"Ramada Inn Stay"
Stayed for business. Room was very clean, service was excellent, staff was helpful and professional. Our bathroom light did not turn on and after informing front desk, the manager came over and replaced the bulb immediately. Had a great stay and will stay again next time! Thank you!Genuine Hotels.com guest review
Very uncomfortableGenuine Hotels.com guest review
The staff was very friendly. The room could use a little TLC, but overall, it was a comfortable stay.Genuine Hotels.com guest review
very good, clean, friendly staff, affordableGenuine Hotels.com guest review
"Clean and Neat"
Tip Top, recently remodeled and upgraded, outstanding experience.Genuine Hotels.com guest review
Slept in a little late and the front desk kept calling and calling and calling and calling even after i answered the first time. Kept knocking on our door. VERY frustrating! Would never stay there againGenuine Hotels.com guest review
Just a good spot for the priceGenuine Hotels.com guest review
"Not horrible for the price"
Sink waa logged, shower head was covered in rust, tooket was at 45 degree abgke, room was stuffy and A/C wasbt the greatest. Small pool in the middke of the parking lot was awkward to say the least. Some updates have been made like the bed frans and flat screen but needs more TKC.Genuine Hotels.com guest review
"Acceptable for a night or two"
It was relatively inexpensive.Genuine Hotels.com guest review
"Good place stay..."
Room was nice and comfy. A bit small but we only used it to stay overnight so it met our needs. The beds were comfortable; the queen beds were roomy. Bathroom was small but the shower had great water pressure, lots of hot water. There was a fridge, coffee maker, hair dryer. Breakfast was good; make your own waffles, hard boiled eggs, yogurt, fruit, […] cold cereal cinnamon rolls and danishes, along with coffee, teas and juice. Would definately return! Free wifi and free parking although parking spaces were small so dont bring a big truck...very happy with our experience! Read moreGenuine Hotels.com guest review
"Needs work ..."
I stayed at this motel in July and had a clean, well- maintained room with a comfy bed so decided to use it again. This time, it was the Eve of our last night with our child before dropping him at college for the first time. The room was funky and in dire need of painting. The bathroom was bizarre with an old shelving/sink unit that really needed to […] be cleaned up - it was such a disappointment. It just felt really dirty as a result of the marks all over the walls and the weird old bathroom. The people at the desk were really nice, but the room...not so much. Read moreGenuine Hotels.com guest review
The room was comfortable and clean, the serve your self breakfast good. The coffee was weak and the maid service lax in restocking.Genuine Hotels.com guest review
"Hotel doesn't live up to the Ramada name!"
I was in town for a business trip, as I am frequently. Understanding that I was booking last-minute, I took my chances staying here again since I knew the location, and well, it was a Ramada. Yes, it's a Ramada LIMITED, so expectations shouldn't be that high, but cleanliness, functionality, and accommodation to requests are things that I pay for, and […] expect. This hotel failed on all counts. About the only nice phrase I can think of is "dis-repair". I stayed in Rm 116, which was supposed to be non-smoking - clearly that must have been a recent change as the room reeked of smoke. Turning on the AC didn't help either as the "friendly neighbors next door" were standing right outside my window in their self-designated arguing/smoking section which just drew their smoke into my room! Paint was peeling & there were dirt or marks on every wall; the box springs were broken on one side of the bed, and the comforter & pillows smelled of sweat- not mine! The bathroom continued the adventure- there were used towels sitting on the sink and the toilet seat was up (never seen that one in a cleaned room before). Upon checking out the next morning, I let the front desk attendant know of the issues I had, his response was a blank stare and a "gee I'm sorry you feel that way" response. Lesson learned, there is an abundance of hotel rooms in Santa Cruz, next time I will end up somewhere- anywhere- else. Read moreGenuine Hotels.com guest review
"Not a bad location"
This hotel really needs improvements on their facilities, they are looking dinghy , overrun and plain ugly. They offer a refrigerator that it's really old and makes noise all day and night . Carpet needs to be change since the room has a nasty smell of humidity and the bathrooms are really old looking , overall not staying ever again . It gets really […] noisy at night if you stay close to the stairs . Read moreGenuine Hotels.com guest review
Overall, it was a decent place. A bit overpriced for what you got in return. Good thing though, located like 6-7mins for boardwalk.Genuine Hotels.com guest review
"A good deal"
The extension plugs on the lamp did not work for my laptop, the satellite receiver was not plugged in ( I moved the dresser and fixed it), the stopper in the sink did not work with the lever - had to push and pull by hand. I let the front desk know about the problems when I checked out. Having said that, it was clean and very close to my appointment […] the next day. The Callahan Pub across the street was good and the bed was comfortable. The price was exceptional so ... it was a good deal overall. Read moreGenuine Hotels.com guest review
"Breakfast was the highlight"
It's not a fancy place, rooms are small and functional, pool area is sufficient (kids played in pool) but essentially in a parking lot so sometimes there are exhaust fumes. The contintental breakfast was actually great, lots of choices and they even had a waffle maker. The staff was super friendly. Very close to all things Santa Cruz!Genuine Hotels.com guest review
"Non Smoking rooms"
The stay was fine the hotel is nice but I walked into my room and it stunk of cigarette smoke! That should not happen at a hotel that all there rooms are non-smoking. Overall the hotel is nice and I would stay there again because it was close to the field I was coaching at.Genuine Hotels.com guest review
"Location of the hotel was decent"
The hotel room was comfortable. The bathroom was crampt, the shower/tub was dirty, and no cream for the coffee.Genuine Expedia guest review
"Ok, for location, room was a little dirty"
The staff were nice. The room had a very strong bleach odor so I had to spray air freshner. The walls were really really dirty so even though the rest of the room appeared clean, it made the entire appearance feel dirty.Genuine Hotels.com guest review
"Ramada Limited Hotel Santa Cruz"
The hotel was fine. Close to the boardwalk, friendly customer service at check in. Nice continental breakfast. Overall a positive experience. Thought the price seemed a bit high, the hotel wasn't anything fancy, but it was clean.Genuine Hotels.com guest review
"Very friendly staff"
The people at the front desk were very friendly and helpful. They helped us with directions and areas of interest. Our room was quiet and comfortable.Genuine Hotels.com guest review
"Wasn't horrible. Needs improvement."
Service was fine. A little bit of a drive from the coast but nothing bad. Quiet, which is always a plus. The main problem is that the room we stayed in needs to be redone. Some of the furniture was broken. Handles on drawers were hanging by only one screw. The biggest issue was the smell. The room obviously needs to have it's plumbing redone. We had […] to purchase a glade candle and let it burn all night in order to mask the drainage like smell. In the morning after using the showers, the smell intensified. Read moreGenuine Hotels.com guest review
It's nice and all don't get me wrong. Staff was very attentive and personable but I feel the rooms should have been nicer for the money spent.... Then again it's Santa Cruz and even the worst hotels are spendy... But it was clean and it was decently close to the beach and boardwalk so I suppose it was worth it but it still didn't feel worthy of $220 […] a night :/ Read moreGenuine Hotels.com guest review
The room was not what we expected. We had to air the room out it smelled when we first walked in. The wall were dirty stained. The parking lot was terrible.Genuine Expedia guest review
Lil stinkersGenuine Hotels.com guest review
"Older two story motel."
Not the usual Ramada standards below par but not terrible. We stayed downstairs and wow the floor creaking, from just walking around above was loud. Recommend upstairs room.The furniture was mismatched. Older sink and tub.Genuine Expedia guest review
"Centrally Located and Nice Breakfast"
I stayed for three nights to enjoy visiting my favorite places in Santa Cruz. We were able to walk downtown easily, to have dinner or go shopping. It was an easy bike ride to Capitola, and a very easy ride to the Boardwalk (which would have been a healthy but doable walk) The room itself was nothing special, but clean and the heater/cooler worked very […] fast and easily. The breakfast was very nice with many options. Read moreGenuine Hotels.com guest review
Exterior--excellent, tasteful, well maintained. Interior--bedroom--good; bathroom--unsatisfactory (a deal breaker), here's why: 1. Chrome bezel around shower head pipe at wall was rusted. 2. Junction of tub/tub surround infested with black mold. 3. Shower curtain bar was pulling loose from wall, drooping, impossible to keep curtain from sliding down […] and leaving 6" gap between curtain and wall. 4. Caulking around tub was inadequate. 5. Junction of drywall and tub at plumbing end of tub was defective with large gap. Service--We left our room around 7:30 a. m. and returned around 4:30 p. m. and room was not made up. We left one wash cloth on bathroom floor to be replaced, but it was still there. When the cleaning lady finally knocked and offered to make up the room, we declined because we wanted to relax and stretch out in private, not realizing that we'd find the washcloth still wet and on the floor in the bathroom the next morning. Television--we couldn't get the TV to work, and the attendant at the hotel said he didn't know what he was doing, but after about 20 minutes he got it to work. The neighborhood was a little scary. There was a tattoo parlor and a bail bonds office a block or two away, and there we were asked by a disheveled fellow if we could spare some change. Now, this was a quite pricey hotel. All in all, it was not an experience that we'd care to repeat. Read moreGenuine Expedia guest review
Good service from erikGenuine Hotels.com guest review
While the room did contain a microwave and refrigerator, neither were plugged in, and the outlet was behind a large granite topped piece of furniture. The carpet was dirty. Other guests in the corridor outside could easily be heard. Would not stay here again.Genuine Hotels.com guest review
loved the guy at the front desk - he was very helpfulGenuine Hotels.com guest review
room was small bathroom shower had mold growing on it ,fan in bathroom the same looks like it was never cleaned dirt and mold on it .management /owners should take classes on hotel management they we very rude and acted like we were putting them out by staying there. We paid 170.00 to be treated like we didn't belong there.Dont stay here stay where […] you are appreciated as a customer Read moreGenuine Hotels.com guest review
Not very happy with this hotel . Poor service vacuum outside on walk way. Continental breakfast was not promptly refilled . Not an overall good experience.Genuine Hotels.com guest review
"Okay - but definitely not great"
The rooms are clean for the most part. It's a motel style inn with outdoor hallways. For $150 a night it seemed over priced. Not many nice hotels in Santa Cruz and the few nice ones are $$$$Genuine Hotels.com guest review
"nice walk to the board walk amusement park"
I received what I paid for on my budgeted trip. I would stay again.Genuine Hotels.com guest review
noneGenuine Hotels.com guest review
Perfect case of beggars can't be choosers. Hotel was run down and no way worth the 300.00 for one night. Pool had algae in the bottom. No fan in the bathroom. A/C did work well,but the tv was about 15 yrs outdated.breakfast was good, but I will never be able to talk the family into staying there again.Genuine Hotels.com guest review
We had a wonderful experience staying at this location. It was far enough away from the boardwalk to have peaceful nights and close enough that it was only a couple minutes away. Very clean room. Staff was knowledgeable and helpful. We were able to get a late checkout. Close to freeways for heading a day to Monterey and Capitola. Would definitely stay […] here again! Read moreGenuine Hotels.com guest review
fair..nothing spectacularGenuine Hotels.com guest review
"Not great customer service"
The moment we entered the room, it had this distinct smell. Felt like something was foul rotten or died inside until , we opened the doors and windows. The lady who was cleaning up the breakfast place was rude, and was acting as if she did a big favor to us. The waffle maker flipped by my hand and the container fell of , she started sounding me and […] told me this is not how you use it. She was not polite at all. Even he hotel is closet to beach (not at close to walk) the locality is ok to live in . Too much money for the services we got. Read moreGenuine Hotels.com guest review
"Not as bad as rated"
Many people wrote in saying negative things about this hotel. You get what you pay for. If people want a five star hotel, then pay for it, and don't expect it from this hotel. It was worth the money, clean, and the free parking and breakfast were extra perks. Great location!Genuine Expedia guest review
Non-smoking room smelled like Grandpa's old ashtray. Walls were grimy. Bathroom vent non-functioning. Complementary breakfast so-so. Fresh fruit would have been nicer than brown bananas.Genuine Expedia guest review
Very Good, Hotel Administrator or Manager stayed up late for my late arrival and was on top of everything even during the Breakfast....Great management and was on top when homeless ravaged through the garbage and was kind but firm...Great job...also the cleaning lady was very kind and courteousGenuine Hotels.com guest review
Good price, clean room, no oder, and decent bed. Breakfast good.Genuine Hotels.com guest review
"The Ramada Limited Santa Cruz is a dump."
We chose the Ramada based on their pictures and their website that stated they had recently remodeled. We stayed in room 225 and if it had been recently remodeled, I would hate to see what it looked like before. The pictures are deceiving. Here is what we experienced: 1. As we approached our room there was a discarded take-out food container on the […] stairs and cigarette butts littering the area. 2. The vacuums and roll-away bed were stored outside at the end of the hall next to our room - unprofessional. 3. In our room the main light switch was cracked, the walls were dirty and dingy. It looked like something had been spilled on the walls and some of the furniture. The carpet was dirty and under the heater there was a square cut out of the carpet (odd). 4. The bathroom faucet hot & cold is reversed, the shower had short curly hair on the walls and shower curtain (gross), the walls and door are dirty and dingy and it looked like someone wiped a big booger on the wall. The door hinges had been painted over and caused the door to squeak when used. The tile and grout has not been cleaned in a long time. The grout and molding are grey and dusty (I think originally it was white). 5. In the morning I shared my disappointment with the manager on duty and her reply was that she would share my feedback with management but she clearly didn't care so I decided to share my feedback in this review in hopes that you wouldn't make the same poor choice my family and I did. Read moreGenuine Expedia guest review
"Only as a last resort"
The staff was unhelpful or unavailable The rooms had serious mold problems around the doors and windows. The rooms were decorated decently but were not cleaned well. For this hotel to charge $200+ a night they need to majorly step up and improve their quality and service or they should only be charging in the $30 range. If things don't change they will […] be out of Buisness soon. Read moreGenuine Hotels.com guest review
"never go again"
started room not ready , staff not accommodating at all , check in room later still not done and room attendant not changing mattress cover on bed, air conditioner shutoff at 20 minutes, cannot watch Giants on tv they have cheapest plan. pool good after you find lounges and chairs not broken. Staff at night does not know what or part of any room if […] their is a problem. PLACE IS BAD Read moreGenuine Expedia guest review
I've seen worse but this place could use an update.Genuine Hotels.com guest review
"If you have pets do not go here!"
Changed hotels-very rude staff-NO PETS on their grounds...Genuine Hotels.com guest review
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