"2 out of 5 is bad"
We did not enjoy our recent stay at this hotel. There were many reasons why, to list a few: They wouldn't let anyone check into their rooms until after 4 pm. Got to the room and the tv wasn't working-no signal, and we were told the hotel maintenance worker was off for the weekend = no tv. The shower water was cold...never got hot. The blow dryer didn't […] work. Read moreGenuine Expedia guest review
"Just ok for layover - be ready for Island time"
We only stayed here because it was too late to make the ferry to Tortola. Our rooms were not ready when we got it at 5pm. Finally all rooms were ready after dinner at 8pm ish. They did give one of our 3 rooms a $40 voucher.Genuine Hotels.com guest review
"Convenient location, nice view"
Arrived late and the hotel was very near the airport and convenient. Also stayed the night on our way out of St. Thomas. Second room was much nicer with a view. Staff was pleasant and the restaurant had decent food and entertainment.Genuine Expedia guest review
"Won't stay there again"
Complained each day phone was dead and was never fixed Found 2 extra 10% taxes(20%) on room when I checked in Low water pressure in hotel 1 room only got 12 channels, another got 25 but picture was fuzzy Continental breakfast $11.00 Wanted 2 extra bath towels, front desk said NO, only 1 per guest per room. I then asked for 2 beach towels, that's ok I […] had to extend my stay, front desk said no the room was already booked, so I had to make another reservation for another room on Expedia with no problem. Checked out first time got bill for room. The second stay they said I could not get a print out of my bill. Read moreGenuine Expedia guest review
Run down, worn out hotel. Nearly everything was broken, including attitude of staff. AWFUL!Genuine Expedia guest review
"Don't stay unless you have no choice"
Except for one member of staff who worked the evening shift the staff at reception had a don't care not my problem attitude. Arriving at hotel at 4:30 I was told the room was not ready so had to wait even though checkin was 4pm. I booked a room with a bath, when I got to the room there was not bath. Reception supervisor told me that they do not have […] deluxe rooms with a bath. Went back to room to find pug sockets on one side of room did not work including TV plus trying to call reception was impossible as phone did not work. In addition one of the chairs on the balcony had a broken leg. After dinner we reported all faults and receptionist moved us to another deluxe room with a bath which apparently did not exist however the plug did not work and the safe did not work even after maintenance was called as it should have been replaced. Al in all a very disappointing. Read moreGenuine Expedia guest review
"Good place to stay for a night or 2."
The hotel is a good place to stay for a night or 2 as other travelers have mentioned. It is easy to take the shuttle over to the Emerald where there are more amenities - beach, bigger pool, etc. We did have a problem when we arrived at 4:00pm; we were not able to get into our room for an hour and a half because guests checked out, but stayed in the […] rooms which could then not be cleaned for arriving guests. Also, the phone in our room was broken the TV reception was not good and I had to track down someone from housekeeping for more towels. Read moreGenuine Expedia guest review
"Enjoyed the Balcony"
Minimum amenities, not even a telephone that would work to call the front desk. No drink machine for bottled water or sodas. We did enjoy the balcony, though. The restaurant had a great view, and the food was excellent; but the service was on "island time." Good thing we weren't in a hurry..Genuine Hotels.com guest review
"Nice room and friendly staff"
I read the positive and negative reviews and decided to chance it. We needed a place to stay from when our flight got in one evening and we had to catch a ferry the next morning. The location was perfect: a short walk from the airport. From the moment we walked in we liked it. The staff was very polite and friendly and we got a great room on the 2nd […] floor. Room was clean and looked just like the photos. We were given a coupon for free drinks at the bar and went there. We met another couple whose flight was cancelled due to the snow storms in the U.S., and we ended up having dinner with them in the restaurant. All the food was delicious, the staff friendly, and the prices reasonable. The towels in the room were a little worn, but plush. The bed was comfortable and the TV let us catch up on the Olympics. We would not hesitate to stay here again. Read moreGenuine Hotels.com guest review
"This hotel is very close to the airport."
This is a good hotel for a 1st or last night due to its proximity to the airport. It is nice if you have an early flight and have to be there early or if you have a later flight and you want to get that extra day in sun. You can walk to the airport (if you don't have a ton of luggage). I would not want to stay at this hotel for the entire vacation. […] It was a stop over on our last night after sailing to allow easy access to the airport. We would have been more satisfied paying $100 - $150. $250 is too much for the quality of the property and amenities (WiFi and "business" computer would not work preventing us from logging in and checking in to our flight and printing boarding passes). Read moreGenuine Expedia guest review
"No working telephones"
This was a first for me - the telephones in the room did not work at all. So while I always depend on the clock on my cell phone for a wake up call, I always like to have a back up just in case. Well, since the phones didn't work, someone had to come around at all hours knocking on doors for the wake up call. And he MISSED it on my second morning! I […] could not believe it - and they never mentioned it during check in. Read moreGenuine Expedia guest review
"Ok hotel for one or two nights. Older clean hotel."
Nice hotel for a couple of nights. Older small room but fairly clean.Genuine Expedia guest review
"Perfect location to the airport ...and very quiet"
This was the perfect last night in St. Thomas. It is a one minute walk to the airport and it is very quiet at night. Great view of the bay too. Breakfast at the hotel was slow and expensive but the location made up for this.Genuine Hotels.com guest review
Arrived at 330pm for a 4pm check in wasn't able to check in until 5pm after 12 hrs of travel. No water to shower next morning, ran out of water every day. 1 day no towels to take showers. The shuttle only runs when it is convenient fir them, not hourly as advertised. booked king size bed, received 1 double bed and the young man at the counter said he […] knew it was a queen bed bed because he carried it in himself, still no a king!. Staff very rude especially dayshift.. cannot swim at the beach. Food, was just as disappointing.. Read moreGenuine Expedia guest review
"Nice hotel on airport grounds"
great location if flying out next day otherwise I do not think this would be a good choice, Very ugly part of island, 1 minute from airport.Genuine Expedia guest review
"clean hotel close to the airport"
great experience - front desk staff was excellent especially kernisha! had small problem with shuttle serivce to emerald beach due to missing shuttle driver but otherwise things were great!Genuine Expedia guest review
"everything is great, except for the beach"
Great hotel, don't let the proximity of the airport fool you into thinking it will be noisy. The rooms are quiet. The only two problems my girlfriend and I found were the poor shower drainage and the lack of beach. The latter can be solved by taking a shuttle to the other Best Western resort. Be prepared to walk back though, the staff at the Best Western […] emerald told us the shuttle only runs every half hour and it just left. A few minutes later while walking back, the shuttle passed us and went straight to our hotel. Honestly, the walk did us good, the food at both Best Western resorts were very good and filling. ( very pricey though) Read moreGenuine Hotels.com guest review
"Great staff, nice hotel"
We stayed for 6 days. Staff was super friendly (we mostly interacted with Shaun & Lisa) very helpful with any request. The restaurant was quiet the night we had dinner, food was average. We went back for dessert another night ran out of the brownie alamode. Had the cheese cake, very small piece for $9 & they put, what my husband thought was chocolate […] sauce, ended up being chocolate balsamic vinegar on it. I liked it, he was grossed out by it. The shuttle to the Emerald Bay ran hourly during the day, on the 1/2 hr after 5. If you try to request it @ 5 past the hour your out of luck. Need to request before the hour. Hotel was dated but very clean. We found out from one if the taxis drivers that it used to be the military hospital. Would have been interesting if it was posted somewhere on a plaque or something. Overall our stay was excellent. Read moreGenuine Expedia guest review
"Good airport hotel"
Hotel was within easy walking distance to the airport. You could check your bags before the big rush and have a leisurely lunch at the hotel. While the pool was small and there was no real beach, the sister hotel just a 10-15 minute walk along the water has a beautiful beach. There is a free shuttle between the hotels for those who want to get there […] fast. The restaurant had a limited menu but the food was fine. Rooms were comfortable and had a view of the water. Read moreGenuine Expedia guest review
Hotel was nice a little disappointed with the amenities.Staff was friendly and very helpful. I didnt like the the hotel restaurant at all other than that good place to relaxGenuine Expedia guest review
When I have to travel to the US main land we always stay there because its closer to the airport. It's always warm and welcoming its my family and I premier place to stay on St ThomasGenuine Expedia guest review
Very disappointed with the hotel. The room is cheap and run down. Maids are impolite. Linens and towels are dirty and smelly. The shower is dirty and the hot water works only periodically. The TVS are old and with a max of 10 channels. The remote won't even work properly. The restaurant on premises has terrible food and u are limited daily on what's […] available on the menu. Overall I was extremely disappointed and I will never return or recommend to anybody this hotel. Read moreGenuine Expedia guest review
"Good for the $"
Very nice place walking distance from airport ( so no cab needed to get to hotel) my only complaint was the shuttle service to the beach hotel was very unreliable. Great view from balcony of bay.Genuine Expedia guest review
"Convenient to airport. Beautiful beach"
Short overnight trying to get home to st Croix. The lovely staff had left a bottle of Cruzan rum and orange juice for me in room per my wife's request, as I had driven all our belongs in a uhaul the previous five days relocating our family to the Virgin Islands. It was a special treat to find when I was so exhaustedGenuine Expedia guest review
"Very convenient to airport and great value!"
Hotel is older and right next to airport so not a super neighborhood.... BUT a great hotel for convenience to St Thomas airport (which we needed for a 1 night stay on way to destination). It's a very short/easy walk from the airport. We stayed in the newer section. Room was clean, comfortable, and quiet. Staff was very helpful and service was excellent! […] Very good restaurant right on the water. Would definitely stay there again. Read moreGenuine Hotels.com guest review
Noise from surrounding air port and plant was sometimes disturbing coffee in room not fit to drink food in restaurant at times great and poor wait staff wonderfulGenuine Expedia guest review
"Nice place for a short stay."
The staff is wonderful--very friendly and helpful. Location is right next to the airport. Rooms aren't luxury level but are clean and t fine for a short stay. Nice beach bar/restaurant too.Genuine Expedia guest review
We chose this hotel within walking distance from airport because we knew our flight was arriving late and we would miss ferry to St, John. Booked almost 2 months in advance, but when we arrived at hotel desk at midnight, we were told they had overbooked and had no room. However they did pay for a taxi and more expensive room at their sister hotel, The […] Emerald Beach. very nice but added another hour to our 14 hours of travel. Read moreGenuine Hotels.com guest review
Everything worked out perfect for me, ideal location, peaceful, the staff took care of me, I can't wait to go back.Genuine Expedia guest review
"Post flight stay over."
Travle to VI and BVI often. I typically fly into St. Thomas and send the first night here as a buffer. I was correct, flight was delayed and most on flight mised ferry ride. Clean, staff works hard, and bar is great. Not luxury but a safe convient location.Genuine Hotels.com guest review
Although the name of this hotel hints at it being a resort, I think this is a bit misleading. Accross the small bay is some industrial plant that emits a continuous loud hissing sound as if they are sandblasting. You can hear it clearly in the rooms. The beach is even closer to the plant.Genuine Expedia guest review
"Great place if you need close to airport"
Hotel was average, nothing special. Very convenient to airport. They offer a shuttle to their sister property, which is much nicer and right on an awesome beach. They do not offer a shuttle to the airport but it's a very short walk. No further than the parking lot of many airports. Rooms are comfortable and clean.Genuine Hotels.com guest review
"Easy to choose wrong hotel"
I had previously stayed at the Emerald Bay Best Western which has a lovely beach. When I turned up I found I had booked the wrong one. My mistake but I will know for next time. The manager was relieving at the bar and did a great job of making everyone welcome but I kept looking over at the beach I should have been at.Genuine Expedia guest review
Rooms are in poor repair and services are sketchy. No beach frontage!Genuine Expedia guest review
"Convenient for travelers"
Good hotel for transients. Close to airport (3 minute WALK). Restaurant closes early - 9PM Older property, but management and staff are right on top of making it the best of what it is. Nice people willing to go out of their way to help you. Would not recommend for long term stay, but great for short visits.Genuine Expedia guest review
The surroundings is beautiful, lovely views of sea and outskirts. Very friendly, polite staff that makes u feel so welcomed, always helpful. All in all I totally enjoyed my stay.Genuine Hotels.com guest review
"Best place to stay next to the airport!"
our red eye was changed to a same day arrival and we needed a last minute hotel for 6 for one night, until we could check into our time share the next day. We were accommodated at a ver reasonable price. The service and room were nice and clean. The taxi ride... was a bit confusing. van? car? It was so close to the airport that the men got impatient […] and walked ( I don't advise it, especially at night. There isn't a safe place for pedestrians with luggage in tow to be walking there) After the Cabbie pooled us with others in a van, we got there before the men! haha! If you've been to St Thomas a few times and don't have a time share, this would be a great place to book way ahead of time as your hotel for vacation. The price is great for what you get. Your vacation is for enjoying the island beaches, shops, & points of interests. Your hotel should just be a clean comfy place to sleep, shower, and relax a little at their surrounding beach and restaurant inbetween your island excursions. Trust me, the money you save on this hotel is money well spent on renting a yacht and island hopping, parasailing from Coki Beach, Coral World, and much more. Read moreGenuine Expedia guest review
"Walking distance from the airport is biggest draw."
The staff were very nice. Only problem we had was they were closing the day we arrived. Actually they officially closed the next day but there were very few guests and it was pretty quiet. We liked that but it did mean some things were not available. The room was nice and clean and as I said before, extremely convenient to the airport. The Emerald Best […] Western is further on and has a much nicer pool a beautiful beach and good restaurant and there is a free shuttle to that hotel so for the price and convenience I would choose this hotel again. Taxi's are readily available to go downtown or anywhere requested. Since it was off season, Labor Day weekend, there wasn't much available for shopping and most of the town was closed on Sunday. If you like quiet and take loads of sunscreen and are not into tourist shopping you'd love this time of year. Read moreGenuine Expedia guest review
"First trip to St. Thomas"
I wasn't sure what to expect because of all the negative reviews I read before going to the Best Western Carib. However, I must say I was pleasantly surprised. My room was clean and comfortable and the a/c was SUPER cold. The front desk ladies were friendly and helpful. The manager was friendly and involved. The dining staff was friendly and the food […] was tasty. The airport is literally behind the hotel. I walked right off the plane and to the front lobby to the hotel within 5 minutes. No taxi needed. All I had was two carry-on bags but if I had more it would be impossible to walk and I'd have to take a taxi. I was told that a taxi driver would charge me and charge for each suitcase I had. If that is the case, I think having the BW shuttle to come get hotel guests would be a good customer service amenity. No one would like to be charged for a 30 second drive from the airport. I took the shuttle over to the other BW-Emerald Beach to use the beach over there. BW Carib doesn't have a beach- the water is just to look at. Overall I feel the money I paid to stay at BW Carib was worth it. It's basic but clean, convenient to downtown and airport, comfortable, safe, and staff is friendly and helpful. I came for three days for a friend's wedding which was on a cruise ship. The hotel was a two minute drive from the port where the ship was. When I return I'll stay here again. For sure. Read moreGenuine Hotels.com guest review
"St. Thomas vacation"
Hotel was ok I was told it was close to the airport but literally its right next door to the airport. We heard the planes arrive and take off. We were greeted very nicely by the lobby hostess and the restaurant waitress the first night which was great.Genuine Expedia guest review
The hotel was close to the airport and the University, which is why we were there (for my son to start at UVI). The view from my room was fantastic. The balcony looked right out onto the Bay. Even though there really wasn't a beach wherer you could access the water, we were able to take the shuttle across the Bay to Best Western's Emerald Resort and […] use their beach and pool. The staff was very friendly and the rooms were very clean and it looked like they had recently been remodeled. Read moreGenuine Expedia guest review
"Close to Airport"
We had a comfortable night's rest. Great Hotel, nice Ocean view room.Genuine Hotels.com guest review
My first room had a stale smell that was not bearable and the bathroom was very dated along with the shower that was "scary"! The next morning I switch room and was forced to downsize from my king suite to a queen suite. Other then that which was a lot to take in the stay at this resort was fine.Genuine Expedia guest review
"perfect for catching a flight"
Appeared to have recently been redone. Not luxury, but nice. Great bar/ restaurant/pool area set up with excellent service. Would like to have stayed longer.Genuine Hotels.com guest review
"Nice, but run down hotel."
Nice, but run down hotel, walk distance to the airport. I was early and had to wait 2 hours for the room to be ready although have not seen more than 3 people walk in or out of the hotel. restaurant not opened for lunch but opened for breakfast and dinner.Genuine Expedia guest review
"Beach front hotel"
Very nice hotel on the beach. Nice and attentive staff.Genuine Expedia guest review
"Carib beach st Thomas"
Not bad for the buck. No elevators. You have to walk up stairs to the second floor with luggage. Friendly staff. You get your money's worth. Would come back if I had to.Genuine Hotels.com guest review
"Good hotel for one night stop"
The staff were very pleasant and accommodating at this hotel, but it was a slight disappointment in terms of overall quality. The pool was extremely small and the place just seemed tired in some areas. We were looking forward to a nice pool after being on a boat and in salt water all week and the hotel had one but it was more like a pool the size of […] one for someone's home, not large enough for a hotel. The balcony overlooking the ocean was nice and the hardworking and kind people working there were definitely a plus. Read moreGenuine Expedia guest review
GreatGenuine Hotels.com guest review
"Close to airport"
This was our last night of a 10 day trip, this hotel is very close to the airport to elimanate any issues with making flights. Basic beach hotel, nice outdoor bar and resturant.Genuine Expedia guest review
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