
"Beautiful hotel and facilities but lack of service"
This hotel is beautiful with amazing facilities, so we were quite disappointed when we got to our room and found the sofa bed we needed was not made with linens. We called room service but no one answered. So we slept without linens on the sofa bed. The next morning we told reception of the problem, but to our dismay when we returned that evening to […] our room the only thing added to the sofa bed was 3 pillows and our room had not been cleaned. I went down for the third time and eventually was able to get the cleaning staff to come and service our room and give us linens. During our stay we also tried to get a meal through room service but no one answered the phone even though their hotel guide stated that room service was offered till 10 pm. This hotel has a serious lack of service which amazes me with the rates they charge. The hotel did give us a credit on our resort fee for this lack of service, but they seem to be helpless in getting their staff to do what they are supposed to. Read moreGenuine Hotels.com guest review
"Beautiful and Comfortable Hotel"
We really enjoyed our stay here. We took a two week trip across the country, this was one of the most comfortable places that we stayed. Our GPS took us on a very strange road to get to the hotel but that was not the hotels fault. The hotel itself was great, the staff was very nice. I would recommend this hotel to anyone.Genuine Hotels.com guest review
very pretty resort room was nice pillows ok what i did not like was the fact a pd n full so i was told then when we arrive i'm charged $25.00 EXTRA FOR EACH NITE WE STAYED TO USE WORK OUT ROOM EACH A BOTTLED WATER LEFT IN OUR ROOM AND BY THE WAY WE HAD TO ASK FOR IT THE SECOND DAY on my second day i was napping around 245 in the afternoon my husband […] was watching tv laying in the bed next to me heard a knock at door my husband got up to answer door before he could open door they anounced housekeeping and came in we both felt that was totally out of line and very uncomfortable we were glad we were checking out the next day Read moreGenuine Hotels.com guest review
The hotel was very nice, thestaff was helpful. After getting the "deal" , upon registering you have to pay an additional $25. for the pool and etc. Whats up with that? So it really was not the deal I thought it would be. We usually stay in Jackson and will probably do that in the futureGenuine Hotels.com guest review
"decent option for teton village"
Nothing terrible, nothing great. I've been several times over the course of about ten years and the rooms are starting to show their age. But everything was comfortable and clean. No food options past 10 pm (probably an off season thing) and note that the hotel charges a $25/day "resort fee" which was not mentioned on hotels.com when I booked.Genuine Hotels.com guest review
Service was good.....room was vintage as was the surrounding local (a good thing). no problems.Genuine Hotels.com guest review
"Heart of Jackson Hole Ski area, Short walk to Lift"
Very clean. Great spa-pool area. Food at Bar and Restaurant, no lobby area to hang out, but rooms are nice!Genuine Hotels.com guest review
Just fine- the breakfast used to be better offering a la carte service, the service at the hotel is erratic and poorly organized. The ski valet is great, the location is excellent- the hotel is ok- but it used to be better.Genuine Hotels.com guest review
"Great Place, Amazing Location!"
We were completely satisfied and impressed with our room, location, cleanliness, staff, facilities etc. @ Snake River Lodge. It was an awesome stay and I would highly recommend and return to this awesome place. Teton Village is the Way to Go if you are interested in Jackson Hole skiing/snowboarding. Then you ride 20 min to Jackson town square.Genuine Hotels.com guest review
"Excellent place in Teton Village"
Stayed here in Feb for a four day ski trip. Staff super friendly and helpful with arranging airport taxis and helping store our gear before our rooms were ready. The rooms, while not super deluxe, are plenty spacious and the beds were comfy. Nice in-room flatties as well. The greatest perk was the ski valet. Drop skis and boots off after skiing and […] the guys keep them overnight and air dry your boots and store your skis. Not more than 100 yards from tram and gondola. Ski in at the end of the day. Awesome! Spa/pool area amazing too. Would definitely stay there again. Read moreGenuine Hotels.com guest review
"Snake River Lodge for Skiing"
Skiing: 40 yards of stairs and mild climb to the lifts. Ski back. Ski valet puts the skis outside ready for pickup and starting the trip to the slopes. Great rental shop onsite. Friendly staff. Competent. Ski shops are available on the mountain, same 40 yards with more within 100 yards. Room - mine was small but comfortable, included robes and slippers, […] nice TV with many channels but movie rentals are not available (they are listed, but when you call the front desk, they said that service is not available). On the third floor, the few rooms there are next to the old style elevator with a cage that clangs. No way around it. You hear it, but won't wake a normal sleeper. Can hear the next room noises softly. Staff - EXTREMELY friendly, accommodating and will go out of their way Spa - Massages stop early so after ski massages are harder. Great hot tubs and cute way to swim outside under a partition, to outdoor hot tubs. Mens area very complete, good gym Systems - Get an F here. Door not closed by cleaning staff one time, shampoo not replenished, every order of the same food for breakfast by room service came a different way and sometimes without silverware, then no butter etc., got the wrong room assigned which carried over to the ski valet etc... almost comical by the end of a week. This is a systems problem and fault of management. Staff very sorry each time and attempted to work around. Didn't both me... but if you need seamless service, probably go with other options Read moreGenuine Expedia guest review
convenient location close to the ski slopes, rooms and bathroom comfortable when you have one of the larger rooms. hotel staff helpful buy not very friendly. food not very good at night and little atmosphere in the lobby area. good for pure skiersGenuine Hotels.com guest review
"Jackson Hole Skie Vacation"
A very enjoyable week at Teton village. Everyone was very friendly. The mountain was great. Never stopped snowing. Ate dinner at the Snake River Lodge, Mangy Moose twice, Spur twice and Alpine. Al the food was excellent.Genuine Expedia guest review
A very comfortable hotel! Highly recommended!Genuine Hotels.com guest review
"Nice sky trip"
Must go to jackson hole great sky resort, excellent to take the family for a holidayGenuine Expedia guest review
Liked the hotel and its location. In room telephone had a feature for weather / sky conditions _ did not work - called reception/concierge gave me some info but told me he was not the weather man. got that... Kristy at check in was very friendly we told her it was our anniversary and she said she would do something special. On the 3rd day nothing happened […] (I think she got distracted by Superbow the day we check in, she is a very nice lady) so I spoke with reception and we finally got strawberrys in chocolate delicious and wine (not a brand we opened or would drink). Bartender Shaun extremely courteous. Over all very nice experience. Read moreGenuine Hotels.com guest review
"Hotels.com overcharged $60 per night for my stay"
This is a very nice, upscale hotel with great amenities. The only problem is that Hotels.com's rate was $60 per night MORE than what I would have paid if I had gone through the hotel's web-site. Shame on me for not checking the hotel's site prior to booking with Hotels.com...it won't happen again!!Genuine Hotels.com guest review
Unreliable wifi and overcrowded amenities like Jacuzzi and staff couldn't explain phone system---overall disappointed for what I expected.Genuine Hotels.com guest review
Very comfortable, friendly staff, and ideally situated. Great facilities and amenities including the fitness center, pool/spa, and ski valet. I will most definitely stay here on my next trip!Genuine Hotels.com guest review
"Very nice hotel, ski in and out."
Staff was very friendly and helpful: front desks, ski rental, maids. The room was very clean and quiet. Towels were abundant.Genuine Expedia guest review
"Know your room"
When we first arrived we were given a very small double queen room, I mean very small, that looked into the connection of the roofs. We asked for the "deluxe room" that we ordered and were informed that we booked through hotels.com so this was our class of room. After spending a night we were going to check out but my wife gave it another shot the next […] AM and were given a much larger room which made the experience much better. The staff mostly is excellent. Location is ski in but do plan on climbing some stairs to get out. Still outside of Four Seasons the best location in the Village. Housekeeping is poor from cleanliness to stocking toilet paper left a lot to be desired. Overall if you can't stay at Four Seasons or Hotel Terra this is the best option, just make sure you don't get the tiny rooms. Read moreGenuine Hotels.com guest review
"Great location and service"
The service was excellent and the location to the lift is super. The ski valet staff was very helpful. The food at the bar and the restaurant was very good, and they always have coffee etc in the morning, drink and cookies after ski, and some appetizers at the bar compliomentary. We did not use the pool/spa but the facility looked very good. We will […] go back and stay there. We got a good rate, too. Read moreGenuine Expedia guest review
very nice in the center of Teton village. Parks were closed so we explored around area. saw many deer and moose leading to Jenny Lake. beautiful area. Tram was closed as were many shops. Wished more food, shops and things to do were open instead of driving to Jackson.Genuine Expedia guest review
"Empower You Staff To Help Guests!"
The hotel is lovely, but this is overshadowed by the inability of the staff to help customers without management approval. A case in point was that the jetted tub in our room was broken. I notified the front desk of this in the morning and expected that the problem would be resolved. We came back later that afternoon and the problem still hadn't been […] fixed. I contacted the front desk and they said there was nothing they could do as the engineers had already gone home. I sort of expected to be moved to another room, since the hotel had low occupancy, but this was not offered. The next morning when we checked out, the front desk indicated that we owed $60 in resort fees. I explained the issue with our jetted jub and requested the fee be waived. The front desk couldn't do this and had to page the manager to help us. The manager finally did waive the fee, but the incident left a bad taste in our mouths. Also, the hotel details indicate that the room is supplied with robes and slippers - not the case with our room. This just didn't feel like a 4 star pat experience to me. Read moreGenuine Expedia guest review
"Big Difference in rooms"
Booked two rooms ours and friends , we got a small room with King bed no room for anything suitcases etc. no chairs just a bed.. Friends who paid the same got a King with large room 2 chairs and all kinds of extra room for suitcases with refg. table , coffeemaker etc. much bigger and nicer room. Plus we had to pay $25 a day extra to use pool and hot […] tub not an option. Read moreGenuine Expedia guest review
Great room, comfortable beds, valet parking was quick valet staff were friendly and efficient, even cleaning your windshield each morning.Genuine Expedia guest review
"Luxury ski chalet feel"
Great location next to the Four Seasons at the base of the ski slope! Rooms are great (the deep Jacuzzi tub was an unexpected bonus!) and the service is fantastic. Valet, front desk staff, concierge - all did their jobs very well. Would have liked a minibar in the room, and our gas fireplace did not work...but our resort fee was waived because of this, […] which I really appreciated. Restaurant recommendation from concierge was also superb. Read moreGenuine Hotels.com guest review
"Snake River a let down.."
Great location, food was fair at best and service mediocre. Certainly not worth the price paid per night. For a few extra dollars I would rather have stayed at The Four Seasons.Genuine Hotels.com guest review
We had to leave early and they compensated us for the room whuch we appreciated.Genuine Expedia guest review
My husband and I stayed here for the first few nights of our honeymoon and were impressed with the hotel. Spacious rooms and very helpful staff.Genuine Expedia guest review
"Overall experience, Snake River lodge"
Overall I was dissapointed, especially based on the Expedia rating and price. It was a good location and the staff was fine. The hotel seemed to try and be upscale, but fell short in that regard. It was pretty dated and our room felt like a "dungeon" to my wife and I. Small, bleak and the Internet access never worked properly. Kept getting knocked off, […] so finally gave up. We did not eat in the restaurant because people we knew advised us it was not good and over priced, poor value. Oddly, even 2 hotel staff members did not recommend it! One saying, "they are trying, they hired a new Chef". I think it stays busy based on location alone, not for the quality of the hotel or it's services. 2 to 2.5 stars. Read moreGenuine Expedia guest review
"Very happy with our stay"
Very nice place to stay. We considered going back for another night on our way back through, but it didn't work with our schedule. Would definitely stay here again, or recommend to someone.Genuine Hotels.com guest review
"A little disappointing"
Bathtub was broken, turned the whirlpool on, two jets blew out and filled the tube with black chunks of whatever. Restaurant and bar shared the same lame menu. We had to leave to eat. I would not return with so many other choices.Genuine Expedia guest review
"nice hotel but not much do do around the village"
Not much to do during the evenings unless you drive into Jackson Hole. Not many shops and restaurants limited for family with children and on a limited budget.Genuine Expedia guest review
"The best place to stay in Teton Village!"
I've stayed here for the past 11 years, and will continue to stay here every year we come to Jackson Hole.Genuine Expedia guest review
"Very nice hotel nestled in the Tetons."
The entire staff was very accommodating and a pleasure to deal with. I will highly recommend this hotel to everyone!Genuine Expedia guest review
Really nice room with many features. A bit priceyGenuine Hotels.com guest review
"Beautiful and overpriced."
I was there for a bike race and the bell staff was EXCELLENT in helping with the bikes. They made a stressful part of the stay effortless and without worry.Genuine Expedia guest review
"Great mountain view!"
We live in Florida and had never visited Wyoming and had no idea where to stay in Jackson area- so we were amazed at this great resort! The accommodations were amazing- we stayed in a suite that had 2 bedrooms, 2 bathrooms , full kitchen and living room and patio - right on the ski slopes. Our visit was in September- no skiing- but we enjoyed walking […] to shops and restaurants and taking the tram ride right to the top of the mountain. The amenities in the resort were great- we enjoyed the pool and spa and had great meals in the restaurant. My husband golfed at the local golf course - Teton Pines - very nice! We would highly recommend this resort! Read moreGenuine Expedia guest review
Overall the hotel was a good hotel in a beautiful location but the restaurant was not good. The breakfast was not worth what it cost. The dinner was not good and the restaurant staff were totally inexperienced and made it a "once and never again experience" Also, the nicely furnished exercise room was a 5 flight walk-up after 7:00 P.M. I exercise after […] dinner. Read moreGenuine Expedia guest review
"Breathtaking stay at Snake River Lodge"
We absolutely loved our stay at your beautiful lodge. We will definitely be back in a few years! Thanks for everything!Genuine Hotels.com guest review
The facility is conveniently located and well appointed.Genuine Expedia guest review
"Hotel is nice, but overpriced."
The hotel is nice, the room was clean, but it was overpriced for the size of the room. They also want to charge and additional "recreational fee" on top of what I paid through Expedia. Considering the room was already $340 per night, I didn't feel that was a necessary add-on charge.Genuine Expedia guest review
"Not worth the price."
This location was probably at one time a first class resort, but it is definitely overpriced. $460 for a one night, off season (September) room is way too steep. The room itself was a bit dated, and too tight for 3 people when the sofabed is open. Where did they expect all the chairs and table to go? We had booked an early morning tour leaving before […] the restaurant opened for breakfast, but they generously allowed us to get three bagels (stale) off the buffet for $16. The extra $25 resort fee charged for each stay was a real perk, especially when the pool was closed the entire evening of the day we arrived. The only first class offering this place has is its proximity to the ski slope... not really a priority in early September. On the plus side, the staff was very courteous, attentive, and helpful in arranging local attractions. Read moreGenuine Expedia guest review
"Beautiful pools and hot tubs"
We enjoyed our stay here. The location was beautiful. We really enjoyed the pools and spa. The staff was helpful, but many times we had to wait in line, they were understaffed. The room was very nice and clean, although it was very small. The valet parking is annoying, we didn't like waiting for our car everyday. After the first day we parked in the […] adjacent lot, which was much more convenient. My big critism was the food, it was expensive and poor. Do not eat the $20 breakfast buffet, it was not good. We drove to Jackson to eat after the first day and found some great food. Read moreGenuine Expedia guest review
"Room was very comfortable and well kept; enjoyable"
Had no complaints about room quality, service, cleanliness, recommendations by concierge, etc. Chef personally made me a vegetarian dish that wasn't on the menu. While I was very satisfied with all areas regarding the stay, there were two things I wasn't prepared for: 1. an extra fee mandatory for valet and other services that I didn't see in the Hotels.com […] site, and 2. that valet parking is mandatory--However, I expect, given the set up of Teton Village, this might be the same for other properties there as well. Read moreGenuine Hotels.com guest review
"great pool for kids, nice location"
nice location in Teton village...had a great pool for kids (which was almost always empty) and coin operated laundry which was great for our family! nice proximity to grant Teton and Yellowstone...Genuine Expedia guest review
"Nice resort next to skiing area with valet service"
Enjoyed the comfortable setting paying half the regular room rate at Summer low season.Genuine Expedia guest review
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